Page 2 of 6 · complaints 51–100 of 261

2009 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Service Brakes
Filed Apr 1, 2020200,000 milesGA

THE BREAK PEDAL GOES STRAIGHT TO THE FLOOR WHICH MAKES IT HARD TO BREAK IN ENOUGH TIME WHICH COULD CAUSE A WRECK. I WENT TO A BREAK SHOP AND THE BREAKS WERE CHANGED BUT THE TECHNICIAN STATED THERE IS A ISSUE WITH THE ABS SYSTEM AND HE KNEW OF A RECALL IN THE LINCOLN MKZ FOR THIS PROBLEM. HE STATED THE FORD DEALERSHIP WOULD NEED TO FIX THIS AND IT SHOULD BE RECALLED DURING THIS YEAR MODEL OTHER FORD MODELS ARE RECALLED BUT NOT SEEING IT FOR THE EDGE

Fuel/Propulsion System
Filed Jan 4, 2020115,000 milesPA

FRED BEANS FORD CLOSED MY RECALL ON FUEL TANK CORROSION AND SAYS ITS FINE. FORD WONT DO ANYTHING CAUSE FRED BEANS SAYS ITS FINE!

Fuel/Propulsion System
Filed Oct 27, 201982,364 milesIL

FUEL TANK IS LEAKING AFTER REFUELING

Air BagsCrashFire2 injured
Filed Oct 21, 2019MI

TL* THE CONTACT OWNS A 2009 FORD EDGE. WHILE DRIVING 40 MPH, THE CONTACT HEARD AN EXPLOSION UNDER THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT SMOKE ENTERED THE CABIN OF THE VEHICLE, WHICH HINDERED HIS VISIBILITY. AS A RESULT, THE FRONT PASSENGER SIDE OF THE VEHICLE CRASHED INTO A POLE AND CAUGHT FIRE UNDERNEATH THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE FIRE EXTINGUISHED ON ITS OWN DUE TO THE COLD. A FIRE REPORT WAS FILED. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED LOWER BACK AND SHOULDER INJURIES BY STRIKING THE BOTTOM OF THE DASHBOARD. THE CONTACT'S DAUGHTER SEATED IN THE REAR PASSENGER SEAT SUSTAINED BACK, NECK, AND CHEST INJURIES, AND SUSTAINED BREATHING PROBLEMS. BOTH OCCUPANTS SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED BIG THREE AUTO SALES (17020 E 8 MILE RD, DETROIT, MI 48205, (313) 245-0800) AND WAS INFORMED THAT THE VIN WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Fuel/Propulsion System
Filed Oct 8, 2019115,000 milesOK

I CAN SMELL FUEL COMING FROM THE REAR OF THE CAR. SOMETIMES IT LEAKS ENOUGH TO LEAVE STAINS ON THE STREET. TOOK IT TO METRO FORD OF OKLAHOMA CITY AND THEY SAID MY CAR WAS NOT INCLUDED IN ANY TYPE OF RECALL. AFTER READING ABOUT THE RECALL FORD ISSUED ON MANY PREVIOUS MODELS, I FEEL THAT MY PROBLEM IS BEING AVOIDED AND THEY AREN'T CONCERNED ABOUT MY FAMILY'S SAFETY. VERY UPSET. WHY IS MY GAS TANK LEAKING FUEL?

Service BrakesCrash
Filed Sep 6, 2019140,000 milesMD

I HAVE BEEN TAKING MY CAR FOR AT LEAST THE PAST 3 YEARS TO HAVE THE BRAKES LOOKED AT. THE PEDAL GOES TOO FAR TO THE FLOOR. I HAVE TAKEN IT TO 3 DIFFERENT DEALERSHIPS TO HAVE THE BRAKES LOOKED AT, ONLY TO BE TOLD THERE IS NO PROBLEM. I JUST HAD NEW FRONT BRAKES AND ROTORS PUT ON AUGUST 2019. MY SON WAS DRIVING THE CAR TO WORK THIS MORNING AND HAD AN ACCIDENT GOING THROUGH A TOLL BOOTH. HE SAID WHEN HE PRESSED ON THE BRAKES THE CAR JUST WOULD NOT STOP AT A GOOD RATE, AND THE PEDAL WAS SPONGIE. THERE NEEDS TO BE A RECALL ON THE BRAKE SYSTEM FOR 2009 FORD EDGES. I AM NOT THE ONLY ONE WITH THIS COMPLAINT. THANK GOD NOBODY WAS INJURED, BUT WHAT IS IT GOING TO TAKE TO GET THIS TAKEN CARE OF.

Fuel/Propulsion System
Filed Aug 26, 2019180,000 milesVA

TL* THE CONTACT OWNS A 2009 FORD EDGE. WHILE THE VEHICLE WAS PARKED, THE CONTACT WALKED BY THE VEHICLE AND SMELLED A FUEL ODOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH COWLES PARKWAY FORD (LOCATED AT 13779 NOBLEWOOD PLAZA, WOODBRIDGE, VA 22193, (703) 986-5500) AND STATED THAT THE FAILURE WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 15V712000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 180,000. PARTS DISTRIBUTION DISCONNECT.

Power Train
Filed Aug 20, 2019159,000 milesVA

FORD HAS A WELL KNOWN TRANSMISSION ISSUE. THE FORD EDGE WILL DECIDE THAT IT WILL NOT GO INTO GEAR WHILE IN TRAFFIC, THEN WHEN YOU RESTART IT IT RESETS AND THE PROBLEM SEEMS TO BE GONE. SOMEONE IS GOING TO GET KILLED. THE TRANSMISSIONS HIT HARD OR WON'T GO INTO GEAR. THESE ISSUES CAN'T BE FIXED BY THE AVERAGE CONSUMER.. TRANSMISSION SLIPS THE YOU PUT THE CAR INTO PARK OR NEUTRAL AND THEN IT WILL GO INTO GEAR, BUT I'M AFRAID I'M GOING TO GET HIT. THE CAR IS IN MOTION WHEN IT SLIPS OR SKIPS OR GETS STUCK. I DON'T REALLY KNOW WHAT'S HAPPENING.

Air Bags
Filed Jun 10, 2019WA

TAKATA RECALL ISSUE. I RECEIVED A NOTICE OF THIS RECALL IN JANUARY 2019. I CALLED MY LOCAL DEALER, MULLINAX FORD TO HAVE IT RESOLVED. THEY TOOK MY VIN, NAME AND NUMBER AND SAID THEY'D CALL ME WHEN THE PARTS BECAME AVAILABLE. I RECEIVED ANOTHER NOTICE IN APRIL SO AGAIN, I MADE THE CALL TO MULLINAX. THEY TOOK DOWN MY INFORMATION AGAIN AND SAID THEY'D CONTACT ME. HERE IT IS, JUNE 10TH 2019. I CALLED THEM AGAIN AND THEY SAID IT WILL STILL BE WEEKS POSSIBLY MONTHS BEFORE THE PARTS COME IN. UNACCEPTABLE! I'M AFRAID TO DRIVE MY CAR!

SteeringCrash
Filed May 24, 2019IN

I HAVE ONLY HAD EDGE SINCE 2017 AND I PURCHASED IT OUT RIGHT AND I AM NOTICING SOME THINGS THAT ARE NOT RIGHT. HARD TO STOP AND WOBBLING WHEEL ON FRONT DRIVER SIDE AND MAKES LIKE A RUBBING NOISE. BRAKES ON IT OUR WEARING OUT ALOT FASTER AND I HAVE ALREADY HAD A BLOWOUT ON HIGHWAY ON THAT TIRE AND THEY HAD TO TOW IT AND IT COST ME ALMOST $500 TO GET IT OUT AND ITS TREAD IS GETTING WORN DOWN ALOT FASTER AS WELL. I SEEN ON HERE THAT THERE IS A SPINDLE ISSUE?

Service Brakes
Filed May 8, 2019113,000 milesPA

I HAVE A 2009 FORD EDGE SEL WITH 113,300 MILES. I HAD BEEN EXPERIENCING BRAKE ISSUES WITH SQUEAKING AND HAVING TO PUSH THE BRAKE PEDAL DOWN ALL THE WAY WITH FEAR THAT THE CAR WOULD NOT STOP. THERE WERE NO WARNING SIGNS OR WARNING LIGHTS AND JUST CAME OUT OF THE BLUE. IT WOULD HAPPEN WHETHER I WAS JUST DRIVING SLOW OR FASTER ON ANY TYPE OF ROAD OR WEATHER CONDITION. I SAW FORD PUT AN EXTRA WARRANTY ON EDGES FROM 2010-2013 REGARDING THE SAME ISSUE VIA 13N02. I HAVE READ A LOT OF COMPLAINTS FROM YEARS PREVIOUS AND AFTER THIS EXTENDED WARRANTY. I THINK THIS SHOULD BE LOOKED INTO AS I HAVE A YOUNG SON WHO I DRIVE TO SCHOOL A LOT AND SINCE THERE WAS NO WARNING ABOUT BRAKE FAILURE I'M JUST THANKFUL NOTHING BAD HAPPENED. I TOOK IT TO A MECHANIC AND WAS TOLD IT WAS THE MASTER CYLINDER AND A BAD POWER BRAKE BOOSTER. THANK YOU.

Air Bags
Filed Apr 22, 2019LA

TAKATA RECALL, 19S01/NHTSA RECALL 19V-001, MY FORD DEALER HAS NO REPLACEMENT AIRBAG AVAILABLE AND FORD COMPANY GIVES ME RECORDED MESSAGE. ITS BEEN OVER 6 YEARS NOW, WHEN WILL MY CAR GET REPAIRED?

Fuel/Propulsion System
Filed Apr 4, 2019130,000 milesIN

I CAN SMELL GAS AT THE REAR OF MY CAR. I HAD MY STRUTS SERVICED AND THE MECHANIC NOTICED CORROSION AND A FUEL LEAK.HE DIDN'T WANT TO DROP THE TANK TO GET A CLOSER LOOK FR FEAR IT WOULD VOID A RECALL REPAIR. I CHECKED FOR A RECALL AND NOTED THERE WAS ONE FOR CERTAIN 2009 EDGE'S BUT MY VIN DIDN'T SHOW ONE.

Exterior Lighting
Filed Mar 5, 2019169,000 milesWY

THE TAILLIGHT SOCKETS MELTED WITHOUT ANY WARNING IN THE DASHBOARD. THE SOCKET PLATIC IS TOTALLY MELTED BAD

Service Brakes
Filed Feb 5, 201996,062 milesMN

I APPLIED THE BRAKES AT A STOP LIGHT AND IT MAKES A HISSING SQUEALING NOTICE.

Structure › Body
Filed Jan 30, 2019113,780 milesIA

TL* THE CONTACT OWNS A 2009 FORD EDGE. WHILE DRIVING 20 MPH, THE STRUTS PUNCTURED THE HOOD. THE VEHICLE WAS TOWED TO DICK WITHAM FORD (2033 LA PORTE RD, WATERLOO, IA 50702, (319) 234-4200) WHERE THE CONTACT WAS INFORMED THAT THE WELDS WERE DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,780.

Air Bags
Filed Jan 21, 2019100,000 milesNJ

TAKATA RECALL: PARAMUS FORD DEALERSHIP (375 NJ-17, PARAMUS, NJ 07652) CLAIMS TO HAVE NOT RECEIVED THE REPLACEMENT PARTS. I'M DRIVING TO FLORIDA IN 3 WEEKS, AND WILL STAY FOR 3 MONTHS, WHERE IT WILL BE EXPOSED TO HIGHER HEAT AND HUMIDITY. NEED THE PARTS BEFORE 2/11/2019. HAVE BEEN CALLING PARAMUS FORD FOR WEEKS, AND THEY STILL HAVE NOT RECEIVED THE PARTS FROM TAKATA.

Power Train
Filed Jan 13, 2019115,000 milesKY

I WAS SLOWLY DRIVING THROUGH A NEIGHBORHOOD WHEN I COULD NO LONGER ACCELERATE WHEN MY VEHICLE WAS IN DRIVE. I EVENTUALLY CAME TO A STOP. THE TRANSMISSION WAS NOT ENGAGING. I KEPT TRYING TO ACCELERATE BUT I WAS UNABLE TO GO ANYWHERE. I PUT THE CAR IN PARK, THEN BACK TO DRIVE AND IT STILL DID NOT WORK. I THEN RESORTED TO TURNING OFF THE CAR OFF AND BACK ON. AT THAT POINT THE VEHICLE DID OPERATE AS USUAL. SINCE IT HAPPENED I HAVE READ COUNTLESS REPORTS OF THIS SAME ISSUE IN THIS VEHICLE WITH MANY COMPLAINTS. THIS IS A POTENTIALLY DEADLY ERROR FROM FORD AND THEIR TRANSMISSIONS IN THIS VEHICLE. I BELIEVE IT IS RELATED TO THE SENSORS ON THE TRANSMISSION. A RECALL NEEDS TO BE ISSUED IMMEDIATELY BEFORE SOMEONE GETS KILLED IN AN ACCIDENT BECAUSE THEIR CAR COMES TO A TOTAL STOP ON A BUSY INTERSTATE. FORD KNOWS ABOUT THE PROBLEM AND HAS NOT ADDRESSED IT.

Air Bags
Filed Jan 7, 2019LA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). BOLTON FORD (1500 E COLLEGE ST, LAKE CHARLES, LA 70607, (337) 474-0070) WAS UNABLE TO OBTAIN THE PART FROM THE MANUFACTURER TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR. THE DEALER INDICATED THAT THE CONTACT HAD BEEN PLACED ON A WAITING LIST FOR THE PART, BUT THERE WAS NO FOLLOW-UP CALL TO VERIFY WHAT NUMBER THE CONTACT WAS PLACED ON THE LIST. IN ADDITION, THERE WAS NO MENTION OF A LOANER VEHICLE OPTION IN COMPLIANCE WITH THE RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB

Air Bags
Filed Jan 3, 2019NC

2 YEARS AND STILL WAITING FOR FORD TO REPLACE MY AIR BAGS? WHY IS IT TAKING SO LONG???? I HAVE CHILDREN THAT RIDE WITH ME ON A DAILY BASIS IN THIS VEHICLE! NOTHING HAS HAPPENED AS OF YET, BUT WHAT IF IT DOES????

Air Bags
Filed Dec 10, 2018VA

TAKATA RECALL : I RECEIVED A LETTER FOR RECALL 17S01 / NHTSA RECALL 17V-024. AND I HAVE HEARD THAT THE PARTS AREN'T AVALIABLE TO CHANGE IT. HOW CAN I DO?

Air Bags
Filed Nov 26, 2018CO

"TAKATA RECALL" I HAVE BEEN CALLING SINCE JUNE TO GET MY CAR REPAIRED. I WAS GIVEN A CASE NUMBER AND THEN NEVER CONTACTED. I HAVE CALLED THE 2 DEALERSHIPS IN COLORADO SPRINGS AND WAS TOLD THEY WOULD GET ME IN A RENTAL CAR AND YET THEY NEVER HAVE. I HAVE CALLED THEM EVERY WEEK AND CONTINUE TO GET THE SAME RESPONSE STATING THEY ARE WORKING ON IT. I HAVE CALLED FORD MOTOR SINCE JUNE AS WELL AND GET THE EXACT SAME RESPONSE. THE AIRBAG LIGHT ON THE VEHICLE IS NOW ON AND I HAVE A CHILD THAT I WILL NOT PUT IN THIS CAR AS IT HAS A RECALL ON IT. I HAVE TOLD THE DEALERSHIP ABOUT THE LIGHT AND THEY STATED THEY WILL CONTACT ME WHEN A RENTAL IS AVAILABLE.

Seats
Filed Nov 21, 2018MO

SEATS ROCK BACK AND FORTH WHEN NOT EVEN ACCELERATING MUCH, AND SUN ROOFS HAVE ISSUES CLOSING

Air Bags
Filed Nov 20, 2018TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SEVERAL LOCAL DEALERS, INCLUDING DAVID MCDAVID FORD FORTH WORTH (300 W LOOP 820 S, FORT WORTH, TX 76108, (682) 200-1952), AUTONATION FORD FORTH WORTH (5000 BRYANT IRVIN ROAD, FORT WORTH, TX 76132, 877-201-3550), AND FIVE STAR FORD (6618 NE LOOP 820, NORTH RICHLAND HILLS, (817) 500-0096) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Nov 16, 2018NC

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE HORN FAILED TO SOUND, THE ELECTRONIC FUNCTIONS ON THE STEERING WHEEL FAILED TO OPERATE PROPERLY, AND THE AIR BAG INDICATOR WAS ILLUMINATED. THE DEALER (PARKWAY FORD, 2104 PETERS CREEK PKWY, WINSTON-SALEM, NC 27127, 1-(877) 836-4271) WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

Air Bags
Filed Nov 13, 2018CT

TAKATA RECALL - I RECEIVED NOTIFICATION IN JANUARY 2018 FROM MY CREDIT KARMA ACCT THAT MY VEHICLE WAS A PART OF THE TAKATA RECALL. UPON RESEARCH WITH NHTSA, I FOUND THAT THERE WAS NO REMEDY FOR THE RECALL. A FEW MONTHS LATER I RECEIVED A NOTICE THAT FORD WAS OFFERING TO COVER RENTAL CAR EXPENSES FOR THOSE EFFECTED BY THE RECALL WITH NO REMEDY. BUT WHEN I CALLED MY LOCAL DEALERSHIPS TO ASK FOR THE RENTAL, I WAS TOLD THAT THE RENTAL COMPANY THAT FORD DEALS WITH, ENTERPRISE, WAS REFUSING TO HONOR THE OFFER. IT IS NOW NOVEMBER 2018, AND NO REMEDY HAS BEEN ESTABLISHED. MY CAR IS IN GROUP 5, OF WHICH ONLY A VERY SMALL PERCENTAGE OF EFFECTED VEHICLES HAVE BEEN FIXED. IT IS ALSO MY UNDERSTANDING THE REMEDY PARTS MANUFACTURER IS BASED IN MEXICO. WITH THE CURRENT STATE OF AFFAIRS BETWEEN POTUS AND MEXICO, THAT MEANS THE EXPORTING AND DISTRIBUTION OF GOODS WILL TAKE LONGER. I FIND THAT THE PRUDENT THING FOR FORD TO DO IS MOVE MANUFACTURING TO THE US. I UNDERSTAND THIS MAY BE MORE EXPENSIVE FOR FORD IN THE SHORT TERM. BUT IT WOULD BENEFIT THEM MORE IN THE LONG RUN BY GETTING THESE PARTS MADE QUICKER AND DISTRIBUTED QUICKER, RATHER THAN A CLASS ACTION LAW SUIT OR INDIVIDUAL LAW SUITS FOR THOSE WHO HAVE BEEN INCONVENIENCED OR WORSE, HURT OR DIED. I FEEL LIKE IT WILL BE YEARS BEFORE MY CAR IS FIXED. AT THIS TIME, I DO NOT ALLOW ANYONE TO SIT IN MY FRONT PASSENGER SEAT. I CANT EVEN USE THIS VEHICLE AS THE FAMILY CAR AS INTENDED WHEN WE BOUGHT IT. IM HIGHLY FRUSTRATED BY THE LACK OF PROGRESS.

Service BrakesCrash
Filed Nov 12, 2018115,000 milesTX

THE BRAKE BOOSTER WHICH IS A KNOWN PROBLEM ON EVERY FORD EDGE FROM 2007 - 2013 STARTED MAKING A HISS OR LOUD SQUEAKING NOISE WHEN PRESSURE WAS APPLIED TO THE BRAKES. FOR THIS 6 YEAR FORD HAS INSTALLED THE EXACT SAME MANUFACTURERS PART, BUT FORD HAS ONLY RECALLED SOME OF THESE YEARS DESPITE THE SAME ISSUES OCCURRING WITH EVERY MODEL YEAR. AFTER A WHILE THE NOISE INTENSIFIED AND THEN THE BRAKES FAILED!!! SOMETIMES THE BRAKES WOULD NOT ENGAGE UNTIL THE PEDAL WAS MASHED TO THE FLOOR, SOMETIMES THEY ENGAGED AS SOON AS THE PEDAL WAS PRESSED. THIS CREATES A VERY DANGEROUS ENVIRONMENT. I OWN 3 DIFFERENT MODEL FORD VEHICLES, BUT THIS COULD BE THE LAST FORD I PURCHASE. I TOOK THE EDGE INTO A BRAKE SPECIALIST AND WAS TOLD ABOUT THIS BEING A WELL KNOWN ISSUE ON THE FORD EDGE, BUT THAT I PURCHASED THE "WRONG" YEAR 2009 AND THIS IS THE ONLY MODEL YEAR NOT COVERED UNDER THE NHTSA RECALL. THEY HAVE QUOTED ME $925 TO MAKE THE REPAIRS. WHILE I WILL DO THIS REPAIR SINCE I WILL NOT PUT MY FAMILY AT RISK WE ARE VERY DISAPPOINTED BY FORD'S CORPORATE NEGLIGENCE ON THIS ISSUE.

Service Brakes
Filed Nov 9, 201840,000 milesNC

TL* THE CONTACT OWNS A 2009 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS APPLIED, BUT WAS STIFF AND FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT CALLED MOORESVILLE FORD MERCURY (139-151 EAST PLAZA DR, MOORESVILLE, NC 28115, (877) 449-4390) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed Nov 6, 2018KY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. MULTIPLE DEALERS WERE CONTACTED, INCLUDING CROSSROADS FORD LINCOLN (1070 VERSAILLES RD, FRANKFORT, KY 40681) WHO ALL STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED AIR BAG WAS REPLACED. *JB

Air Bags
Filed Nov 5, 2018MA

THERE IS A SAFETY RECALL FOR MY PASSENGER AIR BAG, BUT NO DEALER HAS PARTS??? WHY IS IT CALLED A SAFETY RECALL IF YOUR NOT GONNA FIX IT THIS YEAR???? I DONT CARE WHO MAKES THE PARTS, IT SAYS FORD ON THE FRONT OF MY CAR.

Air Bags
Filed Nov 2, 2018OK

TAKATA RECALL

Air Bags
Filed Oct 31, 2018MI

TAKATA RECALL - STILL NO PARTS NO RENTAL WE WERE MADE AWARE OF THIS ISSUE IN FEB 2018. THE LETTER STATED PARTS WOULD BE AVAILABLE IN THE 2 OR 3 QUARTER. FORD ALSO STATED WE COULD GET A RENTAL. SO WE RESERVED A RENTAL.THE DAY WE WERE TO GET A RENTAL THE DEALERSHIP CALLED AND STATED NONE WERE AVAILABLE AND THEY WOULD CALL WHEN ONE WAS AVAILABLE. THAT WAS IN JUNE 2018 AND IT IS NOW NOVEMBER WITHOUT A RENTAL OR PARTS TO FIX THE RECALL. WE CANNOT RIDE AS A FAMILY IN THIS CAR. NO ONE CAN RIDER IN THE PASSENGER SEAT.

Air Bags
Filed Oct 31, 2018TX

FORD HAS SENT THREE (3) RECALL NOTIFICATIONS TO ME REGARDING THE TAKATA RECALL. AFTER I RECEIVED THE SECOND AND SUBSEQUENT THIRD NOTICE, I CALLED A DEALER TO ASK ABOUT BRINGING IN THE VEHICLE FOR THE REPLACEMENT/REPAIR. I HAVE BEEN TOLD BOTH TIMES THAT THE MANUFACTURER HAS NOT SENT THE REPLACEMENTS. THE MANUFACTURER KEEPS UPDATING THE SYSTEM - THE LATEST IS OCTOBER 31, 2018. ACCIDENTS ARE UNAVOIDABLE SOMETIMES, AND IF I HAD A PASSENGER IN MY VEHICLE AND THE AIRBAG EXPLODED, THE RESULTING DISASTER FROM THE METAL ASSOCIATED WITH THESE AIRBAGS WOULD DISFIGURE MY PASSENGER. DOES SUCH A TRAGEDY NEED TO TAKE PLACE BEFORE ANY CONSUMER RECEIVES WHAT IS A PUBLIC TRUST FOR OUR COLLECTIVE SAFETY?

Air Bags
Filed Oct 30, 2018TX

TAKATA RECALL HAVE NOT RECEIVED NOTICE TO TAKE VEHICLE INTO DEALER SHIP FOR REPAIRS.

Air Bags
Filed Oct 30, 2018LA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED TWO DEALERS, INCLUDING BANNER FORD (985-234-5678, 1943 N CAUSEWAY BLVD, MANDEVILLE, LA 70471) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Oct 30, 201877,892 milesIN

PASSINGER AIR BAG LIGHT STAYS ON AND A LETTER FROM FORD SAID AIR BAG IS DEFECTIVE.HAPPENS WHEN VEHICLE IS FIRST STARTED AND REMAINS ON FOR A FEW MINUTES .

Air Bags
Filed Oct 30, 2018CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FAIRVIEW FORD (292 NORTH G STREET, SAN BERNARDINO, CALIFORNIA 92410 (888) 720-3274) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECTS.

Air Bags
Filed Oct 29, 2018MI

TAKATA RECALL!! STILL HAS NOT BEEN REPLACED. DEALERSHIP STATES THEY DON'T HAVE PART AND I WILL BE NOTIFIED. ONE OF THE NOTICES SAID I COULD GET A RENTAL CAR BUT DEALER DID NOT HAVE ONE AVAILABLE AND PUT MY NAME ON WAITING LIST. IM DRIVING AROUND WITH THIS IN MY CAR AND IT'S BEEN OVER A YEAR. I DONT LIKE PLAYING WITH FIRE. PLEASE HELP, THANK YOU!

Air Bags
Filed Oct 29, 2018IN

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE PART WAS NOT PRODUCED IN A TIMELY MANNER. THE CONTACT DID NOT CALL THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB

Service Brakes
Filed Oct 26, 2018148,000 milesOK

WHEN DRIVER DEPRESSES BRAKE PEDAL IT MAKES A HISSING SOUND AND DRIVER HAS TO USE EXCESSIVE FORCE TO STOP THE VEHICLE.

Air Bags
Filed Oct 25, 201815,000 milesMD

TAKATA RECALL RECEIVED NOTICE JANUARY 2017. MADE 2 ATTEMPTS TO INQUIRE AS TO AVAILABILITY OF REPAIR. AS OF 10/2018 PRODUCT MATERIAL ARE STILL NOT IN.

Air Bags
Filed Oct 23, 2018TN

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE DEALER (MOUNTAINVIEW FORD, 423-763-0309, LOCATED AT 301 E 20TH ST, CHATTANOOGA, TN 37408) OFFERED A LOANER VEHICLE, BUT IT NEEDED TO BE RETURNED BY A CERTAIN DATE. THE CONTACT DECLINED THE OFFER. THE CONTACT MENTIONED THAT THE BATTERY WAS LOW ON VOLTAGE BECAUSE THE VEHICLE HAD BEEN PARKED AT THE RESIDENCE FOR OVER SIX MONTHS. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Engine
Filed Oct 17, 2018CA

2009 FORD EDGE SEL. CONSUMER WRITES WITH REGARDS TO VEHICLE STALLING, BRAKES AND STEERING WHEEL LOCKED UP IN THE MIDDLE OF AN INTERSECTION. *AS CONSUMER WROTE TO FORD, WANTS FINANCIAL ASSISTANCE REPAIRING THE VEHICLE. *EA *JS

Air Bags
Filed Oct 7, 2018MI

TAKATA RECALL-RECALL INFO LETTER SENT FROM FORD IN FEBRUARY 2018 BUT STILL NO REPLACEMENT PARTS AVAILABLE AT ANY DEALERSHIP NEAR ME. I AM AFRAID TO DRIVE THIS CAR. PLEASE HELP!

Service Brakes
Filed Oct 6, 2018130,000 milesOH

NEED A BRAKE BOOST REPLACEMENT. CAR MAKING HISSING SOUND AND HARD TO STOP. BRAKES SEEM LIKE THEY WILL FAIL AND ARE DANGEROUSLY HARD TO STOP.

Service Brakes
Filed Oct 2, 201874,000 milesIL

TL* THE CONTACT OWNS A 2009 FORD EDGE. WHEN THE BRAKE PEDAL WAS APPLIED, AN ABNORMAL NOISE WAS HEARD. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM EXTENDED WARRANTY COVERAGE (13N02) FOR THE BRAKE BOOSTER, ALTHOUGH THE VEHICLE EXHIBITED THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

Unknown or Other
Filed Sep 7, 2018120,000 milesTN

VISTA SUN ROOF PLASTIC CLIPS BROKE NOW SUN ROOF WILL NOT CLOSE. TRIED CLOSING THE SUN ROOF AND THE PLASTIC PICE BROKE OFF AND HIT MY ARM. THERE ARE LITERALLY THOUSANDS OF COMPLAINTS ON LINE ABOUT THIS SAME PROBLEM WITH THE SUNROOF AND IT COSTS $1400-$3000 TO FIX BECAUSE OF 1 LITLLE PLASTIC CLIP BREAKING

Air Bags
Filed Aug 27, 2018WA

TAMARA RECALL - THE FIRST LETTER I RECEIVED ON THIS RECALL WAS IN JULY 2016. NOTHING HAS BEEN DONE. THE LAST ONE I RECEIVED WAS THIS LAST JANUARY AND NOW THEY ARE TELLING ME NOT TO DRIVE IT BECAUSE IT IS NOT SAFE. I AM CURRENTLY EXPLORING AVENUES TO SUE THE FORD DEALER AND FORD MOTOR COMPANY. THE CAR IS USELESS TO ME. I CAN'T DRIVE IT, I CAN'T TRADE IT, AND I CAN'T SELL IT ALL BECAUSE IT HAS HAD AN ACTIVE RECALL FOR GOING ON 3 YEARS NOW. I AM GETTING TIRED OF THIS!!!!!!!!

Air Bags
Filed Aug 24, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER (ROMANO FORD, 5431 N BURDICK ST, FAYETTEVILLE, NY 13066, 315-637-4491) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Aug 24, 2018NY

TL* THE CONTACT OWNS A 2009 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FUCCILLO FORD OF NELLISTON AT (518) 993-5555 (LOCATED AT 6500 NY-5, NELLISTON, NY 13410) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Ford Edge → · Every Edge year → · How the figures are calculated →