Page 21 of 23 · complaints 1,001–1,050 of 1,120

2008 Ford Edge complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2008 record →

Air BagsCrash1 injured
Filed Feb 10, 201368,586 milesSC

I WAS TRAVELING NORTH ON OLD MILL RD IN ANDERSON, SC.I STOPPED AT THE STOP SIGN AND PROCEEDED TO CROSS THE HIGHWAY HWY 76. I HAD CLEARED THE FIRST LANE AND THIS CAR DRIFTED FROM THE RIGHT LANE INTO THE LANE I WAS CROSSING BROAD SIDING MY CAR NONE OF THE AIR BAGS DEPLOYED LEAVING ME WITH GLASS EVERYWHERE. MY DRIVERS SIDE DOOR WAS COMPLETELY PUSHED IN THAT I HAD TO BE EXTRACTED THROUGH THE BACK DOOR ON A BACKBOARD. THE IMPACT PUSHED MY CAR BACK ON TO THE HIGHWAY GOING EAST. THE LEFT FRONT WHEEL FLEW OFF THE CAR LANDING ONTHE OTHER SIDE OF THE HIGHWAY. ALSO THEDOOR LEKIFT FRONT SPRING DISENGAGED. I COULD HAVE BEEN KILLED. *TR

Power Train
Filed Feb 9, 201367,013 milesME

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

Service Brakes
Filed Feb 4, 201315,000 milesME

REAR CALIPERS DOES NOT RETRACT BRAKE PADS AND THERE IS A CONSTANT HOWLING NOISE. CAUSED THE WHEEL AND ROTOR TO BECOME OVER HEATED AND BRAKING WAS DIMINISHED. ALSO BRAKE PADS FIT INTO CALIPER TO TIGHT AND WILL NOT RETRACT WHEN BRAKE PEDAL IS RELEASED CAUSING BRAKE ROTORS AND PADS TO BECOME OVER HEATED AND CAUSE COMPONENTS TO BE GLAZED OVER AND DIMINISHING BRAKING DISTANCE. THIS IS AN ONGOING PROBLEM WHICH FORD IS AWARE OF BUT THERE HAS BEEN NO RECALL OR REMEDY TO FIX IT. *TR

Exterior Lighting
Filed Jan 18, 201350,000 milesMN

TAIL LIGHTS BURN UP, MELT. SOCKETS ARE BURNED BLACK...... *TR

Electrical System
Filed Jan 13, 201342,000 milesTN

MELTED REAR TURN SIGNAL SOCKET. IT IS THE SECOND TIME I HAVE TO CHANGE THE LIGHT BULB AND SOCKET. THIS IS DANGEROUS! *TR

Exterior LightingFire
Filed Jan 5, 201380,000 milesPA

BOTH OF MY TAIL LIGHTS (BRAKES AND TURN SIGNALS) ON BOTH RIGHT AND LEFT REAR WENT OUT. UPON INSPECTION, I DISCOVERED THAT THE LIGHTS HAD MELTED AT THE BASE AND THERE WAS BLACK SOOT COVERING EACH BULB AND RESIDUE IN THE LIGHT ASSEMBLY FROM WHAT APPEARED TO BE A SMALL FIRE. I REPLACED THE BULBS AND HAVE HAD NO FURTHER ISSUES. FORD DECLINED TO RESPOND TO MY CONCERN. *TR

Engine and Engine Cooling
Filed Jan 5, 201362,000 milesPA

FOUL ODOR IN CABIN AFTER STOPPING VEHICLE. SMELLS LIKE BURNING OIL OR OTHER FLUIDS. INTERNET SEARCH REVEALS POSSIBLE MANUFACTURER DEFECT RELATED TO LEAKING PTU IN AWD VEHICLES CAUSING FLUID TO LEAK ON TO EXHAUST PIPING RESULTING IN THIS ODOR. THE SMELL IS VERY NAUSEOUS AND PROLONGS EXPOSURE COULD MAKE PASSENGERS FEEL ILL AND SAFETY CONCERNS WITH BREATHING IN THESE FUMES IS QUESTIONED. *TR

Power Train
Filed Dec 25, 201235,000 milesNC

WHILE DRIVING AT SPEEDS BETWEEN 40-65 MPH THE VEHICLE WILL ENGAGE HARSHLY WITH A LOUD BANG WHILE IN O/D. WHEN O/D IS OFF, CAR WILL ACCELERATE FASTER, WHEN APPLYING BREAK THERE IS A HESITATION AND CAR WILL NOT SLOW DOWN UNTIL BREAKS ARE APPLIED OVER AND OVER AGAIN. *TR

Power Train
Filed Dec 20, 201214,000 milesNJ

UPON ACCELERATION THE RPM'S WILL GO UP YET THE CAR WILL SLOW DOWN AND YOU WILL FEEL A BANG AS IF SOMEONE HAS REAR-ENDED YOU. THIS HAS HAPPENED QUITE A FEW TIMES WITHIN A YEAR OF US PURCHASING IT BRAND NEW. THE DEALER COULDN'T FIND ANYTHING WRONG SEVERAL TIMES I BROUGHT IT TO THEM. FINALLY, I LEFT IT THERE A FEW MONTHS AGO AND WOULDN'T TAKE IT BACK UNTIL IT WAS FIXED. THEY RE-DID THE TRANSMISSION AND SAID IT IS FIXED. I HAVE BEEN HAVING THE SAME ISSUE WITH IT STILL. I ALMOST GOT INTO A CAR ACCIDENT BECAUSE IT DID IT AS I WAS TURNING AND IT JUST WOULDN'T KICK INTO GEAR, THEN A BIG BANG AND IT GOES. I ALMOST GOT HIT DEAD ON. NOW THEY ARE TELLING ME THEY CAN'T DO ANYTHING ABOUT IT BECAUSE I HAVE 60,240 MILES ON IT AND IT IS OUT OF WARRANTY AT 60,000. I HAVE BEEN COMPLAINING ABOUT IT SINCE THEY FIXED IT BUT EVERYTIME I WENT TO BRING IT THERE TO HAVE IT CHECKED, THEY DIDN'T HAVE A LOANER OR THE TECH WHO NEEDS TO LOOK AT IT IS OFF. WE CALLED CORPORATE AND THEY DID NOTHING. THIS IS RIDICULOUS THAT I AM READING SO MANY OTHER PEOPLE HAVING THE SAME ISSUE AND NOTHING IS GETTING DONE - NO RECALLS, NOTHING. THIS IS UNFAIR AS TO I HAVE MAINTAINED EVERYTHING ON THIS VEHICLE AND IT SHOULD NOT BE DOING THIS. THIS IS A FORD ISSUE AND THEY SHOULD BE TAKING CARE OF THIS. IT IS NOT THE CONSUMERS FAULT FOR POOR MANUFACTURING OF A VEHICLE THAT WAS ADVERTISED SO GREAT! THEY SHOULD BE FIXING THIS ISSUE BEFORE SOMEONE GETS HURT OR KILLED IN AN ACCIDENT. *TR

Wheels
Filed Dec 16, 201250,000 milesAR

WHEN I START DRIVING I HEAR A ROARING SOUND COMING FROM THE REAR OF THE CAR AND IT GETS LOUDER THE FASTER I GO. IT ALSO IS LOUDER WHEN MAKING A LEFT HAND CORNER AND LESS WHEN MAKING A RIGHT HAND CORNER. I HAVE NOT TAKEN IT INTO THE DEALER YET BUT AM PLANNING WITHIN THE NEXT WEEK. I THOUGHT AT FIRST IT WAS MY TIRES BUT I JUST PURCHASED NEW ONES ABOUT 2 MONTHS AGO AND IT DID NOT STOP THE PROBLEM. *TR

Exterior Lighting
Filed Dec 15, 201279,000 milesNY

BOTH MY REAR TURNING SIGNAL LIGHT SOCKETS HAVE MELTED. *TR

Visibility › Sun/Moon Roof Assembly
Filed Dec 14, 201270,000 milesCA

DRIVING HOME FROM WORK ON HWY 99 I HEARD A LOUD POP (SOUNDED LIKE A GUNSHOT) AND HEARD THE SOUND OF GLASS. I PULLED OFF THE FREEWAY AND DISCOVERED MY SUNROOF HAD COMPLETELY EXPLODED. I WAS ALONE ON THE ROAD AND WAS NOWHERE NEAR AN OVERPASS WHERE SOMETHING COULD HAVE FALLEN ON IT. IT WAS A COLD DAY AND THE HEATER WAS ON SO THERE WAS A TEMPERATURE DIFFERENCE. I DROVE THE CAR TO FORD AFTER CALLING MY INSURANCE COMPANY. I WAS TOLD TODAY THAT THERE WAS NO "STRUCTURAL DEFECT" SO FORD WAS NOT RESPONSIBLE FOR THE REPLACEMENT. IT IS 1300 DOLLARS FOR A NEW SUNROOF, 10 DAYS BEFORE CHRISTMAS. AFTER DOING SOME RESEARCH ONLINE I FOUND MY CAR WAS NOT THE ONLY ONE TO HAVE HAD THIS HAPPEN. HAD THE COVER NOT BEEN CLOSED, SHARDS OF GLASS WOULD HAVE RAINED DOWN ON ME AS WELL AS MY SON IN THE BACKSEAT. WE COULD HAVE BEEN SERIOUSLY INJURED EITHER FROM THE GLASS OR AN ACCIDENT. THIS NEEDS TO BE LOOKED INTO AND SOON BEFORE SOMEONE GETS SERIOUSLY HURT OR LOSES THEIR LIFE. *TR

Exterior Lighting
Filed Dec 12, 201250,554 milesUT

REAR TAIL LIGHT BULBS (BRAKE/SIGNAL) BURNT AND MELTED IN SOCKET HOUSING ON BOTH SIDES. POSSIBLE ELETRICAL SHORT FIRE HAZARD. *TR

Exterior Lighting
Filed Nov 28, 201285,000 milesTX

RIGHT BRAKE BULB WENT OUT SO TOOK THE BULB OUT TO REPLACE IT AND NOTICE THE BLACK/PLASTIC PART OF THE BULB WAS MELTED. SO I TOOK THE OTHER SIDE OFF AND FOUND SAME ISSUE. *TR

Electrical System
Filed Nov 10, 201269,000 milesID

REAR TAIL LIGHT SOCKET IS MELTED. *TR

Power Train
Filed Nov 8, 201298,000 milesAL

DRIVING HOME FROM WORK AT A SPEED OF 55 TO 65 ON I-65 IN MONTGOMERY, ALABAMA WHEN ALL OF A SUDDEN MY CAR BEGIN TO NOT RECOGNIZE THE GAS . IT SLOWED DOWN SUDDENLY AND THE ENGINE BEGAN TO SHAKE. I MADE IT TO AN EXIT BY DRIVING SLOWLY WITH HAZARD LIGHTS ON. WE TOOK THE CAR TO GILMORE FORD THE SAME DAY. ON 11/8/12 WE WERE INFORMED THAT THE PCM CAUSED THE COIL PACK (2) TO NOT FIRE AND THEREFORE BURNED IT UP. I ASKED IF THIS WAS A KNOWN PROBLEM WITH THE CAR AND WAS INFORMED BY [XXX] THAT HE HAS ONLY SEEN IT ONCE. WELL I DECIDE TO LOOK INTO IT VIA THE WEB AND FOUND THAT THIS IS A KNOWN DEFECT IN THE PCM INSTALLED ON FORD EDGES. MY THOUGHT IS THAT HAD TRAFFIC BEEN GOING FASTER I WOULD HAVE HAD AN ACCIDENT IN THE MIDDLE OF THE HIGHWAY WITH HOW QUICKLY THE CAR SPEED SHIFTED DOWN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Service Brakes
Filed Nov 2, 201252,000 milesTX

TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 2 MPH, SHE APPLIED THE BRAKES AND THE BRAKE PEDAL ABNORMALLY TRAVELED TO THE FLOOR BOARD WITHOUT WARNING. IN ADDITION, THE CONTACT HEARD A WHISTLING NOISE AS THE FAILURE OCCURRED. THE CONTACT SHIFTED INTO PARK AND WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE VEHICLE WOULD NEED A NEW POWER BOOSTER FOR THE BRAKES. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 52,000.

Electrical System
Filed Oct 15, 201230,000 milesMO

I NOTICED AT A STOP LIGHT, WHEN MAKING A LEFT TURN, THE INSIDE INDICATOR WAS BLINKING FAST, TELLING ME I HAD AN ISSUE. ONCE HOME, I CHECKED MY TURN SIGNALS, DRIVER SIDE WAS NOT WORKING AT ALL. HAD MY SON CHANGE THE BULB AND FOUND THE PLASTIC AT THE BASE OF THE BULB WAS SEVERELY MELTED. THE SOCKET WAS DARKENED BUT STILL IN WORKING ORDER, REPLACED THE BULB AND IS WORKING FOR NOW. WENT TO FORD DEALER THAT I BOUGHT THE VEHICLE FROM AND THEY SAID THEY KNEW NOTHING ABOUT THIS ISSUE WITH OTHER EDGE'S. (WHAT EVER !) I WANTED THEM TO LOOK AND THE SOCKET AND HARNESS BUT THEY WANTED $98.00 JUST TO "CHECK IT OUT". AND OF COURSE, I'M OUT OF THE 30 MONTH / 36K WARRANTY. GOOD THING I CARRY FULL COVERAGE, BECAUSE IF THE CAR BURNS TO THE GROUND, YOU CAN BET I WON'T BE BUYING ANOTHER FORD. *TR

Power TrainFire
Filed Aug 29, 201281,000 milesWI

TL* THE CONTACT OWNS A 2008 FORD EDGE LIMITED. THE CONTACTED STATED THAT WHILE TRAVELING 20-25 MPH, A POPPING NOISE EMITTED OUTSIDE OF THE VEHICLE AS THE VEHICLE BECAME RESISTANT TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE PCM MODULE FAILED AND THE ENGINE COILS WERE MELTED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 81,000 AND THE CURRENT MILEAGE WAS 82,000.

Power Train
Filed Aug 24, 201218,552 milesVA

IT HAPPENED WHEN I CAME OFF THE HIGHWAY ONTO THE SIDE ROAD, THERE WAS A LOUD CLUNK IN THE REAR OF THE VEHICLE AND I LOST POWER TO DRIVE, AND WHEN I PRESSED THE GAS IT WOULD ONLY GO 30 MILES OF SPEED. I WENT INTO A PARKING LOT, TURNED THE MOTOR OFF AND LET IT SIT FOR 10 MIN. I RESTARTED IT AND IT SEEMED FINE. BUT NOW ON A REGULAR BASIS IT WILL CLUNK IN THE REAR LIKE I HAVE BEEN HIT AND THEN CLEAR UP AND DRIVE GOOD. I HAVE HAD IT CHECKED MANY TIMES BY FORD AND OTHER PLACES BUT NO ONE CAN FIND ANYTHING WRONG WITH THE DRIVE TRAIN. I NOTICE ON FORD FORUM THAT MANY PEOPLE ARE HAVING THE SAME PROBLEM. THERE SHOULD BE A RECALL FOR THIS VEHICLE BY FORD TO COVER ALL FORD EDGES FROM 2008 TO 2010 AND HAVE THE DRIVE TRAINS REPLACED, EVEN IF THEY CAN NOT FIND ANY PROBLEMS. OR FIND OUT WHAT IS REALLY HAPPENING TO THIS VEHICLE AND HAVE THEM ALL RECALLED TO FIX THE PROBLEM. *TR

Power Train
Filed Aug 19, 201278,686 milesTX

THIS HAS HAPPENED SEVERAL TIMES. THE VEHICLE WAS MOVING FORWARD AND ALL OF A SUDDEN THE AIR BAG LIGHT & THE CHECK ENGINE LIGHT CAME ON & THE DISPLAY SAID "NO ODOMETER AVAILABLE" . WHEN I CAME TO A STOP, THE CAR WOULD NOT MOVE - IT WAS LIKE IT WAS IN NEUTRAL THEN ALL THE SUDDEN THE TRANSMISSION ENGAGED WITH A LOUD CLUNK & THE CAR MOVED & ALL THE LIGHTS WENT OUT. A WRENCH APPEARED ON THE DASHBOARD AND THE SCREEN READ ODO ERROR WITH DASHES. I COULD NOT GO. IT WAS AS IF MY CAR WAS STUCK IN NEUTRAL. EVEN AFTER TURNING THE CAR OFF AND ON SEVERAL TIMES IT DID NOT REMEDY THE PROBLEM. IT ALSO WAS SHIFTING HARD FROM PARK TO DRIVE, ETC. *TR

Electrical System
Filed Aug 13, 201245,000 milesTN

REAR TAIL LIGHTS STOPPED WORKING. UPON INSPECTION THE BULB CONNECTOR AND SOCKET HAD OVER HEATED AND MELTED. *TR

Electrical System
Filed Aug 11, 201230,313 milesTX

BURNT OUT TURN SIGNAL BULB. UPON INSTALLATION OF NEW BULB I FOUND THE SOCKET TO BE MELTED ON BOTH SIDES. TOOK CAR INTO FORD DEALERSHIP WHERE THEY REPLACED THE SOCKETS AND INSERTED NEW BULBS. A FEW MONTHS LATER ANOTHER BURNT BULB WITH DISCOLORED SOCKETS. CHANGED BULB AGAIN. NOW I'M UP TO ABOUT 6 BULB CHANGES WITH 4 BEING DONE BY THE DEALER. *TR

Power Train
Filed Aug 2, 201265,000 milesMD

TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE FROM A STOP. THE CONTACT ALSO STATED THAT THE VEHICLE EVENTUALLY JERKED WHEN IT BEGAN TO ACCELERATE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 67,000.

Power Train
Filed Jul 26, 201241,000 milesNJ

TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THERE WERE NO FAILURES FOUND WITHIN THE VEHICLE AND THE COMPUTER WAS RESET. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 41,000 AND THE CURRENT MILEAGE WAS 42,000. UPDATED 08/28/12*LJ THE CONSUMER STATED THE FAILURES OCCURED WHEN THE VEHICLE WAS PARKED OR IN MOTION. UPDATED 09/05/2012 *JS

Power Train
Filed Jul 25, 201225,000 milesWI

SPEEDS UP AND DOWN AT LOW SPEEDS AND CLUNKS IN THE TRANSMISSION,ALSO NOW IT DOES IT AT 20 MPH WHEN THE OUTSIDE TEMPERATURE IS AROUND 90 DEGREES. *TR

Vehicle Speed Control
Filed Jul 24, 201274,000 milesAK

AFTER DRIVING THE VEHICLE FOR 20 MINUTES IT BEGAN TO SLOW DOWN AND THE MORE GAS (PEDDLE PRESSURE) WE GAVE IT THE SLOWER IT CONTINUED. IT FELT AS THOUGH IT WAS CHUGGING' ALONG AND 'SPUTTERING'. *TR

Power Train
Filed Jul 17, 201255,000 milesWV

THE VEHICLE WAS BROUGHT TO THE FORD DEALER TO HAVE AN OIL LEAK CHECKED. THEY DETERMINED THERE WAS A LEAK WITH THE PTU (POWER TRANSFER UNIT) SEAL. THEY TRIED TO REPAIR THE SEAL, BUT THIS DID NOT WORK. THEY ORDERED A NEW SEAL AND IT HAS BEEN ON BACK ORDER. THE VEHICLE HAS BEEN AT THE FORD GARAGE SINCE 6/25/2012 AND CANNOT BE USED UNTIL A NEW SEAL IS INSTALLED. *TR

Power Train
Filed Jul 10, 201268,000 milesTX

TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING IN HEAVY TRAFFIC. THE CONTACT MANAGED TO EXIT ONTO THE SHOULDER. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES, SPORADICALLY AND ALWAYS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A WEEK BUT THE DEALER WAS UNABLE TO DIAGNOSE A FAILURE. THE CONTACT RETRIEVED THE VEHICLE FROM THE DEALER AND WHILE EXITING THE LOT, THE FAILURE RECURRED. THE DEALER THEN MADE REPAIRS TO THE VEHICLE THAT WERE UNKNOWN TO THE CONTACT HOWEVER, THE REPAIRS DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY AND OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 68,000.

Power Train
Filed Jun 22, 201227,300 milesNC

THE VECHILE LOSS POWER AND STALLED OUT. AFTER THAT THE CAR ON THE SECOND OCCURRENCE WON"T START HAD TO CHARGE BATTERY THE CAR RACED WHILED IDLING AND HAD NO POWER TO RUN. WENT BACK TO THE DEALER AND ARE UNABLE TO FIND ANY PROBLEM. SO WE ARE NOW STUCK WITH A CAR THAT WILL SHUT DOWN AND LOSE ALL POWER WHICH IS NOT SAFE TO DRIVE DO TO THE FACT THAT IF WE DROVE IT AT NIGHT AND STALLS OUT WE LOSE ALL POWER AND WITH NO POWER THE OTHER CARS MAY RUN INTO US AND CAUSE AN ACCIDENT WHICH WE ARE UNABLE TO PREVENT. THANK YOU THIS IS A DANGEROUS SITUATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

Power Train
Filed Jun 19, 201260,000 milesAZ

WHAT STARTED OUT AS NOISE IN THE REAR TIRES, I THOUGHT, BECAME VERY LOUD AND DISTRACTING. TOOK IT IN TO A TIRE DEALER AND REPLACED 2 TIRES AND HAD THE SAME VERY LOUD WHINE, EVEN THE EMPLOYEE AT THE TIRE STORE WAS AMAZED AT HOW LOUD THE SOUND WAS. HE THOUGHT IT WAS BEARINGS AND I TOOK IT IN TO A FRIEND OF MINE WHO OWNS A REPAIR SHOP. I TOOK IT IN TO HIM BECAUSE I THOUGHT MY WARRANTY WAS NO LONGER VALID. HE REPAIRED THE VERY BADLY WORN BEARINGS AND TOLD ME HE WAS VERY SURPRISED AT HOW BAD THEY WERE KNOWING HOW AND WHERE MY DRIVING WAS DONE. MOSTLY ON THE FREEWAYS NO OFF ROAD DRIVING. I DECIDED TO LOOK ON LINE TO SEE IF THIS HAD BEEN A PROBLEM WITH OTHER 2008 FORD EDGES AND IT HAS BEEN REPORTED IN THE 2007'S ALSO. SEEMS LIKE A TREND TO ME. I WENT INTO MY FORD DEALER AND THE SERVICE MANAGER SAID IT HAS BEEN SEEN AS A PROBLEM AND SUGGESTED WE LOOK ON THE WARRANTY AND EXTENDED SERVICE PLAN AND SEE IF IT WAS COVERED. IT WAS, UNDER THE POWERTRAIN WARRANTY. I ASKED IF THEY WOULD REIMBURSE ME FOR THE REPAIRS? THE SERVICE MANAGER SAID THEY WOULD TALK TO THE FORD CUSTOMER SERVICE IN OUR REGION AND LET ME KNOW. SHE SAID NO! THEY WOULD NOT BECAUSE I DIDN'T BRING IT BACK TO THEM, REMEMBER I THOUGHT IT WAS OUT OF WARRANTY, THEN SHE SAID I WAS NOT THE ORIGINAL OWNER, I BOUGHT IT FROM THAT DEALER WITH 9388 MILES ON IT. ALL THE OTHER WARRANTIES THAT CAME WITH THE CAR WERE HONORED WHY NOT THIS ONE?? I WAS NOT THE ORIGINAL OWNER FOR THOSE WARRANTIES EITHER. I WOULD BE HAPPY JUST TO BE REIMBURSED

Power Train
Filed Jun 7, 201293,564 milesTX

MY FORD EDGE HAS JERKED AND JUMPED A FEW TIMES BUT WAS TOLD THAT NOTHING WAS WRONG WITH IT. WELL ON FRIDAY JUNE 01, 2012 I TRIED TO PUT CAR INTO GEAR AND IT DID NOT WANT TO GO, IT STARTED JERKING AND JERKING. THEN IT STARTED GOING, LIGHTS STARTED GOING OFF SUCH AS THE WRENCH, TIRE PRESSURE, AND THEN ODOMOTER DROPPED TO ZERO AND IT SAID DATA ODOMOTER ERROR. THE NEXT DAY I TURNED THE CAR ON AND WAS MAKING A LOUD WHINING NOISE. I TOOK THE CAR TO GULF COAST FORD IN ANGLETON, TEXAS ON SATURDAY JUNE 02, 2012 AND THEY CALLED MY HUSBAND WEDNESDAY JUNE 06TH AND TOLD HIM THAT THEY HAD TO TAKE THE TRANSMISSION APART. SAID THEY HAD THREE CARS LAST WEEK WITH THE SAME PROBLEM AND THEY CURRENTLY HAD ONE WITH SAME PROBLEM RIGHT NEXT TO MINE AND THEY SAID THEY ARE NOT SURE WHY THIS IS HAPPENING. FORD HAS A SERIOUS PROBLEM WITH THIS CAR AND IT NEEDS TO BE FIXED. MY CAR IS AT 93,500 MILES AND THE TRANSMISSION SHOULD NOT BE GOING OUT ALREADY. I WISH THEY WOULD RECALL THIS CAR COMPLETELY. I AM READY TO GET RID OF IT. *JS

Engine
Filed Jun 3, 201266,800 milesPA

I OWN A 2008 FORD EDGE. I HAVE HAD IT FOR JUST OVER 30 DAYS AND HAVE HAD PROBLEMS WITH IT SINCE THE WEEK THAT I PURCHASED IT. I HAVE HAD IT TO THE DEALERSHIP SEVERAL TIMES AND THEY ARE TELLING ME THAT SINCE THERE ARE NO CODES READING OUT AND NO LIGHT ON AND THAT THEY CANT REPLICATE THE PROBLEM THAT THEY DON'T KNOW WHAT TO DO. I AM SUPPOSED TO MONITOR AND CALL BACK WITH WORSE SYMPTOMS. I CALLED THEM IN THURSDAY BECAUSE I WAS ON MY WAY TO WORK AND MY CAR SKIPPED THE WHOLE WAY UP A HILL ON THE HIGHWAY AND WHEN I GOT TO THE TOP OF IT MY CAR COMPLETELY POWERED DOWN AND SHUT OFF WITH THE KEY STILL IN THE IGNITION AND IN THE IN POSITION. I HAD TO GET OFF THE ROAD VERY QUICKLY TO AVOID BEING HIT BY A 18 WHEELER. I AM HAPPY THAT MY CHILD WAS NOT IN THE CAR BUT I AM NOW SCARED FOR MY FAMILY AND MY SAFETY AS WELL AS OTHERS. SEVERELY UNHAPPY WITH THIS VEHICLE!!!!! *TR

Steering
Filed May 16, 201257,970 milesGA

AROUND 57,900 MILES, A CLICKING SOUND APPEARED WHENEVER THE WHEEL WAS TURNED TO THE LEFT MORE THAN HALF WAY. THE SOUND BECAME PROGRESSIVELY LOUDER OVER THE NEXT FEW WEEKS. THE SOUND ONLY OCCURRED IN LEFT TURNS AND THE SOUND CAME FROM THE RIGHT FRONT. THE PROBLEM WAS DIAGNOSED AS A FAILED BEARING IN THE RIGHT CV SHAFT. REPLACEMENT OF THE SHAFT COST $600. ACCORDING TO THE SHOP, THIS IS AN UNUSUAL FAILURE FOR A CAR OF THIS MILEAGE.

Electrical System
Filed May 16, 201256,790 milesGA

THE AUDIO SYSTEM IN MY 2008 EDGE CONTAINS A GPS AND SIRIUS SATELLITE RADIO AS WELL AS THE NORMAL OPTIONS. ONE MORNING, THE SIRIUS RADIO RECEPTION WAS DEGRADED TO THE POINT THAT THE SIGNAL COULD ONLY BE HEARD WEAKLY AT FULL VOLUME. I WORKED THROUGH THE DIAGNOSTICS WITH SIRIUS AND WAS TOLD THAT IT WAS A FORD HARDWARE PROBLEM. I TOOK THE CAR TO THE FORD DEALER, WHO CHARGED ME $98 TO RUN A DIAGNOSTIC THAT POINTED TO A BROKEN ANTENNA MOUNT ASSEMBLY, WITH A PRICE TAG OF $600 BEFORE LABOR. I DID NOT ACCEPT THE OFFER. TWO WEEKS LATER, THE PROBLEM SUDDENLY RESOLVED ITSELF AND RECEPTION RETURNED TO NORMAL. AT NO TIME DURING THIS PROCESS DID I MESS WITH THE CONNECTIONS TO THE RECEIVER (IN THE SPARE TIRE COMPARTMENT) OR THE "ANTENNA" THAT SITS ON THE SPOILER.

Engine
Filed May 14, 20126,000 milesMN

TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS BEING EXAMINED BY AN AUTHORIZED DEALER FOR ROUTINE MAINTENANCE WHEN SHE WAS INFORMED THAT THE BATTERY WAS CORRODED. AS TIME PROGRESSED, THE VEHICLE WOULD NOT START. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START ON FIVE OCCASIONS. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 6,000. UPDATED 07/06/12 *BF UPDATED 07/12/12

Power TrainFire
Filed May 14, 201280,000 milesUT

TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED WHILE DRIVING OUT OF HIS GARAGE IN REVERSE THE VEHICLE STOPPED MOVING AND HE WAS UNABLE TO CONTINUE DRIVING. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE POWER TRAIN UNIT BURNED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 80,000. UPDATED 7/18/12 *CN THE CONSUMER STATED AFTER WAITING TWO MONTHS FOR THE PART, HE INSTEAD PURCHASED A USED PART. UPDATED 07/25/12

Power Train
Filed May 9, 2012FL

WE BOUGHT OUR EDGE CERTIFIED THROUGH THE LOCAL FORD DEALERSHIP AND WITHIN MONTHS THE TRANSMISSION WOULD VIOLENTLY SHIFT BETWEEN FIRST AND SECOND. WHEN I TOOK IT IN THEY SAID THEY COULDN'T REPLICATE THE PROBLEM. IT HAPPENS AT LEAST A FEW TIMES A MONTH AND I'M NERVOUS THAT THERE WILL BE COMPLETE FAILURE ONCE WE ARE OUTSIDE THE WARRANTY PERIOD. *TR

Exterior Lighting
Filed May 9, 201218,000 milesFL

I HAVE A 2008 EDGE WITH 18,000 MILES ON IT. ONE WEEK AGO MY LEFT TURN SIGNAL STOPPED WORKING. ON INVESTIGATION I DISCOVERED THE SOCKET HOLDING THE BULB HAD MELTED. WITH 13 DAYS LEFT ON THE WARRANTY I TOOK IT TO FORD, THEY REPLACED IT AND THE BULB. WHEN I GOT HOME I CHECK THE RIGHT TURN SIGNAL, SAME THING, SOCKET WAS BURNED WORSE. THEY ARE REPLACING THIS TODAY AS THEY DID NOT HAVE ANOTHER SOCKET IN STOCK. I AM GOING TO TAKE A PICTURE OF THIS. *TR

Vehicle Speed ControlCrash1 injured
Filed Apr 24, 2012PA

TL* THE CONTACT OWNS A 2008 FORD EDGE. WHILE DRIVING 20 MPH, THE CONTACT STATED THAT THE VEHICLE SUDDENLY BEGAN TO ACCELERATE UNCONTROLLABLY AND WITHOUT WARNING, CAUSING THE CONTACT TO CRASH INTO A NEARBY VEHICLE. THE CONTACT SUFFERED SEVERAL MINOR INJURIES DUE TO THE CRASH AND A POLICE REPORT WAS FILED. THE VEHICLE HAD NOT BEEN DIAGNOSED AND HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Power Train
Filed Apr 23, 201235,990 milesGA

THE TRANSMISSION WILL OCCASIONALLY FAIL TO ENGAGE PROPERLY WHEN ACCELERATING FROM A STOP. THE VEHICLE WILL INITIALLY MOVE FORWARD BUT THEN WILL FAIL TO ACCELERATE AS THE ENGINE CONTINUES TO INCREASE RPM. THIS HAS OCCURRED MULTIPLE TIMES. THE FIRST MAINTENANCE PERFORMED AT FORD WAS TO REBUILD THE TRANSMISSION. AFTER THE REPAIR THERE WERE NO PROBLEMS FOR ALMOST 4 MONTHS AND THEN THE TRANSMISSION PROBLEM RECURRED. THIS LAST TIME IT OCCURRED ALMOST CAUSED AN HORRIFIC ACCIDENT. AS THE AUTO ACCELERATED FROM A SIDE STREET TO MAKE A LEFT HAND TURN ONTO A FOUR LANE HIGHWAY, THE TRANSMISSION FAILED TO ACCELERATE AFTER ITS INITIAL ACCELERATION AND STOPPED IN THE MIDDLE OF ONCOMING TRAFFIC. A T-BONE ACCIDENT WAS BARELY AVOIDED. THE SECOND FORD REPAIR WAS TO REPLACE A 'SENSOR' AND WAS JUST PICKED UP TODAY FROM FORD. *TR

Exterior Lighting
Filed Apr 16, 201285,000 milesMI

AT 40,000 MILES REAR BLINKER BULB WENT OUT AND UPON REPLACEMENT THE BULB HAD MELT AND THE SOCKET SHOWED HEAT SCORCH. FORD SAID THIS WAS COMMON ON EDGES. AT 85,000 THE SAME THING OCCURRED HOWEVER THIS TIME THE BULBS HAD MAJOR MELT AT THE BASE OF THE BULB. FORD SAYS THEY NOW HAVE A TECH BULLETIN AND SAYS TO USE A NEW PART NUMBER BULB. VERY APPARENT THAT THE BULB WAS EXPERIENCING A HIGH TEMPERATURE THAT CAUSED THE MELT. *JS

Power Train
Filed Apr 13, 201220,000 milesMO

TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK, THE SHIFTER WOULD BECOME STUCK. THE CONTACT WOULD HAVE TO SHUT OFF AND RESTART THE VEHICLE IN ORDER FOR THE GEAR SELECTOR TO DISLODGE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS UNAVAILABLE. UPDATED 06/05/12*LJ UPDATED 06/06/2012*JS

Power Train
Filed Apr 11, 201230,000 milesNJ

I WAS IN DRIVE AND STOPPED AT A LIGHT ON A HILL WITH AN AUTOMATIC TRANSMISSION. WHEN THE LIGHT TURNED GREEN AND I TOOK MY FOOT OFF THE BRAKE I STARTED ROLLING BACKWARDS. IT DIDN'T STOP ROLLING UNTIL I PUT MY FOOT BACK ON THE BRAKE. *TR

Exterior Lighting
Filed Apr 7, 201250,000 milesFL

MELTED REAR DIRECTIONAL SOCKET. IT IS THE THIRD TIME I HAVE TO CHANGE THE LIGHT BULB. *TR

Suspension
Filed Apr 3, 201240,000 milesSC

REAR WHEEL BEARING FAILURE, HAVE TO REPLACE BEARING AND TRAILING ARM. *TR

Engine and Engine Cooling
Filed Mar 26, 201230,000 milesCA

TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED VERY SLOWLY FROM STOPS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FIFTEEN OCCASIONS, BUT THEY COULD NOT DIAGNOSE A FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS FINALLY INFORMED THAT THE VEHICLE WAS EQUIPPED WITH INCORRECT CAM PHASERS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS AGAIN TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE AXLE AND WHEEL BEARINGS WERE DAMAGED. THE CONTACT WAS INFORMED THAT THIS MAY BE THE CAUSE OF THE POOR ACCELERATION FAILURE. THE VEHICLE WAS AGAIN REPAIRED AND THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 30,000.

Electrical System
Filed Mar 26, 2012100 milesCA

ONGOING TRANSMISSION ISSUES SINCE PURCHASED NEW. BEEN TO REPAIR FOR MORE THAN 17 DAYS AND ISSUES STILL REMAIN UNRESOLVED. TOOK CAR IN FOR REGULAR SCHEDULED OIL CHANGES AND REPAIRS.AT APPROXIMATELY 30,000 MILES THE CAMPHASERS ( FORD ADMITTED WRONG CAMPHASERS HAD BEEN INSTALLED) WERE REPLACED. COOLANT PROBLEM DISCOVERED AS WELL WHEN VEHICLE ENGINE WAS REMOVED. ODD ODOR COMING FROM HEATER, WHEN VEHICLE RETURNED AFTER CAMPHASER AND COOLANT ISSUE DID NOT RESOLVE SITUATION, AND VEHICLE RETURNED TO GALPIN FORD SERVICE, WAS TOLD THAT AXLE AND BEARING WERE BROKEN AND THAT THE STEERING WHEEL WAS NOT IN PROPER POSITION. I AM DEEPLY CONCERNED FOR OTHER FORD EDGE OWNERS AS WELL AS MEMBERS OF THE PUBLIC WHO MAY BE AFFECTED BY VEHICLE THAT DOES NOT PROPERLY ENGAGE AND APPEARS TO STALL BEFORE MOVING FORWARD.... THIS IS AN ENORMOUSLY SERIOUS ISSUE, THAT SHOULD NOT BE IGNORED. READING THE PRIOR COMPLAINTS, TELLS ME THIS IS NOT A NEW PROBLEM, AND THAT CONSUMERS AND FORD ARE AWARE OF THE TRANSMISSIONS ISSUES. PLEASE ASSIST. *TR

Fuel System, Gasoline
Filed Mar 26, 201282,525 milesIL

FUEL STORAGE TANK ASSEMBLY LEAKING AT MOUNTING BRACKETS. *TR

Power Train
Filed Feb 24, 20121,500 milesOH

THIS PROBLEM HAS OCCURRED SINCE FIRST FEW MONTHS OF OWNING IT. AT TIMES WHILE DRIVING AT ALL SPEEDS THE CAR'S POWER GOES AWAY IN THE SENSE YOU MIGHT BE DRIVING 68 THEN THE CAR STARTS TO SLOW DOWN, THEN SLAM, THERE IS A LOUD MECHANICAL SLAM, AND THE CAR FEELS LIKE YOU RAN IT TO SOMETHING METAL OR SOLID. IT LITERALLY SHAKES THE WHOLE CAR SCARES THE !@#$ OUT OF YOU. IT?S USUALLY ON THE EXPRESS WAY AND MORE WHEN IT?S COLD. IT SEEMS WHEN I?M BARELY INCREASING THE GAS, THEN LETTING OFF A BIT, THEN BACK ON THE GAS AGAIN. THE LOCAL FORD DEALER FOUND A BULLETIN FROM FORD STATING THAT REPLACING THE TRANSMISSION DOESN'T FIX THIS PROBLEM TO WAIT FOR FURTHER INVESTIGATION. WE HAVE BEEN WAITING SINCE 2008. THE CAR RUNS GREAT OTHER THEN THIS PROBLEM. THIS MIGHT NOT HAPPEN FOR WEEKS THEN IT WILL HAPPEN AS MANY OF 3 TIMES IN A 5 MILE DRIVE. I WENT ON A 2 HOUR TRIP THIS WEEK. IT HAPPENED TWICE ON THE WAY UP AND ONCE ON THE WAY BACK. AS SOON AS WE TAKE IT TO THE DEALER IT DOESN'T HAPPEN. I'VE ASKED THEM TO KEEP THE CAR FOR A WEEK AND DRIVE IT. THAT HASN'T HAPPENED. THEY KEEP THROWING THEIR HANDS IN THE AIR. I WISH IT WOULD JUST LOCK UP SO THEY CAN FIND SOMETHING. I HAVE SEEN OTHERS WITH THE SAME PROBLEMS BUT YET FORD HASN'T FIXED IT. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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