2019 Ford Ecosport complaints

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at undisclosed speeds, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that on a separate occasion, the vehicle stalled. An unknown warning light was illuminated. The vehicle was taken to the dealer. However, the part to do the recall repair was not available. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the issue and filed a complaint. The failure mileage was approximately 19,800.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving on the freeway, the oil and engine lights illuminated. The engine oil pump alert began to produce an abnormal beeping sound. The contact was able to pull over and park safely. The vehicle was towed to the residence. The vehicle was then towed to the local dealer the following day. The vehicle was diagnosed, and the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 45,000.

I was driving and all of a sudden I received a low oil pressure alert on my care and within a min my car lost all power and was completely unable to accelerate. It is currently in the shop and they said it will be months before it is repaired.

I was notified over a year ago about the recall on my car and continue to be told there’s no remedy for the problem. If Ford is aware that the parts that have been recalled can cause other problems why is there still no remedy for the situation?!?!?! I barely drive my car now because I’m worried my entire car is going to break down. Which is very likely. The last couple of times I did drive it I noticed it doesn’t seem to drive right. Now whether that has something to do with the recalled part I don’t know for sure, but I will be taking it to the shop to figure out what the issue it and if it’s related to the recalled part. If so, I will be reaching out to my attorney for further assistance.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact was informed that parts were not available and that the parts needed to be ordered for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). However, the part required for the recall repair was currently unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Upon contacting the dealer, the contact was informed that the oil pump needed to fail and the vehicle stall before the recall repair could be performed. The vehicle was not repaired. The manufacturer was made aware of the issue and confirmed that the vehicle needed to experience the failures before the recall repair could be performed due to limited parts being available. The manufacturer informed the contact that a diagnostic test should be performed to verify if the failure had occurred and if there was no failure, the contact would be charged for the diagnostic test. The contact had not experienced a failure.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the check engine warning light was intermittently illuminated. The contact stated that while driving at 25 MPH, the vehicle stalled. The contact was able to pull over to the side of the road, and the vehicle was able to restart. The contact stated that the failure had been recurring while driving, and the check engine warning light had become constantly illuminated. Additionally, the contact stated that upon starting the vehicle after the vehicle was refueled, the vehicle hesitated to respond while depressing the accelerator pedal. The contact stated that the failure persisted. The vehicle was taken to the dealer for the recall repair, but the dealer informed the contact that the recall repair could only be completed after the engine had completely failed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.

I have 37,000 miles on my car. I noticed the car was getting extremely loud when accelerating. Upon looking for recalls, I did see several mentions that people have reported issues with the flex pipe but did not see an official recall. I was confident that the issue was within the exhaust system. Unfortunately, a Ford dealership could not look at the problem for another two months so I took it to an independent dealership who validated that the flex pipe was rusted / busted. In addition they advised that the rear differential is also leaking fluid. For only having 37,000 miles on a car and having this kind of issues and not having an accident that would have created these issues and seeing others report the same problems I think this needs to be looked into.

I received a recall on my vehicle February 2024 and still the parts are not available. Now I am having issues with my vehicle making it unsafe for me and my son to get to and from school and work etc. This is my only vehicle I have! I need my car repaired ASAP and I need another vehicle until mine gets fixed.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The local dealer was contacted and informed the contact that the parts were not yet available for the recall repair. The vehicle had not been diagnosed or repaired. The contact wrote a letter and sent an email to the manufacturer. The manufacturer responded and stated that whenever parts became available, another notice would be sent. The contact had not experienced a failure.

I own a 2019 Ford EcoSport, VIN [XXX] , which is subject to recall 23S64 / 23V905 (Engine Oil Pump Belt and Tensioner Replacement - Final Repair). I was informed of this recall in June 2024, yet Ford has advised there is currently no available remedy. This is a serious safety concern. Under 49 U.S.C. Chapter 301 and the National Traffic and Motor Vehicle Safety Act, manufacturers must correct safety defects within a reasonable time and at no cost. Ford's failure to provide a repair, replacement, or refund is a violation of these obligations. I request NHTSA's urgent attention to compel Ford to resolve this recall promptly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that he contacted several unknown local dealers for a year and eight months, and it was confirmed that the recall parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Recall anounced for vehicle early 2024. Remedy still not available. Check Engine light comes on, noticeable loss of fuel pressure at times.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at various speeds, the vehicle jerked abnormally while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The vehicle was serviced under warranty, and the transmission was replaced. Despite the transmission replacement, the failure persisted and became more frequent. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Engine oil pump belt tension

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 75-80 MPH, the “Low Oil” warning light illuminated, and there was a sudden loss of power. The contact was able to drive 5 MPH to the nearest exit, and located a local oil service shop, where a mechanic inspected the vehicle and determined that the engine had failed. The vehicle was towed from the mechanic to the dealer, who confirmed that parts for the recall repair were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 51,000. VIN tool confirms parts not available.

I have had the same issue with my Ecosport since 04/2022 and have taken it to the ford dealership and been in contact with ford corporate multiple times. In March 2023 I had to replace the engine because it finally completely froze up and was told it was do to the oil pump tensioner. This was the fifth time I had taken it in. The check engine light came back on as soon as I left the dealership, I was told it just needed to reset. It started having issues again in August 2023 and every time I took it in it has been dismissed. I have spent thousands of dollars on repairs for this SUV. Today the check engine light came back on and it smells like smoke if you try to drive it, along with it being very slow to pick up speed and making the same odd noise as before the motor locked up the last time. I contacted ford and made another appointment today to get it checked. I also contacted ford customer service and was told that there is nothing they can do that I will once again be responsible for the cost of all repairs because the recall is not completely in place. This vehicle is not fixable or safe to drive. Ford informed me that the vehicle is now to old for them to be responsible for the fact that the car is not fixable despite the fact that they have been trying to fix it and charging me thousands of dollars while I am still paying on it. And knowing it was unsafe

Was driving down highway when I lost power and it started whistling and a warning sounded said low oil pressure so I pulled over and had to be towed home. When I received my recall letter I took it to my local ford dealer In Covington indiana and they told me they couldn't get the parts but would contact me when they came and they neverdid. So I called them back after this happened and they said they couldn't get these parts sent to them that I would have to find a bigger dealership. Now I have to pay for a tow to Lebanon Indiana they can't get it in until July 23rd for diagnosis and no loaner. So I am without answers or a vehicle for almost a month...

I am filing a complaint regarding Ford Recall 23S64 on my 2019 Ford EcoSport. My vehicle is showing a solid red low oil pressure warning, which Ford’s own documents state can result in engine failure while driving. I contacted my Ford dealership, and they confirmed I am part of the recall but told me to keep driving the vehicle until the engine fails, even though this clearly poses a serious safety risk to myself and others on the road. They also said it would be 3 weeks before I can receive a loaner vehicle. I then called Ford’s official customer service number (800‑392‑3673) and was met with dismissive and rude behavior. My concerns about the safety of operating a vehicle with an active engine defect were not taken seriously. I explained that I rely on this car for income and have no safe alternative right now. I’m being told to knowingly drive a car with a known oil pump defect that could result in sudden engine seizure, while Ford delays parts and offers no timely solution. This creates a serious safety issue for me and for others on the road. I am requesting that NHTSA investigate this further and that Ford be required to take urgent action to provide safe alternatives to affected drivers before their engines fail.

Before 58000 miles my 2019 Ford EcoSport began experiencing serious drivetrain issues. The car grinds when going uphill, shakes and shudders when accelerating, and the RPMs surge up and down erratically. A certified Ford dealer diagnosed it as a transmission-related problem, (torque converter which I understand to be an issue with these cars)and Ford has only offered partial financial assistance (45%) for a $3,000 repair. These symptoms pose a potential safety issue, especially while merging, climbing hills, or accelerating in traffic. Additionally, the infotainment system failed—backup camera and USB ports stopped working—raising more concerns about overall electrical system reliability. This transmission failure occurred far too early for normal wear and raises serious concerns about possible manufacturing defects. This should not be happening this soon and no engine lights came on or anything.

Waiting 3 years for recall repair

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

What component or system failed or malfunctioned, and is it available for inspection upon request? The issue appears to be related to the powertrain system, specifically the belt tension or transmission shifting components. A “Powertrain Malfunction / Reduced Power” warning message appeared through the FordPass app, and I have also been experiencing jerking or hesitation when applying pressure to the gas pedal, particularly during gear shifts. The vehicle is available for inspection upon request. ⸻ How was your safety or the safety of others put at risk? The unexpected jerking and reduction in power while driving could pose a serious safety risk, especially when merging onto highways or changing lanes, where smooth acceleration is critical. This behavior could result in a loss of control or increase the likelihood of a rear-end collision in traffic. ⸻ Has the problem been reproduced or confirmed by a dealer or independent service center? An independent mechanic has reviewed the issue and suspects that it may be related to the previously reported belt tension recall, although my specific vehicle VIN was not included in that recall group. The mechanic observed the jerking and powertrain alert and recommended further inspection. ⸻ Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. I am currently in the process of filing this report and seeking guidance from the manufacturer to determine the next steps for inspec

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Engine failed one me [XXX] it sat in my drive until it made its way to Sarasota Ford on July 9, 2024. I have no been able to drive this car at all for about 2 years now. (July 9th, 2024 - 5/2025) When driving the car it goes from 40mph to 9mph in the middle of traffic putting not only mi life in danger but others. I have compiled to the motor company about how dangerous this car is. My car has had about 3 engines and still has the same problem the recall was put out for. I was told that after so many times of them trying to fix the car and it’s still Not working they have to replace are car by putting us in the same year or newer year make and model but ford doesn’t want to do so they just want to keep replacing and installing engines that obviously has the recall problem. My car has recently got repossessed due prolonged non-use. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the message "Powertrain Failure" was displayed on the instrument cluster. The contact stated that the vehicle was losing motive power. The contact pulled over to the side of the road; however, while depressing the accelerator pedal, the vehicle failed to exceed 3 MPH. The contact had the vehicle towed to two dealers. The first dealer diagnosed the vehicle and informed the contact that cylinder #2 had failed, and advised the contact to take the vehicle to the dealer where the vehicle was purchased. The contact had taken the vehicle to the second dealer who was unable to diagnose the vehicle. The vehicle was not repaired. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving 40 MPH, the message "Low Engine Oil Pressure" was displayed, and the vehicle lost motive power. The contact immediately pulled over and had the vehicle towed to a local dealer to be diagnosed. The dealer linked the failure to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The vehicle was not repaired. The approximate failure mileage was 62,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at undisclosed speeds, the vehicle was slow to respond. Additionally, the contact stated that the vehicle was hesitating while starting. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 82,630. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

APIM fault affecting Backup camera and Handsfree phone system (JK2T-14G371-CCC) The issue seemed to be the result of a sudden glitch. That occurred in January 2024. The screen appeared as if the system was rebooting, then it went dark and would not come back on, no longer displaying the camera feed from the rear camera when the transmission is put in reverse. After consulting the owners manual, and trying to follow the steps for a hard reset, and reinstalling the SYNC software; the system continued to be unresponsive. After this, the vehicle was brought to Autonation Ford Memphis for diagnosis, upon which the Dealer confirmed the faulty APIM. (Part Code: JK2T-14G371-CCC) As a result of the faulty component, the Driver is unable to make use of Driver safety features such as the Rear view camera, handsfree phone system, and other vehicle information through the SYNC screen, increasing the risk of a crash

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the vehicle made abnormal sounds. The low oil pressure warning light was illuminated. The contact stated that upon driving the vehicle, the low oil pressure warning light started flashing, and the vehicle made an abnormal metallic sound and started to stall. The contact drove back to the residence. The dealer was notified of the failure and informed the contact that the failure was likely an engine failure. The dealer towed the vehicle to their location. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer who could offer vehicle rental assistance. The contact contacted Serra Ford (39300 W 10 Mile Rd, Farmington Hills, MI 48335), who informed the contact that it could take up to 3 weeks to repair the vehicle. The vehicle was not diagnosed or repaired. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

My car went more than 30 days ago for service due to a serious call Recall# 23s64-23v9085, where I have been patiently waiting due to the parts being unavailable due to the parts not being in, and I stayed stranded with my autistic child in the middle of the turnpike without any power whatsoever to the vehicle putting my life iand my family in danger, the car I towed to the dealer and the engine had to be changed as a result of the recall, however the dealer is now telling me they need to charge me for a throtle manifold part wihich works with the engine to make the car function. They want me to pay for the part that should be covered through the recall, because this is a vital part of the engine functionality. I am very disappointed with the Gus Machado ford dealer, because they have said that if I do the part, I will take the car home with a tow truck and my car will not accelerate. As a result, they are trying to charge me for something that is part of the engine functionality. I feel disrespected that they have had to change the engine due to this recall but will not complete the work, as again, this is a vital part of the engine functionality.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle failed to start as intended. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that an appointment was scheduled for the vehicle to be towed to the dealer. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was able to restart but went into LIMP Mode. The vehicle was towed to the dealer, where it was diagnosed and determined that the spark plugs, and starter had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed that the oil pump drive belt or drive belt tensioner had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to immediately restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine and low oil warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine oil pump belt tensioner assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 191,000.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 ( Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint. Attachment excerpt: RE: Safety Recall Notice 23S64/ NHTSA Recall 23V905 I have contacted your dealership numerous times regarding the recall notification I received for my 2019 Ford EcoSport service (Safety Recall Notice 23S64). It has been one year since I received the notification, and I have not been contacted regarding the replacement. I was told that the replacement part should arrive in October 2024, but it is now March 2025. I have been a loyal Sutton Ford customer, purchasing three vehicles from your dealership. As my servicing dealer, please provide an approximate date, in writing, so that I can expect my vehicle to be serviced with a replacement part as indicated in the attached recall notice. I can be reached on [XXX] to schedule my car service. Thank you in advance for your assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that while driving at an undisclosed speed, an abnormal rattling sound was coming from the engine. The contact stated that previously the vehicle jerked, and the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that recently there was heat coming from the engine compartment and entering the vehicle through the A/C vents. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 34,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine and low oil warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine oil pump. The vehicle was repaired, but the failure reoccurred. The vehicle was towed back to the dealer, who then diagnosed a failure with the starter. The vehicle was repaired. After investigating the failure, the contact related the failure to the intermediate remedy for NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The contact was later informed that the manufacturer would pay 40 percent of the starter repair costs; however, the contact was not satisfied with the amount of assistance being offered. The failure mileage was 77,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low oil pressure warning light illuminated. In addition, the contact noticed an abnormal rattling sound. The vehicle was driven to the shoulder of the road. The contact turned the vehicle off. The vehicle was restarted driven to the residence; however, the contact was frequently stopping on the shoulder of the road while driving to the residence. The contact stated that previously the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The vehicle was scheduled for a diagnostic test. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 90,100. VIN tool confirms parts not available.

Vehicle is 5 years old and the APIM went. Expensive part/repair and a main function of the vehicle. Cannot fix, update, or even reset the radio now.