2018 Ford Ecosport complaints

The contact owns a 2018 For EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 35 MPH, the vehicle lost motive power and stalled. The contact stated there was no warning light illuminated. The contact stated that the vehicle failed to restart and was towed to a local dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed, causing the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 28,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 29,011.

Around the 4th of January 2024 I got into my Ford Eco sprot. I started the engine and it started shaking. I drove to the dealership that is about .3 miles from my home. As I pulled in the service area the check engine light came on. The service advisor told me they had just had a recall notice on the oil tensioner pump and she would check it out. She communicated with on March 1st that they had identified the problem as that part and it had caused the engine to seize. She stated that Ford was refusing to cover it as the recall had not yet been issued and requested I pay $8000.00. She told me there was nothing they can do until Ford releases the recall. She followed on May 8th with the same message.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at various speeds, the vehicle hesitated upon the depression of the accelerator pedal with the check engine warning light flashing on the instrument panel. The failure persisted, and the check engine warning light remained solid on the instrument panel. The vehicle was initially taken to an independent mechanic where the vehicle was diagnosed with a defective canister purge valve. The manufacturer was then notified of the failure and referred the contact to a local dealer. The vehicle was taken to a dealer where another diagnostic test was performed, and the contact was provided the same diagnosis. The contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 42,000.

Feb 2024 in the mail regarding an upcoming recall for my vehicle I called my local Ford dealer asked them what I needed to do. They told me parts were currently unavailable and that I should continue to drive my car as normal and give them a call back in May or call them if a light came on my dash. May 15, 2024 I drove my vehicle to Birmingham Alabama. [XXX] I got in my vehicle drove it approximately 500 feet. The low oil pressure light came on two seconds later my engine failed. I was towed to a local Ford dealer in Birmingham, Alabama, where I was told that Because of the current recall on my car, it has made my engine fail now I am in need of a new engine and I live in Springfield Illinois. My car is currently 8 1/2 hours away from me sitting at a dealership and I have no car to drive , I have reached out to manufacturer three days in a row with no hope or answers on how this would be resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 70 MPH, the oil pump light illuminated. The vehicle lost motive power while driving up a hill. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 59,700. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to an unknown dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the engine seized. The vehicle was towed to the dealer where it was diagnosed with engine failure due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 53,572.

Kept getting a message on the dash saying low oil pressure then the car just completely stopped on me and wouldn't start no longer

On or about October 2023, as I was driving my car it started to lose power. I had to pull over, out of traffic, into a parking lot. The car then stalled out and would not start. I had to call AAA to have it towed to SunAuto in North Las Vegas to have it inspected as to the problem. The manager subsequently called me to tell me the engine would have to be replaced as they found metal fragments in the engine cause by the oil pump. The car was out of warranty. I had to replace the engine at an out of pocket cost of $7,300!! Luckly I wasn't driving on the highway at 65 MPH when the engine died!!

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at undisclosed speeds and entering the garage, the brakes became inoperable. The contact turned off the vehicle to stop the vehicle from continuing to drive forward. The dealer was contacted. The contact discovered an unknown NHTSA Campaign Number; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,629.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The contact was able to pull over to the side of the road and inspect the vehicle; however, no failure was found. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted and while attempting to start the vehicle, there was an abnormally strong cracking noise coming from the front of the vehicle. The vehicle was taken to a local dealer and remained with the dealer. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.

On March 8th, 2024, I was traveling full speed northbound on I-95 returning home from a family funeral. I heard a loud "whipping" noise come from the engine, then immediately received a notification on the dash alerting me to "low engine oil pressure". Within seconds, there was a loss of all acceleration capability. The car had to coast off of the highway onto the shoulder. I was in a construction zone, and luckily had just enough room on the shoulder to pull off in between the concrete dividers. Once the car was put in park, I could smell burning oil. I tried turning the car off and back on. The dash would turn on with power, but the engine would not turn over. I had to call AAA to have my car towed to the nearest Ford dealership.

The contact owns a 2018 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at 20 MPH, the check oil pressure warning light illuminated. The vehicle stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 62,000.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 40 MPH, the low oil pressure warning light illuminated. The vehicle was taken to the dealer where the oil level was inspected and topped off; however, the failure persisted. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low engine oil pressure warning light illuminated. In addition, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine oil pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, the coolant message was displayed. The contact pulled over to the side of the road and refilled the coolant reservoir; however, the vehicle failed to accelerate as needed. The contact pulled over to the side of the road and the vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000. VIN tool confirms parts not available.

I was driving when the Low Engine Oil Pressure alert came on the dash without the check engine light. The engine turned off minutes later after turning into a quick oil change garage so I was towed to the Ford dealer. Two weeks later I am told the oil pump was reading zero psi (not working) and therefore the engine seized and now needs to be replaced without even addressing the oil pump issue that caused the engine to seize. I had no warning or indication about any issue while driving. Also, a recall letter from Ford states how this vehicle's engine can stop running when driving. How is anyone supposed to know? Any guidance will be gladly embraced. Thank you.

The contact owns a 2018 Ford EcoSport. The contact stated that upon starting the vehicle periodically, the engine oil low message was displayed. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and performed an oil change. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 70,000.

In February of 2024, the transmission on this vehicle was bucking and jerking. I took it to Ford and they assessed it as transmission failure. I had the transmission replaced. On Thursday May 2, 2024, having only driven approximately 3,000 miles in the interim, the new transmission went while I was driving 50 mph on a highway. The vehicle had a loud bang and jerk and would not go more than 10 mph. Nothing on the dash lit up to warn of any problem. Thankfully it was very early in the morning so there was little traffic. I was able to turn around and drive on the shoulder back to my house. During that time I could hear what sounded like parts bouncing around and the vehicle sounded like it was stuck in 2nd gear. I had it taken by flatbed to my mechanic, who confirmed that the transmission is again damaged beyond repair. This vehicle has the same defective transmission as the Focus. It is a lemon and should be subject to recall or at the very least the extension of warranty made by Ford for the Focus. They know that this is a defect in the design and they should be held accountable for their error. Had it been rush hour, I could have been killed or at the very least grievously injured.

As a result of the aforementioned recall, my car stalled in March 2024. The letter I got from Ford stated, word for word, “Ford has not issued instructions to stop driving your vehicle under this safety recall.” I feel they are responsible and should assist me with transportation. This has cause a huge hardship in my family.

Engine has siezed up waiting for Ford to issue parts for the recall. can not drive the car safely

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed the vehicle stalled. The low engine oil pressure warning light was illuminated. The vehicle was towed to the residence, and then to the dealer. The vehicle was diagnosed, and the contact was informed that the hydraulic oil pump had detached and gone through the engine. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000. VIN tool confirms parts not available.

I received recall letter Feb 2024 regarding engine oil pump drive belt may fracture and may result in brake failure and risk of crash. I have not driven my car since Feb 2024. I do not want to crash and kill myself & other people on the road. I have called my dealership where I bought the car new in 2018 (Skalnek Ford) and they have no info on when parts will be in and I called Ford 866-436-7332 and all I get is a recording. This is a serious problem! I am upset that I can not drive my car & have no idea when repair will be done. What can you do to solve this problem with Ford? I am afraid to drive my car for fear of my brakes failing and causing a crash that may kill me and possibly other people. I hope I filled out this form correctly. I had to put a date on when "incident happened" to finish filling out this form. I did not have an "incident". I have not driven my car since I got recall letter Feb 2024. That is the date I put for my "incident". I am hoping you can help me with this problem I have with Ford. Thank you

My 2018 Ford Ecosport is in recall for oil pump failure which in turn damaged my engine and is not repairable. The recall issued by Ford is attempting to find a fix for the vehicles that have not had the oil pump fail. There's nothing mentioned in the recall about the people whose engines have been destroyed because the oil pump has already failed. We don't have the luxury of being able to continue to drive our cars and the expenses we have incurred because of this disaster is much more than those cars that have not had it happen. What about us? Ford left out the many reports that if the oil pump failed, the engine would need to be replaced or consider replacement. NHTSA NEEDS TO KEEP THIS RECALL OPEN AND REISSSUE IT WITH THE REMEDY FOR THE ENGINES THAT HAVE HAD CATASTROPHIC DAMAGE DUE TO THE OIL PUMP FAILURE.

See attached document for complaint

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The contact stated while driving approximately 35 MPH, the contact heard an abnormal knocking sound from the engine compartment. The contact stated that several warning lights were illuminated. The contact stated that the vehicle was able to pull off the roadway. The contact stated that the vehicle was towed to a dealer. The vehicle was diagnosed, and it was determined that the oil pump had failed, and the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 93,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated that while initially accelerating, the vehicle was stalling when approaching 40 MPH. The check engine warning light was illuminated, and an unknown warning message was displayed. The vehicle was taken to an independent mechanic where it was diagnosed with a turbocharger and under-boost failure. The contact stated that the failure recurred while accelerating the vehicle and making a right turn, the vehicle stalled and another vehicle crashed into the the driver's side door and the front driver's side tire of the contact's vehicle. No police report was filed. The contact received treatment for a concussion and minor muscle tears. The contact stated that there were no known injuries the 3 occupants in the other vehicle sustained. The contact's vehicle was towed to the contact's residence and later towed to a body shop. The vehicle was repaired. The contact received notification of the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while his wife was driving approximately 55 MPH, the "Oil" warning light illuminated, and there was a knocking sound coming from the engine compartment. The vehicle was immediately parked and later towed to the local mechanic who diagnosed that the engine oil pump had failed. The vehicle was later towed to the local dealer who confirmed the diagnosis. The contact was informed that the failure was related to the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) but the parts were not yet available. The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 65,000. The VIN was not available.

Engine inconsistently stutters and stalls. Ignition coils, fuel injector, and spark plugs all had to be replaced multiple times. Problem has been reproduced by repair places but not fixed and the source of the problem has not been found. The vehicle has been inspected by the dealership, they advise to replace ignition coils again for the fourth time and still do not know what is causing the problem or how to fix it. Problem is inconsistent and happens at random, engine light turns on an blinks also at random, not when problems and stalling happens. UNKNOWN cause

The contact owns a 2018 Ford EcoSport. The contact stated while driving 60 MPH, the engine and oil pressure warning lights illuminated. The vehicle was making an abnormal sound. The vehicle was towed to the local dealer where it was diagnosed that the engine and oil pump tensioner had failed, and an engine replacement was needed. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted. The failure mileage was approximately 78,000.

The contact owns a 2018 Ford EcoSport. While the contact's wife was driving at undisclosed speeds, the low oil pressure warning light illuminated. The contact's wife stopped the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed with an oil pump drive belt failure. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 125,000.

I purchased this car on [XXX] and the car ran good for two weeks. On [XXX] I drove the car from Fort Worth Tx to Houston which is roughly 290 miles. I got 30 mins to my destination and and the oil pressure light came on. I thought it was maybe because of the long drive so I pulled over at a Mcdonalds and let the car sit for about 15 mins. I turned the car back on and now both the oil pressure light and check engine light was on. I got back on the road but decided not to get back on the highway after about 5 mins of driving the car shut off at a light and would not cut back on. My family was stuck on side of the road for over 3 hours with the car in the middle of the street waiting for a tow truck. I had the car towed to my destination and called a mobile mechanic to come out the next morning to stated the timing chain or belt bad broken in the engine. I called the dealership and they were rude and would not allow me to speak to the owner. I called the bank and they said nothing could do. I called Ford and was informed of the recall but there was no parts available. I was told that the recall would not be fully in effect until the second quarter ; May or June. I am a [XXX] student working part time who saved up enough money for a down payment. Now I am on the hook for paying over $700 a month for insurance and a car I cannot drive. I am back to paying for daily ride shares. This was my first time buying a car and what a terrible experience it has been. I am stuck between ruini

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low oil pressure warning light illuminated, and the vehicle stalled. The vehicle was towed to the dealer where the failure was diagnosed as a blown engine and that the engine needed to be replaced. The manufacturer was made aware of the failure and informed the contact that the failure was due to a lack of oil changes. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 59,565. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated that several unknown warning lights were illuminated while driving approximately 70 MPH. The vehicle was taken to the dealer where it was diagnosed that the oil pump needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) after having the failure. The manufacturer was notified of the failure. The failure mileage was approximately 62,000.

THE ENGINE STARTED TO SPUTTER AND THE LOW OIL PRESSURE LIGHT CAME ON, CAUSING THE CAR TO NOT ACCELERATE

When driving on the highway my car slowed down and then completely shut off, nearly causing multiple car accidents. In an effort to get my car off the road, the car started up for a few seconds, In which I CRASHED into a tree on the side of the road. The system error that popped up on my dashboard read: low engine oil pressure. It has been almost THREE MONTHS and FORD has yet to remedy this situation. They claim there’s nothing they can do until the recall officially opens. The delay on this recall has cost me so much money! Im paying a car note AND insurance for a car I can’t even drive!!! Nor will anyone assist me with a rental!!!! I’m not even able to get to work!!!!!!!!! I’ve made so many efforts to receive any type of assistance from FORD but every time I call they basically tell me to kick rocks and deal with it, there’s nothing they will do!!!!! Im so disgusted with FORD. This is a problem CAUSED BY THEM, and they won’t even give me the slightest of assistance with a rental. This has been so stressful, and all I’m asking for is rental assistance so I can get to work- and they won’t even accommodate that. How will I pay my car note IF I CANT GET TO WORK?!!!!!?!!!!!! This makes me regret my decision buying this car.

The contact owns a 2018 Ford EcoSport. The contact stated that when the vehicle was started, the vehicle was shaking and making a rattling sound. The contact stated that the failure was worsening. The vehicle was taken to the dealer where it was diagnosed with an oil pump tensioner failure. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.

Engine oil pressure caused the engine to seize while driving oil pressure warning lights came on

I was driving to work then my vehicle said I had low oil pressure but I was on a main road couldn't stop then my vehicle just died on me and pulled to side of the road

The contact owns a 2018 Ford EcoSport. The contact stated the vehicle failed to start. The contact had to depress the Push-to-Start button three times before the vehicle would start. After driving for 15 minutes, the engine overheated. The contact pulled over. The vehicle was restarted, but there was smoke detected. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 47,000.

Oil light came on, then 10 mins later engine light came on. Car started to jerk back and forth. Engine was making a loud rough noise.

Stop in the middle of the road , loss power while I’m driving ,suddenly stop !

See attached document for complaint