Page 3 of 9 · complaints 101–150 of 419

1999 Ford Contour complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

Exterior Lighting › Headlights
Filed Jun 24, 2005105,000 milesCA

DT: LENSES OF THE HEADLIGHTS GET WATER IN THEM WHEN IT RAINS. WHEN THE MECHANIC OPENED FOUND A LOT WATER INSIDE ABOUT A QUART OR MORE. CONDENSATION HAS COLLECTED INSIDE SINCE SHE BOUGHT IT. INTERNALLY, THE TAIL LIGHT ALSO BLEW. *AK *TT *NM

Unknown or Other
Filed Jun 10, 2005106,755 milesGA

THERE WAS A RECALL ON THE 1999 FORD CONTOUR LX , FOR THE DASHBOARD PEELS BACK. I NEVER RECIEVED A NOTICE WE HAD MOVED FROM PENNSYLVANIA TO GEORGIA. I CONTACTED FORD AND THEY SAID THEY COULD NOT HONOR THEIR RECALL NOTICE. I WOULD HAVE TO COME UP WITH 700.00 -850.00 DOLLARS TO GET IT FIXED. I WOULD ALSO HAVE TO INCUR PAYMENTS FOR A RENTAL, WHILE MY CAR IS BEING WORKED ON. PLEASE HELP.

Suspension › Front › Springs › Coil Springs
Filed May 31, 2005149,400 milesNY

MY WIFE AND I OWN A 1999 FORD COUNTOUR. IN AUGUST 2004, I HAD A BROKEN LEFT-FRONT COIL SPRING REPLACED BY A PRIVATE MECHANIC WITH A USED PART FROM THE IDENTICAL MAKE/MODEL VEHICLE. IN MAY 2005, THE VEHICLE WAS REJECTED DURING A NYS VEHICLE INSPECTION FOR A BROKEN LEFT-FRONT COIL SPRING. AFTER CHECKING ON INTERNET AND FINDING A PATTERN OF SIMILAR COIL SPRING BREAKAGE IN RECENT FORD VEHICLES - INCLUDING A WARRANTY EXTENSION FOR THE 1998 CONTOUR - I CALLED FORD CUSTOMER SERVICE TO REQUEST AN ADJUSTMENT, BUT WAS INFORMED THAT THE 1999 CONTOUR WAS NOT COVERED BY ANY EXTENDED WARRANTY RELATING TO THIS VERY COMMON DEFECT AND THAT NO ADJUSTMENT WOULD BE MADE. WHY HAS FORD CONTINUED TO UTILIZE THIS DEFECT-PRONE COIL SPRING DESIGN ON NUMEROUS MODELS, AND WHY IS THERE NO EXTENTED WARRANTY IN PLACE FOR THE 1999 CONTOUR AS THERE IS FOR THE 1998 MODEL?

Service Brakes, Air
Filed May 29, 20059,000 milesOH

EVER SINCE WE BOUGHT THIS VEHICLE (1999 FORD CONTOUR) LAST AUGUST FROM GSA IT HAS SQUEALED WHEN THE BRAKES ARE APPLIED. IT HAD ONLY ALMOST 9K ON IT AT THAT TIME. NOW WITH NEAR 20K IT SQUEALS LIKE METAL AND VIBRATES WHEN THE BRAKES ARE APPLIED. MOSTLY AT AROUND LESS THAN 40 MPH THAT I HAVE REALLY NOTICED. THE TIRES SEEM TO BE WEARING UNEVENLY, TOO AFTER 2 ALIGNMENTS. SEEMS TO BE FINE OTHER THAN THAT NOW THAT THE ELECTRICAL PROBLEM THAT WAS RECALLED WAS FIXED.

Fuel System, Gasoline › Delivery › Fuel Pump
Filed May 19, 2005AZ

MY DASH BEGAN TO BUCKLE TO THE POINT WHERE THE DEFROST VENT WOULD NOT STAY IN PLACE. THE DASH FACE ON THE LEFT SIDE OF THE STEERING WHEEL IS FALLING OFF. THE FLOOR ON BOTH SIDES IN THE FRONT SEAT GETS SOAKED EVERY TIME I DRIVE THROUGH PUDDLES OR RAIN. THE DOME LIGHTS WOULD NOT GO OFF. THE DOOR BUZZER HAS TENDENCIES TO COME ON WHILE YOU ARE DRIVING EVEN THOUGH ALL 4 DOORS ARE SHUT TIGHT. THE FUEL PUMP WENT OUT AND WHEN THE MECHANIC WAS GOING TO REPLACE IT, HE BROUGHT TO MY ATTENTION THAT ALL WIRES CONNECTING TO THE PUMP HAD BURNED THE WIRING INSULATION. THE FUEL PUMP HAPPENS TO BE LOCATED IN THE FUEL TANK. THERE WERE BARE WIRES IN THE FUEL TANK! (I DO STILL HAVE THE FUEL PUMP)THE TRUNK LATCH LOCATED INSIDE THE DRIVERS SIDE FRONT SEAT HAS NOT WORKED SINCE 1 MONTH AFTER PURCHASING THE VEHICLE. ALL OF THESE THINGS HAVE HAPPENED SINCE I PURCHASED THE VEHICLE IN 2001 AND I CANNOT SEEM TO GET FORD TO OWN UP TO ANY OF THEM. THE RECALL ON THE DASH APPARENTLY IS NOT IMPORTANT ENOUGH FOR THEM TO ASSIST ME. I CANNOT GET THROUGH TO SOMEONE WHO WILL HELP ME SOLVE THESE PROBLEMS AT ANY OF THE DEALERS IN MY AREA. I AM CURRENTLY STILL PAYING FOR A VEHICLE I AM AFRAID TO DRIVE AND NO LONGER CARE TO BE ASSOCIATED WITH. NEEDLESS TO SAY THE CAR IS SITTING IN THE DRIVEWAY AND I WILL PROBABLY NEVER DRIVE IT AGAIN.

Structure
Filed May 10, 2005IL

CONSUMER RECEIVED A RECALL LETTER REGARDING THE INSTRUMENT PANEL FOR THE 1999 FORD CONTOUR. THE CONSUMER'S VEHICLE STARTED HAVING PROBLEMS WITH THE INSTRUMENT PANEL AFTER THE RECALL HAD EXPIRED.*MR THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE ENTIRE DASHBOARD HAD WARPED. THE CONSUMER PRESENTED THE RECALL NOTICE BUT WAS TOLD THAT HER VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS CONTACTED AND AGREE TO PAY 80% OF THE REPAIR COST BUT THE CONSUMER DECLINED SERVICE. THE CONSUMER FELT THAT FORD SHOULD PAY 100% OF THE REPLACEMENT COST (CUSTOMER SATISFACTION PROGRAM 01B78). *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed May 3, 200560,000 milesMI

THE ABS ENGAGED CONTINUALLY DUE TO CORROSION IN THE TONE RING APPARATUS. DEALER SAYS IT IS UNUSUAL, AND WILL COST $600. *JB

Structure
Filed May 2, 2005PA

THE DASH VINYL COVERING BECAME UNGLUED. THE CONSUMER HAS CONTACTED THE DEALERSHIP AND FORD MOTOR COMPANY.

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Apr 29, 200530,000 milesOH

WELL I HAD THE WORST EXPERIENCE EVER IN MY LIFE SINCE I BOUGHT THIS CAR. I HAD THIS CAR REPAIRED SO MANY TIME I CANT START TO NAME OFF DATES. I DO KNOW LESS THAN 6 MONTHS AFTER I BOUGHT THIS CAR I DROVE TO THE BEACH LESS THAN 30 MINUTES ALWAYS AND IT CUT OFF. IT STARTED BACK UP, BUT CUT OFF 4 TIME BEFORE I GOT HOME. NEXT DAY I HAD TO TAKE IT TO THE DEALER TO REPAIR IT. SINCE I HAD THIS CAR IT HAS BEEN NOTHING BUT A BURDEN. I HAD TO REPLACE THE BALL JOINT ONCE BEFORE, AND AS I WRITE THIS LETTER IT IS BEING DONE AGAIN FOR A 2ND TIME. MY HEAT AND AIR STOP WORKING. HEAT ONLY WORKS ON HIGH, AND MY DEFROST TAKE FOR EVER TO CLEAR MY WINDOWS. MY DOOR JUST WONT STAY CLOSED IT POPS OPEN WHILE DRIVING. ON MY PASSENGERS SIDE ON THE FLOOR. IT GETS SOAKED WITH RAIN EVERYTHING. IF ITS RAINY AND IM DRIVING MY CAR MAKES A LOUD SCRATCHING NOISE. MY BRAKES HAVE TO BE CHANGED EVERY 3-4 MONTHS. SHOCKS GAVE OUT LESS THAN A YEAR AFTER BUYING MY CAR. MY ENGINE LIGHT WONT GO OFF. I TOOK MY CAR TO OVER 3 FORD DEALERS AND MANY SHOPS, AND NO CAN SAY WHY THE LIGHT KEEP POPPING ON. SO TODAY I DROPPED MY CAR OFF TO THE SHOP TO HAVE BRAKES,DOOR,ENGINE LIGHT, BALL JOINTS AND TO SEE WHY THE OVER DRIVE OFF LIGHT KEEP BLINKING WHILE IM DRIVING. THIS IS THE WORST CAR EVER MADE BY FORD. I KNOW ITS NOTHING ON MY BEHALF WHY THIS CAR IS SO HORRIBLE BECAUSE IS KNOW 4 OTHER PEOPLE WHO HAVE OR HAD THE SAME PROBLEMS AS ME. THEY WERE SMART ENOUGH TO GET RID OF THIS PIECE OF '!@#$%, I JUST CANT AFFORD IT. WELL I KNOW THIS

Suspension › Rear › Springs
Filed Apr 9, 2005MI

1999 V6 CONTOUR SE. RH REAR SPRING MADE BY VISTEON BROKE FROM CORROSION @ 87K MILES. LH REAR SPRING COVERED WITH RUST VISTEON IS ALSO MAKER OF FRONT SPRINGS THAT HAD RECALL ON 95-97MY FRONT SPRINGS. POOR SPRING COATING DESIGN INCL. IRON PHOSPHATE. IGNITION SWITCH FAILURE AT 75K MILES. HAD TO BE REPLACED. TOP OF DASHBOARD WAS RECALLED WITH A KIT. KIT DID NOT FIX PROBLEM -- EXCESSIVE RATTLES STILL EXIST. I UNDERSTAND THAT WAS THE INTENT OF RECALL & FORD HAS NO ADDITIONAL KITS OR PLANS TO REPLACE FAULTY RECALL. KIT WAS REPLACED AROUND 60K MILES. FAULTY DPFE SENSOR ON THIS DURATEC ENGINE. DEALER TOLD ME REPLACEMENT SENSORS HAD A RE-DESIGN THAT DID NOT HAVE EXPOSED AREA THAT CONSTANTLY TRIGGERS CHECK ENGINE LIGHT. ORIGINAL SENSORS GET CONTAMINATION AND WILL TRIGGER THE CHECK LIGHT CONTINUOUSLY. FORD DID NOT RECALL AND ONLY REPLACED IF COMPLAINTS UNDER WARRANTY. I NOTICED PROBLEM AROUND 60000 MILES.*AK

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Apr 6, 200553,000 milesMN

CONSUMER STATED THE FUEL TANK FILLER GROMMET WAS DAMAGED AND RUSTED. AS A RESULT FUEL FUMES SEEPED INTO THE PASSENGER COMPARTMENT WHEN THE VEHICLE'S TANK WAS FULL .*AK *NM

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Apr 1, 2005FL

1999 FORD CONTOUR, CHECK ENGINE" LIGHT CAME ON, CAR JERKING/STALLING, TOOK IT TO LOCAL MECHANIC WHO COULD NOT DIAGNOSE PROBLEM, THEN HAD TO HAVE CAR TOWED TO LOCAL FORD DELAERSHIP (KEY SCALES FORD, LESSBURG, FLORIDA), THEY KEPT CAR FOR 2 DAYS, CHARGED OVER $800 TO REPLACE THE TIMING BELT, ATTEMPTED TO CHARGE AN ADDITIONAL $165 TO REPLECE SPARK PLUGS (SERVICE DECLINED, SPARK PLUGS REPLACED BY LOCAL MECHANIC FOR $50), "CHECK ENGINE" LIGHT STILL ON, CAR STILL JERKING/STALLING. AFRAID TO DRIVE CAR OUT OF IMMEDIATE NEIGHBORHOOD. LOCAL MECHANIC SUGGESTED POSSIBLY CATALYTIC CONVERTER PROBLEM BUT SAID IT COULD NOT EVEN BE TESTED BECAUSE OF THE POSITION OF THE CONVERTER IS IN THE MIDDLE OF THE MANIFOLD AND IS INACCESSIBLE. LOCAL FORD DEALERSHIP HAS NOT REPLIED TO EMAIL REQUESTING ADDITIONAL INVESTIGATION.*AK

Engine and Engine Cooling
Filed Mar 30, 2005MI

VEHICLE STALLED WHILE DRIVING. DRIVER TRIED RESTARTED THE VEHICLE FIVE MINUTES LATER. TOOK IT TO DEALER, AND MECHANIC DETERMINED THAT THE PROBLEM COULD NOT BE DUPLICATED. *AK

Exterior Lighting › Headlights
Filed Mar 19, 200545,000 milesOH

MY 1999 FORD CONTOUR HAS LESS THAN 50,000 MILES ON IT. THE DASHBOARD IS COMING UNGLUED AND HAS WARPED SIGNIFICANTLY. I AM CONCERNED THAT MY SAFETY IS JEOPARDIZED. IN ADDITION, THE HEADLIGHTS ARE LITERALLY FALLING OUT, DUE TO WHAT I PERCEIVE TO BE STRUCTURAL FAILURE. THERE IS NO SIGN OF VISIBLE RUST OR DECAY. AGAIN, MY SAFETY IS AT RISK, AS MY VISIBILITY IS MINIMIZED BY THE INACCURACY OF THE AIMING OF THE HEADLIGHTS. *AK

Engine and Engine Cooling
Filed Mar 8, 200595,000 milesIA

WHILE DRIVING 30 MPH ON GRAVEL ROAD VEHICLE STALLED. CONSUMER MANAGED TO PULL OVER AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Structure
Filed Feb 27, 2005WA

DASH BOARD IS PULLING AWAY. THERE WAS A RECALL IN 2002 WHICH WE JUST DISCOVERED, WE NEVER RECEIVED A NOTICE AND WE ARE THE ORIGINAL OWNERS AND THE ORIGINAL RECALL WAS PRIOR TO THE INCIDENT. *JB

Structure
Filed Feb 17, 2005OR

DASHBOARD, NEAR THE WINDSHIELD, HAS LIFTED (WARPED) TO THE POINT THAT THE DEFROSTER DOES NOT PROPERLY DEFROST THE WINDSHIELD. DEALER WANTS $1700 TO REPAIR THE PROBLEM, BECAUSE THE CAR IS 6 YEARS OLD, AND THIS WAS PART OF AN EXPIRED RECALL. AT THE TIME OF THE RECALL I DID NOT OWN THE CAR, SO I COULDN'T HAVE HAD IT REPAIRED. NOW I AM HELD RESPONSIBLE FOR A COSTLY REPAIR THAT THE DEALER SHOULD REPAIR, DUE TO FAULTY CRAFTSMANSHIP. *JB

Wheels › Lugs/Nuts/Bolts/Studs
Filed Feb 16, 200565,000 milesMN

WHILE DRIVING 40 MPH REAR DRIVER' SIDE WHEEL FELL OFF VEHICLE. DAMAGE WAS INCURRED TO UNDERCARRIAGE BRAKE DRUM RIM RUNNING BOARD. LUG NUTS WERE DETERMINED TO HAVE COME LOOSE DUE TO FAILURE TO RE-TORQUE AFTER CHANGING SEASONAL TIRES (EVIDENCED BY ELONGATED LUG NUT HOLES) WOBBLING AND SHAKING OCCURRED 3 MILES PRIOR TO LOSS OF WHEEL. *AK *EH *JB

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Feb 16, 200523,315 milesMD

EXHAUST MANIFOLD RUSTED OUT. *AK

Visibility › Defroster/Defogger/Hvac System
Filed Jan 24, 2005MI

CONSUMER STATED DASHBOARD WAS LIFTING, AND DEFOGGER DID NOT WORK. THERE WAS A RECALL REGARDING THIS ISSUE. HOWEVER, THERE WAS NO RECALL INFORMATION IN THE SYSTEM. CONSUMER WAS TOLD THAT A LETTER WAS SENT TO HER TWO YEARS AGO. *AK *TC

Visibility › Defroster/Defogger/Hvac System
Filed Jan 24, 2005CT

THE BLOWER RESISTER WIRES IN THE DEFROSTER MELTED ALMOST CAUSING A FIRE IN THE VEHICLE. *JB

Engine and Engine Cooling › Engine
Filed Jan 14, 200549,500 milesCA

THE LOWER TENSIONER ON MY TIMING BELT DISINTEGRATED AT 49,500 MILES, ALTHOUGH THE MANUFACTURER RECOMMENDS THIS NOT BE REPLACED UNTIL AT LEAST 90,000 MILES. THE FAILURE OF THE LOWER TENSIONER CAUSED PROBLEMS WITH THE UPPER TENSIONER, WHICH NECESSITATED REPLACEMENT OF BOTH TENSIONERS AND THE TIMING BELT. I WAS CHARGED $455 FOR THESE REPLACEMENTS, WHICH SHOULD NOT HAVE BEEN NECESSARY. HAD I BEEN DRIVING TO WORK AND NOT NOTICED THE NOISE THE PREVIOUS WEEKEND, THE CAR WOULD HAVE COME TO A DEAD STOP IN RUSH HOUR TRAFFIC, AND MYSELF AND PROBABLY AT LEAST ANOTHER 3-4 OTHERS WOULD HAVE BEEN KILLED. *JB

Structure
Filed Jan 10, 2005FL

WHILE DRIVING 30 MPH THE DASHBOARD LIFTED UP ON ITS OWN. THIS CAUSED THE DRIVER TO HAVE POOR VISIBILITY. THE CAUSE HAS NOT BEEN DETERMINED. *AK

Electrical System › Ignition › Switch
Filed Jan 6, 2005CA

CONSUMER WAS ABLE TO ROTATE THE IGNITION KEY TO THE LOCKED POSITION AND REMOVE THE KEY WHILE DRIVING AND IN GEAR. THE CAUSE HAD NOT BEEN DETERMINED. CONSUMER WILL CONTACT THE DEALER IN THE NEAR FUTURE. *AK

Electrical System › Horn
Filed Jan 3, 2005TX

HORN IS NOT WORKING....HAVE USED THE HORN PROBABLY FIVE TIMES IN FIVE YEARS AND YET NOT WORKING. HAVE CAR IN THE SHOP HORN PROBLEM SO FAR IS NOT DUE TO FUSE OR ELECTRICAL. NEXT STEP WILL HAVE TO BE REPLACEMENT.*AK

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Dec 30, 2004525,000 milesMN

THERE WAS A STRONG FUEL ODOR IN THE CABIN OF THE VEHICLE AFTER FUELING. ALSO, THERE WAS A FUEL SYSTEM TANK ASSEMBLY ADVISORY ON THIS ISSUE. MANUFACTURER WAS CONTACTED, BUT PROVIDED NO ASSISTANCE. *AK.....STRONG FUEL ODORS CONTINUE WHENEVER CONSUMER ATTEMPTS TO FILL FUEL TANK. TOOK VEHICLE TO REPAIR STATION ON 12/31/2004, AND THE MECHANIC INDICATED THAT FUEL TANK FILLER PIPE GROMMET WAS DAMAGED RUSTED. *AK

Air Bags › FrontalCrash
Filed Dec 29, 2004MI

JAN 2004, MY SON WAS DRIVING MY 1999 FORD CONTOUR. HE WAS INVOLVED IN A ROLL OVER ACCIDENT AT A SPEED OF APPROXIMATELY 70 MPH. THE VEHICLE ROLLED 1.5 TIMES AND NEVER ONCE DID EITHER OF THE AIR BAGS OPEN. *NM

Visibility › Windshield
Filed Dec 29, 200432,000 milesLA

99' FORD CONTOUR SE THE DASHBOARD HAS BEEN REPLACED ONCE BEFORE. IT BECOMES UNGLUED AND OBSTRUCTS VIEW, AND ALSO PREVENTS THE DEFROSTER FROM WORKING PROPERLY. THIS IS CLEARLY A DEFECT BY THE MANUFACTURER, AS LIKE I SAID IT HAS BEEN PREVIOUSLY REPAIRED IN A FORD SERVICE DEPARTMENT. UNFORTUNATELY, IT HAS BECAME UNGLUED AGAIN. *NM

Visibility › Windshield Wiper/Washer
Filed Dec 21, 200435,000 milesMA

THE TAIL LIGHTS BECAME INOPERABLE AFTER FOUR REPLACEMENTS. ALSO, THE WINDSHIELD WIPERS DID NOT WORK IN LOW GEAR, AND THE RUNNING LIGHTS MALFUNCTIONED. *AK THE ELECTRICAL CONNECTOR SPLICE FROM THE HEADLIGHT SWITCH OPENED. (THE RIGHT SIDE TAIL LIGHT WAS INOPERATIVE) THE TAIL LIGHTS, FRONT RUNNING LAMPS WERE OUT AGAIN, A FUSE WAS BAD AND FOUND SOME MORE WIRES IN THE TRUNK WIRED INCORRECTLY, THE DASHBOARD LIGHTS AND THE LICENSE PLATE TAIL LIGHTS WORKED INTERMITTENTLY, THERE WAS A WIRING SHORT IN THE HARNESS IN THE COWL AREA, THERE WAS A BLOWN FUSE IN THE EXTERIOR LIGHTING, ON ANOTHER OCCASION, THE #33 FUSE WAS FOUND OPEN, THE SUNROOF WAS INOPERATIVE DUE TO A SHORTED MOTOR, BAD DRIVE GEAR AND TWO CABLES. *SC *JB

Electrical System › Wiring › Interior/Under Dash
Filed Dec 12, 200483,000 milesAL

I RECENTLY BECAME AWARE OF A RECALL THAT OCCURRED IN 2001 ON 1995-1999 FORD CONTOURS, MERCURY MYSTIQUES, AND COUGARS. THE DASHBOARD IN MY 1999 FORD CONTOUR IS TEARING AND A FRIEND OF MINE TOLD ME THERE WAS A RECALL ON IT. SO I DECIDED TO CHECK THE RECALL INFORMATION ON NHTSA'S WEBSITE. INSTEAD I FOUND OTHER DISTURBING INFORMATION. ACCORDING TO A REPORT LISTED, THE BLOWER SWITCH / RESISTOR OVERHEATS AND STARTS OR COULD START A FIRE. IT ALSO STATES THAT "FAILURE OF THE BLOWER SWITCH CAUSES LOSS OF ONE OR MORE BLOWER SPEEDS". HOWEVER, I WAS NEVER NOTIFIED ABOUT NEITHER RECALL. IN JULY 2003, I HAD TO HAVE MY 1999 FORD CONTOUR (BOUGHT BRAND NEW) REPAIRED BECAUSE MY A/C STOPPED WORKING. THE REPAIRS INVOLVED THE WIRING IN THE FUSE PANEL (REPAIRED) AND THE BLOWER / RESISTOR WAS REPLACED. THE COST: $60.00 (TECHNICIAN HOOKED CAR TO A MACHINE TO DIAGNOSE CHECK ENGINE LIGHT STAYING ON, PARTS & LABOR) AND $187.40 (A/C PROBLEM, PART $7.40 AND LABOR $180.00). I WAS NEVER INFORMED BY THE SERVICE DEPARTMENT (LOCAL FORD DEALERSHIP) THAT THERE HAD EVEN BEEN A RECALL. WILL I BE REIMBURSED FOR THIS MISHAP? *JB

Suspension › Front › Springs › Coil Springs
Filed Dec 8, 200493,000 milesNJ

THE FRONT COIL SPRINGS BROKE WHILE THE VEHICLE WAS SITTING IN THE DRIVEWAY. THE OWNER HEARD A LOUD NOISE AND WENT TO INVESTIGATE, IT WAS THEN DISCOVERED THAT THE COIL SPRINGS HAD BROKEN TEARING INTO THE FRONT TIRE AND CAUSING THE FRONT SUSPENSION TO DROP TO THE GROUND. *JB THE FLAT TIRE WAS ON THE PASSENGER'S SIDE OF THE VEHICLE. *SC

Structure › Body
Filed Dec 7, 200436,950 milesMA

DASHBOARD SEPARATED FROM THE WINDSHIELD. CONSUMER CONTACTED DEALER, NO HELP OFFERED.*AK

Air Bags › FrontalCrash1 injured
Filed Dec 6, 200465,000 milesVA

ON DEC. 3, 2004 I WAS INVOLVED IN AN ACCIDENT WITH MY VEHICLE, 1999 FORD CONTOUR, AND AN ONCOMING VEHICLE, A 1999 FORD PICK-UP. I WAS GOING THROUGH A GREEN LIGHT AT AN INTERSECTION DOING 30-35MPH WHEN THE TRUCK WENT THROUGH HIS RED LIGHT, PLOWING THROUGH THE INTERSECTION. AS A RESULT, I HIT (T-BONED) HIS TRUCK. THE WHOLE FRONT END OF MY VEHICLE RAN INTO THE PASSENGERS SIDE OF HIS VEHICLE (HE WAS DOING 30MPH AT THE VERY LEAST). MY AIR BAG DID NOT DEPLOY AS IT SHOULD HAVE. I HIT MY HEAD ON THE STEERING WHEEL. WHEN PARAMEDICS ARRIVED I WAS THEN PUT IN A NECK BRACE, PUT ON A BACKBOARD, AND TAKEN TO THE ER. I DID NOT SUFFER A CONCUSION, INJURY WAS MINOR (HIT HEAD, APPROX 10 MINUTE STATE OF CONFUSION ABOUT 5 MINUTES AFTER COLLISION, DIZZINESS AND SAW SPOTS ABOUT 30 MIN AFTER COLLISION), AND I'VE ONLY SUFFERED A VERY SORE NECK AND BACK. HOWEVER,INJURIES SUSTAINED COULD HAVE BEEN MUCH WORSE. I DO NOT SEE ANY REASON WHY THE AIR BAG SHOULD NOT HAVE DEPLOYED. FORD SHOULD BE HELD RESPONSIBLE FOR THIS FAILURE. SINCE I WAS TAKEN TO THE ER I AM NOT YET AWARE OF ALL OF THE DAMAGE MY VEHICLE HAS SUSTAINED; ALL I KNOW IS THAT THE BUMPER WAS IN THE MIDDLE OF THE INTERSECTION, AND THE CRUMPLE ZONE DID AS IT SHOULD- HOWEVER, BEING THAT THE FRONT BUMPER WAS HIT HARD ENOUGH THAT IT FELL OFF AND THE CRUMPLE ZONE REACTED, THE AIR BAG SHOULD HAVE BEEN ACTIVATED. WHAT CAN BE DONE TO DETERMINE WHY IT DID NOT, AND CAN FORD BE HELD ACCOUNTABLE IN SOME MANNER?*AK

Unknown or Other
Filed Nov 30, 200432,000 milesMD

THE INSTRUMENT PANEL COVER WARPED CAUSING THE DEFROSTER VENT TO POP OUT. THE DEALER CONSULTED AND STATED THAT THE ENTIRE DASH NEEDED TO BE REPLACED AND COST IS 750.0. *AK *SC UPDATED 01/30/06. *JB

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Nov 24, 200456,149 milesMI

WHILE DRIVING THE HEATER BLOWERS FAILED. THE SMELL OF BURNING WIRE STARTED TO FILL THE VEHICLE. THE DEFOGGER COMPLETELY FAILED. CONSUMER COULD NOT SEE THROUGH THE WINDOWS. HOWEVER, THERE WERE BURNT WIRES UNDER THE HOOD. PLEASE PROVIDE ANY FURTHER INFORMATION. *NM....REPLACED STARTER MOTOR AND DAMAGED BATTERY CABLES. *AK

Vehicle Speed Control
Filed Nov 22, 2004NY

WHEN DRIVING, THE CONSUMER TOOK HER FOOT OFF OF THE GAS PEDAL AND COULD SEE THE RMP'S AND SPEED OF THE VEHICLE WENT UP. THE VEHICLE ACTUALLY JERKED FORWARD AS THE HIT BRAKES. *BF THE CONSUMER WAS TOLD THAT THERE WAS NO PROBLEM WITH THE VEHICLE. *SC

Structure
Filed Nov 4, 2004OK

I JUST BOUGHT MY VEHICLE A FEW DAYS AGO. I WAS NOTIFIED OF A DEFECT OF THE DASHBOARD, AND COULD PLAINLY SEE IT. THE DASHBOARD HAS WARPED VERY BADLY, CAUSING MY SIGHT TO BE LIMITED. I AM ALSO HAVING A PROBLEM WITH FUEL INJECTION. I HAD IT CHECKED BY A COMPUTER AND IT REPORTED THAT THE ENGINE WAS NOT GETTING ENOUGH FUEL. *AK

Structure › Body
Filed Oct 29, 200455,000 milesCA

A RECALL WAS ISSUED ON DASHBOARD SEPARATING FROM THE INSTRUMENT PANEL. MANUFACTURER STATED THAT THE RECALL EXPIRED, AND CONSUMER WAS NEVER NOTIFIED SINCE THEY WERE NOT IN THE DATABASE.*AK SEVERAL MONTHS AGO THE DASHBOARD BEGAN TO RAISE AND SEPARATE FROM THE ANCHORAGE POINTS WHICH CAUSED SOME INSTRUMENT PANEL WARPAGE AND VISIBILITY PROBLEMS. *NM

Electrical System › Alternator/Generator/Regulator
Filed Oct 29, 2004GA

I BOUGHT A 1999 FORD CONTOUR ON 9-23-00 . I HAD THE ALTERNATOR REPLACED JUNE OF 2004 . NOW , EVERY TIME YOU LET OFF THE GAS , THE CAR STALLS OUT. DUE TO THIS PROBLEM I HAVE BEEN STALLED OUT IN THE MIDDLE OF VERY HEAVY TRAFFIC , LARGE INTERSECTIONS , RAILROAD CROSSINGS , AND MAKING LEFT TURNS WITH ON COMMING TRAFFIC . I MUST DRIVE THIS CAR , BECAUSE IT IS MY ONLY MEANS OF TRANSPORTATION. I HAVE PUT THIS CAR IN THE SHOP 3 TIMES SINCE LAST JUNE . ONE OF THE SHOPS WAS THE LOCAL FORD DEALERSHIP. THEY KEPT MY CAR FOR A MONTH , SAID THEY DID NOT KNOW WHAT IS WRONG WITH IT , AND FOR ME TO COME GET IT. ALSO , I AM STILL MAKING PAYMENTS ON A CAR THAT I CAN NOT DRIVE, AND NO ONE IS ABLE TO REPAIR!

Suspension › Front › Wheel Bearing
Filed Oct 21, 2004171,000 milesIN

THE CONSUMER STATED THE WHEEL BEARINGS ON BOTH SIDES HAD GONE OUT ON THE VEHICLE FOUR TIMES. THE VEHICLE STARTED TO MAKE A LOUD NOISE ON THE HIGHWAY. AFTER HAVING THE VEHICLE TOWED, THE WHEEL BEARINGS ON BOTH SIDES FAILED AGAIN. THE MANUFACTURER OFFERED NO HELP. *JB

Structure
Filed Oct 19, 2004VA

THE CONSUMER STATED THAT HER AIR BAG WAS MAKING A POPPING SOUND, AND THE DASH BOARD BUCKLED UP. *JB

Structure
Filed Oct 18, 200478,006 milesTN

THIS COMPLAINT WAS SENT VIA E-MAIL."I WOULD LIKE TO REPORT A PROBLEM WITH MY CAR. FOR THE SECOND TIME SINCE I HAVE OWNED THIS AUTOMOBILE MY DASHBOARD HAS BUCKLED AT THE WINDSHIELD AND VENT POPPED OUT AND WOULDN'T SNAP BACK INTO IT'S ORIGINAL LOCATION. THE FIRST TIME THIS HAPPENED, MY CAR WAS STILL UNDER WARRANTY AND THE ENTIRE DASHBOARD WAS REPLACED. SHORTLY AFTER THE REPLACEMENT, I RECEIVED A NOTICE OF A RECALL FOR THE CONTOURS FOR THIS EXACT PROBLEM. THE DASHBOARD IS BUCKLING AGAIN." *JB

Structure
Filed Oct 1, 200474,862 milesGA

DASHBOARD SEPARATED FROM THE FRONT WINDSHIELD. THIS CAUSED WATER TO LEAK DOWN INTO THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Air Bags › Frontal
Filed Sep 30, 2004VA

CAR IS LEASED TO ME AND THE DASHBOARD IS PUCKERING NEAR THE AIRBAG. WHEN I TURN ON THE HEAT THE AIRBAG POPS LIKE IT'S GOING TO POP OUT. I WAS TOLD THERE WAS A RECALL ON THEM , BECAUSE THE DASHBOARDS DO PUCKER, BUT I DIDN'T RECEIVE THE RECALL NOTE THE PREVIOUS PEOPLE WHO LEASED/ OWNED THIS CAR RECEIVED THE NOTE.

Structure
Filed Sep 20, 2004CA

THE DECK OVER THE DASHBOARD BENEATH THE WINDSHIELD BECAME DEFORMED. *SC

Suspension › Front › Springs › Coil Springs
Filed Aug 31, 2004111,000 milesMA

WHILE BACKING OUT OF THE DRIVEWAY DRIVER'S SIDE FRONT COIL SPRING SNAPPED. AS A RESULT, THE TIRE WAS PUNCTURED. *AK

Structure
Filed Aug 19, 2004SC

THE CONSUMER NOTICED THAT DASH BOARD COVER LIFTED UP, EXPOSING INSTALLATION. THE DEALERSHIP AND MANUFACTURER WERE CONTACTED. *AK THE SPEEDOMETER WAS REPLACED SHORTLY AFTER THE DASH BEGAN TO COME APART. THE ENTIRE DEFROSTER COVER WAS COMING OFF AND WAS PUSHING INSULATION OUT INTO THE VENT. *SC *JB

Structure
Filed Aug 16, 2004GA

WHILE DRIVING, THE DASHBOARD PANEL BECAME UNATTACHED FROM THE CONSOLE. PLEASE FILL IN ADDITIONAL INFORMATION. *JB

Structure
Filed Aug 12, 2004NC

WHEN THE VEHICLE WAS BEING INSPECTED,THE CONSUMER WAS INFORMED THE DASHBOARD WAS SEPARATING FROM THE STRUCTURE EXTENDING 1/4 HIGHER THAN NORMAL. THEY ALSO STATED THAT RECENTLY THEY'VE SEEN AT LEAST NINE VEHICLES WITH THIS SAME PROBLEM. PLEASE DESCRIBE DETAILS. *JB

Electrical System › Ignition
Filed Aug 12, 20048,000 milesNC

THE CONSUMER WAS ABLE TO REMOVE THE KEY WHILE THE VEHICLE WAS STILL RUNNING AND IN GEAR. THE MANUFACTURER REJECTED THE CLAIM. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1999 Ford Contour → · Every Contour year → · How the figures are calculated →