2013 Ford C-Max complaints

REAR FOLDING SEAT LATCH DISENGAGED. NO LONGER ABLE TO FOLD 60% OF REAR SEAT. NOW FACED WITH CHARGES UPWARDS OF 600$ BECAUSE ENTIRE SEAT NEEDS REPLACEMENT. CAR WAS STATIONARY WHEN OPENED AND ON LEVEL SURFACE. WAS LIGHTLY USED, MAYBE 15 TIMES IN ENTIRE LIFE. ALSO, APIM MODULE DRAINING BATTERY ON SEVERAL OCCASIONS. FIELD SERVICE ANNOUNCEMENT MADE, BUT CAR IS NOW OUT OF APPLICABLE TIME.

RADIO NO LONGER WORKS...CANNOT TURN ON OR OFF...WHILE THE VEHICLE IS IN OPERATION SPEAKERS SUDDENLY GENERATES LOUD STATIC. THIS UNEXPECTED NOISE COMING SUDDENLY FROM THE SPEAKERS IS EXTREMELY UNSETTLING/DISTRACTING WHEN DRIVING ON THE INTERSTATE OR ANY HIGHWAY. THE INTERNET IS REPLETE WITH SIMILAR COMPLAINTS CONCERNING THIS YEAR/MODEL VEHICLE. THIS IS A CONTINUING PROBLEM.

2013 FORD C-MAX. CONSUMER WRITES IN REGARD TO DEFECTIVE BATTERY IN VEHICLE. *AS THE CONSUMER STATED THE 12 VOLT BATTERY WOULD DRAIN LEAVING THE OCCUPANTS STRANDED. *JS

TL* THE CONTACT OWNS A 2013 FORD C-MAX. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO LES STUMPF FORD (3030 W COLLEGE AVE, APPLETON, WI 54914, 920-731-5211) AND WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 103,000. THE VIN WAS UNKNOWN.

CAR, PARKED IN DRIVEWAY, FAILED TO START BECAUSE OF A DEAD BATTERY. HOOD LATCH IN VEHICLE FAILED TO WORK (AFTER BEING REPLACED ONCE <1 YEAR BEFORE). COULD NOT OPEN HOOD TO ACCESS DEAD BATTERY. HAD CAR TOWED TO DEALER. DEALER WAS UNABLE TO OPEN THE HOOD. WAS ADVISED BY DEALER THAT HOOD CANNOT BE OPENED WITHOUT BREAKING FRONT GRILL AND PAYING FOR EXTENSIVE REPAIR. IF HOOD HANDLE MALFUNCTIONS, THERE IS NO SECONDARY ACCESS TO OPEN THE HOOD. REPAIRS COST IN EXCESS OF $1300 TO REPLACE HOOD LATCH CABLE ASSEMBLY ($200) AND THE HOOD LATCH HANDLE ($60), AS WELL A THE REPAIR OF BODY DAMAGE INCURRED BY BODY SHOP BREAKING THE GRILL TO ACCESS THE HOOD LATCH. VEHICLE WAS UNAVAILABLE FOR USE FOR 22 DAYS. PRODUCT DEFECT: HOOD LATCH IS PRONE TO FAILURE AND NOT ACCESSIBLE DURING EMERGENCY. IF PULL HANDLE BREAKS IN CAR, HOOD CANNOT BE OPENED WITHOUT MAJOR BODY DAMAGE. NO ACCESS FROM UNDER OR FRONT OF CAR IS AVAILABLE. EXPENSIVE DAMAGE MUST BE DONE TO THE VEHICLE, THEN REPAIRED DUE TO THIS DESIGN FLAW.

PURCHASED 2013 CMAX USED FROM A CAR DEALER WITH 39,000 MILES ON IT IN 2018. BEEN DRIVING IT FOR 1.5 YEARS- NOW HAS 58,000 MILES.. SUDDENLY WARNING RED TRIANGLE APPEARED WITH AUDIO ALERT TO STOP THE CAR IMMEDIATELY. I WAS DRIVING ON I-95 IN THE MIDDLE LANE AT 60 MPH. COULD FEEL THE CAR HAD LOST POWER, ABLE TO GET TO BREAKDOWN LANE AND HAD THE CAR TOWED-TO DEALERSHIP. THEY FOUND "NOTHING WRONG." CAR RETURNED TO ME- SECOND INCIDENT 3 DAYS LATER, WHILE TURNING INTO SHOPPING CENTER, AGAIN, FELT THE CAR LOSE POWER, RED TRIANGLE/WARNING. STALLED IN LOT- IT WAS A SUNDAY. TURNED THE CAR OFF- WHEN I TURNED IT BACK ON ENGINE WARNING LIGHT WAS ON .I CALLED THE FORD DEALERSHIP, AND SPOKE TO A SALES PERSON WHO TOLD ME IT WAS SAFE TO ATTEMPT TO DRIVE THE CAR- ABLE TO DRIVE IT HOME ( SLOWLY)- THEN TO DEALERS THE NEXT DAY- WARNING LIGHT STILL ON. DEALERSHIP UNABLE TO FIND THE ROOT CAUSE OF THE PROBLEM AND FORD GIVING LIMITED SUPPORT TO THE DEALERSHIP. CAR STILL IN THE SHOP X 1 WEEK- SERVICE ADVISOR STATES IT WOULD NOT BE SAFE FOR ME TO TAKE THE CAR UNTIL THEY FIND THE CAUSE BECAUSE IT COULD DO IT AGAIN AT ANY TIME. *TT CONSUMER STATED SHE WOULD LIKE COMPLAINT TO BE DELETED. THE FORD FIXED THE PROBLEM, IT WAS A WIRING SHORTAGE IN THE WIRING HARNESS.*JB

WE BEGAN TO HAVE DIFFICULTY STEERING OUR WELL-MAINTAINED FORD C-MAX JUST AFTER STARTING WHEN BACKING UP IN OUR DRIVEWAY AT AROUND 63,000 MILES. WE REPORTED IT TO FORD AND THEY SAID IT JUST WAS THAT THE ELECTRICAL SIGNAL TAKES AWHILE TO GET TO THE STEERING. BEFORE 70,000 MILES THE 'CHECK STEERING' LIGHT WENT ON. BEFORE WE COULD GET IT TO THE DEALER, THE POWER STEERING FAILED COMPLETELY. FORTUNATELY THIS HAPPENED WHILE WE WERE BACKING OUT OF OUR DRIVEWAY. WE HAVE READ THAT THIS PROBLEM HAPPENS FREQUENTLY AND THERE WAS A RECALL OF OTHER 2013 FORD MODELS FOR THIS SAME ISSUE. THE DEALER SAYS THE REPAIR WILL COST US APPROXIMATELY $3,500. WE BELIEVE THE FORD C-MAX SHOULD HAVE BEEN INCLUDED IN THE RECALL.

DRIVING ON HIGHWAY WHEN THE STEERING WHEEL ASSIST FAULT ALERT LIGHT SHOWED UP AND THE CAR START GETTING VERY HARD TO CONTROL. TOOK IT TO THE AUTO SHOP AND THEY FOUND CODE C102D. THEY RECOMMENDED REPLACE THE STEERING WHEEL RACK. $2325.

TRANSMISSION MAKING SLIGHT GRINDING NOISE, MORE NOTICEABLE AT LOW SPEED (20MPH).

TRANSMISSION FAILURE AND NO PARTS AVAILABLE. I HEARD WHAT I THOUGHT WAS ANOTHER WHEEL BEARING NOISE WHICH HAPPENED A MONTH AGO AND WAS REPAIRED. THIS TIME IT TURNED OUT TO BE TRANSMISSION IS BAD. STILL OWE 4100.00 TO FORD ON 6 YEAR LOAN. CAR PURCHASES 3/2014 NEW. THEY CAN'T FIX IT DUE TO NO PARTS AVAILABLE AS NOTED ON THIS REPAIR BILL. (QUOTED 8100.00 IF THEY COULD GET THE PARTS)

THE POWER STEERING WAS OCCASIONALLY FAILING BUT AFTER READING THE MANUAL I SAW THAT FORD SUGGEST DE POWERING THE CAR AND RESTARTING IT. AFTER WRENCHING MY BACK FROM DRIVING WITH THE POWER STEERING NOT WORKING I STARTED DOING THAT. THEN THE POWER STEERING SHUT DOWN COMPLETELY. WHEN I WENT IN THEY WANTED TO CHARGE ME OVER $2000 TO REPLACE THE STEERING RACK. AFTER DOING SOME RESEARCH I FOUND THAT FORD HAD RECALLED SIMILAR MODELS OF THAT YEAR RANGE FOR A SIMILAR ISSUE BUT HADN'T RECALLED THE CMAX. THE STEERING WAS NEARLY IMPOSSIBLE TO DRIVE WITHOUT THE POWER STEERING AND MY CAR WASN'T EVEN AT 100,000 MILES. I ALSO HAD BEEN TAKING THE CAR IN REGULARLY TO THE DEALERSHIP FOR CHECKS AND REPAIRS AND NO ONE INDICATED THIS MIGHT BE A CONCERN.

FORD CHARGER FOR C-MAX PHEV OVERHEATED AND CAUSED WALL OUTLET TO BURN

HAVE A WARNING CHECK ENGINE LIGHT, IT'S A STOP SAFETY MESSAGE. CAME ON AND ORANGE ENGINE LIGHT CAME ON WITH IT. SEEMS FORD HAS A WIRE PROBLEM AT THE BATTERY, I UNDERSTAND IT MIGHT BE CAUSED BY A WIRE BECOMING BARE FROM RUBBING. IS THIS A RECALL??????????

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE PARTS WERE NOT AVAILABLE. SERRAMONTE FORD (999 SERRAMONTE BLVD, COLMA, CA 94014, 855-638-2136) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TRANSMISSION FAILED AT 99K. FORD SENT A LETTER A FEW MONTHS BEFORE I PURCHASED CAR FROM OWNER. I WAS NEVER NOTIFIED OF PROBLEM FIX IS $8100.00 CAR ISN'T WORTH THAT. CAR WAS MAINTAINED PERFECTLY BY BOTH OWNERS.

POWER STEERING COMPUTER MODULE WENT OUT WHILE BACKING OUT OF PARKING SPOT. LUCKILY NO CARS WERE PARKED NEXT TO ME AND NOBODY WAS WALKING IN THE LOT AS I LOST CONTROL OF THE STEERING. THIS CAR HAS 40,000 MILES ON IT. THIS ALSO HAPPENED AFTER DRIVING LESS THAN 100 MILES AFTER HAVING THE TRANSMISSION AND FRONT AXLE REPLACED.

ELECTRIC CHARGER MELTED AND STARTED A SMALL FIRE AT THE HOUSE OUTLET. IT MUST HAVE TRIPPED THE CIRCUIT BREAKER LUCKILY SAVING OUR HOME. FORD REFUSED TO ACCEPT RESPONSIBILITY WHEN IT HAPPENED TELLING ME IT WAS MY WIRING. NOW THERE IS A RECALL?

WHEN YOU TURN OFF THE ENGINE, THE RADIO STAYS ON. WHEN THE ENGINE IS RUNNING, YOU CANNOT TURN DOWN VOLUME, USE NAVIGATION, ADJUST TEMPERATURE, USE CRUISE CONTROL. IT BEGAN WHEN I WAS TURNING THE CAR OFF AFTER A SHORT DRIVE. THIS IS THE SECOND TIME

TL* THE CONTACT OWNS A 2013 FORD C- MAX. WHILE DRIVING AND ACCELERATING, THE CONTACT HEARD AN ABNORMAL, HIGH PITCHED GRINDING NOISE COMING FROM THE VEHICLE. ALSO, "PLEASE PULL OVER SAFELY" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 111,211.

I WAS DRIVING ON THE FREEWAY AND ALL OF THE SUDDEN MY CAR LOST POWER AND A "STOP SAFETLY NOW" WARNING POPPED UP ON MY SPEEDOMETER. I MANAGED TO GET TO SIDE OF THE FREEWAY AND STOPPED THE CAR. I LOOKING ONLINE FOR A SOLUTION AND I READ THAT I CAN TURN ON AND OFF THE CAR A COUPLE TIMES AND THAT WILL FIX IT. I READ THERE WAS THE SAME ISSUE WITH THE FORD FOCUS ELECTRIC VEHICLES AND THERE WAS A RECALL TO REPLACE A DEFECTIVE PART. THE FORD C-MAX HAS THE SAME ISSUE BUT WAS NEVER ISSUED A RECALL. THIS IS A VERY DANGEROUS ISSUE SINCE IT HAS HAPPENED TWICE WHILE ON THE FREEWAY AND I HAVE A SUDDEN LOSS OF POWER AND ACCELERATION. FORD SHOULD ISSUE THE RECALL TO THE C-MAX AS FOR THE "STOP SAFETLY NOW" ISSUE ON THEIR ELECTRIC VEHICLES.

OUT OF NOWHERE, THE CAR POPS UP A MESSAGE TO SERVICE POWER STEERING. AFTER TURNING THE CAR OFF AND ON AGAIN, THE MESSAGE DISAPPEARS. I DROVE 1 DAY WITH THE STEERING AS NORMAL, AND THEN THE NEXT DAY THE ELECTRIC ASSISTED POWER STEERING STOPS AND IT IS EXTREMELY DIFFICULT TO STEER. IT'S ALMOST LIKE THE CAR DECIDES EACH TIME YOU START IT IF THERE IS A STEERING PROBLEM AND THEN GIVES OR DOESNT GIVE ELECTRIC POWER STEERING AT YOUR START OF TRIP. ITS FRUSTRATING THAT OTHER MODELS OF FORD WITH THIS SAME STEERING SYSTEM HAVE RECALLS, BUT THIS LOWER SALES QUANTITY C-MAX GETS IGNORED.

WHILE VEHICLE WAS STATIONARY, OR IN MOTION LOUD GRINDING OR THUDDING NOISE FROM ENGINE. WHRN PLACING VEHICLE IN NEUTRAL SLIGHTLY IMPROVES. WHEN TAKEN IN TO FORD DEALERSHIP, WAS INFORMED IT HOLDS 5 QTS TRANSMISSION FLUID AND ONLY CONTAINED 1 QT. VEHICLE AT 110,000 MILES. TOLD A REFURBISHED TRANSMISSION COSTS $4800 AND LABOR AND TAX BRINGS THE REPLACEMENT TO $6800.

I AM EXPERIENCING CHRONIC ISSUES WITH THE 12V LOW VOLTAGE BATTERY DRAINING AND LEAVING THE CAR DEAD. THE CAR PULLS LOAD FROM THE BATTERY WHEN THE VEHICLE IS OFF AND ALL ELECTRONICS ARE SUPPOSEDLY OFF. THIS APPEARS TO BE AN EXTREMELY COMMON ISSUE AMONG OWNERS OF 2013-2014 FORD C-MAX OWNERS. FORD HAS BEEN UNABLE TO ASSIST AS THEY SAY MY VEHICLE (BASED ON VIN) WAS NOT AN EFFECTED MODEL ON THEIR CSP-15B04 PROGRAM.

THE BATTERY UNLOADS. UNLESS BATTERY REPLACEMENT. I FEAR ABOUT SHORTAGE WHICH MAY LEAD TO FIRE.

THE BATTERY 12V IS UNEXPECTEDLY DISCHARGED VIA THE TCU MODULE (MODEM) GM5Z-14G229-BD. THE DRIVER CAN NOT START THE CAR. THE BATTERY WAS REPLACED ABOUT 8 MONTHS AGO THE MENTIONED PROBLEM REMAINED. THE DEALER DID NOT COMPLY WITH TSB 16-0157 AND DID NOT REPLACE THE DEFECTIVE PART. FORD DOES NOT SEE THE POSSIBILITY OF REPAIRING THE PROBLEM. MODULE NUMBER GM5Z-14G229-BD.I ALREADY HAD PROBLEMS TWICE. ONCE IN THE PARKING LOT IN FRONT OF THE HOUSE AND ONCE AT WORK.

ANYTIME I BREAK OR LET OFF THE GAS AND THERE IS A BUMP OR A STEEL PLATE IN THE ROAD MY CAR SLIDES. THIS HAS BEEN HAPPENING OR 3 YEARS NOW. WHEN IT RAINS AND ITA WET OUTSIDE ITS EVEN WORSE. I HAVE BRAND NEW TIRES ON AND IT STILL HAPPENS.

I KEEP HAVING MY BACK TIRES WEAR OUT & CAUSES ME TO HAVE A BLOW OUT, THANKFULLY SO FAR IT HASN'T CAUSED ANY ACCIDENTS. I HAVE HAD MY CAR LINED UP AND THEY SAID IT WASN'T OUT OF LINE BAD ENOUGH TO CAUSE THIS ISSUE. CAN YOU HELP ME FIND OUT WHAT IS CAUSING THIS ISSUE? IT IS GETTING VERY EXPENSIVE BUYING NEW TIRES. WHEN THE TIRES GO OUT IS DURING THE TIME I AM DRIVING IT. I'M INCLUDING THE LAST DATE THIS HAS HAPPENED BELOW, BUT IT HAS HAPPENED 2 TIMES IN THE PAST 6 MONTHS & A TOTAL OF 4 TIMES SINCE I HAVE HAD THE CAR.

BEFORE 50,000 MILES STEERING WENT FROM INTERMITTENTLY HAVING NO POWER TO CONTINUOUSLY HAVING NO POWER. USUALLY POWER STEERING IS ABSENT AT START-UP. VEHICLE DISPLAYS "SERVICE POWER STEERING" MESSAGE. OBD2/CAN THROWS A PSCM - POWER STEERING CONTROL MODULE U3000 CM CONTROL MODULE CODE. STEERING WOULD OCCASIONALLY NOT WORK UNDER WARRANTY - ASKED AT FORD IF THERE WERE STEERING RECALLS AND TOLD THERE WERE NONE. I DID NOT ESCALATE BECAUSE TURNING OFF THE CAR ONE OR MORE TIMES WOULD RESET. NOW THAT THE CAR IS OUTSIDE OF WARRANTY, NO ACTION I CAN TAKE, (SUCH AS RESTARTING THE CAR OR CLEARING THE ERROR CODE) WILL RESET THE STEERING. STEERING EFFORT IS MUCH HIGHER THAN ANY NON-POWER STEERING CAR OR OLD TRUCK I HAVE EVER DRIVEN. THE FAILED PSCM (POWER STEERING CONTROL MODULE) DOES NOT APPEAR TO EXIST AS A STAND-ALONE PART. FORD TELLS ME ~$700-$800 IF STEERING COLUMN, OR $2300 IF RACK AND PINION NEED REPLACED. HOURS SPENT SEARCHING FOR THE PART TO DO MY OWN REPAIRS HAS NOT GIVEN ME A SINGLE PART NUMBER THAT RELATES TO THE SPECIFIC PROBLEM. THIS ALL SEEMS TO BE PART OF FORDS TROUBLE PRONE AND HUGELY EXPENSIVE EPAS (ELECTRONIC POWER ASSISTED STEERING) SYSTEM. EPAS HAS HAD RECALLS IN MORE POPULAR FORD MODELS, SUCH AS RECALL 15S18 BEGINNING JULY 20, 2015. I SUSPECT LOW PRODUCTION QUANTITY CARS SUCH AS THE HYBRID C-MAX LIKELY HAVE A SIMILAR FAILURE RATE, BUT IT ISN'T NOTICEABLE DUE TO THE MUCH LOWER QUANTITY PRODUCED. FORD REFUSES TO ACKNOWLEDGE THE SAME FLAWED SYSTEM ON MULTIPLE MODELS DESER

WHEN WE ARRIVED HOME FROM A SHORT DRIVE, THE DRIVER SIDE, REAR PASSENGER DOOR WOULD ONLY OPEN 4 OR 5 INCHES. AFTER PASSENGER EXITED (ANOTHER DOOR) WE TRIED AGAIN. SITTING IN THE PASSENGER SEAT WHEN ATTEMPTING TO OPEN IT, THIS TIME IT OPENED ONLY AN INCH. IT APPEARS THE INSIDE PANEL IS LOOSE AND IS PREVENTING HINGE FROM OPERATING.

THE RADIO WILL NOT LET ME CHANGE STATION, VOLUME, SYNC MY PHONE FOR HANDSFREE. WHEN I OPEN THE DOOR THE RADIO NORMAL SHUTS OFF. HOWEVER IT IS JUST STAYING ON

TL* THE CONTACT OWNS A 2013 FORD C-MAX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE MADE A LOUD GRINDING NOISE FROM THE TRANSMISSION. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (MITCHELL SELIG FORD, 801 BLOOMFIELD AVE, WINDSOR, CT 06095) AND THE NOISE WAS UNABLE TO BE DUPLICATED. THE DEALER DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 111,000.

GRINDING NOISE COMING FROM THE TRANSMISSION, TOOK CAR TO TWO DEALERSHIPS, BOTH SAID THE TRANSMISSION WAS FAILING - MARCH OF 2018. CAR HAS 135,000 MILES ON IT. FORD HAD ISSUED TSB 15-0174, WHICH DEALT WITH TRANSMISSIONS FAILING. AFFECTED CARS ARE C-MAX HYBRIDS BUILT BETWEEN AUG 8, 2012 AND JUN 17, 2014. LETTERS WERE TO BE SENT OUT THE WEEK OF NOV 16, 2015. WE PURCHASED THE CAR MID APRIL OF 2015 AND ARE COMPLAINING BECAUSE FORD DID NOT SEND US A LETTER ALTHOUGH THEY KNEW WE HAD BOUGHT THIS CAR?

UNINTENDED ACCELERATION WHILE PARKING THE CAR IN OUR GARAGE, THE CAR SUDDENLY ACCELERATED, JUMPED A 7 INCH STEP AND CRASHED INTO THE WALL. WHEN PUT IN REVERSE, THE CAR ACCELERATED BACKWARD WITH THE BRAKES APPLIED HARD. IT TOOK ABOUT 20 FEET TO STOP THE CAR.

I HAVE A FORD C-MAX 2013, THE TRANSMISSION STARTED GRINDING AT JUST OVER 100K MILES. THE DEALER TOLD ME THIS WAS KNOWN ISSUE, BUT BEING OVER 100K MILES FORD WOULD NOT HELP. I OPENED A CASE WITH FORD AFTER FINDING OUT THAT UP TO 75% OF ALL C-CMAX HAVE THIS TRANSMISSION ISSUE. (SEE PDF EVIDENCE). ALSO FOUND THE FOLLOWING: HTTPS://WWW.CARS.COM/ARTICLES/2013-2014-FORD-FUSION-HYBRID-C-MAX-HYBRID-TRANSMISSION-ISSUE-1420684957170/ WHILE I UNDERSTAND BEING OUT OF WARRANTY, ITS UNFORTUNATE THAT THERE HAS NOT BEEN A RECALL OR NOTICE TO OWNERS. TRANSMISSION ON C-MAX ARE NOT CHEAP. I WOULD EVEN BE WILLING TO MEET FORD HALF WAY ON A REPAIR. THIS TRANSMISSION ISSUE HAS MADE ME SERIOUSLY QUESTION FORDS COMMITMENT TO ITS CUSTOMERS AND THE QUALITY OF ITS PRODUCT.

THE 12-VOLT BATTERY WILL DIE WITHOUT WARNING OR REASON. NO LIGHTS LEFT ON, OR ANYTHING THAT MAY DRAIN THE BATTERY. THIS LEAVES YOU WITHOUT ACCESS TO YOUR CAR AS THERE ARE NO KEYS. PARKED THE CAR AT NIGHT, AND WOKE UP THE NEXT DAY TO A COMPLETELY DEAD CAR. AFTER GETTING A JUMP START, THE CAR WILL BE FINE FOR A MONTH OR TWO; BUT THEN HAVE THE SAME PROBLEM AGAIN. HAS HAPPENED AT LEAST 4 TIMES IN THE YEAR I HAVE OWNED THE CAR.

ON 12/20/2017 AT ABOUT 8:30 PM ON ROUTE 139 (HIGHWAY) EAST BOUND, AFTER STOPPING FOR A RED LIGHT, I TRIED TO ACCELERATE BUT THE VEHICLE PROPULSION SHUT OFF. NO WARNING LIGHTS OR ENGINE LIGHT CAME ON. I HAD TO PLACE GEAR IN PARK, AND RESTART VEHICLE. THIS HAPPENED AGAIN ON 12TH STREET IN JERSEY CITY, NJ BEFORE I WAS ABLE TO PARK LESS THAN A MILE AWAY. IN THE MORNING I WAS ATTEMPTING TO BRING IT TO WAYNE FORD AT 444 ROUTE 46, WAYNE , NJ 07470, WHEN THE VEHICLE SHUT OFF IN THE MIDDLE OF A INTERSECTION. ON ROUTE 1(HIGHWAY) IN JERSEY CITY, NJ. AGAIN I HAD TO PLACE VEHICLE IN PARK AND RESTART VEHICLE. THIS OCCURRED MULTIPLY TIMES BEFORE I FINALLY ARRIVED AT THE DEALERSHIP, FORTUNATELY THE VEHICLE ONLY STOPPED AGAIN ON LOCAL ROADS ANS NOT ON THE HIGHWAY OF ROUTE 46 OR ROUTE 3 WHICH I HAD TO USE TO GET TO THIS LOCATION.. I EXPLAINED TO THE REPAIR PERSON MY VEHICLE SHUT DOWN WHILE IN MOTION AS I PRESSED ON THE ACCELERATOR, ONCE WHILE TURNING, ALWAYS WHEN IN MOTION. ALSO ASKED THAT ALL RECALL ITEMS OF THIS VEHICLE BE CORRECTED AT THIS TIME TOO. AS OF THIS DATE 1/01/2018 WAYNE FORD HAS YET TO TELL ME WHAT THE PROBLEM IS OR WHEN MY VEHICLE WILL BE REPAIRED.

TRANSMISSION WENT OUT 2200 MILES AWAY FROM HOME TWICE ABOUT ONE YEAR APART. BOTH TIMES THE TRANSMISSION BEGAN TO MAKE TERRIBLE NOISE BOTH IDLING AND ON THE ROAD. THE TWO DEALERS, ONE IN NASHUA, NEW HAMPSHIRE AND TNE OTHER IN GREENVILLE, SOUTH CAROLINA, CHECKED THE TRANSMISSION OIL FOR METAL PARTICLES WHICH WERE FOUND IN ABUNDANCE BOTH TIMES. I LOOKED AT THE OPENED TRANSMISSION WHERE I OBSERVED THE VERY LARGE ROLLER BEARINGS AND RACE FULL OF PITS AND GULLS OBVIOUSLY FROM POOR QUALITY METAL PARTS SINCE THE TRANSMISSION IS SEALED.

TRANSMISSION WENT OUT 2200 MILES AWAY FROM HOME TWICE ABOUT ONE YEAR APART. BOTH TIMES THE TRANSMISSION BEGAN TO MAKE TERRIBLE NOISE BOTH IDLING AND ON THE ROAD. THE TWO DEALERS, ONE IN NASHUA, NEW HAMPSHIRE AND TNE OTHER IN GREENVILLE, SOUTH CAROLINA, CHECKED THE TRANSMISSION OIL FOR METAL PARTICLES WHICH WERE FOUND IN ABUNDANCE BOTH TIMES. I LOOKED AT THE OPENED TRANSMISSION WHERE I OBSERVED THE VERY LARGE ROLLER BEARINGS AND RACE FULL OF PITS AND GULLS OBVIOUSLY FROM POOR QUALITY METAL PARTS SINCE THE TRANSMISSION IS SEALED.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. WHILE DRIVING 10 MPH, THE TRANSMISSION MADE AN ABNORMAL GRINDING NOISE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: CAS-13704524-H7N0D5. NO FURTHER ASSISTANCE WAS OFFERED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 80,000.

WHEN I STARTED MY CAR TO RETURN HOME FROM WORK, THE "STEERING WARNING" LIGHT CAME ON. I PUT THE CAR IN REVERSE AND WHEN I TRIED TO BACK OUT, I REALIZED THAT MY WHEEL WAS NEXT TO IMPOSSIBLE TO TURN. I TURNED THE CAR OFF AND RESTARTED IT WITH THE SAME RESPONSE. I CALLED FOR A TOW TO A DEALERSHIP AND AFTER THEY HAD THE CAR OVERNIGHT AND INTO THE NEXT AFTERNOON, WAS TOLD IT WOULD COST $1,400 TO REPLACE THE STEERING PUMP AND TO BALANCE AND REALIGN MY TIRES. THE REPAIR IS NOT UNDER WARRANTY AS IT IS 4 YEARS OLD AND HAS JUST OVER 52,000 MILES. THERE WAS NO INDICATION MY STEERING WAS ABOUT TO GO. MY CAR IS REGULARLY SERVICED AND MADE NO NOISES OR HAD ANY TROUBLES PRIOR TO THIS INSTANT FAILURE.

UNABLE TO DRIVE CARE DUE TO SUDDEN LOSS OF POWER STEERING (HAPPENED WHEN PARKED FOR JUST A FEW MINUTES -- WENT IN BUILDING TO PICK UP SON FROM DAYCARE, CAME OUT AND NO POWER STEERING WHEN I RESTARTED CAR). THIS HAS APPARENTLY BEEN A PROBLEM ON OTHER FORD MODELS OF THE SAME YEAR AND THERE ARE RECALLS FOR THOSE, BUT NOT FOR THE C-MAX. UNSURE IF THIS COULD HAPPEN WHILE DRIVING, BUT IT COULD BE CATASTROPHIC IF IT DID. CAR HAS 52000 MILES AND HAS BEEN DEALER MAINTAINED.

CMAX MELTING PLUG THE 120 VOLT, 12 AMP CHARGE CORD THAT CAME WITH MY CAR IS OVERHEATING CREATING A FIRE HAZARD. THE END OF THE CORD THAT PLUGS INTO THE WALL HAS MELTED AND LEFT BURN MARKS ON THREE DIFFERENT ELECTRICAL OUTLETS IN MY GARAGE WHERE I PLUG THE CAR IN TO CHARGE. I PUT IN A DEDICATED 20 AMP LINE AND PLUG DUE TO THIS PROBLEM IN AUGUST. THE PLUG STILL BURNED AND MELTED. I HAVE PHOTOS OF THE OUTLET AND PLUG. I MADE FORD AWARE OF THE PROBLEM AND ADVISED VIA. FORD EV HELP LINE CASE # CAS-13607255. I AM TAKING THE CAR AND CHARGER INTO FORD ON MONDAY COMING 11/27/17. THIS PROBLEM WITH THE CORD HAS BEEN GOING ON SINCE 2013. I THOUGHT IT WAS MY PLUG. IT IS NOT.

43,500 MILES THE POWER STEERING HAS FAILED; IT BEGAN A FEW THOUSAND MILES AGO, WHERE IT WOULD INTERMITTENTLY NOT WORK AFTER STARTING THE CAR, BUT THEN WITHIN A FEW MINUTES IT WOULD BEGIN WORKING. NOW IT HAPPENS MORE FREQUENTLY FOR LONGER. DEALER SERVICE HAS REVIEWED AND HAS DETERMINED THE (EST.) $2000 PARTS NEED REPLACING.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT HEARD AN ABNORMAL GRINDING NOISE IN THE GEARS OF THE VEHICLE. THE CONTACT INFORMED SONORA FORD (13254 MONO WAY, SONORA, CA 95370; 209-532-5593), BUT THE CAUSE OF THE FAILURE COULD NOT BE IDENTIFIED. THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SHOULDER OF THE BRIDGE. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT FAILED TO START. THE VEHICLE WAS TOWED TO VERACOM FORD (790 SAN MATEO DRIVE, SAN MATEO, CA 94401; 650-340-7199) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 13370483. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

I HAVE HAD A CONTINUAL PROBLEM WITH MY CAR BATTERY GOING DEAD. IT HAPPENS RANDOMLY EVERY 4 OR 5 MONTHS. I USE MY CAR EVERY DAY, THE BATTERY DRAINS OVERNIGHT. THE BATTERY TESTS FINE AT THE FORD DEALER. THIS LAST TIME THE BATTERY DIED, WE TRICKLE CHARGED IT AND AFTER GAINING BACK POWER NOTICED WE LOST ALL POWER FUNCTIONS TO ALL DOORS ON OUR VEHICLE. AFTER A WEEK OF DIAGNOSIS AT THE FORD DEALER IT WAS DETERMINED THAT TWO OF THE DOOR MODULES WENT OUT AT THE SAME TIME. FORD ORDERED NEW MODULES AND ONE CAME TO THEM DEFECTIVE. I HAVE TO GO IN YET AGAIN NEXT WEEK TO HAVE THEM CHANGE OUT THAT MODULE FOR LACK OF THE AUTO UP FEATURE. I THINK FORD HAS A PROBLEM WITH THESE MODULES, I THINK THEY ARE CAUSING THE BATTERY TO DRAIN OVERNIGHT, AND LEADING TO EXPENSIVE DIAGNOSTIC/REPAIRS BILLS AT THE VEHICLE OWNERS EXPENSE. THIS ISSUE IS NOT CAUSED BY A VEHICLE OWNER, THIS IS FAULTY PARTS FROM FORD. I AM NOT CONFIDENT THAT THE NEW OEM PARTS WILL LAST LONG, THIS PROBLEM NEEDS TO BE CORRECTED. MY 2013 FORD CMAX ONLY HAS 48K MILES AND IS TAKEN CARE OF AND MAINTAINED REGULARLY.

WHILE DRIVING, THE CAR WILL SUDDENLY STOP RUNNING. AN WARNING LIGHT COMES ON SAYING"STOP SAFELY NOW". BRAKES AND STEERING ARE NOT AFFECTED SO I CAN PULL OVER TO THE SIDE. ONCE THE CAR IS TURNED OFF AND THEN RESTARTED IT WILL RUN NORMALLY.

MY 2013 FORD C-MAX ENERGI PRODUCES A "STOP SAFELY NOW" WARNING MESSAGE AND QUICKLY LOSES ALL POWER. IT HAS HAPPENED 4 TIMES IN THE LAST 3 DAYS. WHEN IT HAPPENS, YOU HAVE TO PULL TO THE SIDE OF THE ROAD, TURN OFF THE ENGINE, OPEN AND CLOSE THE DOOR AND WAIT A FEW MORE MINUTES BEFORE IT CAN BE STARTED AGAIN. A WARNING LIGHT IS LEFT ON FOR ~25 MILES. IT ALWAYS HAPPENS WHEN DRIVING AT FREEWAY SPEEDS ON ALL ELECTRIC. I HAVE NEVER SEEN THIS FAILURE ONCE THE MAIN BATTERY IS DISCHARGED AND THE ENGINE IS RUNNING ON GAS.

OEM ELECTRIC CHARGER (A SEPARATE MECHANISM NOT A PART OF THE VEHICLE) CAUGHT FIRE UPON PLUGGING IT INTO A SOCKET (SAME CHARGER, SAME SOCKET HAS BEEN USED FOR OVER 3 YEARS)

TODAY, I WAS PARKED ON THE SIDE OF THE ROAD IN A RESIDENTIAL AREA WITH THE ENGINE TURNED OFF. I CHECKED MY PHONE, ANSWERED A TEXT, AND THEN STARTED THE CAR. AS SOON AS I STARTED THE CAR, THE CAR ROLLED BACKWARD - EVEN WHEN I HAD MY FOOT COMPLETELY PRESSED VERY HARD ON THE BRAKE PEDAL (I PANICKED BECAUSE HAVING MY FOOT ON THE BRAKE DID NOT PREVENT ME FROM ROLLING BACKWARD). THE CAR DID NOT STOP ROLLING BACKWARD UNTIL I HIT THE CEMENT BARRIER ON THE CURB, BECAUSE IT PREVENTED ME FROM CONTINUING TO ROLL BACKWARD. I WAS THEN ABLE TO PUT THE CAR IN DRIVE AND THEN I DROVE OFF. THIS IS THE FIRST TIME THAT IT HAS HAPPENED. THE STREET I WAS ON WAS SLIGHTLY AT AN INCLINE - IT WAS NOT A STEEP HILL BUT THERE WAS A SLIGHT INCLINE.

TL* THE CONTACT OWNED A 2013 FORD C-MAX. WHILE DRIVING 60 MPH, THE SERVICE ADVANCE TRACK INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME INOPERABLE. THE VEHICLE CRASHED INTO A DIVIDER. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CONTACT SUSTAINED INJURIES TO THE LEFT KNEE AND LOWER BACK, AND BURNS TO THE FOREARM. THE PASSENGER SUSTAINED A SPRAINED LEFT ANKLE AND WRIST, AND BURNS TO THE RIGHT SIDE OF THE BODY. MEDICAL ATTENTION WAS REQUIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.