2013 Ford C-Max complaints

We have a recall notice relating to the door latch that may come open while driving and the Ford dealer in Longmont, CO says they don't have parts to replace the defective door latch part. We have been waiting for several months now and the Ford dealer doesn't have the parts. We don't feel safe driving the car until this recall can be fixed.

The car was parked and turned off, I came out to the car and found the electrical charging cord had caught on fire at the base of the handle that inserts into the car. The area melted/disintegrated. It was covered in soot. The charger had been plugged into the car for about 1 hour. Fortunately my car or home did not catch on fire. This charger was a replacement from the recall in 2018.

THE RADIO WOULD NOT SHUT OFF OR CHANGE STATIONS AND THE VOLUME CONTROL DIDN'T WORK. THE DASH SCREEN SAID THE RADIO WAS OFF. COULD NOT CHANGE AUDIO INPUTS FROM FM STATION IT WAS TUNED TO. THE RADIO STAYED ON WHEN THE CAR WAS SHUT OFF EVEN WHEN THE DOORS WERE OPENED. I GOOGLED THE PROBLEM AND FOUND IT IS A KNOWN ISSUE THAT CAN DRAIN THE BATTERY COMPLETELY. THE SUGGESTED FIX WAS TO PULL THE RADIO CIRCUIT FUSE FROM THE MAIN FUSE PANEL UNDER THE DASH, (#79), WHICH I DID. THAT RESET THE AUDIO SYSTEM AND HAS RESOLVED THE PROBLEM FOR NOW AT LEAST. THE LAST TIME I HAD WEIRD AUDIO PROBLEMS WAS WHEN THE 12V BATTERY STARTED TO NEED REPLACING. I THOUGHT IT WAS DUE TO IT BEING 4.5 YRS OLD BUT NOW AM WONDERING IF IT WAS HASTENED BY BATTERY DRAIN FROM AUDIO SYSTEM WHEN VEHICLE WAS PARKED. THIS PROBLEM COULD STRAND DRIVERS AND LEAVE THE VEHICLE INOPERABLE DUE TO DEAD 12V BATTERY (WHICH IS IN A VERY HARD TO REACH COMPARTMENT IN THE BACK HATCH). I'VE ALSO NOTICED THAT THE BACK HATCH UNLATCHING SWITCH DOESN'T ALWAYS WORK AT THIS TIME, WHICH MAY OR MAY NOT BE RELATED (SAME ISSUES HAPPENED LAST TIME THE 12V BATTERY DIED 4 YRS AGO). COULD THIS BE RELATED TO SOME OTHER ELECTRICAL SHORT IN THE LOCKING SYSTEM WIRING PERHAPS? FORD NEEDS TO SOLVE THIS AND ISSUE A RECALL TO REMEDY SINCE THE PROBLEM SOUNDS PRETTY COMMON.

GAS LINE LEAK UNDER CAR LEADING FROM TANK TO ENGINE. REQUIRES REMOVAL OF EXHAUST SYSTEM AND TANK TO REPLACE NEW LINE. COULD HAVE CAUSED FIRE W/ FUEL LEAKING ON TO EXHAUST SYSTEM (HAVE HAD TWO PREVIOUS FIRES IN DIFFERENT VEHICLES CAUSED BY FUEL LEAKING ONTO HOT EXHAUST SYSTEM). NO APPARENT PHYSICAL CAUSE FOR LEAK - DOES NOT SEEM TO BE COMPONENT ONE WOULD EXPECT TO LEAK OR NEED REPAIR REGARDLESS OF AGE OR MILEAGE. POTENTIAL TO CAUSE SERIOUS PERSONAL AND PHYSICAL DAMAGE IF I HAD NOT SMELLED AND NOTICED LEAK. SEEMS TO ME THAT MANUFACTURER OR SUPPLIER OF APPARENT DEFECTIVE LINE WOULD BE RESPONSIBLE FOR REPLACEMENT REPAIR. LEAK COULD RESULT IN UNANTICIPATED CATASTROPHIC EVENT. VEHICLE HAD BEEN RECENTLY DRIVEN AND PARKED WHEN GAS SMELL WAS NOTCED AND MOVED ENOUGH TO SEE FUEL PUDDLE ON DRIVEWAY.

TURNED THE CAR ON IN A PARKING LOT AND SAW THE CHECK ENGINE LIGHT WAS ON. HAD TOTALLY LOST POWER STEERING AND ACCELERATION, AND BRAKING WAS EXTREMELY DIFFICULT. ROLLED DOWN THE PARKING LOT AND WAS ABLE TO STOP THE CAR WITH THE PARKING BRAKE AND TURN IT OFF. TURNED IT BACK ON AND THE POWER STEERING AND BRAKES AND ACCELERATOR WERE BACK. DROVE THE CAR HOME AND TRIED TURNING IT ON AND OFF A FEW MORE TIMES. POWER STEERING SEEMS TO BE COMPLETELY GONE. CHECK ENGINE LIGHT IS ON.

POWER STEERING FAILS WITHOUT WARNING MAKING IT MORE DIFFICULT TO STEER THAN MANUAL STEERING. TURNING CAR OFF RESETS ELECTRONIC CONTROL MODULE BUT THAT IS NO GUARANTEE THAT THE POWER STEERING WON'T FAIL AGAIN WHILE ON THE HIGHWAY.

FAILED TRANSMISSION BEARING AS DESCRIBED BY TSB 14B07. DIAGNOSED BY FORD, DOCUMENT ATTACHED CONFIRMING THE FAILURE.

I BOUGHT THIS 2013 FORD C-MAX ENERGI USED IN 2017, RIGHT OFF THE BAT AFTER CHECKING OUT VEHICLE, THE TOYOTA DEALERSHIP HAD TO JUMPSTART THE CAR. NOW, THE CURRENT ISSUE IS THAT THIS VEHICLE HAS TO BE JUMP-STARTED EVERY TIME I TRY TO START THE CAR. THIS HAS BEEN OCCURING SINCE NOVEMBER 2020. THESE ISSUES HAD OCCURED SPORADICALLY, EVEN AFTER REPLACING THE BATTERY IN 2018 WITH OTHER BRAND BATTERY, THOUGH NOT AS FREQUENTLY, AND EVERY DAY AS IT DOES NOW. SOMETIMES THE VEHICLE WOULD NOT START AFTER SIRIUS SOFTWARE UPDATE GOT STUCK AT 0%, THIS OCCURED A FEW TIMES IN 2018. IN LATE 2018 I BOUGHT A PORTABLE JUMP STARTER BECAUSE THIS VEHICLE BECAME UNTRUSTWORTHY TO START. THOUGH, IF I HAD KNOWN ABOUT SERVICE BULLETINS AND NOT JUST RECALLS I WOULD HAVE TAKEN THE CAR IN TO HAVE IT REPAIRED EARLIER WHEN ISSUES PRESENTED THEMSELVES. SO I FINALLY TOOK IN MY C-MAX IN TO A LOCAL HYBRID REPAIR SHOP, BUT THE TECHNICIANS WERE NOT ABLE TO REPLACE THE SPECIFIC PART, THEY REFERRED ME TO THE DEALERSHIP TO REPLACE IT. THEY PRINTED OUT MATERIALS THAT STATED THERE HAD BEEN A FEW TECHNICAL SERVICE BULLETINS FOR DISCHARGED BATTERIES. I UNFORTUNATELY MISSED THE REPAIR WINDOW BY 6 MONTHS AND WILL INCUR THE COSTS. MY CAR AS OF 1/13/2021 HAS BEEN IN THE SHOP FOR TWO WEEKS NOW AT DEALERSHIP WAITING FOR PARTS. THE MANUFACTURER DEFECT WILL COST ME AROUND $1,100. IT SEEMS THERE HAS BEEN MANY BATTERY DISCHARGE BULLETINS FOR THIS MODEL THROUGHOUT THE YEARS FOR THIS YEAR, MAKE AND MODEL. THE FORD DEALERSHIP AT MANAHA

CAR WILL STALL AND BRAKES AND STEERING LOCK UP. THIS HAS OCCURRED IN WHEN PULLING INTO TRAFFIC. IT ALWAYS OCCURS WHEN ON A HILL. VERY DANGEROUS BUT FORD DENIES ANY PROBLEMS. IT HAS OCCURRED SINCE 2014. LAST TIME WAS AS BELOW

THE TAIL LIGHTS HAVE TO BE MANUALLY TURNED ON WHEN LOW BEAM HEADLIGHTS ARE ON. THE LOW BEAM HEADLIGHTS ARE ON AUTOMATICALLY AT ALL TIMES. WHAT THIS MEANS IS IF I PARK THE CAR DURING DAYLIGHT HOURS AND COME BACK WHEN DARK I OFTEN DRIVE WITHOUT TAILLIGHTS. PEOPLE HAVE YELLED AT ME AND HONKED AT ME TO TURN ON MY TAILLIGHTS WHEN DARK BECUASE THERE ARE NONE! THIS OCCURS BECAUSE I GET IN THE CAR AND START THE ENGINE AND THE LOW BEAM FRONT LIGHTS COME ON AUTOMATICALLY. THE TAIL LIGHTS HAVE TO BE TURNED ON. BUT, AS THE CMAX DOES NOT ACT TO THE STANDARD METHOD OF HEADLIGHTS MUST BE TURNED ON TO SEE IN DARK, THE TAILLIGHTS ARE FORGOTTEN. I AM NOT THE ONLY DRIVER OR MAKE OF CAR WITH THIS PROBLEM. WE HAVE TRAINED OURSELVES TO TURN ON TAILLIGHTS IN MY FAMILY BUT STILL OCCURS OCCASIONALLY.

TRANSMISSION BEARING FAILURE, AS SPECIFIED BY RECALL TSB 14B07. LEFT STRANDED.

I HAVE RECEIVED 3 SAFETY RECALL NOTICES REGARDING THE DOOR LATCHES, ONE IN JANUARY 2017 (RECALL NOTICE 16S30), ONE IN AUGUST 2020 (NOTICE 20S30), AND NOW AGAIN IN DECEMBER 2020 (NOTICE 20S30). I HAVE RESPONDED TWICE AND SUPPOSEDLY THE LATCHES WERE FIXED OR REPLACED BY THE DEALER. NOW THAT I HAVE RECEIVED THE THIRD NOTICE OF REQUIRED DEALER INSPECTION, I AM VERY WORRIED THAT THE PREVIOUS REPAIR HAD NOT BEEN DONE , OR HAD BEEN DONE INCORRECTLY. FORD WILL NOT RESPOND, OTHER THAN STATING I MUST BRING THE CAR TO THE DEALER. THIS IS VERY CONCERNING FROM A SAFETY POINT OF VIEW AND IS TIME CONSUMING AND EXPENSIVE WHEN MISSING TIME FROM WORK. THEY PROVIDE A WEBSITE TO CHECK THE LATCH NUMBERS ON EACH DOOR, HOWEVER, AFTER ENTERING THE NUMBERS, THE WEBSITE STATES THAT THE VEHICLE MUST BE INSPECTED BY THE DEALER. THE REPRESENTATIVE ON THE PHONE SAID TO REFER TO THE WEBSITE.

I WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED. WARNING LIGHT CAME ON THAT SAYS, STOP SAFELY NOW. THE CAR COMPLETELY LOST POWER ON THE HIGHWAY. I WAS LUCKY BECAUSE THAT PUT ME IN A DANGEROUS SITUATION. FINALLY GOT IT TOWED TO THE DEALERSHIP AND MODULE-ENGINE CONTROL. PCM GET TOO HOT AND THE IGNITION SWITCH. THE CAR HAS BEEN IN AT THE DEALERSHIP SINCE 10.14.20 AND HAS NOT BEEN FIXED AND THERE STILL IS NOT ETA. PART IS ON BACKORDER. THIS CAR HAS BEEN TAG A LEMON AND IT SHOULD NOT BE ABLE TO BE SOLD. I DIDN'T KNOW THIS PRIOR TO PURCHASING THE VEHICLE.

TOTAL POWER STEERING LOSS. ISSUE HAPPENED TWICE SINCE OWNING THE CAR . ONCE AT 30,000 MILES AND THE SECOND AT 80,000 MILES.FORD DEALER SAID IT NEEDED A ELECTRIC POWER STEERING RACK & PINION.

ELECTRIC STEERING RACK FAILED CAUSING NO POWER STEERING. SYMPTOMS STARTED WITH INTERMITTENT LOCKING. LUCKILY THE VEHICLE WAS AT THE DEALERSHIP TO REPLACE FAULTY HIGH ENERGY BATTERY PACK STILL UNDER WARRANTY. REPROGRAMMING DID NOT CORRECT THE ISSUE. IT APPEARS FORD HAD A RECALL FOR HIGHER PRODUCTION MODELS USING THE SAME RACK BUT NOT FOR C-MAX WHICH HAD LOW PRODUCTION. MAJOR SAFETY HAZARD TO LOSE STEERING CAPABILITY.

AS WITH MANY COMPLAINTS LISTED IN FORUMS OUTSIDE OF THE NHTSA MY 2013 C MAX IS EXPERIENCING THE SAME STEERING ISSUES THAT HAVE BEEN RESOLVED IN OTHER FORD MODELS UNDER RECALL 15S18. THE ELECTRIC STEERING RACK NEEDS TO BE REPLACED AT AN APPROXIMATE COST OF $2,000. ISSUES ARE SCRAPING AND MINOR SEIZING STEERING INTERMITTENTLY WHEN TURNING AND PROGRESSIVELY WORSENING. CURRENTLY NOTING NOISE WHEN LEAVING TURNING THE STEERING WHEEL. NO ISSUES DRIVING STRAIGHT, AT THIS TIME. MANY STATE THEIR STEERING SEIZES COMPLETELY AND CLEARLY I DO NOT WISH THIS TO HAPPEN, PARTICULARLY WITH KIDS IN THE CAR. I HAVE NO ON BOARD SCREEN ERRORS ILLUMINATING AT THIS POINT AND HAVE VALID FEAR OF DRIVING THE VEHICLE. THIS CAR AND OTHERS SHOULD BE COVERED UNDER THE 15S18 RECALL AND WHY OTHERS ARE COMPLAINING OUTSIDE OF NHTSA I DON'T KNOW BUT THIS AFFECTS MANY MORE CARS THAN LISTED IN THE ORIGINAL RECALL. I AM REQUESTING THIS VEHICLE BE INCLUDED IN RECALL 15S18 BEFORE DEATH OCCURS. THIS ISSUE BEGAN IN WINTER AND HAS PROGRESSED. 40,000 MILES ON CAR.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE A WINING TYPE NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT AND THE CHECK ENGINE WARNING LIGHT WOULD REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.

WHEN I TURNED OFF MY CAR. MY RADIO WOULD NOT SHUT OFF NO MATTER WHAT I DID. THIS IN TURN DRAINED MY BATTERY.

CAR WAS MAKING "WHOO-WHOO" LOW PITCHED NOISE FROM REAR THAT INCREASED IN FREQUENCY AS SPEED OF CAR INCREASED. WHEEL BEARING RIGHT REAR WHEEL NEED TO BE REPLACED AT 101K MILES AND LEAKING SHOCK FOR SAME WHEEL -

MY DOOR LATCHES BROKE FOR SECOND TIME, IN TWO YEAR. FORD SAY IT IS MY PROBLEM, BECAUSE REPAIRS WERE DONE.

BACKED OUT OF DRIVEWAY TO DRIVE TO A SPOT ON THE CUL DE SAC. STARTED TO PULL UP TO THE CURB AND COULD NOT TURN THE WHEEL. SAW A LIGHT THAT SAID SERVICE POWER STEERING SOON. NO WARNING UNTIL POWER STEERING STOPPED COMPLETELY. GOT STOPPED JUST A COUPLE OF FEET FROM THE LIGHT POST. FORD CHARGED $2200.00 TO FIX. CAR HAS JUST OVER 50,000 MILES.

THE VEHICLE STARTED MAKING A RHYTHMIC NOISE THAT ACCELERATED WITH AND INCREASE IN SPEED. THERE WAS ALSO A NOTICEABLE VIBRATION IN THE STEERING ABOVE 45 MPH. AN INDEPENDENT MECHANIC REPLACED A BEARING THAT DID NOT FIX THE ISSUE. I WAS THEN INFORMED THE TRANSMISSION NEED REPLACED. THE VEHICLE IS NOT SAFE TO DRIVE. THERE ARE DOZENS OF CASES OF TRANSMISSION FAILURES ON 2013 C-MAX VEHICLES. FORD NEEDS TO FIX THESE TRANSMISSIONS WITH KNOWN ISSUES.

THE OUTSIDE DRIVERS SIDE TAIL LIGHT ASSEMBLY IS GETTING SO HOT THE PLASTIC IS MELTING. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX THE CONTACT STATED THAT AFTER HER HUSBAND DROVE THE VEHICLE FOR AN HOUR, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS THEN INFORMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO CROWN FORD (247 SUNRISE HWY, LYNBROOK, NY 11563, (516) 825-8300) TO BE DIAGNOSED. THE MECHANIC CONFIRMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 17,000. *BF CONSUMER STATED RECALL WAS EXPIRED.*JB

THE DRIVER'S REAR DOOR LOCK DOES NOT CLOSE THE DOOR. THE CAR WAS RETURNED TO THE SERVICE ON A PREVIOUS CALL RELATED TO LOCKS. THE WORK WAS REPORTEDLY DONE. AFTER OBSERVING THE WEAR OF THE LOCK ELEMENTS, IT LOOKS LIKE THEY ARE ORIGINAL LOCKS. MAYBE THE DEALER CHARGED THE CAR MANUFACTURER FOR THE REPAIR AND NEVER REPLACED THE LOCKS WITH THE CORRECT ONES. I AM AFRAID TO USE THE CAR WHEN THE BACK DOOR DOES NOT CLOSE. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THERE WAS TRANSMISSION FLUID LEAKING UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO TITUS WILL FORD (3606 S. SPRAGUE AVE, TACOMA, WA 98409, (253) 475-4151) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO MANUFACTURER COMMUNICATIONS: TSB-14-0085 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. *BF *TR

MY VEHICLE IS HAVING A TRANSMISSION ISSUE AND IS A KNOWN RECALL THAT THE DEALERSHIP IS SAYING IS NOT A RECALL ISSUE. *TR

WHILE DRIVING, THE CAR STALLED AND DISPLAYED A MESSAGE THAT SAID TO SLOW DOWN AND PULL OVER SAFELY. THE DRIVER WAS NOT ABLE TO ACCELERATE. THERE WERE NO OTHER WARNING SIGNS PRIOR. THIS WAS PARTICULARLY DANGEROUS BECAUSE IT OCCURRED WHILE DRIVING ON A HIGHWAY. *TR

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THE VEHICLE FAILED TO START-UP AFTER SEVERAL ATTEMPTS. TRI FORD INC LOCATED AT 12610 IL-143, HIGHLAND, IL 62249, (618) 654-2122) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE BATTERY WAS DRAINED. THE FAILURE WAS CAUSED BY THE RADIO REMAINING ON AND THE DOOR LOCKS ACTUATING INDEPENDENTLY AFTER THE VEHICLE WAS TURNED OFF AND PARKED. THE CONTACT FOUND INFORMATION ONLINE, WHICH STATED THAT REPLACING THE RADIO FUSE WOULD FIX THE ISSUE. THE CONTACT REPLACED THE FUSE HOWEVER, THE FAILURE RECURRED. THE CONTACT RECHARGED THE BATTERY HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED AT START-UP, THE STEERING CEASED WITH THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED HONOLULU FORD LOCATED AT 1370 N KING ST, HONOLULU, HI 96817, (808) 824-3981 AND THE CONTACT WAS INFORMED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE THE POWER STEERING WAS REPLACED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 177,000. *BF CONSUMER STATED MANUFACTURER IS AWARE OF FAULTY POWER STEERING IN THEIR ENTIRE PRODUCT LINE BUT HAS NOT ISSUED A RECALL.*JB

VERY LOUD POPPING INITIALLY. DEAFENING POPS THAT SOUND LIKE YOUR WINDSHIELD WAS HIT WITH A HIGH VELOCITY OBJECT. AT FIRST YOU CANT TELL WHERE THE SOUND IS COMING FROM. IT DOES RESEMBLE THE SOUND OF A SPEAKER BLOWING. IT DOES NOT ALWAYS OCCUR WHEN THE RADIO OR BLUETOOTH AUDIO IS BEING USED. IN THE BEGINNING AFTER IT POPS THE BLUE TOOTH WILL NOT WORK FOR A FEW MINUTES TO A FEW DAYS. THE SOUNDS ARE TERRIFYING AND DISTRACTING. I BELIEVE IT DOES PLACE ONE IN AN UNSAFE PREDICAMENT. YOU ARE NOT SURE IF YOU HIT SOMETHING OR SOMETHING HAS STRUCK YOU. YOU FEEL LIKE YOUR WINDSHIELD IS BROKEN. ON OTHER OCCASION IT IS CLEAR THAT THE SPEAKERS ARE CRACKING AND AGAIN IT VERY LOUD AND DANGEROUSLY DISTRACTING

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE OVER 30 MPH WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THERE WAS A GRINDING NOISE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC CAME AND THE CONTACT WAS INFORMED THAT THE BEARING IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTACTED WINNER FORD AT 250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ 08034 (856) 428-4000, AND INFORMED THE DEALER OF THE FAILURE. NO ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.

MY VEHICLE HAS APPROXIMATELY 105,000 MILES ON IT. I GOT IN MY VEHICLE TO LEAVE AND A RED MESSAGE APPEARED SAYING, "SERVICE POWER STEERING SYSTEM". THE STEERING WHEEL BECAME VERY HARD TO TURN LEFT OR RIGHT. IN FACT, I WASN'T ABLE TO TURN IT AT ALL. I SHUT OFF THE CAR AND THEN RESTARTED IT. IT APPEARED TO BE WORKING AGAIN AND I DROVE IT FOR AN HOUR WITHOUT ANY ISSUE. WHEN I RETURNED HOME I LOOKED ON A FEW FORUMS AND THIS IS A VERY COMMON PROBLEM IN THE CMAX AND OTHER FORD EPAS SYSTEMS. A LOT OF PEOPLE IN THE FORUMS SAY IT HAPPENED IN THE MIDDLE OF THEM DRIVING. APPARENTLY THIS IS A KNOWN ISSUE FOR FORD. BECAUSE OF WHAT I READ, I AM SCARED TO CONTINUE DRIVING, BUT NEED THE VEHICLE TO GET OT WORK. I WANT TO GET IT FIXED, BUT DO NOT HAVE THE APPROXIMATELY $2000 IT COSTS TO DO SO. I DO NOT WANT TO RISK MY LIFE OR THE LIVES OF OTHERS. FORD, IF THIS IS HAPPENING IN THIS MODEL AND IN SIMILAR MODELS, AND YOU KNOW ABOUT IT, WILL YOU PLEASE COVER THE COST?

BOUGHT THE CAR IN MAY 2017. NO PROBLEMS UNTIL OCTOBER 2019 CAR DIDN'T CRANK EVERYTHING DEAD. TOOK IT TO ONE DEALER AND THEY LAUGHED AT ME. THEY REPLACED THE 12V STILL DIDN'T RUN. HAD IT TOWED TO RIVERSIDE FORD OCTOBER 2019. THEY WORKED ON IT DIDN'T GET THE CAR BACK UNTIL DEC 13, 2109. PAID THE BILL IN FULL. AND DROVE THE CAR HOME. TWO WEEKS AGO. DEAD AGAIN. MY CAR IS SITTING IN MY YARD BECAUSE I CAN'T AFFORD TO TAKE IT BACK TO RIVERSIDE FORD OR ANY OTHER DEALER TO BE FIXED. WHAT CAN I DO NOW?

WHY DOES THE 2013 CMAX ENERGI NOT HAVE A TRUNK SAFETY PULL? WHEN BATTERY DIES YOU CANNOT OPEN THE TRUNK TO GET TO THE BATTERY IN THE TRUNK. THIS IS A SERIOUS SAFETY ISSUE THAT HAS STRANDED MY CAR IN PARKING LOT AT NIGHT AND NOW IN MY GARAGE. I CANNOT PUT MY CAR IN NEUTRAL, BECAUSE THE CMAX DOES NOT ALLOW YOU TO CHANGE TO NEUTRAL WHEN THE BATTERY IS DEAD. STRANDED CAR OWNER. NEEDED TO GET GROCERIES FOR MY PARENTS, SO THIS IS THE LAST STRAW. UNDER A STAY AT HOME ORDER, SO DO NOT WANT TO CALL TOW TRUCK, CANNOT TOW OUT ANYWAYS SINCE CANNOT GET IT IN NEUTRAL. I HAVE REPLACED MY BATTERY SEVERAL TIMES, THIS SHOULDN'T BE HAPPENING.

TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE SHUDDERED INTERMITTENTLY AFTER SHIFTING FROM FIRST GEAR WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

THE LIFTGATE AND LATCH SHOULD HAVE BEEN ON THE RECALL LIST AND/OR LISTED ON THE EXTENDED WARRANTY BUT IS NOT CURRENTLY ON THE LISTS. FORD CORPORATE REFUSED TO REPAIR THE VEHICLE AT THEIR EXPENSE AND STILL HAS NOT REIMBURSED ME FOR THE EXPENSE. THE LIFTGATE OPENED UNEXPECTEDLY AND WITHOUT WARNING ON A FEW OCCASIONS: 1. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE FREEWAY AT 45 MILES PER HOUR. 2. THE LIFTGATE OPENED WHILE I WAS DRIVING ON THE STREET AT 25 MILES PER HOUR. 3. THE LIFTGATE OPENED ON DECEMBER 17, 2019 WHILE I WAS BACKING OUT OF A PARKING SPACE IN A PARKING GARAGE AND HIT THE STRUCTURE OF THE PARKING GARAGE, CAUSING DAMAGE TO THE LIFTGATE. ON FRIDAY JANUARY 24, 2020 THE LIFTGATE AJAR WARNING SIGNAL APPEARED ON THE CONSOLE INSIDE THE VEHICLE. WHEN I CHECKED THE LIFTGATE IT WAS NOT OPEN OR SLIGHTLY AJAR. THIS IS ALL HAZARDOUS AND SHOULD BE CONSIDERED A SAFETY ISSUE THAT NEEDS TO BE CORRECTED.

THE 120 VOLT CONNIVENCE CHARGE CORG PROVIDED WITH THE VEHICLE MAY OVERHEAT. FORD MOTOR COMPANY WILL MODIFY OR REPLACE THE WITH A NEW CHARGE CORD THAT HELPS PREVENT THE OVERHEATING AND A POSSIBLE FIRE. ALMOST 2 YEARS AFTER THIS RECALL FORD HAS NOT NOTIFIED ME OF A REPAIR. THE LOCAL DEALERSHIP DOES NOT AKNOWLEDGE THEIE INVOLVEMENT IN THIS RECALL AND FEINS IGNORANCE AND NO WILLINGNESS TO FIND OUT ANY RESULATION.

TL* THE CONTACT OWNS 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO SOUTHWEST FORD LOCATED AT 3000 FORT WORTH, WEATHERFORD, TX 76087) AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOUR TIMES AND WAS TAKEN TO THE SAME DEALER. THE TECHNICIAN WAS UNABLE TO RETRIEVE A FAULT CODE. THE BATTERY WAS REPLACED AS A COURTESY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN CUSTOMER SATISFACTION PROGRAM 15B04 AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

WHILE VEHICLE MOVING AT ~15MILES PER HOUR IN A LEFT TURN AT A T INTERSECTION POWER STEERING TURNED VIOLENTLY THE STEERING WHEEL TO THE RIGHT, WITHOUT A POSSIBILITY FOR ME TO KEEP IT IN MY BOTH HANDS. ROTATION RATE OF THE STEERING WHEEL WAS VERY RAPID AND REQUIRED IMMEDIATE AND HEAVY BRAKING SO AS NOT TO HIT PARKED VEHICLE ON THE OUTSIDE OF THE TURN. MY WIFE DESCRIBED TWO OTHER INSTANCE WHEN IT HAPPENED TO HER IN HER WORK PARKING LOT WHERE SHE LOST CONTROL OF THE STEERING WHEEL AND HAD TO IMMEDIATELY SLAM THE BRAKES TO PREVENT THE CAR FROM HITTING ANOTHER VEHICLE. THIS HAPPENED TO HER WHILE TURNING TO THE RIGHT. THIS ISSUE IS NEW. WE HAD THE GEAR BOX CHANGED AT 75,000 MILES AND THE 3 INSTANCES HAVE HAPPENED SINCE THEN. WE ARE BRINGING THE CAR BACK TO THE DEALERSHIP FOR REPAIR HOPING THEY CAN FIX THIS ISSUE.

RADIO INTERMITTENTLY WOULD NOT TURN ON. THEN CAR WAS COMPLETELY DEAD AT HOME AND COULD NOT UNLOCK DOORS ETC. HAD TO CALL AAA TO HAVE TOWED TO DEALER. RECEIPT STATES 'IDS FAULT CODE B1D19:49 ACM CD INTERNAL ELECTRICAL FAILURE STAYS ON RANDOMLY CAUSING VOLTAGE DRAIN. REPLACE ACM AND PROGRAM, PERFORM COORDINATED HYBRID BATTERY MODULE PROGRAMMING OF PCM, ABS, SOBDM-C, AND DC/DC MODULE, SOFTWARE UPDATES TO ENHANCE DRIVING AND HYBRID BATTERY CHARGE'. MY HUSBAND WAS TOLD BY DEALER THIS IS COMMON WITH THIS CAR. PAID OVER $1500. ORIGINALLY WAS TOLD IT WOULD BE OVER $3000. A ' SECOND' DIAGNOSIS WAS COMPLETED AFTER MY HUSBAND COMPLAINED. THIS HAPPENED ALSO IN JAN OF 2019 CAR WAS ALSO TOWED TO DEALER BUT WE WERE TOLD NOTHING WAS FOUND TO BE DEFECTIVE.

SINCE I PURCHASED THE 2013 C MAX THERE HAS BEEN AN ONGOING PROBLEM. IT STARTS WITH THE CLOCK, TIME IS WRONG. NEXT THE RADIO WILL NOT WORK UNABLE TO SHUT IT OFF, CHANGE VOLUME BASICALLY NOTHING WORKS. AFTER A DAY OR 2 THE CAR WILL NOT START, NO POWER. ONCE WE JUMP START THE CAR EVERYTHING WILL BE OK UNTIL THE NEXT TIME. CURRENTLY RADIO IS NOT WORKING AGAIN AND NOW ENGINE LIGHT IS ON AND I AM GETTING A WARNING TO PULL OVER SAFELY NOW. IT TOOK MULTIPLE TIMES TO TRY TO SHUT VEHICLE OFF. FORD TELLS ME 'WE NEVER HEARD OF THIS'. THEY WANT $500.00 DOLLARS TO JUST DIAGNOSE THE PROBLEM. THIS IS INSANE BECAUSE IT IS NOT THE FIRST TIME WE HAD THE VEHICLE IN FOR THE CLOCK, RADIO AND DEAD BATTERY. WHAT HAD TO HAPPEN BEFORE THIS GETS FIXED? A SERIOUS ACCIDENT? I READ ALL THE COMMENTS ON HERE AND IT LOOKS LIKE THAT THIS IS AN ONGOING PROBLEM! FORD NEEDS TO FIX THIS PROBLEM !

MY CAR WOULD NOT TURN. A NOTIFICATION TO CHECK POWER STEERING APPEARED. I WAS PARKED AND COULD NOT GET OUT OF THE SPACE BECAUSE THE WHEELS WOULD NOT TURN. THERE ARE MULTIPLE REPORTS ON LINE ABOUT THE SAME ISSUE WITH CMAX CARS. THE REPAIR WILL COST ME $ 2,600 TO FIX

I WAS PULLING OUT OF MY DRIVE WAY AND TURNED MY STEERING WHEEL WHEN MY CAR'S POWER STEERING STOPPED WORKING INSTANTLY AND IT BECAME IMPOSSIBLE TO STEER, THERE WAS ALSO A MESSAGE THAT DISPLAYED SAYING "SERVICE POWER STEERING". WHEN I STOPPED AN RESTARTED THE CAR, THE MESSAGE AND STEERING WERE FINE, HOWEVER THIS REPEATED A FEW DAYS LATER. WHEN I TOOK IT TO FORD TO BE SERVICED, THEY SAID IT WAS 'PROBABLY A BATTERY ISSUE", WHICH WAS REPLACED, HOWEVER THE NEXT DAY, THE SAME ISSUES OCCURRED.

THE INNER DOOR PANEL ON BOTH REAR DOORS WARPS AND STICKS TO THE BOTTOM OF THE DOOR FRAME MAKING IT IMPOSSIBLE TO OPEN THE REAR DOORS. THE ONLY OPTION FROM FORD WAS TO REPLACE BOTH DOOR PANELS WHICH COST $400 EACH + LABOR. FORD IS AWARE OF THIS ISSUE SPECIFICALLY ON THE 2013 MODEL BUT HAS NOT ISSUED A RECALL.

ON MY 2013 CMAX ENERGI OVER THE LAST SEVERAL MONTHS, POWER STEERING INTERMITTENTLY STOPS WORKING, WHICH MAKES HIT HARD TO TURN THE STEERING WHEEL. "POWER STEERING REQUIRES SERVICE" WARNING COMES ON. IT GENERLLY OCCURS JUST AFTER STARTING THE CAR. AFTER RE-STARTING SEVERAL TIMES, POWER STEERING WILL TYPICALLY KICK BACK IN. DEALER INDICATED NEED TO REPLACE STEERING COLUMN. PARTS COST IS AROUND $2000 AND LABOR $1000.

THIS VEHICLE'S EV CHARGE CORD HAD AN INCIDENT THAT SEEMED TO HEAT UP / BEND THE CORD NEAR THE PLUG BACK IN 2016. I REPORTED TO FORD AT THE TIME, THEY SAID DO NOT USE THE CORD AND SAID THEY HAD A RESOLUTION UPCOMING. TO KEEP ANYONE FROM USING THE CORD, I CUT IT UP AND SENT OFF THE PARTS FOR RECYCLING (COPPER). NO RECALL NOTICES SENT BY FORD, NO ARTICLES ONLINE, OR EVEN COMMON SENSE SUGGESTED I SHOULD KEEP THIS DANGEROUS CORD IN MY HOUSEHOLD TO POSSIBLY BE USED AGAIN (AND THE LIABILITY WOULD BE ON ME FOR BEING SO STUPID). WHAT THE RECALL AND ARTICLES DID SUGGEST WAS THE CORD REPLACEMENT WOULD BE DONE BY VEHICLE VIN NUMBER (THAT VEHICLE WOULD BE CHECKED TO SEE IF IT HAS RECEIVED A NEW CORD). WHEN I WENT IN FOR SERVICE THIS YEAR TO FINALLY GET THIS RECALL PROCESSED, IT WAS DENIED BECAUSE I NO LONGER HAD THE CORD EVEN THOUGH MY CAR HAD PREVIOUSLY BEEN SERVICED WITH THIS CORD IN THE CAR (BEFORE IT HAD AN ISSUE, FORD SAID DO NOT USE, AND I DISPOSED OF ONCE I READ THE RECALL NOTIFICATIONS). I WOULD LIKE TO REQUEST THE NHTSA GET INVOLVED AND MAKE FORD REPLACE MY EV CORD. THEIR RECORDS CLEARLY SHOW MY VEHICLE NEVER GOT A NEW CORD, BUT THEY ARE MAKING SOME CLAIM THAT WITHOUT THE OLD CORD, THEY HAVE NO WAY OF KNOWING IF IT WAS AN EV CORD THAT HAD THE PROBLEM. HOWEVER, MY CORD WAS PRODUCED PRE-2013, THEY ALL WERE COVERED UNDER THIS RECALL. JUST SEEMS LIKE FORD IS TRYING TO SAVE THEMSELVES MONEY AND DENY ME THIS RECALL. I DO NOT KNOW WHY THEY ARE DOING THIS BECAUSE THEY PREVIOUSLY INDICATE

MY REAR PASSENGER'S DOOR LATCH ON THE DRIVER'S SIDE IS NOT WORKING PROPERLY. IT IS KEEPING THE DOOR CLOSED BUT NOT EVEN TO LOCK THE DOOR. WHEN I LOCK THE DOORS WITH THE KEY FOB IT BEEPS TWICE WHICH WOULD INDICATE A DOOR IS NOT CLOSED PROPERLY AND IS NOT SECURELY LOCKED. ALTHOUGH ON THE DASH IT IS NOT INDICATING A DOOR IS NOT CLOSED.

RECEIVED WARNING "POWER STEERING REQUIRES SERVICE" WHILE DRIVING. SHORTLY AFTER, WE PULLED OVER AND TURNED OFF THE ENGINE FOR SEVERAL MINUTES. UPON RESTARTING THE CAR THE POWER STEERING WAS GONE--ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL AND THE MESSAGE SAID "POWER STEERING FAULT". OUR LOCAL DEALER SAID THIS WAS NOT COVERED BY WARRANTY OR RECALL. RESEARCH SHOWS MULTIPLE RECALLS ON 2013 FORD VEHICLES FOR THIS PROBLEM, BUT NOT FOR THE CMAX ENERGI (PERHAPS BECAUSE IT'S NOT A VERY POPULAR CAR AND THERE WEREN'T ENOUGH SOLD TO TRIGGER THE RECALL THRESHOLD).

THERE WAS A GRINDING SOUND FOR WEEKS AND THEN ONE NIGHT AFTER I STOPPED TO GO TO THE BATHROOM AND I WAS ON MY WAY HOME ON WAYNE, RD. AND THE CAR WAS JERKING REALLY BAD AND WOULD NOT CHANGE GEARS AND THEN ALL OF SUDDEN THE CAR WOULDN'T DRIVE AND THE WRENCH LIGHT WENT ON.