Owners filed 1 complaints about this vehicle with federal regulators, most often about the equipment. It has been recalled 11 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Equipment
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11 safety recalls
Part 573 reports
Equipment Adaptive/Mobility15V750000
Filed Nov 12, 20152,978 vehiclesEldorado National- Kansas
Defect. Eldorado National- Kansas (Eldorado) is recalling certain model year 2006-2015 Aerotech, AeroElite, Aerolite, Advantage, Transtech, and Krystal shuttle buses and model year 2006-2014 VersaShuttle shuttle buses manufactured January 1, 2006, to August 25, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by the Ricon Corporation. The affected lifts are equipped with folding link arms that may have pivot holes that are too big, allowing the bearings to move out of position.
Risk. If the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
Remedy. Eldorado will notify owners, and Ricon will inspect the link arms for damage or for displaced bearings. The platform will be inspected for cracks. Any damaged parts will be replaced, free of charge. The recall began on December 15, 2015. Owners may contact Eldorado customer service at 1-785-827-1033, or Ricon Customer Service at 1-800-322-2884. Note: These buses and wheelchair lifts were subject to a similar recall in 2014. All vehicles that received that recall remedy are still affected by this recall as well.
Defect. Eldorado National-Kansas (Eldorado) is recalling certain model year 2006-2014 Aerotech, Aerolite, Aero Elite, Transtech, and Advantage coaches manufactured January 1, 2006, to September 26, 2014, and built on Ford E-350, E-450 and E-550 chassis, and Chevrolet 3500 and 4500 chassis, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation. The platform side plate of the affected wheelchair lifts may crack.
Risk. If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy. Eldorado will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on October 20, 2014. Owners may contact Eldorado customer service at 1-800-955-9086 or Ricon customer service at 1-800-322-2884.
Exterior Lighting10V038000
Filed Feb 3, 20101,227 vehiclesEldorado National
Defect. ELDORADO NATIONAL IS RECALLING CERTAIN MODEL YEAR 2006-2008 AEROTECH, AEROLITE, AERO ELITE, AND TRANS TECH BUSES EQUIPPED WITH GROTE INDUSTRIES LED LAMP MARKERS. MOISTURE CAN ENTER THE LAMP HOUSING WHICH CAN LEAD TO THE FAILURE OF THE LAMPS, INCLUDING OVERHEATING, MELTING, AND, POTENTIALLY, A FIRE.
Risk. IN THE EVENT OF A FIRE, THERE IS A POTENTIAL FOR PROPERTY DAMAGE, PERSONAL INJURY OR DEATH.
Remedy. DEALERS WILL REPLACE THE LED MARKER FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MARCH 2010. OWNERS MAY CONTACT ELDORADO NATIONAL AT 1-800-955-9086.
Interior Lighting09V427000
Filed Oct 22, 2009482 vehiclesEldorado National
Defect. ELDORADO NATIONAL IS RECALLING CERTAIN MODEL YEAR 2002-2009 TRANSIT BUSES, EQUIPPED WITH LUMINATOR HORIZON LED SIDE DESTINATION SIGNS. THE CONNECTOR BOARD CAN CORRODE DUE TO AN ACCUMULATION OF MOISTURE UNDER THE CONNECTOR.
Risk. A SHORT COULD OCCUR, POSSIBLY CAUSING SMOKE AND FIRE.
Remedy. ELDORADO NATIONAL WILL NOTIFY OWNERS AND LUMINATOR WILL REPAIR THE BUSES FREE OF CHARGE. PLEASE SEE LUMINATOR'S DEFECT REPORT 09E-054. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2009. OWNERS MAY CONTACT LUMINATOR AT 1-972-516-3033 OR ELDORADO NATIONAL WARRANTY DEPARTMENT AT 1-800-955-9086.
Equipment Adaptive/Mobility09V095000
Filed Mar 20, 200942 vehiclesAtlantic Bus Sales
Defect. ATLANTIC BUS SALES IS RECALLING 42 RICON WHEELCHAIR LIFTS WHICH IT INSTALLED ON CERTAIN MY 2006 AND 2007 ELDORADO AND GLAVAL TRANSIT BUSES. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, "PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES." THE ANTI-STOW INTERLOCK MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER. THE PRESSURE SENSING SWITCH THAT DETECTS THE PRESENCE OF WEIGHT ON THE PLATFORM WAS NOT ADJUSTED TO THE NECESSARY SENSITIVITY LEVEL. THE LIFT COULD STOW EVEN THOUGH SOMEONE OR SOMETHING IS STILL ON THE LIFT.
Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.
Remedy. ATLANTIC BUS SALES IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E097). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR ATLANTIC BUS SALES AT 1-954-941-7722.
Equipment Adaptive/Mobility09V094000
Filed Mar 20, 2009110 vehiclesAtlantic Bus Sales
Defect. ATLANTIC BUS SALES IS RECALLING 110 RICON WHEELCHAIR LIFTS WHICH IT INSTALLED ON MY 2006 AND 2007 ELDORADO AND GLAVAL TRANSIT BUSES. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, "PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES." THE THRESHOLD WARNING SYSTEM MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER IN A CERTAIN SPOT WITHIN THE DEFINED THRESHOLD AREA.
Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.
Remedy. ATLANTIC BUS SALES IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E095). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR ATLANTIC BUS SALES AT 1-954-941-7722.
Equipment Adaptive/Mobility08V611000
Filed Nov 24, 2008850 vehiclesEldorado National
Defect. ELDORADO NATIONAL (ENK) IS RECALLING 850 MY 2005-2008 AERO ELITE, AEROLITE, AEROTECH, AND MY 2006-2008 TRANSTECH BUSES EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE LIFTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 403, "PLATFORM LIFT SYSTEMS FOR MOTOR VEHICLES." THE ANTI-STOW INTERLOCK MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER. THE PRESSURE SENSING SWITCH THAT DETECTS THE PRESENCE OF WEIGHT ON THE PLATFORM WAS NOT ADJUSTED TO THE NECESSARY SENSITIVITY LEVEL. THE LIFT COULD STOW EVEN THOUGH SOMEONE OR SOMETHING IS STILL ON THE LIFT.
Risk. A LIFT OCCUPANT CAN BE INJURED SHOULD THE LIFT BEGIN TO STOW UNINTENTIONALLY.
Remedy. ENK IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E097). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR ENK AT 1-800-850-1287.
Equipment Adaptive/Mobility08V297000
Filed Jul 8, 20081,258 vehiclesEldorado National
Defect. ELDORADO NATIONAL - KANSAS (ENK) IS RECALLING 1,258 MY 2005-2008 AERO ELITTE AEROLITE, AEROTECH, VERSA SHUTTLE, AND MY 2006-2008 TRANSTECH BUSES EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS. THESE BUSES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, "PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES." THE THRESHOLD WARNING SYSTEM MAY NOT DETECT THE PRESENCE OF A WHEELCHAIR OR MOBILITY AID USER IN A CERTAIN SPOT WITHIN THE DEFINED THRESHOLD AREA.
Risk. THE USER OF THE LIFT COULD BE INJURED SHOULD THE LIFT MOVE UNINTENTIONALLY.
Remedy. ENK IS WORKING WITH RICON TO CORRECT THE WHEELCHAIR LIFTS FREE OF CHARGE (PLEASE SEE 07E095). OWNERS MAY CONTACT RICON AT 1-818-267-3000 OR ENK AT 1-800-850-1287.
Equipment Adaptive/Mobility08V103000
Filed Mar 7, 2008210 vehiclesEldorado National
Defect. ELDORADO IS RECALLING 210 MY 2006-2007 AERO ELITE, AEROTECH, AEROLITE AND TRANSTECH BUSES EQUIPPED WITH BRAUN PLATFORM LIFTS FOR FAILING TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 404, 'PLATFORM LIFT INSTALLATIONS IN MOTOR VEHICLES.' THE THRESHOLD WARNING SYSTEMS OF THE WHEELCHAIR LIFTS DO NOT CONFORM TO THE THRESHOLD WARNING SIGNAL.
Risk. SHOULD THE THRESHOLD WARNING SYSTEM FAIL TO OPERATE, THE LIFT USER CAN FALL FROM THE VEHICLE AND BE SERIOUSLY INJURED.
Remedy. BRAUN WILL CORRECT THE WHEELCHAIR LIFT FREE OF CHARGE. THE MANUFACTURER HAS NOT YET PROVIDED AN OWNER NOTIFICATION SCHEDULE. OWNERS MAY CONTACT ELDORADO AT 1-937-596-6849 OR BRAUN CORPORATION AT 1-800-946-7513.
Equipment Adaptive/Mobility07V046000
Filed Feb 12, 2007315 vehiclesEldorado National
Defect. CERTAIN BUSES EQUIPPED WITH RICON PLATFORM STYLE WHEELCHAIR LIFTS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 403, 'PLATFORM LIFT SYSTEMS FOR MOTOR VEHICLES.' THE INNER BARRIER INTERLOCK SWITCH SYSTEM IN THE LIFT BASEPLATE MAY NOT DETECT THE PRESENCE OF A PASSENGER (EITHER WHEELCHAIR OR STANDEE) ON THE BARRIER AND CAN ALLOW THE PLATFORM TO MOVE DOWN MORE THAN ONE INCH BELOW FLOOR LEVEL WHEN OCCUPIED.
Risk. IN THE EVENT THIS CONDITION OCCURS DURING PASSENGER OPERATIONS, IT MAY BE POSSIBLE FOR THE WHEELCHAIR TO TIP BACKWARDS ONTO THE PLATFORM IF THE USER IS BACKING ONTO THE LIFT FROM INSIDE THE VEHICLE AND HAS THE SMALL FRONT WHEELS FULLY OR PARTIALLY ON THE INNER BARRIER WHEN THE PLATFORM WAS LOWERED. A PERSON STANDING COULD LOSE HIS OR HER BALANCE IF THEY WERE POSITIONED FULLY OR PARTLY ON THE INNER BARRIER WHEN THE PLATFORM WAS LOWERED. EITHER CONDITION COULD CAUSE PERSONAL INJURY.
Remedy. ELDORADO NATIONAL IS WORKING WITH RICON TO REPAIR THESE WHEELCHAIR LIFTS (PLEASE SEE 06E101). OWNERS CAN CONTACT RICON AT 1-800-322-2884 OR ELDORADO NATIONAL AT 1-785-827-1033, EXT. 412.
Showing 10 of 11 campaigns, newest first.
What owners reported
Newest filings
Equipment
Filed Jun 9, 20087,557 milesWA
THE BRAUN CORPORATION MILLENNIUM 917NL SERIES WHEEL CHAIR LIFTS HAVE HALOGEN PLATFORM LIGHTS MOUNTED TO THE LIFT ARMS. THE HEAT PRODUCED BY THESE LAMPS EXCEED 300 DEGREES. THE HEAT FROM THESE LAMPS HAVE BURNED THE OUTER GARMENTS OF SOME OF OUR BUS OPERATORS. THE HEAT PRODUCED FROM THESE LAMPS HAVE BURNED THE SKIN OF SOME OF OUR OPERATORS. BRAUN LIFT CORPORATION HAS BEEN CONTACTED REPEATEDLY ABOUT THIS ISSUE AND ASKED TO PROVIDE ANOTHER TYPE OF LIGHT SYSTEM THAT WILL NOT PRODUCE AS MUCH HEAT, OR BE LOCATED IN A PLACE THAT WILL NOT CONTACT DRIVERS OR PASSENGERS. BRAUN LIFT CORPORATION HAS BEEN UNRESPONSIVE. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 12, 2015. Source: NHTSA Office of Defects Investigation.