Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
2011 DODGE 2500 TRUCK CONSUMER COMPLAINS THAT VEHICLE HAS NOT BEEN REPAIRED BY DEALER DO TO RECALL *CN THE DEALER INFORMED THE CONSUMER, THEY RECEIVED THE PARTS. HOWEVER, THEY WERE FOUND TO BE UNACCEPTABLE BECAUSE THEY DID NOT FIT THE VEHICLE IN QUESTION. THE DEALER STATED NEW PARTS HAD BEEN ORDERED. THE DEALER INFORMED THE CONSUMER, HE WAS ON A VERY LONG LIST. *JB
HOSE (52122382AG) FAILED/SEPARATED CAUSING FAILURE OF PUMP (R8070907AC). THE INNER LINER OF THE HOSE WHEN INTO THE PUMP. I WAS ON A STEEP WINDY ROAD IN WV, I WAS LUCKY FOR LOW VEHICLE SPEED AND ASCENDING OF MOUNTAIN VERSUS DESCENDING OF MOUNTAIN. BARELY MISSED DITCH BY MANHANDLING THE STEERING TO A PULL OFF SITE. *JS
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE DEALER INDICATED THAT THE CONTACT WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
AFTER BEING NOTIFIED IN DECEMBER ABOUT RECALL N49 / NHTSA 13V-529, I HAVE REQUESTED THE REPAIR AT TWO DIFFERENT RAM SERVICE CENTERS IN MY AREA. IN THE MONTHS THAT HAVE FOLLOWED I HAVE CONTINUALLY HEARD THAT THE PART IS NOT AVAILABLE, AND THAT AT BEST THE DEALERSHIP MAY RECEIVE 'TWO REPLACEMENT PARTS A WEEK', REPEATEDLY BEING TOLD I AM 'NEAR THE BOTTOM OF LIST.' IT IS WITH IRONY THAT WHEN I CHECK THE RECALL STATUS ON THE MOPAR OWNERS WEBSITE THAT IT INDICATES THE RECALL AS INCOMPLETE BUT REPAIR PARTS ARE AVAILABLE. RAM DOES NOT SEEM TO WANT TO ADDRESS THIS ISSUE IN A TIMELY MANNER. *TR
TOTAL LOSS OF POWER STEERING DUE TO PLASTIC LINER INSTALLED IN P/S PRESSURE HOSE BECOMING DISLODGED AND WORKING ITS WAY INTO THE RACK/PINION STEERING GEAR CAUSING BLOCKAGE OF FLUID FLOW- REPLACEMENT OF PUMP, RACK/PINION AND PRESSURE HOSE NEEDED TO CORRECT DEFECT. *TR
WHAT IS A REASONABLE TIME FOR A MANUFACTURER TO COMPLETE A SAFETY RECALL. I RECEIVED THE N49 / NHTSA 13V-529 RECALL IN DECEMBER OF 2013, CALLED JAN 6TH AND MADE APPOINTMENT FOR FEB 4TH. AT TIME OF APPOINTMENT I WAS TOLD NO PARTS WERE AVAILABLE. UPDATE ON SEPT 30TH 2014, I AM CURRENTLY NUMBER 92 ON THE LIST TO GET THE RECALL PARTS. THEY SAY THEY CAN GET 4-6 PARTS A WEEK, WHICH MEANS MY PARTS WON'T BE AVAILABLE FOR MORE THAN 4 MONTHS. IF THIS IS TRULY AN 'IMPORTANT' SAFETY RECALL IT SHOULD NOT TAKE MORE THAN A YEAR TO GET THE PARTS REPLACED. *TR
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V529000(STEERING). THE CONTACT STATED THAT THE PART THAT NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT STATED THAT THE DEALER ORDERED THE PARTS NEEDED TO SERVICE THE VEHICLE ACCORDING TO THE RECALL, BUT THE DEALER STATED THAT THE PARTS WERE DEFECTIVE. THE CONTACT WAS PLACED ON A WAITING LIST FOR THE RECALL PART. THE DEALER STATED THAT THE PARTS WERE LIMITED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
INTEGRATED TRAILER BRAKE DOES NOT BRAKE WITH TRAILER. THE TRUCK HAS TO DO ALL THE BRAKING FOR VEHICLE AND TRAILER CAUSING VERY UNSAFE TOWING. CHRYSLER IS NOT HELPFUL WITH ASSISTING MY LOCAL DEALER TO REMEDY THIS ISSUE EVEN AFTER I HAVE ALREADY PAID FOR THE UNIT TO BE FIXED. *TR
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING). HOWEVER, THE PARTS WERE NOT AVAILABLE FOR MONTHS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
IN THE LATTER PART OF 2013, I RECEIVED A SAFETY RECALL NOTICE FOR THE LEFT TIE ROD BALL STUD ON MY TRUCK. AS INSTRUCTED, I CONTACTED THE DEALER TO HAVE THIS FIXED AND WAS TOLD THAT I'LL BE CALLED IN TWO TO THREE WEEKS BUT I WAS NEVER CALLED. SINCE THEN, I'VE GONE BACK TO THE DEALERSHIP ON THREE SEPARATE OCCASIONS, THE LAST VISIT WAS ON JULY 2ND 2014, ON THIS VISIT I WAS TOLD THAT I'M NEXT IN LINE AND WILL BE CALLED WITHIN A WEEK, IT'S NOW TWO MONTHS SINCE THAT VISIT. MY UNDERSTANDING IS, THIS PROBLEM COULD CAUSE A LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. *TR
IN DECEMBER OF 2013, I RECEIVED A SAFETY RECALL NOTICE FOR THE LEFT TIE ROD BALL STUD ON MY TRUCK. AS INSTRUCTED, I CONTACTED THE DEALER TO HAVE THIS FIXED AND WAS TOLD THAT I'LL BE CALLED IN TWO TO THREE WEEKS BUT I WAS NEVER CALLED. SINCE THEN, I'VE GONE BACK TO THE DEALERSHIP ON THREE SEPARATE OCCASIONS, THE LAST VISIT WAS ON JULY 2ND 2014, ON THIS VISIT I WAS TOLD THAT I'M NEXT IN LINE AND WILL BE CALLED WITHIN A WEEK, IT'S NOW TWO MONTHS SINCE THAT VISIT. MY UNDERSTANDING IS, THIS PROBLEM COULD CAUSE A LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. *TR
WHILE DRIVING AT 65 MILES PER HOUR, AND CROSSING A BRIDGE EXPANSION JOINT, TRUCK BEGAN SHAKING VIOLENTLY. SHAKING DID NOT STOP UNTIL I WAS ABLE TO REDUCE THE SPEED BELOW 45MPH. SIMILAR INCIDENTS CONTINUE TO OCCUR EVERY TIME I DRIVE THE TRUCK. THIS COULD EASILY LEAD TO A SERIOUS ACCIDENT. *TR
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. ALSO, THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING ) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THE AIR CONDITIONING SYSTEM ONLY WORKS WHILE DRIVING DOWN THE ROAD. WHEN THE AMBIENT TEMPERATURE IS ABOVE 90 DEGREES AND THE VEHICLE IS STARTED AND WHILE THE AIR CONDITIONING IS ON THE INTERIOR CAB WILL NOT COOL DOWN. IT IS NOT UNTIL YOU START TO DRIVE THE VEHICLE THAT THE AIR CONDITIONING STARTS TO COOL AND WILL KEEP COOL UNLESS YOU STAY STATIONARY FOR A WHILE. I HAVE HAD THE DEALER INSPECT THE A/C UNIT MULTIPLE OCCASIONS AND THEY FIND NO PROBLEM. WHEN A BASIC INTERNET SEARCH IS PERFORMED I FIND MULTIPLE SOURCES INDICATING A DEFECTIVE FAN CLUTCH AND ONCE REPLACED THIS PROBLEM GOES AWAY. NORMALLY I WOULDN'T CARE BUT SINCE HAVING A 9 MONTH OLD WHILE LIVING IN OKLAHOMA ITS BECOME MORE OF A NECESSITY DURING THESE EXTREME SUMMER TEMPERATURES. *JS
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS ON BACK ORDER. THE CONTACT ALSO MENTIONED THAT THE DEALER HAD A WAITING LIST AND OTHER VEHICLES WERE AHEAD OF HER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING). THE CONTACT FELT THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.
TRUCK HAS THE N49 RECALL, TOOK IT TO DEALER IN FEB 2014, WANTED TO DO A FRONT END ALIGNMENT. TOLD HIM IT WAS A RECALL. ORDER PART (WAITED, WAITED) CALL BACK WAS 30TH ON LIST. THEN TOLD ME THEY DO ONE A WEEK. CALLED BACK IN 3 WEEKS, STILL 30TH ON LIST. ON JUNE 26 THE TRUCK STARTED TO SHAKE, LOST CONTROL AND WENT IN DITCH, PUSHING THE FRONT IN. CHRYSLER SAID THERE WAS NO INDICATION OF MANUFACTURING DEFECT AFTER THEY CONDUCTED AN INVESTIGATION. *TR
IN JANUARY 2014 I RECEIVED MAIL FOR AN IMPORTANT SAFETY RECALL N49 / NHTSA 13V-529 FOR MY 2011 RAM 2500 MEGA CAB 4X4 LARAMIE. THE SAFETY RECALL IS FROM CHRYSLER FOR A DEFECT ON LEFT TIE ROD BALL STUD MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS CAUSING LOSS OF DIRECTIONAL CONTROL AND / OR CRASH WITHOUT WARNING. IN LIGHT OF ALL THE GM AND TOYOTA DEADLY INCIDENTS WITH MULTITUDES OF RECALLS AND FRAUD MY ISSUE HAS NOT BEEN RESOLVED BY MY LOCAL DEALERSHIP GENES CHRYSLER FAIRBANKS AK, CONTACTING CHRYSLER INQUIRING ABOUT MY PARTS TAKING EXTREMELY LONG TO MANUFACTURE PER MY DEALERSHIP, AND I ALSO CONTACTED BY TELEPHONE, THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, WASHINGTON DC VEHICLE HOTLINE AND STILL NOTHING HAS BEEN DONE. I WAS THE 1ST TO MAKE AN APPOINTMENT BACK IN JANUARY 2014 THEN GOT THE RUNAROUND EVER SINCE AND REPEATED CALLS TO THE SERVICE WORKERS, MANAGER AND OWNER OF GENES CHRYSLER MY DEALERSHIP. WORSE YET I JUST RECEIVE YET ANOTHER MAIL NOTICE ABOUT THE SAME RECALL AND STILL WAITING. I EMAILED BY DEALERSHIP INFORMING THEM THAT MY FAMILY AND I WERE TAKING A VACATION DRIVING ON THE RICHARDSON HIGHWAY TO VALDEZ AK WHICH ARE THE WORST ROUGHEST ROADS IN AK AND THAT IF WE WERE TO BE INVOLVED IN AN ACCIDENT CAUSED BY THIS UNRESOLVED SAFETY DEFECT THAT MY CHILDREN AND FAMILY WOULD SUE AND BLOW THIS OUT ON THE MEDIA. PLEASE HELP US I DRIVE 55 MILES ROUND TRIP DAILY TO WORK AND I AM THE ONE RISKING MY LIFE! *TR
I RECEIVED SAFETY RECALL N49/NHTSA 13V-529 AND TOOK TO DEALER SOMETIME IN 2/14. I HAVE CALLED REPEATEDLY AND ALWAYS GET THE SAME ANSWER" WE'LL CALL YOU WHEN IT'S AVAILABLE". IT'S THE END OF JUNE AND I HAVE TO BELIEVE THAT THE PARTS ARE AVAILABLE.I JUST RECEIVED ANOTHER NOTICE ON THE SAME PART.DO THEY NOT KEEP TRACK OF PEOPLE WAITING? I TOW A 10,000 POUND CAMPER MOST OF THE SUMMER AND AM ON EDGE ALL THE TIME I AM DOING IT. *TR
2011 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO LEFT TIE ROD RECALL NOTICE ISSUES. *SMD THE CONSUMER STATED HE RECEIVED ANOTHER RECALL LETTER. THE CONSUMER STATED SINCE EARLY FEBRUARY, HE HAD BEEN ATTEMPTING TO GET THE VEHICLE REPAIRED, WITH NO SUCCESS, DUE TO LACK OF PARTS.
MY DODGE RAM 2500 FROM 2011 HAS BEEN RECALLED FOR A POSSIBLE FAULTY FRONT TIE ROD FAILURE. I TOOK THE TRUCK IN ON JAN 7, 2014 TO HAVE IT FIXED. AT THE TIME THEY SAID THEY NEEDED TO ORDER THE PART AND IT WOULD TAKE 7-10 DAYS TO GET IT IN. TWO AND A HALF MONTHS LATER I RECEIVED A CALL SAYING THE PART WAS IN. I SCHEDULED THE TRUCK FOR SERVICE ON APR 16, 2014. WHEN I TOOK THE TRUCK IN I WAS TOLD THAT THE PART HAD BEEN REDESIGNED AND THEY WOULD ORDER A NEW ONE. IT'S BEEN THREE MONTHS SINCE THEN AND I HAVEN'T HEARD BACK FROM THE DEALERSHIP THAT THE PARTS ARE IN TO REPAIR MY TRUCK. I'VE BEEN FORCED TO USE MY TRUCK FOR SIX AND A HALF MONTHS BECAUSE DODGE DOESN'T HAVE THE PARTS AVAILABLE TO FIX MY RECALLED TRUCK WHICH CAN BE THE CAUSE OF A MAJOR ACCIDENT IF THE TIE ROD GOES BAD. DODGE NEEDS TO BE MORE RESPONSIVE IN TAKING CARE OF THEIR RECALLED VEHICLES BEFORE THEY CAUSE MORE ACCIDENTS. HELP! *TR
AUGUST 2013 WE BOUGHT AFTERMARKET WHEELS FOR OUR 2011 DODGE RAM 2500. JULY 6, 2014 WHILE WASHING TRUCK, WE NOTICED SIX (6) LUG NUTS AND STEMS/BOLT MISSING. TWO MISSING ON REAR TIRE AND TWO MISSING ON BOTH FRONT TIRES. CONTACT OUR TIRE COMPANY TO GET THE PROBLEM REPAIRED AND HE STATED THAT CHRYSLER HAS THAT PART, THE LUG NUT BOLTS/STEMS, IS ON A NATIONWIDE BACK ORDER AND DID NOT HAVE AN ESTIMATE TO WHEN THEY WOULD BE AVAILABLE. NOW, I DON'T FEEL SAFE DRIVING A TRUCK WITH 6 LUG NUTS MISSING AND CANNOT GET IT REPAIRED. ALSO, WHEN I GET IT REPAIRED, WILL IT HAPPEN AGAIN? PROBABLY, THAT'S WHY THE PART IS ON BACK ORDER. *TR
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NO INCIDENT. RECEIVED RECALL N49 IN JANUARY 2014. DEALER (MCKINNEY DODGE EASLEY SC ) IS WAITING ON PARTS? IS THIS VEHICLE SAFE TO DRIVE CANNOT GET AN ANSWER. *JS
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V52900 (STEERING), BUT THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED DATE OF ARRIVAL FOR THE PARTS. THE CONTACT SOLD THE VEHICLE DUE TO THE EXTENSIVE WAIT TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING), BUT THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE LIMITED. THE CONTACT HAD BEEN WAITING SINCE NOVEMBER OF 2013 TO HAVE THE VEHICLE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE DEALER AND MANUFACTURER COULD NOT PROVIDE A SPECIFIC DATE AS TO WHEN THE PARTS WOULD BECOME AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE DEALER AND MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING), BUT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE FOR THE REPAIR. THE CONTACT HAS NOTIFIED THE DEALER ON SEVERAL OCCASIONS AND STATED THAT THE REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I HAVE NOW RECEIVED TWO NOTICES ABOUT THE LEFT TIE ROD. I OWN TWO DODGE PICK UPS AND STILL, 5 MONTHS LATER THEY CANNOT GET THE PARTS! I APPRECIATE THE CONCERN BUT WHAT GOOD IS IT IF WE CANNOT GET THE PARTS TO HAVE IT FIXED! QUIT SPENDING TIME ON SENDING OUT NOTICES AND GET THE PARTS! *TR
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS NOT ABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT STATED THAT THE DEALER AND THE MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY WERE NOT ABLE TO PROVIDE AN ESTIMATED TIME FROM WHEN THE PARTS WOULD BE AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/19/14*CN UPDATED 08/28/2014 *JS
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD EXCEEDED THE REASONABLE AMOUNT FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 10/02/14*LJ UPDATED 03/09/2015*JS
I HAVE RECEIVED TWO SAFETY RECALLS FOR THIS VEHICLE RECALL NUMBER N49/NHTSA 13V-529. THE RECALL IS TO REPLACE THE LEFT TIE ROD BALL STUD ON THE STEERING LINKAGE. I RECEIVED THE FIRST RECALL NOTICE IN JANUARY 2014. I IMMEDIATELY WENT TO MY DODGE DEALER TO HAVE THE WORK PERFORMED. DODGE STATED THAT THEY WOULD HAVE TO ORDER THE PARTS. SIX MONTHS LATER I AM STILL WAITING FOR THE PARTS. TODAY I RECEIVED THE SECOND SAFETY RECALL NOTICE FOR THE SAME PROBLEM. I CALLED CHRYSLER RECALL ASSISTANCE AND WAS TOLD IT WOULD TAKE AN ADDITIONAL THREE TO FIVE MONTHS BEFORE THE PARTS WERE AVAILABLE. THAT IS UNACCEPTABLE AND EXTREMELY DANGEROUS. CHRYSLER IS PLAYING RUSSIAN ROULETTE WITH PEOPLES' LIVES. CHRYSLER'S CLAIM THAT IT TAKES NINE MONTHS TO A YEAR TO OBTAIN THE PARTS IS PATENTLY FALSE. THEY HAVE SIMPLY INTENTIONALLY PLACED A BOTTLENECK IN THE RECALL PROCESS IN ORDER TO IMPROVE THEIR CASH FLOW. DO PEOPLE HAVE TO DIE BEFORE ACTION IS TAKEN? *TR
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD EXCEEDED A REASONABLE ABOUT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS UNAVAILABLE AND THERE WAS A WAITING LIST OF 365 CUSTOMERS AHEAD OF THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/11/14*CN
TL * THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL * THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HOWEVER, THE DEALER DID NOT HAVE THE PARTS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V529000: (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/11/14*CN
TL* THE CONTACT OWNS A 2011 DODGE RAM 2500.THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I AM SEEING A LOT OF THE SAME COMPLAINTS WITH THIS RECALL. I AM GETTING THE SAME STORY THAT THEY ARE WAITING ON PARTS AND CANNOT PERFORM THIS RECALL NOW. THE DEALER DOES NOT KNOW WHEN PARTS ARE TO COME IN. MY CONCERN IS, ITS ALREADY BEEN WAY MORE THAN A FEW MONTHS SINCE I WENT INTO THE DEALER AND HAD THEM VERIFY MY TRUCK NEEDED THE RECALL. I DON'T DRIVE MY TRUCK ON A DAILY BASIS BUT WHEN I AM USING IT I AM USUALLY HAULING MY DUMP TRAILER. I DON'T WANT TO BE THE CAUSE OF ME OR SOMEONE ELSE GETTING INJURED WHEN I KNOW THERE IS AN ISSUE WITH THE TRUCK LIKE THE STEERING MAY FAIL. I DON'T UNDERSTAND HOW THERE CANNOT BE ANY PARTS TO REPLACE THIS YET. *TR
RECEIVED THE N49 / NHTSA 13V-529 LEFT TIE ROD RECALL NOTICE, MADE AN APPOINTMENT TO GET IT REPLACED ON 1/10/14 4 DAYS AFTER THE START OF THE RECALL. TOOK THE TRUCK IN TO DEERY BROTHERS IOWA CITY TO GET THE RECALL COMPLETED. INSTEAD OF DOING THE RECALL THEY SIMPLY LOOKED UNDER THE TRUCK AND VERIFIED IT WAS ONE THAT NEEDED THE RECALL, AND WOULD PUT ME ON THE LIST TO HAVE IT DONE. STATED THEY WOULD CONTACT ME WHEN PARTS COME IN. THIS WAS OVER 6 MONTHS AGO AND EVERY TIME I TALK TO THEM THEY SAY THEY ARE REPLACING PARTS AS FAST AS THEY COME IN. I JUST RECEIVED A SECOND LETTER FROM CHRYSLER TODAY STATING THIS IS AN IMPORTANT SAFETY RECALL AND SHOULD BE DONE AS SOON AS POSSIBLE. I CALLED DEERY BROTHERS AGAIN THIS MORNING AND GOT THE SAME RESPONSE THAT THEY ONLY GET 2-3 SETS OF PARTS AT A TIME AND WILL LET ME KNOW WHEN MINE ARE AVAILABLE. THEY STATED THEY HAVE PEOPLE ON THE LIST THAT HAVE BEEN THERE QUITE A WHILE LONGER THAN ME. WHICH SEEMS FUNNY AS I WENT IN 4 DAYS AFTER THE RECALL STARTED. I DID CALL THE CHRYSLER GROUP RECALL ASSISTANCE CENTER LISTED ON THE RECALL AND GOT THE SAME RUNAROUND. I FEEL I AM DRIVING A TICKING TIME BOMB, THEY WERE UNABLE TO ANSWER MY QUESTION ABOUT WHO WOULD BE RESPONSIBLE IF THIS BREAKS GOING DOWN THE ROAD AND CAUSES AN ACCIDENT. I DO NOT USE MY TRUCK AS A CAR, USUALLY I AM CARRYING A HEAVY LOAD IN THE TRUCK AND/OR PULLING A TRAILER. I'M JUST CONCERNED ABOUT THE COLLATERAL DAMAGE THAT COULD OCCUR IN SUCH A CASE. I REALIZE THEY HAVE A LOT OF UNITS ON THE
TL ' THE CONTACT OWNS A 2011 DODGE RAM 2500. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS UNABLE TO BE REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. JCC
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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