TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 15 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FELT AS IF THE BRAKES HAD SLIPPED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,000.
2012 Dodge Journey complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
HAD MY BRAKES CHECKED AT MY MECHANIC BECAUSE THEY WERE GRABBING. HE SAID THE ROTORS WERE WARPED. MY VEHICLE ONLY HAS 25,000 MILES ON IT. CALLED DODGE THEY SAID TOO BAD YOU BOUGHT IT USED IT IS YOUR PROBLEM. *TR
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER'S SEAT HEATING SYSTEM FAILED AND COULD NOT BE TURNED OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 13,956.
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER'S SIDE OF THE CONTACT'S VEHICLE. THE VEHICLE OVERTURNED THREE TIMES BEFORE CRASHING INTO A CACTUS. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED LACERATIONS TO THE ELBOW, RIGHT SHOULDER INJURIES, AND BACK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT BUT THE VEHICLE WAS NOT INSPECTED FOR THE CAUSE OF THE AIR BAG FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. *TR
TODAY DRIVING DOWN THE ROAD WITH BUILDINGS ON BOTH SIDES I HEARD SQUEALING ECHOING. AS I CAME TO A STOP IN MY GARAGE AND SHUT THE DOOR I SMELLED THE MOST AWFUL BURNING SMELL. MY FIANCEE SAY IT WAS METAL BURNING, AND I FELT BY MY TIRES AND THEY WERE HOT. MY SUV HAS 23000 AND THEY ARE MOSTLY HIGHWAY MILES. I DID SOME RESEARCH ON HERE AND FOUND IT IS A COMMON PROBLEM AND SHOULD NOT BE HAPPENING ALREADY ON MY CAR. I HAVE ALSO HAD PROBLEM WITH MY TOUCH SCREEN RADIO HAVING A MIND OF ITS OWN. IT SWITCHES RADIO STATIONS ON ITS OWN. IT HAS SWITCHED FROM CD TO RADIO TO AUX ON ITS OWN. IT HAS MAXED OUT ON VOLUME ON ITS OWN AND IT SHUT COMPLETELY OFF ON ITS OWN. I THINK THERE IS A SHORT BUT THE DEALERSHIP CAN'T FIND ANYTHING WRONG WITH IT. *TR
REAR, PASSENGER SIDE SEAT BELT IS FRAYING IN SEVERAL EQUALLY SPACED PLACES AND HAS A WHOLE IN IT AS A RESULT OF THE RETRACTION SYSTEM.
WE PURCHASED A NEW 2012 JOURNEY IN MARCH 2012 FROM ARE LOCAL DODGE DEALER...BOUGHT A NEW VEHICLE BECAUSE WE DID NOT WANT TO BE SHELLING OUT MONEY FOR REPAIRS....HAVE BEEN A DODGE CUSTOMER FOR SOME 20 YRS... ALL IN ALL..I LOVE MY JOURNEY...CAN'T SAY THE SAME FOR THE DEALER OR CHRYSLER.. IN MARCH OF 2013 AT ABOUT 12,500 MY MECHANIC SUGGESTED I MIGHT WANT TO GET ALIGNMENT CHECKED OUT BECAUSE THE FRONT TIRES WERE WEARING ABNORMALLY...I TRIED TO CALL THE DEALER ABOUT THE WARRANTY TO SEE IF THIS WAS COVERED...THEY NEVER CALLED ME BACK....ON 6/15/13 AT ABOUT 13,000...I WENT BACK TO MY GUY...HE INFORMED ME THAT THE FRONT TIRES WERE INDEED BALD ALREADY, AND SUGGESTED I GO TO THE DEALER TO SEE WHAT THEY COULD DO....I WAS GREETING BY A VERY SMUG, COCKY AND RUDE SERVICE MANAGER NAMED JOHN.....HE TOLD ME CHRYSLER DOES NOT STAND BEHIND THE TIRES OR THE ALIGNMENT.....REALLY JOHN???? EVEN AT 13000 YOU DON'T SEE A POSSIBLE PROBLEM ?? WHAT DID I PAY 26,000 $ FOR ?? AT THIS POINT JOHN AND I EXCHANGED SOME WORDS AND HE SAID YOU TOO.....ENDED UP HAVING MY GUY TAKE CARE OF THIS...600 $ LATER, AND FEELING MUCH SAFER, I NOW HAVE TWO NEW TIRES ON THE FRONT, FIXED THE ALIGNMENT AND ALSO PUT IN TWO FRONT CAMBERTS. WHICH HE THOUGHT WERE DEFECTIVE FROM THE FACTORY KNOWING THE CAR HAS NOT BEEN HIT.. ALSO HAVE NOTICED THE WHEN DRIVING AT LOWER SPEEDS (10-30) THAT IT SEEMS LIKE THE ACCELERATION SEEMS TO STRUGGLE OR WANTS TO SKIP AT TIMES....I HAVE SEEN THIS ISSUE MENTIONED BEFORE. WHILE MY ISSUES DO NOT COM
MY FAMILY WAS IN THE VEHICLE (MY SON WAS 4 WEEKS OLD AT THE TIME, MY DAUGHTER 2) ON THE NEW YORK STATE THRUWAY AND THE VEHICLE STALLED OUT AT 65 MPH. MY HUSBAND WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND RESTART THE VEHICLE. ABOUT 15 MILES LATER, IT HAPPENED AGAIN. WE EXITED THE HIGHWAY AND THE WARNING INDICATOR LIGHT ILLUMINATED. SHORTLY AFTER THAT, THE LOW FUEL LIGHT ILLUMINATED. IT'S HAPPEND TWO OTHER TIMES SINCE THAT FIRST INCIDENT. THE DEALERSHIP HAS TOLD ME THAT THEY CAN'T RECREATE THE INCIDENT AND THE CODES AREN'T ACTIVE SO THEY CAN'T VERIFY THE SCENARIO. CHRYSLER HAS TOLD ME THERE IS NOTHING THEY CAN DO. THE VEHICHLE IN UNPREDICTABLE, UNRELIABLE AND IN MY OPINION, UNSAFE. I DID A GOOGLE SEARCH ON THE ISSUE AND FOUND A FORUM INDICATING STALLING ISSUES WITH DODGE JOURNEYS DATING BACK TO 2008. THE RESPONSES FROM SERVICE PROFESSIONALS IS ASTOUNDING - EVERYTHING FROM IT BEING A RESULT OF THE VEHICLE JUST BEING WASHED TO KEY FOB DEPROGRAMMING. *TR
THE CAR DISABLES WHILE DRIVING AND DOES NOT START PROPERLY. THE CAR HAS BEEN AT THE DEALERSHIP 5 TIMES SINCE I PURCHASED IT AND EACH TIME THEY WERE UNABLE TO FIX THE CAR. I BELIEVE THE CAR IS A LEMON AND WANT TO SPARE SOMEONE THE NIGHTMARE THAT I HAVE BEEN EXPERIENCING. *TR
I WAS TRAVELING IN THE SLOW LANE OF ROUTE 2, WHEN ANOTHER CAR CRASHED INTO THE SIDE OF ME. CAR HIT DIRECTLY IN DRIVERS DOOR. THE SIDE OF THE CAR WAS DAMAGED BADLY, TO THE POINT WHERE THE DOORS WERE NOT ABLE TO BE OPENED. I HAD TO BE REMOVED OUT OF THE PASSENGER SIDE OF VEHICLE. I WAS TRANSPORTED TO THE HOSPITAL WITH BRUISES AND PAIN TO THE LEFT SIDE OF MY BODY. I BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY SYSTEMS. NONE OF THE AIR BAGS DEPLOYED IN THE CAR. THE SIDE IMPACT BAGS DID NOT DEPLOY. I HIT MY HEAD HARD ON THE DRIVER DOOR. WHY WOULD THESE SAFETY SYSTEMS NOT WORK? *TR
HAVE HAD MY DODGE PURCHASED NEW FOR A LITTLE LESS THAN ONE YEAR. AT AROUND 20,000 MILES I NOTICED THE TIRES SEEMED TO BE WEARING EXCESSIVELY WHICH I THOUGHT WAS STRANGE WITH NEW TIRES. I REQUESTED AT MY NEXT OIL CHANGE TO HAVE THEM ROTATED TO SEE IF THAT WOULD HELP. NEVER PAID IT MUCH MORE ATTENTION UNTIL MY TRACTION LIGHT KEPT COMING ON WHEN DRIVING IN REGULAR WEATHER CONDITIONS IN ADDITION TO WET CONDITIONS. I CONTACTED THE DEALER HAD MY CAR INSPECTED. THE SUSPENSION AND ALIGNMENT SEEMED TO BE FINE THERE WAS NO EXPLANATION WHY MY TIRES AT THAT POINT 28,000 WERE BALLED AND DOWN TO THE TREAD INDICATORS ON ALL FOUR TIRES. THE DEALERSHIP CONTACTED KUMHO WHO ADVISED I DID NOT HAVE A WARRANTY FOR REGULAR TREAD WEAR AND DODGE STATES THEY HAVE NOTHING TO DO WITH THE TIRES THE WARRANTY IS THROUGH KUMHO. WELL WOULD YOU EXPECT TO HAVE AN UNSAFE VEHICLE TO DRIVE BECAUSE OF NO TREAD BEING LEFT AT 28,000 MILES? I WOULD NOT UNTIL I CONTACTED KUMHO TO DISCUSS MYSELF AND WERE ADVISED THAT THE TIRES ARE MADE OUT OF A COMPOUND THAT IS NOT MEANT TO LAST THAT LONG AND ARE NOT OF THE SAME MATERIAL AS YOU WOULD BUY A NEW SET OF TIRES OF THE SAME BRAND AND SIZE FROM A TIRE DEALERSHIP DIRECTLY. THEY MAKE THE TIRES TO THE MANUFACTURER SPECIFICATIONS AND THEY ARE NOT MEANT TO LAST SO BALLED TIRES AT 20,000 MILES IS ACCEPTABLE AND SAFE FOR NEW DODGE JOURNEY OWNERS! WHEN I AM IN AN ACCIDENT WITH MY FAMILY BECAUSE OF THESE TIRES BEING MADE OUT OF A COMPOUND THAT IS ONLY MEANT TO LAST A FEW MILES THEN SO
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 225/55/R19 (DOT 27PJYA5M4411) TIRES. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT PASSENGER'S SIDE TIRE BLEW OUT CAUSING DAMAGE TO THE RIM. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC FOR THE REPLACEMENT OF THE TIRE. THE MECHANIC STATED THERE WERE CRACKS ON THE TIRES SIDEWALL. AFTER REPLACING THE TIRE, THE FAILURE RECURRED. THE FRONT DRIVER'S SIDE TIRE ALSO BLEW OUT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,037. *TR
2012 DODGE JOURNEY CREW EXPERIENCES STALLING DURING ACCELERATION BETWEEN 0-10 MPH; MAKES A JUMPING SENSATION DURING ACCELERATION FROM A DEAD STOP. *TR
WHILE I EXITED OFF A HIGHWAY RAMP TO PROCEED ON ANOTHER HIGHWAY, I PUT MY INDICATOR ON TO BREAK INTO HIGHWAY TRAFFIC, MY VEHICLE THEN LOST CONTROL BY ITSELF AND SLAMMED REPEATEDLY ONTO THE GUARD RAILS. THE VEHICLE DID NOT COME TO AN IMMEDIATE STOP SO I STRUGGLED TO GAIN CONTROL AND THE VEHICLE STOPPED APPROXIMATELY .45 MI FROM THE ACCIDENT. IT IS A NEW CAR WITH A 100,000 MILES WARRANTY SO I CALLED THE MANUFACTURER AND MADE A COMPLAINT. THEY HAD AN INVESTIGATOR COME OUT AND INVESTIGATE THE CRASH AND CAR AND I DON'T KNOW WHAT THE END RESULT IS BECAUSE UP TO THIS DAY I HAVE NOT RECEIVED A COPY OF THE REPORT OR ANY INFORMATION ON WHAT HAPPENED TO MY CAR THE DAY OF THE CRASH. I AM DEVASTATED BECAUSE I HAVE BEEN WITHOUT MY CAR EVER SINCE. IT IS STILL IN THE MANUFACTURERS POSSESSION. THEY DO NOT ANSWER ANY OF MY CALLS OR RESPOND TO ANY OF MY MASSAGES. I STRUGGLED THE ENTIRE WINTER MONTHS WITH MY CHILDREN BECAUSE WE HAD TO WALK IN SEVERE WEATHER AND TEMPERATURES. I AM A MOM WITH FIVE CHILDREN AND ITS BEEN A STRUGGLE FRO ME NOT KNOWING ANYTHING ABOUT MY CAR OR HAVING IT TO USE. PLEASE HELP ME BECAUSE THIS IS ABUSE AND INJUSTICE TO MY CIVIL RIGHTS. *TR
MY 2012 DODGE JOURNEY EXPERIENCES A STALL WHEN TRYING TO PICK UP SPEED. IT APPEARS TO SOUND LIKE THE TRANSMISSION DON'T WANT TO CHANGE OVER. IT MAKES A JUMPING SOUND WHEN TRYING TO PICK UP SPEED. *TR
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY SE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 TO 25 MPH, THE VEHICLE SPUN OUT OF CONTROL WITHOUT ANY WARNING. THE VEHICLE STOPPED AFTER IT CRASHED INTO THE GUARD RAIL. THE CONTACT DID NOT RECEIVE ANY INJURIES. THE POLICE WERE CONTACTED AND A REPORT WAS AVAILABLE. THE VEHICLE WAS LATER TOWED TO A DEALER. THE MANUFACTURER WAS CONTACTED AND THEY INFORMED HER THAT AN INVESTIGATOR WOULD COME OUT AND DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED PENDING THE INVESTIGATION. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 3,000.
WHEN APPLYING THE BRAKES AND COMING TO A STOP THERE WAS AN AWFUL GRINDING NOISE AND IT FELT AS IF THE VEHICLE MIGHT BE JERKING OR NOT STOPPING CORRECTLY. I BROUGHT IT TO THE DEALERSHIP FIRST THING ON MONDAY AND AFTER THEIR INSPECTION WAS TOLD THAT THE REAR BRAKE PADS ARE DEFECTIVE. THERE WAS SOME SURFACE RUST ON THE PADS AND ROTORS, BUT I WAS TOLD THAT IS NORMAL AND THAT THESE PARTS ACCUMULATE RUST OVERNIGHT BUT IT NORMALLY GRINDS OFF WHEN DRIVING THE NEXT DAY. THE DEALERSHIP DID NOT HAVE THE REAR BRAKE PADS OR ROTORS IN STOCK, SO THEY ARE ON ORDER. I WAS TOLD THE VEHICLE WOULD BE OK TO DRIVE UNTIL THE PARTS COME IN AND THEY INSTRUCTED ME THAT I HAD TO COME PICK THE JOURNEY BACK UP AND COULD NOT LEAVE IT AT THE DEALERSHIP. WITH THE GRINDING NOISE, VEHICLE JERKING AND NEW KNOWLEDGE OF THE "DEFECTIVE" PARTS, I AM NOT COMFORTABLE DRIVING THIS VEHICLE RIGHT NOW. *TR
I PURCHASED THE VEHICLE ON JUNE 15,2012. UNEXPECTEDLY, ON SEPTEMBER 22, 2012 MY VEHICLE LOST CONTROL AT THE LOCATION I 287NB EXIT 41A PARSIPPANY RAMP ONTO 80 E TRAFFIC THEN MY VEHICLE LOST CONTROL AND SLAMMED ONTO THE GUARD RAIL REPEATEDLY. I IMMEDIATELY NOTIFIED JOHN JOHNSON OF THE INCIDENT AND I PLEADED FOR THEM TO SEND ME A TOW TRUCK BECAUSE OF MY 100,000 MI WARRANTY. FURTHER, I CONTACTED THE MANUFACTURERS CHRYSLER GROUP AND EXPLAINED THE SITUATION. EVENTUALLY, BECAUSE OF THE ACCIDENT CAUSE AND EFFECT THEY TOOK THE VEHICLE AND SEND FOR A CONTRACTOR INSPECTOR FROM PENNSYLVANIA TO INSPECT THE CAR. AFTER THE INSPECTION, THE CONTRACTOR CONTACTED ME AND TOLD ME HE IS SENDING IN THE REPORT TO CHRYSLER AND WAIT A WEEK BEFORE CONTACTING THEM FOR A COPY OF THE REPORT. MOREOVER, I FOLLOWED UP, AND CHRYSLER COULD NOT TELL ME WHO WAS HANDLING MY CASE. FINALLY, AFTER PURSUING MY CASE SOMEONE TOLD ME THAT MY VEHICLE CASE FILE WAS CLOSED AND SENT TO THE LEGAL DEPARTMENT BECAUSE IT WAS DETERMINED THAT MY VEHICLE STEERING WHEEL WENT OUT. FURTHER, I WAS TOLD THAT SOMEONE WOULD BE IN CONTACT WITH ME SHORTLY. NO ONE CONTACTED ME AND SEVERAL WEEKS PASSED AND I STILL DIDN'T HEAR ANYTHING FROM THE CHRYSLER GROUP. I TRIED AGAIN UNTIL I GOT AN ANSWER AND I WAS TOLD TO EXPECT A LETTER AND NO FURTHER INFORMATION WAS PROVIDED. EVENTUALLY, AFTER A LONG WAIT, I RECEIVED A LETTER THAT STATED THAT MY CLAIM IS DENIED AND THAT THE INSPECTOR DID NOT FIND ANY MANUFACTURING DEFECT THAT CAUSED THE ACCIDENT. I
WHILE DRIVING THE CAR ON A BUSY ROAD IT SUDDENLY LOST POWER AND DIED WHILE DRIVING IT, HAD IT TOWED TO A DEALERSHIP AND IT WAS DISCOVERED THAT THE FUEL PUMP FUSE HAD BLOWN, THE CAR IS ONLY 1YR OLD. THE SECOND TIME WE WERE DRIVING DOWN A BUSY HIGH WAY AND THE SAME THING HAPPENED THIS TIME IT WAS DETERMINED THAT THE FUEL PUMP WAS BAD THE DEALER REPLACED IT, THERE HAVE BEEN A MULTITUDE OF PROBLEMS WITH THIS VEHICLE FROM THE AC NOT COMING ON TO THE RADIO/NAV SCREEN NOT COMING ON WHEN THE CAR IS STARTED. BRAKE PROBLEMS SEEMS TO BE THE NEXT THING THAT IS ROUGH ON THIS VEHICLE. *TR
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY SXT, EQUIPPED WITH A PARK SENSE MOPAR BACKING SYSTEM (PART NUMBER 82212465). THE CONTACT WAS IN REVERSE WHEN THE BACKING SYSTEM ALERTED THAT THERE WAS ANOTHER VEHICLE APPROACHING. THE CONTACT HEARD THE ALERT CHIME BUT STATED THAT THE ALARM NEEDED TO BE AMPLIFIED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,200 AND THE CURRENT MILEAGE WAS 3,600. UPDATED 09/19/12*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED BUT, NOT BUY THE DEALER. UPDATED 09/26/2012 *JS
I BOUGHT MY NEW DODGE JOURNEY ON THE 16TH OF JULY 2012. I LIVE APPROXIMATELY 40 MILES FROM THE DEALERSHIP WERE I BOUGHT MY JOURNEY. MOST OF MY DRIVING IS HIGHWAY SO I DIDN'T NOTICE THE ISSUE RIGHT AWAY. THE FIRST TIME I CAME TO A STOP WITH MY NEW VEHICLE THE BRAKES SHUDDERED LIKE THEY WERE GRABBING THEN LETTING GO AND GRABBING AGAIN, REALLY FAST. I RETURNED TO THE DEALERSHIP 4 DIFFERENT TIMES FOR THIS AND A TRANSMISSION SHUDDER WHICH THEY SAY CHRYSLER HAS NO FIX. IS THIS SOMETHING YOU HAVE SEEN FROM JOURNEYS BEFORE? THANKS FOR YOUR TIME. *TR
WE PURCHASED A BRAND NEW 2012 DODGE JOURNEY IN MARCH 2012. THE CAR HAD 14 MILES ON IT, OUR FIRST NEW CAR. SHORTLY AFTER DRIVING THE CAR AROUND FOR ABOUT A MONTH, WE STARTED HAVING PROBLEMS WITH THE TRANSMISSION. WE NOTICED THAT WHEN COMING TO A STOP THE TRANSMISSION STARTING STUTTERING AND IT WOULD SHAKE THE WHOLE CAR. WE THOUGHT IT WAS JUST THAT ONCE, BUT THEN IT STARTED HAPPENING ALMOST EVERY TIME WE WOULD COME TO A STOP, WHETHER WE WERE SLOWING DOWN COMING OFF OF A HIGHWAY OR SITTING THROUGH STOP AND GO TRAFFIC. WE TOOK IT TO THE DEALERSHIP AND THEY COULDN'T RECREATE IT. THEY HOOKED IT UP TO THEIR COMPUTER AND FOUND NO ISSUES. 3 MONTHS LATER WE DECIDED TO TAKE IT IN TO BE LOOKED AT AGAIN. WHILE DRIVING THE CAR THEY WERE ABLE TO RECREATE THE STUTTERING, THIS TIME WHILE ACCELERATING. SINCE THEN THEY HAVE BEEN BACK AND FORTH WITH CHRYSLER AND HAVE HAD THE CAR IN THE SHOP FOR 2 WEEKS NOW. CHRYSLER IS NOW HAVING THEM OPEN THE TRANSMISSION AND REPLACE SOME PARTS. THIS CONCERNS ME SINCE THIS IS A BRAND NEW CAR! *TR
CHECK ENGINE LIGHT ON. LOSS OF ENGINE POWER. AFTER TWO TIME TO THE SAME DEALER, SAME PROBLEM. TOOK CAR TO ANOTHER DEALER, FINALLY THE CORRECT REPAIR. DEFECTIVE CYLINDER HEAD. *TR
BRAKES ON THE 2012 DODGE JOURNEY SQUEAKED AND APPEARED TO NOT WANT TO STOP PROPERLY. I TOOK VEHICLE IN FOR SERVICE AND WAS TOLD THAT IT WAS BREAK DUST THAT CAUSED THE PROBLEM. AFTER THE SQUEAKING GOT WORST, I TOOK IT BACK IN WAS TOLD THAT THEY REPLACED MY BRAKE PADS. HERE I AM 2 MONTHS LATER WITH THE SAME PROBLEM. IN ADDITION, THE VEHICLE HAS A SLOW TAKE OFF. WHEN TRYING TO OBTAIN SPEED THE VEHICLE STALLS BEFORE SPEED IS PICKED UP. NOW, I'M HAVING PROBLEMS WITH THE PASSENGER SEATBELT NOT GIVING A LIGHT SIGNAL NOR ALARMING SIGNAL THAT SEATBELT IS NOT ON. *TR
BRAND NEW VEHICLE AND THE TRANSMISSION SHUTTERS WHEN SHIFTING GEARS. I TOOK IT TO ONE DEALERSHIP AND THEY SAID THEY "RESET" THE COMPUTER CHIP AND THAT SHOULD FIX THE PROBLEM.... IT DIDN'T!! I TOOK IT TO ANOTHER DEALERSHIP AND I WAS TOLD THAT THIS IS "NORMAL". WHAT!!!!!!!!! HOW CAN THAT BE NORMAL FOR ANY VEHICLE. THE SERVICE DIRECTOR TOLD ME THAT MOST PEOPLE DON'T FEEL IT UNTIL 3000-3500 MILES. ARE YOU KIDDING ME!!!!!!!! NOW I'M WAITING TO HEAR FROM CHRYSLER TO SEE WHAT CAN BE DONE! *TR
I WAS DRIVING AT 830PM AND HAD AT LEAST 120 MILES ON THE SAME ROAD AND SET THE CRUISE CONTROL TO 68MPH, THE LEGAL SPEED WAS 65MPH AND THERE WAS LIGHT TRAFFIC. AS MY CAR APPROACHED A SMALL HILLY INCLINE, IT FAILED TO MAINTAIN THE 68MPH, DROPPING TO 60MPH, AND THEN UPON REACHING "THE TOP" IT ACCELERATED RAPIDLY REACHING HIGH RPMS ROUGHLY 5500 6000 AND OVER COMPENSATING TO AS MUCH AS 77 BEFORE SLOWING DOWN TO THE PRESET SPEED. AFTER DOING THIS 3 MORE TIMES, I PULLED OVER TURNED OFF THE CAR AND STARTED IT UP, HOPING IT MAY JUST BE A QUICK FIX. IT ONCE AGAIN DID IT AND I REFRAINED FROM USING THE CRUISE CONTROL FOR THE REMAINDER OF MY TRIP. ON MY WAY BACK, I ONCE AGAIN TRIED THE CRUISE CONTROL AGAIN AND SAW THE SAME RESULTS. UPON RETURNING HOME I CALLED MY DEALER AND THEY TOLD ME THEY WOULD LOOK AT IT AT MY NEXT APPOINTMENT WHICH WAS 10 DAYS LATER. 2 DAYS PRIOR TO ME BRINGING IN THE CAR, I TRIED IT FOR A THIRD TIME, THIS TIME SET AT 45MPH, SAME AS LEGAL SPEED LIMIT, WHILE CONTINUING UP FROM A PARKWAY ONTO A BRIDGE ENTRANCE, THE CAR DID IT AGAIN AND NEARLY SENT ME FLYING INTO THE BACK OF A TRUCK BUT I WAS ABLE TO BREAK FAST ENOUGH TO SLOW DOWN AND DO A MINOR SWERVE WITHIN MY LANE TO AVOID IT. THIS WAS IMMEDIATELY FOLLOWED BY A LOW ENGINE COOLANT WARNING AND I PULLED OVER AS SOON AS POSSIBLE. THE COOLANT RESERVOIR WAS WELL ABOVE THE MINIMUM LEVEL, HOWEVER HAD ORANGE COOLANT ON TOP OF IT. I CLEANED UP WHAT I COULD AND DID BELOW SPEED LIMIT HOME. THIS WAS MY SECOND ISSUE WITH THE COOLA
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, HE CRASHED INTO A VEHICLE EXITING AN ALLEYWAY. THE AIR BAGS DID NOT DEPLOY AND THREE PASSENGERS WERE INJURED. THE VEHICLE WAS TOWED TO THE DEALER AND WAS NOT REPAIRED. THE AIR BAG FAILURE HAD NOT BEEN INSPECTED. THE FAILURE AND CURRENT MILEAGES WERE 2,000. THE VIN WAS UNAVAILABLE.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Dodge Journey → · Every Journey year → · How the figures are calculated →