2012 Dodge Journey complaints

HAD REAR BRAKES PADS AND ROTORS REPLACED BECAUSE OF FROZEN CALIPERS. TOOK TO DEALER AND SAID THAT CALIPER PIN NEEDED TO BE GREASED.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED ELECTRICAL FAILURES WITH THE AIR CONDITIONER, HEATER, DOOR LOCKS, LIGHTS OPERATING INDEPENDENTLY AND AN OVERHEATING STEERING COLUMN. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V082000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, SMOKE WAS PRESENT COMING FROM THE REAR PASSENGER SIDE WHEEL. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE BRAKE LINE FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 36,974.

I DROVE MY VEHICLE FOR ABOUT 30 MILES, UPON ARRIVING HOME AND REMOVING MY CHILDREN FROM THE CAR I SMELT SOMETHING BURNING. I COULDN'T LOCATE WHERE THE SMELL WAS COMING FROM AND JUST DECIDED TO KEEP AN EYE ON IT. ON THE 21ST OF JULY AGAIN AFTER DRIVING A DECENT AMOUNT, MAYBE 25 MILES, AND REMOVING MY CHILDREN FROM THE CAR I SMELT BURNING. WHEN GOING TO THE PASSANGER SIDE OF MY VEHICLE THE SMELL WAS STRONGER, AT THAT TIME I NOTICED SMOKE COMING FROM MY REAR PASSANGER TIRE AREA. I HAVE TAKEN MY VEHICLE TO TWO SEPERATE MECHANICS, INCLUDING THE DEALERSHIP WHERE I PURCHASED MY CAR AND HAVE BEEN TOLD DIFFERENT THINGS AS TO WHAT EXACTLY IS WRONG. I ALSO HAPPEN TO BE 4 DAYS AWAY FROM MY WARRANTY EXPIRING AND HAVE A FEELING THAT MAY BE CAUSING THE DIFFERENCE IN DIAGNOSIS. I HAVE SPOKEN WITH CHRYSLER DIRECTLY AND ALSO HAVE BEEN TOLD THAT MY WARRANTY WILL NOT COVER ANYTHING IF THE DEALERSHIP DOES NOT FIGURE OUT THE ISSUE BY TUESDAY (THE 28TH AND LAST VALID DAY OF MY WARRANTY) EVEN THOUGH THE COMPLAINT AND DIAGNOSIS HAD BEEN MADE TODAY. I HAVE BEEN AWARE OF A RECALL ON OTHER 2012 DODGE JOURNEY'S BUT ACCORDING TO VARIOUS RECALL INFORMATION SITES MY VEHICLE DOES NOT FALL IN THE MANUFACTURING DATE RANGE WHICH I DO NOT BELIEVE SHOULD BE EXCLUDED SINCE IT IS HAVING THE SAME ISSUES AS WHAT THE RECALL WAS PUT OUT FOR. BETWEEN BOTH MECHANICS I HAVE BEEN TOLD BRAKE PADS NEED REPLACED, ROTORS NEED RESURFACED AND/OR REPLACED, AND ONE OF THE MECHANICS EXPRESSED THAT THERE WAS EITHER A CALIPER ISSUE O

MY DAUGHTER WAS DRIVING THE CAR WHEN THE ABS LIGHT LIT UP AND NEVER TURNED OFF. THEN THE ADD SERVICE LIGHT CAME ON. THE CAR BARELY STOPS LIKE THE BRAKES ARE JUST GIVEN OUT. MIND YOU THERE IS LESS THAN 30K MILES ON IT.

I PURCHASED THIS CAR NEW ON JULY 23,2012, AND ALMOST IMMEDIATELY THERE WAS A LOUD GROANING NOISE FROM THE FRONT END, ALSO STARTED TO PULL TO THE RIGHT. MY FIRST DEALER CONTACT WAS ON SEPT 4, 2012 AND WORKED ON THE BRAKES, AND THIS SOMEWHAT CORRECTED THE PROBLEM FOR ABOUT A WEEK. THE DEALER HAS WORKED ON THE STEERING AND BRAKES A TOTAL OF 8 TIMES, REPLACING THE BRAKES SEVERAL TIMES, ALSO DEGLAZEING AND LUBRICATING AND WHATEVER, EACH TIME IT WORKED FOR A WEEK OR SO. THE LAST TIME , APRIL 29, 2014, A COMPLETE BRAKE JOB WAS DONE ON THE REAR BRAKES, A FRONT END ALIGNMENT, AND REPAIR THE FRONT BRAKES. THIS COST ME $499.00. MILEAGE IS 46700. THEY ALSO REBUILT THE ENGINE DUE TO HEAD AND VALVE FAILURE. AS OF MAY 25, 2015 IT IS AGAIN MAKING THE NOISE AND PULLING HARD TO THE RIGHT. I THINK CHRYSLER SHOULD TAKE THIS CAR BACK. VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DRIVING TYPICALLY LESS THAN 25 MPH AND CAR SHUTS DOWN. WHICH MAKES ME HAVE TO BRAKE, PLACE CAR IN NEUTRAL AND START AGAIN THEN SWITCH TO DRIVE. I TOOK CAR TO DEALERSHIP AND BECAUSE IT DIDN'T SHOW ON THE ELECTRICAL TESTER THEY SAID NOTHING WAS WRONG. BUT THE VEHICLE CONTINUES SHUTTING OFF WHILE I AM DRIVING WITH MY CHILDREN IN THE CAR.

MY RADIO WILL NOT CHANGE STATIONS OR INPUTS FROM SATELLITE,AM,FM,OR CD. SOMETIMES IT WILL TURN ALL THE WAY UP AND I AM UNABLE TO TURN IT DOWN OR OFF OR ANYTHING. I'VE EVEN PULLED THE CAR OVER AND TURNED THE ENGINE OFF BUT, WHEN I TURNED IT BACK ON THE VOLUME REMAINED UP AND I HAD TO DRIVE HOME VERY DISTRACTED. THE WORST PART IS THAT IT WILL JUMP STATIONS AT THIS LOUD VOLUME AND NOTHING CAN BE DONE TO FIX IT. EVERYTIME I TAKE IT TO THE DEALER THEY SAY THEY ARE UNABLE TO FIND ANY PROBLEM..

STUCK IN THE MIDDLE ON NOWHERE TWICE WITH 2 YOUNG CHILDREN! STARTED HAVING PROBLEMS ON THE HIGHWAY ON MY WAY HOME. STARTED FINE IN THE AM BEFORE LEAVING FAMILIES HOUSE. AFTER STOPPING FOR GAS I WAS DRIVING THE JOURNEY WHEN IT LOST ELECTRICAL POWER WHILE DRIVING HOME CAUSING RADIO SHUT OFF, LIGHTS ON DASH CONTINUED TO FLASH (ABC, TRACTION CONTROL,AIRBAG) WAS ABLE TO GET HOME AND VEHICLE RPM'S WENT TO 4000 AND SHUT ITSELF COMPLETELY OFF. 3RD INCIDENT WAS ON 4/6/15 DRIVING VEHICLE BACK TO TEXAS TO AUTO SHOP TO BE WORKED ON, COMPLETELY SHUT OFF 4 TIMES WITHIN A 20 MILE DRIVE AND RPM'S CONTINUED TO JUMP EACH TIME BEFORE SHUTTING OFF BETWEEN 4000-5000. *TR

I WAS ATTEMPTING TO DRIVE OUT OF THE DRIVEWAY AND PUT THE CAR IN REVERSE. THE CAR WOULD NOT GO. I ENSURED THAT THE SAFETY BRAKE WAS NOT SET AND THAT THE CAR WAS INDEED IN REVERSE. THE CAR WAS IN REVERSE AND THE SAFETY BRAKE WAS NOT SET. I GAVE THE CAR A LITTLE EXTRA ACCELERATION AND IT FELT LIKE I RAN OVER SOMETHING. I LEARNED THAT THE REAR BRAKES SEIZED. I'M NOT SURE, BUT I BELIEVE THAT THIS CAN COMPROMISE THE BRAKING ABILITY OF THE CAR. IT APPEARS THAT THERE IS AN INDENTATION IN THE ROTORS FROM WHERE THE BRAKE PADS 'SET.' I HAD A SIMILAR PROBLEM WITH THE CAR WHEN THE MILEAGE WAS BETWEEN 3,000 TO 5,000 MILES AND THE DEALERSHIP REPLACED THE REAR PADS/ROTORS. *TR

VEHICLE WOULD NOT START AFTER WORK. STARTED FINE IN THE AM BEFORE GOING TO WORK. AFTER WORK, AFTER 3 TIMES OF TRYING TO START THE VEHICLE WAS ABLE TO GET IT STARTED TO DRIVE OVER TO AUTOZONE TO HOOK UP TO A COMPUTER. BATTERY HAD TO BE REPLACED. 2ND INCIDENT WAS ON 3/17/15-JOURNEY LOST ELECTRICAL POWER WHILE DRIVING HOME CAUSING RADIO SHUT OFF, LIGHTS ON DASH CONTINUED TO FLASH (ABC, TRACTION CONTROL,AIRBAG) WAS ABLE TO GET HOME AND VEHICLE RPM'S WENT TO 4000 AND SHUT ITSELF COMPLETELY OFF. 3RD INCIDENT WAS ON 3/19/15-DRIVING VEHICLE BACK TO WASHINGTON TO AUTO SHOP TO BE WORKED ON, COMPLETELY SHUT OFF 4 TIMES WITHIN A 20 MILE DRIVE AND RPM'S CONTINUED TO JUMP EACH TIME BEFORE SHUTTING OFF BETWEEN 4000-5000. PHONE CALL FROM AUTO SHOP ON 3/20/15 STATING ALTERNATOR IS NOT WORKING AND IS ON BACK ORDER TO DO RECALLS. *TR

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE REVERSING OUT THE DRIVEWAY, A GRINDING NOISE EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS. THE TECHNICIAN NOTICED THAT THERE WERE GROOVES IN THE ROTOR AND STATED THAT THE CALIPER HAD NOT BEEN RELEASING PROPERLY ON THE PASSENGER SIDE REAR BRAKE. ALSO, THE MECHANIC STATED THAT THE FAILURE MIGHT BE DUE TO THE SYSTEM BEING ASSEMBLED WITH CONTAMINATED BRAKE FLUID. AS A RESULT, ALL THE COMPONENTS FOR THE BRAKES NEEDED TO BE REPLACED. THE CONTACT WAS MADE AWARE THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V550000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 04/13/15*LJ UPDATED 4/16/15*CN THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED. UPDATED 10/30/15 *JS UPDATED 9/28/2017*CN

TL*THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE MADE AN ABNORMAL NOISE AND THE BRAKES FAILED. THE CONTACT STATED THAT THE BRAKES FAILED ONLY A FEW MONTHS AFTER THEY WERE INSTALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKES HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

THE PROBLEM STARTED RIGHT AFTER I GOT THE VEHICLE HOME, THE POWER WINDOW DID NOT WORK NOR THE POWER LOCK. WHEN STARTED THE HEAT AND AIR CONTROL WOULD RESET THEMSELVES. ALSO, THE CLOCK AND RADIO WOULD GO ON AND OFF ON ITS OWN. NOW THE PROBLEMS HAVE INCREASED, MY SLIP RESISTANCE IS NOT WORKING, I AM HEARING ALL SORTS OF NOISES UNDERNEATH THE VEHICLE, ESPECIALLY WHEN TURNING. ALSO, I AM USING MORE GAS MILEAGE THAN WHAT IS TOLD ABOUT THE VEHICLE, TO BE HONEST IF I HAD IT TO DO OVER AGAIN I WOULD HAVE NEVER TRADED MY TRUCK IN ON THIS VEHICLE. BUT, NOW I AM STUCK WITH IT AND THE PAYMENTS EVEN WHEN IT COMES TO THE POINT OF THE NEED OF PARKING THE VEHICLE BECAUSE I WILL NOT RISK MY FAMILIES LIFE IN A VEHICLE THAT HAS AS MANY PROBLEMS HAS THIS ONE IS HAVING. *TR

I WAS DRIVING ON EXPRESSWAY, CHARGING SYSTEM LIGHT CAME ON, ENGINE POWER WAS ERRATIC, VEHICLE SLOWED AND RPMS WENT TO 4000, RADIO STOPPED, AIR BAG LIGHT CAME ON, ABS LIGHT CAME ON. I EXITED EXPRESSWAY, PARKED VEHICLE AND SHUT IT OFF. VEHICLE WOULD NOT RESTART UNTIL BATTERY WAS RECHARGED. MECHANIC DETERMINED THAT THE ALTERNATOR HAD FAILED. AUTO REPAIR SHOP INSTALLED A NEW MOPAR ALTERNATOR AND RECHARGED THE BATTERY. *TR

UNUSUAL REAR BRAKES WEAR AND ROTORS AT 25000 MILES CAUSING CAR TO VIBRATE. CAR IS STILL UNDER WARRANTY BUT WILL NOT OVER THIS DEFECT. *TR

FIRST WAS THE BACK BRAKES AND RIGHT ROUTER HAVE HAD TO REPLACE IT 3 TIMES SINCE 2012 .. WE WHERE LEAVING A BP WHEN WE WERE HIT ON THE SIDE BACK PASSENGER DOOR AND BACK PANEL SO BAD THE DOOR WAS STUCK AND THE AIRBAGS DID NOT DEPLOY WAS SO SCARED FOR MY KIDS. *TR

2012 DODGE JOURNEY HERO AWD HATCHBACK SHOWED A CHECK ENGINE LIGHT THEN LOST ALL POWER AND BLACKED OUT. BATTERY WAS REPLACED, CHECK ENGINE LIGHT AGAIN CAME ON AND IN LESS THAN 24 HOURS BLACKED OUT (ZERO POWER) AGAIN. VEHICLE WAS TOWED TO DODGE AND DURING A 2 WEEK PERIOD IN THE SHOP THE ALTERNATOR, BATTERY, TWO O2 SENSORS AND THE PCM WERE REPLACED IN AN ATTEMPT TO FIX THE ISSUE CAUSING THE CHECK ENGINE LIGHT. VEHICLE WAS RETURNED TO OWNERS AND IN LESS THAN 24 HOURS BLACKED OUT WITH TOTAL POWER LOSS AGAIN. ISSUE OCCURED ONCE WHILE VEHICLE IS IN MOTION. DODGE HAS BEEN UNABLE TO LOCATE A SOLUTION. *JS

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT AND THE CARGO DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. IN ADDITION, THE CAR ALARM INDEPENDENTLY ACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,050.

ENGINE SHUT DOWN WHILE ENTERING HIGHWAY BUT ALL LIGHTS STILL WORK, I WAS BARLEY ABLE TO COAST TO SIDE. ELECTRONIC THROTTLE CONTROL IS THE ISSUE ACCORDING TO MY DASH SYMBOLS. I HAVE LOOKED ONLINE AND SEE LOTS OF THESE PROBLEMS. THIS HAS NOW HAPPENED 3 TIME IN 2 DAYS. WHEN I TRY TO RESTART I GET THE ETC ERROR SYMBOL ON MY DASH, CAR JUST KEEPS TRYING TO TURN OVER BUT CANNOT. I HAVE BEEN ABLE TO START THE ENGINE USUALLY AFTER 15 MIN OF SITTING. I HAVE NOT WENT TO THE DEALER YET. I WAS HOPING TO FIND A RECALL SINCE MY WARRANTY WAS ONLY FOR 36000 MILES. *TR

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 65 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR ENDED OF THE CONTACT'S VEHICLE AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER AND THE PASSENGER SUSTAINED CUTS IN THE HANDS. BOTH REQUIRED MEDICAL ATTENTION AND A POLICE REPORT WAS FILED. THE VEHICLE WAS AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 78,000.

THE 2012 JOURNEY WAS BEING USED TO JUMPSTART A 1997 F 350 FORD TRUCK. THE F 350 WAS NOT RUNNING WHILE THE JOURNEY WAS. JUMPER CABLES WERE ATTACHED CORRECTLY. THE WOMEN JUMPING THE CAR WENT INTO THE HOUSE FOR A MOMENT WHEN SHE HEARD AN EXPLOSION AND THE ROAR OF THE FIRE. THE ENTIRE FRONT OF THE CAR WAS ENGULFED IN FLAMES. THE WINDSHIELD WAS BLOW OUT AND FLAMES REACHED 12 FEET INTO THE AIR. AFTER THE FIRE TRUCK PUT OUT THE BLAZE, THE HOOD HAD VAPORIZED . THE CAR WAS REPORTED AS A TOTAL LOSS BY THE INSURANCE COMPANY. THE HEAT FROM THE FIRE WAS SO INTENSE IT IGNITED THE F 350. IT TOO WAS DECLARED A TOTAL LOSS. I DO NOT KNOW THE CAUSE OF THE EXPLOSION IN THE JOURNEY. THE FIRE CAPTAINS REPORT STATES THE ORIGIN OF THE FIRE WAS THE 2012 DODGE JOURNEY. I BELIEVE THAT THIS HAS HAPPENED BEFORE. I ALSO BELIEVE THAT SERIOUS INJURY OR DEATH WOULD OCCUR IF A PERSON IS NEARBY OR SITTING IN THE VEHICLE. *TR

THE FIRST TIME I TOOK FOR INSPECTION AT DEALERSHIP, SERVICE ENGINE LIGHT ON. THEY SAID CODE WAS 6TH CYLINDER AND RESET, AND HAD TO COME BACK NEXT DAY. IT RECENTLY CAME ON AGAIN AND NOW HAVE TO TAKE BACK TO SHOP, BECAUSE THE POWER AND ENGINE HESITATES, HAS ISSUES GOING UP HILLS, AND SCARES ME ON LONG RIDES. IT IS NOW PAST THE 35,000 MILE AND INTO MY EXTRA WARRANTY I PAID FOR. TIRES ALL WEAR BADLY TOO, CAR NEEDS FULL ALIGNMENT. HOPING THEY WILL NOT JUST RESET AND ACTUAL FIX THE 6TH CYLINDER, UNFORTUNATELY THE LIGHT COMES AND GOES. ITS NOT THE TIRES THAT ARE A PROBLEM, IT IS THE BAD ALIGNMENT CAUSING IT TO WEAR WRONG. TIRES AREN'T COVERED UNDER WARRANTY, SO THAT IS NOT ACCEPTABLE TO LEAVE THE CAUSE OF THE DEFECT UNFIXED SO EVERY NEW TIRE YOU PUT ON GETS RUINED. IF THEY FIX 6TH CYLINDER WILL LET YOU KNOW, BUT BE CAREFUL, LOSING POWER WHILE DRIVING AND THE HESITATION IS TERRIFYING WITH KIDS IN CAR. *TR

TL* THE CONTACT OWNED A 2012 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE VEERED TO THE RIGHT WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A BOULDER AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED SHOULDER, CHEST, NECK, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.

I WAS DRIVING ON THE INTERSTATE AND ALL OF A SUDDEN MY DASHBOARD STARTED TO FLICKER. I COULDN'T INCREASE MY SPEED. THE CHECK ENGINE LIGHT CAME ON. MY CAR BEGAN TO SLOW DOWN ON ITS OWN ACCORD. I PULLED OVER TO THE SHOULDER AND PUT THE CAR IN PARK. I WAS ABLE TO SHUT THE ENGINE OFF, BUT UNABLE TO TURN THE ACCESSORIES OFF. MY RADIO REMAINED ON ALONG WITH THE DASHBOARD.I WAS UNABLE TO RESTART THE IGNITION. I CALLED FOR A TOW TRUCK AND MY CAR WAS BROUGHT TO THE ORIGINAL DEALER, CORTESE CHRYSLER/DODGE. THE NEXT DAY THEY REPLACED THE ALTERNATOR FREE OF CHARGE. I AM CONCERNED THAT THIS WILL HAPPEN AGAIN WHEN MY CAR IS OUT OF WARRANTY. *TR

ISSUE WITH 2012 DODGE JOURNEY CREW: DODGE ONLY OFFERED 19" WHEEL BUT PUT AN UNDERSIZED 16" SPARE TIRE IN CAR. THE DIMENSION OF WHEEL DODGE USED TAKES A TIRE THAT IS NOT READILY AVAILABLE AND ONLY MANUFACTURED BY A SMALL NUMBER OF TIRE PRODUCERS. THIS SITUATION PUTS AN OWNER IN A PREDICAMENT WHEN A TIRE FAILS. POSSIBLY BE STUCK SOME WHERE IT IS VIRTUALLY IMPOSSIBLE TO OBTAIN A TIRE OR WEEKS TO GET OR HAVE TO DRIVE LONG DISTANCES ON A WHEEL THAT IS SIGNIFICANTLY DIFFERENT IN DIAMETER THAN THE OTHER WHEELS. THIS IS NOT A SAFE SITUATION. MY PERSONAL INFORMATION IS NOT NEEDED BY YOU OR ANY ONE ELSE. THE ABOVE STATEMENTS ARE FACTS WHICH SPEAK FOR THEMSELVES. I KNOW FROM PERSONAL EXPERIENCE THAT THE AUTO MANUFACTURERS DO NOT CARE THE SLIGHTEST BIT ABOUT A CUSTOMERS CONCERNS. THEY LIE ARE ARROGANT AND RUDE AND VINDICTIVE. THE ABOVE ISSUE APPLIES TO ALL 2012 DODGE JOURNEY CREW VEHICLES MADE AT THAT TIME. *TR

TL* THE CONTACT OWNED A 2012 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE CAUGHT FIRE, WHICH WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,286.

BOTH REAR BRAKES WORE DOWN TO THE METAL AND CUT INTO MY ROTORS. THE BRAKE LIGHT NEVER CAME ON,NO SCRAPPING OR SQUEALING. THERE SHOULD BE A SENSOR THAT DETECTS WHEN BRAKES ARE GETTING LOW. I FEEL THAT THIS IS A SERIOUS SAFETY ISSUE BECAUSE MY FAMILIES LIFE IS IN JEOPARDY;AS WELL AS MINE. *TR

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THE CONTACT NOTICED SMOKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE FLUID WAS CONTAMINATED AND THE ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20.

WHILE DRIVING AT APPROXIMATELY 30MPH AND SLOWING DOWN THE RIGHT REAR BRAKE WOULD NOT RELEASE WHICH RESULTED IN SMOKE, OVERHEATING OF THE WHEEL AREA AND SMELL OF BURNING BRAKES. THE VEHICLE WAS REVIEWED BY A DODGE DEALER WHO INDICATED THEY COULD NOT FIND ANY PROBLEMS WITH THE BRAKES. THIS HAPPEN TWO MORE TIMES WITH THE SAME OUTCOME FROM DODGE. CHRYSLER SUPPORTS THE DEALER AND WILL NOT TAKE ANY ACTIONS. A COMPLAINT WAS FILED WITH THE STATES ATTORNEYS OFFICE BECAUSE IT REPRESENTS A SAFETY ISSUE. MEANTIME, I AM TAKING THE CAR TO ANOTHER CHRYSLER DEALER FOR A SECOND OPINION WHICH SEEMS TO BE MY ONLY OPTION. *TR

I LEFT DALLAS,TEX. SUNDAY,JULY,20TH.HEADED TO LONG BEACH,CA. MY SUV STOPPED APPROX. 4 TIMES.THERE WAS LIKE A KNOCKING SOUND OR A JOLT BEFORE EACH STOP. THERE WERE NO WARNINGS ON THE DASHBOARD, NO STEAM FROM UNDER THE HOOD EITHER, BUT I NOTICED WHEN I ALLOWED IT TO SET IDLE FOR APPROX. 5MINS. I LOOKED UNDER THE HOOD,NOTHING APPEARED TO BE WRONG.THE SUV RESTARTED.THIS WAS REPEATED 3 MORE TIMES.I ARRIVED IN LONG BEACH,CA. AT APPROX.11:30A.M. WEDNESDAY,I DROVE TO LAS VEGAS, NO PROBLEMS! RETURNING FROM THERE TO CA., IT STOPPED AGAIN IN BAKER,CA. IT WAS TOWED TO BARSTOW,CA. THE TOWER AND THE MECHANICS AT THE 76 GAS STATION COULDN'T FIND A PROBLEM, BECAUSE NO LIGHTS APPEARED IN THE DASHBOARD. I HAD TO SLEEP AT THE STATION OVERNIGHT IN MY VEHICLE. I POURED GAS TREATMENT FLUID IN TANK. IT SEEMED TO HELP. THE NEXT MORNING I RETURNED TO LONG BEACH WITH NO PROBLEMS. I HAVE NOT ATTEMPTED TO DRIVE IT YET. WILL BE LEAVING HERE TO RETURN TO TEXAS ON SUNDAY. WILL TAKE SUV TO DODGE DEALER. YOU MAY E-MAIL ME AT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY 2012 DODGE JOURNEY REAR WINDSHIELD WIPER IS ACTING UP. IT WON'T START UNLESS THE WIPER SWITCH IS OFF AND THE CAR IS IN REVERSE. IT WILL NOT WORK IF I HAVE THE SWITCH ON. ALSO, I HAVE ONE TAIL LIGHT THAT'S BOTHERSOME. IF I OPEN ANY OF MY DOORS, ALL OF THE TAIL LIGHTS WORK. WHEN I TURN MY LIGHTS ON, ONE OF MY TAIL LIGHTS APPEARS TO BE OUT ALONG WITH MY LICENSE PLATE LIGHTS. I'M NOT SURE WHAT COULD BE CAUSING THESE PROBLEMS. *TR

I GOT THE CAR BRAND NEW ON 2012. THE CAR NOW HAS 17000 MILES, THE PROBLEM STARTED WITH THE TIRES WHEN THE CAR HAD 15000. AT SPEED OVER 50M I FEEL SHAKING IN THE TIRES, AND FEEL THAT THE CAR IS NOT STABLE AND NOT GRIPED TO THE WAY, ALSO THE CAR ALWAYS SLIDES ON CURVES SPECIALLY IF THE ROAD IS WET , EVEN IF VERY SLIGHTLY WET AND ON LOW SPEED. ALL MAINTENANCE TO THE TIRES INCLUDING ROTATION AND ALLIGNMENT USED TO BE DONE ON TIME AT THE DEALER. WHEN I INFORMED THEM ABOUT THE PROBLEM THEY TOLD ME THAT I MIGHT NEED TO CHANGE THE TIRES, AND ADDED THAT THE TIRES ARE NOT COVERED UNDER THE CAR WARRANTY AND THAT I HAVE TO CONTACT THE TIRES MANUFACTURE FOR ANY AVAILABLE COVERAGE. I CONTACTED THE TIRES MANUFACTURE WHICH INFORMED ME THAT THESE TIRES HAS NO MILAGES WARRANTY, AND ADDED THAT THESE TIRES ARE SPECIALLY MADE FOR DODGE UNDER THEIR REQUESTED STANDARDS WHICH IS LESS QUALITY THAN THOSE AVAILABLE IN THE MARKET. THIS IS A SERIOUS SAFETY ISSUE THAT MIGHT RESULT IN SEVERE ACCIDENTS FOR THE DODGE JOURNEY CREW DRIVERS. *TR

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED WHILE THE VEHICLE WAS STOPPED, THE VEHICLE OVERHEATED AND THERE WAS SMOKE SEEN FROM UNDER THE HOOD. THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS OVERHEATING. THE VEHICLE WAS DRIVEN TO THE EMERGENCY LANE FOR TWENTY FIVE MINUTES. THE VEHICLE WAS RESTARTED AND THE TEMPERATURE GAUGE WAS IN THE PROPER POSITION. FIFTEEN MINUTES LATER, THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS HOT AND SMOKE AGAIN EMITTED UNDER THE HOOD. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHO DIAGNOSED THAT THE RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO DIAGNOSED THAT THE RADIATOR FAN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED AND THE VEHICLE TAKEN BACK TO THE DEALER. THE FAILURE MILEAGE WAS 39,546. THE CURRENT MILEAGE WAS 41,000.

NEARLY BALD TIRES AFTER 24,000 MILES AND TWO YEARS. NEITHER THE DEALERSHIP OR THE TIRE MANUFACTURER WILL TAKE RESPONSIBILITY OF ANY KIND. GOT STUCK IN VERY LOW LEVELS OF SNOW, SLIDE IN WET CONDITIONS, ETC. KUMHO TIRES TOLD ME THAT THESE TIRES ARE MADE OUT OF A COMPOUND THAT ARE NOT MEANT TO LAST MORE THAN 20,000 MILES. I FEEL DODGE IS DELIBERATELY CHEATING THEIR CUSTOMERS BY PUTTING SUCH TIRES ON A VEHICLE THEY ARE SELLING OR LEASING. *TR

I WAS INFORMED ABOUT AN OIL LEAK FROM THE OIL PAN GASKET DURING A ROUTINE OIL CHANGE. THE TECH INFORMED ME THAT THIS IS A COMMON ISSUE WITH NEWER DODGE VEHICLES. I ATTEMPTED TO CONTACT THE DEALER AND CORPORATE OFFICE WITH NO SATISFACTION OF MY CONCERNS. *TR

THE DASH IS STARTING TO WARP. *TR

ON 5/10/2014 DRVING AS NORMAL MY CAR BEGIN TO MAKE A LOUD NOISE AND THE CHECK ENGINE LIGHT BLINKED ON AND OFF A COUPLE OF TIMES THEN WENT OUT. BUT THE MOTOR DOUND LIKE IT WAS IDLING LOUDER N LOUDER. ONCE I GOT HOMEALL THE DEALERSHIP WERE CLOSED DO I HAD TO WAIT UNTIL MONDAY. SO ONCE I GET UP YO DRIVE ON MONDAY NO ISSUES AT ALL. BUT THE DRIVE WAS VERY RUGGED. SO I TOOK MY CAR IN EVEN THOUGH NO LIGHTS ARE ON AND THE COULDN'T DETECT ANYTHING WRONG. PICK MY CAR UP DROVE OK UNTIL I WENT TO WORK THE NEXT DAY LIGHT BACK ON NOW IM AT A POINT WHERE I DON'T KMOW WHAT ELSE TO DO. SO TODAY TO MY CAR IN WAS ADVISED THAT THEY UPDATED MY COMPUTER SYSTEM IN THE CAR. BUT NOW I DON'T KNOW WHAT'S WRONG. TRANSMISSION? TUNE UP? OR JUST A BAD CAR. AND IF THERE IS A RECALL THAT WAS PLACED OUT BEFORE IBOUGHT MY CAR I NEED IT FIXED. *TR

I WAS DRIVING ON THE HIGHWAY AND HEARD THIS AWFUL SQUEALING SOUND. AS I SPED UP IT WOULD GO AWAY THEN WHEN I STOPPED AT A LIGHT IT WAS REALLY LOUD. SINCE THEN WHEN I STOP OR GO IT NOW MAKES A GRINDING SOUND. I NOTICED YESTERDAY AFTER DRIVING ABOUT 10MILES THERE WAS A BURNING SMELL COMING FROM MY BACK TIRES. WE ARE TAKING IT IN TONIGHT TO GET IT LOOKED AT. NOT REAL HAPPY WHEN THIS VEHICLE IS ONLY 2YRS OLD. *JS

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO INDICATED THAT WHEN THE TRANSMISSION SHIFTS FROM 2ND TO 3RD GEAR, A VIBRATION WAS PRESENT. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION COMPUTER NEEDED TO BE REPROGRAMMED. THE REPROGRAMMING WAS PERFORMED BUT THE DEFECT CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 46,000.

TRANSMISSION SHIFTS WITH A CLUNK BETWEEN SECOND AND THIRD GEAR. DEALER INSTALLED A PROGRAM UPDATE THAT SOLVED THE PROBLEM TEMPORARILY. DODGE FORUM SUGGESTS THIS PROBLEM IS NOT UNCOMMON. I AM CONCERNED ABOUT SAFETY ISSUES AS WELL AS TRANSMISSION FAILURE AFTER THE WARRANTY PERIOD. *TR

BRAKES HAVE SQUEALED INTERMITTENTLY SINCE PURCHASING THIS CAR. I HAVE RETURNED TO DEALER AT LEAST 4 TIMES. DEALER REPLACED PADS TWICE AND ROTORS ONCE. CONTINUED TO SQUEAL. REPLACED PADS AND ROTORS WITH HIGH QUALITY AFTERMARKET PARTS. NOW AFTER 4 MONTHS PADS AND ROTORS ARE GLAZED AND SQUEAKING AGAIN AND HAS A BURNING SMELL AFTER DRIVING FOR SHORT DISTANCE. TOOK BACK TO ANOTHER DEALER TO CHECK THE CALIPERS FOR STICKING. DEALER SAYS THAT CALIPERS ARE WORKING PROPERLY. I FEEL THAT THIS PROBLEM CAN DEVELOP INTO A SAFETY CONCERN. I HAVE TWO SMALL CHILDREN SO I AM CONCERNED FOR THEIR SAFETY. SOMETHING IS VERY WRONG BUT NO ONE SEEMS TO WANT TO TAKE CARE OF THE PROBLEM. THE VEHICLE HAS ONLY 27500 MILES AND NOW NEEDS IT'S 4TH SET OF FRONT BRAKES. *TR

STARTED GETTING A LOT OF GRUNTING FROM THE FRONT END WHEN GOING OVER BUMPS AND TURNING INTO DRIVEWAY. THE DEALER LOOKED AT IT AND RETIGHTENED FRONT END PARTS AND SO FAR SEEMS TO BE OK. ALSO THE DUAL TEMPERATURE CONTROL ONLY BLEW HOT AIR ON PASSENGER SIDE. THE DEALER HAD TO ORDER A NEW SERVO UNIT FOR THE TEMPERATURE CONTROL. THE DEALER WAS VERY GOOD ABOUT IT.HAVE A LOT OF SAME CONCERNS AS OTHER PEOPLES COMPLAINTS. *TR

THIS VEHICLE HAS AN ON-GOING PROBLEM WITH "ENGINE BATTERY DRAIN" WHICH HAS CAUSE NUMEROUS RETURNS TO THE DEALERSHIP 5-6 TIMES SINCE JULY 2013 FOR THE SAME PROBLEM (WILL NOT START-UP WITHOUT BEING BOOSTED OFF WITH JUMPER CABLES).HERE'S DESCRIPTION OF THE EVENT: JULY 10,2013 HAD TO BOOSTED OFF TO START WHILE OUT-OF TOWN, RETURN TO GA & ON JULY 18, TOOK VEHICLE TO DEALERSHIP & DISCOVERED THAT BATTERY NEEDED TO BE REPLACED; ON AUGUST 5, WHILE OUT-OF-TOWN HAD TO BE BOOSTED OFF TO START, GOT BACK TO GA. ON AUG. 7, TOOK VEHICLE BACK TO DEALERSHIP, THEY CHECKED BATTERY & SAID BATTERY WAS FINE. ON OCT.14,2013, WOULDN'T START & HAD TO BE TOWED INTO DEALER & THEY KEPT IT FOR 2-DAYS & SAID IT NEEDED "CYLINDER HEAD" & SAID THAT WAS THE PROBLEM; JAN. 7, 2014 WOULDN'T START, TOOK VEHICLE BACK DEALER & THEY KEPT IT 4-DAYS & REPLACED ALTERNATOR & SAID THAT WAS THE PROBLEM; ON FEB.19, 2014 WOULDN'T START, TOOK VEHICLE BACK ON FEB.20,2014, KEPT UNTIL FEB. 24, & REPLACED MODULE-TELEMATICS & SAID THAT WAS THE PROBLEM; ON FEB.28, VEHICLE STOP RUNNING & WOULDN'T START-UP, TOW VEHICLE BACK ON MARCH 4,2014 & DEALER KEPT VEHICLE 8-DAYS & SAID THE BATTERY DRAIN IS FROM FR HUB & REPLACED BATTERY AGAIN & VEHICLE WAS PICK-UP MAR.12, 2014. I HAD TO PAY FOR FIRST BATTERY, ALTERNATOR & SOME RENTAL CAR FEES,NOT INCLUDING LOSS OF CONVENIENT OF TIME & VEHICLE. *TR

THIS VEHICLE HAS AN ON-GOING PROBLEM WITH "ENGINE BATTERY DRAIN" WHICH HAS CAUSE NUMEROUS RETURNS TO THE DEALERSHIP 5-6 TIMES SINCE JULY 2013 FOR THE SAME PROBLEM (WILL NOT START-UP WITHOUT BEING BOOSTED OFF WITH JUMPER CABLES).HERE'S DESCRIPTION OF THE EVENT: JULY 10,2013 HAD TO BOOSTED OFF TO START WHILE OUT-OF TOWN, RETURN TO GA & ON JULY 18, TOOK VEHICLE TO DEALERSHIP & DISCOVERED THAT BATTERY NEEDED TO BE REPLACED; ON AUGUST 5, WHILE OUT-OF-TOWN HAD TO BE BOOSTED OFF TO START, GOT BACK TO GA. ON AUG. 7, TOOK VEHICLE BACK TO DEALERSHIP, THEY CHECKED BATTERY & SAID BATTERY WAS FINE. ON OCT.14,2013, WOULDN'T START & HAD TO BE TOWED INTO DEALER & THEY KEPT IT FOR 2-DAYS & SAID IT NEEDED "CYLINDER HEAD" & SAID THAT WAS THE PROBLEM; JAN. 7, 2014 WOULDN'T START, TOOK VEHICLE BACK DEALER & THEY KEPT IT 4-DAYS & REPLACED ALTERNATOR & SAID THAT WAS THE PROBLEM; ON FEB.19, 2014 WOULDN'T START, TOOK VEHICLE BACK ON FEB.20,2014, KEPT UNTIL FEB. 24, & REPLACED MODULE-TELEMATICS & SAID THAT WAS THE PROBLEM; ON FEB.28, VEHICLE STOP RUNNING & WOULDN'T START-UP, TOW VEHICLE BACK ON MARCH 4,2014 & DEALER KEPT VEHICLE 8-DAYS & SAID THE BATTERY DRAIN IS FROM FR HUB & REPLACED BATTERY AGAIN & VEHICLE WAS PICK-UP MAR.12, 2014. I HAD TO PAY FOR FIRST BATTERY, ALTERNATOR & SOME RENTAL CAR FEES,NOT INCLUDING LOSS OF CONVENIENT OF TIME & VEHICLE. THIS VEHICLE COULD EASY PRESENT "A SAFETY HAZARD" WHILE MOVING & JUST CUT-OFF & STOP IN TRAFFIC CREATING DANGER FOR ME & OTHERS. *TR

PEDDLE TO THE FLOOR WHEN BRAKING, EXCESSIVE DUST. *TR

HAD TO REPLACE AT 16,000 MILE NOT GOOD FOR NORMAL DRIVING DEALER SAID ITS NORMAL WARE BULL------ 25,000 FOR A CAR AND THIS IS WHIT YOU GET

LEFT FRONT WHEEL HUB NUT LOOSENED, CAUSING A CLUNKING NOISE ON ACCELERATION AND DECELERATION. WAS RE-TIGHTENED TO SPEC TO ELIMINATE THE ISSUE. *TR

SEAT SIDE PANEL COMING OFF AFTER PLASTIC TABS BROKE, SEAT BELT IS ATTACHED TO THIS PART AND THE DAMAGE GETS WORSE EVERY TIME I GET IN THE CAR, SINCE THE PANEL IS WHERE A PERSON WOULD GET IN THE CAR AND THE PANEL IS ONLY HELD ON BY 2 SMALL PLASTIC TABS THAT ARE NOT MEANT FOR HOLDING A PERSONS WEIGHT. *TR

WHILE APPROACHING A STOP LIGHT VEHICLE STUTTERS LIKE THE TRANSMISSION IS SLIPPING. WHILE WAITING AT LIGHT THE VEHICLE ENGINE DIED. THIS CONTINUED FOR SEVERAL TIMES INTERMITTENTLY. NO WARNING LIGHTS NO WARNING. EXCEPT TRANSMISSION STUTTER. CALLED DEALER ABOUT ISSUE, THEY TOLD US IF THEY CAN'T REPRODUCE ISSUE NOTHING THEY CAN DO TO FIX. SO I CALLED CHRYSLER CUSTOMER SERVICE. THEY ASKED US WHAT WE WANTED THEM TO DO? I TOLD THEM I WANTED THIS CAR FIXED. SO THEY RECOMMEND OF COURSE BRING IT TO DEALER. AND WE DECIDE TO BRING BACK TO DEALER. IN THE TIME BEFORE BRINGING INTO DEALER VEHICLE HAS DIED OVER A DOZEN TIMES. IN TRAFFIC MAIN HIGHWAY. AND NO MATTER IF IT WAS A WARM ENGINE. COLD ENGINE. JUST DIES WHENEVER IT WANTS. ALSO BEFORE WE GOT THIS INTO SHOP. STEREO STARTED CHANGING CHANNELS ON ITS OWN. YOU CAN CHANGE BACK TO STATION. AND FEW MINUTES LATER YOU WOULD HAVE STATIC. THIS WAS NOT THE ONLY ISSUES WE HAD WITH THIS VEHICLE EITHER. THE FRONTEND HAD A LOUD BANG THUMP SOUND. SINCE IT WAS NEW, ALSO IN SHOP 4 TIMES FOR THIS ISSUE. FINALLY THEY REPLACED STRUTS, AND THE NOISE CAME BACK SEVERAL WEEKS LATER. THE STALLING IN TRAFFIC WAS MY LAST STRAW. I SENT IT TO SHOP, AND TRADED THIS VEHICLE FOR ANOTHER MANUFACTURES VEHICLE. I FEEL I WAS SOLD A PROBLEM AND FELT LIKE CHRYSLER EXPECTED ME TO JUST TOLERATE THESE ISSUES. WAY TOO MANY ISSUES FOR BRAND NEW VEHICLE. ALSO THE AMOUNT OF MONEY WE PAID TO PURCHASE VEHICLE. JUST FEEL SAFETY ISSUES NEED TO BE ADDRESSED. *TR