THE VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING DOWN FORD ROAD IN DEARBORN MI. THE STEERING WOULD NOT MOVE. THE ENGINE TURNED OFF. THE BRAKES LOCKED UP. THE CAR WOULD NOT START TO MOVE OUT OF ONCOMING TRAFFIC. IT WAS TOWED TO FIRSTONE COMPLETE AUTOCARE AND SERVICED. RECEIVED THE VEHICLE BACK ON SATURDAY THE 4TH OF AUGUST. AGAIN DROVE THE VEHICLE AND ON A BRIDGE ON ECORSE RD IN TAYLOR MI. THE VEHICLE DID THE EXACT THING. IT WAS TOWED BACK TO FIRESTONE. FIRESTONE RETURNED THE VEHICLE ON AUGUST 6TH AND SENT IT TO DEALERSHIP FOR REPAIR. FIRESTONE SAID THEY SAW NO PROBLEM. COULDN'T UNDERSTAND THE PROBLEM. BOTH INSTANCES OF STALLING I HAD MY 7 YEAR OLD. BOTH INSTANCES WE WERE NEARLY REAR ENDED MULTIPLE TIMES. BOTH TIMES THE VEHICLE SHUTS DOWN WITH NO STEERING, NO BREAKS, AND WONT RESTART. IT WAS A DEATH TRAP. FIRSTONE CAN VERIFY MY PICK UP LOCATIONS BOTH TIMES. USED GOCH AND SONS TOWING THROUGH FIRESTONE ON 8/5. USED UNITED TOWING IN DEARBORN ON 8/3. FIRESTONE ALSO HAS VEHICLE RECORDS ON FILE.
2011 Dodge Journey complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
I BOUGHT IT ON OCTOBER 2011 AT THE SOUTH OF FLORIDA , SINCE THEN I HAD KEEPING AND DRIVING THE CAR AT THE SAME LOCATION, NEVER TRIED DRIVE IN LOW TEMPERATURES. BUT, IN JUNE 2016 I MOVED TO REGION WHERE THE WEATHER IS BETWEEN 20F OR -7C DURING WINTER. THEN THE TAIL LIGHT ON THE LIFT STOPPED WORKING, BUT IT WAS NOT BURNED AND NO PROBLEM WITH THE FUSES THE BATTERY WAS DYING FREQUENTLY. THIS WINTER THE REAR WIPER STOPPED WORKING TOO. NOW IT WAS TIME TO DISCOVER WHAT'S GOING ON . THUS, I FOUND BROKEN WIRES IN THE SLEEVE BETWEEN BODY AND LIFT GATE, WHERE THE WIRES NEED BE FLEXIBLE. I CAN CONFIRM AND CONCLUDING: THE WIRES INSTALLED AT THE CAR DO NOT SUPPORT TEMPERATURES BELLOW 20F OR -7C , IN THESE CONDITION THE WIRES CRACK AND BROKE AND CAUSING SHORT-CIRCUIT. THERE ARE DEFECTIVE WIRES INSTALLED IN THIS MAKE CAR CAUSING LOST OF POWER, SHORT-CIRCUIT AND LETTING THE CAR INSTABLE. MY CONCERN IS THE OTHERS DOORS MAY HAVE SAME DEFECTIVE WIRES. AND IT'S HAPPENIG IN ANY SITUATION, STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, TURNING, SINCERELY
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, THE BATTERY INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
MY STEERING WHEEL LOCKED UP WHILE DRIVING TWICE. I HAVE TAKEN IT TO THE MECHANIC TO GET IT FIXED PRIOR TO DRIVING ANY FURTHER. THE FIRST TIME I WAS TURNING RIGHT, THE 2ND TIME I WAS COMING UP TO A STOP LIGHT. I WAS ABLE TO TURN MY CAR OFF THEN BACK ON AND IT WORKED. TERRIFYING EXPERIENCE
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL FAILURE. THE FUNCTIONS ON THE STEERING WHEEL FAILED TO INTERMITTENTLY OPERATE PROPERLY. THE UCONNECT FUNCTION HAD ALSO BEEN AFFECTING THE ABILITY TO TURN ON THE RADIO AND THE FUNCTION CONTROLS ON THE DISPLAY PANEL. IN ADDITION, THE DISPLAY SCREEN NEAR THE RADIO WAS BLACK WITH NO VISIBILITY OF THE TIME AND OTHER FUNCTIONS EACH TIME THE FAILURE OCCURRED. THE DEALER (HENDRICK CHRYSLER DODGE JEEP RAM, 1624 MONTGOMERY HWY, HOOVER, AL 35216, (205) 545-8074) WAS NOTIFIED AND STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
SINCE I HAVE PURCHASED THE VEHICLE 4 YEARS AGO, I HAVE HAD THE BRAKES REPLACED 4 TIMES DUE TO PREMATURE WARE. THE CALIPERS HAVE ALSO BEEN REPLACED DUE TO REAR BRAKES NOT RELEASING AND PADS WEARING AND HEATING. ONE MECHANIC SHOWED ME WHERE THEY WERE STRESSED FROM THE HIGH HEAT OF THIS ISSUE. NOW MY REAR DRIVERS SIDE BRAKE PAD IS GONE COMPLETELY UNLIKE PASSENGER SDIE, THOUGH REPLACED AT THE SAME TIME INCLUDING CALIPERS. I BELIEVE IT ISN'T RELEASING AGAIN
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE POWER STEERING ABILITY WAS LOST DURING COLD TEMPERATURES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HARRY BROWN'S FAMILY AUTOMOTIVE DEALER (1747 GRANT ST, FARIBAULT, MN 55021) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,327. THE VIN WAS NOT PROVIDED.
HORN HONKS WHILE DRIVING WINDOWS ROLL DOWN DOORS LOCK AND WILL NOT UNLOCK SEAT MOVES DASH LIGHTS ALL COME ON HAPPENS WHILE PARKED AND CAN'T STOP HORN WILL NOT LET INTO CAR REPLACED MANY BATTERIES AND HAVE NO ANSWER FROM DEALERS
HORN HONKS WHILE DRIVING, ELECTRIC SEAT MOVES, LIGHTS FLASH, AND WINDOWS ROLL DOWN ALL DOORS LOCK AND WILL NOT UNLOCK, WILL ALSO DO WHILE PARKED AND YOU CAN'T UNLOCK TO GET INTO CAR. HAPPENS DAILY SINCE 2-1-18
NOT TO LONG AFTER I BOUGHT MY JOURNEY 2011, I CAN HEAR A LOUD WHINE WHEN I TURN MY CAR ON. IT KEEPS WHINING UNTIL I'M DRIVING AWAY. IS IT DOING DAMAGE? SINCE I BOUGHT MY JOURNEY, I HAVE BEEN VERY PLEASED WITH IT AND WOULD, EVEN WITH THE PROBLEMS OF THE WHINING AND THE HUGE POWER STEERING FLUID LOSE, THAT FOR SOME REASON MY SPECIFIC CAR IS NOT INCLUDED IN THE RECALL, REMAIN A HUGE FAN.
WHEN I START MY JOURNEY, THE POWER STEERING GOES OUT AND THERE IS A HUGE PUDDLE OF FLUID UNDER MY CAR. I'VE LOOKED ON LINE AND THE EXACT SAME PROBLEM IS HAPPENING AND BEING RECALLED, YET MY CAR HASN'T BEEN. I DON'T UNDERSTAND THAT IF THE LEAKING IS A SAFETY PROBLEM, WHY MY CAR IS NOT INCLUDED. THE LEAKING OCCURS IN EXTREME COLD WEATHER, WHICH IS WHAT WISCONSIN HAS BEEN HAVING. I HAVEN'T BEEN ABLE TO USE MY CAR FOR A MONTH, OR MORE, UNLESS I FILL IT UP WITH POWER STEERING FLUID EVERY TIME! MY JOURNEY HAS THE BLOCK HEATER THAT IS PART OF THE PROBLEM OF THE LEAKING, I GUESS. EITHER WAY, THE RECALL SHOULD INCLUDE ALL JOURNEYS WITH THIS SAME EXACT PROBLEM! WE HAVE USED ALL KINDS OF CLAMPS TO HOLD THE HOSE ON, BUT IT STILL HAPPENS. THIS ISN'T JUST A ONE DATE THAT THIS HAS HAPPENED, ITS BEEN 17 TIMES IN THE LAST TWO MONTHS, IF NOT MORE.
WHILE DRIVING DOWN THE INTERSTATE AT APPROXIMETELY 65MPH MY DODGE JOURNEY SHUT OFF AND THEN RESTARTED AGAIN. LUCKILY I WAS ON A STRAIGHT AWAY AT THE TIME. WHILE RESEARCHING I FOUND OUT THAT OTHER JOURNEY'S FROM 2009-2010 HAVE HAD THE SAME ISSUE.
ELECTRIC:MY LIGHTS KEEP GOING OUT SINCE PURCHASE UNDER 1YR..,REPLACE FUSES 4TIMES IN 6MTHS..MY TRUCK LOCKED UP WITH IGNITION START KEY REMOTE IN CAR AN ALMOST LOCKED MY SON 6YR. OLD IN CAR...HAD TO CALL AAA FOR LOCKOUT SERVICE SAFETY CONCERN AND DODGE DID SAFETY CHECK AN STATED NO CONCERNS...,ALSO STOCKTON NISSAN PURCHASED ALL 4NEW TIRES AN DID BRAKES AN DRUMS UNDER WARRANTY OF SAFETY FROM PURCHASE AN BOTH WENT BAD UNDER 5MTHS OF WORK ORDER HISTORY AN THEY REFUSE TO DO ANY CHECKS ON THIS VEHICLE,..MY PASSENGER TIRE SPLIT, AND RIGHT NOW WHEN I DRIVE THERE'S A LOUD,SQUEAKY NOISE WITH VIBRATION WHEN HITTING BRAKES WHILE DRIVING...STOCKTON DODGE WANTED TO CHARGE ME 480$ JUST TO DIAGNOSE RECOMMEND I TAKE BACK TO PURCHASE DEALER(STOCKTON NISSAN) AND THEY SHOULD SEND IT TO DODGE BUT LISA, AND AMANDA MATHEWS WOULD NOT TAKE THE VEHICLE AT NISSAN...STATED GARY BISHOP SAYS DO NOT TAKE THIS VEHICLE FOR ANY REASON...I DON'T UNDERSTAND WHY IF I PAY FOR EXTENDED WARRANTY COVERAGE OVER $3000 TO STOCKTON NISSAN AND THEY WERE THE ONES WHO SUPPOSEDLY DID THE WORK THAT'S UNSATISFACTORY AN CAUSE DEFECTS AN SAFETY ISSUES AN CONCERNS...I ALSO CALLED NISSAN CORP/LITHIA AND WAS TOLD ABOUT LITHIA/NISSAN&FIRST EXTENDED WARRANTY COVERAGE POLICIES IN MIDDLE OF A BIG CHANGE SO IT LIMITED MY VEHICLE BEING REPAIRED OVER 130???MILES OF HOME RANGE AN I'M A PARTIAL PARAPLEGIC..ALSO STOCKTON SOLD ME THIS VEHICLE AN EXTENDED WARRANTY KNOWING MY DISABILITY AN SAFETY CONCERNS FOR MYSELF AN 5YOUNG KIDS.. THIS IS UN
VISIBILITY OBSTRUCTION: THE HEATER HAS SLOWLY BEEN LOSING HEAT AND IS ONLY BLOWING COLD AIR. VISIBILITY IS SEVERELY OBSTRUCTED DUE TO THE DEFROST SYSTEM NOT WORKING PROPERLY. THE DEFROST SYSTEM IS BLOWING COLD AIR NOT CLEARING THE WINDSHIELD AND SERIOUSLY OBSTRUCTING VISIBILITY.
POWER STEERING HOSE RUPTURED WHILE VEHICLE WAS PARKED AND RUNNING IN VERY COLD TEMP
NO HEAT ON PASSENGER SIDE OF VEHICLE DEALER STATES HEATER CORE PLUGGED NEEDS REPLACING AT OVER $1000.
FUEL LINE ON THE FUEL RAIL BLEW OUT HEARD POP THEN VEHICLE CAUGHT FIRE. WAS DRIVING SMELLED GAS DROVE HOME AS FAST AS POSSIBLE. GOT OUT OF CAR TO SEE FUEL POURING OUT OF DRIVER SIDE OF CAR UNDER HOOD. WENT IN HOUSE. GOT HUSBAND HE LET THE CAR COOL DOWN THEN LOOKED TO SEE WHERE IT WAS COMING FROM HEARD POP AND THEN FLAMES.
WHILE DRIVING THIS VEHICLE, SOMETIMES AT HIGHWAY SPEEDS, THE ENGINE WILL STALL. WHILE ALL INTERIOR ACCESSORIES STAY ENERGIZED, THE ENGINE DOES NOT ATTEMPT TO RESTART. THIS HAS HAPPENED DOZENS OF TIMES AND THE VEHICLE HAS BEEN TO THE DEALERSHIP FOR THIS ISSUE THREE DIFFERENT TIMES. THIS ISSUE DID NOT START OCCURRING UNTIL THE TOUCHSCREEN STOPPED WORKING AND THE DASH DISPLAY STARTED SHOWING IN GERMAN ALONG WITH THE VEHICLE NOT STARTING. I HAD IT TOWED INTO THE DEALER WHERE THEY HAD IT FOR TWO WEEKS. THEY REPLACED THE TELEMATICS GATEWAY CONTROL MODULE, SEVERAL RELAYS, AND THE BATTERY. AFTER THIS REPAIR IS WHEN THE ABOVE ISSUE STARTED HAPPENING. THIS IS OUTRIGHT DANGEROUS AND HAS LEFT MY WIFE (HER VEHICLE) STRANDED NOW THREE SEPARATE TIMES. I UNDERSTAND THE DEALER IS TRYING TO RECREATED THE ISSUE WHEN I TAKE IT TO THEM, BUT THEY HAVE NOT BEEN ABLE TO GET THE VEHICLE TO DO IT WHEN THEY HAVE IT IN THEIR POSSESSION. I HONESTLY BELIEVE THAT THEY ARE ONLY DRIVING THE VEHICLE AROUND THE BLOCK AND CALLING IT GOOD. THIS STALLING HAS HAPPENED ON CITY STREETS AND AT HIGHWAY SPEEDS. I JUST WANT MY WIFE AND CHILD TO BE SAFE AND I DON'T FEEL THAT IS THE CASE HERE. I WILL BE LOOKING TO TRADE VEHICLE IN IF THIS ISSUE CANNOT BE FIGURED OUT. I AM ALSO ANGRY THAT I AM PAYING ON A PIECE OF JUNK THAT SPENDS MORE TIME IN THE SHOP THAN BEING DRIVEN.
WHILE DRIVING ON THE HIGHWAY THE CAR JUST SHUT OFF HAS DONE THIS MULTIPLE TIMES WITH NO CHECK ENGINE LIGHTS AT ALL.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER (HARRY'S TIRE SERVICE; 1604 20TH AVE SE, MINOT, ND 58701; (701) 838-1823) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RETURN HOSES AND THE STEERING OIL COOLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE SAME FAILURE RECURRED AFTER A YEAR. WHILE DRIVING 30 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (MINOT AUTOMOTIVE CENTER; 3615 S BROADWAY ST, MINOT, ND 58701; (701) 852-0151) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING); THEREFORE, THE CONTACT WOULD HAD TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 103,000. ..UPDATED 08/22/17 *BF *JS
EXCESSIVE BRAKE WEAR CAUSING WARPED ROTORS AND PAD REPLACEMENT EVERY SEVERAL THOUSAND MILES. BEGAN SHORTLY AFTER TAKING DELIVERY OF THIS VEHICLE NEW AND HAS CONTINUED SINCE. VEHICLE NOW HAS 80K MILES ON IT....PROBABLY HAD IN FOR BRAKE WORK SERVICE 10 TIMES COSTING THOUSANDS.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO LOSE POWER AND VARIOUS INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO CHARGED THE BATTERY AND THE VEHICLE RESUMED NORMAL OPERATION. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,600. UPDATED 06/21/17*LJ *AS
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT SUSPENSION FAILED. THE FRONT END SHOOK AND VIBRATED OUT OF CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT END TIE ROD, BRAKES, CALIPERS, AND ROTORS WERE PREMATURELY WORN. THE REASON FOR THE FAILURES WAS UNKNOWN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 61,653.
MY WIFE WAS DRIVING OUR 2011 DODGE JOURNEY TO WORK ON CITY STREETS THE STEERING SUDDENLY BECAME VERY STIFF. HARD TO TURN. LOOKING AT THE POWER STEERING FLUID RESERVOIR IT WAS EMPTY AND FLUID STILL DRIPPING OUT FROM UNDER THE CAR NEAR THE PASSENGER SIDE DOOR. AFTER TOWING THE CAR TO DEALERSHIP AND A $1000 REPAIR BILL PROBLEM FIXED. I WAS TOLD THE POWER STEERING HOSE HAD RUPTURED AND HAD TO REPLACE THE PUMP AS IT HAD RUN DRY. DODGE SAYS RECALL S08 DOES NOT APPLY AS THIS MODEL DOES NOT HAVE A BLOCK HEATER. (WHAT WOULD THAT HAVE TO DO WITH THE POWER STEERING?) I NOTICED LATER ON THE SAME CITY STREET WHERE I HAD TRAVELED A LARGE RAINBOW OIL SLICK. MAY HAVE BEEN WHERE THE LINE RUPTURED.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING AND BRAKES WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT WATER ENTERED THE WIRING HARNESS AND THE ABS MODULE, HEADLAMPS, AND DASH WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V675000 (SERVICE BRAKES), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
CHECK ENGINE LIGHT WITH CODE FOR MISFIRE ON CYLINDER 4. SPARK PLUGS AND COILS REPLACED. VIN NOT LISTED WITH OTHER 3.6L V6 THAT HAS EXTENDED WARRANTY FOR SAME ISSUES FOR REPLACEMENT OF CYLINDER HEAD. CHECK ENGINE LIGHT COMES ON DURING LOW SPEED OR STOPPED AND ROUGH ENGINE IGNITION. VEHICLE IS A 2011 DODGE JOURNEY 3.6L V6. *TR
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE MAKING A LEFT TURN, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S HIP WAS INJURED AND MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
MY HUSBAND AND MYSELF PURCHASED OUR 2011 DODGE JOURNEY RT 2 YRS AGO AND WAS SOLD ON HOW GREAT THIS TRUCK WAS. SINCE THEN WE HAVE CHANGED THE ROTORS AND BRAKES 6 TIMES. WE HAD OUR TIRES CHANGED DUE TO SHAKING WHILE BRAKING BUT THE PROBLEM STILL EXISTED. SO THE TIRES WERE NOT THE PROBLEM. RECENTLY 2 DAYS AGO MY HUSBAND WAS DRIIVING WITH MY CHILDREN IN THE TRUCK AND COULD NOT STOP THE TRUCK DUE TO THE BRAKES. HE PUSHED THE BRAKES LITERALLY ALL THE WAY TO THE FLOOR AND HARDLY STOPPED. MY TRUCK IS NOW IN A TOW YARD AND LUCKILY MY HUSBAND AND KIDS ARE SAFE. THERE IS DEFINITE PROBLEM WITH THESE TRUCKS AND SOMETHING NEED TO BE DONE BEFORE SOMEONE IS SERIOUSLY HURT. WE R NOW WITHOUT A VEHICLE DUE TO THIS PROBLEM WHICH I HAVE CALLED DODGE AND COMPLAINED ABOUT AND WAS TOLD IT'S A BASIC PROBLEM WITH THE BRAKES AND THERE IS NO OFFICIAL RECALL ON THEM. SOMEONE SHOULD BE RESPONSIBLE FOR THIS PROBLEM!
THE AIRBAG LIGHT IS ON AND WILL NOT GO OFF. I'M NOT FOR SURE IF THE AIRBAG WILL DEPLOY IF I WAS IN A ACCIDENT. MY ECM WILL NOT READ AND IT WAS CHECKED BY TO DIFFERENT SCAN TOOLS. I AM VERY CONCERN ABOUT MY SAFETY. THE ELECTRONIC THROTTLE CONTROL LIGHT COMES ON AND MY VEHICLE WILL NOT START. I AM SCARED TO DRIVE MY VEHICLE BECAUSE I DON'T KNOW WHAT MIGHT HAPPEN.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. AFTER HAVING NEW TIRES INSTALLED ON THE VEHICLE, THE CONTACT STATED THAT THE CHECK TIRE PRESSURE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE PRESSURE MONITORING SYSTEM SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
TAKATA RECALL.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CHECK ENGINE LIGHT ILLUMINATED DUE TO A LOW BATTERY. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. IN ADDITION, WHILE DRIVING 25 MPH, THERE WHERE A SQUEAKING NOISE COMING FROM THE BRAKES. WHEN THE VEHICLE WAS IN REVERSE, IT MADE A KNOCKING/KICKING NOISE AND FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND A FAULTY CYLINDER HEAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
RECURRING SAFETY ISSUE WITH NO CONCRETE RESOLUTION. WHILE DRIVING AT 55MPH ON A PARKWAY VEHICLE ENGINE STALLED. I COULD NOT ACCELERATE AND THE BRAKES AND STEERING WHEEL LOCKED. RADIO, POWER WINDOWS, ETC. ALL WORKED AND I COULDN'T SHUT OFF THE VEHICLE VIA THE PUSH BUTTON START/STOP. WHEN I PRESSED IT TO TRY AND TURN IT OFF IT MADE A NOISE LIKE IT WAS TRYING TO START BUT COULDN'T. WHILE WAITING FOR THE TOW TRUCK ALL OF THE CHECK ENGINE LIGHTS STARTED FLASHING. HAD IT TOWED TO THE DEALERSHIP, THEY REPLACED THE ALTERNATOR ($$) THOUGH DIAGNOSTICS REVEALED NO PROBLEMS AND THEY WERE ABLE TO START THE CAR FINE ONCE IT GOT THERE. ONE WEEK LATER I WAS ON THE HIGHWAY AND THE EXACT SAME THING HAPPENED. IT WAS SO SCARY. I COULD BARELY GET TO THE SHOULDER OF THE ROAD BECAUSE THE STEERING HAD LOCKED. MY SPEED WAS DECLINING RAPIDLY WITH CARS RUSHING PAST AT 65+ MPH. ONCE ON THE SHOULDER, EVEN THOUGH MY SPEED HAD DECLINED TO 0, I WAS ON A SLIGHT HILL SO I JUST KEPT ROLLING BC I HAD NO ABILITY TO BREAK. JOURNEY WAS TOWED TO DEALERSHIP AGAIN AND, AS BEFORE, NOTHING COMES UP AS THE SOURCE OF THE PROBLEM VIA THE DIAGNOSTICS TEST. THE ONE THING THAT DIAGNOSTICS DID REVEAL WAS THAT IT WAS DETECTING A KEY FOB IN THE CAR WITH A LOW BATTERY- BOTH OF THE KEYS ARE AT HOME WITH ME WITH NO CAR TO DRIVE. ADDITIONAL PROBLEMS AND REPAIR COSTS INCURRED HAVE INCLUDED MALFUNCTION OF ALL STEERING WHEEL CONTROL BUTTONS AND HORN, TIRE SENSORS NEEDING TO BE REPLACED (THEY ALL SHOWED 0 PRESSURE WHEN THE TIRES WERE F
NEED TO REPLACE THE TRANSMISSION COOLER LINES BECAUSE OF LEAKAGE AND NOT BEING ABLE TO DRIVE.
WHILE VEHICLE WAS PARKED (STATIONARY) VEHICLE WAS STARTED, HEARD A POP, PUT CAR IN REVERSE AND REALIZED THERE WAS NO POWER STEERING. STARTED TO SMELL SOMETHING BURNING SO PLACED VEHICLE BACK IN PARK & TURNED IT OFF. LOOKED UNDER VEHICLE AND SAW LARGE PUDDLE OF POWER STEERING FLUID. THE POWER STEERING LINE BURST THEREBY DISABLING THE POWER STEERING. THIS APPEARS TO BE AN ON GOING PROBLEM WITH NUMEROUS JOURNEY POWER STEERING LINES.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOUR TIMES; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE REAR LOCKING MECHANISM FAILED TO UNLOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TECHNICIAN COULD NOT FIND THE FAILURE TO UNLOCK THE MECHANISM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE. UPDATED 04/07/16*LJ *CN
WE HAVE HAD OUR BRAKES/CALIPERS/ROTORS/BRAKE LINES CHECKED AND/OR REPLACED "3 TIMES" OVER THE PAST 4 MONTHS. EACH TIME THE MECHANIC WAS NOT COMFORTABLE WITH ME DRIVING THE CAR IN THAT CONDITION - SO HE KEPT THE CAR EACH TIME UNTIL IT WAS FIXED. BACK IN JULY - THE BRAKES SOUNDED HORRIBLE - GRINDING AND SQUEALING - AND VERY VERY HOT. IN JULY, OUR MECHANIC SAID - BRAKE PADS WERE GONE - ROTORS SHOT, CALIPER SHOT, SO WE PAID OVER $400 TO HAVE ALL OF THAT REPAIRED. SO, NEW ROTORS, BRAKES AND CALIPERS ON THE REAR OF THIS CAR.....WE THOUGHT THE PROBLEM WAS FIXED (ALTHOUGH WE ARE STILL PUZZLED AT WHY THE BRAKES/ROTORS/CALIPERS WERE SO BAD). WELL, 2 MONTHS LATER (SEPTEMBER) THE PROBLEM WAS BACK AND WORSE THIS TIME. THE REAR DRIVER SIDE BRAKE WAS INSANELY HOT, YOU COULD HEAR IT TICKING WITH HEAT AND COULD FEEL THE HEAT FROM A FOOT OR TWO AWAY - THE SQUEALING SOUND WAS BACK AND EVEN WORSE. THAT WE HAVE HAD THE SAME PROBLEM (BRAKES/ROTORS/CALIPERS SHOT) 3 TIMES IN A FOUR MONTH PERIOD. AGAIN IN NOVEMBER, NEEDED NEW BRAKES, CALIPERS AND IT EVEN RUINED THE BRAKE LINE WITH THE HEAT!!! THE CALIPER "BROKE", THE BRAKE PADS WERE WORN DOWN AGAIN - IN ONLY 2 MONTHS!!! OUR MECHANIC RESEARCHED THE PROBLEM AND SAID CHRYSLER PUT THE WRONG BRAKE SYSTEM ON THE DODGE JOURNEYS (YEARS 2009-2013 I BELIEVE) AND CORRECTED IT IN 2014. THE CURRENT BRAKE SYSTEM IS NOT ADEQUATE FOR THE WEIGHT OF THE VEHICLE. HE SAID THERE IS A CLASS ACTION LAWSUIT RIGHT NOW - BUT NO RECALLS AS OF YET. HE SAID IT WOULD BE $400 FOR
2011 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE WIRING HARNESS AND CRUISE CONTROL SWITCH PROBLEMS. *SMD THE CONSUMER STATED THE WIRING HARNESS SHORTED OUT INTERNALLY AND CAUSED THE CRUISE CONTROL SWITCH TO SHORT OUT, AS WELL. *JB
SINCE THE DAY I BOUGHT THIS VEHICLE, 2013, I HAVE HAD NUMEROUS DEAD BATTERIES WHEN I WENT OUT TO START IT. AS WELL AS FLICKING DASH LIGHTS (BRIGHT THEN DIM AND BACK AGAIN, COMPLETELY RANDOM) WHILE DRIVING DURING THE DAY, EVENING, NIGHT, RAINING, AND SNOWING. THE FORD DEALERSHIP THAT WHICH I BOUGHT IT FROM, AND THE LOCAL CHRYSLER DEALERSHIP HAVE HAD MY VEHICLE MORE IN THE LAST TWO YEARS, THEN I HAVE. BOTH FORD & CHRYSLER DEALERSHIPS HAVE FOUND MULTIPLE ISSUES, BUT HAVE NOT FIXED ONE OF MY MAIN COMPLAINTS, THE DASH LIGHTS FLICKERING. BETWEEN THE TWO BUSINESSES THEY HAVE RE-BUILT THE TRANSMISSION, CHANGED THE THROTTLE BODY, WIRING HARNESS, RADIO, RADIATOR, MOTOR TRAIN CONTROL MODULE, INSTRUMENT PANEL, AND PUT A NEW BATTERY IN IT MANY TIMES, INCLUDING THE DAY I BOUGHT IT. A MECHANIC AT FORD HAD TOLD ME THAT THERE WAS ISSUES WITH THE JOURNEY BEFORE I BOUGHT IT. I REQUESTED A COPY OF ALL THE PAPERWORK THAT THE FORD DEALERSHIP HAD ON MY VEHICLE, AND TO MY SURPRISE THE PREVIOUS OWNER TRADED/SOLD (?) MY VEHICLE TO FORD THE DAY BEFORE I BOUGHT IT BECAUSE HE/SHE WAS GOING THROUGH THE SAME ISSUES WITH IT THE BATTERY BEING DEAD.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE AND HOUSE CAUGHT FIRE. A POLICE AND A FIRE REPORT WERE FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED AND WAS DESTROYED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
THE COOLANT SYSTEM KEEP OVERHEATING HAD FIX 2 TIMES IN 4MONTHS AT A COST $900.00 REACH TIME
MY VEHICLE HAS BEEN IN THE SHOP TWICE IN 2 WEEKS. IT STARTED WITH A TRANSMISSION ISSUE. I WAS DRIVING TO WORK LAST MONDAY WHEN THE CAR WOULD NOT SHIFT INTO GEAR. THE ENGINE CONTINUED TO IDLE, BUT IT WOULD NOT GO INTO THE NEXT GEAR. AFTER HAVING IT TOWED TO CARMAX WHERE IT WAS PURCHASED. THEY SENT IT TO THE TRANSMISSION SHOP WHO LATER CONFIRMED MY TORQUE CONVERTOR WAS FAULTY. SO IT WAS REPLACED. MY TRUCK WAS IN THE SHOP FROM 9/21-9/25. I WAS FINALLY ABLE TO PICK IT UP ON MONDAY 9/28. WELL, I PICKED IT UP AND IT WAS DRIVING FINE. THEN ALL OF A SUDDEN YESTERDAY 9/30, I GO OUTSIDE ON MY LUNCH BREAK AND IT WILL NOT START AT ALL. THE LIGHTS, CLOCK, RADIO, SEATS...ETC ALL WORK FINE. BUT, THE VEHICLE WILL NOT START. NO CLICKING NOISES OR ANYTHING. IT IS NOT TRYING TO TURN OVER AT ALL. I TOOK IT BACK TO THE TRANSMISSION SHOP WHO LAST WORKED ON IT AND THEY CAN NOT FIGURE OUT WHAT IS WRONG. THEY SAY THE DIAGNOSTIC MACHINE IS NOT PICKING UP ON ANYTHING! I HAVE TO WAIT UNTIL THE MORNING TO CALL THE DODGE DEALERSHIP TO SEE IF THEY CAN NOW TAKE A LOOK AT IT. THIS IS VERY FRUSTRATING!!!! I WILL UPDATE AGAIN ONCE I KNOW WHAT THE PROBLEM IS.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE IN PARK, THE DRIVER SIDE SRS ON THE HEAD REST INADVERTENTLY DEPLOYED. AS A RESULT, THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER SENT AN INSPECTOR TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 99,000.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE REAR OF THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE DRIVETRAIN AND SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND WAS ABLE TO BE RESTARTED. THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS UNABLE TO REMEMBER WHAT THE TECHNICIAN STATED WAS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
WHEN DRIVING THIS VEHICLE AT HIGHWAY SPEEDS, WHEN YOU HAVE TO PUSH THE BRAKES THERE WAS A PRETTY SEVERE VIBRATION. THE VIBRATION AT TIMES WAS ALMOST BAD ENOUGH TO MAKE YOU LOSE CONTROL DEPENDING ON SPEED AND HOW HARD YOU HAVE TO APPLY THE BRAKES. WHEN I ASKED THE DEALERSHIP ABOUT THIS ON MORE THAN ONE OCCASION THEY TOLD ME THAT THIS WAS A KNOWN PROBLEM WITH 2009 - 2011 MODEL YEARS BUT THERE WAS NO RECALL. THEN AT 37,000 MILES I HAD TO TAKE MY CAR IN FOR BRAKE NOISE AND THEY TOLD ME THAT ALL OF MY BRAKES WERE BAD AND THAT THE ROTORS WERE WORN UNEVENLY AND NEEDED REPLACED. I SAID THERE IS NO WAY THAT A 37,000 MILE CAR SHOULD HAVE THAT BAD OF BRAKES AND I REMINDED THEM OF THE PREVIOUS COMPLAINTS. IT DID NO GOOD AND I HAD TO PAY $700. IF YOU READ ONLINE THERE ARE MANY COMPLAINTS LIKE MINE AND WITH THE ISSUE BEING SOMETHING AS IMPORTANT AS BRAKES, THIS SHOULD BE TAKEN SERIOUSLY.
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2011 Dodge Journey → · Every Journey year → · How the figures are calculated →