Page 11 of 21 · complaints 501–550 of 1,002

2016 Dodge Grand Caravan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Electrical System
Filed Sep 26, 202080,000 milesTX

THE DOOR LOCK ACTUATOR ON THE RIGHT REAR SLIDING DOOR HAS STOPPED WORKING. MY DOOR IS STUCK ON UNLOCK, AND IS UNABLE TO BE LOCKED, MANUALLY OR OTHERWISE. MY DOOR ALSO MAKES A LOUD BUZZING NOISE EVERY TIME I PRESS THE UNLOCK BUTTON.

Electrical System
Filed Sep 25, 2020160,000 milesSC

I HAD TO GO TO TOWN AT NIGHT TO GET GROCERIES FOR DINNER I PUT MY CHILD IN THE BACKSEAT. WE GOT TO THE GROCERY STORE I PARKED RIGHT AT THE STORE DOORS BECAUSE SOME PEOPLE WERE WALKING AROUND IN THE PARKING LOT, I GOT OUT OF MY VAN AND WENT TO GET MY CHILD OUT AND THE DOOR WAS LOCKED AND WOULD NOT UNLOCK. THE PEOPLE NOTICED ME STRUGGLING TO GET THE DOOR OPEN AND CAME TOWARDS US AND I JUST GOT BACK IN THE VAN AND LEFT. THIS IS A SERIOUS SAFETY HAZARD THAT DODGE SHOULD FIX! I PRAY NO ONE DIES DUE TO BEING LOCKED IN DURING AN EMERGENCY.

Structure › Body
Filed Sep 23, 2020139,000 milesOH

THE DRIVER SIDE SLIDING DOOR WILL NOT OPEN AS THE LOCK APPEARS TO BE STUCK. CANNOT MANUALLY UNLOCK OR OPEN THE DOOR. VEHICLE WAS STATIONARY AS IT JUST RANDOMLY WOULD NOT OPEN ONE MORNING.

Electrical System
Filed Sep 22, 2020AL

IN TWO DIFFERENT OCCASIONS THE LOCK ACTUATORS WHAT BAD ON BOTH REAR SLIDING DOORS FOR THE PASSENGERS SIDE AND DRIVERS SIDE. THIS IS A COSTLY PROBLEM TO HAVE AND UNCALLED FOR ON A RELIABLE FORM OF TRANSPORTATION. I HAVE THE UNDERSTANDING BY TALKING TO THE MAINTENANCE MANAGER THAT THIS IS A PROBLEM FOR DODGE MINIVANS. THIS A DANGEROUS SITUATION FOR OWNERS DUE TO THE FACT THAT IN THE EVENT OF AN ACCIDENT YOU WOULD NOT BE ABLE TO GET YOUR LOVE ONES OUT ON TIME. AT THE TIME OF THE ACTUATORS GOING BAD THE PASSENGERS HAD TO GET OUT THROUGH THE OTHER DOOR OR THROUGH THE FRONT EXIT. THIS IS INDEED COSTLY PROBLEM.

Structure › Body
Filed Sep 22, 202080,000 milesIL

BOTH THE LEFT AND RIGHT SIDE SLIDING DOORS OF OUR 2016 DODGE GRAND CARAVAN SXT WILL NOT OPEN BECAUSE OF DEFECTIVE SOLENOID VALVES INSIDE THE DOORS. WE ARE UNABLE TO OPEN THE SLIDING DOORS ELECTRONICALLY (PUSH BUTTONS OR KEY FOBS) OR MANUALLY, DUE TO THE FAILED DOOR ACTUATOR VALVES. AS A RESULT, THE SLIDING DOORS ARE COMPLETELY INOPERABLE AND STUCK IN THE CLOSED POSITION. OCCUPANTS COULD EASILY BE TRAPPED IN AN EMERGENCY SINCE THEY WOULD HAVE TO CLIMB INTO THE FRONT SEAT, OR CRAWL OUT THE REAR HATCH TO EXIT THE VEHICLE. THIS IS A MAJOR SAFETY HAZARD. THE SLIDING DOORS STARTED MAKING A LOUD NOISE WHEN WE USED THE KEY FOB TO LOCK THE DOORS. AFTER A WEEK OR SO, THE LOUD NOISE STOPPED AND THE DOORS WOULD NO LONGER OPERATE. OUR VEHICLE IS PAST THE WARRANTY DATE AND THE DEALER STATES THE REPAIR IS IN EXCESS OF $2,300. WE HAD THE SAME ISSUE WITH OUR 2007 GRAND CARAVAN AS WELL.*DT

Unknown or Other
Filed Sep 22, 202049,900 milesFL

MY 2016 DODGE GRAND CARAVAN SPORT VAN, WHICH HAS SLIGHTLY OVER 50,000 THE BACK DRIVER'S SIDE PASSENGER DOOR JUST STOPPED WORKING. IT WORKED IN THE MORNING. AFTER DRIVING TO THE DESTINATION. BUT THEN IN THE AFTERNOON, IT REFUSED TO OPEN WHEN I WAS HEADED HOME. I HAVE USED THE FOB, MANUALLY FROM THE OUTSIDE AND INSIDE AS WELL AS THE OVERHEAD BUTTON IN THE VAN. IT MAKES NO SOUND AS IF IT IS TRYING TO OPEN. THIS IS A HUGE SAFETY HAZARD SHOULD ANYONE EVER GET STUCK IN THE VAN. DEALERSHIP IS REFUSING TO FIX UNLESS I PAY OUT OF POCKET, DESPITE OTHERS HAVING THE SAME COMPLAINT. AT THE VERY LEAST A RECALL NEEDS TO BE DONE.*DT

Unknown or Other
Filed Sep 21, 202074,250 milesNM

THE DRIVERS SIDE SLIDING DOOR GETS STUCK IN THE LOCKED POSITION AND WONT UNLOCK SO THE DOOR WILL NOT OPEN ELECTRONICALLY OR MANUALLY.*DT CONSUMER HAS STATED DOOR HAS GOTTEN STUCK ON MULTIPE OCCASIONS, 3 TO 4 TIMES BEFORE IT WOULD OPEN.

Electrical System
Filed Sep 21, 2020OR

WHEN THE DOORS ARE LOCKED OR UNLOCKED THEY MAKE A BUZZING NOISE.

Electrical System
Filed Sep 17, 2020135,000 milesMO

DRIVER SIDE SLIDER DOOR IS LOCKED SHUT AND I CANNOT OPEN IT. I BELIEVE THE ACTUATOR HAS GONE BAD. DODGE NEEDS TO STAND UP AND TAKE RESPONSIBILITY FOR THE REPAIR ON THIS. THERE ARE MANY, MANY COMPLAINTS ON THIS ITEM. THE REPAIR COST IS WAY TOO MUCH CONSIDERING ALL THE COMPLAINTS. STAND UP AND TAKE OWNERSHIP FOR YOUR PRODUCTS. THAT IS THE BEST WAY TO EARN LOYALTY FROM BUYERS.

Power Train
Filed Sep 15, 2020116,000 milesIL

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER STOPPING FOR FUEL, THE CONTACT DROVE APPROXIMATELY A MILE AWAY AT 40 MPH, WHEN THE VEHICLE LOSS MOTIVE POWER. THE CONTACT STATED THAT THE VEHICLE SEEMED LIKE IT WAS SHIFTED INTO NEUTRAL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE EVENTUALLY FAILED TO EXCEED 5 MPH. CRYSTAL LAKE CHRYSLER JEEP DODGE RAM (5404 S ILLINOIS RTE 31, CRYSTAL LAKE, IL 60012, (815) 768-2885) WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER NOTIFIED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT WAS ALSO INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.*DT*DT *TR*DT *TR*DT*JB THE CONSUMER STATED WHEN THE FAIILURE OCCURED THE ENGINE RACED. THE CONSUMER ATTEMPTED THE RESTART THE ENGINE MULTIPLE TIMES BUT THE FAILURE PERSISTED. THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL AS IT HAD THE SAME ISSUES DETAILED IN THE RECALL. THE CONSUMER STATED THE VEHICLE HAD THE SAME SALES CODE AND MANUFACTURING DATE AS THE AFFECTED VEHICLES ACCORDING TO THE RECALL NOTICE. THE MANUFACTURER AND DEALER WERE CONTACTED, BOTH SUGGESTED CONTACTING NHTSA.

Electrical SystemFire
Filed Sep 15, 202054,727 milesMI

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, WHEN SHE STARTED TO SMELL SOMETHING BURNING INSIDE OF THE CAB OF THE VEHICLE. THE CONTACT STATED SERVICE VEHICLE WARNING LIGHT WAS ILLUMINATED AND THEN THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE IGNITION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND WAS INFORMED THE FUSE BOX WAS NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED LOCAL DEALER LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150, (734) 525-5000 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 54,727. *LN *JS

Electrical System
Filed Sep 15, 202080,000 milesIL

THE SLIDING DOORS MAKE A BUZZING NOISE WHEN I USE THE LOCK / UNLOCK BUTTON ON MY KEY FAB OR DRIVERS DOOR.

Electrical System
Filed Sep 15, 202041,000 milesIN

EVERY TIME I LOCK OR UNLOCK THE DOORS A LOUD BUZZ COMES FROM THE PASSENGER SLIDING DOOR

Structure › Body
Filed Sep 14, 2020OK

DRIVER SIDE BACK SLIDING DOOR WILL NOT OPEN. DOES NOT OPEN MANUALLY OR WITH THE KEY FOB.

Electrical System
Filed Sep 12, 2020CA

MY PASSENGERS REAR DOOR WAS NOT LOCKING WHETHER WHEN THE VEHICLE IS PARKED, RUNNING, AND DRIVING. IF SOMEONE WAS TO ATTACK ME, OR MY FAMILY, I WOULD HAVE INSTINCTIVELY LOCKED THE DOOR. IT WOULD NOT HAVE HAD ANY EFFECT ON KEEPING PEOPLE OUT. IN MY RESEARCHING OF HOW TO FIX THE PROBLEM, I DISCOVERED THAT THE MORE COMMON PROBLEM IS THAT THE DOOR WILL NOT UNLOCK CREATING A GREATER HAZARD FOR EMERGENCY EGRESS. THE PART IS RELATIVELY CHEAP, BUT IT IS A REAL BEAR TO REPLACE. PREVIOUS VERSIONS OF THE DODGE GRAND CARAVAN ARE MUCH EASIER TO REPAIR. (I.E., 2000-2008+?) AND CHEAPER TO REPAIR. HOWEVER, ON THE 2016 VERSION (2010-2020) ONE HAS TO DISASSEMBLE THE WHOLE INNER DOOR COSTING $600+ FOR A SIMPLE REPLACEMENT. WITH THE HASSLE, AND COST OWNERS OF VEHICLES WITH SIMILAR PROBLEMS ARE LIKELY TO "LIVE WITH IT." AND PUT THEIR FAMILY AT RISK. HTTPS://YOUTU.BE/DDDCLYJILYA

Engine
Filed Sep 11, 202070,000 milesKY

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE HER MOTHER WAS TURNING INTO THE DRIVEWAY, THE VEHICLE SHUTOFF. THE POWER STEERING AND BRAKES BECAME INOPERABLE. THE DRIVEWAY HAD A ROCKY SURFACE AND SHE WAS GOING 10 MPH SO THE VEHICLE SLOWED DOWN TO A STOP. THE CONTACT'S MOTHER WAITED 5 MINUTES BEFORE RESTARTING THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE FAILURE RECURRED TWICE. THE DEALER AUDUBON CHRYSLER CENTER (2945 US HIGHWAY 41 N, HENDERSON, KY 42420, (270) 826-1270) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH AND TIPM SWITCH COULD BE REPLACED AT A COST OF OVER $1,200 HOWEVER, THERE WAS NO GUARANTEE THAT THE REPAIRS WOULD FIX THE ISSUE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 70,000.

Unknown or Other
Filed Sep 10, 202075,000 milesFL

IN APRIL 2019 ONE SLIDING DOOR STAYED LOCKED THEN THE OTHER SLIDING DOOR STAYED LOCKED I REPORTED IT HERE AND WAS ASKED IF I HAD NOTIFIED CHRYSLER AND I HAD. TOOK TO DEALERSHIP AND THOUGHT THEY WERE FIXED AT A COST OF $1062.00. IN APRIL 2020 I FOUND THE DRIVERS SLIDING DOOR WAS NOT LOCKING, YOU CAN OPEN IT WHILE DRIVING DOWN THE ROAD. TO ME THIS IS A SAFETY HAZARD SINCE MY GRANDSON SITS BACK THERE AND LIKES TO PLAY WITH THE DOOR CONTROLS.

Electrical System
Filed Sep 10, 2020100,000 milesTN

BOTH LATCH ASSEMBLY'S ON SLIDING DOORS DO NOT WORK

Power Train
Filed Sep 10, 2020108,000 milesNJ

ON FRIDAY SEPT 4TH I WAS USING MY VEHICLE NORMALLY . AFTER TURNING IT OFF AT MY HOME AFTER GOING TO THE BANK, I ATTEMPTED TO TURN IT BACK ON TO GO TO WORK AND IT WOULDN'T MOVE INTO GEAR. I PUT THE VEHICLE IN DRIVE, BUT THE ENGINE JUST MADE A REVVING SOUND AND DIDN'T MOVE. I TRIED REVERSE, NEUTRAL, DRIVE AND THE VEHICLE ONLY REVVED. AFTER MISSING WORK, WE HAD THE VEHICLE TOWED TO A LOCAL REPAIR SHOP THAT TOLD US A RECALL WAS NOT INCLUDING OUR VIN #. THEY EXPLAINED THAT THE TRANSMISSION PUMP WASN'T GETTING FLUID TO THE TRANSMISSION AND SINCE IT FAILED OUR TRANSMISSION WAS DAMAGED. WE OUR NOW FACING NEEDING A NEW TRANSMISSION. I DON'T SEE HOW THERE IS AN ACTIVE RECALL THAT INCLUDES MY MAKE AND YEAR AND VEHICLE TYPE BUT EXCLUDES MY VIN. IF I HAD BEEN AWARE OF A RECALL A SMALL REPAIR COULD HAVE BEEN MADE. NOW MY VEHICLE NEEDS AN ENTIRE NEW TRANSMISSION. THIS COULD HAVE BEEN DEADLY IF MY VEHICLE DIED IN THE MIDDLE OF AN INTERSECTION. A CARAVAN IS SOLD SPECIFICALLY AS A FAMILY VEHICLE. YET THIS COMPANY IS PUTTING MY BABIES AT RISK. IF THEIR TRANSMISSION PUMP IS BAD IT'S IN ALL THE CARAVANS, NOT JUST ONE OR TWO. THIS NEEDS TO BE FIXED BEFORE SOMEONE ACTUALLY GETS INJURED.

Vehicle Speed ControlCrash1 injured
Filed Sep 9, 202073,000 milesWI

WHEN APPROACHING A RED LIGHT GOING SLOW SPEED AND SLOWING DOWN, CAR SUDDENLY ACCELERATED AS IF IT WAS REGAINING CRUISE CONTROL SPEED, THEREFORE SLAMMING INTO THE CAR IN FRONT OF ME. PRESSING ON BREAK DID NOT HELP. IS THIS A RECALL ISSUE? I SEE OTHERS ON HERE WITH SAME ISSUE. I RECEIVED A CITATION. CAR WAS TOTALED. THIS IS NOT RIGHT.*DT*JB

Power Train
Filed Sep 8, 202091,000 milesFL

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING 50 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED. THE VEHICLE LOSS MOTIVE POWER AND WAS COASTED TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TURNED OFF AND AN INDEPENDENT MECHANIC WAS CALLED OUT TO THE LOCATION TO HAVE THE VEHICLE DIAGNOSED. THE MECHANIC DETERMINED THAT THE TRANSMISSION PUMP FAILED. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO CHRYSLER DODGE JEEP RAM FIAT FT. WALTON (541 MARY ESTHER CUT OFF NW, FORT WALTON BEACH, FL 32548) WHERE A SECOND DIAGNOSTIC TEST WAS PERFORMED AND IT WAS DETERMINED THAT THE TRANSMISSION PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CONTACT NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.*DT*JB

Electrical System
Filed Sep 8, 2020TX

THE DRIVER BACK DOOR MAKES A LOUD SOUNDS WHEN IS BEING LOCKED.

Power Train
Filed Sep 7, 202081,000 milesCA

UPON PRESSING THE GAS PEDAL TO ACCELERATE IT FEELS AND SOUNDS AS IF MY VAN IS IN THE NEUTRAL POSITION. IT TAKES TIME FOR IT TO FINALLY 'CATCH' AND BEGIN TO ACTUALLY ACCELERATE. THE HOTTER IT IS THE WORSE THE VAN SEEMS TO GET WITH THIS PROBLEM TO THE POINT WHERE IT MAKES A HIGH PITCH SOUNDS LIKE IT IS JUST BEING SET TO A NEUTRAL POSITION AND PRESSING THE GAS PEDAL TO MAKE A HIGH PITCHED SOUND. AT THIS POINT IT DOES NOT MOVE UNTIL SOMETHING FINALLY 'CATCHES' AND MAKES IT GO-EVEN THEN MOVING FROM A CRAWL SPEED. WHILE DRIVING THE VEHICLE IT ALSO MAKES A HIGH PITCH SOUND FROM THE ENGINE AREA.

Unknown or Other
Filed Sep 6, 202090,000 milesNV

THE SLIDING DOORS ARE LOCKED, WILL NOT OPEN, STUCK CLOSED, WILL NOT MANUALLY OR POWER OPEN. THIS IS A SAFETY ISSUES AS MY CHILDREN CANNOT ENTER OR EXIT THE VAN. THERE IS NO WAY TO FOR PASSENGERS TO OPEN THEIR DOOR. WILL NOT OPEN FROM INTERIOR OR EXTERIOR.*DT

Electrical System
Filed Sep 5, 202069,000 milesPA

ALL OF THE SUDDEN, I HAVE NO POWER TO EVEN GET OVER 40 MPH. GREAT TO HAPPEN IN A BUSY CITY WITH MY CHILD IN THE CAR RECOVERING FROM SURGERY. HAD TO PULL OVER AND GET A RIDE HOME.

Fuel/Propulsion System
Filed Sep 1, 202010,000 milesTX

IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH.

Structure › Body
Filed Aug 31, 202082,427 milesNY

I BOUGHT A 2016 DODGE CARAVAN NEW FROM THE DEALERSHIP AND HAVE HAD SEVERAL ISSUES WITH REAR SLIDING DOORS NOT OPENING. THEY REPLACED THE DOOR RELAY SHORTLY AFTER PURCHASING THIS VEHICLE. ON NUMEROUS OCCASIONS 1 OR BOTH REAR SLIDING DOORS WITH LOCK AND WON'T RELEASE FROM THE INSIDE OR OUTSIDE AFTER UNLOCKING WITH KEY FOB AND THEN TRIED MANUALLY UNLOCKING FROM INSIDE. THIS HAS HAPPENED MANY TIMES IN THE WINTER AND AFTER ABOUT 5 MINUTES OF DRIVING THE DOOR WILL OPEN AS I'M DRIVING. I HAVE SMALL CHILDREN AND THIS IS A SERIOUS SAFETY ISSUE. THIS IS NOW HAPPENING IN THE SUMMER AS WELL MAKING ME THINK IT WASN'T DUE TO FROZEN DOORS. I'VE TAKEN THE VEHICLE TO THE DEALERSHIP AND THEY CAN'T FIND THE PROBLEM BECAUSE THE DOORS WILL EVENTUALLY RELEASE BEFORE I CAN GET TO DEALERSHIP AFTER WORK.

Electrical System
Filed Aug 30, 202045,000 milesMO

THE DOOR LOCKS ON BOTH SLIDING PASSENGER DOORS FAILED. THERE IS NO MANUAL LOCK TO BE ABLE TO INGRESS AND EGRESS THE VEHICLE. IT STARTED WITH AN OBNOXIOUS BUZZING SOUND WHEN THE LOCK OR UNLOCK BUTTON WAS PRESSED. IT QUICKLY THEN STOPPED WORKING AT ALL SO THAT PASSENGERS HAVE TO CLIMB IN THROUGH THE REAR. THIS IS NOT ACCEPTABLE FOR ELDERLY PEOPLE OR VERY SMALL CHILDREN. IT IS A DANGEROUS SITUATION IN AN EMERGENCY AND HIGHLY ANNOYING TO SAY THE LEAST IN DAY TO DAY USAGE. THIS HAPPENED WHEN THE VEHICLE WAS JUST TWO YEARS OLD! NOT ACCEPTABLE! JUST WAIT UNTIL SOMEBODY IS TRAPPED IN A DANGEROUS SITUATION THAT LEADS TO DEATH OR SEVERE INJURY. THERE SHOULD ALWAYS BE A MANUAL WAY TO ENTER AND EXIT A VEHICLE.

Structure › Body
Filed Aug 26, 202048,000 milesIN

THE DRIVER SIDE SLIDING DOOR STOPPED FUNCTIONING. IT IS STUCK IN LOCKED POSITION RENDERING IT UNUSABLE IN AN EMERGENCY SITUATION. THE LOCK CANNOT BE FREED AUTOMATICALLY OR MANUALLY.

Engine
Filed Aug 26, 2020114,000 milesPA

WHEN IDLING THE CYLINDER #2 MISS FIRES, TUNE UP WAS DONE, OIL CHANGED, I SEARCHED THE VIN NUMBER AND IT SAYS NO RECALLS

Structure › Body
Filed Aug 25, 202063,300 milesWI

THE SIDE POWER DOOR ON THE LEFT DRIVER SIDE IS STUCK SHUT WITH NO WAY TO OPEN IT. THIS IS VERY DANGEROUS WITH NO WAY TO GET IT OPEN MANUALLY IN AN EMERGENCY SITUATION. THIS APPEARS TO BE A COMMON PROBLEM ON DODGE CARAVAN VEHICLES AND SHOULD BE ADDRESSED WITH A WAY TO MANUALLY OPEN THESE SIDE DOORS WHEN THE POWER FAILS AND THEY WILL NOT OPEN?*DT Consumer has contacted the manufacture and CAIR number [XXX] was issued. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

Power Train
Filed Aug 19, 202070,000 milesPA

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE ENGINE BEGAN MAKING AN ABNORMAL WINDING NOISE WITHOUT WARNING. AS THE CONTACT PROCEEDED TO DRIVE, THE VEHICLE BEGAN TO STALL AND HESITATE UPON DEPRESSING THE ACCELERATOR PEDAL WITHOUT WARNING. THE CONTACT INITIALLY DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC INFORMED HER THAT THE TRANSMISSION PUMP HAD FAILED. THE MECHANIC HAD ALSO INFORMED HER OF A RECALL THAT HAD BEEN PLACED ON HER MODEL VEHICLE NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE CONTACT THEN HAD THE VEHICLE TOWED TO ANOTHER INDEPENDENT MECHANIC FOR A SECOND OPINION AND HE ALSO DETERMINED THAT THE TRANSMISSION PUMP HAD FAILED AND THAT THE VEHICLE NEEDED A TRANSMISSION REPLACEMENT. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND INFORMED HER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

Electrical System
Filed Aug 19, 202088,000 milesAZ

THE SLIDING DOOR ON THE DRIVER'S SIDE HAS FROZEN. THE DOOR IS STUCK IN THE LOCKED POSITION AND WILL NOT OPEN. IT WILL NOT OPEN WITH THE REMOTE BUTTONS OR MANUALLY. I HAVE CHILDREN, SO THIS IS DEFINITELY A SAFETY ISSUE. I HAVE LOOKED ON THE INTERNET AND OBSERVED THAT MANY PEOPLE HAVE HAD SIMILAR EXPERIENCES WITH THE SAME MODEL VEHICLE. THERE SHOULD BE A RECALL FOR THIS PROBLEM. THE AVERAGE COST FOR THE REPAIR SEEMS TO BE $1000.

Unknown or Other
Filed Aug 15, 2020TX

TODAY, ARRIVING HOME, PARKED IN MY GARAGE AND TURNED OFF THE VEHICLE, I WAS TRYING TO TAKE MY 2 YEAR OLD BABY OUT OF MY 2016 DODGE CARAVAN AND THE PILOT SLIDING DOOR (REAR) IS STUCK IN THE LOCK POSITION. I CAN NOT OPEN THE DOOR. LOOK LIKE THE CABLE, INSIDE HANDLE, IS STUCK.*DT CONSUMER STATED REPLACEMENT PART HAS BEEN REPLACED.*JB

Structure › Body
Filed Aug 13, 202080,000 milesOH

THE SLIDING DOOR STARTED MAKING BUZZING/GRINDING NOISE WHEN ACTIVATED. PAYED A DEALERSHIP $1000 TO REPAIR AND WAS TOLD BY THE SERVICE PERSON THEY'D SEEN 3 OF THESE IN THE PAST WEEK. GOOGLE SEARCH SHOWS LOTS OF COMPLAINTS FOR THE SAME ISSUE.

Structure › Body
Filed Aug 12, 202060,200 milesFL

OUT OF THE BLUE, WITH JUST OVER 60K MILES, THE DRIVER SIDE SLIDING DOOR, WON'T OPEN WITH THE KEY FOB, NEITHER BY PULLING ON THE INSIDE OR OUTSIDE HANDLE, NOR PUSHING THE INSIDE BUTTON (BY THE DOOR) OR PUSHING THE CONSOLE BUTTON. IT IS STUCK CLOSED. THIS IS A SAFETY HAZARD AS THIS SITUATION TRAPS PASSENGERS.*DT

Electrical System
Filed Aug 11, 2020LA

THE SLIDING DOOR ON THE RIGHT SIDE MAKES A LOUD BUZZING NOISE WHEN YOU UNLOCK THE DOOR.

Unknown or Other
Filed Aug 11, 2020CA

DRIVER SIDE PASSENGER SLIDING DOOR WILL NOT UNLOCK/OPEN. COULDN'T GET MY CHILD OUT. HAD TO GO AROUND.

Electrical System
Filed Aug 11, 202074,000 milesMA

CAN NOT UNLOCK OR OPEN MY LEFT SLIDER DOOR AT ANY TIME.

Electrical System
Filed Aug 9, 202053,000 milesWI

2016 DODGE CARAVAN WITH 53,000 MILES ON IT. BOTH SLIDING DOORS STOPPED WORKING. ONE WAS IN THE LOCKED POSITION AND ONE IN THE UNLOCKED POSITION. WE WERE ABLE TO GET THEM TO WORK BY PUSHING THE LOCK BUTTONS MANUALLY WHILE HITTING LOCK/ UNLOCK BUTTONS. NOW BOTH DOORS MAKE A LOUD BUZZING NOISE WHEN LOCKING AND UNLOCKING. WE BOUGHT THE EXTENDED WARRANTY AND THEY TELL US THIS IS NOT COVERED UNDER WARRANTY. DEALER WANTS $900 PER DOOR TO FIX. THIS IS A SAFETY ISSUE BECAUSE THEY WILL GET STUCK AGAIN IN THE LOCKED POSITION AND WITH SMALL CHILDREN IN CAR SEATS THIS IS VERY DANGEROUS AND UNACCEPTABLE. CHRYSLER NEEDS TO TAKE RESPONSIBILITY FOR POOR PRODUCTS. LAST VAN WE WILL EVER PURCHASE BY CHRYSLER OR DODGE. TOYOTA OR HONDA HERE WE COME!!! ALSO WHEN A VEHICLE CANT BE LOCKED WHO KNOW WHO IS HIDING INSIDE WHEN YOU GET OUT OF WORK. IT GETS DARK BY 5PM WHERE I LIVE.

Unknown or Other
Filed Aug 8, 202070,000 milesPA

DRIVER SIDE SLIDING DOOR BUZZES WHENEVER IT IS LOCKING. PASSENGER SIDE SLIDING DOOR WILL NOT COME UNLOCKED.

Electrical System
Filed Aug 6, 2020100,000 milesMO

I OWN A 2016 DODGE GRAND CARAVAN. THE DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDMARK DODGE IN INDEPENDENCE, MO AND THE IDENTIFIED THE PROBLEM AS A FAILED LOCK ACTUATOR WITH ESTIMATED COST OF $1,000. THE SAME VEHICLE HAD THE LOCK ACTUATOR FAIL ON THE PASSENGER SIDE 2 YEARS AGO AND HAD IT FIXED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. OBVIOUSLY THERE IS AN ISSUE WITH THE LOCK ACTUATORS FOR THIS MODEL VEHICLE AS THERE ARE NUMEROUS COMPLAINTS OF THE SAME ISSUE. I BELIEVE THIS IS A HUGE SAFETY HAZARD BECAUSE IF WE WERE IN AN ACCIDENT OR THE CAR CAUGHT FIRE IT WOULD BE VERY DIFFICULT TO GET MY 4 KIDS OUT OF THE BACK SEAT USING ONLY THE PASSENGER SIDE DOOR, AND THAT IS ASSUMING THE ACCIDENT DIDN'T DAMAGE THE PASSENGER DOOR. I BELIEVE THIS SHOULD BE CONSIDERED FOR A RECALL, THE CAR IS 4 YEARS OLD AND SHOULD NOT BE HAVING THESE ISSUES.

Air Bags
Filed Aug 4, 202076,000 milesMS

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING, THE DRIVER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000. THE VIN WAS NOT AVAILABLE.

Power Train
Filed Aug 4, 2020107,194 milesMS

TL* THE CONTACT CALLED ON BEHALF OF A CUSTOMER WHO OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE TRANSMISSION PUMP FAILED AND CAUSING THE TRANSMISSION TO SLIP WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO ACCELERATE AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED CROWN DODGE CHRYSLER JEEP RAM FIAT (2707 SHORTCUT RD, PASCAGOULA, MS 39567, AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 107,194.

Structure › Body
Filed Aug 3, 202078,000 milesNC

THE SLIDING DOOR ON THE DRIVER SIDE JUST QUIT OPENING ABOUT 6 MONTHS AGO, LAST WEEK THE TRANSMISSION HAS WENT COMPLETELY OUT. I WAS GETTING READY TO LEAVE HOME AND WHEN I PUT THE VAN IN DRIVE IT PULLED OFF AND WHEN I GOT UP TO THE SPEED LIMIT AND THE RPM'S WAS GOING UP THE VAN WOULDN'T SHIFT. I SENT IT TO THE SHOP AND THEY JUST CALLED ME SAYING THAT THE TRANSMISSION IS COMPLETELY GONE AND I NEED A NEW TRANSMISSION OR A RE-BUILD. THIS VAN IS A 2016 WITH 78,000 MILES. I AM STILL PAYING ON THIS VEHICLE AND I AM HAVING ALL THESE PROBLEMS. I WOULD LIKE TO KNOW IF THERE IS ANY RECALLS OR COMPLAINTS ABOUT THIS VEHICLE.

Structure › Body
Filed Aug 3, 202036,535 milesIL

DRIVER'S SIDE REAR SLIDING DOOR WILL NOT OPEN. PER DEALER, "FOUND ACTUATOR INTERNAL FAULT. REPLACE LEFT SLIDING DOOR LOCK ACTUATOR AND C PILLAR APPLIQUES."

Electrical System
Filed Jul 31, 2020OH

WHEN I UNLOCK DOORS, THERE IS A BUZZING SOUND. PASSENGER SLIDING DOOR, ACTUATOR IS GOING BAD. IT IS LOUD, ANNOYING AND IT COULD LEAD TO A SAFETY ISSUE WITH LOCK WORKING.

Power Train
Filed Jul 30, 202041,500 milesMD

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT VEHICLE FAILED TO RESPOND WHEN SHIFTED INTO REVERSE. THE CONTACT STATED THAT THE ENGINE WOULD REV UP HOWEVER, THE TRANSMISSION FAILED TO ENGAGE. ADDITIONALLY, WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THOMPSON CHRYSLER DODGE JEEP RAM BALTIMORE (124 NORTH POINT BLVD, BALTIMORE, MD 21224) WHERE THE VEHICLE WAS DIAGNOSED WITH TRANSMISSION FAILURE. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 41,500.

Power Train
Filed Jul 28, 202073,000 milesPA

I WAS DRIVING OUR AUTOMATIC 2016 DODGE CARAVAN WHEN IT SUDDENLY LOST POWER AND WOULDN'T ACCELERATE. IT FELT LIKE I WAS ABOUT TO RUN OUT OF GAS. THE MECHANIC HAS SPENT THE LAST 3 WEEKS DOING EXTENSIVE (AND EXPENSIVE) TESTING TO FIND OUT WHAT IS WRONG. HE SAID THAT IT IS GOING INTO 'LIMP MODE' AND IS STUCK IN SECOND GEAR. IT IS UNDRIVABLE AND UNSAFE IN THE CURRENT CONDITION. THE MECHANIC SAID IT IS A 'SHIFT SOLENOID' ISSUE AND THAT WE NEED A BRAND NEW TRANSMISSION, WHICH WILL COST $4000. WE BOUGHT THE VEHICLE BRAND NEW AND HAVE ONLY PUT 73,000 MILES ON IT. SEEMS EARLY TO NEED A NEW TRANSMISSION SO I AM WONDERING IF SOME OF THE POWER TRAIN COMPONENTS USED BY THE MANUFACTURER WERE FAULTY.

Structure › Body
Filed Jul 28, 202012,000 milesPA

THE DRIVER'S SIDE SLIDING DOOR ON OUR 2016 DODGE CARAVAN CANNOT BE OPENED. IT STOPPED WORKING AFTER HAVING THE VEHICLE FOR LESS THAN TWO YEARS. IT CANNOT BE OPENED FROM THE INSIDE OR OUTSIDE WHICH IS A SAFETY CONCERN FOR PASSENGERS TRYING TO GET OUT OF THE VEHICLE QUICKLY IN AN EMERGENCY. WE WERE TOLD THE INTERIOR LATCH WAS BROKEN AND THAT IT WOULD BE EXPENSIVE TO FIX. I BELIEVE THIS IS A KNOWN ISSUE WITH THESE VEHICLES AS A NUMBER OF OTHERS HAVE REPORTED THE SAME PROBLEM.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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