REAR BRAKE PADS AND ROTORS FAILED ON VAN. CHRYSLER EXTENDED WARRANTY ON FRONT BRAKE AND ROTORS BUT NOT BACK BRAKES AND ROTORS FOR UP TO $100 DEDUCTIBLE ON 36000 MILES. WHY NOT BACK BRAKES AND ROTORS? THEY ARE MADE OF SAME MATERIALS. *KB
2010 Dodge Grand Caravan complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER RECEIVING REPAIRS UNDER A VOLUNTARY RECALL ON THE FRONT WHEEL BEARINGS, SHE WAS NOTIFIED BY THE DEALER THAT THE FAILURE WAS ON THE REAR OF THE VEHICLE AND NOT IN THE FRONT. AS A RESULT, THE REAR WHEEL BEARING, BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 37,000.
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 70 MPH THE VEHICLE SUDDENLY STALLED. THE BRAKE PEDAL BECAME STIFF ON TWO OCCASIONS AND THE INSTRUMENT PANEL DID NOT ILLUMINATE. THE CONTACT STOPPED THE VEHICLE ON THE SHOULDER AND WAS ABLE TO RESTART IT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. NHTSA RECALL CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM:IGNITION) MAY BE RELATED TO THE FAILURE. THE MANUFACTURER STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,500.
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT WAS DRIVING 45 MPH WHEN THE REAR BRAKES FAILED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE REAR BRAKE, CALIPERS, ROTORS AND THE CYLINDERS. THE LOCAL MECHANIC REPLACED THE REAR CALIPERS, ROTORS, CYLINDERS, AND THE BRAKES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 43,000.
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR ROTORS WERE DEFECTIVE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FAILURE WAS CAUSED BY WEAR AND TEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 14,600.
I PURCHASED THE VEHICLE IN AUG 2010. TODAY'S DATE IS NOV 15, 2011. CURRENT MILEAGE IS 40,000 MILES. I USE THE CAR FOR COMMUTING TO WORK ON THE HIGHWAY. THE FRONT BRAKES AND FRONT ROTORS NEED TO BE REPLACED. THE STEERING WHEEL HAS BEEN SHAKING VIOLENTLY. I RECEIVED A LETTER FROM CHRYSLER GROUP LLC DATED OCT 24, 2011 STATING "THE WARRANTY PERIOD FOR MY FRONT BRAKE PADS AND FRONT ROTORS HAS BEEN EXTENDED BECAUSE SOME OF THE MINIVANS MAY NEED THE PADS AND ROTORS REPLACED EARLIER THAN EXPECTED." IT HAS BEEN EXTENDED TO 3 YEARS/36,000 MILES. UNFORTUNATELY, MY DEALERSHIP WILL NOT HONOR THE WARRANTY WITH ME BECAUSE OF THE CURRENT MILEAGE AT 40,000. MY ISSUE IS THE FACT THAT THE CAR IS ONLY 1YR 4 MONTHS OLD AND ALREADY NEEDS NEW PADS AND FRONT ROTORS. I UNDERSTAND FROM VARIOUS DEALERSHIPS THAT THE FRONT ROTORS ARE NOT BUILT TO HANDLE THE WEIGHT OF THE VEHICLE. I CAN SUPPLY THE TWO DEALERSHIPS THAT GAVE ME THIS INFORMATION. I BELIEVE THAT BY WRITING THE LETTER THEY ARE ADMITTING A DEFECT IN THE MANUFACTURING OF THE 2009-2011 DODGE GRAND CARAVAN AND IT SHOULD BE RECALLED. BREAKS ARE NOT A PART OF THE VAN THAT CAN WAIT TO BE REPAIRED. EVENTUALLY, SOMEONE WILL GET HURT. I HAVE CONTACTED THE CHRYSLER CUSTOMER ASSISTANCE CENTER AND THEY STOOD BY THE LETTER. I AM HAVING THE VAN REPAIRED BY AN AUTO MECHANIC AND WILL SAVE THE DAMAGE PARTS FOR PROOF AND RESOURCES TO MY CLAIM. *TR
TL* THE CONTACT OWNS A 2010 CHRYSLER DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE HEADLIGHTS WOULD BLINK ABNORMALLY BEFORE SHUTTING OFF. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILED. THE MANUFACTURER THEN ADVISED THE CONTACT THAT THEY WOULD CONTACT HIM AT A LATER DATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 45,693.
TOOK MY VAN INTO COLORADO CHRYSLER JEEP ON JULY 19, 2011 FOR RECALL #L25, THEY HAVE NOT DONE THE WORK AS OF 10-31-2011. THEY ARE TELLING ME THAT THE PART IS ON BACK ORDER, IT HAS BEEN OVER 3 MONTHS?????? WHAT'S WRONG WITH THIS? *TR
WAS DRIVEING ABOUT 40MPH WHEN ALL ELECTRICAL POWER FAILED NO TURN SIGNALS WIPERS RADIO BRAKE LIGHTS POWER WINDOWS ETC. PULLED OVER TO SIDE OF ROAD AND WHEN ITURNED OFF IGNITION ALL POWER CAME BACK ON. THIS IS THE SECOND TIME THIS HAS OCCURED. ALSO, HAVE TROUBLE WITH THE IGNITION OF THIS VEHICLE SOMETIMES TAKES 2 OR 3 TRIES TO START. VEHICLE WAS TAKEN TO DEALER FOR A RECALL OF THE IGNITION BUT SEEMS TO HAVE CREATED OTHER PROBLEMS. *TR
TL* THE CONTACT OWN A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE PARKING BRAKE ENGAGED AND THE BRAKES BEGAN TO SMOKE. THE BRAKES ALSO EMITTED A BURNING ODOR. THE VEHICLE WAS MANEUVERED TO THE SHOULDER AND STOPPED. AFTER ALLOWING THE BRAKES TO COOL DOWN, THE CONTACT WAS ABLE TO CONTINUE DRIVING AND THE PARKING BRAKE DISENGAGED. THE FAILURE HAD SINCE RECURRED ON AN INTERMITTENT BASIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FIVE OCCASIONS, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 30,000. UPDATED 10/27/11*BF THE CONSUMER STATED THE PROBLEM WAS INTERMITTENT, BUT IT HAS BEEN AN ONGOING PROBLEM SINCE THE VEHICLE WAS PURCHASED. THE PROBLEM WOULD OCCUR WHILE DRIVING AT CITY SPEEDS AND STOPPING THE VEHICLE AND ENGAGING THE PARKING BRAKE DID NOT ALWAYS WORK. THE FIRST TIME THE VEHICLE WA TAKEN TO THE DEALER, THE REAR BRAKES WERE REPLACED AS THEY HAD BURNED UP WHEN THE BRAKES ENGAGED WHILE DRIVING. UPDATED 11/02/11
2010 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE CONCERNING FREQUENCY OPERATED BUTTON IGNITION KEY *TGW THE CONSUMER WAS INFORMED, THE PARTS WERE NOT AVAILABLE TO FIX THE RECALL, EVEN THOUGH HE RECEIVED A RECALL LETTER IN THE MAIL. *JB
WHEN SPEED CONTROL IS ON AT SPEEDS BETWEEN 45-65 MPH, WHEN GOING DOWNHILL, THE TRANSMISSION WILL DOWNSHIFT EXTREMELY HARD CAUSING HIGH RPMS 5500+. ATTEMPTED TO DISENGAGE MANUALLY AND BY STEPPING ON THE BRAKE BUT CONDITION CONTINUED FOR 45 SECS. PUT VEHICLE IN NEUTRAL AND COASTED REENGAGING D AT APPROX 10 MPH. OCCURRED A 2ND TIME AT 65 MPH GOING DOWNHILL 300 MILES LATER THAT SAME DAY. NO WARNING LIGHTS WERE ACTIVATED DURING BOTH EVENTS. THIS SUDDEN DOWNSHIFTING CAUSING MOMENTARY LOSS OF CONTROL AND LOSS OF SPEED. IN MY OPINION IS A SAFETY CONCERN. ESPECIALLY WOULD BE A CONCERN WHEN OPERATING ON ADVERSE ROAD CONDITIONS. ME CHRYSLER DEALER ADVISED NOT USE USE SPEED CONTROL. ENGINE LIGHT CAME ON NEXT DAY. ENGINE LIGHT CAME ON NEXT DAY. WILL BE GOING TO A CT DEALERSHIP ON FRIDAY FOR TROUBLESHOOTING. *TT
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WOULD STALL SPORADICALLY WITHOUT WARNING. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH FURTHER REPAIRS TO THE VEHICLE. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 26,000. THE CONSUMER STATED THE VEHICLE CONTINUED TO STALL AFTER THE RECALL WAS PERFORMED. THE CONSUMER STATED SHE NO LONGER OWNS THE VEHICLE. UPDATED 11/16/11. *JB
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DEALER PERFORMED REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM: IGNITION) BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT WAS UNABLE TO TURN THE ENGINE OFF AND RELEASE THE KEY FROM THE IGNITION SWITCH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,645 AND THE CURRENT MILEAGE WAS 20,740.
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE BRAKING AT VARIOUS SPEEDS, THE STEERING WHEEL AND THE ENTIRE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE CONTACT WAS INFORMED THAT THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE CAUGHT ON FIRE. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND EXIT THE VEHICLE. THE CONTACT WAS NOT INJURED DURING THE FIRE. THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE AND ADVISED THAT THE FIRE ORIGINATED UNDER THE HOOD ON THE DRIVER SIDE BUT DID NOT ADVISE THE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS 100,000.
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE IGNITION UNEXPECTEDLY SWITCHED INTO THE ACCESSORY POSITION AND THE VEHICLE STALLED. AFTER A FEW MOMENTS, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE DEALER ALSO STATED THAT THEY WOULD NOT PERFORM THE REPAIRS ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM:IGNITION). THE VEHICLE WAS TRADED IN SINCE THE RECALL REMEDY WAS NOT PERFORMED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. THE VIN WAS UNAVAILABLE.
VEHICLE EXHIBITS WANDERING AND EXCESSIVE VIBRATION WHILE BRAKING AND HAS DONE SO SINCE NEW. *TR
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM: IGNITION SWITCH). AFTER HAVING THE VEHICLE REPAIRED, THE ELECTRICAL SYSTEM FAILED. THE POWER WINDOWS, AIR CONDITIONER, TURN SIGNALS, AND RADIO STOPPED FUNCTIONING. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT SOME OF THE PARTS FOR THE VEHICLE WERE NOT FUNCTIONING PROPERLY. THE DEALER AND THE CONTACT ATTEMPTED TO NOTIFY THE MANUFACTURER, BUT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 22,346.
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE VEHICLE WOULD SUDDENLY STALL. THE VEHICLE WOULD NOT IMMEDIATELY RESTART AFTER SOME OF THE FAILURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THEY ATTEMPTED TO DUPLICATE THE FAILURE THREE TIMES. THE VEHICLE WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM:IGNITION); HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE VEHICLE WAS AWAITING A FOURTH DIAGNOSIS. THE APPROXIMATE FAILURE MILEAGE WAS 41,500 AND THE CURRENT MILEAGE WAS 42,000.
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER A FEW MINUTES. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,000.
I RECEIVED SAFETY RECALL NOTICE L25. CALLED THE DEALER TO SCHEDUL APPOINTMENT AND CHRYSLER GROUP RECALL ASSISTANCE CENTER. THEY ARE NOT AWARE OF RECALL AND STATED THAT IT WAS BOGUS. *TT
VEHICLE SHUT OFF WHILE I WAS DRIVING IT AND NOT IT WONT START EXCEPT EVER 500 KEY TURNS. *TR
ON 7/2/11 I WAS HEADING SOUTH ON THE BERLIN TURNPIKE IN NEWINGTON, CT. TURNED AROUND AT THE LIGHT TO HEAD NORTH ON THE BERLIN TURNPIKE AND AS I WAS MAKING THE TURN, THE ETC & ESC LIGHTS CAME ON. THE CAR WOULD NOT MOVE MORE THAN 5 MPH. WITH ONCOMING TRAFFIC HEADING TOWARD ME AND NARROWLY BEING HIT BY ONCOMING CARS, I PUT ON MY FLASHERS AND PROCEEDED INTO THE NEAREST PARKING LOT. I TURNED THE MOTOR OFF AND BACK ON AGAIN AND THE CAR SEEMED NORMAL. I PROCEEDED HOME IMMEDIATELY WHERE I CALLED DODGE DEALER.BROUGHT THE CAR IN FOR SERVICE ON 7/2/11 AND THEY GAVE ME A LOANER. SAID THEY COULDN'T LOOK AT IT UNTIL 7/5/11. SERVICE MANAGER TOLD ME TODAY THAT THEY COULDN'T REPRODUCE THE SITUATION AND I COULD LEAVE THE CAR FOR FURTHER INSPECTION OR PICK IT UP. SINCE THIS COULD HAVE BEEN RESULTED IN A DEADLY ACCIDENT, I OPTED TO LEAVE THE CAR AND FOLLOW UP WITH LETTERS TO DODGE'S PRESIDENT AND NHTSA. *KB
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE STALLED AND ALL OF THE WARNING LIGHTS BEGAN TO ILLUMINATE ON THE INSTRUMENT PANEL. THE VEHICLE WAS MANUEVERED TO THE SIDE OF THE ROAD WHERE IT WAS STOPPED. UPON RESTART, THE VEHICLE OPERATED AS NORMAL. THE FAILURE OCCURRED A TOTAL OF SIX TIMES, ALL DURING EXTREMELY HOT WEATHER. THE VEHICLE WAS TOWED AFTER ONE OF THE FAILURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE, WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000. UPDATED 08/01/11*LJ THE CONSUMER STATED THE ENGINE WOULD STOP WHEN THE AC WAS ON. UPDATED 08/08/11
WHEN DRIVING VEHICLE, VEHICLE STALLED OUT AND STEERING WHEEL BECAME DIFFICULT TO STEER. WHEN VEHICLE PUT IN PARK, WE WERE ABLE TO RE-START. THIS IS THE 2ND TIME THIS HAS HAPPENED. TWO DAY PREVIOUS CAR STALLED OUT WHILE DRIVING ON A FLAT SURFACE AT ABOUT 35 MPH. STEERING WHEEL LOCKED UP AND HAD TO STOP IN CENTER TURN LAND COMPLETELY, PUT IN PARK, AND RE-START VEHICLE. *TR
MY WIFE BEGAN HEARING A NOISE SEVERAL MONTHS AGO. IT TURNED OUT TO BE THE REAR BRAKES MAKING THE SOUND. SHE HEARD IT ALMOST EVERY TIME SHE DROVE THE VEHICLE. FINALLY I HEARD A GROANING SOUND MYSELF. THE REAR WHEELS WERE VERY HOT COMPARED TO THE FRONT. I TOOK THE VEHICLE TO THE DEALER WE BOUGHT IT FROM. HE TOLD ME HE HAS SEEN MANY OF THESE VEHICLES COME IN WITH THE SAME ISSUE. THE VEHICLE ONLY HAS 19000 MILES ON IT SO I THOUGHT IT WAS A WARRANTY ISSUE. HE TOLD ME THE BRAKE SYSTEM IS ONLY WARRANTED FOR 12000 MILES. HE TOLD ME IT WILL COST ME ABOUT $365.00 TO CHANGE ALL THE PARTS. I FILED A COMPLAINT WITH CHRYSLER/ DODGE AND THEY ARE ONLY GIVING ME $150.00. OBVIOUSLY THEY KNOW THERE IS A PROBLEM WITH THE VEHICLES OR WHY WOULD THEY BE GIVING ME ANY CREDIT AT ALL IF THE VEHICLE IS OUT OF WARRANTY? THEY TOLD ME THE CALIPERS LOCKED UP AND THAT WAS THE PROBLEM. I WORK WITH 2 OTHER PEOPLE THAT HAVE THE SAME VEHICLE AND HAVE THE SAME PROBLEM. ONE DEALERSHIP CHANGED THE ROTORS, PADS, AND CALIPERS FOR HIM 3 TIMES AT NO CHARGE!! IT HAPPENS ON HIS VEHICLE ABOUT EVERY 10000 MILES. THE OTHER OWNER HAS THE SAME DEALER I HAVE AND WAS GIVEN THE SAME LINE I WAS. HE WILL HAVE TO PAY FOR IT. I CAN'T IMAGINE WHAT THE CONSEQUENCES WOULD BE IF MY WIFE IS DRIVING DOWN THE HIGHWAY AT 65 MILES PER HOUR AND THE REAR BRAKES LOCK UP!! YOU BETTER BELIEVE THERE WILL BE A MEGA-LAWSUIT!! HOW MANY OTHER PEOPLE ARE AWARE OF THIS ISSUE? THIS NEEDS TO BE BROUGHT UP ON THE NATIONAL NEWS AND PEOPLE NEED TO BE AWARE
MY 2010 DODGE GRAND CARAVAN WOULD OCCASIONALLY STALL WHEN STARTED. BUT IN THE LAST MONTH IT HAS STALLED THREES TIME WHILE DRIVING, ON ONE OCCASION IT STALLED PULLING OUT OF A PARKING LOT INTO TRAFFIC. THE DEALER IS YET TO FIND ANYTHING WRONG. *TR
MY HUSBAND, 2 YEAR OLD SON, AND I WERE 2 HOURS AWAY FROM HOME ON A CAMPING TRIP. WE WERE DRIVING HOME ON THE HIGHWAY AND OUR 2010 DODGE GRAND CARAVAN SHUT OFF. THANK GOD NO ONE WAS CLOSE BEHIND US AND WE WERE ABLE TO PUT THE CAR IN NEUTRAL AND RESTART IT. WHEN I CAME HOME, I SEE THEY HAVE KNOW ABOUT THIS SINCE AT LEAST MARCH, AND WE HAVE RECEIVED NO RECALL INFORMATION. WE ARE NOW AFRAID TO DRIVE THE ONLY CAR WE HAVE, AS WE ARE AFRAID NEXT TIME, WE WILL GET REAR ENDED BECAUSE OF THIS. *TR
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THE VEHICLE STALLED WHILE DRIVING AT VARIOUS SPEEDS. UPON RESTART THE VEHICLE WOULD OPERATE AS NORMAL. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE.
2010 DODGE GRAND CARAVAN PURCHASED DEC 09 AS OF TODAY VAN HAS 30322 REPLACED REAR BRAKE PADS DUE TO GRINDING NOISE. 1 OUT OF 4 BRAKE PADS HAD NO LINING LEFT (GRINDING NOISE) OTHER 3 MARGINAL WEAR. OLD PART IS AVAILABLE FOR INPECTION IF NEEDED. TOOK TO DEALER, RECCOMENDS REPLACEMENT OF REAR ROTORS AND SHAVE THE FRONT ROTORS. *TR
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE VIBRATED VIOLENTLY WHILE BRAKING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THEY DIAGNOSED THAT THE BRAKES WERE OUT OF ROUND AND THE ROTORS WERE WARPED. THE VEHICLE WAS REPAIRED BY THE MECHANIC. THE DEALER AND MANUFACTURER WERE BOTH MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,557 AND THE CURRENT MILEAGE WAS 16,000. UPDATED 06/07/11*LJ UPDATED 08/18/11*JB
IN THE 12 MONTHS THAT WE'VE OWNED OUR 2010 DODGE CARAVAN, THE ENGINE HAS SHUT-DOWN IN TRAFFIC MULTIPLE TIMES. EACH TIME IT HAS NEARLY CAUSED AN ACCIDENT. DODGE ANNOUNCED A RECALL BUT HAS NOT ACTUALLY PUT IT INTO ACTION. *TR
2010 DODGE GRAND CARAVAN. SEVERELY DOWNSHIFTED WHILE USING CRUISE CONTROL WHILE GOING DOWN HILL. I HAS TO TURN THE CRUISE CONTROL OFF TO STOP THE DOWNSHIFT. *TR
TL*THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO FOUND THAT THE VEHICLE WAS NOT INCLUDED IN (NHTSA CAMPAIGN ID NUMBER: 11V139000; ELECTRICAL SYSTEM: IGNITION). THE FAILURE MILEAGE WAS UNKNOWN BUT THE CURRENT MILEAGE WAS 15,000. UPDATED 06/01/11*LJ
I WAS DRIVING AT ABOUT 30 MPH WHEN I NOTICED THE AIR CONDITIONER STOP WORKING. I BEGAN SLOWING DOWN FOR A RED LIGHT. WHEN THE LIGHT TURNED GREEN I WENT TO GO AND REALIZED THAT THE ENGINE HAD STOPPED AS WELL. I LOST ALL POWER AND ENGINE FUNCTION WHILE DRIVING. I WAS ABLE TO PLACE THE VEHICLE IN PARK AND RESTART IT.
WHILE TURNING A CORNER ON MY WAY TO WORK AT 5:30 AM, MY 2010 GRAND CARAVAN WITH 13,835 MILES TOTALLY WENT DEAD, I HAD THE LIGHTS, BLOWER ON, THE RADIO ON AND THE REAR DEFROSTER ON, AND EVERYTHING WENT DEAD. NO STEERING AND THE BRAKES WERE OUT. SINCE I WAS TURNING LEFT, I HAD TO CROSS 4 LANES OF TRAFFIC WITH NO POWER. I WAS ABLE TO PULL INTO A PARKING LOT, PUT THE CAR IN PARK AND IT RESTARTED. I DID HAVE TO TURN THE KEY TO THE OFF POSITION AND PUT IT IN PARK, AS PUTTING IT IN NEUTRAL AND TURNING THE KEY DID NOTHING. I CHECKED THE DODGE WEBSITE FOR THE RECALL INFORMATION AND IT SAYS THAT MY VEHICLE IS NOT IN THE LISTING OF RECALLED VEHICLES. I HAVE SENT AN EMAIL TO DODGE. THIS DID HAPPEN 2 TO 3 PREVIOUS TIMES WHILE DRIVING ON THE FREEWAY, BUT THE CAR JUST SEEMED LIKE IT WAS LOSING POWER, BUT THEN IT CAME BACK TO LIFE-IT DID NOT HAVE A TOTAL LOSS OF POWER AND IT DID NOT REQUIRE ME TO RESTART THE ENGINE. *TR
FUEL SENSOR IS NOT WORKING. WE DO NOT KNOW WHEN THE GAS TANK IS EMPTY OR IF IT IS FULL. ONE WEEK IT TAKES 11 GALLONS TO FILL THE TANK AND THE NEXT WEEK 14. SO THE DEALERSHIP REPLACED THE FUEL SENSOR LAST WEEK. WE HAVE HAD GAS FUMES IN THE VAN SINCE THEN. ALSO WHEN WE TRIED TO FILL THE TANK IT HAD A VAPOR LOCK AND NO GAS WOULD GO IN THE TANK. WENT BACK TO DEALERSHIP AND WAS TOLD THERE MAY BE A WIRE LOOSE ON SENSOR AND NO WAY TO TELL. I WAS GIVEN THE VAN BACK AND NOTHING WAS DONE TO REPAIR THE PROBLEM. WE DO NOT FEEL SAFE DRIVING A VAN WITH GAS FUMES AND A POSSIBLE LOOSE WIRE. I TRIED TO GET CHRYSLER CASE MANAGER [XXX] ON THE PHONE. AFTER 1 HOUR ON HOLD I WAS DISCONNECTED AND WHEN I CALLED BACK [XXX] WOULD NOT HELP ME EXCEPT TO SAY SOMEONE WOULD CALL ME TUESDAY. THIS IS VERY UNSAFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
VEHICLE SHUT OFF WHILE IN DRIVE. APPEARS TO BE CHRYSLER SAFETY RECALL L02. WE WERE PLANNING TO GO ON VACATION TOMORROW AND BROUGHT THE VEHICLE TO JOHN JOHNSON DODGE IN BOONTON, NJ. WE WERE TOLD THEY COULD FIND NOTHING WRONG AND THOUGHT IT WAS A PROBLEM WITH THE KEY. I CALLED DODGE AT 800-543-1403 UPON LEARNING OF THE RECALL TO FIND OUT WHY MY VEHICLE WAS NOT REPAIRED. I SPOKE TO A MAN NAMED [XXX] AND WAS TOLD THE RECALL WAS NOT OFFICIAL YET. HE THEN HUNG UP ON ME. THE CALL TAKE PLACE AT APPROXIMATELY 8:15PM EST. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL*THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE TRAVELING 20 MPH THE VEHICLE STALLED. THE POWER STEERING FAILED. THE CONTACT STATED THAT AFTER ALLOWING THE VEHICLE TO COAST, HE WAS ABLE TO RESTART IT WITH NO PROBLEMS. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THEY WERE AWARE OF THE FAILURE AND THAT A RECALL WOULD BE ESTABLISHED IN APRIL. THE FAILURE AND CURRENT MILEAGE WAS 33,000. UPDATED 06/17/11 *BF UPDATED 06/30/11
THE VAN MOTOR CUT OUT WHILE TURNING LEFT AT AN INTERSECTION AND ANOTHER CAR COLLIDED WITH THE VAN. THE FRONT AIR BAGS WENT OFF . THERE WAS CONSIDERABLE DAMAGE TO THE FRONT END. ON NUMEROUS OCCASIONS I COMPLAINED TO THE DEALER THAT THE ENGINE WAS STALLING, CUTTING OUT, MISSING AND LACK OF POWER. THE DEALER COULD NOT FIND A PROBLEM AND NOTHING SHOWED UP ON THE COMPUTER. THE DEALER HAS A RECORD ON FILE OF MY COMPLAINTS. HAS ANYONE PURSUED LEGAL ACTION REGARDING SIMILAR PROBLEMS SUCH AS I HAVE EXPERIENCED?
TL*THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE VEHICLE WOULD INTERMITTENTLY STALL WHILE DRIVING AT ANY SPEED. THE FAILURE RECURRED WHILE DRIVING TO INCLUDE DRIVING IN REVERSE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL OCCASIONS WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 20,000.
WHILE STOPPED AND THEN TRY TO DRIVE FORWARD OR REVERSE, THERE WOULD BE A PAUSE AND THEN SUDDENLY JERK FORWARD/REVERSE AND THEN BE OKAY. THE LAST TIME BEFORE I HAD IT SERVICED, (UNDER WARRANTY), I WAS ABLE TO DRIVE FORWARD BUT REVERSE WOULD ONLY LAST A FEW SECONDS BEFORE IT WOULDN'T WORK. YOU PRESS ON THE GAS BUT IT WOULDN'T MOVE. IF YOU PUT INTO FORWARD AND THEN REVERSE IT SOMETIMES LET YOU REVERSE FURTHER BUT ONLY A FOOT AT A TIME. NEW 2010 GRAND CARAVAN WITH 5100 [XXX] IS GETTING THE TRANSMISSION REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
1ST OCCURRENCE: WHILE DRIVING, THE ENGINE SHUT OFF, 11/13/10. HAD VEHICLE TOWED TO DEALER. THEY REPLACED PCM "PROGRAM CONTROL MODULE". 2ND OCCURRENCE: 3/5/11. ENGINE SHUT OFF WHILE DRIVING. COULD NOT CONTROL CAR, HIT A SNOW BANK AND CRACKED FRONT BUMPER. HAD VEHICLE TOWED TO DEALER. THEY SAID NO CODES WERE ISSUED BY THE COMPUTER. CONTACTED CHRYSLER AND WAS ASSIGNED A CASE MANAGER. VEHICLE STILL AT DODGE DEALER AS OF 3/14/11. NO SOLUTION. WE ARE AFRAID TO USE THE CAR LET ALONE ON THE HIGHWAY. SEVERAL U.S. REPORTS OF SAME PROBLEM ON INTERNET. POSTED PROBLEM ON AUTOBEEF.
TL*THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 25 MPH THE VEHICLE SUDDENLY SHUT OFF WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER NUMEROUS TIMES AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED OF THE RECALL FOR THE ELECTRICAL SYSTEM WHICH WILL BE RELEASED IN APRIL. THE CONTACT STATED THAT IF THE VEHICLE CONTINUED TO SHUT OFF IN TRAFFIC A CRASH COULD OCCUR. THE FAILURE MILEAGE WAS 7,800.
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE FAILURE HAD ONLY RECURRED ONCE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE DEALER ADVISED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM:IGNITION), BUT THE REPAIRS COULD NOT BE PERFORMED YET FOR AN UNSPECIFIED REASON. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 28,000.
TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE IMMEDIATELY. THE CONTACT STATED THE FAILURE OCCURRED APPROXIMATELY FIVE DIFFERENT TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS TESTING YET THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM:IGNITION). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,067. UPDATED 03/23/11 *BF THE DEALER WAS UNABLE TO VERIFY OR DUPLICATE THE PROBLEM. UPDATED 04/22/11
I HAVE HAD PROBLEMS WITH MY 2010 DOGE GRAND CARAVAN SINCE WE BOUGHT IT. BUT ON 2/7/11 I THOUGHT WE WERE GOING TO DIE DUE TO THE CAR SHUTTING DOWN AT 60 MILES PER HOUR. WE WERE DRIVING 60 MPH IN THE FAST LANE OF TRAFFIC WHEN THE ENGINE SHUT OFF. I LOST MY POWER STEERING AND POWER BRAKES AND DID MY BEST TO PULL OFF TO SAFETY. I CALLED THE DEALERSHIP AND A SERVICE MAN ASKED ME TO CHECK TO SEE IF I HAD RAN OUT OF GAS. I STILL HAD ABOUT 10 GALLONS IN MY TANK. THE VAN DID TURN BACK ON SO HE HAD ME DRIVE ABOUT A MILE OR SO TO HIS GARAGE. HE PUT THE CAR ON A COMPUTER TO CHECK THE CODES. HE CLAIMS THERE WAS NO CODES INDICATING THIS ENGINE FAILURE. NO SURPRISE BECAUSE THIS DEALERSHIP, THE SAME ONE I BOUGHT THE VAN TELLS ME THERE IS NOTHING WRONG EACH TIME SOMETHING LIKE THIS HAPPENS. I CHECKED THE INTERNET AND THERE ARE SEVERAL OTHER COMPLAINTS SHOWING ENGINE FAILURE ON THIS MAKE AND MODEL AT 60 MILES PER HOUR. SOME OF THE COMPLAINTS INVOLVED CHILDREN SITTING IN THE BACK SEAT WHEN THE VAN'S ENGINE DIED AT 60 MPH. I REPORTED THIS TO CHYSLER AND HAVE A CASE NUMBER [XXX]. I WAS TOLD TO CONTACT ANOTHER DEALERSHIP WHICH I CALLED TODAY. THEY TOLD ME THE SERVICE MANAGER WAS NOT IN AND SOMEONE WOULD CALL ME BACK. NO ONE HAS CALLED ME BACK SO I AM WRITING THIS COMPLAINT IN HOPES THAT I WILL GET HELP WITH THIS URGENT MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2010 DODGE GRAND CARAVAN SE SHUT DOWN WITH LOSS OF STEERING CONTROL WHEN TURNING LEFT IN TO A PARKING LOT. WAS ABLE TO STOP, PUT VEHICLE INTO PARK AND RESTART WITH NO ISSUES. AS WITH OTHER COMPLAINTS, VERY SCARY IF THIS HAPPENS AT A BUSY INTERSECTION. SCARY ENOUGH TO MENTION IT TO MY WIFE SO THAT IF SOMETHING SHOULD HAPPEN TO ME IN AN ACCIDENT AND WITNESSES SAY I JUST SEEMED TO STOP RIGHT IN FRONT OF ANOTHER VEHICLE, SHE WILL KNOW WHAT THE CAUSE OF THE ACCIDENT IS. *TR
DRIVER ARM REST DOES NOT SUPPORT WEIGHT AND WILL FALL DOWN CAUSING DRIVER TO BRIEFLY LOSE CONTROL OF CAR. WE TOOK THE CAR TO THE DEALERSHIP TODAY AND WAS TOLD THIS IS A DESIGN FLAW AND THERE IS NOTHING THEY CAN DO TO CORRECT THIS PROBLEM. SO I HAVE A 2010 DODGE GRAND CARAVAN SE THAT HAS ALL KINDS OF PROBLEMS LIKE ONLY GETTING 19 MILES TO A GALLON WHEN ADVERTISED AS 25 AND NOW THE ARM REST BASICALLY COLLAPSES ANY TIME WEIGHT IS PUT ON IT ON THE DRIVER'S SEAT. ALL THE OTHER ARM RESTS ARE SUPPORTIVE EXCEPT THE ONE YOU NEED MOST. THE SERVICE DEPARTMENT TOLD ME OTHER CUSTOMERS HAVE VOICED THE SAME COMPLAINT AND HE COULD TAKE ME TO THE NEW VANS ON THE LOT AND SHOW ME THE SAME PROBLEM WITH CARS NEVER DRIVEN SO I KNOW THIS IS A DEFECTIVE ARM REST JUST BY WHAT HE HAS TOLD ME. *LN
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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