SIMILAR, OR MAYBE IDENTICAL CLOCK SPRING MODULE, UNDER NHTSA RECALL 1531(DAIMLER/CHRYSLER RECALL #982) JUNE 18, 2001. *PH *JB **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT OVER TO ARTEMIS**768015
1997 Dodge Grand Caravan complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
OUR HORN AND CRUISE CONTROL ARE INOPERATIVE. OUR AIRBAG LIGHT IS LIT. I UNDERSTAND THAT THERE IS A PROBLEM WITH THE CLOCKSPRING ASSEMBLY. MR
WAS TOLD THAT HORN NEEDED FUSE. DISCOVERED LATER THAT CRUISE CONTROL DIDN'T WORK. WEB RESEARCH POINTS TO FAILED CLOCK SPRING MECHANISM. *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*767682
WHILE DRIVING TRANSMISSION FAILED, ALMOST CAUSING A COLLISION.*AK
I UNDERSTAND THIS HAS BEEN AN ONGOING SAFETY PROBLEM AND HAVING TO PAY NEARLY $300 FOR SOMETHING THAT HAS BEEN UNDER REVIEW IS VERY UNSATISFYING. HOPE A CONCLUSION WILL BE REACHED ON THIS ISSUE.NO SAFETY DEFECT MENTIONED. *AK
NHTSA RECALLS 97I001000 & 98V185000 INTEGRATED SEAT; OWNER HAS A PROBLEM DUE TO DEALERSHIP REPLACING REGULAR BENCH SEAT WITH AN INTEGRATED CHILD SAFETY SEAT BENCH. OWNER IS AWARE OF RECALLS FOR INTEGRATED CHILD SAFETY SEAT BENCH, BUT MANUFACTURER DECLINES DUE TO VIN. BUT WHAT ABOUT SEAT WHICH WAS REPLACED BY DEALERSHIP? NO FURTHER ASSISTANCE GIVEN BY MANUFACTURER OR DEALERSHIP. PLEASE DESCRIBE DETAILS. *AK
INVESTIGATION REVEALS THAT DODGE/CHRYSLER/PLYMOUTH HAS SOLD THOUSANDS OF REPLACEMENT CLOCKSPRINGS. SINCE FAILURE OF THIS COMPONENT AFFTECTS TWO SAFETY FEATURES, AIRBAG & HORN, I BELIEVE THEIR SHOULD BE FACTORY RECALL AND I SHOULD BE ALLOWED TO RECOVER THE COST OF REPAIRS.*AK
CLOCKSPRING IS DEFECTIVE, YET CHRYLSER WHO KNOWS THIS, INSISTS ON CUST PAYING FOR IT OUT OF POCKET - THIS IS A SAFETY CONCERN!!!*AK
FUEL FILTER FITTING UNDER CAR SUBJECT TO ROAD DEBRI, PLASTIC FITTING WILL DISCONNECT ALLOWING FUEL PUMP TO THROW RAW FUEL ALL OVER UNDERCARRAGE.*AK
AIRBAG LIGHT APPEARS ON DASHBOARD, AND HORN / CRUISE CONTROL OPERATE POORLY. DEALERSHIP IS AWARE OF PROBLEM.*AK
WHILE DRIVING AIRBAG LIGHT CAME ON AND OFF. ALSO, CRUISE CONTROL AND HORN DIDN'T WORK. DEALER HAS BEEN NOTIFIED. *AK
CLOCKSPRING "SPRUNG" 3 YEARS AFTER MANUFACTURE BUT WAS OUT OF WARRANTY DUE TO MILEAGE HORN DIDN'T WORK, AIRBAG DIDN'T WORK, CRUISE CONTROL DIDN'T WORK. OTHER INCIDENT IS ROUGH ENGINE DURING IDLE AND POWER SURGE IF GOING UP HILL*AK
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
CLOCKSPRING UNIT FAILS TO PROVIDE POWER TO AIRBAG, HORN AND CRUISE CONTROL SWITCHES IN STEERING WHEEL. THIS UNIT CAN FAIL IN AN ACCIDENT AND PREVENT AIRBAG FROM BEING DEPLOYED. DC HAS SOLD OVER 150,000 REPLACEMENT CLOCKSPRINGS AT OVER $250 A PIECE. THIS IS AN OBVIOUS MANUFACTURES DEFECT. I WAS UNABLE TO BLOW MY HORN AT ANOTHER DRIVER TO GET HIS ATTENTION. LUCKILY NO ACCIDENT OCCURRED. HOWEVER UNIT HAS TO BE REPLACED AS I AM WITH NO HORN, NO CRUISE CONTROL CONTROLS, AND AN AIRBAG MALFUNCTION LIGHT.*AK
AIR BAG LIGHT HAS COME ON AND STAYED ON, AND CRUISE CONTROL WILL INTREMITTENTLY NOT WORK. CONTACTED DEALER, AND THE DEALER WAS NOT WILLING TO DO ANYTHING.*AK
AIRBAG LIGHT ON , HORN & CRUISE CONTROL ARE NOT WORKING
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
VEHICLE HAS HAD MOMENTARILY LOST POWER ASSIST NUMEROUS TIMES, THERE IS A TSB OUT ON THIS PROBLEM. DEALER HAS NOT REPAIRED VEHICLE WHILE UNDER WARRANTY.*AK
WHILE TRAVELING ON HIGHWAY AND WITHOUT PRIOR WARNING AIRBAG LIGHT WENT OFF ON DASHBOARD. DEALERSHIP IS AWARE OF PROBLEM.*AK
WE KEEP THE TIRES AT THE VEHICLE MANUFACTURER'S RECOMMENDED 35 PSI. THE AMBIENT TEMPERATURE WAS BETWEEN 75 AND 80 DEG. WE WERE TRAVELING ABOUT 30 MPH AND THE VEHICLE WAS NOT HEAVILY LOADED. WE DID NOT HIT ANY OBJECT IN THE ROAD NOR ANY POTHOLE. THERE WAS NO WARNING SUCH AS VIBRATION IN THE REAR OR BOUNCING OF THE WHEEL. THE SIDEWALL OF THE TIRE RUPTURED SUDDENLY WITH A RIP IN THE SIDEWALL ALMOST FROM WHERE IT MEETS THE RIM, STRAIGHT ACROSS THE SIDEWALL RADIALLY AND SLIGHTLY INTO THE TREAD. IF THIS HAD HAPPENED AT HIGHWAY SPEEDS INSTEAD OF IN A 30 MPH ZONE, THIS INCIDENT COULD HAVE CAUSED A SERIOUS ACCIDENT BECAUSE OF THE SUDDENNESS OF THE TIRE FAILURE.*AK
STRUT TOWER IS NOT WORKING PROPERLY. STRUTS WILL ONLY LAST ANOTHER YEAR DUE TO RUST. CONTACTED DEALER , AND DEALER IS NOT WILLING TO DO ANTHING. *AK
THERE IS A MOANING SOUND, MOSTLY WHEN MAKING TURNS. DEALER SAID POWER STEERING LINES ARE VIBRATING.*AK
CONSUMER STATES VEHICLE HAS AN EMERGENCY BRAKE PROBLEM, WHEN ONE THINKS THE EMERGENCY BRAKES ARE HOLDING THEY ARE REALLY WEARING AWAY THE SHOES, AND THERE IS SUDDEN AND UNWANTED JAMMING OF THE BRAKE LINKAGE, CONSUMER STATED A SERVICE BULLETIN WAS ISSUED, HOWEVER THERE NEEDS TO BE A RECALL.*JB
EMERGENCY BRAKE INTERMITTENTLY DISENGAGES. THE VAN ALMOST RAN ME OVER WHEN THE BRAKE DISENGAGED WHILE I WAS WINCHING THE BOAT ON THE TRAILER, VERY DANGEROUS DESIGN!!!*AK
CLOCK SPRING ASSEMBLY OPEN CIRCUIT FAILURE DISABLES DRIVER'S SIDE AIR BAG AND TRIGGERS OPEN CIRCUIT SENSOR, ENABLING AIRBAG INDICATOR LIGHT.*AK
AIRBAG LIGHT HAS COME ON. DEALER STATED THAT CLOCKSPRING ASSEMBLY NEEDS TO BE REPLACED.*AK THE CLOCK SPRING WAS THE DEFECTIVE PART IN THE ASSEMBLY. *JG
ENGINE CHECK LIGHT HAS COME ON,.VEHICLE HAS NOT BEEN EXAMINED BY DEALER.*AK
THE POWER STEERING/POWER BRAKES HAVE BEEN LOCKING/FAILING INTERMITTENTLY FOR THE PAST YEAR. TOOK THE CAR TO THE SHOP IN JULY OF 2001 AND WAS TOLD THE STEERING WHEEL PROBLEM WAS DUE TO HUMIDITY AND LOOSE BELTS AND THE WEATHER WOULD IMPROVE THE PERFORMANCE. NOTICED THAT WHEN THE STEERING LOCKED, I WAS DRIVING THE CAR BETWEEN 5 AND 10 MILES PER HOUR. ALSO, WHEN STEERING WHEEL LOCKED, POWER BRAKES WOULD FAIL. HAD TO LITERALLY STAND ON BRAKE PEDAL OR TURN OFF CAR IGNITION TO STOP CAR. THREW CAR IN PARK AND TURNED THE IGNITION IMMEDIATELY TO REGAIN STEERING AND BRAKES. HAD NO STEERING CAPABILITY AT ALL. THIS PROBLEM HAS HAPPENED ABOUT ONCE EVERY 2 MONTHS BUT SEEMS TO BE GETTING MORE FREQUENT WITH 3 FAILURES IN THE PAST 2 MONTHS. TOOK CAR INTO DEALER ON 6/24/02 AND THEY WORKED ON IT FOR A COUPLE OF DAYS BEFORE DECIDING THE PROBLEM WAS SOME PART OF THE STEERING COLUMN. THEY COULD REPLICATE THE PROBLEM WITH THE STEERING BUT NOT WITH THE BRAKES. THEY REPLACED SOME COMPONENT OF THE POWER STEERING AND RELEASED THE CAR 6/26/02. PICKED UP THE CAR ON 6/27/02. THE NEXT DAY, 6/28/02, BOTH STEERING LOCKED AND BRAKES FAILED. WILL HAVE CAR TOWED TO SHOP TODAY. BOTH SON AND HUSBAND HAVE ALSO EXPERIENCED THIS PROBLEM WHILE DRIVING. SON NEARLY HIT A TREE WHEN STEERING LOCKED. SAID "CHECK OIL LIGHT " CAME ON DASH. SAID THE ONLY WAY HE COULD STOP THE CAR WAS THE TURN THE IGNITION OFF WHILE IN DRIVE. WE HAD NOTICED THE PROBLEM MORE WHEN MAKING A TURN. HUSBAND SAID THE PROBLEM HAPPENED TO HIM THIS PAST
THE HORN AND CRUISE CONTROL ARE NOT FUNCTIONING, AND AIRBAG LIGHT IS ON CONTINUOUSLY.
THE TRANSMISSION BROKE DOWN DUE TO DIFFERENTIAL PIN FAILURE AND WAS REPLACED. THE TRANSMISSION FAILED AGAIN FOR THE SAME REASON, BUT THE CONSUMER BELIEVED THE FAILURES WERE DUE TO A DEFECT IN THE VEHICLE. *YH
IN THE STATE OF PA ON 06/07/2002 WHILE TRAVELING NORTH ON ROUTE 33 HEADING TOWARDS ROUTE 80 THE NEW LEFT REAR TIRE SEPARATED FROM THE RIM WHILE THE VEHICLE WAS BEING DRIVEN THROUGH A CURVE IN THE ROAD. THE VEHICLE IMMEDIATELY SWERVED AND ROCKED VIOLENTLY BUT CONTROL WAS REGAINED WITHOUT ANY PASSENGERS BEING INJURED. THE VEHICLE WAS RETURNED TO THE DEALERSHIP WHERE THE SERVICE DEPARTMENT REPLACED THE DESTROYED LEFT REAR TIRE AND CLAIMS TO HAVE RECHECKED THE VEHICLE. IN NJ ON 06/14/2002 WHILE TRAVELING NORTH ON ROUTE 202 IN BRANCHBURG TOWNSHIP NJ THE NEW RIGHT REAR TIRE SEPARATED FROM THE RIM WHILE TRAVELING ON A STRAIGHT SECTION OF THE ROADWAY. MINIMAL LOSS OF CONTROL OCCURRED WITH THIS SECOND TIRE FAILURE.*AK
THIS SHOULD BE A SAFETY RECALL! NO SAFETY DEFECT LISTED. *AK
SAFETY HAZARD IN THAT AIRBAGS WILL NOT DEPLOY IN ACCIDENT AND HORN FAILS AT ALL TIMES. *AK
WINDSHIELD WIPERS ACTIVATE BY THEMSELVES. NO APPARENT RHYME OR REASON. NO PATTERN.*AK
SEPERTINE BELT AND TENSIONER MAKE A CONSTANT SQUEAKING NOISE. THE BELT CAME OFF WHILE TRAVELING ON A RAINY DAY THROUGH A SMALL PUDDLE OF WATER. WHEN IT CAME OFF, I LOST POWER STEERING BUT WAS ABLE TO MUSCLE IT OVER TO THE SIDE OF THE ROAD. MY WIFE WOULD NOT HAVE BEEN AS LUCKY. IT WAS REPLACED (UNDER WARRANTY) IN 1999. IT IS NOW THIRTY THOUSAND MILES LATER AND IT HAS BEEN SQUEAKING OFF AND ON AGAIN FOR QUITE SOME TIME. THE DEALER DOES NOT WANT TO REPLACE IT AGAIN UNDER WARRANTY SINCE THE LAST ONE LASTED FOR 12 MONTHS OR 12,000 MILES. I HAVE A FRIEND THAT HAD HIS BELT AND TENSIONER REPLACED 8 TIMES BEFORE HAVING DODGE BUY THE VAN BACK. IT IS A PROBLEM, SO PLEASE LOOK INTO MAKING DODGE RECALL THE FAULTY PARTS. THANK YOU.*JB
AIR BAG LIGHTS HAVE COME ON, AND CONSUMER DOES NOT KNOW WHY. HE CALLED DEALER, AND WAS TOLD THEY NEEDED TO INSPECT VEHICLE.*AK
VEHICLE STALLS INTERMITTENTLY AT ANY SPEED. DEALER DOES NOT KNOW HOW TO REMEDY THE PROBLEM.*AK
AIRBAG LIGHT IS ON, HORN AND CRUISE CONTROL STOPPED WORKING. VEHICLE HAS NOT BEEN INSPECTED BY DEALER.*AK
AIRBAG LIGHT STAYED ON AND CRUISE CONTROL STOPPED FUNCTION. DEALER REPLACED "CLOCK SPRING" ASSEMBLY TO REPAIR PROBLEM. AIRBAGS NOT WORKING IS A BIG SAFETY ISSUE.*AK
CONSUMER RECEIVED RECALL NOTICE 00V268 TO HAVE FUEL RAIL CROSSOVER TUBE O-RINGS INSPECTED. HOWEVER, WHEN ARRIVED FOR APPOINTMENT, CONSUMER IS EXPERIENCING PROBLEMS WITH DEALERSHIP WHO CLAIMS THAT PARTS ARE ON BACK ORDER. *TT
WHILE DRIVING RPM STAYED HIGH AND WOULD NOT SHIFT GEARS. DEALER STATES TRANSMISSION NEEDED REPLACEMENT. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
WHILE VEHICLE WAS PARKED, SMOKE WAS COMING FROM UNDER THE HOOD, THE FIRE DEPARTMENT RESPONDED BUT THE ENGINE WAS BURNED BADLY, DRIVER WAS TREATED FOR SMOKE INHALATION. *YD
AIR BAG LIGHT CAME ON AND WAS DIAGNOSED BY DEALER AS CLOCK SPRING FAILURE. REPAIR COST WAS 264.61. WE FEEL DEALER/MANUFATURER SHOULD PAY REPAIR COST SINCE FAILURE WAS CRITICAL SAFETY FEATURE.*AK
CONSUMER STATES HE RECIEVED A RECALL FOR THE FUEL LINE # 895. CONTACTED DEALER AND THEY STATED NO PARTS WERE AVAILABLE. NLM
CONSUMERS IS ABLE TO PUT VEHICLE IN GEAR WITHOUT PRESSING BRAKE, THIS COULD BE VERY DANGEROUS. *AK *YD
VEHICLE IS EXPERIENCING SEVERAL ELECTRICAL PROBLEMS, THE STARTER MOTOR FAILED AND WAS REPLACED, THE FRONT WINDOW WOULD NOT GO DOWN, THE PASSENGER SIDE SLIDING DOOR LOCK WILL NOT WORK FROM THE KEY CONTROL, THE WIPERS OCCASIONALLY GO ON WHEN THE DIRECTIONAL IS ACTIVATED, ALL THE BELLS AND LIGHTS CAME ON ALONG WITH THE DOORS LOCKING FOR A PERIOD OF ABOUT 5 MINUTES WHILE VEHICLE WAS IN MOTION, VEHICLE WOULD NOT START, CONSUMER STATES IT SEEMED LIKE THE BATTERY WAS DEAD AND ON ONE OCCASION THE VEHICLE WOULD NOT SHUT OFF UNTIL THE BATTERY WAS DISCONNECTED. *SLC
AIRBAG LIGHT IS ON/ HORN DOES NOT WORK, AN D CRUISE CONTROL FAILED. *AK
THE DEALER HAD REPLACED A LEAKING FUEL RAIL PRIOR TO THE RECALL. (00V-268). *YH
VHEICLE WAS JUST PARKED WHEN CONSUMER RETURNED TO FIND SMOKE COMING FROM UNDERNEATH THE HOOD. VEHICLE WAS TOTALED CONSUMER WAS TREATED FOR SMOKE INHALATION. CONSUMER DIDN'T HAVE ANY WARNING WHILE DRIVING JUST BEFORE PARKING. DEALER WAS NOT NOTIFIED.*AK CONSUMER STATES THAT VEHICLE WAS EXPERIENCING FUEL FILTER AND FUEL PUMPS PROBLEMS AND HAD BEEN REPLACED SEVERAL TIMES BEFORE THE INCIDENT.*YD
AIRBAG LIGHT STAYS ILLUMINATED, CRUISE CONTROL OPERATES INTERMITTENTLY. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Dodge Grand Caravan → · Every Grand Caravan year → · How the figures are calculated →