Page 7 of 24 · complaints 301–350 of 1,157

1996 Dodge Grand Caravan complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →

Electrical System › Wiring › Interior/Under Dash
Filed Apr 17, 2002KS

CONSUMER STATES VEHICLES ENGINE WAS TURNED OFF, CONSUMER WAS GETTING GAS, AFTER ENTERING THE VEHICLE CONSUMER SMELLED SMOKE, AND SAW SMOKE COMING OUT OF DASH. CONSUMER DROVE CAR TO A MECHANIC. NLM *YH

Power Train › Driveline
Filed Apr 17, 2002OH

AFTER PULLING AWAY FROM A STOP, NOTICED A PUDDLE WAS LEFT & A CLANKING NOISE. TOOK VEHICLE TO TRANSMISSION SPECIALIST. WAS INFORMED THAT THE DIFFERENTIAL PIN HAD WEDGED A HOLE IN THE TRANSMISSION. THIS WAS CAUSING THE LEAK & THE NOISE. NLM

Suspension › Front › Shock Absorber
Filed Apr 11, 2002IL

STRUT TOWER ON PASSENGER'S FRONT IS RUSTED THROUGH, MILEAGE AT TIME WAS 96000.*AK

Vehicle Speed Control › Linkages
Filed Apr 10, 2002MO

INTERMITTENTLY A RAW GAS SMELL IS LEAKING INSIDE THE VEHICLE. THE SMELL SO PERVASIVE AT TIMES THE CONSUMER WILL HAVE TO PULL OVER OR RIDE WITH THE WINDOWS DOWN. THE DEALER WAS NOTIFIED. PLEASE ADD MORE INFORMATION.

Fuel System, Gasoline › Fuel Injection System
Filed Apr 10, 2002WA

I WAS NOTIFIED OF RECALL THE FORST WEEK OF MARCH. I HAVE BEEN CALLING SINCE THEN TO SCHEDULE REPAIR. LOCAL DEALER NAME ABOVE HAS NOT RECEIVED PARTS NEEDED TO MAKE REPAIR. I CALL DAIMLER CHYSLER WHO CONTACTED DEALER. DAIMLER TOLD ME THE DEALER HAD BEEN ORDERING INCORRECTLY AND IT WOULD BE CORRECTED. THE DEALER NOW TELLS ME THE PARTS ARE ON BACK ORDER WITH NO EXPECTED RELEASE DATE AVAILABLE. THE RECALL NOTICE I RECEIVED SAID TO : "SIMPLY CONTACT YOUR DEALER RIGHT AWAY" THAT "AFTER EXTENDED USE, THE FUEL RAIL CROSSOVER TUBE O-RINGS ON YOUR MINIVAN MAY LEAK FUEL...CAN RESULT IN AN ENGINE COMPARTMENT FIRE." THEY MADE THE REPAIR SOUND TERRIBLY IMPORTANT YET I CAN'T GET THE REPAIR SCHEDULED.

Seat Belts › Front › Buckle Assembly
Filed Apr 8, 2002NJ

RED RELEASE BUTTONS ON VEHICLE IS SITUATED HIGHER THAN THE BUCKLE. WHEN PASSENGERS' ELBOWS HIT BUCKLE IT RELEASES. DEALER SAYS IT'S NORMAL. *AK

Electrical System › Horn
Filed Apr 7, 2002GA

CLOCKSPRING PROBLEM -- "AIRBAG" LIGHT ON, NO CRUISE CONTROL OR HORN FAILED. *AK

Fuel System, Gasoline › Fuel Injection System
Filed Apr 5, 2002NJ

THE CONSUMER RECEIVED A RECALL NOTICE ON THE FUEL RAIL, BUT THE PARTS WERE ON BACK ORDER AND THE DEALER COULD NOT COMPLETE RECALL REPAIRS. *YH

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Apr 4, 2002NY

MECHANIC WHO REPLACED MY BELT TENSIONER, STATED THAT HE REPLACED SAME PARTS ON DODGE CARAVANS IN A RECENT SHORT PERIOD OF TIME AND SUGGESTED THAT THIS IS A FACTORY OR DESIGN DEFECT. *AK

Power Train › Automatic Transmission
Filed Apr 2, 2002VA

TRANSMISSION WOULD START TO MAKE A LOUD NOISE. ALSO, VEHICLE WOULD START JERKING WHILE CONSUMER WAS DRIVING. *JG *AK

Fuel System, Gasoline › Fuel Injection System
Filed Apr 1, 2002VA

ON WAITING LIST FOR MORE THAN 48 DAYS FOR FUEL RAIL CROSSOVER TUBE O-RINGS REPLACEMENT. DEALER CANNOT SAY WHERE WE ARE ON THE LIST, JUST THAT "YOU ARE IN THE PILE." NOTIFIED DAIMLERCHRYSLER CUSTOMER SERVICE, NO ASSISTANCE. NOW TURNING TO NHTSA FOR ASSISTANCE.*AK

Fuel System, Gasoline › Fuel Injection System
Filed Mar 25, 2002CA

GOT RECALL NOTICE 00V268000/ MANUFACTURER'S RECALL 895 CONCERNING FUEL LEAKAGE. CALLED DEALER TO MAKE AN APPOINTMENT. WAS PUT ON A WAITING LIST BECAUSE DEALER STATED MANUFACTURER DID NOT SENT OUT MORE THAN 3 PARTS PER MONTH TO FIX RECALL. *AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Mar 22, 2002MO

AFTER FILLING UP FUEL TANK CONSUMER WAS DRIVING UP AN UPGRADE WHEN FRONT SEAM ON GAS TANK SPLIT AND ALLOWED GAS TO LEAK OUT, PUTTING VAPORS IN PASSENGER COMPARTMENT. TOOK VEHICLE TO DEALER, AND THEY REPLACED FUEL TANK. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Seat Belts › Front › AnchorageCrash1 injured
Filed Mar 20, 2002OH

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Fuel System, Gasoline › Fuel Injection System
Filed Mar 20, 2002AZ

THE CONSUMER RECEIVED A RECALL NOTICE (00V268000) BUT PARTS WERE NOT AVAILABLE AND THE DEALER HAD NO IDEA WHEN THE PARTS WOULD BE AVAILABLE. *YH

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and CapFire
Filed Mar 18, 2002MA

AFTER RECEIVING THE FIRST RECALL NOTICE (96V-002) THE REPAIRS WERE MADE AT THE DEALER, APPROXIMATELY 5 MONTHS LATER THE FUEL TANK CAUGHT FIRE WHILE BEING DRIVEN, AND THE CONSUMER BELIEVES THAT THE INITIAL REPAIR WAS DONE INCORRECTLY OR WAS NOT DONE AT ALL THE CONSUMER IS REQUESTING COMPENSATION FOR THE LOSSES SUSTAINED. NLM

Air Bags › Frontal
Filed Mar 12, 2002NY

EA 01 007/AIR BAG CLOCKSPRING: AIR BAG SENSOR LIGHT REMAINS ON WHILE DRIVING AND HORN/CRUISE CONTROL ARE INOPERATIVE, DEALER NOTFIED. *AK *TT

Service Brakes, Hydraulic › Foundation Components › Drum
Filed Mar 7, 2002NC

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Electrical System › Wiring › Interior/Under Dash
Filed Mar 6, 2002MI

CONSUMER STATES THAT INSTRUMENT PANEL DID NOT OPERATE AFTER VEHICLE WAS STARTED, CONSUMER HAD TO TURN IGINITION OFF THEN ON AGAIN, IT COMPLETELY QUIT WORKING AND DEALER MADE REPAIRS, HOWEVER VEHICLE WAS OUT OF ITS WARRANTY. *TT

Fuel System, Gasoline › Storage › Tank Assembly
Filed Mar 4, 2002UT

FUEL TANK LEAKS WHEN FILLED FULL WITH FUEL AND HAS A STRONG ODOR OF GASOLINE INSIDE AND OUTSIDE. FUEL ODOR IS NAUSEATNG.*AK

Air Bags
Filed Mar 2, 2002NH

ALL 3 COMPONENT FAILURES LISTED IN COMPLAINT DUE TO FAILURE OF CLOCK SPRING ASSEMBLY. CHRYSLER IS WELL AWARE OF THIS PROBLEM AS THEY HAVE REPLACED OVER 124,000 OF THEM BUT REFUSES TO PAY FOR THE REPAIR. MY DEALER QOUTED ME $250 COST TO REPAIR. THIS IS IN LINE WITH RESEARCH RESULTS FOR COST OF THIS REPAIR. HOPEFULLY NHTSA CAN EXERT PRESSURE ON CHRYSLER TO COVER THIS DEFECT AS IT IS CLEARLY A SAFETY ISSUE. THANKS FOR LISTENING.*AK

Visibility › Windshield Wiper/Washer
Filed Mar 1, 2002NV

WINDSHIELD WIPERS INTERMITTENTLY GO ON AND OFF AT VARIOUS SPEEDS. FOUND TO BE COMMON IN THIS MODEL, WHEN CONFERRING WITH OTHER OWNERS. WIPERS MAY FAIL DURING PERIODS OF HEAVY RAIN, CAUSING DRIVER TO LOSE SIGHT OF ROADWAY. *AK

Air Bags
Filed Mar 1, 2002OH

THE AIR-BAG WARNING LIGHT FLICKERED AS THE STEERING WHEEL WAS TURNED, THEN, EVENTUALLY STAYED LIT. DODGE REFUSED TO COVER THE REPAIR. IT HAS NOT BEEN REPAIRED DUE TO COST OF DIAGNOSIS AND REPAIR. ALSO HAVE POOR OPINION OF SERVICE DEPARTMENT. *AK

Power Train › Automatic Transmission
Filed Feb 28, 2002MA

WHILE DRIVING ON FREEWAY AT 65 MPH TRANSMISSION COMPLETELY LOCKED UP. TOOK TO VEHICLE CHRYSLER. TRANSMISSION HAS FAILED SEVERAL TIMES BEFORE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Air Bags
Filed Feb 28, 2002CA

DEFECT CLOCKSPRING LEADS TO AIRBAG LIGHT IS ON, AND PROPELY MAILFUNCTION. THE INSTRUMENT PANEL STARTED BURNING IN THE SWITCH CONTACTS AND SMOKE CAME OUT OF THE DASHBOARD. THE CAR WAS PARKED WITH TWO SMALL KIDS SITTING IN THEIR BABY SEATS. ONE OF THE KIDS, 3 YEARS OLD MANGED TO KNOCK ON THE WINDOW FOR GETTING HELP. THE FIRE STOPPED WITHOUT MAKING ADDITIONAL DAMAGES AND NOBODY WERE INJURED. THE FUSES DID NOT BLOW.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 28, 2002FL

1996 DODGE CARAVAN HAS THE VERY COMMON DODGE OIL LEAK...AIRBAG LIGHT ON ALSO..HORN DOES NOT WORK. *AK

Air Bags
Filed Feb 27, 2002AZ

WHILE TRAVELING, THE AIR BAG INDICATOR LIGHT WOULD FLASH ON, AND HORN WOULD NOT WORK. VEHICLE WAS SERVICED, AND TECHNICIAN STATED THAT CLOCK SPRING NEEDED TO BE REPLACED. *AK *YH

Fuel System, Gasoline › Fuel Injection System
Filed Feb 25, 2002CA

LEAKAGE IN FUEL RAIL. HAD CONTACTED DEALER, BUT PROBLEM STILL THERE, AND COULD NOT BE FIXED. PLEASE PROVIDE MORE INFORMATION.*AK

Fuel System, Gasoline › Fuel Injection System
Filed Feb 25, 2002CA

CONSUMER HAD TAKEN VEHICLE TO DEALER FOR REPLACEMENT OF MALFUNCTIONED FUEL INJECTOR. HAD TO BE REPLACED TWICE. PLEASE PROVIDE MORE INFORMATION.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Feb 25, 2002CA

WHILE DRIVING WOULD STEP ON BRAKES PEDAL, AND AT THE TIME OF ACTIVATION, WILL MAKES A LOUD NOISE. HAD CONTACTED DEALER. PLEASE PROVIDE MORE INFORMATION.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Feb 25, 2002CA

WHILE DRIVING ENGINE STALLLED WITHOUT A PRIOR WARNING. CONSUMER TRIED TO RESTART VEHICLE, BUT ENGINE COULD NOT BE RESTARTED. HAD TO BE TOWED TO DEALER THEN REPAIRED. PLEASE PROVIDE MORE INFORMATION.*AK

Air Bags
Filed Feb 21, 2002CA

THE AIRBAG INDICATOR HAS TURNED ON AND WILL NOT GO OUT. NO FAILURE CODES ARE REPOTED. THE HORN WILL NOT WORK AND THE CRUISE CONTROL WILL NOT WORK. THE WINDSHIELD WIPERS GO ON BY THEMSELVES OCCASIONALLY. THE LEFT DOOR LOCK WILL UNLOCK AND LOCK QUICKLY WHEN THE KEY IS TURNED TO OPEN THE DOOR.*AK

Engine and Engine Cooling › Engine
Filed Feb 20, 2002NH

WHILE TRAVELING ON INTERSTATE AND WITHOUT PRIOR WARNING, VEHICLE SHUTDOWN AND THERE WAS NO POWER. DEALERSHIP IS AWARE OF PROBLEM.*AK DEALER REPLACED A BAD ISC MOTOR TO REMEDY STALLING PROBLEM. FAULTY CRANKSENSOR AND CAM SENSOR CAUSED A NO START CONDITION. VEHICLE SHAKES AND RUNS ROUGH, DEALER REPLACED POWERTRAIN CONTROL MODULE. *JB

Air Bags
Filed Feb 15, 2002MA

THE CLOCKSPRING ACTS AS AN ELECTRICAL CONDUIT FOR THE DRIVER'S AIR BAG, HORN AND CRUISE CONTROL. WHEN IT BREAKS ONE OR MORE OF THESE SYSTEMS FAILS WITHOUT WARNING. I FEEL THAT IT IS A VERY DANGEROUS DEFECT. I HAVE NEVER HAD A CLOCKSPRING FAIL ON ANY OTHER CAR THAT I HAVE OWNED, SEVERAL OF WHICH HAVE GONE WELL BEYOND 100,000 MILES.*AK

Power Train › Automatic Transmission
Filed Feb 11, 2002MD

TRANSMISSION HAS LOCKED UP 4 TIMES. 1ST TIME @ 54KMILES/2ND @ 37KMILES/3RD @ 30KMILES/ 4TH (WHICH WAS A REMANUFACTURED) @ 48K MILE. ALL OF THESE OCCURRED WHILE I WAS PULLING INTO AN INTERSECTION OR THROUGH A LIGHT.*AK

Air Bags
Filed Feb 9, 2002WI

THE FAILURE OF THE CLOCKSPRING ASSEMBLY RESULTED IN THE AIR BAG LIGHT BEING ILLUMINATED, AND I'M ASSUMING THAT THE DRIVERS SIDE BAG WAS ALSO INOPERATIVE. THE HORN AND CRUISE CONTROL WERE DEFINITELY INOPERATIVE. I PURCHASED A REPLACEMENT CLOCKSPRING ($75) AND INSTALLED IT MYSELF (2 HOURS). THE NATURE AND FREQUENCY OF THIS FAILURE WOULD SEEM TO WARRANT A RECALL, IN MY OPINION.

Fuel System, Gasoline › Delivery
Filed Feb 5, 2002CA

NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK

Equipment › Appliance › Air Conditioner
Filed Feb 4, 2002FL

THERE IS A VERY FOUL SMELL INSIDE VEHICLE WHENEVER CONSUMER STARTED UP VEHICLE.ALSO, AIR CONDITIONER DOES NOT WORK. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK

Fuel System, Gasoline › Fuel Injection System
Filed Feb 4, 2002WI

I DISCOVERED A LEAK ON THE FRONT FUEL RAIL ON MY 1996 DODGE GRAND CARAVAN. WAS INFORMED PRIOR TO PURCHASE IN NOVEMBER 2001 THAT ALL RECALL ISSUES HAD BEEN RESOLVED ON THIS VEHICLE. THE REPAIR HAD NEVER BEEN DONE TO THE VAN, AND I DISCOVERED THE LEAK AS THE VAN IDLED IN MY DRIVEWAY ON 2-2-2002.*AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Jan 29, 2002PA

THIS IS A FOLLOWUP ON ODI 757393 SUBMITTED ON 1/24/2002 AND AMENDED 1/27/2002. UPON TOWED RETURN OF VEHICLE TO SERVICE AGENT REPAIR SHOP, SERVICE AGENT INVESTIGATED VISIBLE GASOLINE LEAK. UPON CAREFUL EXAMINATION OF THE REPLACEMENT VENT ASSEMBLY, SERVICE AGENT REPORTED THAT WHILE THE PART "LOOKED" LIKE THE RIGHT PART; IT INDEED WAS AN INCORRECT PART. THE SERVICE AGENT SAID THE PART WAS PREVIOUSLY PACKAGED AND SHIPPED IN A BOX WITH THE CORRECT PART NUMBER; HOWEVER IN CONVERSATIONS WITH DAIMLERCHRYSLER, IT WAS ONLY THEN DETERMINED TO BE AN INCORRECT PART. THEY COULD ONLY DISTINQUISH THE PART BY ITS VENDOR MANUFACTURER'S "CASTING NUMBER" CAST INTO THE ASSEMBLY. CHRYSLER VERIFIED THAT THIS WAS INDEED AN INCORRECT PART; AND A REPLACEMENT VENT ASSEMBLY WAS ORDERED AND REPLACED. THIS ALLEVIATED THE PREVOUS LEAK. SERVICE AGENT REPORTS HIS TECHNICIAN COULD NOT DISTINGUISH THE INCORRECT PART FROM THE REAL PART, AND FELT IT WAS SECURELY TIGHTENED, BUT THE APPARENT CLEARANCES AND SLIGHT SIZE DIFFERENCES ALLOWED THE GASOLINE LEAK TO DEVELOP. NO LEAK WAS FURTHER NOTED WITH THE COMPLETE FILL-UP OF THE GAS TANK BY THE OWNER. IT IS NOTED THAT THE SERVICE AGENT HAD NO "SPECIAL" PROCEDURE FOR TESTING THE GAS-TIGHTNESS OF THE GAS TANK AS HE HAD NOT PREVIOUSLY FILLED THE TANK TO OVERFLOW TO CHECK SAME. THIS APPEARS TO BE A "DEFICIENCY" IN TANK REPLACEMENT PROCEDURE, AS IT WAS ONLY WHEN THE OWNER SUBSEQUENTLY FILLED THE TANK THAT THE ORIGINAL LEAK WAS EVER DETECTED.*AK

Structure › Body
Filed Jan 29, 2002PA

SERVICE AGENT DETERMINED/CONFIRMED ANTI-FREEZE COOLANT LEAK INTO THE PASSENGER SIDE CARPET AND DOOR SILL AREA. THE LEAK MADE AN OFFENSIVE ODOR, FERMENTING THE CARPET, AND THE RESIDUAL SMELL/ANTIFREEZE FUMES APPEARS UNHEALTHY TO BREATH IN. THE LEAK WAS DETECTED BY VISIBLE SUBSTANTIAL WETNESS OF THE CARPET AREA ABOUT THE SILL AREA. CARPET BECAME SLIGHTLY DISCOLORED/STAINED BY THE ANTI-FREEZE LEAK. THE ACTUAL LOCATION OF THE LEAK COULD NOT BE DETECTED WITHOUT THE COMPLETE DISASSEMBLY OF THE REAR INTERIOR TRIM. A QUOTE OF OVER $230 IN MATERIALS AND $430 IN LABOR WAS GIVEN TO REPAIR THE LEAKING CORE. THIS IS AN EXORBITANT AMOUNT OF COST, AND OFFERS A POTENTIAL UNHEALTHY SITUATION IF LEFT UNREPAIRED. THE OWNER CANNOT FORESEE EXPENDITURE OF SUCH MAGNITUDE OF COSTS, AND MUST TRY TO SEEK A LESS EXPENSIVE REMEDY. NOTE, THE SERVICE AGENT WOULD NOT DISCONNECT/SHORT CIRCUIT THE HEATER CORE LINES TO DISCONNECT/REMOVE THIS HEATER CORE FROM SERVICE; HENCE AN IMPASSE REMAINS. THE OWNER WILL BE FORCED TO DO SAME TO ELIMINATE THE PERSISTENT LEAK.*AK

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Jan 27, 2002PA

THIS IS A FOLLOWUP ON ODI 757303 VOQ SUBMITTED 01/24/2002 BY OWNER FOR ORIGINAL GAS TANK VENT ASSEMBLY LEAK. A CERTIFIED DODGE SERVICE AGENT HAD REPLACED MY ORIGINAL GAS TANK AND VENT ASSEMBLY WITH NEW GAS TANK AND VENT ASSEMBLY, AS THE ORIGINAL VENT ASSEMBLY IS NO LONGER MANUFACTURED; HENCE A NEW GAS TANK WAS REQUIRED FOR A REPLACEMENT PART. THIS PART SYSTEM CONTAINED A REDESIGNED VENT ASSEMBLY AND GAS TANK. AFTER TANK/VENT ASSEMBLY REPLACMENT WAS COMPLETED ON 01/24/2002, CAR WAS RETURNED TO OWNER. ON 01/27/2002, THE OWNER'S WIFE PROCEEDED TO "FILL UP" THE GAS TANK. OWNER'S WIFE REPORTED STRONG RAW GASOLINE FUMES. VISUAL INSPECTION OF THE UNDERCARRIAGE NOTED VISIBLE GASOLINE LEAKING FROM THE NEWLY REPLACED GAS TANK AT THE VENT ASSEMBY. THIS IS EXTREMELY DANGEROUS, AS THE OWNER MEASURED A CLEARANCE DISTANCE OF ONLY NINE (9) INCHES FROM THE HOT SURFACE OF THE REAR MUFFLER ASSEMBLY WITH NO THERMAL SHIELDING. THE OWNER HAS IMMEDIATELY NOTIFED THE SERVICE AGENT. THE OWNER QUESTIONS THE APPROPRIATENESS, "DESIGN" AND LOCATION OF THE PRESENT VENT ASSEMBLY ON THE GAS TANK, IN LIGHT OF THIS LEAK. A POTENTIALLY HAZARDOUS OR EXPLOSIVE SITUATION COULD EXIST..*AK

Steering › Gear Box (other Than Rack and Pinion)
Filed Jan 24, 2002TN

I HAVE A GRAND CARAVAN ES PURCHASED NEW IN 1996. ABOUT TWO YEARS AGO THE AIR BAG, CRUISE CONTROL AND THE HORN ALL QUIT AT ONCE. BEING UNDER EXTENDED WARRANTY I RETURNED THE VEHICLE TO THE DEALER. THE DEALER DIAGNOSED THE PROBLEM AS A BROKEN CLOCK (SP.) SPRING LOCATED BEHIND THE AIR BAG. THIS DEVICE APPARENTLY AFFECTS ALL THREE NON-WORKING SYSTEMS, AND WAS NOT A WARRANTY ITEM, $350 TO FIX. THE DEALER SAID IT WAS A PROBLEM WITH DODGE TRUCKS AND A RECALL "COULD BE IN THE WORKS" ADDITIONALLY, FOR SOME REASON DURING COLD WEATHER MY TURN SIGNALS STOP WORKING, AS THE LEVER ENTERS THE STALK IN THE CLOCK SPRING AREA I SUSPICION IT IS AFFECTING THEM ALSO.

Fuel System, Gasoline › Storage › Tank Assembly
Filed Jan 24, 2002PA

OWNER REPORTED RAW FUEL ODOR AFTER FILLING FUEL TANK. PREVIOUS TSB #845 RECALL (O-RING) WAS PERFORMED 04/21/2000 AND VERIFIED OK. SERVICE AGENT REPORTS VENT ASSEMBLY ON GAS TANK DEFECTIVE AND LEAKING. FIX INVOLVED COMPLETE REPLACEMENT OF GAS TANK WITH NEW MODEL, AS PRESENT VENT ASSEMBLY IS NO LONGER MANUFACTURED NOR COMPATIBLE WITH ORIGINAL TANK. DODGE POST WARRANTY PARTICIPATED FOR 50% OF MATL COST OF TANK ONLY. DISSATISFIED OWNER MADE TO INCUR $302 MATL/$100 LABOR + TAX TO INCUR FIX. OWNER REQUESTED DEFECTIVE PART; DODGE SERVICE AGENT REFUSED CITING NOT APPLICABLE TO EXTENDED POST WARRANTY OFFER AND NEED FOR SERVICE REP TO ACCOUNT FOR SAME. WOULD ONLY RELEASE PART IF OWNER FULLY PAID FOR FIX. (SOUNDED LIKE A RUSE.) OWNER WAS FORCED TO ACCEPT OFFER IN LIGHT OF SAFETY CONCERNS. SUGGEST INVESTIGATION OF DEFECTIVE PART, AS CURRENTLY HELD BY SERVICE AGENT AND WHY ORIGINAL PART IS NO LONGER AVAILABLE TO ACCOMMODATE REPAIR MAKING THE FIX TO MANUFACTURER'S NEW DESIGNS(DESIRES)? OWNER HAS EXPRESSED HIS TOTAL DISSATISFACTION TO SERVICE AGENT WITH NO RESULTS, SHORT OF SUGGESTED WITHDRAWAL OF OFFER. SERVICE MANAGER SUGGESTED IF OWNER DID NOT WISH TO PARTICIPATE IN THE "FIX" HE WOULD SUGGEST THAT THE OWNER NOT COMPLETELY FILL UP THE GAS TANK. OWNER NOTES AN EXTREMELY CLOSE PROXIMITIY OF THE DEFECTIVE ORIGINAL (AND REPLACED) PLASTIC VENT ASSEMBLY TO REAR MUFFLER ASSEMBLY. THE REPLACEMENT TANK IS ALSO PLASTIC. THE ORIGINAL GAS TANK WAS REPORTED TO BE "GOOD" AT TIME OF RECALL, AND AT TIME

Power Train › Automatic Transmission
Filed Jan 23, 2002NY

TRANSMISSION FAILED FOR THE SECOND TIME, MANUFACTURER STATES OUT OF WARRANTY THIS TIME. EXTREMELY RUDE CUSTOMER SERVICE REP AT CHRYSLER HOTLINE STATED CAR IS OLD AND NO ONE IN THE CHYRSLER CORPORATION CAN DO ANYTHING ABOUT IT. HISTORY OF THIS TRANSMISSION IS POOR AND MANUFACTURER DEFECTS ARE CLEARLY THE CAUSE.PLEASE HELP MAKE CHRYSLER UNDERSTAND ITS RESPONSIBILITY FOR THIS PROBLEM. *AK

Air Bags
Filed Jan 22, 2002CA

HORN COMMUNICATION WORKS INTERMITTENTLY COMES ON AND OFF. AIRBAG LIGHT COMES ON DASHBOARD, AND THERE IS NO CRUISE CONTROL. DEALERSHIP IS AWARE OF PROBLEM.*AKTHE FAILED PART IS THE CLOCK SPRING. THERE IS A RECALL ISSUED CONCERNING THIS PART. THE ONTARIO SERVICE DEPARTMENT IS NOT AWARE OF ANY RECALLS ISSUED. *JG

Electrical System › Wiring
Filed Jan 17, 2002MA

AIRBAG LIGHT CAM ON, I NO LONGER HAVE WORKING HORN OR CRUISE CONTROL.

Engine and Engine Cooling › Engine › GasolineFire
Filed Jan 17, 2002VA

CONSUMER STARTED THE VEHICLE AND THE ENGINE CAUGHT ON FIRE, CLAIM 33-0270-578. *SLC

Engine and Engine Cooling › Engine › GasolineFire
Filed Jan 17, 2002OH

WHILE DRIVING, CONSUMER SMELLED GASOLINE, HE PULLED OVER AND HEARD A FUNNY NOISE, THEN SMOKE CAME OUT OF THE HOOD, CLAIM 35-W757-894. *SLC

Fuel System, Gasoline › DeliveryFire
Filed Jan 17, 2002KS

WHILE DRIVING, VEHICLE STALLED, CONSUMER GOT OUT OF THE VEHICLE TO FIND IT ON FIRE, FIRE SEEMED TO COME FROM THE UNDERSIDE AND NOT THE ENGINE AREA, DUE TO THE FUEL LINE RUBBING AGAINST THE RIGHT FRAME RAIL, THIS CAUSED A HOLE IN THE FUEL LINE, THUS CAUSING THE FIRE, CLAIM 16-N141-453. *SLC

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1996 Dodge Grand Caravan → · Every Grand Caravan year → · How the figures are calculated →