Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
ALTERNATOR FAILED AND NEEDED TO BE REPLACED ALONG WITH BATTERY. PLEASE SEE RECALL P60 (NHTSA ACTION # PE14022) FOR SIMILAR RECALL FOR THIS VEHICLE. MINE WAS NOT INCLUDED IN THIS RECALL BUT, RECALL MIGHT NEED TO BE EXPANDED FOR MY VIN. CAR WITHOUT WARNING WOULD NOT START. COMPLETELY DEAD EVEN ELECTRICAL. HAD TO BE TOWED TO DEALER. CAR HAS LESS THAN 30,000 MILES, LESS THAN 4 YEARS OLD AND WELL MAINTAINED.
CHECK ENGINE LIGHT ON. TEST RAN. DETECTOR-EVAPORATIVE SYSTEM ISSUE. DETECTOR VALVE FAULTY. LEAK COMING FROM GAS CAP AND ESIM CORRECTION. REPLACED ESIM SEAL AND GAS CAP. THERE WAS A RECALL FOR SIMILAR ISSUE. ANOTHER RECALL WARRANTED?
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE EXPERIENCED A FLAT TIRE. WHILE REPLACING THE TIRE ON THE VEHICLE, THE SCISSOR JACK FRACTURED. THE TIRE WAS REPLACED WITH A HYDRAULIC JACK. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO STATED THAT THE SCISSOR JACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,404.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AS THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
MY 2012 DODGE DURANGO IS HAS BEEN GIVING ME INTERMITTENT FITS FOR A FEW MONTHS NOW. SOMETIMES I CAN CRANK IT OTHER TIMES NOT. SOMETIMES IT WILL CRANK AND RUN FINE THEN ALL OF A SUDDEN A BIG RED Z FLASHES ON MY DASH, THE ENGINE FEELS LIKE IT DIES, I LOSE POWER AN MANY OF THE LIGHTS ON MY SPEEDOMETER COME ON, SUCH AS ANTI SKID LIGHT, ETC. THE ONLY THING I CAN DO IS PULL TO THE SIDE OF THE ROAD, TURN IT OFF AND BACK ON. WHEN I RESTART IT EVERYTHING CLEARS UP AND IS FINE. IT HAS GOTTEN WORSE AS OF LATE AND NEITHER MY MECHANIC NOR THE LOCAL DODGE DEALER FULLY UNDERSTAND WHY THE TRUCK IS ACTING POSSESSED!! I AM WORRIED THAT IT WILL SHUT DOWN TRYING TO GO UP A BRIDGE OR AROUND A SHARP TURN AND I WILL GET IN A WRECK. MY MECHANIC SAID THE DODGE FORUMS ARE SHOUTING BAD TIPM MODULES SO I WENT ONLINE TO RESEARCH AND FOUND THE ARTICLE THAT YOU ARE LISTED IN. MY MECHANIC SAID IF THEY CAN FIND A TIPM IS MAY COST ME $1,200 TO REPLACE. I DON'T HAVE THAT KIND OF MONEY LAYING AROUND SO IS THERE ANY HELP AVAILABLE FOR ME TO GET THIS FIXED? ARE THERE USED TIPM'S OR DODGE FINANCIAL ASSISTANCE?
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT APPROXIMATELY 75 MPH, THE FRONT AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT THE TAIL AND HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING AND THE RADIO SCREEN FAILED TO ILLUMINATE. THE FAILURES RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE PROGRESSIVELY HESITATED TO START. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THERE WERE SIX PEOPLE AHEAD OF THE CONTACT ON THE WAITING LIST. THE CONTACT WAS WAITING FOR LONGER THAN A MONTH FOR AN APPOINTMENT. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
THE LOCAL DODGE DEALERSHIP PLAZA DODGE INVERNESS FLORIDA HAS NOT BEEN ABLE TO REPAIR MY VEHICLE. RECALLED FOR A FUEL PUMP RELAY SWITCH WHICH COULD MALFUNCTION CAUSING MY VEHICLE TO "STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING". THEY TELL ME IT COULD "EASILY BE 6 MONTHS BEFORE THEY GET THE PARTS". THIS IS UNACCEPTABLE, THIS IS A DANGER TO MY FAMILY AND ALL THE OTHER VEHICLES ON THE ROAD! RECALL WAS RECEIVED IN JUNE 2015. THAT IS TOO LONG FOR THIS TO WAIT.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
THE FUEL PUMP IS NOT WORKING IT IS NOT GETTING GAS UNABLE TO TURN ON CAR. THE CAR WAS STATIONARY.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 50 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER TWO ATTEMPTS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
I WAS DRIVING AND NOTICED SMOKE COMING FROM WHAT APPEARED TO BE THE DRIVERS SIDE VISOR. I RECORDED THE SMOKE AND CALLED MY HUSBAND (WHO THOUGHT I WAS NUTS). WHEN I WOULD STOP, THE SMOKE SEEMED TO STOP AS WELL. MY TODDLER AND I WERE ABLE TO PARK AND EVACUATE THE VEHICLE BEFORE THE FIRE STARTED. THE FIRE DEPARTMENT SAID IT WAS AN ELECTRICAL FIRE, STARTED IN THE WIRING NEAR THE VISOR. DAMAGE IS SHOWN IN THE PICTURES. NEARLY $20K TO REPAIR IT SO THE INSURANCE COMPANY HAS TOTALED THE VEHICLE. THERE IS AN ELECTRICAL WIRING RECALL #14V391000 ON 7/2/2014 THAT STATES; "IF THE VANITY LAMP WIRING SHORTS THERE IS AN INCREASED RISK OF FIRE." I HAD THIS RECALL ADDRESSED IN 11/2014...SO WHY DID THIS HAPPEN?! TWO WEEKS PRIOR TO MY INCIDENT I HAD TAKEN MY 2012 DURANGO IN FOR DIFFICULTY STARTING, TIRE SENSOR REPLACEMENT, AND TO HAVE SOFTWARE UPDATES COMPLETED. COULD THIS HAVE TRIGGERED THE SHORT? THE RECALL ALSO STATES: "IN AFFECTED VEHICLES, THE WIRING FOR THE VANITY LAMP IN THE SUN VISOR MAY SHORT CIRCUIT, AFTER A SERVICE REPAIR IS PERFORMED." I HAVE REALLY ENJOYED MY DURANGO...BUT THIS HAS BEEN A TERRIBLE EXPERIENCE!
TL* THE CONTACT OWNS A 2012 DODGE DURANGO.WHILE DRIVING APPROXIMATELY 45 MPH, THE INSTRUMENT PANEL ILLUMINATED AND THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY. IN ADDITION, THE CONTACT MENTIONED THAT THE INTERIOR LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V636000 (ELECTRONIC STABILITY CONTROL). THE FAILURE MILEAGE WAS 79,000.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT 35 MPH, THE DRIVESHAFT WAS FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.
I HAD AN ALTERNATOR REPLACED AFTER MY CAR COMPLETELY DIED WHILE DRIVING IN NOVEMBER. I FOUND OUT THAT THEY PUT IN A SIMILAR PART BUT DIDN'T PUT IN THE OFFICIAL REPLACEMENT PART UNTIL 8 MONTHS LATER. I COULD HAVE HAD THE CAR FOR AGAIN AND PUT MYSELF AND SON IN DANGER IF IT WOULD HAVE HAPPENED ON THE HIGHWAY LIKE THE FIRST TIME. NOW THEY ARE FINALLY DOING IT BUT DIDN'T TELL ME IT WASN'T COMPLETE UNTIL I BROUGHT MY CAR IN FOR ANOTHER ISSUE. DURING THAT TIME I STARTED GETTING A BAD KEY MESSAGE AND THE RED SECURITY SYSTEM DOT ON MY INDICATOR PANEL WOULDN'T SHUT OFF. AT TIMES LEAVING ME STRANDED AND WOULDN'T START. I TOOK IT IN 3 WEEKS AGO AND THEY SAID THEY FIXED IT. THEN OUT OF THE BLUE IT STARTED HAPPENING AGAIN AND I HAD TO REQUEST A TOW SINCE IT WOULDN'T START. THEY ARE SAYING IT'S THE WIN MODULE., BUT I AM NOT CONVINCED. I WANT TO KNOW IF THIS CAN BE AN EFFECT OF THE ALTERNATOR ZAPPING THE SYSTEM WHEN MY CAR DIED AND ALL THE ELECTRICAL COMPONENTS WENT HAYWIRE. IT ZAPPED MY BATTERY AND IT HAD TO BE REPLACED. THE SAME WIN MODULE IN MY CAR THAT IS IN OTHER MAKES AND MODELS HAS BEEN RECALLED IN SEVERAL OTHER CARS BUT NOT MINE. THIS NEEDS TO BE LOOKED INTO.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC ), 14V634000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 15 MPH, THERE WAS A SMOKE ODOR INSIDE THE VEHICLE. THE CONTACT DISCOVERED THAT THE PASSENGER SIDE SUN VISOR HAD CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED AND NO INJURIES WAS REPORTED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000...UPDATED 11/02/15 *BF *CN
CHRYSLER HAS PUBLISHED A TECHNICAL SERVICE BULLETIN (TSB) NUMBER 17-007-14. I EXPERIENCED THE SYMPTOM OF THIS TSB AS A CLUNKING SOUND FROM THE REAR OF THE VEHICLE. IT IS CAUSED BY THE SELF LEVELING SUSPENSION (SLS) SHOCK STRUT UPPER MOUNT FAILING. THE SLS IS A COMPONENT OF THE OPTIONAL TOW PACKAGE. BEFORE I UNDERSTOOD WHAT THE ISSUE WAS, I TOWED A 23' 4,500 LBS TRAILER OVER 1,200 MILES. I EQUIPPED MY DURANGO WITH A WEIGHT DISTRIBUTION AND ANTI-SWAY HITCH ASSEMBLY RATED AT 8,000 LBS AND ENSURED BOTH THE TOW VEHICLE AND TRAILER WERE NEAR PERFECTLY LEVEL. ADDITIONALLY I WAS REQUIRED BY THE STATE OF MARYLAND TO HAVE THE TRAILER SAFETY INSPECTED WHICH CONFIRMED THE AXLES WERE PROPERLY ALIGNED, WHEEL BEARINGS WERE SERVICEABLE, AND THE ELECTRONIC BRAKE CONTROLLER WAS FUNCTIONAL AND ADJUSTED PROPERLY. DESPITE THE FACT THE TRAILER WAS WELL WITHIN THE TOW VEHICLE OPERATING LIMITS, THE TOW VEHICLE AND TRAILER EXHIBITED UNSAFE LEVELS OF DYNAMIC INSTABILITY. THIS DYNAMIC INSTABILITY MANIFESTED AS A ONE-TO-ONE LATERAL OSCILLATION OF THE TOW VEHICLE, LATERAL SWAY INSTABILITY OF THE TRAILER, AND WHAT I WOULD CHARACTERIZE AS A DANGEROUS REDUCED CONTROLLABILITY OF THE TOW VEHICLE AND TRAILER. I ASK THAT THE NHTSA EXAMINE THIS ISSUE AND THAT THIS TSB BE ELEVATED TO A MANUFACTURER FUNDED RECALL ON ALL AFFECTED VEHICLES. VEHICLE OWNERS MAY NOT RECOGNIZE THE SIGNIFICANCE OF THE ISSUE OR UNDERSTAND THE EFFECTS ON TOWING STABILITY. THIS NOT ONLY PUTS THE TOW VEHICLE AT RISK, BUT ALL OTHER VEHICLES S
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER ADVISED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. MA 10/22/2015 *CN
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING AND ALL THE ELECTRICAL FUNCTIONS CEASED. IT TOOK MULTIPLE ATTEMPTS TO RESTART THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.....UPDATED 02/10/16 *BF
2012 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO COMPLETE RECALL NOTICE 15V-115. *SMD
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE KEY FOB FAILED TO UNLOCK THE DOORS. AFTER THE DRIVER SIDE DOOR WAS OPENED MANUALLY, THE PUSH TO START FAILED TO OPERATE WITHOUT WARNING. ON ANOTHER OCCASION, THE ALARM SOUNDED INDEPENDENTLY WITHOUT WARNING. WHEN THE VEHICLE WAS STARTED, THE CHECK FUEL CAP AND CHANGE ENGINE OIL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/18/15*LJ *CN
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT 30 MPH, THE VEHICLE HESISTATED AS IF IT WERE GOING TO STALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. MA 10/16/15 UPDATED 01/25/16.*JB
WHILE DRIVING ON THE HIGHWAY THE CAR'S ENGINE SHUT DOWN. I PLACED THE CAR IN NEUTRAL AND RESTARTED THE ENGINE WITH NO DIFFICULTY. DAYS LATER THE CAR WAS PARKED AND WOULD NOT START. THE ENGINE TURNED NORMALLY BUT IT SEEMS LIKE THE FUEL IS NOT REACHING THE ENGINE. IT ALMOST SEEMS LIKE A FLOODED ENGINE. I RESEARCHED IT ONLINE AND IT SEEMS TO BE AN KNOWN ISSUE WITH THIS CAR. THE TIPM (TOTALLY INTERGRATED POWER MODULE) SEEMS TO BE THE ISSUE.
08-10-15 I CALLED THE DEALERSHIP WHERE I BOUGHT MY VEHICLE, COWBOY CHRYSLER 409-385-3796 ABOUT THE NOTICE I RECEIVED ABOUT TWO SAFETY RECALLS R09 FUEL PUMP RELAY AND P36 SUN VISOR WIRING. I WAS TOLD THE DEALERSHIP HAD GOTTEN IN 15 OF THE PARTS AND USED ALL 15 TO REPAIR VEHICLES. I WAS TOLD I WOULD BE PUT ON A LIST AND CALLED WHEN MORE PARTS CAME IN TO THE DEALERSHIP. 08-21-15 I CALLED THE DEALERSHIP AGAIN AND WAS TOLD THEY HAD GOTTEN IN 18 OF THE PARTS AND I AM THIRD ON THE LIST TO BE CALLED WHEN MORE PARTS COME IN. CAN YOU HELP ME GET THE NECESSARY REPAIR PARTS DELIVERED TO THIS DEALERSHIP?
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. IN ADDITION, THE CONTACT WAS EXPERIENCING A DELAY WITH THE PUSH START BUTTON AND HAD TO DEPRESS THE ACCELERATOR PEDAL IN ORDER FOR IT TO RESPOND. THE FAILURE MILEAGE WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE HESITATED AS IF IT WOULD STALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.
WHEN THE GAS PEDAL WAS PUSHED DOWN TO ACCELERATE THERE WAS A HIGH PITCHED WHIZZING SOUND THAT WAS ASSOCIATED WITH EVERY REV OF THE ENGINE. AFTER DRIVING APPROX. 8 MINUTES THE BATTERY LIGHT CAME ON THE DASH PANEL. TOOK THE CAR TO A REPAIR SHOP AND THE BATTERY WAS REPLACED. AFTER REPLACING THE BATTERY, IT WAS DEEMED THE ALTERNATOR WAS BAD AND IN NEED OF REPLACEMENT. THE ALTERNATOR WAS REPLACED THE NEXT DAY AND THE PROBLEM WAS FIXED. DODGE CURRENTLY HAS A RECALL (P60) ON DURANGOS FROM THE SAME YEARS AS OURS. HOWEVER, DODGE SAYS MY ALTERNATOR DOES NOT FIT THE RECALL BECAUSE IT IS 180 AMP AND NOT 160 AMP. WHEN THE ALTERNATOR WAS REPLACED, THERE WAS A BACKORDER ON THE ALTERNATOR THAT FITS MY DURANGO. I FOUND THIS IRONIC AND QUESTIONED WHY THERE WOULD BE A SHORTAGE OF ALTERNATORS IF THIS TYPE WASN'T EXPERIENCING FAILURES. MY ISSUE FITS THE SAME SYMPTOMS AS MANY OTHER DODGE OWNERS. I FEEL THE ALTERNATOR WAS BAD AND PERHAPS THIS IS JUST ONE OF MANY THAT DODGE ISN'T RECOGNIZING AT THIS TIME. THERE IS NO RECOURSE AS OF NOW THROUGH DODGE BUT I WANT TO MAKE SOMEONE AWARE OF THIS ISSUE TO PREVENT SOMEONE FROM DEALING WITH THE SAME ISSUE. IF WE WOULD HAVE DRIVEN TOO FAR THE CAR MAY HAVE SHUT OFF AND CAUSED A HAZARD ON THE ROADWAY. I FEEL THIS IS TOO NEW A VEHICLE TO HAVE SUCH DETRIMENTAL FAILURES. DODGE HAS BEEN OF VERY LITTLE HELP. IN FACT, FIAT CHRYSLER MADE IT ABUNDANTLY CLEAR THAT MY VEHICLE DID NOT FIT THE RECALL AND WHEN I ASKED WHY A GROUP OF PEOPLE HAD TO BE AFFECTED TO CARE THERE W
I RECEIVED RECALL NOTICE R09 ORIGINALLY IN MID MARCH 2015. I CALLED MICHIGAN CITY CHRYSLER DODGE JEEP 219-872-8600 700 E. US 20, MICHIGAN CITY, IN 46360 TO SCHEDULE THE REPAIR. THEY NOTIFIED ME THAT THE PARTS WERE NOT AVAILABLE AND PUT ME ON A "PAPER" CALL LIST. TODAY AUGUST 13, 2015 I RECEIVED MY SECOND RECALL NOTICE ON R09. I CALLED MICHIGAN CITY CHRYSLER DODGE JEEP 219-872-8600 700 E. US 20, MICHIGAN CITY, IN 46360 AGAIN TO SCHEDULE THE REPAIR AND RECEIVED THE SAME ANSWER AS IN MARCH. IT HAS BEEN 5 MONTHS NOW FROM THE ORIGINAL NOTICE AND IT IS CLEAR THIS DEALERSHIP HAS NO INTENTION OF MAKING THE RECALL REPAIRS WITHIN A REASONABLE TIME.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THE VEHICLE FIRST HAD PROBLEMS WITH THE TRANSMISSION AND THE DEALER WOULD NOT FIX IT BECAUSE THE CHECK ENGINE LIGHT WAS NOT ON AND CHRYSLER WOULDN'T AUTHORIZE. THE VEHICLE WOULD JUMP IN REVERSE OR ROLL AND NOT GO IN GEAR. LATER CHECK ENGINE LIGHT CAME ON AND IT WAS REPAIRED. THEN THE VEHICLE BEGAN HAVING DIFFICULTY STARTING. THE MOTOR JUST CONTINUES TRYING TO TURN OVER. YOU HAVE TO TURN THE KEY OFF AND TRY TO START A COUPLE OF MORE TIMES AND THEN IT WILL RUN. THE VEHICLE WILL STALL WHEN YOU STEP ON THE GAS. I STARTED IT AFTER PUTTING GAS IN AT A GAS STATION AND STEPPED ON THE GAS AND IT DIED. I STARTED IT AND STARTED OUT OF MY DRIVEWAY AND IT DIED AND CONTINUED ROLLING. IT ALSO DIED WHEN MY WIFE WAS PULLING AWAY FROM MY SONS SCHOOL. CHRYSLER HAS A RECALL ON THE VEHICLE, HOWEVER I HAVE BEEN TRYING FOR ALMOST A YEAR TO GET IT REPAIRED. I FIRST REPORTED THE INCIDENTS IN 2014 TO BOTH CHRYSLER AND A DODGE DEALERSHIP. THE DODGE DEALERSHIP SAYS THEY CANT GET THE PARTS FROM CHRYSLER....UPDATED 09-29-15 *BF
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE DECELERATED INDEPENDENTLY. THE FAILURE ALSO OCCURRED WHEN DRIVING FROM A COMPLETE STOP. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE HAD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIPM MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
I WAS DRIVING MY VEHICLE AND THE ENGINE STALL WHILE DRIVING , THIS OCURR IN TWO DIFFERENT DAYS AND LAST FRIDAY, JULY 31, 2015 MY GRANDSON WAS DRIVING AND OCURR THE SAME THING.
THERE HAS BEEN NUMEROUS SAFETY RECALLS ON THIS YEAR VEHICLE. WE HAVE TAKEN IT TO OUR DEALERSHIP NUMEROUS TIMES ONLY TO BE BRUSHED OFF BY SAYING THE RECALL PARTS ARE NOT AVAILABLE YET. HOWEVER WHILE DRIVING THE CAR WITH ALL KIDS INSIDE, THE VEHICLE COMPLETELY SHUTS OFF WHILE TRAVELING AT APPROX. 35-45 MILES PER HOUR. NOW THIS IS A SAFETY CONCERN AND THE VEHICLE WILL NOT START.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY DECELERATED WITHOUT WARNING. THE CONTACT MERGED OVER TO AN EMERGENCY LANE. THE CONTACT SHIFTED THE GEAR INTO PARK AND THEN BACK INTO DRIVE AND THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT ALSO NOTICED THAT THE VEHICLE WOULD NOT START PROPERLY WHEN THE KEY WAS INSERTED INTO THE IGNITION. THE VEHICLE WOULD ONLY START AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT HAD RECEIVED NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WAS LEAVING MY HOME FOR WORK AND COMING UP TO STOP SIGN WHEN MY VEHICLE STALLED. RADIO WAS STILL ON BUT CAR NOT RUNNING. I HAD TOWED TO SHOP WHO TOLD ME THERE WAS A RECALL THAT NEEDED TO BE TAKEN CARE OF THAT WAS PROBABLY CAUSING TROUBLE. THANK GOD I WASN'T IN TRAFFIC. I HAD IT TOWED TO THE DEALERSHIP WHO TOLD ME PARTS FOR TIPM FUEL PUMP RELAY WERE NOT AVAILABLE FOR RECALL REPAIR. CALLED CHRYSLER WHO STATED PARTS ARE AVAILABLE AND FOR THAT REASON THEY DENIED RENTAL CAR. WEBSITE CLEARLY STATES "REPAIR PARTS ARE NOT AVAILABLE" DEALERSHIP INSISTED PARTS NOT AVAILABLE AS WELL. VICIOUS CYCLE WENT ON FOR 2 WEEKS, BACK AND FORTH 2 HOUR PHONE CALLS UNTIL CHRYSLER ADMITTED THAT THEY WERE ATTEMPTING TO USE ANOTHER PART FROM A DIFFERENT VEHICLE "FOR NOW". 3RD WEEK INTO ORDEAL I GET CALL FROM DEALERSHIP THAT I NEED TO PAY $300 FOR TIPM CONNECTOR WHICH IS NEEDED FOR RECALL REPAIR TO BE COMPLETED. OBLIGATED TO PAY SINCE CHRYSLER STATED PART IS NOT UNDER RECALL OR WARRANTY BUT YOU CAN'T DO ONE WITH OUT THE OTHER. DOESN'T MAKE SENSE. 3 WEEKS WITH OUT VEHICLE SO AT THEIR MERCY PAYING FOR PART. NO COMPENSATION OR RENTAL FROM CHRYSLER. FAILED TO MENTION 1 WEEK AFTER PURCHASE IN 2012 VEHICLE OVERHEATED LEAVING ME STRANDED. ENGINE NEEDED TO BE REPLACED AND OF COURSE UNABLE TO RETURN DEFECTIVE VEHICLE SINCE I SIGNED MY LIFE AWAY WHEN I BOUGHT IT.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WITHOUT WARNING, THE DRIVER SIDE AIR BAG DEPLOYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) BUT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE FOR MONTHS TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
THERE WAS A SMELL OF SOMETHING BURNING, THEN MY WIPERS CAME ON ( CLEAR DAY OF SUNSHINE), SHORTLY AFTER THAT THE BATTERY LIGHT CAME ON RIGHT BEFORE THE CAR CUT OFF.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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