Page 11 of 13 · complaints 501–550 of 640

2012 Dodge Durango complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Electrical System
Filed Feb 4, 20152,000 milesAZ

SINCE THE VEHICLE WAS PURCHASED IN 2012 THE AIR CONDITIONING DOES NOT ACTUALLY COOL WHEN THE REMOTE START IS USED. WE LIVE IN ARIZONA WHERE AMBIENT AIR TEMPERATURE IS OVER 110 DEGREES FAHRENHEIT, AND HAS BEEN SEEN IN THE 130S, 4 MONTHS A YEAR. I HAVE USED A THERMOCOUPLE TO MEASURE INTERIOR TEMPERATURE OF THE DURANGO AND I HAVE SEEN IT UP TO 160 DEGREES FAHRENHEIT. HAVING 2 YOUNG CHILDREN THE AIR CONDITIONING NOT OPERATING WHEN THE REMOTE START IS UTILIZED IS NOT ACCEPTABLE, WHETHER IT IS LEAVING A STORE OR AT THE HOUSE. CHILDREN ARE SUSCEPTIBLE TO DEHYDRATION AND HEAT STROKE MORE EASILY THAN ADULTS, THEREFORE EXPOSING YOUR CHILD FOR JUST A FEW MINUTES IS DANGEROUS. WE HAVE NOTIFIED THE DEALERSHIP ON MULTIPLE OCCASIONS WHEN IT IS IN FOR SERVICING. THEY HAVE YET TO PROVIDE A SOLUTION AND THEY STATED THERE WOULD BE A COMPUTER UPDATE TO REPAIR THIS. IF THERE IS NOT A REPAIR PRIOR TO THIS SUMMER WE WILL BE TAKING LEGAL ACTION AGAINST THE DEALERSHIP OR DODGE MOTOR COMPANY. *TR

Electrical System
Filed Jan 28, 201548,000 milesFL

TL*THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNTIL AFTER SEVERAL ATTEMPTS WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIM HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

Electrical System
Filed Jan 28, 201539,000 milesMA

TL*THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT MENTIONED THAT THE VEHICLE WAS EXHIBITING THE SAME FAILURES LISTED IN RECALL NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

Service Brakes
Filed Jan 27, 2015TX

I TOOK MY VEHICLE TO DON DAVIS AUTO GROUP IN ARLINGTON, TX ON SEPT 11, 2014 TO HAVE MY OIL CHANGE AND HAVE THE PART REPLACED FOR THE BRAKE BOOSTER RECALL AND WAS TOLD THAT THE BRAKE BOOSTER PART WASN'T IN. IT MENTIONED THAT I WOULD RECEIVE A CALL IN A COUPLE WEEKS ONCE THE PART COMES IN BUT NEVER GOT A CALL AND WAS TOLD THAT THEY HAVEN;T RECEIVED THE PART YET WHEN I CALLED BACK. I ALSO HAD ANOTHER RECALL BUT AND IT WAS NEVER LOOKED AT BY THE DEALER AFTER TAKING MY CAR THERE. *TR

Fuel/Propulsion System
Filed Jan 21, 201552,000 milesFL

I INITIALLY BROUGHT MY VEHICLE TO BE SERVICED ON 11/4/14 FOR FAILURE TO START & STALLING WHILE IN PARK OR REVERSE. I TALKED WITH AN ATTENDANT WHO SAID THEY HAD NO IDEA WHAT THE PROBLEM WAS & IT WOULD BE $300+ TO INVESTIGATE, I OPTED FOR A LOWER COST OPTION, A REPLACEMENT START BUTTON ($20). I SUSPECT NOW, SINCE THEY WERE BUSY & I WAS INQUIRING ABOUT OTHER RECALL FIXES (COST TO THEM) THIS WAS A WAY TO GET ME OUT OF THE SHOP QUICKLY. SKIP FORWARD A FEW WEEKS, THE PROBLEM PERSISTED. FROM 12/2/14-1/9/14, I LEFT MULTIPLE MESSAGES FOR SERVICE TO SCHEDULE AN APPT. MY MESSAGES WERE NEVER RETURNED. THE PROBLEM GOT PROGRESSIVELY WORSE, & BY CHRISTMAS THE CAR FAILED TO START ALL TOGETHER. TO CONTINUE WITH OUR FAMILY PLANS FOR VACATION, WE HAD TO RENT A CAR ($480); THERE WERE ALSO A FEW DAYS JUST AFTER THE NEW YEAR WHERE A RENTAL WAS REQUIRED SO WE COULD FUNCTION ($280). I FINALLY RESORTED TO SIMPLY HAVING THE CAR TOWED ($100) TO THE DEALERSHIP FOR REPAIRS ON 1/10/14 IN HOPES I COULD FINALLY GET A RETURN CALL. IT STILL TOOK 2 MORE DAYS (1/12/15) BEFORE SOMEONE RESPONDED. THIS TIME, I WAS QUOTED A PRICE OF ONLY $114 TO DETERMINE THE PROBLEM. I SPOKE TO THE SERVICE LEAD ON 1/14/15 WHO GAVE A DIAGNOSIS OF TIPM AND STARTER REPLACEMENT, PLUS 3 HRS LABOR COST (APPROX $1550). I MENTIONED THE RECALL ON THE TIPM, BUT WAS INFORMED THAT MY VEHICLE PRODUCED IN NOV 2011 FELL JUST OUTSIDE THE JUL 2011 WINDOW. I POINTED OUT IT WAS CLEARLY THE SAME ISSUE, BUT WAS ADVISED MY BEST ROUTE WAS TO DEAL WITH C

Electrical System › 12v/24v/48v Battery
Filed Jan 21, 201560,000 milesLA

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE ATTEMPTING TO START THE VEHICLE, THE BATTERY WAS DRAINED AND THE ENGINE FAILED TO START DUE TO A FAULTY ALTERNATOR. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INDICATED THAT THE BATTERY WAS FAULTY. THE BATTERY WAS REPLACED BUT THE FAILURE PERSISTED. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V63400 (ELECTRICAL SYSTEM) WAS RECEIVED IN NOVEMBER OF 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE FAILURE MILEAGE WAS 60,000.

Engine
Filed Jan 19, 201545,000 milesFL

MY 2012 DODGE DURANGO AT APPROXIMATE 45000 MILES BEGAN TO HAVE PROBLEMS STARTING. IT WILL TURN OVER AND STALL MULTIPLE TIMES BEFORE STARTING. IT WILL ALSO TURN THE STARTER CONTINUALLY WITH OUT STARTING AT ALL. ALSO IT HAS HAD ONE INCIDENT TO DATE OF STALLING WHILE DRIVING ON HIGHWAY. I WAS TRAVELING AT 65 MILES PER HOUR ON TURNPIKE WHEN THE CAR STALLED FOR NO KNOWN REASON AND I LOST USE OF THE GAS PEDAL. AFTER PULLING TO THE SIDE OF HIGHWAY I HAD TO TURN KEY OFF AND RESTART TO CONTINUE. *TR

Electrical System
Filed Jan 16, 201554,000 milesMD

ENGINE WOULD NOT CUT OFF AFTER PUSHING CUT OFF AND START BUTTON. *TR

Power Train
Filed Jan 13, 201572,530 milesLA

I BROUGHT MY VEHICLE IN FOR A PROBLEM WITH THE TIRES OR BRAKES AND THEY FOUND A LEAK. AT FIRST THEY QUOTED ME ON THE TRANSMISSION COOLER AND ALL OF THE HOSES. IT WAS AROUND $1,100. MY HUSBAND BROUGHT IT BACK AND COME TO FIND OUT IT WAS ONLY LEAKING FROM THE ACTUAL COOLER AND THE HOSES DID NOT NEED TO BE CHANGED. IT IS LEAKING WHERE THE TUBE IS SAUDERED TO THE END CAP ON THE TRANSMISSION COOLER. SHOULDN'T THIS BE A MANUFACTURE DEFECT AND NOT COST ME OVER $900? THE CAR IS ONLY 2 YEARS OLD. I AM OVER THE 36,000 MILE MARK BUT THE CAR IS ONLY 2 YEARS OLD AND THAT SHOULD NOT HAVE HAPPENED. SHOULDN'T DODGE COVER FOR THIS REPAIR OR IT EVEN BE A RECALL SINCE IT'S FROM A DEFECT AND NOT ANY THING THAT HAS HAPPENED WHILE I WAS DRIVING? *TR

Visibility › Sun/Moon Roof Assembly
Filed Jan 13, 201542,335 milesTX

I WAS DRIVING ALONG THE HIGHWAY AT THE POSTED SPEED LIMIT. THERE WAS NOT ANOTHER VEHICLE WITHIN A MILE OF ME IN ANY DIRECTION. THERE WAS THIS LOUD BANG AND THEN THE SUNROOF SLIDER STARTED VIBRATING SOMETHING AWFUL. I HAD TO SLOW MY SPEED DRASTICALLY IN ORDER TO KEEP CONTROL OF THE VEHICLE AND HOLD THE SLIDER SHUT UNTIL I GOT HOME. THE SUNROOF HAD LITERALLY EXPLODED AND THERE WERE SHARDS OF BROKEN GLASS SITTING ON TOP OF THE SLIDER. THE SOUND ALONE WAS SCARY, BUT THANK GOODNESS I DIDN'T HAVE THE SLIDER OPEN SINCE IT WAS COLD AND CLOUDY, OR I COULD HAVE GOTTEN INJURED BY THE EXPLOSION AND THE SHATTERED GLASS FLYING INTO THE INTERIOR OF MY VEHICLE. SOMETHING NEEDS TO BE DONE SO THAT THIS DOESN'T HAPPEN TO ANYONE ELSE. *TR

Vehicle Speed ControlCrash
Filed Jan 8, 201525,000 milesAK

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO TREES AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V1540000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 25,000.

Engine
Filed Jan 7, 201543,000 milesTX

I BOUGHT MY 2012 DODGE DURANGO 3 WEEKS AND IT IS NOT STARTING PROPERLY. I USED THE KEYLESS REMOTE ENTRY AND STARTER BUT THE CAR WILL NOT START OR SOUNDS LIKE THE STARTER IS STUCK. I HAVE TO TURN OFF THE CAR AND TRY AGAIN. IT WILL NORMALLY TAKE 4-5 TRIES JUST TO GET THE CAR STARTED AND IT DEPENDS IF IT WILL CONTINUE TO RUN. I AM NOT HAPPY WITH THIS AND NOTICED MULTIPLE PEOPLE HAVE THE SAME PROBLEMS. *TR

Unknown or Other
Filed Jan 7, 201546,523 milesTX

I HAVE TRIED ON NUMEROUS OCCASIONS WITH DODGE SERVICE DEPARTMENT IN MIDLAND, TX TO GET IN TO HAVE THE RECALL SERVICED ON MY VEHICLE AND I HAVE YET TO GET IN. THEY AT FIRST TOLD ME THAT THERE IS A WAITING LIST AND THAT THEY WOULD CONTACT ME. IN OCTOBER, I CONTACTED THEM AGAIN AND THEY SET ME AN APPOINTMENT ON NOVEMBER 11 TO GET MY VEHICLE IN TO GET THE RECALLED FIX. I WENT IN ON THE 11TH AND THEY KEPT MY VEHICLE FOR ABOUT FOUR DAYS AND WHEN I CALLED TO CHECK THE STATUS THEY STATED THAT THEY STILL HAVE NOT GOTTEN TO MY VEHICLE AND THAT THEY ARE NOT SURE WHEN THEY WILL GET TO IT, BUT THAT IF I NEEDED MY VEHICLE THAT I CAN COME PICK IT UP AND THEN THEY WILL CONTACT ME WHEN THEY ARE READY FOR IT. HERE IT IS IN JANUARY AND STILL NOTHING. *TR

Electrical System
Filed Jan 7, 2015FL

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE KEY WOULD NOT TURN OVER INTO AN ON-POSITION ON SEVERAL OCCASIONS. THE VEHICLE FAILED TO START AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Electrical System
Filed Jan 6, 201543,000 milesTX

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE BATTERY WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT BOTH THE EXTERIOR AND INTERIOR LIGHTING STARTED TO FLASH ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. HOWEVER, THE VEHICLE COULD NOT BE REPAIRED SINCE THE PARTS WERE NOT AVAILABLE TO PERFORM THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 43,000.

Service Brakes
Filed Jan 6, 201535,000 milesNY

STARTED MY TRUCK AND WHEN I WENT TO PUT IT INTO DRIVE UPON APPLYING THE BRAKE THE PEDAL WAS HARD AND WHEN I APPLIED PRESSURE THERE WAS A "HISSING" "AIR NOISE". I THOUGHT THAT MAYBE IT WAS JUST REALLY COLD OUT AND IT NEEDED TO WARM UP A BIT MORE, SO I PUMPED THE BRAKES AND IT SEEMED BETTER. DEFINITELY DIDN'T THINK THAT A TRUCK I HAVE HAD LESS THAN 3 YEARS WOULD HAVE ANY BRAKE ISSUES. WELL I WAS WRONG...WHEN GOING TO PULL OUT OF MY DRIVEWAY, WHICH IS ON A MAIN ROAD, I WENT TO APPLY THE BRAKE AND THE CAR WASN'T STOPPING. QUICKLY THINKING I PUSHED ON THE EMERGENCY BRAKE AND STOPPED MYSELF AND MY YOUNGER SON FROM ROLLING INTO TRAFFIC GOING WELL OVER 40MPH. IF I HAD NOT BEEN DOING UNDER 10MPH MY SON AND MYSELF WOULD HAVE BEEN SERIOUSLY INJURED AND POSSIBLY DEAD. I NEVER RECEIVED ANY RECALL ON THIS TRUCK BUT APPARENTLY AFTER LOOKING UP BRAKE PROBLEMS ON THIS VEHICLE THERE WITHOUT A DOUBT IS AND I AM NOT THE FIRST PERSON TO HAVE THE BRAKES FAIL ON THEM. VERY SCARY AND NOW THAT MY HEART IS BACK IN MY CHEST, VERY MAD!

Electrical System
Filed Jan 5, 201521,000 milesPA

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE FUEL PUMP RELAY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. IN ADDITION, THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

Fuel/Propulsion System
Filed Jan 3, 201543,000 milesTX

MOST TIMES WHEN I GO TO START THE TRUCK IT WILL NOT START. IF IT DOES START IT DIES IMMEDIATELY. WHEN I TRY TO START IT AGAIN, THE STARTER SEEMS TO GET STUCK, SO I TURN THE KEY OFF AND HAVE TO TRY IT AGAIN. EVENTUALLY IT WILL START AND RUN NORMAL. JUST THIS MORNING, I WENT TO MOVE THE VEHICLE, AND IT HAD NO POWER. ONCE I HOOKED UP THE JUMPER CABLES I COULD HEAR A HUMMING NOISE, WHICH I ASSUME WOULD BE THE FUEL PUMP, AS I HAVE READ MANY COMPLAINTS ONLINE ABOUT IT NOT TURNING OFF DUE TO THE TIPM. AFTER I STARTED IT AND LET IT RUN FOR A WHILE I SHUT IT OFF AND COULD STILL HERE THE FUEL PUMP. I SHOULD NOT HAVE TO PULL THE FUSE SO THAT MY BATTERY WILL NOT DIE DUE TO A DEFECTIVE PART. I JUST GOT THIS TRUCK A LITTLE OVER 2 MONTHS AGO AND HAVE HAD THE STARTING PROBLEM SINCE I'VE GOT IT. NOW I GOT THIS FUEL PUMP ISSUE. I SHOULD NOT HAVE TO PAY FOR SOMETHING THAT CHRYSLER IS AWARE OF AND, AT THIS POINT, HAS CHOSE NOT TO DO ANYTHING ABOUT. *TR

Electrical System
Filed Jan 2, 201548,000 milesTX

THIS VEHICLE HAS 2 RECALLS ON IT. THE FIRST IS THE BRAKE BOOSTER. WE WERE TOLD WE WOULD BE NOTIFIED WHEN THE PART WAS AVAILABLE AFTER CALLING THE DEALER IN FEBRUARY OF 2014. IT WAS FIXED DEC 29, 2014. IN DEC OF 2014, WE RECEIVED ANOTHER RECALL NOTICE FOR THE ALTERNATOR, AND WERE TOLD PARTS WERE NOT AVAILABLE. ON DECEMBER 20TH, 2014, WE WERE LEAVING ON A FAMILY VACATION, LOADED AND READY TO GO WHEN THE VEHICLE FAILED. THE CAR WAS COMPLETELY DEAD AND WOULD NOT START. THE DEALER PICKED UP THE VEHICLE WHILE I LOADED MY FAMILY IN 2 DIFFERENT TRUCKS TO MAKE A 90 MILE DRIVE TO THE CRUISE TERMINAL WHERE WE PAID $55 TO PARK EACH TRUCK. I CAME BACK SUNDAY THE 28TH OF FEBRUARY AND THEY HAD NOT REPAIRED THE CAR, STATING THEY WANTED $90 LABOR TO REPLACE THE BATTERY AND $275 FOR A NEW BATTERY, WHICH WAS DAMAGED BY THE ALTERNATOR. AFTER HOURS OF CALLING, CHRYSLER FINALLY APPROVED A NEW BATTERY, BUT THE OLD ONE WAS PUT BACK IN AND CHARGED. DUE TO BEING OUT OF THE COUNTRY, I HAD TO USE E-MAIL TO MY MECHANIC TO GET THINGS AUTHORIZED. WE DID NOT GET A RENTAL FOR THE ENTIRE WEEK AND MY MOTHER-IN-LAW WAS LEFT HOME WITHOUT A VEHICLE FOR THE WEEK(CHRISTMAS WEEK). THE ALTERNATOR THAT WAS PUT ON THE CAR IS STILL UNDER RECALL AND COULD FAIL AGAIN AND WE WERE TOLD WE WOULD NEED TO BRING IT BACK IN FOR A NEW ALTERNATOR AT A LATER DATE. THE NEW ALTERNATOR IS STARTING TO MAKE A HUMMING NOISE LIKE THE LAST ONE AND NEITHER CHRYSLER OR THE DEALER WILL DO ANYTHING ABOUT IT BECAUSE IT IS STILL WORKING. MY WIFE

Service Brakes
Filed Dec 30, 201472,000 milesVA

AT ABOUT 54K/56K MILES THE AIRBAG AND CHECK ENGINE LIGHT BEGAN TO GO ON AND OFF. WHEN I GOT IT CHECKED THEY DID NOT REPORT ANYTHING OUTSIDE OF AIR IS SYSTEM BUT THAT WAS COVERED IN THE DIAGNOSTIC. THEN THE CAR WOULD MAKE SUDDEN JUMPS FOR NO REASON, AIRBAG AND ENGINE AND BRAKELIGHTS REPEADEDLY CAME ON AND OFF. WHILE ATTENDING MY NEPHEW FUNERAL I GOT IT CHECKED SINCE I WOULD BE ON THE ROAD FOR NO LESS THAN 4 HRS. I LATER FOUND OUT THERE WAS A BREAK RECALL ONCE I GOT THAT FIXED (16 DEC) THE DASH WAS FLASHING EVERYTHING AIRBAGS, BRAKES, ENGINE. ONCE I PARKED THE CAR THE NEST DAY IT WOULD NOT COME ON. A JUMP DID NOT WORK. HAD IT TOWED AND TOLD IT WAS THE FUEL PUMP SYSTEM FOR A CAR JUST A LITTLE OVER TWO YEARS OLD AND THAT CHRYSLER WAS ONLY PAYING FOR 2011 DURANGOS FOR THIS ISSUE. SO I AM PAYING IN LESS THAN A WEEK OVER $800 FOR AN ITEM CLEARLY THATS AN ISSUE AND WAS TOLD I SHOULD HAVE GOTTEN AN EXTENDED WARRANTY TO AVOID NOT PAYING FACTORY DEFECTED EQUIPMENT. DISSAPPOINTED AS I ALWAYS BUY AMERICAN BUT CHYRSLER JUST LOST A CUSTOMER AND GAINED NEGATIVE ADVERTISEMENT. *JS

Service Brakes
Filed Dec 30, 2014NJ

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electronic Stability Control (esc)
Filed Dec 30, 201472,000 milesVA

I'VE HAD AT LEAST TWO THINGS THE CHRYSLER SERVICE DEPARTMENT HAS NOT ASSURED ME I NEEDED. A FRONT END ALIGNMENT DONE IN NJ AND A "BYPASS" FUEL PUMP ADDITION DONE AT LUSTINE?? I FEEL LIKE CAR HAD A HEART ATTACK BECAUSE OF A COMPUTER SENSOR ISSUE. NOW THEY SAY ITS SHAKING AND I NEED SPARK PLUGS AND THE DASH IS LIT UP BUT AFTER THE ADDITIONAL $3310..THEY ARE STILL NOT SURE WHAT'S WRONG WITH IT OR WHY IT SMELLS OF GAS EXCEPT GAS IS ON THE SPARK PLUGS AND SHOULDN'T BE AND NEW ONES WILL 'POSSIBLY' GET ME CLOSER TO FINDING OUT THE ISSUE(S) ON MY 2012 DURANGO. $325 NJ $476? LUSTINE BYPASS $310 LUSTINE SPARKPLUGS NOT PAID FOR YET TOTAL $1111 BUT WE STILL NOT SURE WHAT'S WRONG.... THIS IS CRIMINAL. *JS

Fuel/Propulsion System
Filed Dec 29, 201447,500 milesCO

DROVE THE VEHICLE INTO THE DEALER FOR AN OIL CHANGE AND WAS TOLD THE EXTERNAL FUEL PUMP RELAY HARNESS NEEDED TO BE REPLACED. WHEN ASKED WHAT WOULD HAPPEN IF IT WASN'T REPLACED THEY TOLD ME THE CAR WOULD NOT START. I FIND THIS VERY ODD THAT I WAS ABLE TO DRIVE THE VEHICLE IN. THEN DOING AN INVESTIGATION FOUND THAT THIS SAME MODULE WAS A RECALLED ITEM IN THE 2011 VERSION OF MY VEHICLE. WOULD LIKE TO FIND OUT IF THIS RECALL NEEDS TO BE EXPANDED TO INCLUDE THE 2012 YEAR MODEL DURANGO. *TR

Service Brakes
Filed Dec 29, 201429,400 milesKS

NO INCIDENT OCCURRED. I HAVE BEEN WAITING FOR EDDY'S CHRYSLER DODGE JEEP RAM IN WICHITA, KS TO REPLACE A BRAKE BOOSTER SINCE JULY. I WAS PLACED ON A LIST. I CALLED THEM AGAIN IN OCTOBER AND THEY SAID THEY WERE STILL WAITING ON PARTS. I AM CONCERNED ABOUT MY FAMILY'S SAFETY. THE WEATHER IS NOW COLD AND THAT IS WHEN THIS DEFECT HAS CAUSED ACCIDENTS. WHAT SHOULD I DO? *TR

Electrical System
Filed Dec 29, 201465,000 milesTX

TRYING TO START VEHICLE AND WILL NOT START, WHEN I TURN THE KEY IT WILL WANT TO START AND GET STUCK IN A STARTING POSITION, BUT NOT START. I HAD TAKEN IT IN TO A DEALERSHIP AND THEY SAID THEY FIXED IT, BUT AS SOON AS THE NEXT DAY, IT DID IT AGAIN. THEY WANTED ME TO TAKE IT IN AGAIN AND LEAVE IT THERE FOR ANOTHER WEEK, I DON'T KNOW ABOUT OTHER PEOPLE, BUT I DO NOT HAVE AN EXTRA VEHICLE AROUND TO USE TO GET TO WORK. CHRYSLER/DODGE DEALERSHIPS SHOULD HAVE LOANER VEHICLES OR SOME KIND OF DEAL AT A RENTAL COMPANY FOR THEIR CUSTOMERS. PUTTING US OUT OF A VEHICLE IS JUST NOT RIGHT! I CALLED AGAIN TO THE DEALERSHIP AND NOTIFIED THEM THAT I WILL DROP OFF MY VEHICLE TODAY AND THEY SAID THEY WOULD NOT BE ABLE TO GET TO MY DODGE UNTIL SOMETIME NEXT YEAR IN THE SECOND WEEK. NOT COOL!!! HE SAID THEY HAD OVER 195 VEHICLES AHEAD OF ME........WHAT DOES THAT SAY ABOUT CHRYSLER/DODGE! (VEHICLE MILEAGE IS APPROX., PAPERWORK IN VEHICLE). *TR

Electrical System
Filed Dec 27, 201432,876 milesSC

VEHICLE WILL JUST TURN OVER AND NOT START. TIPM IS WHAT DODGE SAYS BUT THEY CAN'T FIX IT. *TR

Service Brakes
Filed Dec 27, 2014VA

RECEIVED RECALL P14 / NHTSA 14V-154. TOOK VEHICLE IN AND WAS ADVISED NEEDED TO ORDER PART. PART HAS NOT ARRIVED AND DEALER DOES NOT HAVE AN EXPECTED DELIVERY DATE. THEY ONLY CAN ADVISE TO CONTINUE TO CALL. AND CHRYSLER CONTINUES TO SEND ME THE NOTICE (3RD NOTICE) TELLING ME THAT I SHOULD GO TO TO THE DEALER FOR REPAIR. *TR

Power Train
Filed Dec 23, 201436,270 milesNJ

I CURRENTLY PURCHASED A 2012 DODGE DURANGO WITH THE V-6 ENGINE. I NOTICED A SIMILAR ISSUE WHEN STARTING OUT, AT ABOUT 22 MPH TO 27MPH IT FEELS LIKE THERE IS A POWER DROP-OFF IF ACCELERATING NORMAL. IF YOU ACCELERATE FASTER THE DROP-OFF IS NOT PRESENT BUT A SPEEDING TICKET MAYBE COMING. CURRENT MILEAGE 36,275. *TR

Service Brakes
Filed Dec 23, 2014WI

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Dec 22, 201460,000 milesLA

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED ON NUMEROUS OCCASIONS. THE CONTACT MENTIONED THAT THE BATTERY WOULD HAVE TO CONSTANTLY BE RECHARGED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO A DEALER, WHO DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 02/09/15*LJ

Electrical System
Filed Dec 17, 201446,000 milesWA

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART. THE VEHICLE TOWED TO A PRIVATE MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

Engine
Filed Dec 13, 201443,000 milesLA

WHEN TRYING TO START THE VEHICLE USING THE PUSHBUTTON, THE VEHICLE WILL START TRYING TO TURN OVER BUT NEVER START. ON SOME OCCASIONS WHEN VEHICLE IS TRYING TO TURN OVER, THE VEHICLE WILL START SHAKING VIOLENTLY LIKE THE ENGINE IS ABOUT TO COME OFF. I HAVE CAUGHT THE WHOLE SCENARIO ON VIDEO. IT WAS EVERY NOW AND THEN IN THE BEGINNING, BUT HAPPENING MORE AND MORE AS IT GOES ON. HOPEFULLY THERE WILL BE A RECALL TO FIX THIS PROBLEM SOON. *TR

Electrical System
Filed Dec 12, 201450,000 milesWI

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE BATTERY WAS REPLACED, BUT THE POWER CONTINUED TO DRAIN AND CAUSED THE VEHICLE TO LOSE POWER WITHOUT WARNING. THE DEALER STATED THAT THE TIPM WAS NOT REGULATING PROPERLY AND CAUSED THE FUEL PUMP TO REMAIN ACTIVATED, WHICH DRAINED THE POWER. THE MANUFACTURER AND THE LOCAL DEALER WERE TO BE CONTACTED IN ORDER TO DETERMINE THE REMEDY FOR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Service Brakes
Filed Dec 10, 2014TX

I HAVE BEEN WAITING FIVE MONTHS FOR PARTS FOR DODGE MANUFACUTRER P14 RECALL. I HAD TO WAIT SIX MONTHS FOR THE REPLACEMENT OF ONE SHOCK ASORBER. DODGE RESPONCE WAS A "NEW PARTS HOLD" I CALLED MY LOCAL DODGE DEALER (NYLE MAXWELL TAYLOR, TX) REGARDING THE P14 RECALL. I WAS TOLD I WAS #26 IN LINE TO RECIEVE THE PROPER REPAIR. SO I AM LEFT TO BELIEVE THAT IT TAKES DODGE SIX MONTHS TO A YEAR TO FINALLY ADDRESS SAFETY RECALLS. IN THE MEANTIME I HAVE NO CHOICE BUT TO CONTINUE TO DRIVE A POTENTIAL ACCIDENT/SAFETY HAZARD. MOST RECENT RECALL IS P36. I GUESS MY VEHICLE HAS TO CATCH FIRE BEFORE THIS RECALL IS ADDRESSED. *TR

Electrical System
Filed Dec 5, 2014102,000 milesGA

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT EXPERIENCED THE FAILURE BUT THE SPECIFICS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.

Service Brakes
Filed Dec 3, 2014IN

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE.

Electrical System
Filed Dec 2, 201461,000 milesNY

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURES LISTED IN NHTSA CAMPAIGN NUMBER: 14V104000 (SERVICE BRAKES, HYDRAULIC). WHILE DRIVING APPROXIMATELY 25 MPH IN INCLEMENT WEATHER, THE CONTACT WENT TO DEPRESS BRAKE PEDAL AND THE VEHICLE WOULD NOT STOP. AS A RESULT, THE VEHICLE LOST POWER STEERING. THE ENGINE SEIZED REPEATEDLY THROUGHOUT THE DAY. THE CONTACT ALSO STATED THAT A FOUL ODOR WAS COMING FROM THE HEAT/AIR VENTS. THE VEHICLE WAS DRIVEN TO THE DEALER. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.

Service Brakes
Filed Nov 25, 2014WY

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Nov 25, 201448,000 milesFL

DODGE HAS ISSUED A RECALL ON THE TIPM SYSTEM FOR THE 2011 DODGE DURANGO'S. ALTHOUGH I AM HAVING THE SAME ISSUES THEY ARE STATING THAT MY CAR IS NOT UNDER THE RECALL AS IT IS ONLY FOR 2011 DURANGO'S. MY SUV IS HAVING THE SAME EXACT PROBLEM BUT DODGE IS REFUSING TO FIX IT AND WILL NOT PROVIDE ANY ASSISTANCE. *TR

Fuel/Propulsion System
Filed Nov 21, 201450,200 milesFL

THE CAR HESITATES TO TURN ON AND THE BATTERY HAS BEEN CHANGED, THE FUEL PUMP REMAINS RUNNING WHEN THE CAR IS TURNED OFF. *TR

Electrical System
Filed Nov 19, 201438,000 milesPA

VEHICLE WOULD NOT START, TOOK TO DEALERSHIP AND WAS TOLD IT IS THE TIPM BUT THAT THE PART IS ON BACK ORDER AND THEY CAN'T SAY HOW LONG IT WILL BE. *TR

Service Brakes
Filed Nov 13, 201421,439 milesNY

WAS IN A SCHOOL ZONE. HAD NO BRAKES. WAS ABLE TO PULL OVER. NO ACCIDENT. DEALERSHIP FOUND LEAK BETWEEN BOOSTER AND MASTER CYLINDER. THE ENTIRE ASSEMBLY AND MASTER CYLINDER BENCH HAD TO BE REPLACED. *TR

Electrical System
Filed Nov 10, 201458,500 milesFL

SAME AS NHTSA CAMPAIGN NUMBER: 14V530000, MY VEHICLE HAD THE EXACT SAME SYMPTOMS: WILL NOT START, START THEN STALLS, FUEL PUMP CONTINUED TO RUN. LUCKILY I WAS AT HOME WHEN IT HAPPENED. FINALLY GOT IT TO DEALERSHIP AND IT WAS DIAGNOSED AS THE FUEL PUMP RELAY PROBLEM. MY VEHICLE WAS NOT COVERED UNDER THE RECALL SINCE IT IS 2012 BUT HAS THE SAME RELAY AND TIPM AS 2011. I ELECTED TO HAVE THE REPAIR DONE AT THE COST OF $530 INSTEAD OF THE TIPM REPLACEMENT AT $1400. PLEASE LOOK INTO THIS FURTHER AS THERE IS ALREADY A RECALL ON THIS SAME PROBLEM IN THE 2011 DURANGO. *TR

Electrical System
Filed Nov 5, 2014CA

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEMS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electronic Stability Control (esc)
Filed Nov 4, 201447,000 milesFL

IN MY 2012 DODGE DURANGO IT WAS DETERMINED THAT THERE IS A PROBLEM WITH THE TOTAL INTEGRATED POWER MODULE WHICH IS AFFECTING THE WAY THE ENGINE STARTS AND GETS FUEL TO THE FUEL PUMP. THE REPAIR COST IS $1213.71. IT IS MY UNDERSTANDING THAT THERE ARE HUNDREDS OF DOCUMENTED CASES REGARDING THIS ISSUE IN THE CHRYSLER LINE AND NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM. IT IS UNFORTUNATE THAT CHRYSLER IS AWAITING A TRAGEDY TO TAKE PLACE BEFORE THEY DO WHAT IS RIGHT FOR THE CUSTOMER AND FIX THE PROBLEM THAT HAS BEEN REPORTED. I UNDERSTAND THAT A CLASS-ACTION LAWSUIT HAS BEEN FILED TO ADDRESS THIS ISSUE. I JUST WANT TO GO ON RECORD IN THE EVENT THAT SOMETHING DETRIMENTAL HAPPENS TO ME OR MY FAMILY BECAUSE OF THIS RECOGNIZED AND PUBLICLY DOCUMENTED PART FAILURE. *TR

Service Brakes
Filed Nov 3, 2014OK

I RECEIVED A RECALL ON MY 2012 DODGE DURANGO FOR THE BRAKE BOOSTER (P14/NHTSA 14V-154). I CALLED OUR LOCAL DEALER IRWIN AUTO COMPANY (877) 205-1428, AND TRIED TO SCHEDULE AN APPT.ONCE HE FOUND OUT THAT I DID NOT PURCHASE THIS VEHICLE FROM THEM. THEY THEN TOLD ME THAT THEY DID NOT HAVE TIME TO WORK ON MY VEHICLE THAT THEY NEED TO TAKE CARE OF THERE CUSTOMER THAT PURCHASED VEHILCES FROM THEM. THE FOLLOWING DAY, I CALLED AND TALKED TO THE GENERAL MANAGER, TIM JAMES, AND TOLD HIM THE STORY THAT HAPPNED YESTERDAY AND HE TOLD ME HE BASCILY AGREED WITH THE SERVICE MANAGER. I TOLD HIM THIS WAS A RECALL AND THAT THE RECALL LETTER HAD INSTRUCTIONS ON THE BOTTOM TO REPORT THIS IF THE DEALER DID NOT REPAIR THE CAR IN A TIMLEY FASHION TO FILE A COMPLAINT. HE SAID "GO AHEAD AND CALL THEM, THAT THERE NUMBER IS PRETTY EASY TO FIND ON THE INTERNET TO REPORT THEM". I CALLED THE CHRYSLER CORPORATION AND TOLD THEM ABOUT THE ISSUE AND WAS BASICALLY TOLD THIS WAS AN INDEPENDENT BUSINESS AND THEY CAN;T TELL THEM HOW TO RUN THERE DEALERSHIP. *TR

Engine
Filed Oct 31, 201465,000 milesFL

I HAVE BEEN EXPERIENCING ISSUES WITH VEHICLE NOT STARTING WITH BOTH THE INSIDE PUSH BUTTON, AND THE REMOTE START. IT HAS LOST POWER WHILE DRIVING TWICE, HOWEVER I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. YESTERDAY HOWEVER, IT LOST POWER, I STILL HAD CONTROL OF THE VEHICLE WHILE IT WAS SHUTTING DOWN, THEN IT "POWERED" BACK UP, DURING WHICH THERE WAS ABOUT THREE SECONDS IN WHICH I HAD NO CONTROL OVER THE VEHICLE. I SIMPLY LOST ALL CONTROL.I BELIEVE THAT THE VEHICLE MAY BE EXPERIENCING PROBLEMS RELATED TO THE FUEL PUMP RELAY, POSSIBLY THE TPIM, ALTERNATOR, OR A COMBINATION OF ALL THREE. I AM TAKING VEHICLE IN MONDAY TO HAVE TWO RECALLS DONE FOR BRAKE BOOSTER, AND VANITY LIGHT WIRING ISSUE. AT THAT TIME THEY ARE GOING TO DO A DIAGNOSTIC ON IT TO SEE WHAT THE ISSUE IS. *TR

Service Brakes
Filed Oct 31, 2014PA

BRAKE BOOSTER RECALL. *TR

Equipment Adaptive/Mobility
Filed Oct 30, 201424,000 milesDC

WHILE TRAVELING ON I-75, HAD THE VEHICLE ON ADAPTIVE CRUISE CONTROL, THE VEHICLE SLAMMED THE BRAKES AND THEN ACCELERATED BACK UP TO 75MPH. NO VEHICLES IN FRONT, NOT DEBRIS, NO REASON WHY IT DID IT. VEHICLE HAS HAD CONSTANT ISSUES WITH THE FORWARD COLLISION SYSTEM ALERTING TO BRAKE WHEN NOTHING IS IN FRONT, TURNING ITSELF OFF AND ON BY ITSELF, AND THE CONSOLE GIVING THE MESSAGE THAT THE BACK SENSORS ARE BLOCKED WHEN NO DEBRIS IS PRESENT OR EVEN WHEN DRIVING. MULTIPLE OTHER "COMPUTER" ISSUES THAT THEY CAN'T FIGURE OUT, FROM LIGHTS TURNING ON/OFF, TO THE WIPERS NOT ACTIVATING WHEN THEY NEED TO AND THE OPPOSITE. DVD PLAYER ACTING FUNNY. IT HAS BEEN ENDLESS

Service Brakes
Filed Oct 27, 2014CA

2012 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER RECALL. * LD THE CONSUMER RECEIVED A RECALL LETTER IN THE MAIL. HOWEVER, HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. RECALL # 14V154000. THE CONSUMER HAS STILL BEEN UNABLE TO GET THE RECALL RECTIFIED, DUE TO LACK OF PARTS. UPDATED 11/19/14. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Dodge Durango → · Every Durango year → · How the figures are calculated →