Page 14 of 16 · complaints 651–700 of 800

2011 Dodge Durango complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Electrical System
Filed Aug 31, 201450,000 milesGA

APPARENTLY MY TIPM HAD MALFUNCTIONED, CAUSING IGNITION PROBLEMS IN MY VEHICLE. I AM AWARE THAT THIS IS A ONGOING ISSUE WITH A MULTITUDE OF DODGE VEHICLES AND DODGE REFUSES TO ADDRESS THIS PROBLEM. UNACCEPTABLE!!!!!!!!!! *TR

Electrical System
Filed Aug 31, 201439,425 milesTX

THIS USED VEHICLE (NO FULL FACTORY WARRANTY) WAS PURCHASED AT A LOCAL DODGE DEALER IN THE SOUTH HOUSTON, TEXAS AREA ON TUESDAY AUGUST 26, 2014 WITH 39,332 MILES ON IT. THE DRIVE HOME WAS ABOUT 96 MILES +-. THE NEXT MORNING WEDNESDAY AUGUST 27, 2014 I WENT OUT TO THE 2011 DODGE DURANGO CITADEL I JUST PURCHASED AND WHEN I ATTEMPTED TO START THE DURANGO, THE STARTER JUST CRANKED & CRANKED WITH NO STARTING, SO THE START BUTTON HAD TO BE PUSHED TO STOP THE CRANKING SO THE STARTER WOULD NOT BURN UP. THIS IS ONE OF THE KNOWN PROBLEM WITH THE TICM (TOTALLY INTEGRATED POWER MODULE) THAT CHRYSLER IS AWARE OF, AND IT IS KNOWN THAT THE ENGINE COULD POSSIBLE SHUT DOWN WHILE DRIVING. CHRYSLER/DODGE MUST BE REQUIRED TO HAVE A RECALL BEFORE SOMEONE GET KILLED. IT IS ALSO BELIEVED THAT THE DEALER KNEW FULLY WELL THAT THE PROBLEM EXISTED WHEN THEY SOLD ME THE CAR, AS THEY HAD THE VEHICLE FOR ABOUT 7-9 DAY'S BEFORE LISTING IT FOR SALE. *TR

Electrical System
Filed Aug 31, 201458,000 milesOK

I WENT TO START THE DURANGO AND IT WOULDN'T START. LIKE AN OLDER CAR DOES WHEN IT IS COLD. AFTER SEVERAL TRIES IT WILL START. THROUGHOUT THE DAY IT USUALLY STARTS UP. AFTER FOOTBALL PRACTICE A COUPLE DAYS AGO I HAD THE SAME ISSUE. I HAVE BEEN HAVING TROUBLE MOSTLY IN THE MORNINGS. IT HAS STARTED TO TURN INTO AN EVERYDAY THING. IT IS TAKING LONGER AND LONGER TO START THE DURANGO. ONE EVENING AS I PULLED OUT OF MY DRIVEWAY THE DURANGO DIED. I WAS HALFWAY PULLED OUT INTO THE ROAD AND IT TOOK ALMOST 10 MINUTES TO GET IT STARTED. CARS HAD TO GO AROUND ME. I WAS VERY CONCERNED FOR MY CHILDREN (13 MONTHS, AND 8 YEARS) AND MY OWN SAFETY. AFTER FURTHER INVESTIGATION I HAVE FOUND OTHERS HAVE HAD THE SAME ISSUES WITH DURANGOS. I REALLY THINK YOU SHOULD RECALL THE TIPM! *TR

Electrical System
Filed Aug 31, 201478,000 milesGA

YESTERDAY, AFTER MY OIL CHANGE, THE ENGINE WOULD NOT START. IT HAS DONE THIS SEVERAL TIMES BEFORE AT VARIOUS TIMES BUT NEVER RIGHT AFTER AN OIL CHANGE. IT CRANKED AND CRANKED BUT WOULD NOT START. TRIED MANY TIMES. IT FINALLY STARTED AFTER ABOUT 5 MINUTES AND I WENT HOME. ONCE HOME, I STARTED IT THREE TIMES JUST TO MAKE SURE IT WOULD START. THEN, THIS MORNING, IT WOULD NOT START. HAVE TRIED SEVERAL TIMES TODAY AND STILL WON'T START NO MATTER WHAT. THERE IS A RED LIGHTNING BOLT AND IT SAYS KEY NOT DETECTED MESSAGE. THE KEYS HAVE NEW BATTERIES. HAVE CHECKED INTERNET FOR COMPLAINTS. THERE ARE MANY LIKE THIS. PLEASE DO A RECALL AND FIX THE ISSUE OR PAY ME FOR THE TOWING AND REPAIRS I HAVE TO MAKE TO THIS VEHICLE. THANK YOU. *TR

Electrical System
Filed Aug 27, 201414,520 milesTN

ON JULY 30TH, 2014 MY WIFE WENT SHOPPING AND WHEN SHE CAME OUT THE CAR WAS RUNNING. I ASKED HER IF SHE WAS SURE SHE SHUT IT OFF. SHE SAID YES. THEN A FEW DAY'S LATER WE WENT TO EAT AND UPON TRYING TO START THE CAR TO LEAVE IT WOULD NOT START. IT SAID PRESS START. IT DID AND NOTHING. AFTER SEVERAL ATTEMPTS IT STARTED WITH THE SECURITY ALARM GOING OFF. I SHUT OFF AND RE-STARTED AND ALL APPEARED OK. TODAY AUGUST 27, 2014 I WENT TO A STORE AND WHEN I CAME OUT THE CAR AGAIN WAS RUNNING. I AM 100% POSITIVE THAT I DID SHUT OFF AND ALSO LOCKED THE CAR. THE CAR WAS RUNNING AND THE MESSAGE WAS TO PRESS THE START, WITH THE CAR ALREADY RUNNING! ON THE WAY HOME, IT SEEMED WARM WITH THE AC GOING. I HAD PUSHED THE AUTO BUTTON AND NOTICED THE AC SHOWED OFF. ON THE WAY HOME I TESTED THE AC BY PUSHING AUTO AND THE AC WENT OFF. I PUSHED JUST THE AC AND IT STAYED ON. THIS IS AND INCIDENTAL ISSUE WITH MY MAIN CONCERN BEING THE "GHOST" STARTING AND THE TROUBLE STARTING. I WAS TRYING TO CHECK MY VIN FOR ANY RECALLS OR COMPLAINTS AND FOUND THAT THERE ARE MANY COMPLAINTS ON THIS VEHICLE WITH THE TIPM MODULE. IT APPEARS FROM READING OTHER COMPLAINTS THAT WE COULD BE IN STORE FOR MORE ISSUES, SOME POSSIBLY DANGEROUS. I AM TRYING INQUIRE WITH THE DEALER SERVICE TO SEE WHAT THEY SAY. I HAVE BEEN WAITING FOR 2 HOURS FOR THEM TO CALL ME (THEY WERE BUSY WHEN I CALLED AND THE OPERATOR LEFT THEM MY MESSAGE AND TO CALL ME). *TR

Electrical System
Filed Aug 26, 201445,000 milesWV

ON THE ABOVE DATE MY WIFE WAS DRIVING THROUGH THE TOWN OF PAX, WV WHEN OUR 2011 DODGE DURANGO STALLED IN THE MIDDLE OF THE STREET, ON AN INCLINE. THANKFULLY SHE WAS NEAR A CHURCH AND WAS ABLE TO COAST INTO THE PARKING LOT. SINCE THAT TIME I HAVE HAD TO PURCHASE A NEW BATTERY ( $200) BECAUSE OUR FUEL PUMP WILL NOT SHUT OFF, EVEN WHEN THE CAR IS TURNED OFF. I HAVE TO UNHOOK THE POSITIVE BATTERY LEADS TO GET IT TO GO OFF. I HAVE HAD 2 DIAGNOSTICS RUN ON IT AND THEY BOTH CAME UP WITH NEGATIVE RESULTS ( ONE WAS RUN BY A LOCAL MECHANIC THE OTHER BY A REGISTERED CHRYSLER DEALER AT $99). I TOOK IT TO A THIRD MECHANIC WHO TOLD ME IT WAS MY TIPM AND IT WOULD HAVE TO BE CHANGED AT A DEALERSHIP SO THAT IT COULD BE PROGRAMMED CORRECTLY. THIS PART WILL COST $852 AND WITH LABOR WILL COST ME AROUND $1100. THIS IS EXTRA MONEY I SHOULD NOT BE HAVING TO SPEND SEEING AS HOW I HAVE OWNED THIS CAR FOR LESS THAN A YEAR. CHRYSLER KNOWS THE PROBLEM IS THERE THEY SHOULD BE MADE TO DO SOMETHING BEFORE SOMEONE IS KILLED! *TR

Electrical System
Filed Aug 26, 201439,000 milesNY

WHEN TRYING TO START THE VEHICLE, IT CRANKS CONTINUOUSLY WITH OUT STARTING. THIS HAS HAPPENED MULTIPLE TIMES. THE VEHICLE STARTS WHEN IT WANTS TO. I BROUGHT THE AUTO TO THE DEALERSHIP AND WAS TOLD IT WAS A FAULTY TIPM..THE DEALERSHIP DOES NOT HAVE THE PART,AND IT IS ON BACK ORDER..APPROXIMATELY $1400 TO REPAIR. *TR

Electrical System
Filed Aug 23, 201453,841 milesIL

PROBLEMS STARTING CAR. INTERMITTENTLY THE VEHICLE WOULD CRANK BUT NOT START. DIDN'T MATTER IF THE CAR WAS IN A GARAGE OR OUTSIDE. COULD TAKE UPWARDS OF 20 MINUTES TO GET THE ENGINE RUNNING. DIAGNOSED AS TIPM FAILURE AND MODULE REPLACED. *TR

Electrical System
Filed Aug 22, 201480,000 milesCA

TIPM PROBLEM. *TR

Engine
Filed Aug 21, 201438,500 milesCA

WE ATTEMPTED TO START OUR VEHICLE, BUT THE ENGINE WOULD NOT START. AFTER SEVERAL MINUTES VEHICLE STARTED BUT STUTTERED, AS IF THEIR WAS NO FUEL GOING TO THE ENGINE. THERE HAD BEEN NO ENGINE OR SERVICE LIGHTS AT THE TIME. I RESEARCHED THE ISSUE ONLINE AND FOUND THAT MANY DURANGO AND CHEROKEE OWNERS HAVE EXPERIENCED SIMILAR ISSUES, AND THE CAUSE WAS THE TIPM. I TOOK MY VEHICLE TO THE DEALERSHIP AND THEY TESTED IT, AND FOUND IT WAS A PROBLEM WITH THE TIPM, WHICH WAS FAILING TO ENGAGE THE FUEL PUMP. LUCKILY OUR CAR WAS PARKED AT THE TIME THE PROBLEM STARTED. MY WIFE GENERALLY DRIVES THIS VEHICLE WITH MY TWO SMALL CHILDREN. OUR WARRANTY ENDED AT 36000 MILES, SO IT WAS NOT COVERED. MY OPTIONS WERE TO REPLACE THE TIPM FOR 1200 DOLLARS, OR PAY 428 DOLLARS TO HAVE AN EXTERNAL RELAY INSTALLED TO BYPASS THE FAULTY TIPM (CHRYSLER STAR CASE #[XXX]). WE CHOSE TO HAVE THE BYPASS INSTALLED. VEHICLE IS RUNNING FINE AT THIS POINT, BUT WE ARE WORRIED OTHER ISSUES (AIR BAGS DEPLOYED ETC) WILL BE A FUTURE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Service Brakes
Filed Aug 20, 201459,000 milesIN

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. WHEN THE BRAKES WERE ENGAGED, THE STOPPING DISTANCE INCREASED AND MADE IT DIFFICULT TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

Service Brakes
Filed Aug 14, 201456,100 milesMN

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT AFTER HAVING THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND HAVING THE BRAKE BOOSTER REPLACED, THE "PUSH TO START" BUTTON MALFUNCTIONED. THE CONTACT MENTIONED THAT THE BRAKE PEDAL DID NOT HAVE TO BE DEPRESSED IN ORDER TO START THE VEHICLE. IN ADDITION, THE BRAKE LIGHTS WERE CONSTANTLY ILLUMINATED, AS IF THE BRAKES WERE ENGAGED, AND THE FORWARD COLLISION WARNING ALERT SYSTEM WAS DISABLED. ALSO, THE ABS WOULD ACTIVATE CONTINUOUSLY, BUT ONLY ON THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURES COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 56,100.

Electrical System
Filed Aug 14, 201443,867 milesND

CAR DIED WHILE DRIVING ELECTRIC MODULE FRIED THERE IS A CLASS ACTION LAWSUIT SOMEONE WILL DIE IN THE FUTURE OF CAR SHUTS DOWN WHILE DRIVING FAST ON INTERSTATE. *TR

Electrical System
Filed Aug 12, 201463,908 milesMO

WENT TO START MY 2011 DODGE DURANGO CITADEL.... IT WOULD NOT START. IT HAS 62000 MILES ON IT. HAD IT TOWED AND WAS TOLD IT WAS THE TIPM MODULE. IT WOULD COST 1250. NOT COVERED UNDER MY WARRANTY. I FOUND OUT THAT A LOT OF THESE CARS ARE HAVING THE SAME PROBLEM. CALLED CHRYSLER THEY HAVE WASHED THEIR HANDS OF IT. THEY DID GIVE ME A CASE NUMBER IN CASE IT DOES GET ENOUGH COMPLAINTS AND THEN THEY WILL RECALL IT. MEANWHILE I AM OUT THE MONEY. *TR

Service Brakes, Hydraulic
Filed Aug 12, 2014IN

2011 DODGE DURANGO. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER RECALL NOTICE. *SMD THE CONSUMER TOOK THE VEHICLE TO TWO DIFFERENT DEALERSHIPS IN JUNE PURSUANT TO A RECALL NOTICE HE RECEIVED IN THE MAIL. EACH DEALERSHIP INFORMED THE CONSUMER, THEY HAD HEARD NOTHING FROM CHRYSLER ABOUT THE RECALL, AND THEY DID NOT HAVE THE NECESSARY PARTS FOR THE RECALL. *JB

Service Brakes
Filed Aug 11, 2014LA

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Aug 6, 201446,500 milesMA

TIPM MODULE FAULTY. VEHICLE HARD STARTS WHEN COLD. NOT COVERED UNDER CHRYSLER 100000 MILE EXTENDED WARRANTY. ALMOST ALL 2011 - 2012 JEEPS/DODGES AFFECTED. THIS IS BOGUS AND NEEDS TO BE RECALLED! *TR

Electrical System › Alternator/Generator/Regulator
Filed Aug 6, 201449,863 milesLA

TL * THE CONTACT OWNS A 2011 DODGE DURANGO. WHILE DRIVING 35 MPH, THE ENGINE STALLED AND ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER RECOMMENDED THAT THE ALTERNATOR BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 49,863.

Electrical System
Filed Aug 5, 201455,000 milesFL

THE ISSUE STARTED WITH INTERMITTENT ISSUES WHEN STARTING THE VEHICLE (THE VEHICLE WOULD CRANK, BUT NEVER TURN OVER) IN ADDITION TO OTHER PROBLEMS SUCH AS RANDOM PUTTERING WHILE DRIVING AND THE HORN GOING OFF FOR NO APPARENT REASON. ON THE DATE THAT THE VEHICLE HAD TO BE TOWED TO A DODGE DEALER, I WAS UNABLE TO GET THE VEHICLE TO START AT ALL. THE DEALERSHIP'S SERVICE DEPARTMENT DISCOVERED THAT THE ISSUES WERE DUE TO A DEFECTIVE TIPM. UPON RESEARCHING THIS PART, I DISCOVERED THAT THIS IS AN EXTREMELY WIDESPREAD ISSUE FOR THIS VEHICLE AND THAT THERE WAS ACTUALLY A NATIONAL SHORTAGE OF THE PART FOR SEVERAL MONTHS DUE TO THE OVERWHELMING NUMBER OF FAILURES RESULTING FROM THIS DEFECTIVE PART. DESPITE MULTIPLE CLASS ACTION LAWSUITS AND THE HIGH NUMBER OF REPORTED INCIDENTS, CHRYSLER HAS TAKEN NO ACTION UP TO THIS POINT TO RECALL THE PART. *TR

Electrical System
Filed Aug 3, 201462,000 milesCA

THE TIPM! I NEED TO SAY NO MORE. WE NEED A RECALL TO PROTECT US. *TR

Electrical System
Filed Aug 2, 201467,250 milesCA

AFTER SEVERAL INSTANCES OF THE CAR NOT STARTING FOR NO APPARENT REASON (I HAVE PUSH BUTTON IGNITION), I SUSPECTED AN ELECTRICAL PROBLEM. TODAY, UPON ARRIVING HOME AND SHUTTING MY VEHICLE OFF AND EXITING I FOUND THAT MY VEHICLES FUEL PUMP DID NOT SHUT OFF. IT CONTINUED TO RUN FOR 3 HOURS, UNTIL I PULLED THE FUSE THAT CONTROLS THE FUEL PUMP. THIS IS NOT AN UNCOMMON PROBLEM WITH CHRYSLERS TIPM IN 2011 DURANGO MODELS, AS WELL AS OTHER CHRYSLER MODELS USING THE SAME MODULE. THE DANGER THAT A DEFECTIVE TIPM PRESENTS IS QUITE SIGNIFICANT, ESPECIALLY TO THOSE WHO USE THEIR SUV TO TRANSPORT THEIR SMALL CHILDREN. IT IS INCREDIBLY UNSAFE TO NOT ADDRESS THE FAULTY NATURE OF A SYSTEM THAT CONTROLS THE ELECTRICAL STIMULUS OF A VEHICLE, AND COULD POTENTIALLY DEPLOY AIRBAGS IN A NON LIFE THREATENING SCENARIO OR STALL THE ENGINE, OR PRESENT ANOTHER DEFECT AT AN INOPPORTUNE TIME THAT WOULD RESULT IN INJURY. THE AUDITING OF THESE DEFECTIVE SYSTEMS SHOULD BE A PRIORITY AND I MOST DEFINITELY DO NOT FEEL SAFE TRANSPORTING MY FAMILY IN THIS VEHICLE, GIVEN THE HIGH VOLUME OF COMPLAINTS AGAINST THE ELECTRICAL AND TIPM SYSTEM. CHRYSLER HAS A RESPONSIBILITY TO INVESTIGATE THESE ISSUES AND RECTIFY THE PROBLEMS THAT THEIR NEGLIGENCE HAS PRESENTED TO TRUSTING CONSUMERS. I THOUGHT THE AUTOMOTIVE INDUSTRY REALIZED THAT SAFETY OVER PROFITS WAS OF MONUMENTAL IMPORTANCE, NOT ONLY FOR THEIR PROFIT MARGIN BUT FOR THEIR REPUTATION. I'M PRETTY SURE NO ONE HAS FORGOTTEN THE FORD PINTO, IT IS A PRIME EXAMPLE IN ALL

Service Brakes
Filed Jul 31, 2014FL

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR

Electrical System
Filed Jul 30, 20144,532 milesVA

THE TRUCK WILL NOT TURN OVER OR START. IT HAS BEEN TOWED TO THE SHOP 3 TIMES DUE TO THIS. NOTICED THAT WHEN THE TRUCK DOES NOT WANT TO START, THE TRUCK IS HAVING ISSUES WITH CHANGING GEARS - EXAMPLE IS GOING INTO REVERSE, THERE IS A HUGE THUMP, THE TRUCK WILL NOT MOVE, AND THEN ALL OF A SUDDEN WILL GO WHEN IT WANTS TO. THEN THE STARTING ISSUES BEGIN. ONCE THAT TRUCK IS NOT IN THE "MOOD" TO START, IT WILL NOT DO ANYTHING FOR ME. THE BATTERY IS GOOD BECAUSE ALL ACCESSORIES COME ON, BUT THE TRUCK WILL NOT TURN OVER. THE SHOP DOES NOT GIVE ME A REASON FOR THE ISSUE, BUT JUST TRIES DIFFERENT THINGS. ONE WAS TRANSMISSION FLUSHED, THE OTHER WAS A COMPUTER RESET AND IT'S IN THE SHOP AGAIN WHILE I WAIT TO FIGURE THIS ONE OUT. *TR

Electrical System
Filed Jul 29, 201486,000 milesWV

I HAVE TAKING MY TRUCK TO THE DEALERSHIP 3 TIMES NOW AND STILL HAVE A STARTING ISSUE. THEY REPLACED THE WIN MODULE AND THAT DID NOT WORK. THEY READ SOME CODES FROM IT AND DID NOTHING. I WAS MAKING A RIGHT HAND TURN FROM A LIGHT LAST WEEK AND I WENT TO HIT THE GAS AND THE SUV JUST STALLED. ALSO THE OTHER DAY I WAS SITTING IN LINE AT A DRIVE THROUGH AND IT JUST WENT OFF. IT IS VERY HARD TO GET IT TO START 95% OF THE TIME. IT TAKES ME 10 TO 15 MINS EVERY MORNING TO GET IT STARTED. *JS

Electrical System
Filed Jul 29, 201428,100 milesCA

WHEN THE KEY IS PUT INSIDE THE IGNITION, IT TAKES A COUPLE OF TRIES FOR THE ENGINE TO START (IF AT ALL) AFTER FAILING MULTIPLE TIMES. AFTER IT STARTS, SOMETIMES THE ENGINE SHUTS DOWN COMPLETELY WHEN I AM DRIVING AT 30+MPH AND WHEN I HIT A STOP SIGN/RED LIGHT! THIS IS VERY DANGEROUS AND NEEDS TO BE FIXED! *JS

Electrical System
Filed Jul 28, 201460,400 milesVA

DEFECTIVE TIPM. I'M POSTING THESE COMMENTS SHORTLY AFTER RECEIVING A CALL FROM MY LOCAL DODGE SERVICE CENTER ADVISING ME OF THE CAUSE OF MY VEHICLE NOT STARTING. IF THIS IS A PROBLEM THAT HAS BEEN EXPERIENCED BY MANY CHRYSLER OWNERS (TIPM), THEN I FIND IT SHAMEFUL THAT CHRYSLER HAS NOT IMPLEMENTED A FIX. FORTUNATELY I HAVE AN EXTENDED WARRANTY TO COVER THE REPAIR, BUT I DISLIKE HAVING TO USE IT FOR A KNOWN PROBLEM. UPDATED 4/24/2015 *JS

Service Brakes
Filed Jul 25, 2014OR

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 ( SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC ) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER WAS UNCERTAIN WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

Electrical System
Filed Jul 24, 201442,000 milesLA

VEHICLE EXTREMELY HARD TO START - CAN SPEND OVER 10 MINUTES PUSHING START BUTTON WITH NO SUCCESS. FUEL PUMP REMAINS ON WHEN VEHICLE IS OFF AND PARKED. I AM NOT COMFORTABLE DRIVING THIS VEHICLE WITH THESE PROBLEMS, AS I CAN BE STRANDED ANYWHERE WHEN THE VEHICLE WON'T START. *TR

Electrical System
Filed Jul 24, 201448,500 milesVA

VEHICLE DOES NOT START. AND, WHEN IT STARTS IT STALLS. TOTALLY INTEGRATED POWER MODULE IS FAULTY AND DOES NOT SEND ELECTRICITY TO THE FUEL PUMP, THUS STARVING THE ENGINE. AFTER A MONTH THE CAR IS TOTALLY UNUSABLE. *TR

Service Brakes
Filed Jul 24, 2014OH

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THERE WERE NO FAILURES AT THIS TIME. UPDATED 08/27/14*LJ UPDATED 09/18/2014 *JS

Electrical System
Filed Jul 23, 201444,217 milesCA

CAR HAS PROBLEMS STARTED. BUT NOT ALWAYS. *TR

Service Brakes, Hydraulic
Filed Jul 23, 2014WA

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V15400 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Jul 23, 201440,237 milesFL

TIPM MODULE IS STARTING TO FAIL. VEHICLE IS CURRENTLY HAVING ISSUES STARTING. *TR

Fuel/Propulsion System
Filed Jul 22, 201429,000 milesCA

FROM THE PURCHASE OF THE DURANGO I HAVE HAD ISSUES WITH THE KEY FAB NOT BEING RECOGNIZED, NOT STARTING, AND THE REAR CAMERA NOT WORKING. THREE WEEKS AGO I PUT THE CAR IN REVERSE AND IT STARTED TURNING OVER (TRYING TO START AGAIN, WHILE ON). SINCE ITS A PUSH BUTTON START I TRIED TO TURN IT OFF AND TRIED FOR ABOUT 5 MINUTES BEFORE IT FINALLY WOULD GO BACK INTO PARK AND TURN OFF. I HAVE BEEN IN CONTACT WITH TWO DEALERS FOR THE DURATION OF THE ISSUE AND BOTH HAVE EITHER IGNORED THE PROBLEM OR CHARGED ME TO FIX SOMETHING. THE MOST RECENT WAS HAVING A "NO START SITUATION" WHERE THE FUEL RELAY NEEDED TO BE REPLACED. SUPPOSEDLY THIS WAS GOING TO FIX ALL MY PROBLEMS. THE DAY AFTER GETTING THE CAR BACK, IT FAILED. NO START WHILE SITTING IN FRONT OF A CUSTOMERS HOUSE. AND OF COURSE, THE THREE WARRANTY'S I HAVE DO NOT COVER THE ISSUE AND SINCE THEY NEVER "DIAGNOSED" THE PROBLEM WHEN I BROUGHT IT IN DAYS AFTER PURCHASE I AM TO PAY ALL OUT OF POCKET FEES. *TR

Service Brakes
Filed Jul 18, 2014CT

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER WAS UNCERTAIN OF WHEN THE PART WAS TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE FAILURE.

Electrical System
Filed Jul 15, 201445,926 milesMA

WHEN ATTEMPTING TO USE THE PUSH BUTTON IGNITION TO START THE VEHICLE, THE VEHICLE CRANK OVER TO START AND THEN STUTTER OUT OR CRANK TO START AND GET STUCK CRANKING UNTIL OPERATOR SHUT IT DOWN- SOMETIMES WOULD NOT SHUT DOWN IMMEDIATELY BUT KEEP STUTTERING FOR A SHORT PERIOD OF TIME. UPON BRINGING TO DEALERSHIP, THE MECHANIC IDENTIFIED ISSUES W/ LARIANT #5 STATING NEED TO BE REPLACED WITH THE NEW STYLE LARIANT #6. DEALERSHIP INFORMED ME- NOT COVERED UNDER ANY TYPE OF WARRANTY. WHY NOT? WHAT IS WRONG WITH LARIANT #5 THAT NEEDED TO BE UPGRADED TO A NEW VERSION? AFTER RESEARCHING ONLINE, MULTIPLE OWNERS OF THE 2011 DURANGO HAVE REPORTED ISSUES OF THIS SAME PART. AN INVESTIGATION NEEDS TO BE PERFORMED ON THIS FAULTY PART FROM THE FACTORY. DODGE IS AWARE OF THIS SAFETY ISSUE AND HAS DONE NOTHING TO RESOLVE AND NO RECALL HAS BEEN ISSUED. THIS HAS RESULTED IN HEAVY CONSUMER OUT OF POCKET COSTS FOR A NEWER VEHICLE. *TR

Service Brakes
Filed Jul 11, 2014OH

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR UPDATED 8/27/14*CN UPDATED 8/29/2014 *JS

Electrical System
Filed Jul 8, 201471,200 milesMS

WOKE UP THE DAY BEFORE THE FOURTH OF JULY AND GOT MYSELF AND THE KIDS READY TO TRAVEL OUT OF TOWN. LOADED EVERYONE IN THE CAR AND THE TRUCK WOULDN'T START. I PUSHED THE BUTTON AND IT ACTED LIKE IT WOULD START BUT IT WOULD NEVER TURN OVER. I TRIED FOR TWENTY MINUTES AND COULD NOT GET IT STARTED. I HAD TO GET IT TOWED TO THE DEALERSHIP. THEY FIRST SAID IT WAS A WIRING AND IT WOULD BE COUPLE OF DAYS. BUT THEN THEY CALLED BACK TODAY AND SAID IT IS THE TIPM AND THEY ARE NOT SURE HOW LONG IT WILL BE BECAUSE THEY HAVE TO ORDER THE PART AND IT WILL TAKE "AWHILE" TO GET IT IN. THIS IS MY ONLY VEHICLE TO GET ME TO WORK AND THREE KIDS TO ALL THE PLACES THEY HAVE TO BE. THIS IS GOING TO BE A HEADACHE AND THE PRICE WENT FROM 200 DOLLARS TO OVER 1,000 DOLLARS. I COULD TAKE THAT AND USE IT ON A DOWNPAYMENT FOR SOMETHING ELSE. CHRYSLER IS WAY OUT OF LINE ALLOWING CONSUMERS TO DEAL WITH A PROBLEM THAT THEY CREATED. *JS

Electrical System
Filed Jul 7, 201444,000 milesTX

ON SATURDAY MORNING I ATTEMPTED TO CRANK MY 2011 DODGE DURANGO MY PUSH START AND IT TRIED TO CRANK BUT WOULD NOT. I HAD TO REMOVE THE PUSH START BUTTON AND CRANK THE CAR MANUALLY, WHICH TOOK SEVERAL ATTEMPTS. AFTER I GOT IT STARTED I HAD NO MORE TROUBLE THAT DAY. ON SUNDAY THE PROBLEM GOT WORSE. IT AGAIN HAD TO REMOVE THE REMOTE START BOTTON BECAUSE THE CAR WOULD CONTINUOUSLY TRY TO START WITHOUT SUCCESS. WHEN WE WOULD GET THE CAR STARTED IT WOULD IMMEDIATELY DIE. AFTER SEVERAL ATTEMPTS AND PRESSING THE GAS WE WERE ABLE TO GET THE CAR STARTED. I BEGAN TO READ ONLINE AND FOUND THAT THOUSANDS OF PEOPLE ARE HAVING THE SAME ISSUE AND THAT IT IS A FUALTY TIPM. I CONTACTED THE DODGE DEALER AND HAVE AN APPOINTMENT TO TAKE MY CAR IN. NOT HAPPY!! *JS

Electrical System
Filed Jun 28, 201437,000 milesIL

MY 2011 DODGE DURANGO HAS BEEN HAVING TROUBLE STARTING OVER THE PAST FEW DAYS. IT WOULD NOT START AND JUST KEPT TRYING TO TURN OVER. EVENTUALLY AFTER A FEW ATTEMPTS IT WOULD START. THEN TODAY IT STARTED AND AFTER I LEFT THE HOUSE AND WAS DRIVING WITH MY 3YR OLD IN THE CAR, THE DURANGO STALLED IN THE MIDDLE OF THE ROAD. THANKFULLY I WAS APPROACHING A STOP SIGN SO I WAS NOT GOING VERY FAST. IT STARTED UP AGAIN BUT NOW TONIGHT IT SOUNDS LIKE THERE IS A FAN RUNNING UNDER MY CAR, AND THE CAR IS OFF. I AM VERY CONCERNED ABOUT ALL OF THE THINGS I HAVE BEEN READING ABOUT THIS ISSUE AND I BELIEVE THIS IS A HUGE SAFETY CONCERN THAT NEEDS TO BE ADDRESSED IMMEDIATELY!!!! *TR

Electrical System
Filed Jun 27, 201431,700 milesOR

PROBLEMS I'VE SEEN OVER THE LAST YEAR THAT SEEM TO BE RELATED TO FAULTY TIPM: - FAILURE TO DETECT KEY - THINKS KEY HAS LEFT VEHICLE - REMOTE START DISABLED - FAILURE TO START VEHICLE - "KEY BATTERY LOW" MESSAGE (KEY BATTERIES ARE IN FACT FULL CHARGE) - WHILE DRIVING: - BATTERY LIGHT COMES ON (NEARLY EVERY TIME THE VEHICLE IS DRIVEN) - ENTIRE DASH 'REBOOTS' OR RESETS COMPLETELY - HAVE HAD ALTERNATOR AND REMOTE START MODULE REPLACED (UNDER WARRANTY) - PAID TO HAVE BATTERY REPLACED AT ABOUT 2.5 YEARS INTO OWNERSHIP NOT ONCE HAS ANY SERVICE PERSON EVEN MENTIONED TIPM. *TR

Electrical System
Filed Jun 25, 201426,000 milesAZ

WHILE DRIVING 65 MPH ON A HIGHWAY, MY DURANGO CITADEL STALLED IN TRAFFIC, ALMOST CREATING A HORRIBLE ACCIDENT. *TR

Electrical System
Filed Jun 25, 201427,000 milesAZ

ON JUNE 20, 2014, MY DODGE DURANGO CITADEL STALLED IN TRAFFIC AT 50 MPH, ALMOST CAUSING A HORRIBLE ACCIDENT. THIS WAS THE 2ND TIME IT HAD OCCURRED. I COASTED THE VEHICLE TO A SIDE STREET. *TR

Electrical System
Filed Jun 18, 201441,000 milesNY

THE TRUCK DON'T START IS A PROBLEM WITH THE PUSH START

Electrical System
Filed Jun 18, 201455,000 milesCO

DURANGO HAD A DIFFICULT TIME STARTING, IT WOULD TAKE SEVERAL ATTEMPTS TO START ESPECIALLY AFTER SITTING OVER NIGHT OR DURING THE WORK DAY. BEFORE I COULD GET IT TO A DEALERSHIP, THE TRUCK FAILED TO START (THANKFULLY I WAS AT HOME) AND WE HAD TO HAVE THE TRUCK TOWED TO THE DEALERSHIP. AFTER ROUGHLY 2 WEEKS THE TIPM WAS REPLACED/REPAIRED AND I PICKED UP THE TRUCK ON 6/10/14. THE TRUCK NOW STARTS FINE, HOWEVER, THE SIGNAL LIGHTS DO NOT WORK, NOW- AND THE FOG LIGHTS FLASH WHEN THE SIGNAL LIGHTS ARE SUPPOSED TO BE ON! IN MANY CASES I HAVE HEARD THIS ALSO AFFECTS MY BRAKE LIGHTS!! MY LEGAL VEHICLE IS NOW ILLEGAL AND NOT AT MY OWN FAULT BUT THROUGH CHRYSLER/DODGE. *TR

Service Brakes
Filed Jun 16, 2014SC

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT OVER THE WINTER HER SERVICE BRAKES WERE DEPRESSING TO THE FLOOR AND FAILING TO PROPERLY ENGAGE INTERMITTENTLY. THE CONTACT TOOK HER VEHICLE TO THE DEALERSHIP FOR DIAGNOSTIC TESTING; HOWEVER, THE DEALER COULD NOT DUPLICATE THE FAILURE. SEVERAL MONTHS LATER, THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NOTICE 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Engine
Filed Jun 12, 201447,500 milesTX

MY 2011 DODGE DURANGO CRANKS BUT WONT TURN OVER AFTER SEVERAL TRIES IT WOULD START AND AFTER A FEW DAYS IT JUST WOULDN'T TURN ON AT ALL.SO I HAD TO CALL A TOW TRUCK TO TOW IT IN TO DEALERSHIP.STILL HAD EXTENDED WARRANTY ON MY DURANGO SO I TOOK IT BACK TO DEALERSHIP AND THEY INFORMED ME THEY WOULD HAVE TO REPLACE MY TIPM AND ALL I HAD TO PAY WAS MY DEDUCTIBLE.SO I PICKED IT UP WHEN THEY FIXED IT. DROVE IT HOME AND PUT ABOUT 30 MILES ON IT AND MY ENGINE LIGHT CAME BACK ON SO I CALLED AND THEY HAD ME TAKE IT BACK THE NEXT MORNING NOW THEY SAID IT WAS AN IGNITION COIL AND EXPECTED ME TO PAY MY DEDUCTIBLE AGAIN. AFTER SOME DISCUSSION THEY WAVED TO FEE.AND I RECEIVED MY CAR BACK AFTER ANOTHER DAY IN A HALF. I DROVE IT HOME AND AS I GOT THERE WE NOTICED THE RIGHT FRONT TURN SIGNAL DIDN'T WORK INSTEAD MY FOG LIGHTS WOULD BLINK SO I CALLED DEALERSHIP AND THEY SAID THEY NEEDED SOME CODES TO REPROGRAM THE TURN SIGNAL. I HAD ONLY PUT ABOUT 15 MILES ON IT SINCE I PICKED IT UP AND MY ENGINE LIGHT IS BACK ON AGAIN. SO HERE I GO 4TH DAY BACK TO DEALERSHIP AND ITS SO FRUSTRATING THAT NO ONE CARES AFTER SO MANY COMPLAINTS ON THIS PART (TIPM).I GUESS THEY ARE WAITING TILL SOMEONE GETS HURT OR DIES. LIKE THE CASE WITH GM AND THERE FAULTY IGNITION SWITCH. I WAS LUCKY MY DURANGO STOPPED WORKING IN MY DRIVEWAY AND NOT ON THE ROAD CAUSE I HAVE 3 SMALL CHILDREN AND THEY ARE ALWAYS WITH ME.JUST PRAY TO GOD THAT NOTHING HAPPENS TO MY CHILDREN. *TR

Service Brakes
Filed Jun 6, 2014WA

TL* THE CONTACT OWNS 2011 DODGE DURANGO. THE CONTACT RECEIVED NHTSA RECALL NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE DEALER INFORMED THE CONTACT THAT PARTS WERE UNAVAILABLE. THERE WERE NO FAILURES.

Electrical SystemCrash
Filed Jun 5, 201462,040 milesNC

CAR JUST SHUT OFF WHILE PULLING OUT INTO A BUSY INTERSECTION, WOULD NOT RESTART. THE STARTER WOULD ENGAGE BUT IT WOULD NOT START THE CAR...CAR ENGINE WOULD SPUTTER CONTINUOUSLY. LOSS OF POWER, AND ELECTRICITY. ALMOST CAUSED ME TO GET HIT FROM THE SIDE WHILE MY 2 KIDS WERE IN BACK SEAT!!!!!! THE OTHER CAR SLAMMED ON BREAKS STOPPING MERE INCHES FROM THE DRIVER-SIDE. A 5 CAR PILE UP BEHIND HIM OCCURRED DUE TO THIS MATTER! A GENTLEMAN PUSHED ME TO THE SIDE OF THE ROAD WHERE I WAITED FOR A TOW TRUCK. BEFORE THE TOW TRUCK ARRIVED I RESEARCHED PROBLEMS THIS VEHICLE ONLY TO FIND THAT I'M NOT THE ONLY ONE THAT HAS HAD THIS HAPPEN!!!!! AFTER THE CAR WAS TURNED OFF FOR A WHILE, I TRIED TO START IT AND IT WOULD START AFTER SEVERAL ATTEMPTS AND MY PUMPING THE GAS PEDAL TO KEEP IT AT A IDLE UNTIL THE ENGINE CAUGHT ON THAT IT WAS SUPPOSED TO BE RUNNING. I AVOIDED THE TOW FINE BUT DROVE MY CAR TO THE AUTOZONE 1/2 MILE UP THE ROAD (SAME SIDE OF THE ROAD...TOO SCARED TO CROSS INTERSECTIONS). THERE WAS NO DIAGNOSTIC CODE FOUND, WHICH COME TO FIND OUT IS ALSO COMMON WHEN THE TIPM IS FAULTY! EVERY TIME 3 OUT OF 5 TIMES I TRY TO START MY CAR I HAVE TO GO THROUGH THE SAME THING. THIS CAR IS NOT SAFE AND IT NEEDS TO BE FIXED ASAP. I HAVE A FAMILY AND A JOB THAT NEED THIS CAR TO OPERATE EFFICIENTLY. *TR

Service Brakes
Filed Jun 4, 2014MD

I RECEIVED A SAFETY RECALL NOTICE P14 / NHTSA 14V-154 RELATED TO THE BRAKE BOOSTER ON MY CAR. I CALLED THE LOCAL DEALER (TATE CHRYSLER DODGE IN GLEN BURNIE, MD) TO SCHEDULE A REPAIR AND WAS TOLD DUE TO PARTS LIMITATIONS (THEY WERE ONLY ABLE TO ORDER 1 PART EVERY 7 DAYS) THAT IT WOULD BE APPROXIMATELY 1 YEAR BEFORE THE REPAIR CAN BE MADE BECAUSE I WAS AROUND NUMBER 60 ON THE LIST. THIS MEANS I WILL HAVE TO DRIVE THE VEHICLE THROUGHOUT THE WINTER, WHICH IS WHEN THE PART FAILURE IS MOST LIKELY TO OCCUR. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Dodge Durango → · Every Durango year → · How the figures are calculated →