UPPER AND LOWER BALL JOINT FAILURE AT 55,000 WHICH RESULTED IN TIRE FAILURE WENT TO DEALERSHIP HAD COMPLETE SERVICE CHECK DEALERSHIP SAID THERE WAS NO PROBLEM. ALWAYS HAVING VECHICLE SERVICED EVERY 3000 MILES. UP TO 75000 MILES-NO PROBLEM. AT 76000 MILES COULD NOT GET FRONT WHEEL ALIGMENT-DUE TO BALL JOINTS WORE OUT-BUT YET DEALERSHIP ALWAYS STATING VEHICLE WAS IN GOOD CONDITION NOTHING WRONG ?????*AK
1999 Dodge Durango complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →
I JUST HAD ALL 4 BALL JOINTS IN MY 1999 DODGE DURANGO REPLACED. I ONLY KNOW 2 OTHER PEOPLE THAT OWN THIS VEHICHLE AND THEY HAVE BOTH HAD TO REPLACE THE SAME PARTS LONG BEFORE YOU SHOULD NEED TO.*AK
WHILE DRIVING V APPROXIMATELY AT 35 MPH FRONT TIRES WERE SQUEAKING. HAD TAKEN VEHICLE TO DEALERSHIP TO HAVE TIRES ROTATED. MECHANIC NOTICED, AFTER PLACING VEHICLE ON HOIST, THAT THE INSIDE FRONT TIRES WERE BEING GOUGED BY THE FRONT BALL JOINTS. ALSO, THAT THE FRONT BALL JOINTS WERE ABOUT TO BREAK. THE BALL JOINTS HAD BEEN REPAIRED.*AK
I HAD TO HAVE THE BALL JOINTS REPLACED AT 61000 MILES. THE REPAIRER SAID THAT HE HAD SEEN AN INORDININATE NUMBER OF DURANGOS AND DAKOTAS WITH THE SAME PROBLEM. *AK
THE TECHNICIAN DETERMINED THE NEED TO REPLACE THE BALL JOINTS. AN INDEPENDENT SHOP REPLACED ON TWO OCCASION, BOTH SIDES, THE LOWER AND UPPER BALL JOINTS AT VERY LOW MILEAGE. *AK THE PITMAN ARM WAS REPLACED, SHOCKS WERE INSTALLED BECAUSE THEY DISPLAYED A BOUNCY/MUSHY RIDE. *SC
FAILURE HAS NOT OCCURRED AS OF YET, BUT HAVE HAD ENTIRE FRONT-END REPLACED ON VEHICLE ON 9/12/2002. ON 3/31/2004 WE HAD VEHICLE CHECKED AGAIN AND WAS TOLD BY THE DEALERSHIP THAT THE LEFT SIDE LOWER CONTROL ARE WAS WORN AND WILL NEED TO BE REPLACED AGAIN SOON. I HAVE RECEIPTS AND QUOTES FROM DEALERSHIP AND WILL BE HAPPY TO SUBMIT COPIES. *JB
AT 50,000 MILES THE UPPER AND LOWER BALL JOINTS FAILED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
WHILE TURNING CORNERS, THE CONSUMER HEARD A KNOCKING AND GRINDING SOUND COMING FROM THE FRONT END. THE DEALER FOUND THAT THE BALL JOINTS WERE WORN AND THE TRANSMISSION NEED TO BE REPLACED. *JB
WHILE THE VEHICLE WAS PARK, THE DRIVER'S CHILD WAS ABLE TO SHIFT GEARS WITHOUT APPLYING THE BRAKE PEDAL. THIS CAUSED THE VEHICLE TO COLLIDE INTO AN APARTMENT. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. PLEASE PROVIDE FURTHER DETAILS. *LA
CONSUMER STATED THAT WHEN HE TOOK VEHICLE TO DEALER FOR REGULAR MAINTENANCE HE WAS TOLD BY THE MECHANIC THAT LOWER BALL JOINTS WERE LOOSE. ALSO, WHEEL COULD FALL OFF. CONSUMER CALLED THE MANUFACTURER, AND WAS GIVEN A HARD TIME. CONSUMER FELT THAT MANUFACTURER SHOULD HAVE GIVEN THE PROBLEM SOME CONSIDERATION, AND REPAIR T VEHICLE BEFORE THERE WAS A CRASH, AND SOMEONE WOULD GET HURT OR KILLED. *AK
TRUCK STALLS OFTEN, WHILE DRIVING OR WAITING AT A STOP LIGHT. BRAKES GO OUT, POWER STEERING GOES OUT, ALL GAUGES GO OUT. VERY DANGEROUS ON FREEWAY. WAIT 5 TO 45 MIN AND CARS STARTS AND RUNS FINE. *JB
UPPER AND LOWER BALL JOINT IN 1999 DURANGO. DEALER STATED THEY NEEDED TO BE REPLACED . MY VEHICLE ONLY HAD 60,000 MILES ON IT AT THE TIME.*AK
1999 DODGE DURANGO: VEHICLE HAD BALL JOINTS REPLACED AT APPROXIMATELY 60K MILES PER DEALERS DIAGNOSIS. AT 90000 MILES DEALER AGAIN STATES EXCESSIVE BALL JOINT WEAR AND RECOMMENDS REPLACEMENT.*AK
CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THE UPPER BALL JOINTS FAILED. *AK THE TECHNICIAN REPLACED THE UPPER AND LOWER BALL JOINTS. *NM
CONSUMER NOTICED THAT WHILE DRIVING, VEHICLE RODE ROUGHLY. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BOTH FRONT UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. *AK
WHILE SITTING AT A INTERSECTION AND WAITING TO MAKE A LEFT TURN ANOTHER VEHICLE REAR ENDED CONSUMER'S VEHICLE, CAUSING CONSUMER'S VEHICLE TO HIT THE VEHICLE IN FRONT, AND CAUSING A SIX CAR CHAIN OF REACTION COLLISION. BOTH FRONT DRIVER'S SIDE AND PASSENGER'S SIDE SEATS COLLAPSED FORWARD. UPON IMPACT, BOTH FRONT AIR BAGS DID NOT DEPLOY. DRIVER AND PASSENGER SUSTAINED NECK AND BACK INJURIES, AND WERE TRANSPORTED BY AMBULANCE TO THE HOSPITAL. VEHICLE WAS TOTALED BY THE INSURANCE COMPANY. *AK
WHILE APPLYING THE BRAKES VEHICLE PULLED TO RIGHT. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. ABS BRAKING LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. *AK
I HAD MY DURANGO AT THE DEALER FOR A WATER PUMP REPLACEMENT AND AFTER SEEING A NEWS STORY ON THE FAILURE OF BALL JOINTS ON DODGE DURANGOS I ASKED THEM TO CHECK THE BALL JOINTS FOR WEAR. I WAS CALLED LATER IN THE DAY AND TOLD THAT THE UPPER BALL JOINTS NEEDED TO BE REPLACED BECAUSE THEY HAD MORE WEAR THAN WAS ALLOWED BY THE MANUFACTURER ( I HAD THEM REPLACED AT MY COST). MY DURANGO ONLY HAS 47K MILES ON IT, THIS IS WAY TO EARLY TO HAVE TO HAVE THE BALL JOINTS REPLACED. I ALSO HAD NO INDICATION WHILE DRIVING THE VEHICLE THAT THERE WAS ANYTHING WRONG WITH THE BALL JOINTS, IF I HAD NOT ASKED FOR THEM TO BE INSPECTED AND SUBSEQUENTLY THIS COULD HAVE CAUSED SERIOUS INJURY TO MY FAMILY WHEN THEY HAD FAILED. THE BALL JOINTS SHOULD BE ON A RECALL. *AK
COMPLAINT REGARDING THE BALL JOINTS ON A 1999 DODGE DURANGO.*MR THE VEHICLES TRANSMISSION WAS REPLACED AT 50000 MILES. NOW THE VEHICLE BALL JOINTS ARE FAILING PREMATURELY. THE CONSUMER WOULD LIKE TO KNOW HOW LONG IT WILL TAKE TO RECALL THIS PROBLEM. *NM
PROBLEMS WITH BALL JOINTS ON 1999 DODGE DURANGO. *MR THERE HAVE BEEN A NUMBER OF CASES WHERE THE TIRE HAD FALLEN OFF OF THE VEHICLE AS A RESULT. THE CONSUMER REQUESTED HIS MONEY BACK. *SC
THE VEHICLE WAS INSPECTED BY TWO DEALERS. BOTH DEALERS DETERMINED THAT THE FRONT UPPER AND LOWER BALL JOINTS WORE OUT AND THE FRONT TIRES WERE ABOUT TO DETACH FROM THE VEHICLE. *AK *SC *JB
BROKEN BALL JOINT - DRIVER SIDE (WHILE DRIVING FROM CHICAGO TO WISCONSIN, CAUSING TIRE TO EXPLODE, COSTING ME $1,094.00) I HAD THE VEHICLE TOWED TO HOLIDAY DODGE IN FOND DU LAC, WI. AND DWAYNE IN THE SERVICE DEPT. TOLD ME THAT IT WOULD COST $2495.00 I ASKED HIM IF THE PROBLEM WAS COVERED UNDER WARRANTY SINCE I HAD ONLY 98,900 MILES ON THE VEHICLE. HE TOLD ME THAT IT WASN'T. HE TRIED TO CHARGE ME FOR THINGS UNRELATED TO THE PROBLEM. THAT OCCURRED ON JUNE 9,2004. TODAY, JULY 6,2004, MY HUSBAND TOOK THE VEHICLE TO MIDAS TO HAVE THE TIRES ROTATED AND THEY TOLD HIM THAT THEUPPER BALL JOINTS NEEDED REPAIR BEFORE ALIGNMENT CAN BE DONEL. I CONTACTED DODGE CONSUMER COMPLAINT OFFICE AND THEY SAID THAT THE BALL JOINT PROBLEM WAS UNDER INVESTIGATION. *JB
1999 DODGE DURANGO OWNER - IN JANUARY - UPPER AND LOWER BALL JOINT REPLACEMENT - FAILED INSPECTION - LOCAL MECHANIC NOTICED A LOT OF PLAY IN BALL JOINTS. REPLACED UPPER AND LOWER BALL JOINTS AND COST $750.00. *JB NOW FRONT LEFT BEARING - TIRE ALMOST CAME OFF -NO PRIOR GRINDING ETC. NEW TIRE RUBBING ON FRONT END PARTS JULY 01/04. *JB
I AM HAVING HE SAME "BAD BALL JOINTS" ISSUE AS OTHER FILERS IN MY 1999 DODGE DURANGO. PLEASE MAKE ME #82.*AK
WHILE DRIVING AT HIGH SPEEDS, THE VEHICLE VIBRATED, CAUSING THE DRIVER TO SLOW DOWN. THE CONSUMER MADE CONTACT WITH THE DEALERSHIP. THE MECHANIC DETERMINED THAT THE UPPER BALL JOINTS WERE WEARING OUT PREMATURELY. *AK THE CONSUMER ALSO TOOK THE VEHICLE TO THE DEALER, BUT THEY TOLD THE CONSUMER THAT THE VEHICLE WAS FINE. THE CONSUMER TOOK THE VEHICLE TO ANOTHER MECHANIC TO GET A THIRD OPINION AND WAS TOLD THREE OUT OF THE FOUR BALL JOINTS WERE SHOT. *SC *JB
THE LUGS: NUTS HAVE BECOME SO STUCK ON THE RIMS DURING A TIRE CHANGE THAT THE STEMS BROKE OFF. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME AT TEXACO LUBE DURING A TIRE ROTATION; SECOND TIME AT COSTCO, AGAIN DURING A TIRE ROTATION. HAD TO HAVE ALL STEMS REPLACED AT DEALER AND GET REIMBURSED FROM TEXACO LUBE/COSTCO. DEALER SAID THE STEMS ARE VERY BRITTLE AND THAT DODGE KNOWS ABOUT THIS ALREADY.*AK
I WANT TO ADD MY COMPLAINT AGAINST DODGE FOR THE ONGOING INVESTIGATION INTO THE POSSIBLE RECALL OF THE 1999 DODGE DURANGO FOR FAILURE OF FRONT-END TIE RODS AND BALL JOINTS. MY UNDERSTANDING IS THAT THE NHTSA HAS AN ONGOING INVESTIGATION INTO THE FAILURE OF THESE PARTS ON THIS MODEL YEAR DURANGO. JUST LAST WEEK AT 55K ORIGINAL OWNER MILES I HAD TO REPLACE THE BALL JOINTS AND TIE RODS. *AK
THE OWNER TOOK THE VEHICLE INTO THE DEALERSHIP FOR INSPECTION; THE MECHANIC INFORMED THE OWNER THAT THE UPPER BALL JOINTS HAVE FAILED. DEALERSHIP REPLACED BOTH UPPER AND LOWER BALL JOINTS. *LA
CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. *AK THE CONSUMER'S VEHICLE FAILED INSPECTION BECAUSE OF WORN OUT BALL JOINTS. THE CONSUMER BELIEVES A RECALL SHOULD BE INITIATED. *NM
WHILE DRIVING STEERING WHEEL INTERMITTENTLY PULLED TO THE RIGHT. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE BALL JOINT WERE COMPLETELY WORN OUT. THE VEHICLE HAD NEVER BEEN USED OFF ROAD NOR WAS IT SUBJECTED TO HARSH TREATMENT. THE CONSUMER ONLY USED THE FOUR WHEEL DRIVE 8-10 TIMES AND FEELS THAT THE BALL JOINTS SHOULD HAVE LASTED AT LEAST 100000 MILES. *NM
CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. VEHICLE VIBRATED WHEN MOVING AT SPEEDS OF 50 MPH OR HIGHER. CONSUMER CONTACTED THE DEALER, AND WAS TOLD THAT BECAUSE THE VEHICLE HAD OVER 90,000 MILES THEY WOULD NOT COVER IT. *AK
WHILE DRIVING 55 MPH VEHICLE STALLED. CONSUMER RESTARTED THE VEHICLE , AND TOOK IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT THE SECURITY MODULE NEEDED TO BE REPLACED, AND REPLACED IT. HOWEVER, THE PROBLEM RECURRED. *AK
CONSUMER COMPLAINED ABOUT A STEERING PROBLEM. VEHICLE WAS TAKEN TO THE DEALERSHIP, WHO INDICATED THAT BOTH BALL JOINTS AND TIE RODS WERE DEFECTIVE AND NEEDED TO BE REPLACED.*AK
THE ARE BALL JOINTS WEARING PREMATURELY. *AK
BALL JOINTS ON MY 1999 DODGE DURANGO HAD BEEN SQUEAKING FOR A COUPLE OF YEARS, AFTER SEEING EXPOSE ON FAILING BALL JOINTS, I HAD THEM CHECKED AND ALL 4 BALL JOINTS WERE BAD. I HAD THEM CHECKED AT 2 INDEPENDENT REPAIR SHOPS BEFORE TAKING IT INTO THE CHRSYLER/DODGE DEALERSHIP IN MIDLAND MI. FEENY DODGE. THEY CONFIRMED THAT THE BALLS JOINTS WERE COMPROMISED AND REPLACED THEM FOR THE LABOR CHARGE AND DID NOT CHARGE FOR THE PARTS. THIS WAS IN NOVEMBER 2003. THE VEHICLE ONLY HAD 33,000 MILES ON IT.*AK
WHILE DRIVING 55 MPH VEHICLE SHOOK UNCONTROLLABLE. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER. MECHANIC DETERMINED THAT BOTH FRONTAL UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED DUE TO CORROSION. *AK
WE PULLED INTO A PARKING SPOT AND THE CAR FELT LIKE IT HAD RUN OVER SOMETHING (ALTHOUGH THERE WAS NOTHING THERE). THE TIE ROD HAD COME UN-DONE AND ALL CONTROL OVER STEERING ON THE LEFT SIDE WAS LOST. HAD WE BEEN ANYWHERE OTHER THAN IN A PARKING SPACE, THE RESULTS COULD HAVE BEEN FATAL. WE HAD IT TOWED AND ARE HAVING THE PART REPLACED. THEY ARE ALSO REPLACING THE SAME PART ON THE RIGHT SIDE. AK
WHEN DRIVING AT UNDETERMINED SPEED STEERING WHEEL SHOOK. CONSUMER TOOK THE VEHICLE TO THE MECHANIC FOR INSPECTION, AND MECHANIC DETERMINED THAT RIGHT UPPER BALL JOINT FAILED. *AK
THE UPPER AND LOWER BALL JOINTS WORE PREMATURELY. THE CAUSE HAS YET TO BE DETERMINED. *NM DODGE REFUSED TO PAY FOR THE REPAIRS. MOST OF THE VEHICLE'S REPAIRS WERE COVERED UNDER THE EXTENDED WARRANTY. *NM
THE CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. THE CONSUMER HEARD A NOISE FROM THE FRONT END WHILE DRIVING AT ANY SPEED. *AK THE VEHICLE WAS TAKEN IN SEVERAL TIMES DURING THE WARRANTY PERIOD AND THE DEALER WAS UNABLE TO FIND THE CAUSE OF THE NOISE IN THE FRONT END. *SC *JB
INDEPENDENT REPAIR SHOP REPLACED THE LOWER AND UPPER BALL JOINTS AT CONSUMER'S EXPENSE. *AK THE MECHANIC STATED THAT THE BALL JOINTS WERE SERIOUSLY WORN. *NM
I WAS DRIVING MY 1999 5.2 DODGE DURANGO THE WARNING LIGHT CAME ON I LOST OIL PRESSURE AND MY MOTOR STOPPED. I HAD TO HAVE IT TOWED AND THE GARAGE TOLD ME THE ENGINE WAS SEIZED. I DON'T THINK THAT THIS SHOULD HAVE HAPPEND AND HAVE BEEN TOLD THIS IS A COMMON PROBLEM WITH THESE MOTORS. *AK
I WAS DRIVING ON A LOCAL CITY STREETWHEN THE DRIVER IN FRONT OF ME BRAKED HARD BECAUSE THE CAR IN FRONT OF HIM DECIDED TO TURN INTO A DRIVEWAY IMMEDIATELY FOLLOWING AN INTERSECTION. I OF COURSE BRAKED HARD AND THE BRAKE PEDAL IN MY 1999 DODGE DURANGO BROKE AND WENT ALL THE WAY TO THE FLOOR, AS IT TURNS OUT THERE IS A PIN THAT GOES THROUGH THE BRAKE PEDAL ARM AND THE HEAD OF IT (THE PART THAT ACTUALLY APPLIES THE THE BRAKES) BROKE OFF. I HIT THE PEOPLE IN FRONT OF ME DAMAGING THEIR TRUNK AND THE FRONT OF MY DURANGO. THERE WAS NOT EXTENSIVE DAMAGE TO EITHER VEHICLE, ALTHOUGH IT DID PUNCTURE MY RADIATOR AND ALL OF THE COOLANT RAN OUT. SO AT THIS POINT THE VEHICLE CAN NOT BE DRIVEN. STILL HAVE THE BROKEN PIN AND IT'S OBVIOUS THAT THERE WAS A FLAW IN IT WHERE IT BROKE. *AK
THE LOWER BALL JOINTS HAVE CRACKED WITHOUT WARNING. AS A RESULT WHILE DRIVING THE VEHICLE VIBRATES VIOLENTLY. THE CAUSE HAS YET TO BE DETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION. *NM
WHILE DRIVING 60 MPH, THE VEHICLE VIBRATED UNCONTROLLABLY. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO A BODY SHOP. THE MECHANIC INFORMED THE DRIVER THAT THE UPPER AND LOWER BALL JOINTS NEEDED REPLACING DUE TO WORN PARTS. PLEASE PROVIDE FURTHER DETAILS. *NM
WHILE DRIVING AT VARIOUS SPEEDS VEHICLE STALLED. CONSUMER TOWED THE VEHICLE TO THE DEALER, BUT TECHNICIAN COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
EXCESSIVE TIRE WEAR,FAILED SAFETY INSPECTION. BALL JOINT FAILURE (ALL) REQUIRED REPLACEMENT. CONTACTED DEALER, THEY WOULD NOT REPLACE EVEN THOUGH FAILURE WAS PREMATURE. REPLACED ALL BALL JOINTS AT MY EXPENSE...$1,289. *AK
PREMATURE WEAR ON BALL JOINTS. DEALER INSPECTED AT MY REQUEST DURING ROUTINE 37,500 MILE MAINTENANCE. I WAS TOLD THAT THE BALL JOINTS NEEDED TO BE REPLACED, WHICH INVOLVES REPLACING THE ENTIRE UPPER CONTROL ARMS ON THE VEHICLE FOR A COST OF OVER $800. NOT REPLACING THEM COULD CAUSE WHEEL TO COME OFF. REPLACING MAJOR SUSPENSION COMPONENTS ON A LIGHT USE, LOW MILE VEHICLE IS OUTRAGEOUS. IF THEY WERE MENT TO BE REPLACED AT 38,000 MILES THEY WOULD NOT BE INTEGRAL WITH THE CONTROL ARM. *LA
STEERING BECAME LOOSE AND FRONT WHEELS BEGAN TO MAKE LOUD CREAKING NOISES. HAVING BEEN AWARE OF THE TENDENCY FOR DURANGO BALL JOINTS TO FAIL, I TOOK MY CAR TO THE SHOP. BALL JOINTS ON FRONT REQUIRED REPLACEMENT AS WELL AS BEARING ON ONE SIDE. *AK
CONSUMER FELT THAT MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIR ON VEHICLE. *LA THE VEHICLES LOWER BALL JOINTS WERE LOOSE AND HAVE EXCESSIVE WEAR. PRIOR TO THIS FAILURE THE VEHICLE'S LEAF SPRINGS BROKE. THE DEALER REPLACED BOTH REAR LEAF SPRINGS. *NM
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1999 Dodge Durango → · Every Durango year → · How the figures are calculated →