Page 14 of 40 · complaints 651–700 of 1,967

1999 Dodge Durango complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 22, 2004AL

THE VEHICLE WAS TAKEN IN FOR REGULAR MAINTENANCE AND THE RESULTS SHOWED THAT THE UPPER BALL JOINTS NEEDED TO BE REPLACED. THE CONSUMER HAD NO APPARENT SIGNS OF DEFECT PRIOR TO THE MAINTENANCE. *JB

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 22, 2004125,000 milesIL

THE CONSUMER WAS DRIVING THE VEHICLE WHEN THE LEFT FRONT WHEEL STARTED TO WOBBLE. THE CONSUMER DROVE TO THE MECHANIC, WHO DETERMINED THE UPPER BALL JOINTS NEEDED TO BE REPLACED. *JB

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 22, 200451,257 milesFL

THE VEHICLE WAS TAKEN FOR INSPECTION AND THE RESULTS SHOWED THAT THE UPPER BALL AND LOWER JOINTS NEEDED TO BE REPLACED. *JB.....*AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 22, 200476,815 milesMO

AFTER HEARING NOISES FROM THE FRONT END OF THE VEHICLE. THE DEALERSHIP INFORMED THE CONSUMER THAT THE FRONT LOWER/UPPER BALL JOINTS WERE LOOSE. PLEASE PROVIDE MORE INFORMATION. *JB

Service Brakes, Hydraulic
Filed Dec 22, 200470,000 milesVA

BALL JOINT REPAIRS, TIRES AND BRAKES. *JB

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 21, 200458,535 milesDC

SEE ATTACHED LETTER TO DAIMLER CHRYSLER. THE COMPLAINT INVOLVES THE FAILURE OF MY DODGE DURANGO. MY CAR PULLED TO THE RIGHT, EVEN THOUGH MY STEERING WHEEL WAS STRAIGHT. I HAVE THE PRECISE SUSPENSION SYSTEM AND BALL JOINTS ON MY AUTOMOBILE, AS THE RECENTLY-RECALLED 2000 - 2003 DODGE DURANGOS. YET THE 1998 AND 1999 MODELS WERE NOT INCLUDED IN THE RECALL. I HAD MY AUTOMOBILE REPAIRED FOR $1,139.40 TO AVOID INJURY TO MYSELF AND MY FAMILY AND AM SEEKING REIMBURSEMENT FROM DAIMLER CHRYSLER. *JB THE CONSUMER STATED THAT THE VEHICLE ALSO HAD A TIE ROD PROBLEM. FAILURE TO CORRECT THIS PROBLEM MAY RESULT IN THE WHEEL FALLING OFF. THE CONSUMER STATED THAT THE VEHICLE DOOR SQUEAKS. DOOR HINGE WAS LUBRICATED. THE SERVICE DEALER STATED ON THE INVOICE THAT THE VEHICLE HAD ONCE BEEN IN AN ACCIDENT. *TC

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 21, 200478,000 milesOH

VEHICLE WAS TAKEN TO DEALER FOR FRONT WHEEL ALIGNMENT MULTIPLE TIMES BEFORE MECHANIC NOTICED THAT THE UPPER BALL JOINTS NEEDED TO BE REPLACED. CONSUMER NOTIFIED MANUFACTURER, BUT THE CAUSE WAS UNDETERMINED. *AK

Steering › Column Locking › Anti-theft Device
Filed Dec 21, 2004TN

WHEN TRYING TO START VEHICLE IT FAILS OR IT STARTS AND DIES. IT HAS ALSO STALLED WHEN DRIVING SEVERAL TIMES, LOCKING UP THE POWER STEERING, ALMOST CAUSING ACCIDENTS.*AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 21, 200460,000 milesTX

THE LOWER FRONT BALL JOINTS WERE REPAIRED TWICE DUE TO THE BALL JOINT PREMATURE WEAR. DEALERSHIP HAD NOT RESOLVED THE PROBLEM. *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 21, 2004109,000 milesMI

WHILE THE TIRES WERE BEING ROTATED AT THE DEALER. MECHANIC DETERMINED THAT BOTH UPPER BALL JOINTS NEEDED TO BE REPLACED. CONSUMER STATED THIS PROBLEM OCCURRED ONCE BEFORE. *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 21, 2004TX

DURING A ROUTINE OIL CHANGE AND INSPECTION, IT WAS DETERMINED THAT THE UPPER AND LOWER BALL JOINTS ON MY 1999 DURANGO ARE IN NEED OF REPLACEMENT. I HAVE LESS THAN 71,000 MILES ON THIS VEHICLE. THE RECENT RECALL OF YEAR MODELS 2000-2003 SHOULD ALSO INCLUDE AT LEAST THE 1999 AND POSSIBLY 1998 MODELS THAT ARE CONSTRUCTED WITH THE SAME FAULTY BALL JOINTS. THIS ISSUE MUST BE ADDRESSED BY THE MANUFACTURER AS IT IS A SERIOUS SAFETY CONCERN FOR ANYONE RIDING IN ONE OF THESE VEHICLES. *AK

Engine and Engine Cooling
Filed Dec 21, 2004GA

CONSUMER WAS DRIVING ON THE HIGHWAY AND SUDDENLY ENGINE'S OIL PRESSURE METER DROPPED TO ZERO. THEN, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. SHE TOOK VEHICLE TO DEALER TO GET SERVICED, BUT THE ENGINE LIGHT STILL CAME ON. ALSO, MECHANIC DETERMINED THAT THE VEHICLE HAD WORN OUT UPPER AND LOWER BALL JOINTS. VEHICLE COULD NOT PASS INSPECTION DUE TO THE ENGINE LIGHT.*AK

Electrical System › Wiring › Front Underhood
Filed Dec 21, 200457,000 milesGA

OIL PRESSURE INDICATOR WOULD GO OFF AND THE PRESSURE GAUGE WOULD DROP TO NOTHING. DRIVING CAR STOPPED RUNNING IN INTERSECTION. CAR WAS TOWED TO DODGE WHO REPAIRED CAR. LIGHT IS STILL ON AND PRESSURE CONTINUES TO DROP TO NOTHING INTERMITTENTLY. DODGE HAS LIST OF REPAIRS NEEDED. INITIAL DODGE ASSESSMENT AT PURCHASE STATED NEW BALL JOINTS NEEDED IN FEB 2003 AT 57,000 MILES. *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 21, 2004IN

UPPER BALL JOINT FAILURE. *AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 21, 2004125,000 milesMO

HEARD OF RECALL OF PART ON LATER MODELS. TIRES WEARING VERY BADLY. HAD MECHANIC CHECK OUT THE BALL JOINTS. *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 21, 2004MI

I OWN A 99 DODGE DURANGO HAS SAME PROBLEM AS 2000-2003, BALL JOINT PROBLEMS. CONSUMNER WANTS TO KNOW CAN RECALL BE EXTENDED TO THE 99 DURANGO. *BF *JB

Suspension
Filed Dec 21, 2004ND

I HAVE A 1999 DODGE DURANGO TROUBLE WITH BALL JOINTS. DO YOU PLAN TO INCLUDE IT IN THE RECALL. *BF ALL OF THE BALL JOINT EXPERIENCED MOVEMENT AND THE SWAY BAR BUSHING(S) WERE MAKING NOISES. *SC

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 21, 200455,283 milesME

THE VEHICLE'S BALL JOINTS FAILED PRIOR TO RECALL NOTIFICATION. THE CONSUMER REQUEST REIMBURSEMENT FOR THE COST OF THE REPAIR. *NM THE CONSUMERS VEHICLE WAS NOT LISTED IN THE RECALL. THE CONSUMER WOULD LIKE TO BE REIMBURSED FOR THE COST OF SERVICE. THE CONSUMER REFERENCED # 10510673. *TC *JB

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 20, 200439,999 milesWI

I BEGAN HEARING NOISE FROM MY FRONT TIRES AND TOOK IT IN TO BE SERVICED AT MY LOCAL DODGE GARAGE. THEY DID NOT HEAR THE PROBLEM AT FIRST....I DIRECTED THEM TO DRIVE OUTSIDE OF TOWN, AS THE NOISE WAS LOUDER AT HIGHER SPEEDS. EVENTUALLY THEY TOLD ME MY UPPER BALL JOINTS WERE BAD. SINCE MY 1999 DURANGO HAD LESS THAN 40,000 MILES ON IT, I QUESTIONED HOW THAT COULD BE. THAT LED ME TO SEARCH THE INTERNET FOR KNOWN ISSUES, ETC. I REALIZED THE POTENTIAL DANGER AND HAD THE JOINTS REPLACED WITHOUT THE BENEFIT OF AN ACTUAL RECALL, TO THE TUNE OF WELL OVER $300 (WHICH I CAN'T REALLY AFFORD SINCE I AM A WIDOW RAISING THREE KIDS). I CALLED THE CHRYSLER CUSTOMER CARE LINE AND WAS TREATED QUITE RUDELY. I WAS SWORN AT AND TOLD I DID NOT HAVE MY "DUCKS IN A ROW". I AM CURRENTLY IN THE PROCESS OF WRITING A COMPLAINT TO CHRYSLER ON THAT ISSUE ALONE, AS SUCH COMMENTS WERE NOT WARRANTED WHATSOEVER. *AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 20, 200460,000 milesNC

LOWER BALL JOINTS AT 60,000 MILES. *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 20, 2004122,000 milesSC

WHILE DRIVING 25 MPH IN THE RAIN CONSUMER SUDDENLY HEARD A LOUD NOISE AND THEN LOST STEERING CONTROL. VEHICLE WAS TAKEN TO A REPAIR SHOP, AND MECHANIC DETERMINED THAT THE UPPER BALL JOINTS ON DRIVER'S SIDE NEEDED TO BE REPLACED. MECHANIC REPLACED BOTH UPPER BALL JOINTS. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED.*AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 20, 200484,000 milesMN

(1) TURNING INTO HOME DRIVEWAY; (2) DRIVER SIDE UPPER BALL JOINT BROKE (3) REPLACED DRIVER AND PASSENGER SIDE UPPER AND LOWER BALL JOINTS, PARTS NOT AVAILABLE. *AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 18, 200470,000 milesNM

UPPER AND LOWER BALL JOINTS HAVE FAILED ON LEFT SIDE OF VEH, UPPER BALL JOINT WORN ON RIGHT SIDE. *JB

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 17, 200483,182 milesFL

WHILE THE CONSUMER WAS REPLACING THE FRONT BRAKES, HE NOTICE THAT THE UPPER BALL JOINTS NEEDED TO BE REPLACED. *JB

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 17, 200470,000 milesCT

THE MECHANIC NOTICED THAT THE FRONT UPPER BALL JOINTS WERE BAD WHILE PERFORMING A ROUTINE TUNE UP SERVICE ON THE TRUCK. *JB

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 17, 200478,000 milesSD

WHILE DRIVING 45 MPH, THE DRIVER SIDE TIRE SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MECHANIC INFORMED THE CONSUMER THAT THE UPPER/LOWER BALL JOINTS AND THE TIE ROD NEEDED TO BE REPLACED. *JB

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 17, 2004MN

I HEAR THAT YOU HAVE RECALLED 600,000 DODGE DURANGOS,AND I CANNOT FIND WHAT VEHICLES ARE INVOLVED AND YOUR WEB SITE HAS THE INFORMATION BURIED SO DEEPLY AS TO BE CRIMINAL. I NEED INFORMATION ON MY 1999 DURANGO AND WHAT THE EFFECTS CAN BE. I AM CONCERNED ABOUT THE FRONT BALL JOINTS. I HAVE SEEN THAT THEY HAVE A TENDENCY TO FAIL AFTER A CERTAIN NUMBER OF MILES A CERTAIN SPEED. PLEASE INFORM ME OF THE LATEST RECALLS CONCERNING THIS PROBLEM. *JB

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 17, 200430,000 milesMI

MY DURANGO HAS ALREADY HAD A FRONT TIE ROD REPLACED AND POSSIBLY BALL JOINT(S)? IT HAS ALWAYS HAD LOOSE STEERING ISSUES. RECENTLY I BROUGHT IT IN FOR BRAKE WORK AND IT WAS DIAGNOSED AS NEEDING NEW BALLS JOINTS AND POSSIBLY ADDITIONAL TIE-ROD WORK? THE TRUCK HAS ONLY 59,000 MILES. *JB

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 16, 200454,149 milesCO

IN JULY OF 2003, I FILED A COMPLAINT WITH THE NHTSA, ODI# 10028924, COMPLAINING ABOUT MY 1999 DODGE DURANGO HAVING PROBLEMS WITH ITS BALL JOINTS. AFTER ABOUT 54,000 MILES I WAS INFORMED BY THREE DIFFERENT PLACES THAT MY BALL JOINTS WERE EXTEMELY BAD. SO, I ENDED UP PAYING $1300 TO GET IT FIXED. MY QUESTION IS WHY WAS THIS RECALL ONLY FOR THE 2000 TO 2003? HOW CAN THE EXCLUDE THE 1998/1999 MODELS. HOW CAN THEY BE EXCLUDING THE 1998/1999 MODELS? I BELIEVE 1998 WAS THE FIRST YEAR THEY CAME OUT? I HAVE DONE SOME RESEARCH ON THE INTERNET AND FOUND THAT I'M NOT THE ONLY 1998/1999 WITH THE SAME ISSUES. WHAT IS MY RECOURSE ON THIS MATTER? *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 16, 200472,000 milesID

UPPER BALL JOINT FAILURE AND REPLACEMENT. FACTORY BALL JOINTS WERE NOT FITTED WITH GREASE ZERKS TO LUBRICATE THEM. AS A RESULT THEY WORE OUT AND HAD TO BE REPLACED TO AVOID THE WHEELS FALLING OFF.*AK

Equipment
Filed Dec 16, 2004CA

MY 1999 DURANGO WENT THROUGH A WHOLE FRONT END AT 50,000 MILES AND AT 100,000 MILES THE SAME SIMTOMS ARE PRESENT, WHY DID'NT THE 1999 YEAR MODLE GET RECALLED? Y FRIEND HAS A 1999 AND JUST HIT 60,000 MILES AND HAD TO REBUILD THE FRONT END, THE SHOP SAID THERE WAS 3/4 INCH PLAY IN THE BALL JOINT.*AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 16, 200486,000 milesKY

FRONT END WEARING TIRES AND UNSTABLE FRONT END, TOOK VEHICLE TO DEALER, AND I WAS INSTRUCTED THE FRONT END BALL JOINTS WERE WORN OUT AFTER 3 YEARS, AND THE VEHICLE WAS UNSAFE TO DRIVE. WHY AREN'T THE 1999 DODGE DARANGOS INCLUDED IN THE RECALL. *AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 15, 200470,000 milesOH

1999 DODGE DURANGO 4WD. WITHIN THE LAST TWELVE MONTHS I HAD TO REPLACE THE BALL JOINTS, WHEEL BEARINGS AND EVERYTHING ELSE THAT GOES WITH IT ON BOTH THE LEFT AND RIGHT FRONT TIRES. WITH ALL THE PROBLEMS FROM THE 1998 TO 2003 MODELS, I DO NOT UNDERSTAND WHY THE 98 AND 99 MODELS ARE NOT INCLUDED ALSO. VEHICLE HAS LESS THAN 80,000 MILES.*AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 15, 200471,837 milesCA

BOTH LOWER BALL JOINTS FAILED. PRIOR TO THIS ON 8/14/2003 BOTH UPPER BALL JOINTS FAILED AND WERE REPLACED. THE CURRENT RECALL EXCLUDES THE 1999 DODGE DURANGO, ALTHOUGH THIS IS EXACTLY THE SAME PROBLEM THE RECALL OF THE 2000-2003 MODELS IS ADDRESSING.*AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 14, 2004MI

THE UPPER BALL JOINT IS MAKING A CLICKING NOISE WHEN THE VEHICLE IS MAKING TURNS, CAUSING THE SUSPENSION TO SHAKE. CONSUMER HAS CONACTED DEALER FOR REPAIRS.*AK

Steering › Linkages › Tie Rod Assembly
Filed Dec 14, 2004TX

LOUD POPPING OF FRONT END WHEN TURNING .VIBRATES THROUGH STEERING WHEEL.NOT ABLE TO GET ALIGNMENT BECAUSE OF BAD TIE ROD ENDS,HAS NOT FAILED YET BUT DO NOT TRUST VEHICLE WITH FAMILY AS PASSENGERS.HEARD OF POSSIBLE RECALL ON TIE ROD ENDS FOR DODGE.VEHICLE IS 1999 DURANGO . *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 14, 2004MN

I HAVE BEEN FOLLOWING THE RECALL REQUESTS WITH DIAMLER-CHRYSLER AND THE FAILING BALL JOINTS ON THE DODGE DURANGO. IT APPEARS THAT CURRENTLY ONLY THE 2000 TO 2003 MODELS ARE BEING COVERED. THIS IS SOMEWHAT APPALLING AS THE 1998 AND 1999 DODGE DURANGOS SUFFER FROM THE SAME PROBLEM. I CURREMTLY OWN A 1999 MODEL AND PRESENTLY THE UPPER BALL JOINTS ARE FAILING. WHY ARE THE 1998 AND 1999 MODELS NOT INCLUDED IN THE RECALL????? *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 14, 200477,685 milesNE

FAILURE OF UPPER AND LOWER BALL JOINTS ON MY 1999 DURANGO. I WAS TOLD IF I DIDN'T REPLACE THE UPPERS MY TIRES COULD FALL OFF AND IF I DIDN'T REPLACE THE LOWERS I COULD LOOSE MY ABILITY TO STEER.*AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 14, 200431,000 milesIL

PREMATURE FAILURE OF BALL JOINTS ON 1999 DODGE DURANGO. *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 14, 200492,059 milesOH

CONTACTED DAIMLER/CHRYSLER CORP. AFTER HEARING ON CBS NEWS ABOUT THE POTENTIAL PROBLEM WITH BALL JOINTS AND THE DODGE DURANGO--THEY TOLD ME TO REPLACE THEM AND TO MOVE ON--THAT THEY WERE NOT RECALLED AT THE TIME. WE HAD THE PROBLEM IDENTIFIED WHEN THE VEHICLE HAD AROUND 65,000 MILES ON IT AND MONITORED THE SITUATION CLOSELY UNTIL WE WERE INFORMED THE JOINTS COULD BREAK AT ANY TIME. I AM CONCERNED AND UPSET THAT THE 1999 MODELS ARE NOT INCLUDED IN YOUR RECOMMENDED RECALL. WE HAD TO REPLACE THE UPPER AND LOWER BALL JOINTS IN MARCH 2004 AND WAS INFORMED THAT THE 1999 SUSPENSION IS NO DIFFERENT FROM THAT OF THE 2000-2003 MODELS. WOULD LIKE TO HAVE NHTSA INCLUDE ALL MODELS OF THE DODGE DURANGO IN THEIR RECOMMENDED RECALL. IT IS A VERY DANGEROUS SITUATION AND ONE THE MANUFACTURER SHOULD BEAR THE BURDEN OF REPAIRING AT THEIR EXPENSE OR REIMBURSING OWNERS WHO ALREADY HAD TO MAKE THE REPAIR.*AK

Power Train › Axle Assembly
Filed Dec 14, 200462,000 milesMI

ARRIVING HOME, PULLED INTO THE DRIVEWAY AND FRONT PASSENGER TIRE FELL OFF. VEHICLE WAS TOWED, AND THE AXLE, WHEEL BEARINGS, AND FRONT SHOCKS WERE REPLACED.*AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 14, 200480,000 milesIL

VEHICLE VIBRATED WHILE DRIVING 20 MPH OR MORE AND A KNOCKING NOISE WAS HEARD WHEN TURNING. VEHICLE WAS TAKEN TO A REPAIR SHOP, AND MECHANIC DETERMINED THAT THE UPPER BALL JOINT AND THE UPPER CONTROL ARM ON DRIVER'S SIDE NEEDED TO BE REPLACED. *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 14, 200457,594 milesTN

I HAD TO HAVE ALL OF THE BALL JOINTS ON MY 1999 DODGE DURANGO SLT 4X4 (AT 57,594 MILES) REPLACED. THE DEALER TOLD ME THAT THE BALL JOINTS WERE ON "NATIONAL BACKORDER" OF >1 MONTH. HE OFFERED TO REPLACE THE UPPER AND LOWER CONTROL ARMS (THE COME WITH THE BALL JOINTS INSTALLED) AT A COST OF OVER $2300. SINCE THE DEALER SAID THE VEHICLE WAS UNSAFE (RIGHT UPPER BALL JOINT WAS CLOSE TO FAILING), THE EXTENDED WARRANTY COMPANY PAID FOR THE WORK. MY COST WAS, FORTUNATELY FOR ME, ONLY $25. HOWEVER, THESE BALL JOINTS ARE OBVIOUSLY POORLY DESIGNED. I DO NO OFF-ROADING AT ALL AND OVER 50% OF THE MILES I PUT ON THE CAR ARE HIGHWAY. I HAVE NO AFTERMARKET ACCESSORIES ON THE SUSPENSION. THERE IS NO REASON WHY THESE BALL JOINTS SHOULD FAIL SO SOON. ALL YEARS OF THE 1ST GENERATION DURANGO (1998-2003) SHOULD BE INCLUDED IN THE CURRENT RECALL. THE CONTROL ARMS AND BALL JOINTS ARE BASICALLY THE SAME FOR ALL YEARS, SO ALL SUFFER FROM THE SAME POOR DESIGN. HIS VISIT (THE ONE IN WHICH THE CONTROL ARMS WERE FINALLY REPLACED) WAS THE 3RD TIME I HAD COMPLAINED (TWO TIMES AT A DEALERSHIP THAT HAS JUST GONE OUT OF BUSINESS AND THEN THIS TIME AT THIS OTHER DEALERSHIP) ABOUT THE BALL JOINTS. I FIRST ASKED FOR THEM TO BE CHECKED OUT WHEN THE 60 MINUTES STORY CAME OUT ABOUT THE BALL JOINTS (OCT. 2003). THEN I ASKED AGAIN EARLIER THIS YEAR. THIS DEALERSHIP SAID THEY WERE FINE BOTH TIMES. JUST AFTER THIS SECOND VISITI TOOK THE VEHICLE TO FIRESTONE FOR AN ALIGNMENT, THEY SAID THAT THE COULDN'T ALIGN THE FRONT E

Suspension › Front › Wheel Bearing
Filed Dec 14, 2004105,000 milesSD

1999 DODGE DURANGO BALL JOINTS FAILED PLACING OUT OF SPEC STRESS ON WHEEL BEARING. WHEEL BEARING FAILED, CAUSING VEHICLE TO HAVE SEVER CONTROL PROBLEMS AT 75 MPH FULLY LOADED. BEARING FAILURE DESTROYED ANTILOCK SYSTEM MAKING VEHICLE VERY DIFFICULT TO STOP. DEALER REPLACED ANTILOCK PARTS AND BEARING BUT DID NOT HAVE BALLJOINTS DUE TO HIGH DEMAND. BALLJOINTS NOT REPLACED DUE TO COST - CAR NOT CURRENTLY DRIVEN.*AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 14, 200477,716 milesTX

PREMATURE WEAR OF UPPER CONTROL ARMS, BUSHINGS AND BALLJOINTS AND LOWER CONTROL ARM BUSHINGS ON MY 1999 DODGE DURANGO AT 77,000 MILES. SQUEAK WAS IDENTIFIED AS THE ABOVE PROBLEM BY A TECHNICIAN NAMED BILL BLACKWOOD AT ALLEN SAMUELS DODGE IN FORT WORTH, TEXAS ON 12/14/04. THE COST OF REPAIRS WAS SAID TO BE $2,312.54 (AN UNREASONABLE AMOUNT!). THE SERVICE REPRESENTATIVE, MR. TERRY WEBER, ADMITTED A PROBLEM WITH THESE PARTS, BUT SIAD THE NEW RECALL ONLY GOES BACK TO THE 2000 MODELS. I BELIEVE IT SHOUD BE EXTENDED TO AT LEAST INCLUDE THE 1999 MODELS ASAP.*AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 13, 2004WI

COMPLAINT RECEIVED VIA E-MAIL." MY DURANGO IS A 1999 AND HAD TO HAVE ITS UPPER AND LOWER BALL JOINTS REPLACED THIS LAST YEAR. DEALERSHIP THAT I PURCHASED IT FROM, WHICH ALSO DOES ALL OF MY MAINTENANCE, MONITORED THEIR DEMISE. AT FIRST MENTION, I WAS UNABLE TO AFFORD THE REPAIR, AND ASKED THEM TO HOLD OFF. AFTER ABOUT 6 MONTHS, I WAS TOLD THAT THEY WERE SO BAD THAT IT WAS UNSAFE TO PUT MY VEHICLE ON THE ROAD IN THE CONDITION THEY WERE IN. THEREFORE, I HAD THE REPAIR DONE. I AM VERY DISAPPOINTED THAT MY VEHICLE IS NOT BEING CONSIDERED IN THE RECALL.*AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Dec 13, 200459,323 milesTX

COMPLAINT RECEIVED VIA E-MAIL. I TOOK MY TRUCK TO THE DEALERSHIP TO HAVE WHEELS ALIGNED BECAUSE I HAD BEEN HEARING SOME SNAPPING AND POPPING WHILE TURNING CORNERS AT LOW SPEEDS. AFTER INSPECTING MY TRUCK THE SERVICE MANAGER INFORMED ME THAT THE TRUCK NEEDED NEW UPPER BALL JOINTS. *AK......PROSTROLLO'S INC REPAIRED/REPLACED THE LOWER BALL JOINTS. CONSUMER REPORTED LOWER BALL JOINT FAILURE TO NHTSA AFTER HEARING DURANGOS WERE BEING RECALLED DUE TO THE PROBLEM OF UPPER BALL FAILURE. FEELS 1999 DURANGOS SHOULD BE INCLUDED IN THE RECALL. *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 13, 200497,000 milesVT

HAD TAKEN VEHICLE FOR INSPECTION IN DECEMBER 2002, AND WAS INFORMED UPPER BALL JOINTS NEEDED REPLACING DUE TO BEING WORN OUT. AT THE NEXT INSPECTION, DECEMBER 2003, THE UPPER BALL JOINTS HAD THE SAME PROBLEM AGAIN. IN JUNE 2004 THE UPPER BALL JOINTS WERE REPLACED; IN DECEMBER 2004 THE UPPER & LOWER BALL JOINTS HAD TO BE REPLACED AFTER NOT PASSING INSPECTION. THERE WAS NO POPPING NOISE HEARD BEFORE EACH REPLACEMENT OF BALL JOINTS.*AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 13, 200495,000 milesCA

WHILE DRIVING 30 MPH A RATTLING NOISE CAME FROM THE FRONT END. DEALER STATED THE UPPER BALL JOINTS FAILED. *AK

Suspension › Front › Control Arm › Upper Ball Joint
Filed Dec 13, 200499,800 milesFL

WHEN DRIVING AND STRIKING A BUMP THE FRONT END FEELS AS IF IT IS MOVING, AND THE VEHICLE HAS A LOUD SOUND FROM DRIVERS SIDE. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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