2004 Diamond Coach E350

Defect. ON CERTAIN BUSES EQUIPPED WITH SURE-LOK WHEELCHAIR SECUREMENT SYSTEMS, THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY IS OUT OF ALIGNMENT.

Risk. IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES TO THE WHEELCHAIR OCCUPANT.

Remedy. DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. SURE-LOK IS CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. OWNERS SHOULD CONTACT SURE-LOCK AT 1-908-231-1804 OR DIAMOND COACH AT 1-800-442-4645.

SEE ATTACHED 2 DOCUMENTS

MY REDMAN POWER STAND-UP WHEEL CHAIR FALLS FORWARD WHEN GOING UP INTO A STANDING POSITION. OTHER OWNERS OF THIS PARTICULAR CHAIR HAVE THE SAME PROBLEM. THE CHAIR ALSO TIPS BACKWARDS GOING UP A RAMP INTO A VAN, ALSO THE RAMP TO THE HOUSE. THE CHAIR WAS DELIVERED INCOMPLETE THREE TO FOUR MONTHS AFTER PROMISED DATE OF DELIVERY. RECEIVED THE MISSING PARTS TWELVE MONTHS AFTER I PAID FOR THE CHAIR. FIRST CHANCE TO TRY IT OUT. I WENT TO ARBITRATION COURT, THE COMPANY WAS ORDERED TO REFUND MY MONEY AND PICK UP THE CHAIR. THAT WAS MAY 5TH 2006. THEY HAVE YET TO DO SO BUT THEY PUT FULL PAGE ADS IN THE DISABLE MAGAZINES. I CAN'T TRADE IT IN BECAUSE THEY DON'T WANT IT. I TRIED GIVING IT AWAY BUT THE DEALERS AND THERAPIST ADVISED PARTIES NOT TO USE THE REDMAN STAND-UP CHAIR BECAUSE THEY ARE TOO DANGEROUS. ONE LADY IN TEXAS RECEIVED HER NEW CHAIR, PAID FOR BY MEDICARE AND THE FIRST TIME SHE USED IT, IT FELL FORWARD. REDMAN OFFERED TO REPAIR THE NEW CHAIR FOR $4,100. THEY QUOTED ME $4,100 TO REPAIR THE STAND-UP AND ANOTHER $4,100 TO MAKE IT RECLINE AS THE BROCHURE STATED AND THEY PROMISED ME IT WOULD. *TR