2014 Cruiser Rv Viewfinder

SUSPENSION SHACKLES BENDING FRAME

WE PURCHASED A 2014 CRUISER RV VIEWFINDER TRAVEL TRAILER ON 9/30/13 FROM A DEALERSHIP IN BUFORD, GA. WE TOWED THE RV HOME TO HARTWELL, GA, 70 MILES. 10/2/2013 THE RV WAS TOWED FROM HARTWELL, GA TO LEXINGTON, NC, 215 MILES AT WHICH THE RV WAS PARKED ON A RESIDENTIAL LOT FROM 10/2/2013 - 4/12/2014 AS WAS BEING LIVED IN. 4/12/2014 THE RV WAS IN THE PROCESS OF BEING TOWED FROM LEXINGTON, NC TO HARTWELL, GA WHEN THE A-FRAME COMPLETELY COLLAPSED ON I-85 IN CONCORD, NC. THE RV WAS TOWED TO A RV DEALERSHIP IN CONCORD, NC AND IS STILL THERE AS OF TODAY, 7/31/2014. WE WERE TOLD THAT THE A-FRAME WILL COLLAPSE AGAIN IF TOWED WITH THE SAME VEHICLE, HOWEVER LIPPERT NOR CRUISER RV CAN PROVIDE US WITH THE DOCUMENTATION TO SUPPORT THIS CLAIM. SIGNIFICANT GAPS ARE IN THE WINDOWS, SLIDES AND DOOR WHICH WE WERE ORIG TOLD IT WAS DUE TO THE FRAME SAGGING TO THE POINT THAT THE SLIDE COULD NOT BE REPAIRED, A SECOND LIPPERT TECH CAME OUT AND SAID THE SAGGING FRAME WAS NOT BAD ENOUGH, HOWEVER THE BEDROOM FLOOR IS BOWED AND WARPED. LIPPERT WILL NOT STAND BEHIND THE FRAME AND A-FRAME STATING IT SHOULD STILL BE A LEVEL OF UNCERTAINTY ON OUR PART DUE TO THE TOW VEHICLE. WE ARE EXTREMELY CONCERNED WITH THE FRAME AND A-FRAME REPAIR. THIS RV HAS ONLY BEEN TOWED 300 MILES, WE NOTICED IMMEDIATELY WHEN THE A-FRAME COLLAPSED AND WERE ABLE TO GET THE VEHICLE AND RV OVER TO THE SIDE OF THE INTERSTATE BEFORE THE RV BROKE COMPLETELY LOOSE. WE ARE VERY CONCERNED THAT IF AND WHEN (ACCORDING TO LIPPERT) THE A-FRAME COL

WE ORDERED/PURCHASED A 2014 CRUISER RV VIEWFINDER 28BHSS TRAVEL TRAILER AND TOOK POSSESSION ON 05/18/13 AT A DEALERSHIP IN BLOOMSBURG PA, TOWED IT HOME TO READING PA, MADE A TRIP TO THE POCONOS FOR THE MEMORIAL DAY WEEKEND AND TRIP TO OC MARYLAND FOR THE 4TH OF JULY 2013. WHEN SETTING THE TRAILER UP IN MARYLAND FOR OUR WEEK OF VACATION I HAPPENED TO NOTICED THE SPRING HANGERS FOR THE SUSPENSION WERE BENT CONSIDERABLE TOWARD THE DRIVERS SIDE OF THE TRAILER AND THE BOTTOM FLANGE OF THE FRAME THAT THE HANGERS ARE WELDED TO WERE ROLLED AS WELL. I IMMEDIATELY CONTACTED THE MANUFACTURE (CRUISER RV) THEY ASKED FOR PICTURES WHICH WERE SENT AND THEY PUT ME IN CONTACT WITH LIPPERT THE FRAME MANUFACTURE. WE TOWED IT HOME AND I DECIDED TO TAKE IT GARDEN SPOT FRAME AND ALIGNMENT IN EPHRATA PA FOR AN ESTIMATE (WITH LIPPERT'S APPROVAL). GSFA EVALUATED THE UNIT AND CONFIRMED THE SEVERITY OF THE BENDING, TWISTING, THAT IS OCCURRING AND ALSO FOUND CRACKS IN THE WEB OF LIGHTWEIGHT FRAME IN FOUR PLACES WHERE THE CROSS MEMBERS ARE WELDED BETWEEN THE FRAME RAILS ABOVE THE AXLES. GSFA TOOK MORE PICTURES SHOWING WHAT THEY FOUND AND SENT THEM TO ME, AND SAID THEY CANNOT ESTIMATE THE REPAIRS WITHOUT REMOVING THE UNDERBELLY COVERING TO SEE WHAT ELSE IS GOING ON THE BETWEEN THE FRAME RAILS. I FORWARDED THE INFORMATION TO LIPPERT AND CRUISER AND LIPPERT INFORMED US THEY PLAN ON SENDING A FIELD TECHNICIAN TO GSFA TO ASSIST WITH THE REPAIRS. AS OF TODAY I HAVEN'T BEEN NOTIFIED WHEN THE TECHNICIAN IS SCHEDU