Page 7 of 8 · complaints 301–350 of 383

2015 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Power Train
Filed Mar 14, 201984,069 milesNM

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIOLENTLY SHIFTED GEARS INTERMITTENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,069.

Unknown or Other
Filed Mar 10, 201973,000 milesCA

THE LOCKS ON 3 OF THE DOORS QUIT WORKING. THE RIGHT SIDE SLIDING DOOR WAS STUCK ON UNLOCK, NOT ABLE TO LOCK THE DOOR. THE LEFT SLIDING DOOR IS STUCK ON LOCK, CANNOT OPEN THE DOOR. THE FRONT PASSENGER DOOR, NEEDS TO BE UNLOCKED 3 TIMES BEFORE IT RELEASES.

Power Train
Filed Mar 5, 201933,000 milesMN

VEHICLE HAS 33,000 MILES ON IT AND NEEDS A TOTAL TRANSMISSION REBUILD. IT HAS BEEN TO 2 TRANSMISSION SPECIALISTS AND 1 DEALERSHIP AND HAS HAD SENSORS AND THE TCM REPLACED AND REPROGRAMMED. IT IS STILL SHIFTING ERRATICALLY AND WILL STALL OUT REGULARLY, USUALLY IN THE MIDDLE OF TURNS OFTEN LEADING TO A STALLED VEHICLE IN THE MIDDLE OF THE INTERSECTION ACTING LIKE IT'S IN NEUTRAL. VEHICLE HAS TO BE SHIFTED INTO PARK AND THEN BACK TO DRIVE FOR IT TO RESET ITSELF. VERY UNSAFE. CAR DOES HAVE A PRIOR FLOOD SALVAGE TITLE BUT IT IS FROM A OPEN WINDOW THAT ONLY AFFECTED THE INTERIOR MINORLY, NO DAMAGE UNDER THE HOOD. AFTER THE TCM WAS REPLACED IT IS THROWING CODES P0731, P0792, P1790. WAS NOT THROWING ANY CODES PRIOR TO THE TCM REPLACEMENT 3 WEEKS AGO. ISSUE ALSO HAPPENS FROM A STOP WITH NO TURN. ISSUES STARTED SUMMER OF 2017 AND HAVE BEEN GETTING WORSE.

Power Train
Filed Feb 27, 201994,000 milesPA

PROBLEMS STARTED AT APPROXIMATELY 94,000 MILES. VEHICLE WOULD BUCK, CHOKE, SPUTTER, WITH RPM FLUCTUATIONS AND SOMETIMES STALL OUT WHILE APPROACHING A STOP. TOOK IT IN TO THE DEALER WHO TEST DROVE IT AND COULD NOT GET IT TO REPLICATE. TOOK IT IN TO ANOTHER MECHANIC WHOM ALSO COULD REPLICATE THE ISSUE BUT SUGGESTED IT WAS THE TRANSMISSION. SINCE I KNEW IT WAS STILL UNDER WARRANTY, I NEEDED THE DEALER TO BE ABLE TO CONFIRM. NO ERROR CODES EVER FIRED. VEHICLE WAS PODDED TWICE BY THE DEALER. PROBLEM WAS SPORADIC WITH SOME DAYS NOT HAPPENING AT ALL AND OTHER DAYS HAPPENING 5+ TIMES OR IT WOULD ALMOST STALL EVERY TIME I CAME TO A STOP. FINALLY ABLE TO GET IT TO REPLICATE ABOUT 3 WEEKS INTO THE ISSUES WITH A LOCAL DEALER (NOT THE DEALER WHERE CAR WAS PURCHASED) AND HE SUSPECTED TRANSMISSION BUT THEY WERE A MONTH OUT WITH REPAIRS. APPOINTMENT MADE WITH ORIGINAL DEALER AND AGAIN, SERVICE FOREMAN COULD NOT GET THE CAR TO REPLICATE. I BEGGED THEM TO TAKE IT FOR A DAY AND I'D PAY FOR A RENTAL TO FIND OUT WHAT WAS GOING ON AS WE STILL HAD NO ERROR CODES. AT THIS POINT, THE VEHICLE IS AT 95000 MILES. THE SERVICE MANAGER TOOK IT OUT TWICE THE DAY I DROPPED IT OFF AND NOTHING HAPPENED. THE SECOND DAY HE WAS THEN ABLE TO GET IT TO REPLICATE 10-15 TIMES! HE CONFIRMED IT WAS THE COMPOUNDER IN THE TRANSMISSION AND IT IS COVERED UNDER WARRANTY.

Power Train
Filed Feb 11, 201970,000 milesFL

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH, THE TRANSMISSION DISENGAGED AND THE ENGINE REVVED. THE CONTACT RELEASED THE ACCELERATOR PEDAL AND DOWNSHIFTED TO A LOWER GEAR, WHICH CAUSED THE TRANSMISSION TO RETURN TO NORMAL. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL; HOWEVER, OTHER VEHICLES WERE ALSO EXPERIENCING TRANSMISSION FAILURES. THE MANUFACTURER WAS UNABLE TO ASSIST. THE VEHICLE WAS TAKEN TO WELLS MOTOR COMPANY (1600 US HWY 27 S, AVON PARK, FL 33825, (863) 453-6644) AND DIAGNOSED MORE THAN TWO DAYS, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.

Air Bags
Filed Jan 26, 201947,500 milesOH

PASSENGER HEADREST AIRBAG/WHIPLASH EXPAND SAFETY DEVICE. INTERNAL PLASTIC BRACKET FAILED AND CAUSED THE HEADREST TO EXPAND AND CANNOT BE RESET. THE VEHICLE WAS IN THE DRIVEWAY AND NOT MOVING WHEN THE HEADREST JUST LOUDLY EXPANDED, NO ONE WAS SETTING IN THE SEAT.

Power Train
Filed Jan 18, 201976,831 milesMO

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS AT A DRIVE-THRU ATM, MONEY BLEW OUT OF HAND. WHEN THE CONTACT PLACED THE VEHICLE IN PARK AND OPENED THE DOOR TO RETRIEVE THE MONEY, THE VEHICLE ACCELERATED IN REVERSE. THE THE BANK TELLER INFORMED CONSUMER VEHICLE WAS MOVING. ON ANOTHER OCCASION, THE VEHICLE ACCELERATED ON ITS OWN AND DROVE ONTO HER FRONT LAWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO DON VANCE CHRYSLER DODGE JEEP RAM (285 HIGHWAY W, MARSHFIELD, MO 65706, (417) 859-4600), BUT THE MECHANIC DID NOT SHOW UP AND NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 76,831. *BF *TR *BF INSURANCE CLAIM NUMBER XXXXXXXXX AND FCA CASE XXXXXXXX INCLUDED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Power Train
Filed Dec 19, 2018205,000 milesGA

I WAS DRIVING DOWN THE HIGHWAY AND MY VAN STARTED TO SLOW DOWN SPORADICALLY AND THEN JUST STOPPED MOVING ALL TOGETHER. I WAS STUCK ON A BUSY ROAD DURING RUSH HOUR. AFTER BEING TOWED TO A GARAGE, I WAS TOLD THAT I NEEDED A NEW TRANSMISSION BECAUSE THE PUMP HAD GONE OUT.

Engine
Filed Dec 13, 201880,000 milesIA

VEHICLE IS ONLY 3 YEARS OLD AND STARTED MAKING A CONSTANT CLICKING NOISE THAT WOULD SPEED UP WITH THE SPEED OF THE CAR IN ADDITION TO THAT THE RPM SHOOTS UP BUTVEHICLE STRUGGLES TO SPEED UP, TOOK IT IN TO GET LOOKED AT, THE ENGINE AND TRANSMISSION ARE GOING OUT AND IS GOING TO COST MORE TO FIX THAN THE CAR IS WORTH. ALSO THE AIR BAG IN THE PASSENGER HEAD REST EXPLODED EARLIER IN THE YEAR WHILE THE VEHICLE WAS MOVING AND WAS NOT IN AN ACCIDENT, AND THE BACK PASSENGER DOOR WILL MECHANICALLY OPEN BUT NOT SHUT. THIS VEHICLE HAS HAD AN EXCESSIVE AMOUNT OF PROBLEMS FOR ONLY BEING 3 YEARS OLD.

Electrical System
Filed Dec 5, 2018NY

SEATBELT ALARM FOR DRIVERS SEAT KEEPS GOING OFF WHEN DRIVING EVEN THOUGH IT'S SECURELY ON. OTHER TIMES A BELL DINGS ONCE TO INDICATE SOMETHING ELSE BUT NOTHING COMES UP ON DASHBOARD INDICATING WHAT IT IS. THIS HAPPENS WHEN THE CAR IS IN MOTION AND NOT IN MOTION & STILL IN PARK ALSO. THIS IS BECOMING MORE FREQUENT. BRINGING IT IN

Power Train
Filed Dec 5, 201860,880 milesNM

THE TRANSMISSION IS GIVING A LOW PRESSURE CODE P0868 IN LINE WITH OTHER RECALLS OF THIS MAKE AND MODEL. I AM HAVING TO TAKE THE TRANSMISSION INTO THE DEALER FOR SERVICE. THE PROBLEMS WHERE NOTICE IN NOVEMBER OF 2018 WHILE THE CAR WAS IN MOTION.

Engine
Filed Nov 28, 201892,000 milesFL

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE ENGINE SEIZED. THE CONTACT WAS ABLE TO SAFELY DRIVE OFF THE ROAD AND PULLED INTO A PARKING LOT. THE CONTACT CALLED HER SPOUSE AND THEY HAD THE VEHICLE TOWED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO MURRAY CHRYSLER JEEP DODGE (15160 US-301 S, STARKE, FL 32091, (904) 964-3200) WHERE IT WAS DIAGNOSED THAT A TRANSAXLE OIL PUMP NEEDED TO BE INSTALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 92,000. THE VIN WAS UNKNOWN.

Power TrainCrash
Filed Nov 27, 2018119,259 milesOH

THE EVENTS DESCRIBED TAKE PLACE ON THE LOT OF AN AUTO AUCTION. ON 11/27/18 A COUPLE CO-WORKERS OF MINE APPROACH ME REGARDING LOOKING AT OUR SECURITY CAMERA FOOTAGE TO SEE SOMETHING IN PARTICULAR. WE TAKE A GANDER AND WHAT WE SEE SHOCKS US. A 2015 CHRYSLER TOWN AND COUNTRY LOOKS LIKE ANY OTHER. WHEN IT WAS PULLED ONTO THE LOT, THEY BEGAN CHECKING IT IN. THE VEHICLE HAD BEEN RUNNING FOR ABOUT HALF AN HOUR, IT WAS PARKED, EMERGENCY BRAKE PULLED AND THE VEHICLE WAS PUT INTO PARK. MY CO-WORKERS GO INTO OUR GARAGE, LEAVING THE VAN IDLING IN THE LOT. THE SECURITY FOOTAGE SHOWS THAT, EVEN THOUGH THE PARKING BRAKE WAS PULLED AND VAN PUT INTO IDLE, THE VAN STARTED ROLLING ON IT'S OWN. IT ROLLED ITSELF ALL THE WAY INTO ANOTHER VEHICLE ON OUR LOT. WHEN THE VAN WAS FOUND, IT WAS NO LONGER IN PARK, BUT IN EITHER NEUTRAL OR DRIVE. THE PARKING BREAK, WAS NO LONGER SET. I CAN PROVIDE VIDEO FOOTAGE UPON REQUEST.

Power Train2 injured
Filed Nov 21, 201887,000 milesNV

TRANSMISSION LOST POWER CAUSING MY CAR TO STOP IN TRAFFIC. THE ONLY WAY IT WORKS IS IF IT COOLS DOWN AND THEN IT STILL ONLY WORKS FOR A FEW MINUTES.

Unknown or Other
Filed Nov 9, 201865,000 milesOK

WHILE DRIVING ON HIGHWAY (APPROX 70 MPH), RIGHT FRONT MICHELIN DEFENDER TIRE SIDEWALL BLEW OUT DESTROYING TIRES AND ALMOST CAUSING CRASH, BUT PUSHING CAR INTO DITCH ON SIDE OF ROAD. THESE TIRES WERE A YEAR AND A HALF OLD AND HAD APPROXIMATELY 30,000 MILES ON THEM.

Electrical System
Filed Oct 25, 201826,000 milesMI

BLIND SPOT DETECTION SENSOR ISSUES. DASHBOARD ERROR MESSAGE STATES "SERVICE BLIND SPOT SYSTEM". THE ISSUE IS THE BLIND SPOT WARNING SIGNAL CONSTANTLY COMES ON WITH CHIME ALTHOUGH THEIR ARE NO VEHICLES AROUND THE VAN. ISSUE OCCURS WHEN STATIONARY, IN MOTION NO MATTER WHERE DRIVEWAY, CITY STREET OR HIGHWAY.

Service Brakes
Filed Oct 21, 2018CA

CAR SHAKES HARD WHEN APPLYING BRAKES AT AROUND 50 TO 70 MPH, 1ST TIME INTO DEALER SAID IT WAS ALIGNMENT PAID FOR THAT, 2ND TIME INTO DEALER SAID IT WAS MOTOR MOUNTS ? PAID FOR THAT, STILL HAVE THAT PROBLEM WILL NEVER BUY CHRYSLER PROD. AGAIN !!!... P S I HAVE MY TIRES ROTATED AND BALANCE EVER 5,000 MIL.

Air Bags
Filed Oct 2, 2018208,000 milesMN

AIRBAG LIGHT WILL NOT GO OFF, NO OTHER VEHICLE ISSUES.

Seats
Filed Sep 20, 201855,000 milesTX

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE CONTACT REACHED FROM THE DRIVER'S SEAT TO GRAB SOMETHING FROM THE FRONT PASSENGER SEAT. WITHOUT WARNING, THE DRIVER'S SIDE HEADREST EXPLODED AND STRUCK THE CONTACT ON THE BACK OF THE HEAD. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO HUFFINES CHRYSLER JEEP DODGE RAM LEWISVILLE (972-538-4100, LOCATED AT 1024 S STEMMONS FWY, LEWISVILLE, TX 75067), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS CALLED AND STATED THAT THERE WAS A COMPUTER FAILURE, AND THEN HUNG UP ON THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

Seats
Filed Sep 20, 201838,000 milesMA

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE DRIVER'S SEAT HEADREST DEPLOYED WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

Electrical System
Filed Sep 13, 201835,000 milesIN

THE VAN STARTED HAVING ELECTRICAL ISSUES WHILE DRIVING. ALL ELECTRICAL ITEMS WOULD TURN OFF, SUCH AS A/C, DASH LIGHTS, WINDOWS WOULD NOT WORK, RADIO, BUT WINDSHIELD WIPERS TURN ON. MAY STOP INDEPENDENTLY OR AFTER YOU TURN VAN OFF AND BACK ON. ONCE HAPPENED WHILE I WAS DRIVING, ALL THE SAME SYMPTOMS I LISTED. LASTED ABOUT 5 MINUTES THEN STOPPED. HAD THE TIPM CHANGED BY THE DEALER, BUT THE PROBLEM HAPPENED AFTER IT WAS CHANGED.

Seats › Front Assembly › Head Restraint
Filed Aug 21, 201850,000 milesSC

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE ACTIVE HEADREST RESTRAINT INDICATOR ILLUMINATED AND MADE A DINGING SOUND. THE HEADREST LATER CAME APART. THE VEHICLE WAS TAKEN TO BIG O DODGE CHRYSLER JEEP RAM (2645 LAURENS RD, GREENVILLE, SC 29607, 864-288-5000) WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER ACTIVE HEADREST NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Power Train
Filed Aug 1, 201865,500 milesTX

THE VEHICLE WAS IN MOTION TURNING ON TO ANOTHER STREET AND ONCE FOOT WAS SET TO ACCELERATE, IT ACCELERATED WITHOUT ANY MOVEMENT. NOR DID IT MOVE FORWARD NOR REVERSE.

Service Brakes
Filed Jul 24, 201871,000 milesFL

WHILE DRIVING AT HIGHWAY SPEEDS AT NIGHT COMPLETE ELECTRICAL SHUT DOWN, ENGINE MUST BE RESTARTED. THIS IS HAPPENING SPORADICALLY ,

Electrical System
Filed Jul 24, 201836,000 milesVT

BLIND SPOT MONITOR - SENSOR FAILURE AFTER ONLY 2.5 YEARS - BOTH BLIND SPOT SENSORS HAVE FAILED - DUE TO THE POSITION CHRYSLER HAVE LOCATED THEM AND THE LACK OF PROTECTION PROVIDED IN THAT LOCATION. WIDESPREAD PROBLEM ON ALL THE CHRYSLER RANGE WHICH THE COMPANY REFUSES TO ACCEPT RESPONSIBILITY FOR. LOCATION MEANS SENSORS GET SEVERELY CORRODED IN A SHORT PERIOD OF TIME LEADING TO FAILURE OF THIS SAFETY FEATURE. SENSORS SIMPLY STOPPED WORKING ABOUT 8 WEEKS AGO. SPOKE TO CHRYSLER WHO INSIST THIS IS NOT A DESIGN FLAW BUT CLEARLY IT IS.

Air Bags
Filed Jul 23, 201871,000 milesOH

THE PASSENGER HEADREST EXPLODED WHILE SITTING IN MY GARAGE AND CAN NOT BE FIXED WITHOUT VISITING A DEALERSHIP WHICH LOOKS TO BE A $700 - $900 CHARGE.

Structure › Body
Filed Jul 18, 201829,000 milesWI

THE PAINT ON THE LOWER EDGE OF THE HOOD HAS BUBBLED AND HAS STARTED RUSTING. WITH ONLY 29K MILES , THIS IS VERY UNACCEPTABLE.

Air Bags
Filed Jul 10, 201887,000 milesTX

THE DRIVER SEAT AIRBAG IN THE HEADREST SHOT THE HEADREST FORWARD SPLITTING IT IN TWO THEREBY RENDERING THE AIRBAG USELESS.

Vehicle Speed Control
Filed Jun 26, 201856,000 milesFL

DRIVING ON INTERSTATE WITH CRUISE CONTROL ON. PRESSED ON GAS TO PASS VEHICLE AND WHEN I LET OFF OF GAS, VEHICLE KEPT ACCELERATING. STEPPED ON BRAKE MULTIPLE TIMES AND TURNED CRUISE CONTROL OFF & VEHICLE STILL ACCELERATED UP TO 92 MPH. A RED LIGHTENING BOLT LIKE ITEM SHOWED ON THE DISPLAY. FINALLY, AFTER MULTIPLE ATTEMPTS, THE CRUISE CONTROL DISENGAGED. THERE IS A RECALL THROUGH CHRYSLER FOR THIS VERY ISSUE BUT THE TOWN & COUNTRY IS NOT PART OF THE RECALL. DEALER SAID THERE IS NO CODE THAT SHOWS UP SO THEY DON'T KNOW WHAT TO DO ABOUT IT. CONTACTED CHRYSLER AND THEY SAID THEY WOULD GET BACK TO ME AND SUGGESTED I NOT USE CRUISE CONTROL (WASN'T PLANNING ON USE IT!). I TOLD THEM THAT NOT USING CRUISE CONTROL IS OKAY TEMPORARILY BUT IS NOT A PERMANENT FIX.

Engine
Filed Jun 23, 2018119,008 milesSC

119000 MILES ON WHILE DRIVING VEHICLE SERVICE LIGHT CAME ON. HAD PLUGS AND COIL REPLACE BECAUSE OF SKIPPING. PROBLEM STILL ON GOING HAD FUEL INJECTION DONE. STILL SKIPPING, MECHANIC SUGGEST GETTING HEADS REDONE. LIFTERS MAKING TICKING SOUND.

Service Brakes
Filed Jun 18, 2018100,225 milesCA

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WOULD NOT STOP ON COMMAND AND THE FRONT END SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LAMPE CHRYSLER DODGE JEEP RAM FIAT (151 N NEELEY ST, VISALIA, CA 93291, (559) 737-6400), BUT WAS NOT DIAGNOSED DUE TO THE FEE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,225.

Electrical System
Filed Jun 14, 201853,000 milesKS

WHEN USING THE VEHICLE PUSH BUTTON START, IT SOMETIMES DOES NOT START WHEN THE KEY FOB IS IN THE VEHICLE. THE ENGINE STOPPED RUNNING ON ONE OCCASION WHILE MY SPOUSE WAS DRIVING AND SHE FELT LIKE SHE DID NOT HAVE ANY STEERING. MY SPOUSE FEELS THAT THE KEY FOB IS LOSING CONNECTION TO THE VEHICLE. THE ENGINE STOPPED RUNNING ON A CITY STREET WHILE THE VEHICLE WAS IN MOTION. WE TOOK IT TO THE CHRYSLER DEALERSHIP IN MANHATTAN, KS AND THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THEIR WERE NO CODES IN THE VEHICLE TO INDICATE ANYTHING HAD OCCURRED.

Air Bags1 injured
Filed Jun 13, 201872,000 milesIA

WHILE RIDING IN THE PASSENGER SEAT OF MY VEHICLE THE ' HEADREST RESTRAINT SYSTEM' INAPPROPRIATELY OUT OF NOWHERE DEPLOYED WHILE THE VEHICLE WAS MOVING BUT WAS NEVER IN AN ACCIDENT. THE HEADREST FORCEFULLY HIT ME IN THE NECK AND BACK OF THE HEAD.

Air Bags
Filed Jun 9, 201850,000 milesTX

FALL 2017, OUR CAR WAS SITTING IN OUR DRIVEWAY OVER NIGHT. THE NEXT MORNING WE NOTICE THE PASSENGER HEAD REST HAD DEPLOYED WITH NO CAUSE TO DEPLOY. WE WERE TOLD BY CHRYSLER SERVICE EMPLOYEE THAT THE HEAD REST ARE KNOWN TO DEPLOY WITH NO REASON. THIS WEEK OUR CAR WAS IN OUR GARAGE OVER NIGHT. THE NEXT MORNING WE NOTICED THE DRIVER'S SIDE HEAD REST DEPLOYED WITH NO REASON. WE TOLD CHRYSLER CUSTOMER SERVICE ABOUT OUR COMCERNS ABOUT SAFETY AND ALL THEY SAID WAS "YOUR CAR IS OUTSIDE THE 36,000 MILE WARRANTY AND THERE IS NOTHING WE CAN DO."

Vehicle Speed Control
Filed Jun 4, 2018WI

THE CRUISE CONTROL BUTTON DOESN'T ALWAYS TURN THE CRUISE CONTROL ON OR OFF. I SOMETIMES HAVE TO USE THE BREAK TO TURN IT OFF. WHEN TURNING IT OFF, THE CANCEL AND EVEN THE OFF BUTTON DON'T DO ANYTHING. I HAVE THE SAME ISSUES WHEN I'M TRYING TO TURN IT ON. THE BUTTON TO MAKE IT GO FASTER OR SLOW DOWN SEEM TO WORK. IT'S THE ON/OFF AND THE CANCEL BUTTONS THAT DON'T SEEM TO WORK. I PUT TODAY'S DATE BELOW, BUT IT'S ALWAYS BEEN LIKE THIS. IT ALSO HAPPENS AT A VARIETY OF SPEEDS.

Power Train
Filed May 7, 201882,000 milesFL

I WAS DRIVING ON HIGHWAY AND FROM NOWHERE CAR LOST POWER FOR FEW SECONDS ( ENGINE STOPED) I ALMOST RUN TO ANOTHER CAR. AFTER CAR WAS DRIVING OKAY FOR ABOUT 15 MINUTES AND AGAIN LOST POWER FOR FEW SECONDS AND ALMOST RUN OFF ROAD( LUCKY, WAS NO KIDS IN MY CAR). I TOOK OFF HIGHWAY AND WAS DRIVING ON REGULAR ROAD. CAR START MAKING LOUD NOISE. I COULD NOT DRIVE FASTER THEN 25 MILES IN HOUR( LUCKY WAS CLOSE BY MY BUSINESS). THAT WAS TRANSMISSION PROBLEM. DID RESEARCH AND FIND OUT THAT HAPPENING WITH A LOT OF CARS, TRANSMISSION PUMP FAILURE. SOME CARS RECEIVED RECALL, I DIDN'T. WHY CHRYSLER LOST QUALITY? WHY PEOPLE PAYING MORE MONEY AND NOT GETTING QUALITY LIKE USE TO BE. IF CAR WILL CRASH IN THIS SITUATION, WHO WILL BE RESPONSIBLE. NOW I JUST AFRAID TO DRIVE WITH THIS CAR, SPECIALY WITH MY FAMILY. FACTORY SHOULD REPLACE THOSE CARS.

Fuel/Propulsion System
Filed Feb 5, 2018110,000 milesIL

DRIVING ALONG AND THE CAR STALLED AND WOULD NOT GO FORWARD OR BACKGROUND IT WOULD NOT EXCEL LIKE IT WAS NIT GETTING GAS; THE CAR WAS IN MOTION AND STALLED

Electrical System
Filed Jan 23, 201828,000 milesPA

CLUSTER CONTROL PANEL WENT OUT THEN LIGHTS FLASHED ON AND MULTIPLE TIMES WITH ODOMETER AND TACHOMETER READING 00'S WHILE DRIVING THE VEHICLE. THE CENTER NAVIGATION SYSTEM WENT OUT WHILE THE HEATING AND AIR CONDITIONER LIGHTS ROLLED UP AND DOWN AS IT WAS BEING DRIVEN AND HEAT SEATING LIGHTS WERE FLASHING AS WELL.

Electrical System
Filed Jan 22, 201882 milesNY

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. NORTHTOWN CHRYSLER DODGE JEEP RAM (2020 NIAGARA FALLS BLVD, TONAWANDA, NY) INFORMED THE CONTACT THAT DUE TO THE VEHICLE MODIFICATION FOR HANDICAP USAGE, THE WIRING CAUSED THE FAILURE. THE MANUFACTURER WAS NOT NOTFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 82.

Electrical System
Filed Jan 8, 2018MI

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH, THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE DEFROSTER FAILED. THE VEHICLE WAS TAKEN TO MONROE SUPER STORE (15160 S DIXIE HWY, MONROE, MI 48161), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.

Electrical System
Filed Dec 23, 2017CA

RIGHT PASSANGER SLIDING DOOR DOES NOT LOCK WITH FOB NOR MANUALLY, THE PHYSICAL LOCK IS STUCK. DOOR CAN BE OPENED AND ALARM DOES NOT GO OFF.

Fuel/Propulsion System
Filed Dec 19, 201748,428 milesNY

I HAVEN'T REACHED 50,000 MILES YET BUT MY FUEL INJECTOR HAS GONE BAD. WHILE DRIVING MY ENGINE LIGHT CAME ON THEN THE CAR STARTED TO VIBRATE. I CHECKED THE MANUAL AND IT DIDN'T HELP. I'VE CALLED SEVERAL TO THE LOCATION CLOSES TO ME AND THE LOCATION I BROUGHT IT FROM. I HAVE NOT RECEIVED ANY INFORMATION ON THE PROBLEM.

Power Train
Filed Dec 18, 201789,400 milesDC

THERE IS A RECALL FOR 2015 CHRYSLER TOWN AND COUNTRY, BUT I WAS TOLD IT IS NOT FOR MY VEHICLE. THE RECALL NUMBER IS S44. THE RECALL IS FOR THE TRANSMISSION BECAUSE IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH. THIS IS EXACTLY WHAT HAPPENED TO MY VEHICLE TODAY ON THE HIGHWAY. THE VEHICLE, WITH NO OTHER KNOWN PROBLEMS, JUST LOST POWER ALL OF A SUDDEN. PLEASE HELP.

Wheels
Filed Dec 12, 201757,000 milesOH

ONE OF THE CONTINENTAL CROSSCONTACT LX TIRES 225/65 17 PURCHASED IN MAY HAS BEEN LEAKING AIR AND THE SIDEWALL IS SPLITTING BECAUSE OF THE TIRE GOING FLAT. THIS STARTED 1 MONTH AFTER PURCHASING THEM. I WOULD LIKE ALL 4 TIRES REPLACED FREE OF CHARGE. IF YOU REPLACE ONE TIRE THEY WON'T MATCH. THERE HAVE BEEN NUMEROUS COMPLAINTS FROM OTHER CONSUMERS REGARDING THE SAME ISSUE. MY BEST METHOD OF CONTACT IS VIA EMAIL.

Engine
Filed Nov 13, 201736,341 milesCA

DURING AN OIL CHANGE, WHEN THE FILTER CAP WAS REMOVED, THERE WAS A PLASTIC COMPONENT STUCK IN THE END OF THE FILTER THAT THE SERVICE TECHNICIAN DIDN'T RECOGNIZE. ONE OF THE FOUR TABS INSIDE THE CAP WAS BROKEN OFF AND NOT ABLE TO BE LOCATED. IT COULD STILL BE INSIDE INSIDE THE OIL FILTER HOUSING, BUT AN INSPECTION WITH A FLASHLIGHT DID NOT LOCATE IT. PURCHASED A NEW CAP FROM DEALER. THE CAP HAS AN INTEGRATED SPRING LOADED NIPPLE THAT THE FILTER SLIPS ONTO.

Exterior Lighting
Filed Nov 2, 2017500 milesMD

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT NIGHT ON AN UNLITE ROAD, THE HEADLAMPS FAILED TO ILLUMINATE THE ROADWAY SUFFICIENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE CONTACT WAS CONCERNED THAT THERE WAS AN OBJECT INSIDE OF THE HEADLAMP THAT PROHIBITED THE PROPER PROJECTION OF THE HEADLAMP BEAM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. *TT CONSUMER STATED LOW BEAM LIGHT ONLY GIVES 20 YD OF LIGHT ON UNLITE ROADS. UPDATED 8/8/18*JB

Vehicle Speed ControlCrash1 injured
Filed Nov 2, 201710,000 milesWA

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO A CEMENT WALL. A POLICE REPORT WAS NOT FILED. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED BRUISES AND BURNS FROM THE AIR BAG ON HER LEG. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BUMPER, AIR BAGS, AND OTHER UNKNOWN PARTS NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

Air BagsCrash
Filed Oct 17, 201738,000 milesMD

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY. AS A RESULT, THE CONTACT CRASHED INTO A SPEED LIMIT SIGN AND THE SEAT BELT LOCKED UP. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS SLIGHTLY DAMAGED, BUT WAS DRIVABLE. THE CONTACT WAS ABLE TO UNLATCH THE SEAT BELT; HOWEVER, THE SEAT BELT DID NOT RETRACT. THE VEHICLE WAS TAKEN TO THE DEALER (TATE CHRYSLER, GLEN BURNIE, MD, 410-863-5530) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. ADDITIONALLY, WHILE DRIVING WITH A FRONT SEAT PASSENGER TO PICK UP THE REPLACEMENT SEAT BELT, THE FRONT PASSENGER SEAT BELT WAS LOCKED AND THE FRONT PASSENGER AIR BAG INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

Electrical System
Filed Oct 6, 201794,000 milesMI

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE OPERATING THE VEHICLE, THE INSTRUMENT PANEL AND GAUGES SUDDENLY TURNED OFF AND ON BEFORE THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER (LASONTAINE CHRYSLER IN SALINE, MI) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS FAULTY. THE BATTERY WAS NOT REPLACED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS OPERATING NORMALLY, BUT THE IOD MAIN FUSE WAS FAULTY. THE FUSE WAS NOT REPLACED. LATER, WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHOOK AND VIBRATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 94,000.

Wheels
Filed Oct 4, 201722,000 milesFL

LEFT REAR TIRE (MICHELIN RADIAL X GREEN ENERGY SAVER A/S DOT M33T 00KX 4014, P 225 65R17), MASSIVE BLOWOUT FAILURE). NO MORE THAN 22,000 MILES ON IT. OUTSIDE SIDEWALL SHREDDED. TREAD AREA REMAINED INTACT. SPEED ABOUT 35 MPH, AIR TEMP MID 70'S. DID NOT SEE ANY NAIL OR SCREW PENETRATING TREAD. WAS IN STOP AND GO TRAFFIC ON CROSS BRONX EXPRESSWAY HEADING TO GW BRIDGE, 9:15 AM SUNDAY WHEN BLOWOUT OCCURRED. WAS ABLE TO SAFELY GET TO ROADSIDE AND USED CALL BOX TO CALL FOR A TOW TRUCK. CAR WAS NOT EQUIPPED WITH A SPARE TIRE SO HAD TO BUY A NEW ONE.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2015 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →