Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
MY CONSOLE STOPPED WORKING AND MY FRONT BLOWER STOPPED WORKING. THE CONSOLE FINALLY STARTED WORKING BUT THE BLOWER IS STILL GOING IN AND OUT. I HAVE 52300 MILES. THIS HAPPENED WHILE DRIVING ON THE CITY STREETS. I WAS DRIVING WITH MY CHILDREN NEXT DAY IT WAS RAINING AND WINDOW FOGGING AND THE BLOWER CUT OUT I COULD NOT SEE CLEARLY AND ALMOST CRASHED.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE AUTOMATIC PASSENGER SIDE SLIDING DOOR FAILED AND OPEN INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 71 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE ELECTRICAL SYSTEM MALFUNCTIONED AND CAUSED THE POWER LOCKS TO LOCK AND UNLOCK AUTOMATICALLY. THE VEHICLE ALARM ENGAGED ON ITS OWN ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO BE REPAIRED, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 51,000.
OUR CAR WAS PARKED IN THE DRIVEWAY. WE OPENED THE SIDE DOOR THEN CLOSED IT. WHEN THE DOOR CLOSED THE BACK WINDOW BLEW OUT.
IT'S BEEN IN EXCESS OF 2 YEARS TRYING TO GET CHRYSLER RECALL P25 FIXED...NO CONTACT TO DATE.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
WHILE DRIVING AT ABOUT 15 TO 20 MPH THE ENGINE SHUT OFF WITH NO STEERING ASSIST OR BRAKING AID OR ANYTHING POWERED. AFTER COASTING TO A STOP AND SHIFTING INTO PARK THE ENGINE STARTED NORMALLY. THERE WERE NO WARNING LIGHTS OR OTHER INDICATORS OF A PROBLEM. IT WAS LIKE THE SWITCH HAD SIMPLY BEEN TURNED OFF EXCEPT THAT IT WAS PHYSICALLY STILL IN THE RUN POSITION AND HAD TO BE TURNED TO OFF TO ATTEMPT TO RESTART THE ENGINE.
WHILE IN MOTION ON A HIGHWAY EVERYTHING SHUT DOWN. NO SPEDOMETER, NO TV, NO WINDOWS, NO BLINKERS, NO AC,NO BRAKE LIGHTS, NO HEADLIGHTS. EVERYTHING THAT WAS ELECTRICAL WAS OFF. THE ENGINE WAS STILL RUNNING. ALL WARNING LIGHTS WERE ON THE DASH AND IT ALSO SAID NO BUS,
THE SEAT BELT WARNING LIGHT CAME WHILE DRIVING THE CAR. I TOOK IT TO A CHRYSLER SERVICE CENTER AND THEY TOLD ME A SENSOR HAD GONE OUT AND NONE OF THE AIR BAGS WOULD OPERATE IF IN AN ACCIDENT. THE COST TO REPLACE THIS PART WILL COST ME $600.00
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS COMPLETED IN 2015. THE CONTACT INDICATED THAT WHILE OPERATING THE VEHICLE, THE ODOR OF BURNING SMOKE WAS PRESENT BEFORE SMOKE WAS SEEN INSIDE THE VEHICLE COMING FROM UNDER THE REAR DRIVER SIDE. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.
SAFETY FEATURE BLIND SPOT MONITORING SYSTEM WON'T SHUT OFF, STARTED TO KEEP WARNING LIGHTS ON WHEN DRIVING VEHICLE AND THEY WON'T SHUT OFF.
MY 2013 CHRYSLER TOWN & COUNTRY HAS AN EXHAUST LEAK. THE EXHAUST FUMES COME INTO THE CABIN AREA OF THE VEHICLE WHEN DRIVING. LINWOOD MOTORS IN PADUCAH, KY 42001 PHONE # 800-326-7604 HAVE WORKED ON THE VEHICLE SEVERAL TIMES. THE MECHANICS AT LINWOOD MOTORS CLAIM TO HAVE REPLACED THE EXHAUST SYSTEM TWICE, BUT IT STILL LEAKS. ON JULY 14, 2014 FOUND EXHAUST LEAKING INTO A/C VENTS & BLOWING INTO CAB. TECH REPLACED ENTIRE EXHAUST SYSTEM. TEST DROVE WITH CARBON DIOXIDE MONITOR FROM WALMART, WHICH WILL ONLY DETECT AT 30 PPM'S OR HIGHER. IF THE MONITOR HAD INDICATED THAT THERE WAS CARBON MONOXIDE IN THE CAB; A PERSON COULD ONLY BE EXPOSED TO HIS LEVEL FOR ONE HOUR BEFORE NEEDING TO BE REMOVED TO FRESH AIR! WHEN THE VEHICLE WAS RETURNED TO US, IT STILL WAS LEAKING EXHAUST FUMES INTO THE CAB. WE MADE AN APPOINTMENT TO PUT THE VEHICLE BACK INTO THE SHOP AT LINWOOD MOTORS ON SEPTEMBER 8, 2014 AT 2 PM. WHEN MY WIFE AND I ARRIVED AT LINWOOD MOTORS RICK KUPPER AND KEVIN JONES REFUSED TO PUT THE 2013 CHRYSLER T&C INTO THE MAINTENANCE SHOP BECAUSE THEY HAD EXPENDED ALL THE RESOURCES THE COMPANY WOULD ALLOW. AFTER THE 2013 CHRYSLER T&C HAS SET IN MY YARD FOR 16 MONTHS CHRYSLER HAS FINALLY AGREED TO SETTLE AND BUYBACK THE VEHICLE. MY NEW CONCERN IS THAT CHRYSLER WILL PUT THE VEHICLE BACK ON THE MARKET AND SALE IT WITHOUT FIXING THE 2013 CHRYSLER T&C. MY WIFE HAD A STROKE ON JUNE 20, 2014 AND OUR DOCTORS ADVISED US TO QUIT DRIVING THE 2013 CHRYSLER T&C; BECAUSE MY WIFE'S DOCTOR BELIEVES THE EXHAU
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE AND A LOUD NOISE EMITTED FROM THE FRONT END OF THE VEHICLE WITHOUT WARNING. THE VEHICLE ACCELERATED AFTER THE ACCELERATOR PEDAL WAS DEPRESSED WITH EXCESSIVE FORCE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT WAS A CERTIFIED MECHANIC AND DISCOVERED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. UPDATED 06/10/16*LJ *TR
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
FRONT PASSENGER SIDE HEAD REAT ANTI WHIPLASH MECHANISM DEPLOYED WHILE THE VEHICLE WAS STATIONARY, ENGINE RUNNING. I OPENED A COMPLAINT WITH DEALERSHIP BECAUSE THEY SAID IM RESPONSIBLE FOR THE COST EVEN THOUGH SERVICE MANAGER STATES IT HAPPENS ALL THE TIME. OPENED A COMPLAINT WITH CHRYSLER FINANCIAL, BUT NEVER FOLLOWED UP ON THE DEFECT BECAUSE I TURNED THE VEHICLE IN FOR DIFFERENT MAKE. NOW THEY ARE TRYING TO STICK ME WITH A BILL THAT SHOULD BE A RECALL.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER SIDE HEADREST WAS TOUCHED, POPPED OUT OF PLACE, AND STRUCK THE PASSENGER IN THE HEAD. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,213.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE REAR VENT WINDOWS ON THE PASSENGER AND DRIVER SIDE SWITCHES FAILED. THE CONTACT HAD BEEN ON A WAITING LIST FOR SIX MONTHS. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT EXHAUST FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN EXHAUST LEAK AND THE EXHAUST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,612. UPDATED 05/06/16*LJ *TR
WE WERE DRIVING DOWN THE HIGHWAY AT NIGHT AT APPROX. 60 MPH ON CRUISE CONTROL WHEN UNEXPECTEDLY, THE WINDSHIELD WIPERS CAME ON, THE ENGINE ABRUPTLY ACCELERATED, AND THE HIGH BEAMS FLASHED ON, AND ALL THE DASH/WARNING LIGHTS CAME ON AT ONCE. THIS LASTED FOR ABOUT 5 SECONDS THEN EVERYTHING WENT BLACK, THEN RETURNED TO NORMAL. THE ENGINE DID NOT STOP RUNNING. WE CONTINUED DRIVING, BUT IT WAS VERY FRIGHTENING. WE SUSPECT THIS IS A PROBLEM WITH THE TIPM, BUT IT HAS ONLY HAPPENED ONCE AND WE HAVE NOT BEEN ABLE TO REPRODUCE IT.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. WHILE DRIVING AT VARIOUS SPEEDS, THE OIL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE OIL PRESSURE CONTROL SWITCH FAILED. THE SWITCH, FILTER, AND OIL SENDING UNIT WERE REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V291000 (AIR BAGS). THE AIR BAG ISSUE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
STEERING WHEEL CONTROLS INCLUDING THE HORN AND POSSIBLY THE STEERING WHEEL AIR BAG ARE INTERMITTENT. >>SO FAR ON THREE SEPARATE OCCASIONS WHILE STOPPED & DRIVING ALL ELECTRICAL PARTS OF THE STEERING WHEEL HAVE JUST QUIT FOR A DAY OR TWO AND THEN FOR NO REASON BEGIN WORKING AGAIN. UNFORTUNATELY EVERY TIME IT GOES DEAD AND WE ARRANGE TO TAKE IT IN FOR SERVICE IT STARTS WORKING AND THE DEALER SAYS THEY CAN'T DO ANYTHING UNLESS IT IS COMPLETELY BROKEN AND NOT INTERMITTENT. SINCE CHRYSLER MINIVANS HAVE BEEN RECALLED IN THE PAST FOR THIS "CLOCK SPRING" PROBLEM, CHRYSLER SHOULD AUTHORIZE REPLACEMENT OF THIS KNOWN SAFETY DEFECT (NO HORN OR AIRBAG INTERMITTENTLY WITH OUT WARNING) WITHOUT BEING REQUIRED TO DO SO BY THE GOVERNMENT. I GUESS I COULD AUTHORIZE THE DEALER TO REPLACE THE KNOWN INTERMITTENT CLOCK SPRING AT MY OWN EXPENSE AND THEN HOPE THAT SOONER OR LATTER THE RECALL IS EXPANDED TO INCLUDE THE 2013 MODEL YEAR. OR I CAN HOPE IT QUITS LONG ENOUGH TO BE TAKEN TO THE DEALER WITH DEAD ELECTRICAL PARTS ON THE STEERING WHEEL BEFORE MY 36 MONTH/36,000 MILE WARRANTY RUNS OUT THIS JUNE . I ATTEMPTED TO TURN THE WHEEL WHILE STOPPED AND WHILE DRIVING TO BOTH GET IT WORKING AGAIN WHEN NOT WORKING AND ALSO TO GET IT GO GO DEAD AGAIN AT THE DEALER WHEN IT WAS WORKING BUT THE INTERMITTENT PROBLEM DOES NO SEEM TO HAVE ANY PATTERN OF BE EFFECTED BY STEERING WHEEL MOVEMENT. THE THIRD TIME IT QUITE WAS SATURDAY NIGHT 9 JAN 2016 AND BEGAN WORKING ON MONDAY 11 JAN 2016 ON THE WAY TO THE DEALER.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE AND A CRASH OCCURRED. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS DID NOT RESTRAIN THE CONTACT AND PASSENGER. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND SPINE. THE PASSENGER SUSTAINED INJURIES TO THE LEFT SHOULDER, NECK, AND IMPLANTS. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. ...UPDATED 06/22/16 * BF THE CONSUMER ALSO STATED HE WAS UNSUCCESSFUL AT GETTING THE RECALL REGARDING THE REAR WINDOW SWITCH RECTIFIED. HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. UPDATED 06/28/16.*JB
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE AIR BAG WARNING INDICATOR FLASHED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ABOUT TWELVE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
TL* THE CONTACT OWNED A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE CONTACT CRASHED INTO A DEER ON THE FRONT DRIVER SIDE OF THE VEHICLE. THE BRAKE PEDAL WAS DEPRESSED BUT HESITATED TO STOP THE VEHICLE. THE SEAT BELT PRETENSIONER FAILED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO LOWER BACK, NECK AND LEGS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. UPDATED 02/23/16*LJ THE CONSUMER STATED THERE WAS A SECOND PERSON INJURED. UPDATED 02/24/16.*JB
2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR QUARTER VENT WINDOW SWITCH RECALL AND LACK OF PARTS. *SMD
I OWN A 2013 TOWN AND COUNTY AND HAD A RECALL SERVICE FOR NHTSA #14V-234. WINDOWS WERE DISABLED BY THE DEALERSHIP AS PART OF SERVICING, WE HAVE GONE TWO SUMMER SEASONS NOW WITHOUT THE USE OF THE REAR WINDOWS. THE VAN DESIGN MAKES IT DIFFICULT TO ENJOY THE WINDOWS DOWN WITHOUT THE REAR WINDOWS TO RELEASE THE PRESSURE BUILD UP. DEALERSHIP HAS STATED ON STATUS CHECK FOR OTHER SERVICES THAT THEY ARE ONLY GETTING LIMITED NUMBER OF PARTS AND WE ARE ON A LIST WHEN THEY ARE AVAILABLE. SEEMS UNACCEPTABLE TO WAIT THAT LONG TO USE YOUR VEHICLE THE WAY IT WAS PURCHASED.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE LOW BEAM HEADLIGHTS FAILED. IN ADDITION, THE AUTO LIGHT SWITCH FAILED HOWEVER, THE MANUAL SWITCH FUNCTIONED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED DAILY WHEN DRIVING DURING NIGHT TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DEALER REPLACED THE INTERIOR FLOORING FROM THE FRONT FIREWALL TO THE REAR FIREWALL. THE CONTACT MENTIONED THAT THE FLOORING WAS NOT ALIGNED CORRECTLY AND CAUSED WATER INTRUSION. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SIDE DOOR WAS NOT PROPERLY ALIGNED AND WAS DIFFICULT TO CLOSE. THE VEHICLE WAS NOT REPAIRED DUE TO THE DEALER REFUSING TO PROVIDE A PERMANENT REMEDY FOR LONGER THAN 22 MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 02/23/16*LJ; UPDATED 04/25/18*JB *TR THE CONSUMER STATED THE RAMP GUAGE MATERIAL IT TOO THIN TO SUPPOURT THE WEIGHT OF THE WHEELCHAIR AND THE OCCUPANT. THE RAMP WAS INTERFERRING WITH THE FRONT SEAT POSITIONING. *JS
CPSC: 2013 CHRYSLER MINIVAN: CONSUMER HAS STATED WHILE DRIVING THE HOOD FLEW OPEN. *SS THE CONSUMER STATED THE HOOD FLEW OPEN WITH SO MUCH FORCE, IT SHATTERED THE WINDSHIELD. AFTER THE CONSUMER PULLED OVER, SHE DISCOVERED THE HOOD NOT ONLY UN-LATCHED, BUT THE BOLTS HAD STRIPPED AND THE ENTIRE MECHANISM BROKE AWAY FROM THE VAN. *JB
ENGINE STALLS WHILE DRIVING. I TOOK THE VAN TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. IT'S HAPPENED AT LEAST THREE MORE TIMES SINCE THEN. TAKING THE VAN TO DEALERSHIP NEXT WEEK FOR OIL CHANGE AND HAVE THEM CHECK IT AGAIN. IT HAPPENED ONCE ON THE HIGHWAY AND TWICE ON THE STREET DURING RUSH HOUR
WHEN I WAS DRIVING IN REVERSE AFTER MAKING A U TURN THE BRAKE LOCK UP ON ME CAUSING THE CAR TO ROLL. IT WAS SO DANGEROUS I HAD ABSOLUTELY NO CONTROL OF THE CAR. THERE ARE WORSE CASES, WHEN IM DRIVING UP A HILL IMAGINE THAT...... I JUST ROLLED DOWN THE HIIL, I THOUGHT IT WAS OVER.
2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO VEHICLE DEFECTIVE EXHAUST SYSTEM. *SMD THE CONSUMER STATED WHEN SHE ACCELERATED, THE EXHAUST CAME APART AND DROPPED DOWN. THE CONSUMER STATED WHEN THE VEHICLE WAS MANUFACTURED, THEY FAILED TO PUT DIMPLES IN THE PIPE. THE CONSUMER STATED THE EXHAUST FELL OFF ON THREE SEPARATE OCCASIONS. *JB UPDATED 11/09/15*JB
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000(ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DISCONNECTED THE REAR VENT WINDOW SWITCH MONTHS AGO. THE CONTACT WAS NOT ABLE TO CLOSE THE REAR WINDOWS FOR MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
WHEN RETURNING TO MY PARKED VAN. THE VAN WOULD NOT START THEN NOTICE THAT THE VAN WAS READING THAT THE SHIFT GEARING THE REVERSE POSITION, BUT THE SHIFT GEAR WAS IN THE PARK POSIT. THE SHIFT GEAR WOULD NOT MOVE OUT OF THE PARK POSITION. HAD TO HAVE THE VAN TOWED. WAS INFORMED BY THE DEALER IS THAT THE SHIFT CABLE ASSEMBLY NEEDS TO BE REPLACE. THIS VEHICLE IS ONLY 2 YR OLD, AND HAS ONLY 80000 ON IT MILES. WAS PARKED ON A CITY STREET.
POWER BRAKE BOOSTER HAS GONE BAD ON A 2013 VEHICLE. I HAVE SPOKEN WITH OTHER OWNERS WHO HAVE THE SAME PROBLEM. THE CURRENT RECALL #P14 - SAFETY RECALL - BRAKE BOOSTER / 2011-2014 (WD) DODGE DURANGO AND (WK) JEEP GRAND CHEROKEE, NEEDS TO BE EXPANDED TO COVER THIS. THE BOOSTER WENT OUT ON MY CAR WHILE I WAS IN MOTION ON A ROADWAY THAT WAS UNOCCUPIED BY OTHER DRIVERS AT THE TIME. LUCKILY, I WAS ABLE TO BRING THE CAR SAFELY TO A STOP.
AUG 2014 NOTIFIED OF RECALL P25. WENT TO DEALER AND HAD DISCONNECTED TO AWAIT NEW REAR WINDOW SWITCH. STILL NO PART AVAILABLE ACCORDING TO DEALER. MY SON WHO HAS THE SAME YR T&C SAYS HIS DEALER FIXED HIS SWITCH. WHERE THE HELL IS THE NEW SWITCH?
VAN COMPLETELY SHUT DOWN WHILE DRIVING WITH NO ADVANCE WARNING. COULD NOT EVEN PUT VAN IN NEUTRAL TO PUSH IT OFF THE ROAD. NEEDS ALTERNATOR REPLACED. VAN IS ONLY 2 1/2 YEARS OLD, LESS THAN 50,000 MILES ON IT. OTHER CHRYSLER MODELS HAVE RECALLS FOR ALTERNATOR, BUT NOT THE 2013 TOWN & COUNTRY YET DEALER CANNOT GET AN ALTERNATOR DUE TO OVERWHELMING PROBLEMS THE PART IS OUT OF STOCK.
PULLED INTO PARKING LOT, BRAKES FELT FUNNY, MADE TURN INTO PARKING SPACE AND BRAKES FROZE, RESULTING INTO MY HITTING SIDE OF STORE BUILDING - RUSHED TO TRAUMA CENTER. BAGS DID NOT DEPLOY, GOING VERY SLOW. VERY FRIGHTENING.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AND THE INTERIOR LIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT ON A SEPARATE OCCASION THE LIFT GATE BUTTON WAS DEPRESSED BUT THE LIFT GATE FAILED TO CLOSE AND HAD TO BE CLOSED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,555. ...UPDATED 02/03/16 *BF *JS
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
WE RECEIVED NOTICE THAT THE REAR QUARTER VENT WINDOW SWITCH COULD OVERHEAT IF EXPOSED TO LIQUID MOISTURE. IT COULD CAUSE A BURNING ODOR, SMOKE, OR A DRIVER'S DOOR FIRE WITHOUT WARNING. WE WERE NOTIFIED IN JANUARY, 2015, AND CHRYSLER HAS STILL NOT SUPPLIED THE NEEDED PARTS TO THE DEALERSHIP.
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ....UPDATED 11/02/15*BF THE CONSUMER STATED THE ISSUE WAS RESOLVED. UPDATED 11/05/15*JB
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE EXCEPT FOR THE REAR WINDOW BEING INOPERABLE DUE TO THE SWITCH BEING DISCONNECTED.
WIPERSAND HEADLIGHTS CAME ON BY THEMSELVES AND CYCLED ABOUT FOUR TIMES AND THEN WENT OFF. WE WERE DRIVING DOWN A SMOOTH ROAD, CLEAR DAY, TEMPERATURE WAS 80 DEGREES. WIPER AND HEADLIGHT SWITCH WERE SET AT "AUTO". A FEW DAYS LATER SAME THING HAPPENS. TAKE IT TO DEALER AND THEY STATE IT'S THE TIPM WHICH IS REPLACED FOR THE FIRST TIME. A MONTH OR SO LATER, WE ARE IN A BAD RAIN STORM AND THE WIPERS (IN AUTO) DO NOT COME ON. WHEN SWITCHED TO MANUAL, THERE IS ONLY THE SLOW SPEED AVAILABLE. TO SHORTEN THE STORY THE VAN HAS BEEN BACK TO THE DEALER FOUR TIMES FOR THE WIPER/HEADLIGHT PROBLEMS PLUS A FEW OTHER PROBLEMS. IT IS AGAIN AT THE DEALER FOR -YOU GUESSED IT THE WIPERS/HEADLIGHT ISSUE. THE DEALER IS GOING TO PUT IN THE FOURTH TIPM IN LESS THAN THE TWO YEARS (OCT 2013) WE'VE OWNED IT. I'VE BEEN WAITING OVER A WEEK TO GET THE VAN BACK AND I'M TOLD THERE IS A NATIONWIDE SHORTAGE OF TIPMS. OTHER MALADIES INCLUDE THE VAN BEING TOTALLY DEAD BECAUSE THE MAIN POWER PANEL ON THE LEFT WHEEL WELL WAS CORRODED. I TOO AM WAITING FOR THE QTR WINDOW SWITCHES. I'M TOLD THERE ARE TWO COLORS - GREEN AND BLUE. CHRYSLER HAS THE GREEN SWITCHES FOR LOWER LEVEL MODELS. THE HIGH END VANS NEED THE BLUE SWITCH.. IF IT WAS NOT FOR THE STOW & GO SEATING FEATURE WE WERE GOING TO BY A HONDA ODYSSEY. I FEEL RIPPED OFF AFTER SPENDING $39,000 FOR THE VEHICLE.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →