Page 5 of 16 · complaints 201–250 of 773

2011 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Electrical System
Filed Jul 16, 201825 milesCT

ENGINE DIED, BATTERY LIGHT CAME ON, BRAKE LIGHT, ELECTRICAL SYSTEM AND ENGINE DIED WHILE DRIVING ON A STATE ROAD

Service Brakes
Filed Jul 16, 201841,000 milesNJ

WITH ONLY 74,000 MILES ON MY VEHICLE, I HAVE HAD TO REPLACE BRAKES AND CALIPERS SEVERAL TIMES. I PURCHASED VEHICLE 12/2013 WITH 19,537 MILES ON IT. IN 8/2015 HAD TO REPLACE FRONT AND REAR PADS AND ROTORS. WITH 41,097 MILES ON IT. 12/16 REPLACED BOTH REAR BEARINGS. WITH 56,102 MILES ON IT. 4/17 REPLACED RIGHT REAR PADS/ROTORS/CALIPER. WITH 59,384 MILES ON IT. 6/17 REPLACED FRONT PADS/ROTORS. WITH 61,044 MILES ON IT. 2/18 REPLACED REAR PADS/ROTORS/CALIPER. WITH 67,836 MILES ON IT. I DO NOT USE YOUR DEALERS FOR SERVICE BECAUSE I'VE HAD NO SATISFACTION FROM THEM IN THE PAST. I DO USE A REPUTABLE LOCAL REPAIR SHOP. I HAVE THE FIDELITY GOLD PLUS INSURANCE AND THE COMPENSATE ME FOR SOME OF THE ISSUES BUT NOT MUCH. THIS POLICY EXPIRES 4/18. TO DATE MY VEHICLE HAS 67,850 MILES ON IT.

Electrical System
Filed Jul 6, 201891,000 milesPA

THE VAN HAS STOPPED COLD IN TRAFFIC. THIS WAS THE SECOND TIME THIS HAS HAPPEN IT AN ELECTRICAL PROBLEM. NOW THERE ARE SIGNS OF IT HAPPENING AGAIN WHICH WILL MAKE THE THIRD TIME IN AS MANY YEARS. THIS SHOULD BE FIX BY THE MANUFACTURER BEING IT IS ONGOING.

Electrical System
Filed Jul 5, 2018130,000 milesOH

WHEN THE CAR WAS OFF THE DRIVERS SIDE WINDOW BUTTON MALFUNCTIONED AND MELTED. OWNER DID NOT SEE IT HAPPEN BUT THERE IS A HOLE IN THE BUTTON

Electrical System
Filed Jun 23, 2018107,899 milesME

VEHICLE WILL START BUT ENGINE QUITS WITHIN SECONDS, KEY IS STILL IN ON POSITION. TURN KEY OFF AND RESTART, STAYS ON BUT COMPUTER HAS RESET. THIS HAS HAPPENED 3 TIMES THIS WEEK.

Electrical System
Filed Jun 12, 2018149,000 milesTX

VEHICLE WILL NOT START. TIPM NEEDS REPLACING. UPON INVESTIGATION INTO THE ISSUE, THERE ARE COUNTLESS COMPLAINTS OF THE SAME PART, BUT WITH VERY CONCERNING SAFETY ISSUES SUCH AS VEHICLE STALLING WHILE DRIVING OR AIRBAGS RANDOMLY DEPLOYING OR NOT DEPLOYING AT ALL DURING AN ACCIDENT. THE NHTSA DENIED THE PETITION TO INVESTIGATE THIS WIDELY OCCURRING ISSUE. WHAT THE HELL GOOD IS THIS ORGANIZATION IF THEY DON'T PLACE CONSUMER INTEREST AND SAFETY FIRST???????????????

Service Brakes
Filed Jun 9, 2018107,653 milesMO

MY WIFE AND I WERE DRIVING THE VEHICLE WHEN ALL OF A SUDDEN IT JUST COMPLETELY DIED. WE HAD NO BRAKES NO STEERING NO POWER ANYWHERE. THANK GOD WE WERE ONLY GOING 40 MILES AN HOUR AND WERE ABLE TO CRUISE TO A STOP. APPARENTLY THIS ALSO HAPPENED TO MY WIFE EARLIER IN THE DAY. WE HAVE ONLY HAD THE CAR FOR ABOUT A WEEK. BUT AFTER DOING SOME RESEARCH APPARENTLY WERE NOT THE ONLY ONES HAVING A PROBLEM WITH THIS VEHICLE DOING THIS. THIS NEEDS TO BE FIXED BEFORE SOMEONE EITHER GETS HURT OR KILLED. WE ARE TAKING IT TO A CHEVY DEALERSHIP TOMORROW TO GET IT LOOKED AT. IF I'M RIGHT THOUGH ITS SOME TYPE OF MODULE THAT CHRYSLER IS VERY AWARE OF THAT'S FAULTY.

Unknown or Other
Filed May 29, 2018MI

WHILE DRIVING MY VEHICLE, THE AC OR HEATER WOULD COME ON, BY IT'S SELF. THIS HAS BEEN GOING ON FOR A WHILE, THEN LAST WEEKEND, MAY 25, 2018 THE WINDSHIELD WIPPERS CAME ON AND THE DASH BOARD WENT BLANK. I HAD TO PULL OVER AND TURN THE CAR OFF TO GET EVERYTHING CORRECTED. BEFORE THAT, MY PASSENGER SLIDING DOOR STARTED MAKING BUZZING SOUNDS WHEN YOU HIT THE UNLOCK BUTTON, THIS HAPPENS WHENEVER YOU HIT THE UNLOCK BUTTON.

Electrical System
Filed May 26, 201886,000 milesNY

THE CAR SHUT OFF WHEN I WAS DRIVING . I HAD TO STEER IT OVER TO THE SIDE. I'M LUCKY NO ONE WAS BEHIND ME. I HAD A CAR FULL OF KIDS SO IT WAS SCARY. NOW I'M HAVING TROUBLE WITH IT STARTING. SOMETIMES IT STARTS SOMETIMES IT DOESN'T. I HAVE ALSO HAD TROUBLE WHILE DRIVING THE CAR IT WILL NOT GO OVER 40 MILES AN HOUR ALSO DANGEROUS. I HAD TO PULL OVER AND SHUT THE CAR AN START IT AGAIN. I HAD TO PUT IN 2 NEW BATTERIES WHICH ARE VERY EXPENSIVE IN THIS CAR. I HAD THE RELAY FIXED WITH FIX BOTTOM DIAGNOSIS,.FUEL PUMP. NEW REMOTES. I WENT ONLINE AND THERE ARE SO MANY PEOPLE WITH THE SAME EXACT PROBLEMS. I CANT UNDERSTAND WHY THIS HAS NOT BEEN RECALLED . I'M AFRAID TO DRIVE MY CAR. I DON'T KNOW WHAT TO DO? PEOPLE ARE SAYING IT IS ELECTRICAL PROBLEMS, TIPM FAILURE. THEY ALSO SAID THAT CHRYSLER KNOWS ABOUT IT AND HAS DONE NOTHING ABOUT IT. THERE IS A LAW SUIT ON THIS AS WELL. ,

Engine
Filed May 22, 201870,000 milesIL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 60 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER (BUTTON CHRYSLER JEEP DODGE, 1220 E BOULEVARD, KOKOMO, IN 46902) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS NOT QUALIFIED TO BE ADVANCED TO A CASE MANAGER. THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED MORE THAN THREE TIMES. THE FAILURE MILEAGE WAS 70,000.

Electrical System
Filed May 20, 201870,000 milesMN

HORN DOES NOT WORK AT STEERING WHEEL BUT WILL RANDOMLY BLOW WHEN A DOOR IS OPENED. THIS IS AN ONGOING OCCURRENCE SINCE "WHEN DID THIS HAPPEN" AS THE PROBLEM HAS NOT BEEN FOUND.

Electrical System
Filed May 16, 201875,000 milesNM

THE ALTERNATOR FAILED AND BURNED UP AND COOKED THE BATTERY. THERE WAS A RECALL ON THE CHRYSLER 300 AND OTHER MODELS WITH THE SAME ENGINE AND ALTERNATOR. I FEEL MY VEHICLE SHOULD BE RECALLED TOO. THE COST WAS $1,000!

Electrical System
Filed May 10, 2018123,000 milesOH

AT FIRST STARTING THE VAN WAS INTERMITTENT YOU WOULD HAVE TO WAIT TILL YOU HEARD THE FUEL PUMP TURN ON IN ORDER TO START THE VEHICLE BECAUSE THE FUEL RELAY ON THE TIPM BOARD IS GOING BAD. ONCE YOU HEARD THE FUEL PUMP COME ON THE VAN WOULD START BUT THERE ARE TIMES WHERE THE STARTER STAYS ENGAGED AND WANTS TO KEEP TRYING TO START WHEN THE VAN IS RUNNING. LAST WEEKEND I WAS ON THE HIGHWAY WITH MY FIVE YEAR OLD DAUGHTER AND THE FUEL PUMP SHUT OFF WHILE DRIVING( IN MOTION), SPEED LIMIT OF 70,.I LOST CONTROL OF THE STEERING, THE VAN DECELERATED VERY QUICKLY IN HEAVY AMOUNT OF TRAFFIC, I WAS NEARLY IN A MULTI-CAR ACCIDENT. WHEN THE VAN IS SHUT OFF I AM NOT SURE THE AIR BAGS WILL WORK IF I HAD BEEN INVOLVED IN AN ACCIDENT. I HAVE TO UNPLUG THE FUSE TO THE FUEL PUMP EVERY TIME I GET OUT OF THE VEHICLE BECAUSE THE FUEL PUMP KEEPS RUNNING DRAINING MY BATTERY. I HAD TO PAY $200.00 TO REPLACE MY BATTERY. THIS HAS BEEN A PROBLEM WITH DODGE AND CHRYSLER FOR 10 YEARS THEY KNOW ABOUT IT BUT IT WILL TAKE SOMEONE DYING IN ORDER FOR THEM TO RECALL ALL VEHICLES AFFECTED. I AM AFRAID TO DRIVE MY VAN BECAUSE I FEEL IN THIS CURRENT STATE IT IS UNSAFE BECAUSE IT HAS SHUT DOWN BECAUSE OF THE FUEL RELAY ON THE TIPM BOARD.

Electrical System
Filed Apr 17, 2018100,225 milesDC

MY SIDE MIRROR WAS HIT AND REPLACED. RIGHT AFTER REPLACEMENT, THE SIDE SENSOR DIDN'T WORK. SHOP WAS ALREADY CLOSED, I HAD MY WHOLE FAMILY IN THE CAR ON 295 WHEN ALL THE LIGHTS ON THE DASH STARTED LIGHTING UP INCLUDING THE BATTERY, THE AC WENT OUT, WINDOWS STOPPED WORKING, BACK UP CAM FLASHED. PULLED OFF THE ROAD JUST IN TIME FOR THE VAN TO SHUT DOWN AND LEAVE US STRANDED. AFTER TOWING IT BACK AND UNERRING HOME, THE REPAIR SHOP SAID THEY TOWED IT TO A DEALERSHIP THAT SAID, SORRY, YOU ALTERNATOR WENT OUT, PAY US $1375!

Electrical System
Filed Apr 9, 2018110,000 milesFL

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (SUPER DEAL MOTORS, 5821 FUNSTON ST, HOLLYWOOD, FL 33023) WHERE IT WAS DIAGNOSED THAT THE COMPUTER MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 110,000.

Electrical System
Filed Apr 3, 201850,000 milesOH

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT HE WAS UNABLE TO OPERATE THE WINDOWS USING THE WINDOW CONTROLS DUE TO THE WIRES BEING DISCONNECTED PER NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE DEALER THAT PERFORMED THE INTERIM REPAIR WAS DAVE DENNIS CHRYSLER JEEP DODGE RAM (4232 COLONEL GLENN HWY, DAYTON, OH) WHO STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Electrical System
Filed Apr 1, 201850,400 milesCA

ON HIGHWAY, I SWITCHED ON HIGH BEAM, FT WIPERS TURNED ON AND WILL NOT TURN OFF. JNSTRUMENT LIGHTS, TURN SIGNALS, TAIL LIGHTS STOPPED WORKING, NO HIGH BEAM, NO STOP LIGHTS

Electrical System
Filed Mar 21, 2018103,367 milesME

I HAVE HAD ELECTRICAL ISSUES SINCE THE BEGINNING OF BUYING OUR VEHICLE BRAND NEW. MOST RECENTLY THE ENGINE STALLED WHILE DRIVING 25MPH, ENGINE LIGHT CAME ON AND FLASHED BEFORE THE ENGINE STALLED CAUSING POWER STEERING TO FAIL. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THEY COULD NOT FIND AN ISSUE. THE FOLLOWING WEEK, ON 3/16/18 THEY DID AN OIL CHANGE AND AIR FILTER CHANGE, AGAIN DID NOT FIND ANY ISSUES. ON 3/19/18, AS I WAS DRIVING MY 3 KIDS TO SCHOOL, THE BATTERY LIGHT CAME ON AND I LOST POWER STEERING. I ALMOST CRASHED WITH THE KIDS IN THE CAR DUE TO THIS ISSUE. I ENDED UP DRIVING IT BACK TO THE DEALERSHIP AND WAS TOLD THE POWER BELT WAS COMPLETELY OFF AND THE ALTERNATOR WAS NOT ATTACHED TO THE ENGINE AS IT SHOULD BE. THE BRACKETS THAT HOLD THE ALTERNATOR ON, WAS GONE. THIS WAS THE 3RD TIME THIS MONTH I HAVE BROUGHT THIS VEHICLE IN, WAS TOLD MULTIPLE TIMES THERE WAS NO ISSUE. NOW WE COULD POSSIBLY HAVE TO REPLACE THE ENGINE BLOCK.

Power Train
Filed Mar 14, 201895,000 milesOH

THE TRANSMISSION HAS KNOW ISSUES OF SLIPPAGE. THIS SLIPPAGE CAUSED ME TO ROLL BACKWARDS AT AN MAJOR INTERSECTION AND ALMOST CAUSE A ACCIDENT. THIS CHRYSLER TOWN AND COUNTRY HAS HAD HUNDREDS OF COMPLAINTS IN THE LAST FEW YEARS BUT THIS TYPE OF MALFUNCTION DUE TO THE SLIPPAGE ON THE TRANSMISSION COULD RESULT IN FATALITIES. THIS NEEDS TO BE ADDRESSED THIS HAS WENT ON THE ENTIRE TIME WE HAVE OWNED THE CHRYSLER TOWN AND COUNTRY NOW IT JUST GETS WORSE AND WORSE BY THE DAY.

Fuel/Propulsion System
Filed Mar 9, 2018117,138 milesFL

MY 2011 CHRYSLER TOWN & COUNTRY QUIT WHILE DRIVING ON HENSIL RD PORT ORANGE, FL. LOST POWER STEERING AND POWER BRAKES. WAS ABLE TO PULL TO SIDE OF ROAD. FOUND PROBLEM IS FUEL PUMP RELAY IN THE TIPM IS INSUFFICIENT TO CARRY THE LOAD. A RECALL WAS ISSUED FOR 2011 DURANGO AND JEEP GRAND CHEROKEE, BUT NOT 2011 DODGE CARAVAN OR CHRYSLER T&C FOR THE SAME PROBLEM.

Steering
Filed Mar 7, 2018MO

2011 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *SMD THE CONSUMER STATED THE POWER STEERING PUMP NEEDED TO BE REPLACED 3 TIMES. *JS

Steering
Filed Mar 6, 201879,949 milesWI

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL LETTER IN 2012 AND THE VEHICLE WAS REPAIRED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. AFTER THE REPAIR, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT THE IGNITION WOULD NOT TURN OVER. AFTER A FEW MOMENTS, THE VEHICLE WAS ABLE TO BE RESTARTED. WHILE DRIVING 55 MPH, THE VEHICLE SLOWED DOWN AND THE RPMS WENT TO ZERO. SUDDENLY, THE VEHICLE ACCELERATED INDEPENDENTLY AND THEN DECELERATED WITHOUT DEPRESSING THE BRAKE PEDAL. THE CHECK ENGINE INDICATOR ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO SEARS AUTO CENTER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A CHRYSLER DEALER. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 79,949.

Electrical System
Filed Mar 2, 201864,000 milesMI

I HAVE 60K MILES ON MY VEHICLE AND THE BLIND SPOT DETECTORS HAVE STOPPED WORKING. MY MECHANIC INDICATED THAT THIS ISSUE SHOULD'VE BEEN ON RECALL A LONG TIME AGO! DAMAGE WAS CAUSED DUE TO SALT, WATER, DIRT AND ROAD GRIME. NOW BECAUSE OF NORMAL CONDITIONS ON MY STATE I AM BEING QUOTED AT NEAR 2K TO FIX AN ISSUE ON A AN I HAVE PERSONALLY PUT 20K MILES ON. SO DISAPPOINTED I WILL LIKELY NEVER BUY CHRYSLER VANS AGAIN!

Electrical System
Filed Feb 21, 2018144,000 milesIL

WE HAVE HAD NUMEROUS TIME WHEN THE VAN WILL NOT START. THE ENGINE SOUNDS LIKE IT IS TRYING TO TURN OVER BUT NOTHING HAPPENS AND THE ENGINE LIGHT COMES ON. AFTER NUMEROUS ATTEMPTS THE VAN STARTS. WHEN IT HAS BEEN TAKEN IN TO THE CHRYSLER DEALERSHIP THEY ARE UNABLE TO DIAGNOSE THE PROBLEM DUE TO THE CODE BEING RESOLVED. MORE IMPORTANTLY THE VAN STALLED WHILE DRIVING 70 MPH ON THE HIGHWAY. LIGHTS, RADIO, FANS ALL WORKED BUT THE ENGINE JUST SHUT OFF. CHRYSLER DEALERSHIP STATED THEY COULDN'T FIND THE ISSUE AND PUT A NEW BATTERY IN. AFTER PICKING UP THE VEHICLE IS STALLED AGAIN GOING 30 MPH IN TOWN. AGAIN VAN WAS TOWED TO THE DEALERSHIP AND AGAIN WAS TOLD THE CODES WERE RESOLVED SO THEY WERE UNABLE TO FIGURE OUT WHAT WAS WRONG. THEY STATE THAT THEY SEE THERE ARE A LOT OF ELECTRICAL CODES BUT THAT THEY ARE UNABLE TO READ THEM BECAUSE THEY HAVE BEEN RESOLVED. VEHICLE HAS 144000 MILES ON IT AND HAS REGULAR MAINTENANCE DONE.

Service Brakes
Filed Feb 12, 2018OK

TIPM, I HAVE HAD TONS OF PROBLEMS WITH MY VAN SINCE I PURCHASED. THERE IS NO TELLING HOW MUCH I HAVE SPENT OF THE YEARS ON REPAIRS. COME TO FIND OUT MOST OF MY REPAIRS WERE NOT NECESSARY. THEY ALL CAME FROM THE FAULTY TIPM. I CAN'T BELIEVE THIS HAS NOT BEEN RECALLED. THE ISSUE IT CAUSES IS UNBELIEVABLE. THE STRESS AND INCONVENIENCE THIS HAS CAUSED ME AND MY FAMILY IS MORE THAN I COULD EVER IMAGINE. I'M OUT THOUSANDS OF DOLLARS ON REPAIR BILLS AND NOW I FIND OUT THAT IT WILL BE ANOTHER $1,300 TO FIX THIS. I HAVE BEEN HAVING ISSUES FOR YEARS!!! WHEN I WOULD TAKE IT IN THEY WOULD TREAT THE SYMPTOMS NOT THE PROBLEM WHICH I'M JUST FINDING OUT IS THE TIPM. IF THIS WOULD HAVE BEEN PROPERLY DIAGNOSED WHILE UNDER WARRANTY THAN NO BIG DEAL, BUT OF COURSE IT WAS NOT. I HAVE BEEN DRIVING AND ALL OF A SUDDEN BY BRAKES DON'T WORK, I TURN ON THE VAN START TO DRIVE AND IT WON'T SHIFT I HAVE TO PULL OVER AND TURN OFF THE VAN THEN RESTART IT. SOMETIMES IT WONT START JUST SITS THERE LIKE IT WANTS TO START. THE FUEL PUMP IS NOW CONSTANTLY RUNNING. I'M SURE THAT'S NOT SAFE AT ALL. THE ENGINE HOURS ARE TWICE WHAT THE MILEAGE SAYS IT SHOULD BE. HUM GUESS THAT'S CAUSE MY ENGINE IS RUNNING ALL THE TIME. THAT WOULD BE BECAUSE THE TIPM IS FLAWED.

Electrical System
Filed Feb 5, 2018155,000 milesKS

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND RESUMED DRIVING. IN ADDITION, ALL THE DOOR LOCKS UNLOCKED INDEPENDENTLY, THE RADIO FUNCTIONED INDEPENDENTLY, AND THE TIRE, TRACTION CONTROL, AND ABS WARNING INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY NEVER HEARD ABOUT THE VEHICLE HAVING THAT TYPE OF FAILURE. NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.

Electrical System
Filed Feb 1, 201885,000 milesWA

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO RAIRDON'S CHRYSLER DODGE JEEP RAM OF MARYSVILLE (16610 SMOKEY POINT BLVD, ARLINGTON, WA 98223, (360) 653-5664) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Fuel/Propulsion System
Filed Jan 29, 2018105,230 milesTX

THE FUEL PUMP REGULATOR GOES OUT AND THE WHOLE COMPUTER SYSTEM HAS TO BE REPLACED FOR 1100 PLUS DOLLARS.

Electrical System
Filed Jan 26, 201877,000 milesPA

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 10 MPH, THE ALTERNATOR FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR FAILED AND PRODUCED A REVERSE VOLTAGE, WHICH CAUSED THE ECU TO BE DESTROYED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

Electronic Stability Control (esc)
Filed Jan 20, 201853,500 milesOH

BLIND SPOT MONITORING SYSTEM FAILED BECAUSE SENSOR MODULE GOT WET ON THE INSIDE. SENSOR MODULE NOT SEALED ON CORRECTLY. CONNECTOR ALSO CORRODED BECAUSE OF SALT BEING USED ON STREETS HERE IN OHIO DURING WINTER MONTHS. THIS IS THE SECOND TIME THIS SYSTEM HAS FAILED FOR THE SAME PROBLEM. TALKED TO SERVICE MANAGERS AT 2 DIFFERENT CHRYSLER DEALERSHIPS AND WERE TOLD BY BOTH THAT THIS IS A COMMON PROBLEM WITH THIS PART AND THEIR OPINION IT IS A DESIGN FLAW WITH THIS PART DUE TO ITS EXPOSURE TO THE ELEMENTS.

Electrical System
Filed Jan 11, 201870,000 milesIA

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE KEY WAS UNABLE TO TURN OVER IN THE IGNITION AND THE VEHICLE FAILED TO START. IN ADDITION, THE AUTOMATIC START FOB FAILED TO FUNCTION FOR MORE THAN TWO YEARS. THE DEALER (STEW HANSEN DODGE RAM CHRYSLER JEEP, 12103 HICKMAN RD, URBANDALE, IA 50323, (515) 331-2900) STATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL AND THAT THE TIPM NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS EXCLUDED FROM A RECALL, BUT PROVIDED NO SOLUTION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Service Brakes
Filed Dec 29, 201767,000 milesPA

I SMELLED SOMETHING BURNING ON THE DRIVER'S SIDE OF THE VEHICLE. AFTER DRIVING A SHORT DISTANCE (15 MINUTES) I FOUND THE TIRE WAS VERY HOT. THE CAR HAD PREVIOUSLY BEEN INSPECTED 3 WEEKS PRIOR, HAD BRAKE PADS REPLACED, AND INSPECTION DETECTED NO ISSUES. HAD CAR TAKEN TO MECHANIC AND FOUND A BRAKE HOSE FAILED RESULTING IN CALIPER NOT RELEASING. BRAKE HOSE AND BRAKE PAD NEEDED REPLACED. THIS IS UNUSUAL FOR A CAR WITH ONLY 67000 MILES.

Electrical System
Filed Dec 29, 2017106,000 milesIN

WHILE DRIVING, MY VAN HAD AN ELECTRICAL MELTDOWN STARTING WITH MY SEAT WARMERS NOT STAYING ON. IT CONTINUED WITH GAUGES MALFUNCTIONING, HEADLIGHTS AND STEREO SHUT DOWN. FOLLOWED BY A COMPLETE SHUTDOWN OF THE VEHICLE. IT WAS DETERMINED THAT THE ALTERNATOR WENT OUT BUT ALSO FRIED THE ELECTRICAL SYSTEM RESULTING IN NEEDING THE TIPM AND ECM REPLACED. I SUSPECTED THE TIPM AS A PROBLEM SEVERAL MONTHS EARLIER WHEN THE VAN WOULD NOT START REGULARLY BUT IF YOU CONTINUED TO PUSH THE START BUTTON IT WOULD EVENTUALLY START. IT ALSO COMPLETELY SHUT DOWN ONCE WHILE DRIVING BUT THEN CAME BACK UP AFTER A COUPLE SECONDS. MY MECHANIC THOUGHT IT WAS THE STARTER. CHRYSLER HAS RECALLED THE TIPM FOR MY MAKE, MODEL, AND YEAR BUT SOMEHOW HAS SKIPPED MY VIN. A LAWSUIT WAS ALSO SETTLED IN 2015 WITH REGARDS TO THE TIPM AND THE VEHICLES NOT STARTING. I BELIEVE CHRYSLER SHOULD EXPAND THEIR VIN NUMBERS TO INCLUDE ALL VEHICLES LISTED IN THE YEARS INCLUDED IN THE LAWSUIT. IN ADDITION, CHRYSLER SHOULD BE FINANCIALLY LIABLE FOR ALL REPAIRS NECESSITATED BY THE MANUFACTURING/DESIGN DEFECT THAT CAUSES THE ELECTRICAL FAILURES.

Electrical System
Filed Dec 25, 201787,000 milesOH

VAN WOULD NOT START, ONLY CRANK AND CRANK. TOWED TO REPAIR SHOP AND FUEL PUMP WAS REPLACED. NEXT DAY VAN HAD STARTING PROBLEMS AGAIN. VAN WAS TAKEN BACK TO REPAIR SHOP. MECHANIC WAS UNABLE TO SOLVE PROBLEM SO VAN WAS TOWED TO A CHRYSLER DEALERSHIP. THE CHRYSLER DEALERSHIP WAS ALSO UNABLE TO SOLVE PROBLEM AND VAN WAS RETURNED BACK TO ME. AGAIN THE VAN WOULD NOT START, I TRIED THE TIPM BYPASS IDEA FOUND ONLINE. THE VAN HAS RAN OK SINCE, ONLY HAVING TROUBLES WHEN VERY COLD. THE VAN ONLY HAS 87000 MILES AND A VERY WELL MAINTAINED HISTORY. I AM SCARED THIS VAN WILL FAIL AND SERIOUSLY HURT SOMEONE. THE COST FOR A NEW TIPM IS VERY EXPENSIVE AND I DON'T KNOW IF THIS WILL EVEN FIX THE PROBLEM. I HAVE ALREADY SPENT $900 ON A NEW FUEL PUMP AND HAVE THE SAME PROBLEMS. PLEASE HELP

Electrical System
Filed Dec 17, 201743,000 milesTX

THE FUEL PUMP RELAY INSIDE THE TIPM (FUSE BOX CIRCUIT BOARD FUEL PUMP RELAY) THE VEHICLE WOULD NOT START SOMETIMES AND DIED A FEW TIMES OUT DRIVING IT OUT ON THE HIGHWAY. I BOUGHT A NEW RELAY AND HAD IT SOLDER IN TO MY TIPM AND IT WORKS GREAT NOW THEN A ENGINE LIGHT CAME ON AND IT SAY'S IT'S NOT COMMUNICATION WITH MY PCM THEN IT'S WORKING AGAIN. VEHICLE RUNS GREAT NOW AND STARTING. I HEAR CHRYSLER 2011 TOWN AND COUNTRY VANS ARE HAVING A LOT OF PROBLEMS WITH THE SAME ISSUES BUT NO RECALLS ON THE TIPM BOX MODULES.

Electrical System
Filed Dec 7, 2017105,000 milesWI

TRANSMISSION SLIPPING, OCCASIONALLY DOES NOT SHIFT OUT OF 1ST GEAR WHEN EXCELLERATING FROM STOP LIGHT OR SIGN. BACK DRIVER SIDE DOOR SOUNDS LIKE ELECTRIC SNAPPING LOUDLY FROM IT WHEN IN GEAR AND EXCELLERATING. THIS HAS HAPPENED MANY TIMES.

Electrical System
Filed Dec 6, 2017125,000 milesOH

THE CAR IS HAVING MAJOR ISSUES WITH THE FUEL PUMP CONTINUING TO RUN. IN THE LAST 30 DAYS IT IS NOT WANTING TO START IN THE MORNING. I HAVE READ ON THIS ISSUE AND CHRYSLER HAS HAD SEVERAL HUNDRED COMPLAINTS ABOUT THE TIPM BEING BAD CAUSING THE FUEL PUMP TO CONTINUE TO RUN OR THE VAN NOT TO START ON COLD MORNINGS. THIS HAS ALSO CAUSE THE VAN TO STOP RUNNING WHILE YOU ARE DRIVING THE VEHICLE DOWN THE ROAD.

Electrical System
Filed Dec 6, 201755,000 milesOH

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE IGNITION FAILED TO START THE VEHICLE. AFTER SEVERAL ATTEMPTS, THE VEHICLE FINALLY STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (HENDRICKS HOVER AUTOMALL, 1626 MONTGOMERY HWY, HOOVER AL 35216) WHERE IT WAS DIAGNOSED THAT THE KEYS NEEDED TO BE REPLACED. THE KEYS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

Air Bags
Filed Dec 5, 2017WA

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE HORN INADVERTENTLY FAILED TO SOUND. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP DODGE OF TRI-CITIES AT (509) 591-0629 (7171 W CANAL DR, KENNEWICK, WA 99336) WHERE IT WAS DIAGNOSED THAT THE AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE. *TT CONSUMER STATED HORN IS BROKEN. UPDATED 8/9/18*JB

Service Brakes
Filed Dec 4, 201743,000 milesCA

WHEN BRAKING THE STEERING WHEEL AND CAR SHAKE.... HAVE HAD BRAKES CHECKED REPLACED POWER STEERING FLUID AND IT'S STILL HAPPENING ALSO HAS THE SAME PROBLEM IN REVERSE

Electrical System
Filed Dec 4, 2017160,000 milesNC

THE FUEL PUMP RELAY FAILED. THE FUEL PUMP RELAY IS MUCH SMALLER THAN THE INDUSTRY AVERAGE, AND THE CONTACTS OVERHEATED. THE RELAY RANDOMLY FAILED MULTIPLE TIMES WHILE DRIVING. THE PROBLEM WAS INTERMITTENT, AND THE VEHICLE WAS FUNCTIONING NORMALLY BY THE TIME IT MADE IT TO A SERVICE FACILITY FOR TESTING/REPAIR. THE RELAY ON THIS PARTICULAR DESIGN IS INTEGRATED INTO THE FUSE BOX, WHICH CHRYSLER CALLS A TOTALLY INTEGRATED POWER MODULE, OR TIPM. THE DESIGN MAKES IT PRONE TO FAILURE BECAUSE OF THE SIZE OF THE RELAY (TOO SMALL FOR THIS APPLICATION) AS EVIDENCED BY THE RECALL FOR JEEPS THAT USE THE SAME WIRING.

Fuel/Propulsion System
Filed Dec 4, 201775,000 milesIL

SUMMARY: I BELIEVE THAT THE TIPM FUEL PUMP RELAY IS CAUSING THE ISSUES. IT HAS LEFT THE FUEL PUMP ON WHEN THE ENGINE AND POWER WAS OFF WITH THE KEY OUT OF THE VEHICLE. IT HAS MANY TIME CRANKED WITHOUT STARTING, WHILE STATIONARY WITH THE ENGINE COLD AND ALSO WHILE HOT. THIS MORNING IT SHUT OFF WHILE DRIVING MY KIDS TO SCHOOL IT SHUTOFF THE ENGINE WHILE DRIVING DOWN THE HIGHWAY FOLLOWED BY CRANKING IT WAS RESTARTED. IT FAILED TO START AFTER COMING OUT OF THE SCHOOL. I HAVE SEEN THAT CRYSLER RECALLED THIS PART ON DURANGOS WITH THE SAME ENGINE AND MODEL YEAR.

Power Train
Filed Nov 28, 2017114,000 milesMN

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT ANY SPEED, THE VEHICLE SLOWED DOWN AND GRADUALLY ACCELERATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER (CORNERSTONE CHRYSLER JEEP DODGE, ELK RIVER, MN, 763-441-2300) FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP RELAY WAS FAULTY AND WAS NOT UNDER RECALL. THE FAILURE RECURRED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 114,000.

Electrical System
Filed Nov 26, 201789,107 milesWI

I BELIEVE THAT THE TIPM FUEL PUMP RELAY IS CAUSING THE ISSUES. IT HAS LEFT THE FUEL PUMP ON WHEN THE ENGINE AND POWER WAS OFF WITH THE KEY OUT OF THE VEHICLE. IT HAS MANY TIME CRANKED WITHOUT STARTING, WHILE STATIONARY WITH THE ENGINE COLD AND ALSO WHILE HOT. LAST NIGHT IT SHUTOFF THE ENGINE WHILE DRIVING DOWN THE HIGHWAY FOLLOWED BY CRANKING WITHOUT STARTING.

Electrical System
Filed Nov 26, 2017121,000 milesMI

VEHICLE STALLS OUT COMING TO A STOP. IT IS GETTING WORSE BY THE DAY. I HAVE TO PUT IT IN PARK TO START IT BACK UP. I AM CONCERNED THAT I WILL BE REAR ENDED. I UNDERSTAND THE DURANGO HAS BEEN RECALLED FOR THE SAME ISSUE. SPECIFICALLY THE TIPM IS FAULTY. WHY HAVE THEY NOT RECALLED ALL MODELS?

Electrical System
Filed Nov 8, 201792,000 milesCO

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AUTONATION JEEP (16300 W COLFAX AVE, GOLDEN, CO 80401) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED TWICE, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE FAILED TO OPERATE WITH THE KEY, BUT NOT WITH THE REMOTE. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER PANEL AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT, WHEN THE TECHNICIAN TESTED THE VEHICLE, IT MISFIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

Electrical System
Filed Nov 5, 201764,980 milesPA

CAR WILL NOT START FROM "PARK" OCCASIONALLY. LIGHTS WILL WORK, GAUGES WILL WORK, STARTER WILL NOT CRANK TO TURN THE ENGINE OVER. THIS USUALLY OCCURS WHEN VEHICLE IS AT NORMAL OPERATING TEMPERATURES, AFTER DRIVING TO THE STORE AND TURNING IT OFF. THEN TRYING TO START CAR WHEN LEAVING STORE. AFTER TWO TO SEVEN TRIES, STARTER WILL WORK AND ENGINE STARTS.

Electrical System
Filed Nov 3, 201789,000 milesSC

THIS CAR HAS DIFFICULTY STARTING. THE BATTERY WAS CHECKED, REPLACED AND IT STILL HAPPENS. ALSO, THE CAR WILL STALL WHEN GOING BETWEEN 20-30 MILES PER HOUR. IT IS A VERY SCARY SITUATION.

Service Brakes
Filed Nov 1, 2017IL

I HAVE A 2011 CHRYSLER TOWN AND COUNTRY. AS OF TODAY I HAVE HAD THE VEHICLE UNDER 3 YEARS AND HAVE HAD TO REPLACE THE ALTERNATOR 3 TIMES, 3 NEW BATTERIES, THE MASTER CYLINDER AND BREAK BOOSTER WAS REPLACED, MULTIPLE SENSORS, MY ABS AND TRACTION CONTROL NEVER FUNCTIONS CORRECTLY. THIS IS ALL BECAUSE OF THE TIPM THAT IS MALFUNCTIONING AND YOU CANT GET ONE OF THESE BECAUSE THEY ARE BACK ORDERED. AND WHEN YOU CALL THE DEALER SHIP OR CHRYSLER THEY TELL YOU THERE IS NOTHING THEY CAN DO.

Engine
Filed Nov 1, 201797,000 milesOH

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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