Page 16 of 18 · complaints 751–800 of 857

2005 Chrysler Town And Country complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2005 record →

Power Train › Automatic Transmission
Filed May 31, 2006WA

LARSON CHRYSLER IS UNABLE TO SOLVE THE PROBLEM OF SLIPPING OF THE GEAR SHIFT. THE GEAR SHIFT SLIP FROM DRIVE TO ANOTHER GEAR NOR DOES IT LOCK IN DRIVE. MY BE TRAVELING 60 MILES PER HOUR, I COULD BE KILLED. I HAVE INFORMED LARSON CHRYSLER ABOUT THE PROBLEM AND THEY HAVE NOT REALLY SOLVED IT. *JB

Service Brakes, Hydraulic › Fluid
Filed May 30, 2006OH

THE BRAKE FLUID IN THE CONSUMER'S 2005 CHRYSLER TOWN AND COUNTRY WAS CONTAMINATED. *TS WHILE DRIVING THE BRAKES LOCKED UP. THE VEHICLE WAS SERVICED AT THE DEALER AND 5 DAYS LATER THE BRAKES LOCKED UP AGAIN. THE DEALER BELIEVES THE INCIDENTS WERE CAUSED BY CONTAMINATED BRAKE FLUID. THE CONSUMER BELIEVES THE FLUID WAS CONTAMINATED WHEN IT CAME FROM THE FACTORY BECAUSE NO BRAKE SERVICE HAD BEEN DONE SINCE THE VEHICLE WAS LEASED. *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed May 24, 200616,900 milesVA

2005 T & C LIMITED - 16K MILES....NO SIGNS OF TROUBLE UNTIL LAST WEEK, WHEN AN OBVIOUS GRINDING NOISE BECAME APPARENT IN THE RIGHT FRONT. CHECKED THE RIGHT FRONT ROTOR, AND ABNORMAL GROOVING AND GOUGING WAS EVIDENT - HOWEVER, LEFT FRONT ROTOR LOOKED FINE, AND HADN'T NOTICED ANY NOISE EMANATING FROM THERE. LED ME TO BELIEVE THERE PROBABLY WAS SOME SORT OF DESIGN DEFECT WITH THE RIGHT FRONT BRAKE SYSTEM. LONG STORY SHORT - DEALER SAYS "METAL ON METAL" BOTH FRONT BRAKES - NEED TO RESURFACE ROTORS AND REPLACE BRAKE PADS, PLUS BLEED THE BRAKE FLUID, TO THE TUNE OF $360 - WARRANTY WON'T COVER, AS BRAKES ONLY COVERED TO 12K MILES. MY 2002 T & C DIDN'T NEED ANY KIND OF BRAKE SERVICE UP TO 40K WHEN WE TRADED IT IN. FRIEND WHO HAD SAME MAKE/MODEL MINIVAN (2005 T & C) HAD TO REPLACE BRAKES AT 20K. ONE SERVICE MANAGER IN SMALL TOWN WISCONSIN SAID "I HAVEN'T HAD TO REPLACE BRAKES PRIOR TO 35K IN MY FIFTEEN YEARS AS A MECHANIC." MY SERVICE MANAGER SAID 2005/2006 MODEL YEAR T & C'S COMING BACK PREMATURELY WITH BRAKE ISSUES. OBVIOUSLY, SOMETHING WAS CHANGED IN THE HYDRAULIC SYSTEM/BRAKE SYSTEM (DOWNGRADE IN PARTS TO CUT COSTS?) THAT HAS RESULTED IN PREMATURE WEAR AND TEAR ON THE BRAKES. ALSO, WE HAD NO WARNING WHATSOEVER THAT THE BRAKES WERE WEARING DOWN - NO SQUEALING...NOTHING. THIS IS UNACCEPTABLE! *JB

Engine and Engine Cooling › Engine
Filed May 24, 200616,489 milesMI

DT*: THE CONTACT STATED WITHOUT WARNING, AT VARIOUS SPEEDS THE VEHICLE STALLED. THE VEHICLE RESTARTED AND WAS TAKEN TO THE DEALERSHIP. THE DEALERSHIP REPLACED THE FUEL INJECTOR, AIS AND AIC SOLENOID, FUEL PUMP, AND CLEANED THE THROTTLE BLADE, AND REFLASHED THE POWERTRAIN CONTROL MODULE. THE PROBLEM HAS NOT RETURNED SINCE THE REPAIR.

Visibility › Glass, Side/Rear
Filed May 3, 2006WA

I DROVE TO WORK @ 8:30 AM AND PARKED MY CAR BETWEEN TWO OTHER CARS. WITHIN AN HOUR MY REAR SIDE VENT WINDOW BLEW OUT. THE LITTLE TINY GLASS PIECES BLEW OVER 20 FEET ONTO OTHER CARS. I DID CALL THE POLICE THINKING IT VERY UNUSUAL. THE OFFICER THOUGHT IT WAS VERY STRANGE NOT TO HAVE MUCH GLASS IN THE VEHICLE. THE OFFICER ASSURED ME THAT IT HAD NOT BEEN BROKEN INTO. I CALLED THE CHRYSLER DEALER THAT I HAD PURCHASED THE CAR FROM. THEY HAD ME TAPE UP THE WINDOW WITH PLASTIC AND DRIVE TO THE GLASS REPAIR SHOP. I WAS LUCKY THAT THE CAR DEALER FOOTED THE BILL. THIS IN MY OPINION WAS NO ACCIDENT. THE WINDOW SIMPLY BLEW OUT. LUCKILY, I HAD DROPPED ALL THE CHILDREN OFF AT SCHOOL THAT MORNING. (MY DAY FOR CARPOOL) *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed May 1, 200619,100 milesMI

I USE CHRYSLER'S TOWN AND COUNTRY VAN LIMITED EDITION (YEAR 2005). AS I WAS DRIVING , SUDDENLY THE VEHICLE STOPPED RESPONDING TO MY ACCELERATOR. EVEN I PRESS HARD VEHICLE DOES NOT PICKUP THE SPEED. I TRIED APPLY THE BREAKS AND BREAKS DID NOT RESPOND. SO I HAVE PULLED VEHICLE ASIDE AND PUT IT IN PARKING GEAR (USING THE GEAR SHIFT ROD) TO BRING THE VEHICLE TO A SUDDEN STOP WITH A JERK. THEN I SWITCHED OFF THE ENGINE. AFTER THAT ENGINE WOULD NOT START. HAPPENING THIS ON THE ROAD IS DANGEROUS. I HAD TO DO ALL MY CONTROLS IN THE MIDDLE OF THE SPEEDING TRAFFIC. I ALSO HEARD OF SIMILAR INCIDENTS ABOUT THIS VEHICLE. REQUEST YOU TO EVALUATE THIS VEHICLE TO SAVE SOME LIVES ON THE ROAD. THIS PROBLEM WAS DIAGNOSED AS FAILURE OF FUEL PUMP AND SERVICE CENTER REPLACED THE FUEL PUMP. *NM

Electrical System
Filed Apr 19, 200622,000 milesKY

DT*: THE CONTACT STATED THE VEHICLE STALLED TWICE WITHOUT WARNING WHILE TRAVELING 25 MPH. AFTER WAITING A FEW MINUTES, THE VEHICLE RESTARTED BOTH TIMES. THE DEALERSHIP DETERMINED THAT THE TSD NEEDED TO BE REPROGRAMMED. THE VEHICLE IS AWAITING REPAIRS. IN ADDITION THE INSTRUMENT PANEL LIGHTS ILLUMINATE INTERMITTENTLY. THE DEALERSHIP IS AWARE OF THIS PROBLEM AND RECOMMENDED REPLACING SOME TYPE OF MODULE.

Wheels › Lugs/Nuts/Bolts/Studs
Filed Apr 11, 200622,000 milesNC

DT*: THE CONTACT STATED WHILE HAVING THE TIRES ROTATED FOR REGULAR MAINTENANCE, THE LEFT FRONT STUDS SHEARED OFF WHEN THE TIRE WAS BEING TORQUED. THE DEALER REPLACED 2 STUDS AND THE TIRE WAS ATTACHED PROPERLY. UPDATED 05/16/06. *JB

Air Bags › Frontal › Sensor/Control Module
Filed Apr 11, 200639,500 milesNY

DT*: THE CONTACT STATED THE AIRBAG LIGHT ILLUMINATED. THE DEALERSHIP DETERMINED THE CONTROL MODULE NEEDS TO BE REPLACED.

Structure › Body › Door1 injured
Filed Apr 10, 200650,000 milesPA

DT*: THE CONTACT STATED WHILE THE POWER CONTROL WAS PRESSED FOR THE AUTOMATIC SLIDING DOOR, IT OPENED AND CLOSED ONTO A PASSENGER'S LEG UPON EXITING THE VEHICLE RESULTING IN MINOR INJURIES. THE AUTOMATIC SLIDING DOOR HAD A PREVIOUS HISTORY OF INTERMITTENTLY OPENING AND CLOSING WHEN THE POWER CONTROL PANEL WAS PRESSED. ALTHOUGH THE VEHICLE WAS SEEN BY A DEALER, THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM.

Air Bags › Frontal › Sensor/Control Module
Filed Apr 7, 2006IA

CHRYSLER TOWN & COUNTRY 2005 MINIVAN TOURING CAR. AIRBAG LIGHT CAME ON AND REMAINS ON. CALLED DEALER WHERE WE BOUGHT THE CAR AND HAVE APPOINTMENT NEXT WED. 4/12/06 TO GET PROBLEM CORRECTED. DEALER SAID AIRBAG MAY OR MAY NOT DEPLOY. WE ARE RELUCTANT TO DRIVE IT UNTIL PROBLEM IS CORRECTED. AT THIS TIME WE HAVE TO PAY FOR THIS SERVICE. WANT IT ON RECORD THAT WE HAVE THIS PROBLEM. *JB

Steering › Hydraulic Power Assist › Power Steering Fluid
Filed Apr 7, 20069,000 milesNJ

CURRENTLY THIS VEHICLE HAS APPROX. 18,000 MILES. HAS BEEN TO THE DEALER 4 TIMES WITH A 5TH VISIT COMING SOON. CHRYSLER SHOULD GIVE AWAY COMPLEMENTARY COTS AND PILLOWS TO NEW CAR CUSTOMERS SO THAT THEY CAN SLEEP AT THE SERVICE DEPARTMENTS AT DEALERSHIPS, ESPECIALLY THE UNION SHOPS THAT DON'T WORK ON SATURDAYS (AND SEEM NOT TO CARE ABOUT THE VEHICLE IN THE FIRST PLACE). 1. BROKEN FORWARD ENGINE MOUNT, 2. LOOSE SWAY BAR/SWAY BAR MOUNTS REPLACED, 3. HIGH PITCHED GRINDING NOISE ON COLD STARTUP (MAYBE THE STARTER BUT SINCE IT NEVER DOES IT AT THE DEALERSHIP I'LL NEVER KNOW FOR SURE), 4. CRUISE CONTROL DOES WHAT IT WANTS TO (SET IT TO 55 MPH, IT CAN ACTUALLY GO DOWN TO 51 OR UP TO 59 DEPENDING ON THE TERRAIN, DEALER SAYS IT'S NORMAL), 5. POWER STEERING (RED) FLUID IS LEAKING, NOW THERE'S A SURPRISE! AND FINALLY 6. THE DRIVER'S SIDE WINDOW MAKES CREAKING NOISES WHEN IT'S GOING UP, I KNOW IT'S NOT A SAFETY ISSUE BUT IT IS ANNOYING. I SHOULD HAVE FORKED OVER THE EXTRA CASH FOR A SIENNA OR ODYSSEY MINIVAN, YOU GET WHAT YOU PAY FOR. THIS IS MY FIRST AND LAST CHRYSLER. *JB

Power Train › Automatic Transmission
Filed Apr 5, 200610,500 milesTN

THE PROBLEM IS WITH THE TRANSMISSION. FIRST PROBLEM WAS DISCOVERED IN DECEMBER 2005. THE DEALER FIXED THE PROBLEM. NEXT PROBLEM OCCURRED MARCH 22. HE CAR WAS TOWED TO THE DEALER AND IT'S STILL THERE UNTIL THIS TIME. TALKED TO THE DEALER AND DAIMLER CHRYSLER CORPORATION A NUMBER OF TIMES AND HAVE NOT HEARD OF ANY GOOD NEWS EITHER FROM THE DEALER OR DAIMLER CHRYSLER CORPORATION. WE NEED HELP AND ASSISTANCE BECAUSE WE I REALLY DON'T KNOW WHAT'S GOING ON. *JB

Air Bags › Frontal › Sensor/Control Module
Filed Mar 29, 200651,240 milesNY

AIR BAG LIGHT CAME ON. BEING A SCHOOL VEHICLE IT PLACES THE VAN OUT OF SERVICE. I CONTACTED THE DEALER TO DIAGNOSE THE PROBLEM AND FOUND OUT THIS IS A COMMON PROBLEM AND SINCE THE VAN HAS 51000 MILES ON IT THE WARRANTY HAS EXPIRED. I FEEL THIS BEING A SAFETY ISSUE CHRYSLER SHOULD COVER THE REPAIR. I DO KNOW OF ONE OTHER SCHOOL VAN THAT HAS HAD THE SAME ISSUE WITH THE AIR BAG LIGHT. I ALSO FEEL THAT MOST CONSUMERS WOULD IGNORE THE LIGHT AND TAKE THEIR CHANCES BEFORE SPENDING 214.00 ON THE REPAIR.*JB

Service Brakes, Hydraulic
Filed Mar 27, 200617,000 milesCT

I HAVE A 2005 CHRYSLER T & C W/ 17K MILES. HEARD GRINDING METAL TO METAL NOISE. DEALER SAYS NEEDS NEW FRONT BRAKES. 1 DEALER SAYS "ALL OF THE T & C'S & CARAVANS ARE COMING IN FOR BRAKES BETWEEN 15K-20K MILES." ANOTHER DEALER SAYS SHOULDN'T NEED BRAKES UNTIL 26K OR MORE. CHRYSLER SAYS, "SORRY, WE HAVE NOT HEARD OF THIS DEFECT, SO WE WILL NOT COVER IT." WHEN ASKED, "SO YOU ARE NOT RECEIVING REPORTS OF THESE VANS NEEDING BRAKES SO SOON?" THEIR RESPONSE IS "NO". DEALER SAYS THEY HAVE CALLED CHRYSLER ABOUT THIS MANY TIMES, BUT CHRYSLER WILL NOT COVER IT, SO THE DEALER HAS DECIDED TO TELL CUSTOMERS NEEDING BRAKES THIS EARLY ON VANS IS "NORMAL MAINTENANCE" BECAUSE THE VANS ARE SO "HEAVY". BOTTOM LINE-DEALER IS CHARGING ME $352.98 TO REPLACE FRONT PADS & RESURFACE ROTORS. CHRYSLER WILL NOT COMPENSATE. *JB

Engine and Engine Cooling › Engine
Filed Mar 25, 20061,135 milesIL

I PURCHASED A 2005 CHRYSLER TOWN AND COUNTRY IN APRIL OF 2005 WITH ONLY 265 MILES ON IT. THE ENGINE SHUT OFF IN MAY OF 2005 AND CONTINUES TO DO SO EVEN THOUGH THE DEALER HAS REPLACED THE PCM. THE DEALER IS SAYING THEY ARE UNABLE TO REPAIR THE CAR BECAUSE THEY CAN NOT DUPLICATE THE PROBLEM OR GET CODE READINGS FROM THEIR COMPUTERS. MY VEHICLE'S PASSENGER AIR BAG LIGHT KEEPS COMING ON ALSO. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Mar 21, 200616,733 milesOH

PUT MY CAR IN SERVICE JUST 3 DAYS BEFORE MY TRIP. I WAS 700 MILES FROM HOME WHEN MY CAR JUST SHUT DOWN. I WAS STUCK ON SATURDAY WITH NO CHRYSLER SERVICE STATIONS OPEN UNTIL MONDAY. IN THE END CAR WAS READING 1/4 TANK BUT WAS ACTUALLY EMPTY. I RENTED A CAR TO CONTINUE MY TRAVEL WHILE THEY WORKED ON MY CAR. TOOK ALL WEEK AND THEY STILL DIDN'T COMPLETE FIXING IT. PICKED IT UP ON MY WAY BACK HOME AND IT TOOK OVER 3 WEEKS TO FIX ONCE BACK HOME. REPLACED FUEL LEVEL SENDING UNIT, THIS DID NOT WORK. REPLACED BCM UNIT AND REPLACED, DID NOT WORK. IN THE END HAD TO REPLACE THE FUEL PUMP, FUEL MODL KIT, AND TANK SUBLET REPAIR. *NM

Back Over Prevention › Warnings › External/Pedestrian AlertCrash
Filed Mar 20, 20069,500 milesMO

DT*: THE CONTACT STATED THE REAR BACKING ALARM WAS INAUDIBLE TO THE DRIVER. THIS CAUSED A MINOR ACCIDENT WHILE BACKING; THE CONTACT STRUCK ANOTHER VEHICLE CAUSING MINOR DAMAGE. THE DEALERSHIP AND MANUFACTURER DETERMINED THIS IS HOW THE VEHICLE WAS MANUFACTURED AND NO REPAIRS ARE AVAILABLE.

Electrical System
Filed Mar 20, 200611,914 milesWA

05 CHRYSLER TOWN & COUNTRY VAN LIMITED PURCHASED 5/22/05 WITH 25 MILES ON ODOMETER FROM DICK HANNAH CHRYSLER JEEP IN VANCOUVER, WASHINGTON.[XXX]. ON 03/14/06 VEHICLE WAS TAKEN IN FOR ROUTINE MAINTENANCE PLUS THE COMPLAINT THAT HEADLAMPS AND DASH LAMPS ARE PULSATING WHEN DRIVING VEHICLE. RESPONSE FROM DEALERSHIP WAS COMPARED TO ANOTHER LIKE VEHICLE. BOTH ARE DOING THE SAME. CONTACTED TECHLINE..TOLD NORMAL OPERATIONAL CHARACTERISTICS FOR THIS YEAR AND MODEL. CONTACTED CHRYSLER CUSTOMER SERVICE 3/20/06 AND RECEIVED NO HELP. *JB UPDATED 07/16/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine and Engine Cooling › EngineCrash
Filed Mar 15, 200611,700 milesMI

COMPLETE FAILURE OF VEHICLE SAFETY SYSTEMS WHILE VEHICLE IN MOTION TIME: ABOUT 3:45 PM PLACE: LONG MEADOW ELEMENTARY SCHOOL IN ROCHESTER HILLS, MI 48309 VEHICLE: 2005 TOWN & COUNTRY - [XXX] MILEAGE 11,700 1. AFTER ARRIVING IN THE SCHOOL PARKING LOT, MY WIFE SLOWED DOWN TO TAKE A TURN TO PARK IN A SPOT. 2. THE VEHICLE COMPLETELY STALLED AND STOPPED. 3. SHE TURNED OFF THE IGNITION AND THEN RESTARTED THE ENGINE. THE ENGINE STARTED. 4. SHE TRIED TO TURN AND PARK AT THE SAME SPOT ON LEFT SIDE. THE STEERING DID NOT RESPOND AND VEHICLE KEPT MOVING IN STRAIGHT DIRECTION. 5. SHE TRIED TO STOP THE VEHICLE BY APPLYING THE BRAKES REPEATEDLY WITH NO RESPONSE. 6. SHE ALSO TRIED TO STEER VEHICLE TOWARDS EMPTY SPACE WITH NO RESULT. 7. SHE PUT THE TRANSMISSION IN PARKING; IT MADE SOME LOUD NOISE BUT DID NOT STOP THE VEHICLE. 8. THERE WAS A STEEL GATE RIGHT IN FRONT ABOUT 40-50 YARDS FROM WHERE SHE STARTED. THE VEHICLE CRASHED IN THE GATE AND STOPPED. NO ONE WAS INJURED. THERE WAS DAMAGE TO THE STEEL GATE AND THE VEHICLE. 9. I ARRIVED AT THE PLACE ABOUT 15-20 MINUTES LATER. I WAS ABLE TO START THE ENGINE BUT DID NOT TRY TO MOVE/REVERSE IT. 10. SCHOOL AUTHORITIES INFORMED THE POLICE ABOUT THE INCIDENT. 11. AROUND 5 P.M. THE VEHICLE WAS TOWED TO BODY SHOP OF GOLLING CHRYSLER JEEP IN BLOOMFIELD HILLS, MICHIGAN 12. NEXT MORNING (MARCH 10TH), MS SHEILA FROM GOLLING CHRYSLER BODY SHOP CALLED ME . AS PER HER, THE FUEL PUMP OF THE VEHICLE HAS PROBLEMS AND THAT EXPLAINS THE PROBLEM WITH BRAKING AND STE

Electrical System
Filed Feb 28, 2006OR

ALL LIGHTS, DASH, HEADLIGHTS ETC., WILL CONSTANTLY FLICKER WHEN USING ACCESSORIES, ESPECIALLY WHEN USING SEAT HEATERS. DEALER COULD NOT FIND PROBLEM AND EVENTUALLY TOLD ME IT IS NORMAL FOR THIS VEHICLE. *JB

Exterior Lighting › Headlights › Switch
Filed Feb 27, 200614,000 milesMO

DT*: THE CONTACT STATED WITHOUT WARNING THE HEADLIGHTS WENT OUT INTERMITTENTLY, BUT WOULD COME BACK ON. THE DEALERSHIP DETERMINED THE HEADLIGHT SWITCH NEEDED TO BE REPLACED. THE PART HAS BEEN ORDERED, BUT THE DEALERSHIP ADVISED THE CONTACT THE HEADLIGHTS COULD GO OUT AT ANY TIME. UPDATED 03/17/06. *JB

Visibility › Glass, Side/Rear
Filed Feb 26, 200611,970 milesTX

TAKING OFF FROM A STOP LIGHT ON A FLAT ROAD THE REAR VENT WINDOW OF MY 2005 CHRYSLER TOWN AND COUNTRY, WHICH WAS CLOSED AT THE TIME, JUST FELL OUT. IT HIT THE GROUND AND SHATTERED ALL OVER. THERE WERE NO INJURIES AND NO ADDITIONAL PROPERTY DAMAGE, BESIDES THE DAMAGE TO THE VAN FROM THE WINDOW COLLIDING WITH IT. *NM

Steering › Rack and Pinion › Rack
Filed Feb 23, 2006OH

PURCHASED 2005 TOWN AND COUNTRY SHORT WHEEL BASE IN MARCH OF 2004. IN FEBRUARY 2006, WITH LESS THAN 24,000 MILES STARTED HEARING CLUNKING NOISE IN LEFT FRONT END AND ON COLD START THERE WAS A SQUEALING NOISE FROM ENGINE. TOOK TO DEALER, IDENTIFIED SQUEALING NOISE AS A LEAKING RACK AND PINION GEAR - SAID LEAK WAS INSIDE SINCE I SAW NO EVIDENCE OUTSIDE - DEALER REPLACED THE RACK AND PINION UNDER WARRANTY - SERVICE WRITER STATED THEY HAD SIMILAR PROBLEMS ON OTHER T&CS. CLUNKING NOISE ATTRIBUTED TO WORN FRONT SWAY BAR CUSHION - REPLACED UNDER WARRANTY. SERVICE WRITER SAID THEY HAD SIMILAR PROBLEMS, AND THOUGHT IT WAS MAYBE A DESIGN FLAW. WILL HOLD ON TO THE PAPERWORK. *JB

Latches/Locks/Linkages › Doors › Latch
Filed Feb 22, 200652,000 milesKY

THE REAR SLIDING DOOR ON OUR 2005 CHRYSLER TOWN & COUNTRY HAS FAILED, MAKING IT IMPOSSIBLE TO OPEN THE DOOR MORE THAN 12 INCHES. THIS IS A SAFETY PROBLEM BECAUSE WE OBVIOUSLY HAVE A VAN SO THAT WE CAN TRANSPORT OUR CHILDREN. THE DESIGN APPEARS FLAWED. THERE IS A CHEAP PLASTIC CHAIN CARRIER THAT CONTAINS WIRING AND RIDES IN THE DOOR TRACK. THIS HAS BLOWN APART, CAUSING THE CAR WIRING TO BE EXPOSED AND SUBJECT TO WEAR IN THE DOOR TRACK. ALTHOUGH WE ONLY HAVE 54000 MILES ON THE CAR, CHRYSLER SAYS THIS IS A WEAR AND TEAR ITEM (I.E., WE'VE JUST USED THE DOOR TOO MUCH). THEY WON'T FIX IT, EVEN THOUGH THE DOOR ON THE OTHER SIDE IS BEGINNING TO HAVE PROBLEMS TOO (BUSHINGS FALLING OFF, ROUGH CLOSING, ETC). IT LOOKS TO US LIKE THE WHOLE SLIDING DOOR CONCEPT AT CHRYSLER NEEDS TO BE RETHOUGHT. WE CAN'T BE THE ONLY ONES WITH THIS PROBLEM. FOR US, OPENING AND CLOSING THIS DOOR ARE THINGS OF THE PAST UNTIL WE CAN COME UP WITH THE $300 QUOTED TO US BY THE DEALER, JEFF WYLER IN NEWPORT, KENTUCKY, FOR A REPAIR THAT IS OBVIOUSLY A DESIGN FLAW. CONTACTING CHRYSLER'S CORPORATE HEADQUARTERS (SINCE THIS IS OBVIOUSLY A SAFETY ISSUE WITH KIDS RIDING IN THE BACK) GOT US NOWHERE--IN FACT, THEY ALSO STONEWALLED FOR A WHILE ON REPLACING THE SOLENOID ON THE TRANSMISSION--WHICH WAS LEAKING, INDICATING TO US THAT CHRYSLER'S LEGENDARY TRANSMISSION PROBLEMS ARE STILL NOT FIXED, EVEN ON ITS MOST RECENT VEHICLES. WE'VE OWNED THREE CHRYSLER VANS, MEANING THE CHRYSLER HAS MADE QUITE A BIT OF MONEY OFF OF OUR FAMI

Tires › Pressure Monitoring and Regulating Systems
Filed Feb 14, 2006CO

TIRE PRESSURE SENSORS ARE NOT CORRECTLY CALIBRATED ON BY '05 CHRYSLER TOWN AND COUNTRY MINI-VAN. MY DEALER REFUSES TO CALIBRATE THEM. THEY INSIST THAT I OVER INFLATE MY TIRES TO COMPENSATE FOR THE MIS-CALIBRATED SENSORS. *JB

Air Bags › Frontal › Sensor/Control Module
Filed Feb 4, 20063,535 milesTX

AIR BAG WARNING LIGHT WOULD COME ON AND OFF INTERMITTENTLY AND THAN STAY ON UNTIL ENGINE WAS TURNED OFF. THIS WOULD HAPPEN EACH TIME THE VEHICLE WAS DRIVEN THE DAY PRIOR SERVICE. ALSO PRIOR AND DURING THE WARNING LIGHT INCIDENT THERE WAS A RATTLING LIKE NOISE IN THE DASH AREA. WHEN I TOOK THE VEHICLE IN FOR SERVICE THEY FOUND A SHORT AND REPLACED THE CLOCK SPRING. I ASK THE SERVICE ADVISOR IF IT WOULD HAVE CAUSED A PROBLEM WITH THE AIR BAGS TO WORK PROPERLY AND WAS TOLD THAT IT COULD HAVE CAUSED A MALFUNCTION OF EITHER NOT WORKING WHEN NEEDED OR PREMATURELY INFLATING. *NM

Tires
Filed Feb 4, 2006TX

ON JANUARY 28,2006 WAS DRIVING FROM SAN ANTONIO TO HOUSTON TX DURING A MILD RAIN AS THE RAIN BECAME HEAVIER MY VEHICLE STARTED TO HYDROPLANING. I PULLED TO THE OUTSIDE LANE AND DROVE UNDER 50 MPH; AFTER DRIVING ABOUT 60 MILES THE RAIN QUIT AND AS THE ROAD DRIED OUT I WAS ABLE TO PROCEED ON THE HOUSTON. WHEN I FOUND A TIRE PLACE OPENED I STOPPED TO SEE IF THEY COULD GIVE ME ANY FEED BACK ON WHY MY CAR WOULD HYDROPLANE. I WAS TOLD I HAD GOOD TREAD BUT THE OUTSIDE SHOULDERS OF THE TIRES WERE CLOSED AND WOULD NOT LET THE ACCESS WATER OUT SO THAT I WAS DRIVING ON WATER AND HAD NO TRACTION ON THE ROAD. IT WASN'T EVEN A HEAVY RAIN I WAS DRIVING IN IF IT HAD OF BEEN A SUDDEN HARD RAIN HOW MAY CARS WOULD HAVE WOUND UP IN AN ACCIDENT. MY TIRES ARE GOODYEAR INTEGRITY LISTED ON MY VEHICLE LABEL AS BSW ALL SEASON TIRES. CHECKING WITH ONE CHRYSLER DEALER ABOUT THE TIRES I WAS INFORMED I NEEDED TO GET WITH THE DEALER I PURCHASED THE VEHICLE FROM. I SPOKE WITH THE SERVICE DEPARTMENT OF ANCIRA MOTOR CO AND WAS TOLD I NEEDED TO TAKE MY TIRE WARRANTY WITH ME TO GOODYEAR WHICH I DID AND THEY TESTED THE TIRES AND SAID THERE WAS NO DEFECTS AND EVEN THOUGH THERE WERE NO GROVES IN THE SHOULD OF THE TIRES FOR THE WATER TO LEAVE THE CENTER OF THE TIRE THAT IT JUST MEANT THAT THE WATER MOVED FROM THE CENTER MORE SLOWLY THAN OTHER TIRES NOT THAT THEY WERE NOT ALL SEASON TIRES. THE MANAGER GAVE ME THE NUMBER FOR GOODYEAR'S CUSTOMER SERVICE SO I WILL CALL THEM MONDAY. TIRES THAT ARE NOT SAFE FOR ANY DRIVI

Seat Belts
Filed Feb 4, 200628,035 milesTX

SEAT BELTS DO NOT LOCK WHEN PASSENGERS BUCKLE UP. WAS TOLD BY SERVICE ADVISOR THAT THAT WAS NORMAL FOR CHRYLSER BUT IT IS UNSAFE HOW DO YOU KNOW IF WHEN YOU HAVE A CRASH THAT THE BELT WILL WORK PROPERLY. DRIVER SIDE SEAT BELT DRETRACTS SLOWLY-SEAT BELT GETS CAUGHT IN DOOR, PART ORDERED JAN 30,2006 HAVE NOT BEEN NOTIFIED THAT PART IS IN. *NM

Electrical System › Alternator/Generator/Regulator
Filed Feb 4, 200620,951 milesTX

NOISE UNDER HOOD WHENEVER ENGINE TURNED OFF. TOOK VEHICLE IN SERVICE ADVISOR LISTENED AND SAID IT WAS THE ALTERNATOR. ALTERNATOR REPLACED. *NM

Fuel System, Gasoline
Filed Feb 4, 200626,997 milesTX

VEHICLE COMPONENT INFO ON CONFIRMATION #'S 10149437, 10149440 & 10149442 ARE ALL ORIGINAL EQUIPMENT FROM MANUFACTURER. GAS GAUGE WENT FROM FULL TO EMPTY FUEL PUMP QUIT , GAS GAUGE WENT BACK TO FULL AND FUEL PUMP STATED WORKING AGAIN. HAD A FRIEND IN CAR THAT WITNESSED THIS PROBLEM. SERVICE DEPARTMENT LISTED CAUSE AS ELECTRICAL-SOFTWARE[DRB TESTED, UPDATED PCM]. *NM

Service Brakes, Hydraulic
Filed Feb 4, 200619,115 milesTX

VIBRATION AND IN BRAKE PETAL AND/ OR STEERING WHEEL. WHEN TURNING SHARPLY TO LEFT MAKES A GRINDING NOISE ALSO HAS A BUMPING FEELING LIKE SOMETHING IS LOOSE. SERVICE DEPARTMENT CHECKED AND HAD WARPED ROTORS AND NEEDED FRONT DISK BRAKES FOR THE VIBRATION, THE GRINDING AND THE BUMPING NOISE WAS LOOSE SUSPENSION SWAY LINKS FRONT BRAKES WERE REPLACED AND ROTORS WERE RESURFACED- I HAD TO PAY FOR THE BRAKE AND ROTOR REPAIR; THE SUSPENSION LOOSE SWAY BAR LINKS WERE REPLACE LISTED WAS REPLACED FRONT SWAY BAR LINK AND A LINK-SWAY ELIMINATOR. DRIVER SEAT FEELS LIKE IT HAS LOST ITS CUSHION SOMETIMES FEELS LIKE THERE IS A HARD KNOT OF SOMETHING IN THE TAIL BONE AREA OF THE ANATOMY. THE A/C VENTS ARE UNABLE TO ADJUST FOR COOLING THE FRONT AND SIDE WINDOWS. THE FLOOR VENTS DO NOT LINE UP WITH THE OPENINGS IN THE FLOOR CONSOLE CAUSING ANY AIR TO BE MOVED TOWARD THE FRONT AND UNDER THE DASH. WAS TOLD THE SEAT AND A/C WAS ALL IN NORMAL OPERATION. *NM

Equipment › Appliance › Air Conditioner
Filed Feb 4, 200626,997 milesTX

1-REPORTED VIBRATION IN STEERING WHEEL BETWEEN 20-50 MPH [2-POSSIBLE EXHAUST LEAK, I WAS GETTING SLEEPY AFTER 20-30 MIN DRIVE TIME, I USE RECYCLE MODE ON A/C DUE TO HAVING ASTHMA [ 3-REPORTED NOISE FROM THE MUFFLER/EXHAUST AREA[4- A/C COMPRESSOR MAKES A LABORING NOISE [5-VIBRATION AND A GROWLING NOISE IN REAR SUSPENSION, AXLE OR TRANSMISSION[6-TRANSMISSION SEEMS TO SLIP OR JERK INTO AND OUT OF GEAR BETWEEN 15-45 MPH. SERVICE DEPARTMENT COULD NOT DUPLICATE ANY OF MY CONCERNS BUT BY THE SAME TOKEN MY MILEAGE OUT WAS THE SAME AS MY MILEAGE IN SO I'M NOT SURE IT WAS EVEN DRIVEN. THREE[3] DAYS LATER I CAME IN AND ASK FOR SOMEONE TO DRIVE WITH ME AND THE TECHNICIAN WAS ABLE TO HEAR THE NOISE BEFORE WE HAD GONE A MILE, AT THAT TIME HE THOUGHT IS WAS JUST A LOOSE SPARE TIRE BUT WHEN I CAME BACK THAT AFTERNOON I WAS TOLD IT WAS THE CATALYTIC CONVERTER BUT THERE WAS NOT ONE IN TOWN AND AS SOON AS IT CAME IN IT WOULD BE REPAIRED. IT WAS SUPPOSEDLY ORDER ON THURSDAY JAN 19,2006 AND RECEIVED ON JAN 26,2006. CATALYTIC CONVERTER WAS REPLACED ON JAN 27,2006 AS WELL AS EXHAUST MANIFOLD GASKET. [7-ON THIS DATE I ALSO REPORTED ON JAN 26,2006, WHEN I WAS BRAKING TO SLOW DOWN TO TURN RIGHT THE CAR ENGINE SURGED FORWARD AND ALMOST LOST CONTROL OF CAR-NOTHING WAS LISTED ON THE SERVICE COPY AS CAUSE OR WHAT WAS TESTED FOR THE ENGINE SURGING WHEN BRAKING.[8-REAR BRAKES HAVE CRYSTALLIZED AND NEED TO BE REPLACED AT MY COST. AM GETTING OTHER PRICES AT THIS TIME. *NM

Vehicle Speed Control
Filed Jan 22, 200636,500 milesNJ

ACCELERATOR PETAL ENGAGED TO THE FLOOR AND TOOK OFF DOWN THE NJ TURNPIKE. I STARTED BRAKING TRYING TO SLOW THE CAR DOWN WHILE SIGNALING TO GET OVER IN ORDER TO BRING THE CAR TO A STOP.(I WAS ON THE TRUCK SIDE..) ONCE OVER ON THE SIDE AND AT A FULL STOP THE CAR CONTINUED TO RUN. THE ENGINE WAS RUNNING AS IF I WAS GOING 55 MILES PER HOUR. I PLACED THE CAR IN PARK AND HEARD A LOUD SHIFT/CLANK NOSE. I TURNED THE CAR OFF AND THE MOTOR FINALLY STOP RACING AND STOPPED. MY WIFE AND I WAS SO SCARED... WE STARTED TO GET OUT IF IT HAD NOT STOP RUNNING. WE THOUGHT IT WOULD START A FIRE. WE WAITED A WHILE, STARTED UP AGAIN, GOT OF THE TURNPIKE IMMEDIATELY AND DROVE HOME VERY SLOW. I TOOK IT TO THE DEALER THE NEXT DAY. THEY KEPT IT FOR A DAY AN A HALF AND TOLD ME THEY COULDN'T FIND ANY PROBLEMS WITH THE CAR. THE SUPERVISOR OF REPAIRS SAID THAT THE COMPUTER/DIAGNOSIS READS A CODE: P299S. HE ALSO SAY THAT THE CURRENT PROBLEM I STATED WAS SHOWN IN THE COMPUTER 260 MILES AGO. AND, THAT THE COMPUTER SHOWED THAT THE CAR WAS TRAVELING 50 MPH WHILE THE BRAKE PEDAL WAS ENGAGED(AT THE SAME TIME !). WHO IN THEIR RIGHT MIND WOULD DRIVE A CAR AT HIGH SPEED WHILE STEPPING ON THE BRAKE?. OH, ALSO THE SUPERVISOR SAID HE WOULDN'T GO CHANGING THE COMPUTER JUST BECAUSE OF THIS. I GOT MY CAR BACK, DROVE IT HOME AND PARKED IT. I'M SCARED TO DRIVE IT AND MY WIFE IS TOO. I HAVEN'T DECIDED WHAT TO DO NEXT.(PS. THEY WERE QUICK TO TELL ME THAT MY CAR WAS OUT OF WARRANTY.... II DO HAVE AN EXTENDED WARRANTY. *NM

Air Bags › Frontal › Sensor/Control Module
Filed Jan 21, 2006MI

JANUARY 2005 AFTER OWNING MY 2005 TOWN AND COUNTRY FOR ONLY 6 MONTHS THE AIR BAG LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP WHERE I WAS TOLD THAT THE SENSOR WAS BAD ON THE PASSENGER SIDE AND I NEEDED TO LEAVE MY VAN AT THE DEALERSHIP BECAUSE IT WAS UNSAFE TO DRIVER DUE TO THE FACT THAT IF I WERE TO GET INTO AN ACCIDENT THE PASSENGER AIRBAG WOULD NOT DEPLOY. JANUARY 2, 2006, I JUST HAD TO TAKE THE VAN BACK IN FOR THE SAME THING. THIS TIME I HAD TO DRIVE IT ALL THE WAY BACK FROM FLORIDA WITH THE AIRBAG LIGHT ON. THEY HAD TO REPLACE BOTH SENSORS THIS TIME. JANUARY 13,2006 I WAS ON MY WAY TO CHICAGO FROM MY HOME IN MICHIGAN AND THE AIR BAG SENSOR IS AGAIN COMING ON, LESS THAN 2 WEEKS AFTER HAVING IT FIXED! THE OTHER PROBLEM I HAVE HAD WITH THIS VAN IS THE WIRING THE OPERATES THE POWER SLIDING DOORS. I HAVE HAD TO HAVE THE WIRING ASSEMBLIES REPLACED, ONCE ON EACH SIDE. *JB

Exterior Lighting › Headlights
Filed Jan 17, 20064,500 milesMA

THE HEADLIGHTS ON OUR NEW 2005 CHRYSLER TOWN AND COUNTRY MINIVAN TURN OFF DURING OPERATION. WE'VE TAKEN IT TO THE GARAGE (IT'S STILL UNDER WARRANTY) AND THE MECHANIC ADVISES THAT HE HAS SEEN THIS SAME PROBLEM ON SEVERAL VEHICLES. HE WAS UNABLE TO LOCATE THE CAUSE OF THE PROBLEM. THIS IS AN EXTREMELY DANGEROUS CONDITION AT NIGHT, AS THE DRIVING LIGHTS CUT OUT WITHOUT WARNING AND DO NOT REACTIVATE BY TURNING THE LIGHT SWITCH OFF AND ON. *JB

Electrical System
Filed Jan 11, 20069,000 milesNC

SPORADIC FAILURE OF TURN SIGNALS, SOMETIMES WHEN TURN TO LEFT INDICATOR BLINKS TO RIGHT. *JB

Seat Belts › Front › Buckle AssemblyCrash1 injured
Filed Jan 2, 2006SC

I WAS A FRONT SEAT PASSENGER IN A 2005 CHRYSLER MINIVAN WHICH WAS A RENTAL. WE WERE IN AN ACCIDENT IN WHICH THERE WAS SIGNIFICANT FRONT END DAMAGE. MY SEAT BELT DID NOT LOCK ON IMPACT AND I FLEW INTO THE WINDSHIELD. ALSO, MY AIRBAG DEPLOYED LATE AS WE WERE ROLLING TO A STOP, THEREFORE MY KNEE SLAMMED INTO THE DASH. ACCORDING TO RECORDS, THIS MODEL VAN HAS A RECALL,BUT IT WAS NOT PURCHASED UNTIL 6/05 WELL AFTER THE RECALL IT APPEARS. PLEASE ADVISE. *JB

Air Bags › FrontalCrash1 injured
Filed Jan 2, 2006SC

I WAS A FRONT SEAT PASSENGER IN A 2005 CHRYSLER MINIVAN TOWN & COUNTRY. IT WAS A RENTAL. WE HAD A FRONT END COLLISION AND UPON IMPACT THE FRONT PASSENGER AIRBAG DID NOT DEPLOY UNTIL WE WERE AT A STOP. ALSO, THE SEAT BELT DID NOT LOCK IN PLACE AND I WAS THROWN INTO THE WINDSHIELD AND DASH. INJURIES WERE SUSTAINED. PLEASE ADVISE. *JB

Fuel System, Gasoline › Storage › Tank Assembly
Filed Dec 22, 200515,246 miles00

WHILE DRIVING ALONG A QUIET SUBURBAN STREET, THE ENGINE OF MY 2005 CHRYSLER DODGE CARAVAN QUIT WITHOUT WARNING. WITH REMAINING LIMITED BRAKING AND STEERING, I BROUGHT THE CAR TO A SAFE STOP. THE ENGINE WOULD TURN OVER, BUT WOULD NOT START. I CALLED FOR ASSISTANCE; THE DEALERSHIP SERVICE REP CONFIRMED THAT THE FUEL GAUGE SENDING-UNIT HAD STOPPED WORKING, SO EVEN THOUGH THE FUEL GAUGE SHOWED OVER HALF-FULL, I HAD RUN OUT OF GAS! THE UNIT WAS REPLACED UNDER WARRANTY, LEAVING ME TO SPECULATE WHAT MIGHT HAVE HAPPENED IF I'D BEEN MILES OUT OF TOWN IN A CANADIAN-WINTER STORM, WITH MY FAMILY ALONG. *JB

Steering › Rack and Pinion
Filed Dec 15, 2005WA

RACK & PINION DEFECTIVE IN 2005 CHRYSLER TOWN & COUNTRY. SYSTEM IS ON BACK ORDER FOR 2-3 WEEKS AND DEALERSHIP (EASTSIDE CHRYSLER & JEEP) HAVE INFORMED THAT THIS CAR IS SAFE TO DRIVE AND I WILL ONLY COMPLETELY DESTROY THE SYSTEM, WHICH IS "BEING REPLACED ANYWAY". *NM

Power Train › Automatic Transmission
Filed Dec 9, 20055,500 milesFL

DRIVING NORMALLY, HEARD GRINDING NOISE AS I STOPPED FOR A RED TRAFFIC LIGHT. LIGHT TURNED GREEN, STEPPED ON ACCELERATOR TO GO AND TRANSMISSION WOULD NOT RESPOND. COULD NOT PUT AUTO INTO PARK POSITION. TWO LIGHTS CAME ON, THE ENGINE AND THE TRANSMISSION THROTTLE INDICATOR. CALLED CHRYSLER ROADSIDE SERVICE AND WAITED FOR AN HOUR BEFORE TOW TRUCK ARRIVED. AUTO WAS TOWED TO NEW SMYRNA BEACH DEALERSHIP. WAS TOLD IT WAS TO LATE TO GET ANYTHING DONE THAT DAY(3:00-3:30PM). WAS GIVEN A RENTAL CAR TO GET HOME. THAT WAS ON 12/08/05 AND IT IS NOW 12/09/05 AT 1:00PM AND I HAVE HAD NO RESPONSE FROM THE DEALERSHIP SERVICE DEPT. I WILL BE CALLING THEM AFTER I FILE THIS COMPLAINT TO FIND OUT THE STATUS OF MY CAR REPAIR. I WENT ONLINE TO FIND OUT THERE WAS A RECALL ON THIS MAKE OF CAR FOR SIMILAR PROBLEMS. I WOULD LIKE TO KNOW WHY I WAS NOT INFORMED OF THIS RECALL? *NM

Electrical System › Ignition › Switch
Filed Nov 29, 20054,000 milesMN

DT: THE CONTACT STATED THE IGNITION DID NOT LOCK WHEN THE KEY WAS INSERTED AND THE VEHICLE WAS IN DRIVE. WHILE DRIVING THE CONSUMER HIT THE KEY WITH HER KNEE WHICH CAUSED THE KEY TO TURN TO THE OFF POSITION AND CAUSES THE ENGINE TO SHUT OFF. THE CONSUMER CONTACTED THE DEALERSHIP AND THEY SUGGESTED THAT THE VEHICLE MAY NEED A NEW LOCK CYLINDER. NO REPAIRS HAVE BEEN MADE. THIS IS A 2005, CHRYSLER, TOWN AND COUNTRY. *AK UPDATED 1/4/2006 - *NM

Air BagsCrash
Filed Nov 24, 2005AR

THIS IS NOT A COMPLAINT - BUT A CONCERN. I WAS RECENTLY INVOLVED IN A ACCIDENT IN MY 2005 CHRY. T&C. I WAS HIT VERY HARD IN THE LEFT FRONT CORNER (ENOUGH TO TOTAL THE VEHICLE) AND NEITHER THE FRONT OR SIDE AIR BAG DEPLOYED. *JB

Electrical System
Filed Nov 16, 2005IL

THE DASH BOARD PANEL LIGHTS WENT OUT WHILE DRIVING TO WORK. THEY DID POP BACK ON AFTER ABOUT 5 MINUTES.*JB

Air Bags › Frontal › Sensor/Control Module
Filed Nov 15, 2005OH

I READ IN AN ARTICLE THAT YOU HAVE HAD REPORTS OF FAILURES IN AIR BAG SENSORS IN THE 2005 TOWN AND COUNTRY. I HAVE HAD TO HAVE MINE REPLACED TWICE IN LESS THEN A YEAR. *JB

Air Bags › FrontalCrash2 injured
Filed Nov 15, 200513,000 milesIL

AIR BAGS DID NOT DEPLOY IN FRONT END COLLISION. AIR BAG INDICATOR WAS ILLUMINATED AFTER THE COLLISION. *JB

Engine and Engine Cooling › Engine › Gasoline
Filed Nov 14, 200535,950 milesMD

MINIVAN STALLED WHILE DRIVING, VEHICLE SPUTTERED AND SHUT OFF. VEHICLE HAS LESS THAN 36,000 MILES. CHRYSLER CLAIMS IT IS A MAINTENANCE ISSUE RELATED TO ITS THROTTLE BODY. DEALER WILL ATTEMPT TO CLEAN THROTTLE BODY. I BELIEVE THAT A VEHICLE NORMAL USE AND DEALER MAINTENANCE SHOULD NEVER SHUT OFF WHILE IN MOTION AND THAT THERE IS A AN ISSUE WITH CHRYSLERS THROTTLE BODIES. *JB

Steering › Rack and Pinion
Filed Nov 11, 20055,980 milesCA

I PURCHASED A NEW, 2005, TOWN & COUNTRY MINIVAN OVER THE SUMMER. I HAVE JUST 6000 MILES ON THIS VEHICLE. LESS THAN THREE WEEKS AGO I HAD TO TAKE IT IN BECAUSE THE VEHICLE KEPT STALLING OUT. THE COMPANY FIXED IT AT NO COST TO ME, AND EVEN PROVIDED A RENTAL VEHICLE. APPARENTLY THERE WAS AN "IN-HOUSE" RECALL FOR THIS PROBLEM. MEANING THAT THE DEALERSHIPS KNEW ABOUT IT, BUT NOT THE CONSUMER. NOW, THREE WEEKS LATER I START HEARING A NOISE IN THE STEERING COLUMN. I TOO HAD A 2003 TOWN & COUNTRY MINIVAN WHICH WAS SUBJECT TO STEERING PROBLEMS. I NOTICED THAT THERE WAS FLUID ALL OVER MY DRIVE WAY AND TOOK IT TO THE DEALER. THEY TOLD ME THAT IT WAS UNDRIVEABLE. SO, NOW, CHRYSLER REFUSES TO PAY FOR THE RENTAL CAR. I WAS TOLD BY THE DEALER THAT THE PART IN QUESTION WAS ON BACK ORDER, AND THAT THERE WERE OVER 180 PARTS ON THAT BACK ORDER. WHY SHOULD I THE CUSTOMER HAVE TO PAY FOR A RENTAL CAR ON A NEW CAR WHEN THIS IS CLEARLY A MANUFACTURING PROBLEM. I AM NOT THE ONLY ONE WHO HAS EXPERIENCED THIS PROBLEM. I HAVE CONTACTED THE COMPANY, AND I ONLY GET THE SAME OLD "I AM SORRY. BLAH, BLAH, BLAH" SONG AND DANCE. WHERE DO I GO FROM HERE? *NM

Power Train › Automatic Transmission
Filed Nov 1, 2005MD

MY CHRYSLER TOWN & COUNTRY LTD MINIVAN (BOUGHT NEW IN JULY 2001) SUFFERED SUDDEN AND COMPLETE TRANSMISSION FAILURE IN MARCH 2005. THE "CHECK ENGINE" LIGHT HAD COME ON ONE DAY PRIOR - NO TIME TO EVEN SCHEDULE FOR SERVICE. A MODERATELY AUDIBLE WHINE HAD BEEN NOTICED FOR A MONTH OR SO PRIOR WHILE DRIVING BUT HAD NO REASON TO SUSPECT IT WAS THE TRANSMISSION. VEHICLE HAD BEEN SERVICED BY DEALERSHIP RELIGIOUSLY, INCLUDING FULL TRANSMISSION SERVICE AS RECOMMENDED. WHEN THE TRANSMISSION WENT, IT WENT OUT WITH A LOUD BANG - THEN LOST ALL POWER. COASTED TO THE SHOULDER OF THE ROAD WITHOUT INCIDENT LUCKILY. THE MINIVAN HAD 49,000 MILES ON IT. CAME WITH ALL OPTIONS INCLUDING TOWING PACKAGE, BUT I NEVER TOWED ANYTHING - NO TOW BAR INSTALLED. THIS DOES NOT SAY MUCH FOR CHRYSLER QUALITY. I IMAGINE IF I HAD BEEN TOWING A BOAT OCCASIONALLY THE TRANSMISSION WOULD HAVE FAILED MUCH SOONER. MY COST FOR REPAIRS WAS ABOUT $2,500. I WOULD LIKE TO BE NOTIFIED IF CHRYSLER EVER STEPS UP TO THE PLATE AND OFFERS TO REIMBURSE THOSE WHO LOST TRANSMISSIONS PREMATURELY. TRANSMISSIONS SHOULD LAST AT LEAST 100,000 MILES - I DON'T CARE WHAT THE WARRANTY SAYS. THAT IS A COP OUT. WITHOUT SOME REIMBURSEMENT I WILL NEVER BUY A CHRYSLER AGAIN. THIS WAS MY FIRST AND PROBABLY MY LAST. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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