2022 Chrysler Pacifica Plug-In Hybrid complaints

The rear tail gate will not latch. In cold weather the rear gate has exhibited problems latching. The tailgate motor fails to open or close and the latch remains released. The latch is well greased and moves. You can hear the latch motor run, however the tailgate does not latch shut. There is no D-Ring or pull to tie a rope. No handles with a through hole to tie the tailgate closed to protect animals and baggage from falling out the back. The tailgate slowly opens by itself while driving. Wind pressure or bumps cause it to open when the latch fails to work properly. This could put occupants and drivers on the highway at risk if things fell out the back of the minivan on the highway. The driver may not be aware that the tailgate opened up while moving by it self on the highway. The automatic closure mechanism and motorized latch need to close and latch tight for safety. There should be a D ring or a handle with a through space to tie the tailgate down if it fails in addition to a recall to program or replace defective components in Chrysler Pacifica with motorized tailgates.

While on interstate in busy Atlanta traffic received loss of power warning. Engine is about to stop pulled over to side of road, but shoulder was very narrow and feared for our lives as car was very close to traffic lane. Called Chrysler roadside assistance. Long delay. After a couple of attempts to restart, I was able to get off the road into a shop. Mechanic reported code P0A43. Drive motor sensor. Taking to dealer tomorrow. After half a mile car would not move, and this could have resulted in a fatal accident if I couldn’t get to the shoulder. Previously reported to dealer knocking in transmission when accelerating and decelerating. Dealer said that was normal. However, my previous 2022 Pacifica hybrid did not do that.

There has been several incidents where we experienced sudden engine loss and the vehicle and computer powered off while operating the vehicle. We reported these safety concerns to AutoNation Carlsbad and they were unable to recreate this problem. We have escalated these concerns to the Chrysler’s retention team. Their retention team recommends that we scheduled a follow up service appointment with a second service department.

Check engine lights keep coming back despite dealer trying to fix it 4times. The vehicle does not move when the check engine light turns on. It once stalled while driving."service charging system" error comes on the screen when the check engine light turns on

The vehicle warning said it would shut down and to pull over immediately (the "Loss of Motive Power" issue known to these vehicles). THe vehicle is available as it has been sitting at the dealership waiting for the transmission for FOUR MONTHS. This occurred on 8/19/23 and as of today, 12/20/23, the transmission is yet to be replaced. I was driving on a 70mph highway with my two small children in the backseat. It was terrifying to lose power steering and the inability to accelerate. I had to pull over on the busy highway and turn off the van, wait a little bit, then turn it back on. I made it about another 1-2 miles when it did it AGAIN. I did the same thing, turned it off/on again, and then made it to the next exit to wait for a tow truck. Yes, this is the known Transmission issue with the Pacifica Hybrids made through Jan 2023. This was confirmed by the Chrysler dealership I had it towed to and inspected by then, there was no police or insurance report. It has not been test-driven or reproduced, to my knowledge, as they know what the issue is and have been waiting for four months to fix it. The dash displayed the known warning with this issue immediately when it happened the two times it occurred, there was no warning beforehand or any symptoms of any issue with the vehicle. The dash displayed "Stop Safely. Vehicle Will Shut Off Soon."

Driving from Louisiana to Kansas for the holidays in our 2022 Pacifica Hybrid, and received notice popped up that car was about to shut down and pull off road quickly. This appears to be associated with a recall we did take the car in for but apparently the recall only changed software to tell you the car was about to shut down and didn't fix the issue with the car actually shutting down! This happened to us 4 times. 3 times we had time and space to pull over, wait, and restart. 4th time was immediate note and shutdown but fortunately we were at a stop light and cars could go around us until we were able to restart. We could have been seriously injured or killed had this happened on a busy interstate. This was a Saturday so no service open and I couldn't risk putting my family back in that car so Monday when dealership was open I drove to dealership. Renting a car was to be very expensive $3500 or so to drive back up around end of year. No dealers within 60 miles could even look at the car for several days, and repair was going to be 1-3 months from what dealer and on-line info about it looked to be. My best option was to trade it off when I got it to the dealership but a very costly option! This issue needs to be fixed or people are going to be seriously injured or killed. The warning doesn't give but a few seconds to get off the road and that won't work on an interstate going through a major city! I don't know if the car is fixed as the dealer has it now and we have a new P

This letter is for a near fatality while driving my new 2022 Chrysler Pacifica Hybrid on October 30th, 2023. While driving back home on a dark and stormy night with poor visibility on i87 North my 2022 Chrysler Pacifica Hybrid shutdown nearly causing a fatal accident. My 3 kids (ages 4, 5, and 8) were in the car with me. The car blinked power and i lost motor function (no acceleration), the car went from around 70-75 miles per hour to almost 40 forcing me to try and get over to the shoulder. During this stressful process a mac truck nearly ran us off the road traumatizing me and my kids. While on the shoulder I tried everything to get the car back on, after turning off and on the car several times I was able to drive very slowly (max speeds of 1-20 miles per hour) with me pressing the gas pedal at full throttle. I was able to get off the New Palz exit which was 4 miles from the incident and call triple A for a tow truck back to Dutches Dodge. Since the incident, I've been working with FCA and looking for guidance on what can be done for my Family. The process has been very difficult with Dutches Dodge refusing to talk to us. Chrysler failed me with an unsafe car, I feel punished for being a responsible and safe driver. I brought in the car for recall 03A/NHTSA 23v-010 in July which did a software update for an internal transmission wiring connector. Based on the FCA case [XXX], I was told the STAR investigation found fault 21-008-23 which is for the internal transmission wiri

On Aug 26th, 2023, I was driving on NJ turnpike. under the speed limit of 65 mph. I was raining a bit and rain intensity picked up. I had both my hand on steering wheel. As I tap on the brakes a little bit to further slow down my vehicle, the brakes got locked and the vehicle started spinning and the went into the ditch divider between lanes. Fortunately nobody was hurt in the vehicle. It was a rental vehicle and I was driving it from 12th of August. I had driven that vehicle for about 12 days and I recollect that braking of that vehicle was always a bit odd. I've been driving for over 20 years and never had I ever had such braking experience. I thought it was atypical because I was not used to hybrid vehicle braking, but in hindsight their may have been more to it.

Service Charging System error. Car will not charge with level 1 or level 2 charger.

Stalls while driving

I was driving on the highway on cruise control at 75 mph. Since the car is a hybrid plug-in it first uses the electric battery which contains 30 miles of usage. Once that drains out, then the engine takes control. about 8 miles after the electric battery drained out the van showed a message saying “please pull over safely car will turn off soon”. Within seconds I was not able to push on the gas pedal to go faster to get off the highway. I ended up being stuck between the main highway and a merging Lane. the worst part was I was alone with my two babies under two years old stuck on the highway, not on the shoulder. We are also in Arizona and it is very dangerous to not have AC in a car for babies. My air conditioning ended up not working after a couple minutes while I’m stuck on the highway. The car is still running but the steering wheel is locked and I am unable to push on the gas to move. I ended up getting a tow truck from AAA after 45 mins. my van has been at the Chrysler dealership for a week and they will not do anything about this situation. They say nothing is wrong. There is a current lawsuit in the state of Michigan with multiple Chrysler Pacifica van owners across the US in regards to the transmissions failing, and Chrysler is not doing anything about it. This is so dangerous for everyone, especially families with young children. this problem needs to be fixed immediately and to be taking seriously to protect all those on the road.

After recall, vehicle continues to suffer from engine shutdown due to electrical fault in transmission wiring harness

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 70 MPH, the vehicle stalled and was restarted after five minutes. The check engine warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 28,000.

While driving, vehicle shut down with a small warning on dashboard, leaving occupants stranded in roadway with no way to move vehicle. It took about an hour before it allowed us to drive it. Onboard diagnostics reported misfire.

My 2022 Chrysler Pacifica Hybrid Pinnacle with 9K miles has started shutting down while driving making it very scary and unsafe. A message will pop up on the dash "STOP SAFELY My 2022 Chrysler Pacifica Hybrid Pinnacle with 9K miles has started shutting down while driving making it very scary and unsafe. A message will pop up on the dash "STOP SAFELY Vehicle Will Shut Off Soon" then the vehicle powers off. It will happen at different times: with cruise control on while on an interstate, on a highway or driving in town at speeds under 35mph. After researching online apparently this has been an issue with the Hybrid Pacifica for several years. Chrysler has not been any help to our local Chrysler dealer for a fix. From a scared mom afraid to drive with her children, Please advise. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

With about 4000 miles on the van, I was driving down the freeway at 75 mph when the vehicle turned off, the check engine light illuminated, and all forward motive power was lost. Once stopped and off the road, the car was completely shut off. After a few minutes of waiting, the van was able to restart and be driven. This same loss of power occurred multiple times more in an effort to get the van to the dealership. The Power Invertor Module was replaced but the vehicle still experienced the loss of power. The next step was to completely replace the transmission. After 4000 more miles, the same issue occurred and the dealership once again replaced the transmission. After 7000 more miles, the loss of power occurred again and this time a wiring harness on the transmission was replaced. The very day we received the car back, it had the same loss of power, so it was decided by the dealership to completely replace the transmission again. The vehicle is on its fourth transmission and the van only has 17,000 miles on it. Every time this occurs, the check engine light comes on and gives an error code of "faulty Drive Motor A position sensor". The safety of me and my family is threatened every time there is a complete loss of power at highway speeds. The problem is reproducible and fully acknowledged and confirmed by the service staff. Over the span of 10 months this van has been in for service 5 times for a minimum of 7 days to over a month sometimes. Chrysler has not offered to buy ba

Was driving on freeway with my family, including my one year old baby and four year old daughter in the back, when a warning message came on dashboard stating "Stop Safely Vehicle Will Shut Off Soon" and van suddenly died in the middle of the freeway. Had to immediately cross multiple lanes and was terrified I was going to get hit by a big rig or other vehicle passing by. The safety of my family was absolutely put at risk. Contacted Chrysler dealership immediately but told they did not have any available appointments and could not examine the van until Thursday, 07/21/2023. Took the van to local dealership on Thursday, 07/21/23. Next day received a call and was told that the transmission needs to be replaced. The van was new when we bought it in February 2022 and had less than 15K miles when this incident happened. Was told by dealership that it could be months before the van can be repaired and that no loaner cars were available but that I would be placed on a wait list for a loaner car. Instructed by dealer to contact Chrysler Cares, which I did. Was assigned a case number by Chrysler Cares and told that someone would get back to me within 48-72 business hours, but that in the meantime there was nothing that could be done about the fact that the one vehicle we rely on to transport our kids is in the shop.

Driving on the highway and the car stalled. Was told to pull over due to loss of power with a red turtle on the screen. This has been happening to allot of people. Barely had time to get over. There was a recall software update to provide warning, but that just gives warning but does not fix the issue as its a transmission problem. Now check engine light is on and has to go to dealer

I have submitted a report on this same vehicle following the initial incident on 5/12/23. I have not heard anything after I submitted this and would like to have some type of feedback. This report is an update on the vehicle with how it was handled at the dealership and company level. At this time our van is at a Chrysler dealership that is 3 hours away from where we live, as that is where the van broke down, and has been there for over two months. During this process we have verbally been told by the dealership that this is not the dealership's problem and it is a Chrysler problem. Chrysler has told us that they needed their engineers to investigate initially. After several weeks of us calling, they told us they were not able to fix it and were considering other options. Then, after having the van about one month they decided they needed to replace the hybrid generator/transimission. On 7/12/23 we became very pushy demanding information or we were going to get legal advice. At that time customer service told us that our vehicles information was confidential. On Friday 7/15/23 we were left a message that the van was ready and the dealership would contact us. On 7/18/23 we were left a message that stated they wanted to ensure we got the van and they wanted to close the case in two days. I am working on trying to get the dealership to ship the vehicle to us, as I do not have a vehicle to go get it. They have still given us no real information or assurances, paid for anything (r

Loss of motive power on highway, even after manufacture recall software upgrade.

Anohter issue on the same new 2022 minivan with 350 miles. on highway while driving at 68mph the CEL turns on and engine makes high revving sound, turtle light on above D, engine oil temp rises to 246 degrees, coolant rises to 220 deg, engine makes noises and sounds like revving high. Loss of power, vehicle slows to a dangerous speed and nearly hit by a pickup truck and trailer in the rear, pulled to side of road and limped to next rest stop. Went to a charging station at NY State rest stop and the electric charger does not have a plug for this veh. I shut car off and restarted, no tools to reset 12v system, restarted car and it ran but lights still on, felt like power was working so we chanced it and made it home with nearly normal power. This dangerous loss of power can cause someone else to mismatch speed and cause a rear end collision. This unsafe condition and defects need to be handled by Chrysler asap and recalled. This vehicle is a 12/2022 model purchased in June 2023. N HTSA need to recall - many comlpaints of same and similar issue. Also noticed a burning smell

Three (3) incidents between 36 miles and 110 miles on brand new minivan - beginning 6/10, 6/11 and today 6/14. The first time the vehicle was plugged in charging 120v l1 charger, my kids came to me and said the van is making noise all the time. The key was inside the house about 75 feet away. It sounded like the cooling fans were running, varying in speed every minute or so up to high speed, the dash was lit up with battery error, transmission error, and charging error messages, the red wrench with electric bolt was lit, maybe other messages. I unplugged everything, tried to shut off restart car from keyfob, the doors were left open, the start button did nothing, the shift knob was stuck in P and locked. Nothing would unlock the knob. It appeared to be a computer glitch, I removed the neg battery cable and reattached it and the car started and the messages cleared. The second time while driving the car lost power and stopped, same issue, luckily I had a pliers with me and I again rebooted the 12v system and it ran fine again. During both these events the dash always said "regen engine oil and fuel in progress" This time i tried to reset the oil life monitor, it made no diff to the regen message and I noticed the new hybrid car was not using any battery so it seems the engine was running all the time. The regen message remained for days until I decided to get gas, I read adding 4 gal might clear the message. I went to the gas station and again today 6/14 as I parked at the gas

Van stopped working on busy highway. No prior issues. No power steering, lights all flashing, van shaking, braking intermittent. Van rolling on shoulder of road, had to put on emergency brake. Family of six, one child with special needs. Over two hours to get roadside assistance. Tow truck operator had to have driver help to get on/off tow truck due to van switching in/out of gears. Dealer service department claiming no responsibility and no assistance and passing onto Chrysler. Chrysler said it was not the recall possibly the hybrid transmission shutting down and the dealer will get to it when they can. It has been almost one month. We are driving two cars everywhere, paying loan for the van still, we had a rental, but gave it back because they said they could not guarantee payment. We are really feeling at a loss. We are not sure it would be safe to take on the highway again or if it would be worth it due to the issues we have had following this incident. Please assist and/or advise if able.

When driving approximately 65 mph on the highway, alert on the vehicle display came on saying to pull over the engine would shut down soon. We were able to pull over and the car no longer worked. We were driving with our family of young children in the car, had there been no shoulder to pull over on the highway we would have been extreme danger.

While driving on a freeway at about 70mph, the "Stop Safely Vehicle Will Shut Off Soon" warning message displayed. Additionally on the dashboard, the BRAKE (red warning light), the yellow engine light, the red turtle light displayed. The car quickly lost power and speed was quickly reduced to about 30 mph. The car continued to slow down and I was able to coast to the shoulder. I could have easily been injured or killed trying to get to the shoulder without any power from the engine. The transmission recall had been fixed the day prior. Car was towed to the dealership and needed a new transmission. Have been waiting for a new transmission for over 2 months.

While driving on a freeway at about 70mph, the "Stop Safely Vehicle Will Shut Off Soon" warning message displayed. Additionally on the dashboard, the BRAKE (red warning light), the yellow engine light, the red turtle light displayed. The car quickly lost power and speed was reduced to about 40 mph. Within about 1/2 of a mile the car continued to slow down and we were able to coast into a truck weight station. We turned off the car. We checked for anything visibly wrong. We did not see anything wrong. We restarted the car. The yellow engine light remained on. We drove to a parking lot, off the freeway. We had the car towed to the nearest Chrysler dealer in Cloquet, MN. During the process to hookup the car, the "Stop Safely..." message again appeared. Quickly slowing down and stopping a car, on a freeway could have caused injury and/or death to my wife and me and possibly other drivers who were following us. If we had not found a safe place to coast to, the van could have become disabled in the traffic lanes. Additionally, we had just had the recall regarding the transmission short completed about 4 days earlier. I do have pictures of the dashboard messages. At this time, the dealer charged the hybrid batteries and cannot see any issues. I have call Chrysler Customer Service.

We experienced loss of motive power while on the highway. We received a Malfunction Indicator Lamp illumination and the accelerator went limp. Our whole family, including a baby and toddler were on the car when it happened while driving at normal highway speeds. The manufacturer has looked at the vehicle and acknowledged this transmission issue has happened to 2017-2023 Chrysler Pacifica vehicles.

While driving on highway on4/22/23 the vehicle displayed a message stating “stop safely, vehicle will shut off soon”. I lost the ability to accelerate and had to coast to the nearest shoulder. This happened during a high traffic period and I had children in the car. At the time there was no shoulder near by so I had to drive on the busy highway at very slow speeds until I could pull over. This was a very dangerous incident and I’m lucky I was not in an accident.

Our 22 Chrysler Pacifica Hybrid stalled twice on the freeway on 4/11/203. We brought the van into the dealer and they updated the software based on the Loss of Motive Power recall. Exactly one week later, the van stalls again twice on 4/18. The recall did not fix the issue.

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at approximately 65 MPH, the vehicle lost motive power without warning. The 'Stop Safely, Vehicle Will Shut Off" message was displayed. The vehicle was able to be restarted. The vehicle was taken to a local dealer and was serviced under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was repaired; however, the contact stated that while driving at various speeds, the failure reoccurred. The vehicle was then taken to DCH Chrysler Dodge Jeep Ram FIAT Of Temecula (26845 Ynez Rd, Temecula, CA 92591), where it was diagnosed that an unknown software needed to be rebooted. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the dealer, where it remained awaiting further diagnosis and repairs. The manufacturer was not made aware of the failure. The failure mileage was 5,930.

My 2022 Pacific Hybrid Limited stalled today while heading towards the Monterey Bay Aquarium. Luckily, I had enough momentum to make it to the shoulder. I've had it since late December and it has 3900 miles. It started with this whine for 10 miles prior to the stall, similar to the fake whine EV cars make to warn pedestrians. Then I hit a patch of traffic that dropped my speed to less than 10 mph. When traffic started to go again, the car shook and grumbled until it stopped accelerating all together. The check engine light blinked on. At that point I was maybe going 20mph and quickly started to go over two lanes (had to cut off a guy) but made it to the shoulder safely. Once we stopped, we all noticed the smell of something like burnt electronics. The car wouldn't move at the point. I tried turning the car off and on for the next 15 mins and still no go. The car also had <1% battery power (which we used up the battery maybe 20 minutes prior to the stall).

Engine stopped at highway speed, instrument cluster displayed message for a restart sequence even though car was coasting. Once vehicle was stopped had to change from run mode to off mode and then was able to restart and proceed. Check engine light was amber. After restart engine stalling continued randomly without warning during our trip. I need this corrected and vehicle to perform as advertised, thank you.

During the month of March, 2023, my vehicle completely shut down on two occasions, both of which occurred while traveling at highway speeds. There were dash icons that were lit, including a check engine light, a turtle icon and a message to Pull Over. The shutdown caused me to move quickly to the shoulder of the road, with limited ability to maneuver in a safe manner. These shutdowns occurred after the vehicle had its software updated based on Recall 03A (Loss of Motive Power). Apparently, the update only served to provide a warning on the dash that the engine was about to shut down (which occurred immediately). The dealer has had the vehicle for some time, and the latest update is that they are replacing the vehicle's transmission. It would seem unacceptable if, in fact, a (known?) issue that causes a shutdown was addressed by merely providing a millisecond's notice that the vehicle is going to completely die. This is an extremely unsafe situation, placing the motorist, their passengers and nearby vehicles in danger.

Vehicle had a sudden loss of engine power while at speed traveling on the highway. We were able to safely pull over, and after a few minutes restart the vehicle. After additional driving we encountered the issue again, at speed on the hoghway, however the vehicle did not shut down properly and would not start after repeated attempts. The vehicle would show the ignition was on 'run' however would either not allow shifting into gear, or upon shifting into gear immediately throw an error message on the dash stating to shift into park and restart the vehicle. I believe that this issue will not be fixed by a recall where the solution is advanced warning of an engine shutdown. We are fortunate to ha e had this happen when we were in a position to pull over safely as the speed of the vehicle plummeted unsafely after loss of engine power. This happened on Saturday March 11, the previous night the vehicle had been charged overnight. The loss of power was not experienced untill the hybrid battery charge had been depleted and the vehicle was running on the combustion engine

February 23rd: car shut off while getting off the freeway. Would not restart for 5 minutes. Had no acceleration but could still steer. February 23rd: brought car to the dealership, they scanned the car and there was no code. February 26th: car shut off 3 times on the freeway going 70mph. Had to pull over and restart car to be able to accelerate. I had my 2 kids in the car at this time and fear for their safety. March 1st- car shut off on the freeway going 70 mph. Had to pull over carefully again. Turn off the car, open the car door, wait a few minutes, restart. March 3rd- car shut off on the freeway again. Brought car to the dealership again, they asked for me to drop it off on Monday. March 6th- left car at dealership. They said it needs a new transmission and would be a minimum of 30 days to replace it, but most likely longer.

Event 1: On Feb 5, 2023 my car lost engine power suddenly while I was driving. I had my entire family with me and had to somehow maneuver myself away from traffic and avoid any accident. There was a malfunction light that came on once the engine stalled. And the screen was reading that engine has lost power, please stop and restart the car. Right after this incidence, I got an email from Chrysler reporting there is a recall on my vehicle for lost engine power. Event 2: I get the vehicle back from repair and reported that the recall has been fixed on Feb 18th. Again while riding the vehicle on Feb 18th with my family the car gives a warning that the Engine is about to stop and I need to stop safely. Also there is a red turtle on the screen and the car completely stops accelerating even if I press the gas pedal. I was at that movement on an interchange ramp between two express ways and had several fast moving vehicles around me and no engine power to maneuver myself. I had to stop the vehicle on a side on the fast moving highway and narrowly escaped getting stuck from vehicle coming from behind. I had to call in a tow vehicle and highway patrol to help get me and my family to safety.

Van shutoff on the highway going 60- 65 mph with my wife and two kids under six. Winter time snow plowed road so no available shoulder due to snow mounds. Van quit running during rush hour. Car coasted to a stop and would not restart. Had to be towed. Dealer said it was a known issue. Googled it and there were news articles about the issue. Van gave no warning it was shutting down. Dealer has had the 2022 Chrysler Pacifica plug in hybrid for 30 days in the service shop and still don’t have a fix for it. Opened a case with Chrysler, Case Number 85533496

While driving on the freeway at 60-70 mph, in 20 degree weather at night, the engine suddenly, and without warning, stopped. A dash error message showed instructions to put the car in park and push the start / run button. The van was still traveling at a high rate of speed while the message stayed up and the van had to be carefully maneuvered through traffic, across multiple lanes to the next exit, without the ability to accelerate when needed. Somehow no one was hurt and the vehicle did not get into an accident, but it came to a stop in the middle of the exit ramp, which had a steep uphill grade. The van was unable to be restarted. A Good Samaritan helped push the car to a nearby lot while car was in neutral. It was unable to be started then and two and three days later. The roadside assistance couldn’t be provided until a few days later because the incident occurred at the beginning of the weekend. The vehicle was finally towed to the closest dealership today. The dealership said the software update is available for the recall of potential loss of motive power, which appears to be the issue we experienced. They said it would take 2-3 weeks to look at the vehicle due to their backlog. I called the dealership where we bought it, and they said the same. Also, based on initial research, it seems the software update will only give advance warning when an electrical short is about to cause the engine to stop so the driver can have advanced warning and presumably drive to safety w

The contact was an insurance agent who was filing a complaint on behalf of her client, who leased a 2022 Chrysler Pacifica Hybrid from Enterprise Rental Car. The contact stated that while her client was driving 62 MPH, the engine seized, and the vehicle lost motive power. The client pulled over to the side of the road. The vehicle was towed to an unknown location and was not yet diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. Upon investigation, the client was made aware of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) associated with the VIN. The failure mileage was approximately 33,449.

Second complaint for same issue. Our vehicle stalled 6 times over the course of 17 miles driving around town, maximum of 50 MPH at times. We have multiple videos of this. Have contacted Chrysler and was told they do not have a fix for this issue even though they are aware it is a safety issue. Awaiting call back on how they will help resolve this issue ASAP as the car is basically undrivable with stalling that many times in such a short trip!

My car has lost power unexpectedly while driving 3 times in the past month. Twice on the highway, and once in a residential area. I had to coast until I could safely pull over. The engine light stays lit for up to 1 day. The "D" in the gear shifter flashes. After turning off the ignition for several minutes, the engine will restart and the car can resume driving. The Chrysler service department says they cannot find anything wrong with my vehicle and it may be due to the recall issue. This sudden loss of power is extremely dangerous and I am fearful every time I drive this car. Customer service has been extremely unhelpful. A case has been opened for me for 2 weeks now and no one ever calls me, even though I have been repeatedly told someone will reach out to me. I have been calling almost daily and all I am told is that there is no repair available for the recall out on my vehicle and they cannot provide me with a rental. I'm not sure what needs to happen before someone will help me. Either I will end up in a vehicle collision and I will have to pursue legal recourse, or I may have to look into the lemon law. Extremely disappointed in Chrysler.

I was driving our chrysler pacifica (under 35 mph, thankfully not on highway) when it shut off and restarted very quickly. Happened in a second.

The contact owned a 2022 Chrysler Pacifica Hybrid. The contact stated that while making a left turn, the accelerator pedal was depressed however, the engine failed to increase in speed. As a result, another vehicle crashed into the front passenger side of the contact’s vehicle. No warning lights were illuminated. The air bags deployed. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to a salvage yard and deemed a total loss by the insurance company. The vehicle was not diagnosed or repaired. The contact then stated that she became aware of the NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) upon searching the NHTSA website. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 9,000.

Driving in traffic, slowed to a stop for red light and dash lights came on. Vehicle would appear to start, but transmission would not engage (gear selector light would blink, instead of being a solid light). If I let off the brakes with the car in drive, the vehicle would roll backwards (as if in neutral). After several minutes of pressing start/stop button, the vehicle eventually started and went into gear. I called FCA about the issue, and they couldn’t find any service center to accept my vehicle within a week, and told me I could rent a car on my own if I was concerned.

While driving on the highway, the vehicle coaster to a stop. It gave a warning to plug in the battery for conditioning and the D was blinking. It said to put to P to stop. Was able to coast to the side of the highway safely and vehicle had to be stopped and turned off to be able to run. This happened 4 times in under 30 miles on the highway.

I drive on the freeway, and I lost any power with the car, I'm lucky my baby was not in my car on that day. It happened two times and I go to the Mopar service center, they tell me they don't have the part for that, and I ask them what's should I do with that situation, and they said that's a good question, I have no idea, but you can wait for the part and I don't know when the part comes in maybe a week, and maybe few months.

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Unknown, recall to be issued but nothing yet and we are driving in potentially unsafe cars with our family!!!

Hello. I am writing to say that the proposed fix for NHTSA 23V-010 and FCA 03A is insufficient. The stated problem is a short causing a loss of motive power. The proposed fix is a software update that informs the driver of the situation. This is not a repair for the root cause which as stated in the recall is a short causing a loss of motive power. I propose that the NHTSA put more pressure on Chrysler to repair the root cause of the problem instead of a software update that merely notifies the driver. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tools confirm parts not available.