WHILE DRIVING AT 24,000 MILES, THE BOLTS ON THE STEERING RACK SHEARED OFF, CAUSING TOTAL LOSS OF STEERING CONTROL. AFTER MULTIPLE ATTEMPTS TO REPAIR BOTH THE STEERING AND THE TRANSMISSION, THE OWNERS WISH TO TRADE IN THIS VEHICLE, WHICH THEY BELIEVE IS A LEMON, IN EXCHANGE FOR A NEW ONE. *YC.ET.
1997 Chrysler Concorde complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
BRAKE ROTORS ARE SCORED. DEALER HAS REPAIRED THE ROTORS AT THE OWNER'S EXPENSE MANUFACTURER HAS BEEN NOTIFIED.*AK
THE ROTORS ON THIS CAR WERE CAST WITH POCKETS OF RUST IMBEDDED IN THE METAL. THE DEFECT CAUSED PREMATURE BRAKE FAILURE.THE CAR DID NOT STOP WELL.THEY SAID THE I NEEDED A COMPLETE BRAKE JOB, INCLUDING NEW ROTORS.THAY COULD NOT TURN THE ROTORS BECAUSE OF ALL THE RUST IN THEM.THE MACANIC SAID THAT THE PADS WERE NOT WORN MUCH BUT ALSO HAD TO BE REPLASED.HE ALSO TOLD ME THAT HE SEES A LOT OF ROTERS LIKE THIS. I WAS TOLD I HAD TO PAY $310 FOR BRAKE JOB THAT I FEEL WAS CAUSED BY THESE POORLEY MADE AND UNSAFE ROTORS. *AK
REAR BRAKES IMPROPERLY ADJUSTED BY MANUFACTURER, RESULTING IN FRONT BRAKES OVERLOADING ON BRAKING, WHICH IN TURN RESULTED IN WARPED FRONT BRAKE ROTORS. DEALER ADJUSTED THE REAR BRAKES AND REPLACED THE FRONT BRAKE ROTORS. SINCE THE WORK WAS COVERED UNDER WARRANTY, I ASSUME CHRYSLER (NOW DAIMLER/CHRYSLER) IS AWARE OF THE PROBLEM. VERY DISCONCERTING TO HAVE A SAFETY-RELATED PROBLEM IN A CAR COSTING UPWARDS OF $25,000. *AK
INTERMITTENTLY, THE INSTUMENT PANEL MALFUNCTIONED, CAUSING THE PANEL LIGHTS/, GAUGES/AIR CONDITIONER ODMETER, ETC TO GO OUT, WHICH MAY CAUSE VISUAL DIFFICULTY. ALSO, DEALER REPLACED IGNITION SWITCH, ELECTRONIC CONTROL MODULE, AND TIGHTENED THE WIRING, BUT PROBLEM KEPT REOCCURRING. PLEASE PROVIDE FURTHER INFORMATION. *AK
HORN BUTTON DESIGN IS VERY SMALL AND DIFFICULT TO FIND. MJS
HEAD GASKET CRACKED. MJS
WATER PUMP FAILED. NLM
AIR CONDITIONER FAILED, CAUSING THE DRIVE BELT TO SLIP ON THE COMPRESSOR AND OVERHEAT. *YC
BRAKE ROTORS FAILED, CAUSING NOISE DURING QUICK STOPPING. YH
OVER A PERIOD OF FIVE MONTHS, COMMENCING IN SEPT 98, THE TURN SIGNAL LIGHTING SYSTEM, ON MY 97 CHRYSLER CONCORDE, HAS BEEN INOPERATIVE ON NUMEROUS OCCASIONS. THE DEALER, FROM WHICH THE CAR WAS PURCHASED, HAS REPLACED THE TURN SIGNAL SWITCH (10/05/98), AND REPAIRED THE FUSE HOLDER (12/28/98). THE TURN SIGNALS ARE AGAIN INOPERATIVE AS OF 1/30/99. I NEED ASSISTANCE FROM A CHRYSLER SPECIALIST TO CORRECT THIS PROBLEM. THE TURN SIGNALS ARE VITAL TO DRIVING SAFETY. PLEASE PROVIDE ANY HELP THAT YOU CAN, INCLUDING CHRYSLER TECHNICAL PROBLEM ALERTS AND CONTACTS WITH CHRYSLER MANAGEMENT. THANK YOU.
OVER A PERIOD OF FIVE MONTHS, COMMENCING IN SEPT 98, THE TURN SIGNAL LIGHTING SYSTEM, ON MY 97 CHRYSLER CONCORDE, HAS BEEN INOPERATIVE ON NUMEROUS OCCASIONS. THE DEALER, FROM WHICH THE CAR WAS PURCHASED, HAS REPLACED THE TURN SIGNAL SWITCH (10/05/98), AND REPAIRED THE FUSE HOLDER (12/28/98). THE TURN SIGNALS ARE AGAIN INOPERATIVE AS OF 1/30/99. I NEED ASSISTANCE FROM A CHRYSLER SPECIALIST TO CORRECT THIS PROBLEM. THE TURN SIGNALS ARE VITAL TO DRIVING SAFETY. PLEASE PROVIDE ANY HELP THAT YOU CAN, INCLUDING CHRYSLER TECHNICAL PROBLEM ALERTS AND CONTACTS WITH CHRYSLER MANAGEMENT. THANK YOU. (NOTE: THIS VOQ IS SUBMITTED TO CORRECT MY FAX # TO 713-771-6913 .)
TWO TRANSMISSIONS HAVE FAILED. ONE TRANSMISSION FAILED IN HEAVY TRAFFIC AT SPEED AND PUT ME AT RISK FOR INJURY IN MY ATTEMPT TO GET OUT OF THE DRIVING LANE. THIS VEHICLE HAS HAD MULTIPLE FLUID LEAKS FROM THE TRANSMISSION, ENGINE AND COOLING SYSTEM.
THE HEADLIGHTS ARE NOT VERY STRONG. ALSO, CANNOT SEE IN THE DISTANCE DUE TO WINDSHIELD DISTORTING HEADLIGHTS COMING TOWARDS VEHICLE. *AK
GOODYEAR EAGLE GE (P225-60516) TIRES HYDROPLANE WHILE DRIVING IN RAIN VERY BADLY CAUSING LOSS OF CONTROL.
WINDOWS BECOME CLOUDY WITH A FILM IN TWO OR THREE DAYS AFTER WASHING THEM IN THE INSIDE.
HEADLIGHT HIGHBEAMS DO NOT PROVIDE ENOUGH LIGHTING CAUSING POOR VISIBILITY.
CONSUMER EXPERIENCING PROBLEM WITH VEHICLE DECELERATING WHILE DRIVING. VEHICLE WOULD REDUCE SPEED WHEN VEHICLE REACHES 30 MPH OR MORE;. VEHICLE BEEN IN/OUT OF DEALER SHOP ON SIX OCCASIONS, AND PROBLEM CANNOT BE RESOLVED. *AK
ROTORS CONTAINED RUST PITTING CAUSING VIBRATION.
VEHICLE HYDRPLANED, STRUCK ROCK CLIFF ON DRIVER'S SIDE. BOUNCE DOFF CLIFF AND STRUCK REAR OF AN EMBANKMENT, UPON IMPACT, DRIVER'S/PASSENGER'S AIR BAGS DID NOT DEPLOY. THREE CONSUMERS WERE INJURED, AND VEHICLE WAS TOTALED.
ENGINE HESITATES, SURGES AND VIBRATES CONTINUOUSLY.
FRONT BRAKE PADS AND ROTORS FAILED, RESULTING IN A LOUD NOISE.
WINDSHIELD WAS DEFECTIVE FROM FACTORY WITH SIGHT LINES. NLM
CIGARETTE LIGHTER SHOOTS OUT SO HARD IT SHOOTS UNDER DRIVERS SEAT, THIS OCCURS WHILE ITS RED HOT.
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AND THE AIRBAGS DID NOT DEPLOY. THE MANUFACTURER HAS BEEN NOTIFIED. *AK
TRANSMISSION CASING CRACKED.
BRAKE ROTORS HAVE BEEN WARPED SEVERAL TIMES IN A SHORT SPAN, STARTING FROM 17,000 MILES,29,000 AND 42,000 MILES. DELAERS HAVE BEEN UNABLE TO CORRECT PROBLEM. *AK
CRACKED TRANSMISSION CASING.
DRIVING 55MPH IN RAINY WEATHER WHEN VEHICLE HYDROPLANED. SPUN ACROSS 5 LANES & HIT BARRIER W/PASSENGER'S SIDE. THEN SPUN & HIT RIGHT REAR. UPON IMPACT, NEITHER AIR BAG DEPLOYED. MECHANIC SAID SHOULD HAVE DEPLOYED DUE TO LOCATION OF IMPACT. *AK
ABS BRAKES FAILED TO STOP VEHICLE, IT KEPT ON ROLLING. *AK
FULE LINE HOSES DISCONNECTED FROM THE ENGINE/ SPILLING FUEL INTO THE ENGINE AREA. *AK
HAD ARTICLES IN TRUNK WITH TRUNK MOSTLY CLOSED BUT COURTESY LIGHT WAS STILL ON . CAME BACK TO VEHICLE AND IT WAS ON FIRE. NO TOXIC OR EXPLOSIVE MATERIALS WERE INVOLVED. *AK
POWER STEERING FAILURE, EXTREMLY HARD TO TURN.
WHILE DRIVING EXPERIENCES STEERING LINKAGE FAILURE, VEHICLE WANDERS LEFT TO RIGHT ALL OVER ROAD, DEALER MADE SEVERAL ATTEMPTS TO CORRECT PROBLEM BY REALIGNMENT, MFR HAS NOT FIXED IT AT THIS TIME. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Chrysler Concorde → · Every Concorde year → · How the figures are calculated →