Page 3 of 9 · complaints 101–150 of 426

2012 Chrysler 300 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Electrical System › Wiring
Filed May 29, 201870,000 milesCA

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO VICTORVILLE MOTORS (14617 CIVIC DR., VICTORVILLE, CA 92394, (760) 733-8484) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SEAT BACK BOTTOM WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 13V118000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

Seat Belts
Filed May 28, 2018108,733 milesFL

WHILE VEHICLE WAS PARKED, ATTEMPTED TO BUCKLE DRIVER'S SIDE SEAT BELT, BUT THE SEAT BELT WOULD NOT CONNECT - THE MECHANISM INSIDE OF THE RECEIVER WOULD NOT LOCK THE SEAT BELT INTO PLACE - THEREFORE THE "SEAT BELT NOT ENGAGED" INDICATOR CONTINUED TO SOUND - SINCE THE SEAT BELT CANNOT BE LOCKED/SECURED. MECHANISM IS BROKEN, AND NEEDS TO NOW BE REPLACED BEFORE VEHICLE CAN BE SAFELY DRIVEN.

Electrical System
Filed May 14, 2018MT

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HKT BIG SKY MOTORS IN GLENDIVE, MONTANA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed May 1, 201825,000 milesGA

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT STATED THAT SOMEONE HACKED INTO THE VEHICLE'S COMPUTER SYSTEM. WHILE DRIVING, THE VEHICLE DECELERATED ABRUPTLY NUMEROUS TIMES. ALSO, THE BATTERY FAILED NUMEROUS TIMES AND COULD NOT BE CHARGED. THE CONTACT THOUGHT THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY BE REPLACED. THE BATTERY WAS REPLACED A TOTAL OF THREE TIMES, BUT THE FAILURES PERSISTED. THE CONTACT DISCONNECTED THE BATTERY AND BROUGHT IT INSIDE HIS HOME IN ORDER TO START THE VEHICLE THE FOLLOWING DAY. HOWEVER, THE CONTACT STATED THAT THE HACKERS WERE CURRENTLY DISABLING THE BATTERY SYSTEM. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 25,000.

Fuel/Propulsion System
Filed Apr 5, 2018300,000 milesIN

FUEL PUMP LEAK

Electrical System
Filed Apr 2, 2018SC

2012 CHRYSLER 300. CONSUMER WRITES IN REGARDS TO HAZARDOUS VEHICLE ELECTRICAL SYSTEM FAILURE. *LD *JS

Unknown or Other
Filed Mar 30, 2018KS

I GOT A RECALL LETTER IN THE MAIL ABOUT 7 MONTHS AGO I BEEN CALLING THE DEALERSHIP LOCATED IN LIBERAL KS BUT THEY KEEP TELLING ME THAT THEY WILL CALL ME WHEN THE PARTS BECOME AVAILABLE BUT THE CHRYSLER WEBSITE TELLS ME THAT THE PARTS ARE AVAILABLE.

Air Bags
Filed Mar 30, 2018MD

PASSANGER AIR BAG LIGHT ON

Electrical System
Filed Mar 30, 2018MI

I HAVE A RECALL FOR ALTERNATOR I HAVE HAD FOUR APPOINTMENTS SINC NOVEMBER. EACH TIME THEY STUDY THE PROBLEM CHARGE CHYSLE FOR THE INSPECTION THEN TELL ME THEY DON'T HAVE A ALTINATOR. I AM CONCERNED THAT CHRYSLER MAYBE GETTING SKREWED THE DEALER IS GALEANA CHRYSLER DODGE JEEP IN FT MYERS FLORIDA. THE CALL ME UP FOR AN APPOINTMENT THEN TELL ME THEY DON'T HAVE THE PART. WHAT DO I DO. IT'S A ALTERNATOR RECALL

Air Bags
Filed Mar 5, 2018CA

RECALL FOR AIR BAG S43/NHTSA16V-352 DOES NOT SHOW UP ON MY VIN SEARCH. ??

Vehicle Speed Control › Accelerator Pedal
Filed Mar 1, 2018145,000 milesIL

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING 30 MPH, THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD AUTOMATICALLY WITHOUT BEING DEPRESSED. THE VEHICLE ACCELERATED ON ITS OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE HAD TO BE PLACED IN NEUTRAL FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (17225 TORRENCE AVE, LANSING, IL 60438) WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR PEDAL ASSEMBLY FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 145,000. THE VIN WAS NOT AVAILABLE. *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TT

Electrical System
Filed Feb 23, 2018OH

I SPOKE WITH THE SERVICE DEPARTMENT AT GANELY CHRYSLER AURORA (FIRST JIM, THEN MAT). I REQUESTED AN APPOINTMENT REGARDING THE ALTERNATE RECALL. JIM STATED THAT SINCE THIS RECALL IS OVER A YEAR OLD, AND THE DEALERSHIP ONLY GETS ONE PART AT A TIME, I WOULD HAVE TO CALL IN A COUPLE OF WEEKS TO SEE IF THEY ARE ABLE TO REPAIR MY VEHICLE. I CALLED ANOTHER DEALERSHIP AND WAS TOLD THAT I WOULD ACTUALLY HAVE TO BRING THE VEHICLE IN SO THEY COULD LOOK AT MY PART NUMBER AND ORDER THE PART IF THEY DO NOT ALREADY HAVE IT ON HAND. SINCE THIS WAS NOT WHAT JIM STATED I CALLED GANELY AURORA BACK AND SPOKE TO MAT. MAT CONFIRMED WHAT THEY OTHER DEALERSHIP TOLD ME AND SAID THAT HE DID NOT KNOW WHY JIM TOLD ME TO CALL BACK IN A COUPLE OF WEEKS. AN ELECTRICAL ISSUE COULD BE VERY DANGEROUS AND DEALERSHIPS SHOULD NOT GIVE CUSTOMERS THE RUN-A-ROUND OR KNOWINGLY PROVIDE INCORRECT INFORMATION.

Electrical System › Alternator/Generator/Regulator
Filed Feb 8, 2018IA

2012 CHRYSLER 300. CONSUMER WRITES IN REGARDS TO T-36 ALTERNATOR SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT COMPLETING THE RECALL REPAIR. *JS

Electrical System
Filed Jan 30, 201862,000 milesHI

RE: EXPERIENCE RECALL T36: I WAS TAKING AN EXIT OFF RAMP FROM THE HIGHWAY WHEN I COULD SMELL A BURNING SMELL. THE ABS, BATTERY AND CHECK ENGINE LIGHT STARTED BLINKING. MY SPEEDOMETER WAS MOVING UP AND DOWN, MY SCREEN STARTED BLINKING, WINDSHIELD WIPERS WENT ON ON ITS OWN AND MY CAR JUST LOCKED UP AND ALL LIGHTS COMPLETELY WENT OFF. STEERING AND BRAKES WAS NOT OPERABLE. AS I CAME DOWN THE HILLED RAMP I PULLED OVER (STEERING WHEEL) WAS HARD TO STEER, HOPING AND PRAYING THAT I DIDN'T HIT THE LIGHT POLE THAT WAS APPROX. 10 FT AWAY. THANK GOD THE CAR CAME TO A COMPLETE STOP ABOUT 5 FT AWAY FROM THE LIGHT POLE. I WAS NOT ABLE TO PUT THE CAR IN THE PARK POSITION. I CALLED ROADSIDE ASSISTANCE AND THE TOW TRUCK GUY COULDN'T GET THE CAR INTO NEUTRAL IN ORDER TO TOW IT! HE HAD TO OPEN UP SOMETHING BY THE SHIFTER TO FORCE IT TO GO INTO NEUTRAL. GOT TO THE DEALERSHIP AND THEY QUOTED ME A $160 DIAGNOSTIC FEE. FOUND THAT THE PROBLEM WAS THE ALTERNATOR WHICH ALSO KILLED MY BATTERY. MY CAR WENT TO THE DEALERSHIP AT ABOUT 10:30AM. THE SHUTTLE SERVICE BROUGHT ME TO WORK. BY 3PM I DIDNT GET ANY PHONE CALL REGARDING THE STATUS ON MY CAR, I CALLED THEM TO CHECK. THEY SAID IT WAS THE T36 RECALL -THE ALTERNATOR IS FAULTY THAT THEY WILL TRY TO GET THE NEW ALTERNATOR COVERED WITHOUT ME HAVING TO PAY ANYTHING OUT OF POCKET. THE CAR WOULDN'T BE ABLE TO BE REPAIRED UNTIL THE NEXT DAY. WELL TODAY IS THE NEXT DAY, THEY WILL REPLACE THE ALTERNATOR FREE OF CHARGE BUT IT'LL STILL BE A DEFECTIVE ONE BECAUSE I

Electrical SystemFire
Filed Jan 29, 2018146,000 milesLA

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED ONCE. WHILE THE VEHICLE WAS IN REVERSE, IT FAILED TO MOVE FORWARD AND STARTED TO SMOKE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.

Electrical System
Filed Jan 16, 2018MI

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR

Air BagsCrash1 injured
Filed Jan 16, 201880,000 milesIN

TL* THE CONTACT OWNED A 2012 CHRYSLER 300. WHILE DRIVING 25 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE AND VEERED OFF THE RIGHT SIDE OF THE ROAD. THE VEHICLE FLIPPED OVER THREE TIMES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S INSURANCE COMPANY AND DEEMED DESTROYED. RICHARDSON MOTORS IN HIGHLAND, INDIANA WAS MADE AWARE OF THE CRASH. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *TT *TR

Engine
Filed Jan 12, 201870,000 milesLA

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.

Seat Belts › Pretensioner
Filed Jan 11, 201835,000 milesWI

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. EWALD CHRYSLER DODGE JEEP RAM IN FRANKLIN, WISCONSIN WAS MADE AWARE OF THE FAILURE AND REPLACED THE SEAT BELT PRETENSIONERS IN FEBRUARY OF 2017; HOWEVER, THE FAILURE RECURRED. UPON A SECOND ASSESSMENT, THE DEALER STATED THAT THE WIRING HARNESS WAS FAULTY IN THE DRIVER' S SEAT OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

Electrical System
Filed Jan 10, 2018FL

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (DARCARS ORANGE PARK CHRYSLER JEEP DODGE RAM, 7233 BLANDING BLVD, JACKSONVILLE, FL 32244) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical SystemFire
Filed Jan 10, 201890,000 milesCA

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL SMOKE ODOR COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO WEST COVINA CHRYSLER DODGE JEEP RAM LOCATED AT: 298 N AZUSA AVE, WEST COVINA, CA 91791, (626) 858-7202, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ODOR WAS FROM THE ALTERNATOR. THE CONTACT WAS INFORMED TO KEEP DRIVING THE VEHICLE AND THAT THE VEHICLE WAS SAFE. A WEEK AFTER THE VEHICLE WAS TAKEN TO THE DEALER DUE TO THE SMOKE ODOR, WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO ALHAMBRA CHRYSLER LOCATED AT 1100 W MAIN ST, ALHAMBRA, CA 91801, (626) 537-2400, TO BE DIAGNOSED. THE CONTACT WAS AGAIN INFORMED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED HOWEVER, THE CONTACT WAS AGAIN INFORMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Electrical System
Filed Jan 10, 2018150,000 milesWA

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING 60 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 16V240000 (POWER TRAIN). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CAR PROS CHRYSLER JEEP DODGE RAM, 585 RAINIER AVE S, RENTON, WA 98057) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.

Electrical SystemFire
Filed Dec 15, 201792,000 milesIL

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING APPROXIMATELY 40 MPH, THE "BATTERY SAVE MODE" MESSAGE SUDDENLY DISPLAYED. ALSO, THE RADIO TURNED OFF, THE TRACTION CONTROL AND ANTI LOCK BRAKE INDICATORS ILLUMINATED, AND THE VEHICLE SUDDENLY STALLED. THE BATTERY WAS LATER REPLACED. WHEN THE VEHICLE WAS STARTED, SMOKE APPEARED FROM THE ALTERNATOR. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (PEARL CHRYSLER IN PEOTONE, IL). AN INVESTIGATOR FROM THE MANUFACTURER WAS SENT TO EXAMINE THE VEHICLE. IT WAS DETERMINED THAT THE ALTERNATOR WAS SEVERELY DAMAGED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.

Power Train
Filed Dec 1, 2017NC

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING 55 MPH ON THE INTERSTATE, THE VEHICLE LOST POWER AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. ALSO, THE RADIO HAD NO SIGNAL. THE CONTACT HAD THE VEHICLE TOWED BY TRIPLE AAA TO THE DEALER (SKYLAND AUTO GROUP, 255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806 (828) 667-5213). THE CONTACT ATTEMPTED TO REACH THE DEALER, BUT RECEIVED NO RESPONSE. THE DEALER HAD THE VEHICLE SINCE NOVEMBER 29, 2017. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

Air Bags
Filed Nov 14, 2017OH

TAKATA RECALL

Air BagsCrash
Filed Nov 4, 2017100,000 milesNC

TAKATA RECALL DURING ACCIDENT THE AIRBAGS DID NOT DEPLOY AND NOW MAKES A NOISE WHEN THE CAR IS TURNED OFF.DID NOT GET A RECALL THAT THE AIRBAGS WAS BAD AT THE TIME BEFORE OR AFTER THE ACCIDENT THAT HAPPENED ON A CITY STREET.IN CASE THERE IS MORE INFO NEEDED THE NAME OF MY INSURANCE COMPANY IS PEAK PROPERTY AND CASUALTY INSURANCE CORPORATION P.O BOX 1080 FREEPORT , IL 61032-1080.

Electrical System
Filed Nov 3, 2017CA

ALTERNATOR REPLACEMENT IS STILL NOT AVAILABLE COULD POSSIBLY CAUSE ENGINE FIRE

Electrical SystemFire1 killed
Filed Oct 30, 201740,000 milesAR

TL* THE CONTACT OWNED A 2012 CHRYSLER 300. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER CAME IN CONTACT WITH AN EMBANKMENT. THE VEHICLE WAS UNABLE TO BE MOVED AND THE ENGINE COMPARTMENT CAUGHT FIRE WITHOUT WARNING. THE DRIVER SUSTAINED FATAL INJURIES DUE TO SMOKE INHALATION. THE FIRE DEPARTMENT FILED A FIRE REPORT. THE VEHICLE WAS TOTALED AND TOWED TO A HOLDING LOT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE LOCAL DEALER (MCLARTY DANIEL CHRYSLER DODGE JEEP RAM, 2201 SE MOBERLY LANE, BENTONVILLE AR, 72712) WAS CONTACTED, BUT DID NOT PROVIDE ANY INFORMATION REGARDING THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT HAD NOT RETURNED ANY OF THE CONTACT'S PHONE CALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. ..UPDATED 12/11/17 *BF *JS

Air Bags
Filed Oct 26, 201750,000 milesFL

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT WAS NOT DIAGNOSED. THE CONTACT STATED THAT THE DEALER RESET THE AIR BAG WARNING SYSTEM, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Electrical SystemFire
Filed Oct 16, 2017VA

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING UNKNOWN SPEEDS, THE INSTRUMENT CLUSTER FLASHED AND THERE WAS AN ABNORMAL BURNING ODOR. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT PURCHASED THE PART AND REPLACED THE ALTERNATOR; HOWEVER, THE VEHICLE WAS STILL INOPERABLE. THE CONTACT VISITED A LOCAL DEALER (2639 LAKESIDE DR, LYNCHBURG, VA 24501) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 32635882. THE MANUFACTURER ADVISED THE CONTACT TO TOW THE VEHICLE TO A LOCAL DEALER AT HER EXPENSE. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS UNKNOWN.

Power Train
Filed Oct 12, 201798,000 milesNC

NOTHING HAS HAPPENED AS YET BUT I HAVE HAD NO FURTHER CONTACT FROM DEALER ON ALTERNATOR PROBLEM.

Electrical System
Filed Oct 10, 201775,000 milesMI

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING 15 MPH, THE ENGINE STALLED AND VARIOUS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED WITH A USED ALTERNATOR. THE LOCAL DEALER (STERLING HEIGHTS DODGE CHRYSLER JEEP RAM, 40111 VAN DYKE, STERLING HEIGHTS, MI, 48313) STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

Electrical System
Filed Oct 3, 2017731,000 milesTX

ALTERNATOR WENT OUT WHILE DRIVING. SERVICE DEPARTMENT HAD MY VEHICLE FOR 7 DAYS. WE WENT BACK AND FORTH AS TO WHO WAS GOING TO PAY FOR THE REPAIR THAT WAS COVERED UNDER THE T36 RECALL. 5 DAYS AFTER SAID REPAIR, THE A/C COMPRESSOR IS NOT WORKING.

Power TrainCrash
Filed Oct 2, 201761,000 milesIL

APRIL TRANSMISSION SOFTWARE PATCH WAS INSTALLED BUT THE PROBLEM STILL OCCURS PERIODICALLY. SINCE PATCH WAS INSTALLED TRANSMISSION HAS LOCKED IN PARK TWICE REQUIRING "EMERGENCY" RELEASE. LAST WEEK I PULLED INTO MY DRIVEWAY, SHIFTED INTO PARK AND REACHED FOR A PACKAGE ON FLOOR. WHILE REACHING CAR ROLLED FORWARD HITTING CORNER OF BRICK GARAGE KNOCKING BRICK WORK LOOSE AND SNAPPING GARAGE DOOR CABLE ON RIGHT SIDE OF DOOR.BRICKWORK MUST BE TAKEN DOWN AND REINSTALLED. AM AWAITING ESTIMATES. PHOTOS ARE ATTACHED.

Electronic Stability Control (esc)
Filed Sep 28, 201760,000 milesWA

I WAS PARKING IN A PARKING GARAGE AND THE CAR WENT INTO LOW BATTERY MODE AND THE ABS LIGHT CAME ON. I COULD SMELL BURNING FROM THE ENGINE. I WAS ABLE TO MAKE IT SAFELY TO PARK AS I WAS IN A PARKING GARAGE. I WAS ABLE TO INSPECT UNDER THE HOOD AND WHILE FACING THE ENGINE THEIR WAS SMOKE/BURNING SMELL TO THE LEFT OF THE ENGINE. THE DEALER DID CONFIRM IT IS PART OF THE T36 RECALL AND IS STATING I HAVE TO PAY UP FRONT.

Electrical System
Filed Sep 27, 2017CA

I WAS SENT A RECALL NOTICE THRU THE MAIL AND I WAS GIVEN A APPOINTMENT ON OCTOBER 17TH 2017. I HAD TO END UP CALLING MOSS BROS OF MORENO VALLEY ON SEPTEMBER 23RD 2017 TO ACCELERATE MY APPOINTMENT BECAUSE MY RADIO, DASH AND WINDSHIELD WIPERS WERE ACTING UP AND FLICKERING AT THE SAME TIME. THE VEHICLE ALSO STARTED TO SPUTTER THEN SHUT DOWN. THE SAME THING HAPPENED ON SEPTEMBER 25TH 2017 BUT I CALLED AGAIN BECAUSE MY VEHICLE STOP WHILE MAKING A LEFT TURN AND STOPPED IN THE MIDDLE OF A INTERSECTION. LUCKY AVOIDING AN ACCIDENT BUT I COULDN'T GET IT TO GO IN ANY GEAR AND OR NEUTRAL TO PUSH IT OUT OF THE INTERSECTION. I HAD TO 'YOUTUBE' A VIDEO TO LEARN HOW TO MOVE MY CAR. THIS TIME MOSS BROS IN MORENO VALLEY MOVED MY APPOINTMENT TO SEPTEMBER 26TH 2017 TO DO A DIAGNOSIS TEST TO SEE IF IT EVEN HAD TO DO WITH MY RECALL. I HAD TO PAY THE TOW FEE OF $75.00 TO GET IT TO THE DEALERSHIP, "PAY" FOR A NEW BATTERY WHICH I THINK IT'S B.S. OF $210.00. THE CAR STARTED UP PERFECTLY FINE EVERY TIME. I ALSO KNOW THAT A BAD ALTERNATOR CAN CAUSE THE BATTERY TO OVERLOAD AND OVERWORK WHICH WILL CAUSE IT TO FAIL. I DONT UNDERSTAND WHY I HAVE TO PAY FOR SONETHING THATS BEEN AN ISSUE WIT SO MANY CARS. THE DEALERSHIP CAN'T GIVE ME A STRAIGHTFORWARD ANSWER SO IF SOMEONE FROM YOUR DEPARTMENT PLEASE LET ME KNOW ASAP WHERE TO GO FROM HERE BECAUSE AT THIS MOMENT I'M CAR'LESS/ BORROWING FROM A FAMILY MEMBER.

Electrical System
Filed Sep 25, 201767,229 milesMO

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 16V240000 (POWER TRAIN); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. WHILE PULLING OUT OF A PARKING LOT, THE VEHICLE SUDDENLY LOST POWER AND CAUSED THE NAVIGATION AND INSTURMENT PANEL TO FAIL. THE CONTACT WAS UNABLE TO SWITCH GEARS AND MOVE THE VEHICLE. PEOPLE NEARBY ASSISTED THE CONTACT WITH PUSHING THE VEHICLE TO A NEARBY DEALER. THE CONTACT HAD THE VEHICLE TOWED TO THE MORLAN CHRYSLER DEALER (374 SIEMERS DRIVE, CAPE GIRADEAU, MO 63701; 573-207-4478 OR 573-388-3217) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND ALSO CAUSED THE BATTERY TO FAIL. THE DEALER DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED DESPITE THE RECALL REMEDY NOT BEING AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND FILED A CASE. THE CONTACT STATED THAT THE CASE WAS BEING ESCALATED, BUT THE CONTACT HAD NOT HEARD ANYTHING AS OF YET. THE APPROXIMATE FAILURE MILEAGE WAS 67,229. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Sep 25, 2017NY

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AT 800-853-1403 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS INFORMED THAT THE NEXT LETTER WOULD BE SENT IN JANUARY OF 2018. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service BrakesFire
Filed Sep 18, 201783,000 milesTX

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING 40 MPH, THERE WAS AN ABNORMAL BURNING ODOR AND THE VEHICLE STALLED. THE CHECK ENGINE AND BRAKE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (DALLAS DODGE CHRYSLER JEEP RAM, 11550 LYNDON B JOHNSON FWY, DALLAS, TX 75238) AND THE CONTACT WAS INFORMED THAT SHE MUST PURCHASE A BATTERY BEFORE THE DIAGNOSTIC TESTING WOULD BE COMPLETED. THE CONTACT DECLINED. THE FAILURE MILEAGE WAS 83,000.

Electrical System
Filed Sep 11, 20177,200 milesMS

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE AT A STOP, THE VEHICLE SHUT DOWN WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE ALTERNATOR WAS REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 7,200. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Sep 11, 2017101,000 milesNY

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING APPROXIMATELY 25 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED THE DEALER (NORTHTOWN CHRYSLER/JEEP IN TONAWANDA, NEW YORK) AND WAS INFORMED THAT THERE WERE NO AVAILABLE APPOINTMENTS UNTIL 08/16/2017, AND THEN THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED BY THE DEALER NORTHTOWN CHRYSLER/JEEP DEALER THREE WEEKS PRIOR WHERE THE BATTERY AND FUEL PUMP WERE CHANGED. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

Electrical System
Filed Sep 8, 201780,001 milesTX

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE ATTEMPTING TO PARK THE VEHICLE, THE BATTERY SAVER MODE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM BEGAN TO FAIL. THE CONTACT WAS ABLE TO TAKE THE VEHICLE TO AUTONATION CHRYSLER DODGE JEEP RAM KATY (21777 KATY FWY, KATY, TX 77450, (281) 715-6920) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,001.

Service Brakes
Filed Sep 6, 201761,000 milesNY

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING VARIOUS SPEEDS OVER BUMPS IN THE ROAD, THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

Air Bags
Filed Sep 5, 201790,000 milesNC

THE CAR STARTED TURNING AIR AND RADIO OFF BY ITSELF AND ALL THE LIGHTS CAME ON THAN THE WINDSHIELD WIPERS CAME ON . THE BACKUP CAMERA STOPPED AND THE PHONE FEATURES. THE CAR STOPPED AFTER THAT WOULDN'T GO IN PARK UNTIL I HELD DOWN THE START BUTTON THAN IT PARKED AND WOULD NOT START AFTER THAT. THE CAR SMELLED LIKE SOMETHING WAS BURNING.

Electronic Stability Control (esc)
Filed Aug 29, 201780,000 milesCA

GOT UP IN THE MORNING STARTED MY CHRYSLER 300 LET IT RUN FOR 3-5MINS BEFORE PULLING OFF TO GET COFFEE. NO ISSUES GOING AND RETURNING WHICH TOOK 10-15MINS TOPS. RETURNED HOME TO PICK UP AND DROP MY GIRLFRIEND OFF AT WORK APPROX. 20-25 MILES AWAY. MADE IT THERE WITH NO ISSUES. I PULL AWAY FROM HER JOB TURN A FEW CORNERS I SUDDENLY HEAR A FAINT WHINING THE STEADILY GREW LOUDER AND BEGAN TO SMELL ELECTRICAL BURNING. I STOPPED AT A RED LIGHT POPPED THE HOOD LOOKED AT THE ENGINE SAW NOTHING BUT STILL SMELLED ELECTRICAL BURNING. GOT BACK IN THE CAR TURNED THE CAR OFF THEN ON AGAIN AND PULLED OFF. 5 MILES FROM MY GIRLFRIENDS JOB I'M BACK ON THE HIGHWAY GOING 60-65 THE CAR IS STILL WHINING THE ELECTRONICS STARTED TO FLICKER EVERYTHING THE NEEDLES EVERYTHING JUST KEPT FLASHING OR FAILED UNTIL THE STEERING WHEEL LOCKED UP I COULDN'T BREAK OR GAS BUT THE CAR WAS STILL ON AND MOVING. I WAS ONLY ABLE TO SLOWLY WORK MY WAY TO THE SHOULDER WHERE I APPLIED THE EMERGENCY BREAK TO STOP THE CAR COMPLETELY. I TRIED JUMPING THE CAR BUT THE WIRES MELTED WHICH CAUSED A LITTLE ALARM BECAUSE THE CABLES WHERE CONNECTED CORRECTLY. GOT A TOW HOME. ON MY OWN I REMOVED THE BATTERY WENT TO HAVE IT CHARGED IT WOULD NOT HOLD A CHARGE I BOUGHT A NEW ONE. OVER $200. UPON CONNECTING THE NEW BATTERIES NEG CONNECTION WHICH I DID AFTER CONNECTING THE POS. CONNECTOR I EXPERIENCED A HUGE AMOUNT OF SPARKING WHICH ACTUALLY ATE AWAY SUM OF THE BATTERIES NEG. CONNECT...YES ATE THE METAL KNOB...MEDAL PIECES LIKE DUST AROU

Service Brakes
Filed Aug 28, 201754,000 milesCT

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE ABS AND FORWARD CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT INCLUDED UNDER THE NHTSA CAMPAIGN NUMBER: 12V197000 (SERVICE BRAKES, AIR, ELECTRICAL SYSTEM). THE DEALER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000. UPDATED 11/01/17*LJ THE CONSUMER STATED THE WHILE THE VEHICLE WAS NOT IN USE THE WIPERS WERE RUNNING. CLICKING NOISES COULD BE HEARD AND THE TRUNK COULD NOT BE OPENED. THE BATTERY HAD TO REPLACED. *JS

Engine
Filed Aug 28, 201782,000 milesPA

COMPLETE ENGINE FAILURE AT 82,000 MILES

Electrical SystemFire
Filed Aug 21, 201751,000 milesMH

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING APPROXIMATELY 35 MPH, A LOUD NOISE WAS HEARD COMING FROM THE FRONT OF VEHICLE AND A BURNING ODOR WAS COMING FROM THE VENTS. ALSO THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE NOISE GREW LOUDER WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE TRANSMISSION WARNING INDICATOR ILLUMINATED AND THE VEHICLE STARTED TO STUTTER. AS THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE HIGHWAY, THE STEERING WHEEL SEIZED AND THE VEHICLE FAILED TO SHIFT AND ENGAGE INTO PARK. THE EMERGENCY BRAKE WAS ENGAGED AND THE WIPER BLADES INADVERTENTLY ACTIVATED. THE PUSH TO START/STOP BUTTON FAILED TO SHUT OFF THE VEHICLE, BUT THE VEHICLE EVENTUALLY TURNED ITSELF OFF. THE CONTACT CALLED A TOW TRUCK. THE TOW TRUCK DRIVER OPENED THE HOOD AND SMOKE WAS PRESENT. THE CONTACT ATTEMPTED TO JUMPSTART THE VEHICLE, BUT THE BATTERY FAILED TO HOLD A CHARGE. THE VEHICLE WAS TOWED TO DARCARS CHRYSLER DODGE JEEP RAM OF MARLOW HEIGHTS (5060 AUTH WAY, SUITLAND, MD 20746 (301) 423-5111) WHERE IT WAS DIAGNOSED WITH AN ALTERNATOR FAILURE. THE ALTERNATOR AND SERPENTINE BELT NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED AT DARCARS DUE TO THE COST; HOWEVER, THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO PEP BOYS AUTO PARTS & SERVICE (6333 MARLBORO PIKE, FORESTVILLE, MD 20747 (301) 967-9140) WHERE THE ALTERNATOR AND SERPENTINE BELT WERE R

Electrical System
Filed Aug 20, 201780,000 milesMI

WHILE DRIVING MY 2012 CHRYSLER 300 ON 8-19-2017 MY RADIO CUT OFF. I ALSO NOTICED THAT MY DASHBOARD LIGHTS WERE FLASHING ON AND OFF. MY CAR LOST POWER WHILE I WAS DRIVING, I WAS ABLE TO COAST WITHOUT ANY POWER OR BREAKS INTO A SAFE ARE. I,LET MY CAR REST FOR ABOUT TEN MINUTES. I STARTED MY CAR AND THE HEAT CAME ON AND WOULD NOT CUT OFF. MY CAR WAS RUNNING RUFF AND THE LIGHTS INSIDE JUST STARTED FLASHING ON AND OFF. MY CAR HAS A PUSH TO START BUTTON ON IT AND IT WOULD NOT CUT OFF WHEN I PRESSED THE BRAKE AND THE PUSH TO START BUTTON INTO THE OFF POSITION. I HAD MY CAR TOWED TO A DEALERSHIP, AND I AM WAITING ON THE DIAGNOSTIC TEST TO BE COMPLETED. I HAVE DONE SOME RESEARCH ON RECALLS FOR MY MODEL CAR, AND SOME 2012 CHYSLER 300 HUNDREDS WERE RECALLED FOR A SPECIFIC PROBLEM DEALING WITH THE 160 VOLT ALTENATOR. I HAVE SEEN MANY COMPLAINTS ABOUT THIS ISSUE, CHYSLER IS NOT RECALLING ANY MODELS WITH THE 180 VOLT ALTENATOR. I AM ASSUMING BECAUSE MY CAR DOES NOT HAVE AN ACTIVE RECALL NOTICE ON IT, THAT MY CAR HAS 180 VOLT ALTENATOR ON IT. IF THAT IS THE CASE? I HAVE READ OVER 300 COMPLAINTS ABOUT THE SAME ISSUE WITH THE 180 VOLT ALTENATOR. I WAS LUCKY THAT I HAD JUST GOTTEN OF THE FREEWAY AND WAS NOT GOING AT A HIGH RATE OF SPEED. WHAT ACTIONS HAVE THE NHTSA TAKEN TOO PROTECT CONSUMERS FOR THIS DANGEROUS SAFETY ISSUE? EVEN WHEN MY CAR IS FIXED, IF THE CAN FIX IT I WILL NOT FEEL SAFE DRIVING IT. THIS IS A SERIOUS ISSUE THAT NEEDS TOO BE ADDRESSED BY THE CHRYSLER CORPORARTION AND THE NHTS

Electrical System
Filed Aug 17, 2017108,000 milesMI

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING 35 MPH, CHECK BATTERY SAVE MODE AND ABS WARNING INDICATORS ILLUMINATED, AND THEN THE VEHICLE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE CONTACT CALLED THE LOCAL DEALER (GOLLING CHRYSLER DODGE JEEP RAM, 2405 S TELEGRAPH RD, BLOOMFIELD HILLS, MI, 48302) WHO INFORMED HER THAT THEY COULD NOT PROCEED WITH REPAIRING HER VEHICLE UNTIL THEY HEARD FROM THE MANUFACTURER SINCE THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT HER VEHICLE WAS INCLUDED IN THE RECALL, BUT IT WAS NOT ROLLED OUT YET. THE MANUFACTURER FURTHER STATED THAT THEY WOULD START NOTIFYING CONSUMERS ON AUGUST 24, 2017, EVEN THOUGH THE RECALL WAS ISSUED ON JULY 10, 2017. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Chrysler 300 → · Every 300 year → · How the figures are calculated →