Page 3 of 3 · complaints 101–142 of 142

2017 Chevrolet Suburban complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Electrical System
Filed Feb 8, 202098,800 milesFL

WHILE DRIVING AT DIFFERENT SPEEDS, OR DURING BREAKING AND ACCELERATION, THE ENTIRE VEHICLE SHIRTS OFF INCLUDING THE ENGINE, A MESSAGE FLASHES IN THE DASH STABIL BRAKE, THEN THE VEHICLE IS DEAD WHILE MOVING. SOMETIMES IT TURNS BACK ON AUTOMATICALLY, OTHER TIMES I HAVE TO ATTEMPT TO START IT MULTIPLE TIMES.

Power Train
Filed Jan 27, 202097,000 milesNY

I HAD A PROBLEM WITH MY TRANSMISSION, I TOOK IT THIS AUTO SHOP TO FIX . HE CHARGED ME 3200$ TO CHANGE THE TRANSMISSION HOWEVER THEY LIED TO ME , THEY DIDN'T CHANGE IT THEY JUST REBUILT IT . GAVE ME 6 MONTHS WARRANTY. I HAD SAME PROBLEM 5 MONTHS AFTER I WAS AT THEIR SHOP . I WENT TO THEM . THEY SAID WE CAN FIX IT BUT YOU HAVE TO PAY . OTHERWISE WE NOT GOING TO FIX IT . I PAID THEM TO FIX IT . THEY MADE ME BUY ALL THE PARTS FROM CHEVROLET DEALER TWICE . AFTER ALL THEY TOLD ME TO BUY BRAND NEW TRANSMISSION. WHICH I DID . THE CAR STAYED AT THE SHOP 15 CONSECUTIVE DAYS . I LOST MY JOB BECAUSE OF THEIR RECKLESSNESS . I LOST A LOT OF MONEY BECAUSE OF THEM . THE SHOP NAME IS (37 AUTO SHOP . WHICH LOCATED IN 37-43 57TH ST WOODSIDE NY 11377. *TR

Power Train
Filed Jan 26, 202020 milesNY

CAR ENGINE REVS UP TO 3-5 RPMS THEN JERKS FORWARD, THOUGHT I HAD GOT HIT FROM BEHIND, LUCKILY THERE WASNT ANYONE IN FRONT OF ME THIS HAS HAPPEND SEVERAL TIMES. BROUGHT TO DEALER 1ST TIME THEY SAID IT WAS A BENT PUSH ROD AND THAT IT WAS "FIXED, BUT MAY HAPPEN AGAIN" TRUCK WASNT RUNNING THE SAME WHEN I GOT IT BACK STILL HESITATING VERY SLIGHTLY. 1/24 AT A RED LIGHT WHEN IT TURNED GREEN, STEPPED ON THE GAS IT JUMPED SO FAR FORWARD AND THAT MY BODY REACTED AND I THOUGHT FOR SURE I HAD BEEN HIT, THERE WAS NO ONE BEHIND ME. HAPPEND AGAIN, BUT THIS TIME THE ENGINE REVVED 1ST. DIDNT DRIVE IT AFTER THIS, NEXT DAY TRIED TO DRIVE IT IT WAS REVVING SO FIERCLY AND JUMPINH SO BAD ON A 12 MIN RIDE THAT I HAD TO DRIVE WITH MY HAZARDS ON ON THE SHOULDER OF THE ROAD IN ORDER TO AVOID GETTING HIT OR AVOID HITTING ANYONE ELSE. BY THE TIME I GOT HOME THE TRUCK WOULDNT EVEN DRIVE THE ENGINE WAS JUST REVVING. IT WAS THEN TAKEN BY FLATBED TO THE DEALER. THIS IS AN EXTREMELY DANGEROUS SITUATION FOR ALL, AND CHEVROLET/GENERAL MOTORS NEEDS TO REMEDY THIS ASAP

Unknown or Other
Filed Jan 23, 202039,000 milesTX

A/C OUT. ABOUT $1600 TO REPLACE COMPRESSOR, 2 SEALS AND FREON. THIS CAR IS AT 39K MILES (36 WAS BUMPER TO BUMPER) 2017 MODEL. I BOUGHT IT NEW AND HAVE OWNED JUST OVER TWO YEARS.

Service Brakes
Filed Jan 21, 2020VA

WHEN REVERSING APPLYING MORE PRESSURE TO THE BRAKES IS REQUIRED THAN THE NORMAL AMOUNT. THE SUV SEEMS LIKE IT DOESN'T WANT TO COME TO A COMPLETE STOP AND THE BRAKES ARE FAILING.

Vehicle Speed ControlCrash3 injured
Filed Jan 21, 202024,720 milesNC

TL* THE CONTACT OWNED A 2017 CHEVROLET SUBURBAN. THE CONTACT STATED HE RECEIVED NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES) AND THE VEHICLE WAS TAKEN TO DEALER PARKS CHEVROLET CHARLOTTE LOCATED AT 8530 IKEA BLVD, CHARLOTTE, NC 28262, (704) 227-5848 TO RECEIVE THE RECALL REMEDY ON NOVEMBER 19, 2019. THE CONTACT STATED WHILE DRIVING 25 MPH, WHEN HE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED ON IT'S OWN. THE ENGINE WAS CUT OFF BUT THE VEHICLE CONTINUED TO ACCELERATE FORWARD. THE CONTACT STATED HE DROVE THROUGH A STOP SIGN AND IMPACTED ANOTHER VEHICLE AND KEPT ACCELERATING UNTIL IT CAME TO A STOP CRASHING INTO A TREE. THE AIR BAGS DID DEPLOY. THE CONTACT SUSTAINED EMOTIONAL DISTRESS AND HIS WIFE SUSTAINED INJURIES ON HER CHEST BONE INJURIES, RIGHT HAND, AND A CUT LIP. THE CONTACT STATED THEY DID NOT SEEK MEDICAL ATTENTION. THE CONTACT STATED THE OTHER VEHICLE WAS TOTALED AND A CHILD SUSTAINED NECK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE CONTACT CALLED THE DEALER AND WAS MADE AWARE OF THE FAILURE. THE CONTACT BELIEVES THE RECALL REPAIRS WAS RELATED TO THE ACCIDENT. THE VEHICLE WAS TOTALED. THE MANUFACTURER HAD NOT BEEN AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,720.

Electronic Stability Control (esc)
Filed Jan 19, 202057,556 milesGA

WHILE DRIVING A MESSAGE WILL FLASH SERVICE STABILITRAK LIGHT WILL COME ON THEN A SECOND OR TWO LATER THE VEHICLE WILL LOOSE ALL IT'S POWER. THE VEHICLE WILL SHUT DOWN WHILE DRIVING. ONCE WHILE DRIVING AT 53 MILES PER HOUR WHILE ON CITY STREET DURING MID TRAFFIC AND TWICE WHILE DRIVING A LOW SPEED MAKING A TURN.

Electronic Stability Control (esc)
Filed Jan 8, 202036,000 milesGA

TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WARNING LIGHT WAS ILLUMINATED. THE GEAR SHIFT LEVER WAS PLACED IN THE PARK POSITION AND THE VEHICLE WAS TURNED OFF AND BACK ON. THE VEHICLE WAS TAKEN TO DAN VADEN BRUNSWICK LOCATED AT 121 ALTAMA CONNECTOR, BRUNSWICK, GA 31525, (912) 292-4089, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 36,000.

Service Brakes
Filed Dec 31, 201956,546 milesNE

TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN. WHILE DRIVING DOWNHILL AT APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FELT FIRM. THE CONTACT STATED THAT IT REQUIRED ADDITIONAL EFFORT TO SLOW DOWN THE VEHICLE. JOHN ELWAY CHEVROLET (LOCATED AT 5200 S BROADWAY, ENGLEWOOD, CO 80113, (720) 259-0391) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS UNSURE IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES) OR 19V645000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS ALSO INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,546. THE VIN WAS NOT AVAILABLE.

Service Brakes
Filed Dec 19, 20199,000 milesNJ

DUE TO THE EXCESSIVE BRAKING NECESSARY AND THE UNEVEN BRAKING THAT THIS VEHICLE HAS BEEN RECALLED TWICE SINCE SEPT. 2019, I HAVE BEEN EXPERIENCING EXCESSIVE AND UNEVEN BRAKE AND TIRE WEAR. I HAVE TOLD THE DEALER MULTIPLE TIMES SINCE LEASING THIS VEHICLE THAT IT DID NOT RIDE RIGHT AND THE STEERING WHEEL WOULD SHAKE EVERY TIME I USED THE BRAKES. IT ALWAYS FEELS LIKE I HAVE TO SLAM THE BRAKES TO EVEN SLOW DOWN. THEY FIXED ONE RECALL AND DO NOT YET HAVE THE FIX FOR MY MODEL YEAR, FOR THE SECOND. THE DEALER HAS NOTES THAT I NEEDED BRAKE REPAIR AT 29,000 MILES, BUT THEY DID NOT INFORM ME. I BROUGHT THE CAR BACK 3 TIMES SINCE THEN, NOTING THE EXACT SAME THING. AT 36,000 MILES THEY TOLD ME I AM NOW DOWN TO THE ROTORS AND THE PADS AND ROTORS NEED REPLACEMENT DUE TO UNEVEN WEAR. I EXPRESSED CONCERN DUE TO THE RECALLS AND DUE TO THE FACT THAT I HAVE BEEN TELLING THEM REPEATEDLY ABOUT THE DRIVEABILITY OF THIS VEHICLE, I FIRMLY STAND THAT THIS IS A DIRECT PRODUCT OF THE ISSUE FROM THE TWO RECALLS. THE DEALER TRIED TO USE SCARE TACTICS. I OPENED A CASE WITH CHEVY AND I AM GETTING NO ASSISTANCE. I AM FEARFUL IN THIS CAR. I AM GOING TO GET THE BRAKES AND TIRES DONE BECAUSE MY KIDS ARE IN THIS VEHICLE, BUT WHAT ABOUT AFTER THAT, IT WILL JUST KEEP HAPPENING BECAUSE THE ON ISSUE IS NOT FIXED AND THE OTHER IS NOT PROPERLY FIXED. THEY DO NOT SEEM TO WANT TO STAND BEHIND THE PRODUCT AND I AM GUESSING WILL NOT CARE WHEN GOD FORBID SOMEONE OR SOMEONE'S FAMILY IS KILLED.

Service Brakes
Filed Nov 15, 20199,400 milesAK

THIS VEHICLE KEEPS HAVING KEY FOB, ELECTRICAL ISSUES, TIRE SERVICE MAINTENANCE ISSUES, AND NOW ENGINE ISSUES RELATED TO THE KEY FOB. THE KEY FOB KEEPS SAYING IT IS NOT DETECTED. RECENTLY, WHILE DRIVING ON ROAD AT ABOUT 48 MPH, KEY FOB NOTIFICATION CAME ON DASHBOARD SAYING KEY FOB WAS NOT DETECTED, ENGINE SHUT OFF AND CAR HAD TO BE RESTARTED AGAIN USING FOB BOX INSIDE GLOVE COMPARTMENT, THIS WAS PARTICULARLY ALARMING. THE KEY FOB HAS HAD BATTERIES REPLACED AND THEY WORK BECAUSE THE CAR WILL REMOTE START AND HAVE TRIED BATTERIES IN OTHER ITEMS. THE FOB DOES NOT HOWEVER LET YOU UNLOCK THE CAR OR FINISH STARTING IT OUT OF THE REMOTE START ONCE YOU GET INTO THE CAR AND TRY TO START IT, THE CAR TELLS YOU IT CANNOT DETECT THE REMOTE. THE CAR HAS HAD NUMEROUS KEY FOB ISSUES AND HAS BEEN TAKEN INTO LOCAL CHEVROLET DEALER WHO CANNOT FIND ISSUE. THE CAR HAS ALSO HAD 142 HARD BRAKING EVENTS SINCE APRIL 2019 TO NOVEMBER 2019 ACCORDING TO ON STAR REPORTS. THE TIRE SERVICE MONITOR KEEPS FLASHING THAT THERE ARE ISSUES WITH TIRES. THE REAR WIPER WOULD NOT SHUT ITSELF OFF EVEN THOUGH BUTTON WAS IN OFF POSITION. ALL OF THESE ISSUES HAVE NOT BEEN ABLE TO BE REPAIRED AT THE CHEVY DEALER. THIS CAR IS GOING BACK IN FOR SERVICE 11/18/19 FOR THESE ISSUES AGAIN. NOT SURE WHAT THE OUTCOME WILL BE UNTIL AFTER THIS APPOINTMENT. MY GUESS IS THAT IT IS SOME KIND OF ELECTRONIC CIRCUITRY PROBLEM(S) BUT UNFORTUNATELY THE DEALER SAYS THEY CANNOT FIND ANY ISSUE(S) OR PROBLEM(S) UNTIL IT COMPLETELY SHUTS DOWN. T

Service BrakesCrash
Filed Oct 30, 201925,000 milesTX

ON MARCH 21, 2019 I WAS IN AN AUTOMOBILE ACCIDENT DUE TO BRAKE ISSUES. I WAS AT A RED LIGHT IN THE LEFT TURN LANE AROUND THE CORNER FROM MY HOUSE. THERE WERE 3 OR 4 CARS IN FRONT OF ME TO TURN LEFT. LIGHT TURNED GREEN, EVERYONE PROCEEDED. THE CAR IN FRONT OF ME PASSED THE CROSS WALK AT THE INTERSECTION, SHE SLAMMED ON HER BRAKES AND DECIDED NOT TO PROCEED. I SAW HER MAKING A SUDDEN STOP, I STEPPED ON THE BRAKE. SINCE WE WEREN'T GOING VERY FAST, MY EXPECTATION WAS FOR MY CAR TO STOP. I FOUND THAT THE BRAKE PEDAL SEEMED TO BE MORE DIFFICULT TO PUSH. INSTEAD THE HARDER I PRESSED ON THE BRAKE THE MORE I REALIZED I WAS ABOUT TO HIT THE CAR IN FRONT OF ME. AT THAT POINT I FELT LIKE I HAD TO SLAM ON MY BRAKES. THINGS WERE HAPPENING SO FAST. AFTER MY VEHICLE BUMPED THE CAR IN FRONT OF ME, I ASKED THE GIRL TO PULL OFF THE ROAD SO WE WOULDN'T BLOCK TRAFFIC. I CALLED THE POLICE TO COME OUT TO TAKE A REPORT. SHE STATED THAT HER VEHICLE ALREADY HAD A HOLE IN THE BUMPER SO MY VEHICLE DIDN'T DO MUCH DAMAGE TO HER CAR. WE BOTH HAD OUR VEHICLES REPAIRED. SOMETIME IN EARLY TO MID MAY I RECEIVED A GENERIC LETTER FROM GM (DATED APRIL 2019) DISCUSSING THE FACT THAT THERE MAY BE A CONDITION WITH THE 2017 SUBURBAN MAY HAVE A CONDITION WHERE CUSTOMERS MAY EXPERIENCED INCREASED BRAKE PEDAL EFFORT. I CONTACT GM AFTER STUDYING UP ON THIS ISSUE AND FILED A COMPLAINT. I RECD A CASE #. SOMETIME LATER HE CONTACTED ME SAYING MY CASE HAD BEEN MOVED TO ANOTHER AREA. NEVER HEARD FROM ANYONE CALLED THEM ON JUNE

Service Brakes
Filed Oct 24, 201959,800 milesVA

PERFORMED SAFETY RECALL 'REPAIR' UNDER NHTSA CAMPAIGN NUMBER 19V645 AT LOCAL CHEVROLET DEALERSHIP ON 17 OCTOBER 2019. VEHICLE CONTINUES TO EXPERIENCE DECREASED BRAKING PERFORMANCE AT LOW SPEED - CONSISTENT WITH CHIEF COMPLAINT DESCRIBED IN THE CAMPAIGN DESCRIPTION. CURRENT SYMPTOMS STILL INCLUDES INCREASED BRAKE PEDAL EFFORT AND VIBRATION WHEN APPLYING BRAKES DURING LOW SPEEDS SUCH AS CONTROLLING VEHICLE SPEED IN SLIGHT DECLINES AND STOP-AND-GO TRAFFIC CONDITIONS. OWNER SUSPECTS DETERIORATED VACUUM PUMP AND RECOMMENDS REPLACEMENT OF VACUUM PUMP AS PART OF GM SAFETY RECALL REPAIR PROCEDURE (NOT JUST SOFTWARE UPDATE/MODIFICATION) UNDER NHTSA CAMPAIGN NUMBER 19V645.

Service Brakes
Filed Oct 16, 201945,000 milesMO

TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A VIBRATION IN THE BRAKE PEDAL AND IT FAILED TO STOP THE VEHICLE. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THERE WERE NO WARNING INDICATORS ILLUMINATED. ADDITIONALLY, THE VEHICLE TOOK A LONG TIME TO STOP. THE VEHICLE WAS TAKEN TO BOB MCCOSH CHEVROLET BUICK GMC CADILLAC (1 BUSINESS LOOP 70 W, COLUMBIA, MO 65203, (573) 442-6156), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5584337574. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS PREVIOUSLY REPAIRED PER THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

Steering
Filed Sep 16, 201928,000 milesMT

I AM TRYING TO HAVE GM REINSTALL THE SAFETY FEATURE, LANE DEPARTURE WARNING. GM RECENTLY LITERALLY TOOK AWAY THE HAPTIC WARNING FUNCTION RECENTLY BY "UPDATING" THE SOFTWARE IN THE 2017 SUBURBAN. ON PAGE 298 OF THE OWNER'S MANUAL IT STATES THAT WHEN THE CAR DRIFTS TO THE LEFT OR RIGHT, THE LANE DEPARTURE FEATURE WILL EITHER BEEP OR THERE WILL BE A RUMBLE IN THE SEAT ON THE LEFT OR RIGHT SIDE DEPENDING ON THE DRIFT. THIS IS A SAFETY FEATURE I PAID FOR AND LIKE VERY MUCH. IT IS VERY USEFUL TO BE SUBTLETY REMINDED THAT THE CAR IS DRIFTING TO THE RIGHT OR LEFT. I HAVE CONTACTED CUSTOMER SERVICE TWICE TO NO AVAIL. I HAVE WRITTEN MARY T BARRA, CEO OF GM, AND HAVE NOT EVEN RECEIVED A "WE'RE WORKING ON IT" REPLY FROM HER. THIS IS A PURE AND SIMPLE SAFETY FEATURE THAT GM HAS TAKEN AWAY FROM ME, WITH NO EXPLANATION OR REGRETS. PLEASE ADVISE ON THE BEST WAY TO RESOLVE THIS ISSUE. THANKS, [XXX]. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Power Train
Filed Sep 12, 201972,000 milesMD

WHILE DRIVING NORMALLY ON THE HIGHWAY THERE APPEARED TO BE A HARD SHIFT BETWEEN FIRST AND SECOND GEAR AND WHEN SECOND GEAR DID KICK IN, THERE WAS A SUDDEN JERK. ALREADY HAVING MADE AN APPOINTMENT WITH THE DEALERSHIP THE NEXT DAY, THAT MORNING A WHIRLING SOUND APPEARED EACH TIME THE ACCELERATION PEDAL WAS PRESSED. WHEN WE GOT THE VEHICLE TO THE DEALERSHIP, THEY RAN A DIAGNOSTIC AND IT CAME BACK CLEAR. I ALSO PAY FOR ON STAR, AND THEY PROVIDE ME WITH REGULAR DIAGNOSTIC REPORTS, WHICH NEVER INDICATED A PROBLEM AND THE CHECK ENGINE LIGHT NEVER CAME ON. THE VEHICLE APPEARED FINE ON PAPER BUT WITH A TEST RUN, THE DEALERSHIP WAS ABLE TO SEE THE PROBLEM AND TOLD US WE NEEDED A NEW TRANSMISSION. A MECHANIC TOOK OUR OLD TRANSMISSION APART AND SAID THERE WAS A PROBLEM WITH THE TORQUE CONVERTER AND WHEN IT WENT UP IT SENT SHRAPNEL INTO THE PUMPS AND DESTROYED THE TRANSMISSION. THIS SEEMS TO BE A COMMON PROBLEM WITH CERTAIN GM TRUCKS

Steering
Filed Sep 12, 201929,000 milesMT

I AM TRYING TO HAVE GM REINSTALL THE SAFETY FEATURE, LANE DEPARTURE WARNING ... I WOULD LIKE TO TALK WITH [XXXX], WHO IS QUOTED IN A [XXX] ARTICLE PUBLISHED 9-11-19. GM RECENTLY LITERALLY TOOK AWAY THE HAPTIC WARNING FUNCTION RECENTLY BY "UPDATING" THE SOFTWARE IN THE 2017 SUBURBAN. ON PAGE 298 OF THE OWNERS MANUAL IT STATES THAT WHEN THE CAR DRIFTS TO THE LEFT OR RIGHT, THE LANE DEPARTURE FEATURE WILL EITHER BEEP OR THERE WILL BE A RUMBLE IN THE SEAT ON THE LEFT OR RIGHT SIDE DEPENDING ON THE DRIFT. THIS IS A SAFETY FEATURE I PAID FOR AND LIKE VERY MUCH. IT IS VERY USEFUL TO BE SUBTLETY REMINDED THAT THE CAR IS DRIFTING TO THE RIGHT OR LEFT. I HAVE CONTACTED CUSTOMER SERVICE TWICE TO NO AVAIL. I HAVE WRITTEN MARY T BARRA, CEO OF GM, AND HAVE NOT EVEN RECEIVED A "WE'RE WORKING ON IT" REPLY FROM HER. THIS IS A PURE AND SIMPLE SAFETY FEATURE THAT GM HAS TAKEN AWAY FROM ME, WITH NO EXPLANATION OR REGRETS. PLEASE ADVISE ON THE BEST WAY TO RESOLVE THIS ISSUE.**THANKS, [XXXX] ## VIN FAILED ## , ## *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *AS

Unknown or Other
Filed Aug 22, 201951,000 milesNY

AIR CONDITIONING STOPPED WORKING. LEAK FROM CONDENSER EXCACTLY AS PICTURED IN TSB COVERING SUBURBAN ESCALADE AND YUKON'S. GM STATES MY SUBURBAN WASN'T IDENTIFIED AS HAVING THE ISSUE. INSPECTION REVEAVELS IDENTICAL PROBLEMS WITH DEFECTIVE CONDENSER AS NOTED IN THEIR TSB.

Unknown or Other
Filed Aug 11, 201965,000 milesNC

BOTTOM LINE INJECTORS! HAVE HAD THIS CAR FOR LESS THAN A YEAR AND REPLACED AC CONDENSER, BACK UP CAMERA, WHOLE FUEL SYSTEM DROPPED OUT BC OF CODES, FULL TUNE UP, WIRES, PLUGS XS 2, STILL HAD MISFIRES, ROUGH IDLE CODES FINALLY AFTER 2000$ FIX AND OUT OF WARRANTY FIXED THE PROBLEM! MIGHT LOOK NICE BUT WILL NEVER BUY AGAIN!

Service Brakes
Filed Jul 31, 201944,000 milesCA

I WAS DRIVING WITH MY SON AS A PASSENGER.I PULLED UP TO A RED LIGHT AT VERY LOW SPEED FROM A HIGH SCHOOL PARKING LOT. IT WAS A RED LIGHT. 1ST CAR MAKING A LEFT.I CAME TO A COMPLETE STOP BEFORE THE CROSSWALK.AFTER BEING STOPPEF FOR OVER A MINUTE,I BEGAN TO RELEASE THE BRAKE PEDAL. AS I RELEASED THE BRAKE SLIGHTLY THE BRAKE PEDAL GOT VERY STIFF AND THE CAR STARTED TO SHAKE. NO EMERGENCY STOP/LIGHTS/SEAT VIBRATE OR ABS SYSTEMS WERE ACTIVATED. AS THE CAR CREPT PAST THE CROSSWALK WITH THE BRAKE BEING DEPRESSED FULLY, SHAKING VIOLENTLY. THE VEHICLE ENDED UP 5-8 FEET FURTHER THAN WHEN I HAD STOPPED PRIOR. I NEVER RELEASED THE BRAKE ENOUGH TO EVEN MOVE. AFTER THE CAR STOPPED SHAKING MY SON HAD LOOKED AT ME AND VERY SCARED ASKED IF IT WAS AN EARTHQUAKE. I SAID NO THE CAR HAD NOT STOPPED. HE SAID TO ME WOW THAT WAS THE SAME FEELING FROM WHEN OUR VEHICLES BRAKES FAILED ONCE BEFORE AND PLOWED INTO THE VEHICLE IN FRONT OF US WHILE MY WIFE WAS DRIVING. MY SON WAS THERE FOR BOTH INCIDENTS BUT MY WIFE AND I WERE SEPARATE DRIVES FOR BOTH INSTANCES. I THEN TESTED THE BRAKES TO BE OPERATIONAL AND CONTINUED HOME. I BROUGHT THE VEHICLE TO PARADISE CHEVROLET AT THE FIRST APPOINTMENT THEY HAD AVAILABLE EVEN AFTER I STATED IT WAS A SAFETY EMERGENCY ON A VEHICLE THAT HAD HAD BRAKE FAILURES IN THE PAST. AFTER THE FIRST TIME THEY REPLACED THE VACUUM PUMP DUE TO FAILURE CAUSING A TRAFFIC COLLISION WITH INJURIES. CHEVROLET INSPECTED THE VEHICLE ONLY TO FIND THAT THIS TIME THE VACUUM PUMP WAS WITHIN PARAM

Service Brakes
Filed Jul 6, 201984,000 milesOH

I WAS AT THE TOP OF A BOAT RAMP BEGINNING TO BACK UP IN ORDER TO LAUNCH OUR BOAT WHEN THE BRAKE PEDAL FELT HARD AS A ROCK, IT WOULD NOT PRESS DOWN. QUICKLY, I SHIFTED INTO DRIVE AND MOVED SLOWLY TO LEVEL GROUND. THE BRAKE PEDAL REMAINED HARD, BUT STOPPED WHEN EXERTING TREMENDOUS PRESSURE, AKA "STANDING ON THE BREAK." I HAD THE VEHICLE TOWED TO A CHEVROLET DEALERSHIP FOR REPAIR. THE PROBLEM WAS A FAILED BRAKE ASSIST VACUUM PUMP. APPARENTLY, THERE IS A CLASS ACTION LAWSUIT AGAINST GM FOR THIS VERY PROBLEM.

Service Brakes
Filed Jun 21, 201960,000 milesWV

BRAKE PEDAL BECAME VERY HARD TO PRESS AND WOULDNT STOP THE VEHICLE, NEARLY CAUSING AN ACCIDENT. THE SERVICE BRAKE ASSIST LIGHT CAME ON. I HAD THE CODE PULLED BY A LOCAL GARAGE. THE CODE SAID THE BRAKE VACUUM PUMP HAD FAILED. VEHICLE ON HAS 60000 MILES.

Service Brakes
Filed Jun 10, 2019FL

WHEN DRIVING ON HIGHWAY AND WHEN TO APPLY BRAKE PEDAL WAS HARD AND DIDN'T RESPOND I HAD TO SLOWLY PULL TO THE SIDE AND THE CAR FINALLY BRAKES AFTER I LITERALLY HAD TO STAND ON BRAKE PEDAL . NO WARNING LIGHTS BRAKE PEDAL EXTREMELY HARD

Service Brakes
Filed Jun 8, 201940,000 milesFL

I HAVE HAD AN ISSUE TWICE WITH MY 2017 SUBURBAN PREMIER 40K MILES WHILE AT THE BOAT RAMP WHERE THE BRAKE PEDAL GIVES OUT A BIT AND I HAVE HAD TO PUMP THE PEDAL DOWN HARD THEN APPLY THE EMERGENCY BRAKE AS A BACKUP. I HAVE A SMALL BOAT WHICH IS WHY I AM CONCERNED IT MAY BE A BRAKE MALFUNCTION. HAVEN'T HAD AN ISSUE WHILE ON THE ROAD YET BUT BOTH TIMES IN AN INCLINE BOAT RAMP. AFTER READING SEVERAL SIMILAR ISSUES LIKE MINE ON THE WEB I WILL BE CALLING GM CUSTOMERS SERVICE AND HAVING MY BRAKE SYSTEM CHECKED AGAIN.

Air Bags
Filed Apr 18, 2019MD

VERY VERY VERY BAD AC CONDENSER TO COSTLY TO FIX

Unknown or Other
Filed Apr 6, 201949,000 milesFL

AIR CONDITIONER FAILURE. LEAK CAUSING ALL REFRIGERANT TO LEAK OUT. APPARENTLY, THIS IS A COMMON PROBLEM FOR THIS MODEL AND YEAR. CAR HAS 49K MILES AND IS OUT OF WARRANTY ON MILES EVEN THOUGH IT IS LESS THAN 3 YEARS OLD. JUST LEAKED OUT RAPIDLY. BLOWING HOT AIR. NOT REALLY DRIVEABLE WITH 3 CHILDREN.

Service Brakes
Filed Apr 4, 201955,000 milesTX

WE BOUGHT THIS VEHICLE AND IMMEDIATELY HAD ISSUES WITH THE BRAKES. WHEN YOU TRY AND PUMP THE BRAKES AT A SLOW RATE, THE BRAKES HARDEN UP AND HAS ALMOST CAUSED SEVERAL ACCIDENTS. WE CALLED THE DEALERSHIP AND THEY SAID IT WAS SOMETHING WE HAD TO FIX ON OUR OWN AND THERE WAS NO RECALL. LOOKS LIKE THIS IS VERY COMMON IN THESE CARS AND YOU NEED TO BE AWARE. THIS IS AN EXPENSIVE MAINTENANCE THAT HAS TO BE FIXED.

Service Brakes
Filed Jan 31, 201945,200 milesTX

WHILE PUMPING BRAKES THE BRAKES AT LOW RATES OF SPEED THE PEDAL WOULD GET VERY HARD OR LOCK UP AND THE VEHICLE WOULD NOT STOP AND WOULD ROLL FORWARD ALMOST CAUSING ACCIDENT. I WAS ABLE TO IMMEDIATELY RECREATE THE EVENT SO I DROVE STRAIGHT TO CHEVY DEALER WHERE IT WAS DIAGNOSED AS INTERNAL FAILURE OF THE BRAKING VACUUM PUMP. I HAVE NEVER IN ANY OTHER VEHICLE HAD THAT ISSUE AND THIS CAR WAS BOUGHT BRAND NEW SO I BELIEVE IT SHOULD NOT BE HAVING THAT ISSUE AT JUST 2 YEARS OLD. THIS WAS ALSO NOT A CHEAP FIX AND AM FRUSTRATED THAT IT HAS BEEN REPORTED AS COMMON AMONG CHEVY CARS RECENTLY. THESE VACUUM PUMPS ARE OVER AND OVER AGAIN MALFUNCTIONING FOR CHEVY OWNERS AND NEEDS TO BE RECALLED IT SEEMS TO AVOID ACCIDENTS AND UNNECESSARY DAMAGE

Service Brakes
Filed Jan 3, 201967,000 milesCA

HI I?M NOT SURE IF THIS WILL EVER BE READ BUT THIS WEEK WHILE TRAVELING ACROSS THE US (IN A BLIZZARD) IN MY 2017 CHEVY SUBURBAN THE VACUUM PUMP ON MY BRAKE ASSIST WENT OUT AND LEFT ME WITH VERY LITTLE BRAKES I WAS LUCKILY ENOUGH TO GET IT TO A DEALERSHIP WHERE THEY REPLACED THE VACUUM PUMP ALONG WITH THE BELT THAT BROKEN BECAUSE OF IT. THEY DID SAY IT WAS A BAD DESIGN AND WOULD MOST LIKELY GO OUT AGAIN. I HAVE 4 CHILDREN WHO ARE IN THE CAR WITH ME AT ALL TIMES. I LOOKED ONLINE AND THERE IS NOT A RECALL FOR MY VEHICLE YET BUT I READ THAT OTHER PEOPLE ARE HAVING THE SAME ISSUES I SAVED MY RECEIPTS AND I AM HONESTLY SCARED TO CONTINUE TO DRIVE MY FAMILY AROUND IN MY CAR. I HOPE TO GET SOME KIND OF A REPLY WITH SOME DIRECTION TO TAKE TO GET THIS FIXED. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Service Brakes
Filed Dec 13, 201860,000 milesIL

BRAKES HARD TO STOP WHEN TRYING TO PARK CAR. FEELS AS IF BRAKES NOT WORKING PROPERLY AND CAR SLOWLY MOVING FORWARD OR BACKWARD WHEN IN REVERSE

Air Bags
Filed Dec 3, 201850,000 milesGA

THE AIRBAG LIGHT COMES ON WHEN DRIVING. ISSUES WITH AIRBAG WIRING UNDER SEAT. WIRING HARNESS IS ON BACK ORDER MEANING THIS IS A COMMON PROBLEM. GM SHOULD BE RECALLING AND TAKING CARE OF THESE ISSUES. WHEN ONE BUYS A 2017 SUBURBAN AND PAYING OVER $40K YOU DON'T EXPECT TO BE INVESTING MONEY TO BE FIXING SAFETY ISSUES.

Service Brakes
Filed Nov 7, 201838,000 milesKY

TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN. WHILE DRIVING 10 MPH, THE BRAKES SEIZED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE VACUUM HOSE SYSTEM FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REVIEW THE CONTACT'S CASE AND GET BACK WITH HER. THE CONTACT HAD NOT HEARD BACK FROM THE MANUFACTURER. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

Unknown or Other
Filed Aug 20, 201829,480 milesGA

ROUGH IDLE FOR A COUPLE OF WEEKS THEN CHECK ENGINE LIGHT AND SERVICE TRACTION CONTROL LIGHT CAME ON. COULD NOT GEAR DOWN WITHOUT JERKING. TOOK TO DEALERSHIP AND THE CORRECTED THE PROBLEM. THREE DAYS LATER ROUGH IDLING AGAIN.

Service Brakes
Filed Aug 9, 201853,333 milesCA

FRONT PASSENGER BRAKE PAD WEARING OUT UNEVENLY. THE INSIDE PAD IS 6MM DIFFERENT FROM THE OTHER 3 PADS. VERY DANGEROUS BRAKES WORE OUT IN 4 MONTHS. NOW BRAKES ARE SQUEAKING TERRIBLY WHILE DRIVING. STOPPING EFFORT HAS INCREASED AND FEELS UNSAFE

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 30, 201841,000 milesNJ

TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE BRAKES FAILED TO OPERATE PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (CHEVROLET OF TURNERSVILLE, 3400 NJ-42, TURNERSVILLE, NJ 08012) WHERE IT WAS DIAGNOSED THAT THE BRAKE ROTORS FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. THE VIN WAS NOT AVAILABLE.

Wheels
Filed May 7, 201819,000 milesMI

HAD A FLAT TIRE ON MY LIGHT DUTY TRUCK EQUIPPED WITH TRAILERING CAPABILITY. TRUCK SPARE TIRE IS RATED FOR TEMPORARY USE ONLY AND SLIGHTLY SMALLER THAN THE TIRES ON THE TRUCK. IF THE TEMPORARY USE TIRE IS ON THE FRONT AXLE WHILE TOWING A TRAILER AT A SPEED IF 55MPH IS IT SAFE IN AN EMERGENCY BRAKING SITUATION ? IS THE MAJORITY OF WEIGHT NOW ON THE FRONT AXLE? GM TOLD ME THE SPARE IS 17 1/2' THE REGULAR TIRES ARE 18' THE OWNERS MANUAL ALERT THE OWNER NOT TO USE 4WD BECAUSE OF A SMALLER TIRE. IS IT SAFE ? HAD TIRE FIXED AND WENT TO COSTCO AND PURCHASED A NEW FULL SIZE TIRE TO REPLACE THE REPAIRED ONE.

Electrical System
Filed Nov 29, 20172,000 milesNJ

WE WERE IN MOTION AND THE CAR SUDDENLY DIED COMPLETELY. WE WERE LATER TO LEARN THAT THE BODY CONTROL MODULE (BCM) HAD SHORTED OUT. WE LEASED THE CAR BRAND NEW AND HAD ONLY HAD IT FOR THREE MONTHS WHEN THIS OCCURRED. THANKFULLY WE WERE NOT IN A BUSY ROAD WHEN IT HAPPENED, OTHERWISE WE COULD HAVE BEEN KILLED. ON TOP OF THIS, THE CHEVROLET DEALERSHIP TO WHERE THE VEHICLE WAS TOWED TOLD US THAT IT WAS NOT COVERED UNDER WARRANTY AND REQUIRED US TO PAY TO REPLACE THE BCM (INITIALLY THEY QUOTED AROUND $700, BUT THEN AFTER WE COMPLAINED, THEY SAID THEY'LL "SPLIT IT WITH US" AND REDUCED IT TO AROUND $350).

Unknown or Other
Filed Oct 27, 20174,400 milesFL

WHEN I BOUGHT THE SUBURBAN IT WAS DAYLIGHT...EVERYTHING CHECKED OUT FINE. THEN THE NEXT MORNING I WENT TO BACK OUT OF MY DRIVEWAY IN THE DARK AND ALMOST HIT A CAR. THE BACKUP CAMERA SCREEN IS SO BRIGHT YOU CANNOT SEE ANYTHING EXCEPT VERY BRIGHT LIGHT IN YOUR EYES. THAT FIRST FEW MORNINGS I THOUGHT WELL I'LL READ THRU THE MANUAL ABOUT HOW TO ADJUST THE BRIGHTNESS. I HAVE NOW LOOKED THRU THE BOOK SEVERAL TIMES AND WE HAVE ESTABLISHED ...THERE IS NO ADJUSTMENT OFFERED.. THIS IS A DEFINITE HAZARD AND NOW I SEE FROM A SEARCH ON THE INTERNET..WE ARE NOT THE ONLY ONES WITH THIS PROBLEM. MY 2014 SUBURBAN DID NOT HAVE THIS ISSUE...SO THEY MUST HAVE CHANGED SOMETHING, THE ADJUSTMENT..BRAND OF CAMERA, SOMETHING. THIS NEEDS TO BE FIXED BEFORE SOMEONE GETS HURT..IF A PERSON IN DARK CLOTHES WALKED BEHIND ME I COULD NOT SEE THEM BECAUSE OF THE BRIGHTNESS. SOMEONE IS GOING TO GET HURT IF THEY DON'T FIX THIS.

Exterior Lighting
Filed Apr 24, 2017GA

WHEN THE VEHICLE IS PUT INTO REVERSE, THE REAR BACK-UP CAMERA COMES ON. THE DISPLAY OF THE CAMERA IS EXTREMELY TOO BRIGHT, AND MAKES IT DIFFICULT TO BACK UP PROPERLY WITH A GLARING LIGHT IN YOUR FACE. THERE IS CURRENTLY NOT AN OPTION TO DECREASE THE BRIGHTNESS OF THE CAMERA. I HAVE CONTACTED THE CHEVROLET DEALERSHIP IN PERSON AND THE CHEVROLET CORPORATION BY CHAT AND BY PHONE. EACH TIME, NO OPTIONS WERE PROVIDED TO ASSIST WITH THE ISSUE. WHEN I CONTACTED THE CHEVROLET CORPORATION, I WAS TOLD TO CONTACT THE NHTSA IF I FELT THAT THERE WAS AN ISSUE. I FEEL THAT THE BRIGHT DISPLAY OF THE REAR BACK-UP CAMERA COULD POTENTIALLY BE A SAFETY ISSUE, SINCE IT IMPEDES THE DRIVER'S ABILITY TO SEE CLEARLY WITH THE SIDE VIEW MIRRORS. THIS ISSUE HAS OCCURRED SEVERAL TIMES.

Electrical System
Filed Apr 5, 20171,353 milesCA

POWER TAILGATE HAS CLOSED BY ITSELF AND HIT PERSONS ON THE HEAD THREE TIMES IN THE FIRST TWO WEEKS FOLLOWING PURCHASE. VEHICLE WAS PURCHASED MARCH 21, 2017, TODAY IS 4/4/17. TAILGATE FOOT ACTIVATION HAS TRIGGERED WITHOUT FOOT MOVEMENT UNDER SENSOR, CAUSING UNWANTED OPENING OF THE TAILGATE.

Unknown or Other
Filed Apr 5, 2017453 milesCA

PRESSURE IN CABIN FELT STRONGLY IN EARS AT SPEEDS BELOW 40 MPH (CITY). WE HAVE HAD THIS PROBLEM FIRST ON A 2015 SUBURBAN, THEN A 2017 SUBURBAN PURCHASED BY OUR OFFICE LAST DECEMBER, AND NOW ON THE SECOND SUBURBAN PURCHASED MARCH 2017. WHILE DRIVING IN CITY, PARTICULARLY OVER SLIGHTLY BUMPY ROADS, CABIN PRESSURE IS VERY STRONG AND PAINFUL TO THE EARS.

Exterior Lighting
Filed Feb 13, 2017VA

ON THE INTERSTATE THERE WAS A LINE OF MOTORCYCLES OF AT LEAST 50. AHEAD AND BEHIND THEM WERE A FEW OF THE NEWER SUBURBANS AND TAHOES BY CHEVY/GMC. I DIDNT HAVE ISSUES WITH THE LINE AND DELAY. I HAD AN ISSUE WITH THEIR HAZZARDS/EMERGENCY LIGHTS BLINKING. WHEN THOSE VEHICLES HAVE THEIR HAZARD LIGHTS BLINKING, THE BRAKE LIGHTS DO NOT WORK WHEN THEY ARE PRESSING ON THE BRAKES!!!! SO IT IS AN EXTREME SAFETY HAZARD FOR OTHER DRIVERS WHEN THE BRAKE LIGHTS DO NOT WORK WHEN THE HAZARD LIGHTS ARE ON AND BLINKING.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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