Page 4 of 5 · complaints 151–200 of 213

2008 Chevrolet Suburban complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2008 record →

Structure › Body › Door1 injured
Filed Nov 17, 2015137,000 milesPA

TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. WHILE THE VEHICLE WAS PARKED, THE CONTACT'S WIFE PROCEEDED TO OPEN THE PASSENGER SIDE DOOR FROM THE INSIDE. THE CHROME PAINT ON THE DOOR HANDLE FRACTURED AND CUT HER HAND. NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.......UPDATED 12/30/15 *BF THE CONSUMER STATED AN EXTERIOR DOOR HANDLE, THAT BROKE OFF, HAD TO BE REPLACED. THROUGH RESEACHTHE CONTACT DISCOVERED CHROME PEELING OFF OF THE INTERIOR DOOR CAUSING THE PASSENGER OR DRIVER TO CUT HIS OR HER HAND. UPDATED 2/23/2016*JS *CN

Unknown or Other
Filed Oct 20, 2015172,000 milesAR

MY DASHBOARD CAP IS CRACKED ON THE DRIVERS SIDE JUST ON THE LEFT CORNER OF THE DOME AND ALSO ON THE PASSENGER SIDE NEAR THE AIRBAG. I AM CONCERNED THE AIRBAGS MAY NOT DEPLOY CORRECTLY OR THE DASH MAY BREAK FREE AND MY VISIBILITY WILL BE COMPROMISED.

Service Brakes
Filed Sep 15, 201575,000 milesMA

PURCHASED THE TRUCK IN MARCH 2013 WITH APPROX 63K MILES ON IT. IN NOVEMBER 2013, STABILITRAK WARNING CAME ON. TOOK TO CHEVY DEALER WHO REPLACED SPARK PLUG AND NEW BATTERY. IN JANUARY 2015, STABILITRAK WARNING LIGHT ON AGAIN. TOOK TRUCK IMMEDIATELY TO DEALER WHO HOOKED IT UP FOR DIAGNOSIS BUT DID GET ANY RESULTS. LIGHT DID NOT COME ON AGAIN UNTIL 9/8/15 WHEN I WAS DRIVING 70 MPH ON A HIGHWAY. SERVICE STABILITRAK/SERVICE TRACTION CONTROL/ABS ALL LIT UP. STRANGE NOISE COMING FROM RIGHT FRONT TIRE AREA WHEN I ATTEMPTED TO SLOW DOWN TO PULL OFF THE HIGHWAY, HAD NO BRAKES. PEDAL LITERALLY WENT TO THE FLOOR. LUCKILY THERE WAS AN INCLINE SO MY VEHICLE SLOWED ENOUGH TO ALLOW ME TO GET OFF THE HIGHWAY. PULLED OFF ONTO AN EMERGENCY AREA JUST PAST THE TOLL BOOTHS AND HAD TO USE MY EMERGENCY BRAKE TO STOP. LUCKILY, I DIDN'T HAVE MY 4 SMALL CHILDREN WITH ME LIKE I USUALLY DO. NOW THE EXTENDED WARRANTY COMPANY IS TRYING TO DENY MY CLAIM FOR REPAIRS SAYING THAT THE RUST WAS THE CAUSE. I HAD THE VEHICLE LOOKED AT BY A CERTIFIED AUTHORIZED DEALER WHO DIDN'T NOTICE THE RUST AND I ALSO HAD THE TRUCK INSPECTED IN JULY PER MA LAW FOR SAFETY AND EMISSIONS AND THERE WAS NO MENTION OF RUST EVEN THOUGH THEY DO A PRETTY THOROUGH INSPECTION YET I, THE CONSUMER, AM AT FAULT WHEN MY WHEEL RIPS APART FROM THE HUB WHILE TRAVELING 70 MPH?!? THIS IS OBVIOUSLY A HUGE PROBLEM. PEOPLE IN THE NORTHEAST DRIVE SUVS -AND COME INTO CONTACT WITH SALT EVERY WINTER. ISN'T THAT THE POINT OF HAVING AN SUV?!?. NEVER AGAIN

Structure › Body
Filed Sep 10, 2015120,000 milesLA

TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE DASHBOARD DEVELOPED TWO CRACKS. ONE WAS NEAR THE INSTRUMENT CLUSTER AND THE OTHER WAS NEAR THE PASSENGER SIDE AIR BAG. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000. MA 10/25/15

Unknown or Other
Filed Sep 9, 201556,000 milesVA

ON JULY 7TH 2015, I WENT TO MY VEHICLE AND NOTICED A CRACK IN THE DASH ON THE DRIVERS SIDE, SUBSEQUENTLY THE PASSENGER SIDE CRACKED. I CONSIDER THIS TO BE A HAZARDOUS SITUATION BECAUSE IN THE EVENT OF AN AIRBAG RELEASE SMALL PIECES OF THE CHEAP PLASTIC USED IN THE DASH WOULD BE PROPELLED FORTH CAUSING INJURY. I NOTIFIED MY DEALERSHIP AND WAS QUOTED $1365 FOR A REPLACEMENT DASH WITH GM OFFERING A 50/50 SPLIT ON THE COST. IF YOU'RE OFFERING TO PAY PART OF THE COST IT'S BECAUSE YOU ARE AWARE OF THE PROBLEM. I ALSO UNDERSTAND THAT THE REPLACEMENT DASHES ARE CRACKING ALSO. POOR QUALITY COMPONENTS MAKE A POOR QUALITY PRODUCT! MY 2008 SUBURBAN IS GARAGE KEPT WITH 58,600 MILES ON IT. I ONLY USE IT FOR VACATIONS.

Vehicle Speed Control
Filed Jul 29, 2015140,000 milesLA

OWN A 2008 SUBURBAN AND HAD EXACT PROBLEM FIVE (5) TIMES AND PAID TO REPAIR (5) TIMES. WE HAVE CALLED GM CONSISTENTLY RELATIVE TO PROBLEM AND WILL NOT ADMIT ISSUE. WE HAVE LEARNED OTHER OWNERS HAVING SIMILAR ISSUES WITH STABILLITRAK SENSORS. THE VEHICLE IMMEDIATELY DROPS SPEED TO 20 MILES AN HOUR DURING DRIVING. MY UNDERSTANDING, THE VEHICLE RECEIVES SENOR READING RELATIVE TO STERRING AND STABILITY (POTENTIAL FOR VEHICLE TO SPIN OUT OF CONTROL). ISSUE IS THE VEHICLE IMMEDIATELY DROPS SPEED WHICH CAN CAUSE POTENTIAL FOR SEVERE "REAR-END" ACCIDENTS. I CALLED YOUR HOTLINE "WITHOUT RETURN CALLS"!

Fuel/Propulsion System
Filed May 27, 2015113,000 milesPA

TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. AFTER THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CAP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE EVAC SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

Air Bags
Filed May 22, 201560,000 milesFL

THIS IS A MAJOR SAFETY CONCERN AND CHEVROLET WILL NOT TAKE OWNERSHIP THAT THIS IS A A MAJOR DEFECT IN MANUFACTURING. THESE DASHBOARDS CRACKING AND NOW THE SAFETY COVER FOR MY AIR BAG IS POPPING UP. I AM AFRAID THAT THE AIRBAG WILL FALSELY DEPLOY. I HAVE FOUR KIDS THAT TAKE TURNS IN THE FRONT SEAT WERE THIS CAN BE A BIG ISSUE. NOT ONLY THAT, IF WE DO GET INTO AN ACCIDENT THE DASHBOARD FRAGMENTS CAN BREAK OFF AND IMPALE SOMEONE. THIS NEEDS TO BE RECALLED BEFORE INJURIES OCCUR. I HAVE PICTURES IF U WOULD LIKE TO SEE THEM. I EVEN HAVE A BUMPER TO BUMPER WARRANTEE AND THEY ARE STILL NOT FIXING THE ISSUE.

Engine
Filed Feb 16, 201594,000 milesMA

MY 2008 CHEVY SUBURBAN WITH 94,000 MILES STALLED WHILE IN TRAFFIC TRAVELING AT ABOUT 20 MPH WITHOUT WARNING. I LUCKILY WAS ABLE TO COAST IT TO THE SIDE OF THE ROAD AND AFTER LETTING IT SIT FOR A SHORT TIME IT DID RESTART AGAIN BUT ONLY TO STALL AGAIN AFTER THE CAR RAN FOR ANOTHER 5 MINUTES AGAIN TRAVELING AT ABOUT 20 MPH. I HAD IT TOWED TO MY DEALERSHIP AND HAVE BEEN TOLD THAT MY CRANKSHAFT POSITION SENSOR HAS FAILED. WHILE MY VIN AND YEAR IS NOT COVERED, THERE IS AN ACTIVE RECALL ON THIS CONDITION (GM RECALL NO. 06083.). THIS IS A VERY DANGEROUS ISSUE TO HAVE ESPECIALLY WHEN TRAVELING WITH SMALL CHILDREN IN THE CAR. THE RECALL SHOULD BE EXTENDED TO OTHER YEARS WHO EXPERIENCE THIS ISSUE FOR THE SAFETY OF FAMILIES. *TR

Structure2 injured
Filed Jan 7, 201560,000 milesTX

CHROME PLATING ON INTERIOR DOOR HANDLES PEELED OFF FROM THE PLASTIC BASE MATERIAL AND CAUSED FINGER INJURY . *TR

Structure › Body
Filed Dec 5, 201480,000 milesPA

DRIVERS DOOR HAS HAD TROUBLE CLOSING. HINGE WAS STIFF AND CREAKED LOUDLY. SEVERAL ATTEMPTS JUST TOLD NEEDED GREASED. SO WE CONTINUED TO GREASE WHEN NECESSARY AT HOME. KEPT GREASING THE HINGE. FINALLY THE DOOR WOULD NOT SHUT AT ALL AROUND 90,000 PLUS MILES WHEN FIRST NOTICED THE DOOR ISSUE. HAD TO HAVE SOMEONE COME AND HELP CLOSE THE DOOR. THE DOOR TURNED OUT TO BE DEFECTIVE METAL AND NEAR THE HINGE THE METAL HAS TORN ACROSS AND THUS LOWERED THE DOOR TO WHERE IT DOES NOT CLOSE PROPERLY. A SMALL WELD WAS DONE TO HOLD WHILE I PURSUED HELP THROUGH CHEVY TO NO AVAIL AS BY THEN WE WERE OVER 100,000 AND TOLD TOO LATE. I EVEN HAD THE BODY MANAGER TELL THEM NO RUST AROUND HINGE, DEFECTIVE METAL. NOW THE PASSENGER DOOR HAS SAME ISSUE. WINDOWS ARE STARTING TO HAVE TROUBLE CLOSING SINCE DOOR OFF LINE.

Unknown or Other
Filed Oct 22, 201490,000 milesDC

DASHBOARD HAS SEVERE CRACKS IN MULTIPLE PLACES.

Electronic Stability Control (esc)
Filed Oct 17, 2014TX

CRACKED DASH, RAZOR-SHARP DOOR HANDLES AND IT CUTS OUT AND SHAKES DUE TO THE STABILITRAK. *TR

Power Train
Filed Sep 8, 2014135,000 milesVA

TORT CONVERTER ON TRANSMISSION WAS SHOT...HAD TO REPLACE ENTIRE TRANSMISSION AT 135,000 MILES. *TR

Engine
Filed Sep 8, 201482,000 milesVA

THIS VEHICLE HAS ALWAYS USED AN EXCESSIVE AMOUNT OF OIL. MUST ADD AT LEAST ONE QUART BETWEEN EACH 3500 MILE OIL CHANGES. NO LEAKS HAVE BEEN DETECTED AND NOTHING SEEMS TO MAKE A DIFFERENCE. *TR

Air Bags
Filed Jun 14, 201494,682 milesNJ

I PURCHASED THIS CAR IN MAY 2013 WITH 76,000 MILES AS A CERTIFIED USED VEHICLE FROM A GM DEALERSHIP IN NJ. I NOTICED ON TEST DRIVE BRAKE VIBRATION FROM THE FRONT. BEFORE I PICKED UP THE VEHICLE THEY REPLACED NEW ROTORS AND CERAMIC BRAKE PADS. NOW AT 17,000 MILES LATER THERE IS VIBRATION AGAIN, ONCE AGAIN THE ROTORS ARE WARPED BUT THE PADS ARE PERFECTLY FINE. THE SERVICE MANAGER TOLD ME AND I QUOTE "IT MUST HAVE BEEN A HOT DAY AND YOU TOOK THE CAR THROUGH A CAR WASH WARPING THE ROTORS." IF GM IS MAKING THEIR ROTORS WITH NON-VIRGIN STEEL THIS CAN HAPPEN. I HAVE PREVIOUSLY OWNED A 2005 SUBURBAN WITH 100,000 MILES, THE ROTORS NEVER WARPED AND I ONLY NEEDED THEM CHANGED ONCE AT 55,000 MILES, I HAVE A LIGHT FOOT. IN 2010 I CHANGED MY 2005 SUBURBAN FOR A 2009 BUICK ENCLAVE THIS CAR WAS THE FIRST TIME I NOTICED IN THE 3 YEARS OF OWNERSHIP THAT I NEEDED ROTORS TWICE, IN 3 YEARS I HAD ONLY PUT 30,000 MILES ON THE CAR, SO THAT LEAD TO THE PURCHASE OF THE 2008 SUBURBAN. I CAN'T HELP BUT BELIEVE THERE IS SOMETHING WRONG IN THE MAKING OF THEIR ROTORS, THEY CHANGED MANUFACTURER MAYBE?? WITH THIS 2008 SUBURBAN I HAVE ALSO CONTACTED THEM WITH NO ANSWER OR REPLY TO THE FACT WHEN MY 12 YEAR OLD SON WHO WEIGHS 108LBS SITS IN THE FRONT PASSENGER SEAT THE PASSENGER AIR BAG LIGHT IS ON ONE MINUTE AND THEN OFF THE NEXT MINUTE. SOMETIME I CAN PUT MY PURSE AND A GALLON OF MILK ON THE PASSENGER SEAT AND THE AIR BAG LIGHT IS ON WILL DISPLAY. YET MY 108 LB CHILD OR MY 86 LB CHILD THE AIR BAG LIGHT WILL G

Engine
Filed May 13, 2014NY

2008 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARDS TO THE DISAPPOINTMENT IN THE MANUFACTURER DUE TO NUMEROUS VEHICLE REPAIRS. *SMD THE CONSUMER STATED THE VEHICLE WOULD RUN ROUGH, THE CHECK ENGINE LIGHT ILLUMINATED, THE SERVICE STABILITRAK AND TRACTION CONTROL LIGHTS ILLUMINATED WHEN SOME OF THE CYLINDERS SHUT DOWN, THE LIFTERS WERE NOT PROPERLY LUBRICATED, CAUSING THEM TO FAIL. THE ENGINE CONSUMED LARGE AMOUNTS OF OIL. THERE WERE NOISES COMING FROM THE OIL PAN AND TRANSMISSION AREA, 3 OF THE 4 DOOR LOCKS ACTUATORS WERE REPLACED, THE REAR LIFTGATE BROKE FOR THE 4TH TIME, THE RIGHT RETRACTABLE MIRROR WAS INOPERABLE, THE CRUISE CONTROL WORKED ABOUT 505 OF THE TIME, WHICH WAS PROBABLY TIED THE THROTTLE POSITIONING SENSOR GOING BAD AS WELL. ALSO, THE VEHICLE HAD SIGNIFICANT ELECTRICAL PROBLEM, WHERE CERTAIN LIGHTS WOULD ILLUMINATE ON THE DASHBOARD, THERE WAS AN AUDIBLE CLICKING NOISE, THAT SOUNDED LIKE A RELAY FIRING VERY QUICKLY. *JB

Structure › Body
Filed Mar 29, 2014AR

DOOR HANDLES ARE ALL COMING OFF ON EXTERIOR OF VEHICLE ON BOTH OF THE FRONT AND REAR PASSENGER DOORS. *TR

Air Bags
Filed Mar 26, 2014100,000 milesTX

DASH CRACKED AT AIRBAG ON DASH AND ALSO ABOVE DASH CLUSTER. *TR

Visibility › Glass, Side/Rear
Filed Mar 24, 2014106,000 milesTN

REAR WINDOW SPONTANEOUSLY SHATTERED WHILE VEHICLE WAS IN MOTION. REAR DEFROSTERS WERE NOT ON AT THIS TIME BUT HAD BEEN ON EARLIER THAT MORNING, OUTSIDE TEMP WAS 32 DEGREES. THIS IS A SAFETY CONCERN DUE TO SHATTERED GLASS WAS SENT INTO THE REAR OF THE VEHICLE WHERE CHILDREN SIT. *TR

Structure › Body › Door1 injured
Filed Mar 21, 2014TN

MY MAIN CONCERN IS THE INTERIOR SILVER COATED DOOR HANDLES IN MY 2008 SUBURBAN. THE COATING HAS SPLINTERED AND IS CUTTING OUR HANDS. THIS SEEMS TO BE AN ISSUE IN THE 2007 AND 2008 MODEL, WHEN I LOOK IT UP ONLINE. I'M WONDERING WHY A RECALL HAS NOT BEEN ISSUED FOR SOMETHING THAT IS DANGEROUS TO ME AND MY CHILDREN? IT IS A PRODUCT THAT WAS MADE POORLY AND THEY ARE HAPPY TO CHARGE ME $200 PER DOOR TO FIX IT! IF USE BROKE A MECHANISM IN THE DOOR HANDLE THEN FINE, BUT I'VE NEVER HAD A METAL DOOR HANDLE PEEL BEFORE! I ALSO HAVE A CRACK IN MY DASHBOARD THAT IS NEAR TO THE PASSENGER AIR BAG, IT IS SLOWLY GROWING. I HAVE A FEELING IF IT WASN'T GARAGE KEPT THAT IT WOULD BE A LOT LARGER THAN IT HAS BECOME. *TR

Engine
Filed Feb 18, 2014125,000 milesDC

MY 2008 SUBURBAN STARTED BURNING A TREMENDOUS AMOUNT OF OIL. SEEMS LIKE I WAS CONTINUOUSLY ADDING OIL. RAISED THE ISSUE WITH THE DEALER, WHO INDICATED IT WAS A COMMON PROBLEM BUT PROBABLY NOT WORTH THE EXPENSE OF FIXING IF I COULD KEEP CHECKING THE OIL. THIS ADVICE WAS ALSO BASED ON THE FACT THAT ALL MY MAINTENANCE HAS BEEN PERFORMED AT THIS DEALER, SO THEY KNOW THE VEHICLE WELL. THE LAST WEEK IN JANUARY WAS VERY BUSY AND SAW ME DRIVING ABOUT 100 MILES A DAY. ON THURSDAY, ABOUT 30 MILES FROM HOME, THE CHECK ENGINE AND TRACTION CONTROL LIGHTS STARTING BLINKING, THE CAR LOST POWER, AND THE ENGINE BEGAN RUNNING ROUGH. THIS WAS ON A VERY BUSY HIGHWAY (U.S. ROUTE 50 NEAR ANNAPOLIS) DURING RUSH HOUR. THIS CREATED A DANGEROUS SITUATION. I WAS EVENTUALLY ABLE TO GET THE CAR HOME. WHEN I BROUGHT IT TO THE DEALER, THEY SAID THE OIL WAS DRY (I HAD CHECKED IT THE PREVIOUS WEEKEND), A LIFTER HAD BROKEN, AND A PISTON HEAD WAS SCORED. THE COST OF WORK TO FIX WOULD EXCEED THE COST OF A NEW ENGINE. I NOW HAVE A NEW ENGINE, THE COST OF WHICH WAS NOT IN MY BUDGET. THIS EXPERIENCE REFLECTS WHAT HAS BEEN HAVE REPORTED FREQUENTLY ON AUTOMOBILE RELATED WEB SITES.. GIVEN THAT THIS IS A DESIGN FLAW, CHEVROLET SHOULD BE COVERING AT LEAST PART OF THIS FIX. *TR

Child Seat › Latch Connector/Clip
Filed Feb 15, 2014AL

BRITAX FASTBACK CAR SEAT PUSH BUTTON LATCH STUCK. COULDN'T RELEASE EVEN WITH TWO PEOPLE TRYING TO PUSH THE RED BUTTON. FINALLY HAD TO GET SCISSORS TO CUT THE STRAP TO REMOVE THE CHILD (RELATED VEHICLE INFORMATION: MODEL YEAR=2008, MAKE=SUBURBAN, MODEL=CHEVY). *TR

Structure
Filed Jan 27, 201450,000 milesVA

THERE IS A CRACK ON TOP OF THE DASHBOARD THAT HAS BECOME PROGRESSIVELY LARGER. RECENTLY A SECOND CRACK APPEARED RIGHT OVER THE PASSENGER SIDE AIRBAG. THIS MAY INTERFERE WITH THE DEPLOYMENT OF AIRBAGS. THIS SEEMS TO BE A RECURRING PROBLEM WITH 2007 AND 2008 CHEVY WITH SAME DASHBOARD (TAHOE, SUBURBAN, ET AL.) MODELS. *TR

Electrical System
Filed Dec 2, 2013KY

ALL 4 AUTOMATIC DOOR LOCKING ACTUATORS DO NOT WORK. THE ACTUATORS DO NOT WORK WHEN THE LOCK/UNLOCK BUTTON IS PRESSED ON THE REMOTE. LOCKS DO NOT ACTUATE WHEN THE CAR IS PUT INTO PARK OR WHEN THE SPEED IS ATTAINED THAT IS SET IN THE SYSTEM SETTINGS. THE ONLY WAY TO LOCK/UNLOCK THE DOORS IS TO MANUALLY PUSH OR PULL THE DOOR LOCK. YOU CAN ALSO UNLOCK THE DRIVERS SIDE LOCK BY USING THE KEY. THIS IS UNSAFE. *TR

Air Bags
Filed Nov 12, 201347,480 milesIN

AIR BAG LIGHT, DOOR LOCKS, TRACTION CONTROL, RADIO, AND MANY OTHER ELECTRICAL COMPONENTS FLICKER ON AND OFF. ENGINE VIBRATES AND THEN DIES. WILL NOT START BACK UP UNTIL SOME PERIOD OF TIME GOES BY. ALWAYS DIFF AND HAPPENS IN ALL TEMPS AND DRIVING CONDITIONS. WHEN IN GARAGE ALL NIGHT WILL NOT START IN THE AM. VERY INTERMITTENT. WE HAVE BEEN STRANDED WITH KIDS 5 TIMES AND HAVE ONLY OWNED THIS VEHICLE FOR 4 MONTHS. *TR

Structure
Filed Oct 3, 201382,000 milesTX

OUR 2008 SUBURBAN DASH HAS STARTING CRACKING UPON FURTHER REVIEW EXACTLY WHERE MANY OTHERS ARE HAVING THE ISSUES. MY CONCERN IS THAT ONE AREA IS AROUND THE AIR BAGS AND AS IT CONTINUES TO DETERIORATE THERE MAY BE ISSUES WITH SAFETY DEVICE. BASED ON WHAT I HAVE SEEN ACROSS WEB IS THAT IT IS A MALFUNCTION OF THE PRODUCT. *TR

Latches/Locks/Linkages › Doors › Latch
Filed Sep 5, 20133,000 milesVA

DOOR HANDLE FAILURE THREE TIMES, WAITING FOR FOURTH TO FAIL AT ANYTIME. GM COMPLAINT DEPT REFUSES TO ACCEPT RESPONSIBILITY. THREE DOOR LOCKS FAILED BY 39,000 MILES, LAST ONE BEING RIGHT PASSENGER DOOR. WE HAVE A 1978 CHEVY PU AND THE DOOR LOCKS NEVER FAILED! THIS IS ABSURD, A $55,000 TOP OF THE LINE LTZ MODEL SHOULD NOT HAVE THIS PROBLEM, AND GM WON'T ACKNOWLEDGE POOR QUALITY PARTS AND WORKMANSHIP! WHAT CAN A CONSUMER DO TO RECTIFY THIS SITUATION?. *JB

Electrical System
Filed Aug 4, 201361,000 milesTX

REAR HATCH DOOR ACTUATOR WENT OUT. THE DOOR IS IN THE LOCKED POSITION AND CANNOT BE OPENED WITH CONSOLE BUTTON, KEY FOB OR EXTERIOR HANDLE. THERE IS NO WAY TO OPEN THE REAR HATCH FROM THE INSIDE OF THE VEHICLE CREATING A SAFETY HAZARD FOR PASSENGERS RIDING IN THE 3RD SEAT. THE REAR HATCH IS NOT ACCESSIBLE FOR USE SINCE I IS IN A LOCKED POSITION AND CANNOT BE OPENED. I HAVE FILED A COMPLAINT WITH GM. THEIR CS REPRESENTATIVE CONTACTED ME TO LET ME KNOW THAT MY LOCAL DEALERSHIP CAN FIX THE PROBLEM AT MY EXPENSE. TENS OF THOUSANDS OF THESE COMPLAINTS HAVE BEEN FILED WITH GM OVER THE LAST 2 YRS. AND THERE HAS BEEN NO RECALL FOR THIS POTENTIALLY FATAL SAFETY HAZARD. *TR

Electrical System
Filed Jul 15, 201350,000 milesOK

I PURCHASED A 2008 SUBURBAN LTZ IN JULY 2011. SHORTLY AFTER WE PURCHASED THE VEHICLE 3 OF THE DOORS LOCKS HAVE STOPPED FUNCTIONING COMPLETELY, THE 4TH DOOR WORKS SPORADICALLY (DRIVER SIDE, PASSENGER). THE LOCKS DO NOT WORK AT ALL WITH THE KEYLESS ENTRY NOR THE MAIN LOCK BUTTON FROM THE DRIVER SIDE DOOR. I HAVE BEEN TOLD THAT IT IS A PROBLEM WITH THE LOCK ACTUATORS MALFUNCTIONING AND THAT IT IS ALSO A WELL KNOWN ISSUE FROM VARIOUS DEALERS AND PER MY RESEARCH ON THE INTERNET. IN ORDER TO UNLOCK THE DOORS, I MUST MANUALLY USE THE KEY TO UNLOCK THE DRIVER SIDE DOOR THEN UNLOCK ALL THE OTHER DOORS BY HAND ONE BY ONE. THEN WE MUST LOCK ALL DOORS MANUALLY AFTER ENTERING BECAUSE THE LOCKS ALSO DO NOT LOCK AUTOMATICALLY WHEN YOU TAKE THE CAR OUT OF THE PARK POSITION. ALTHOUGH THE POWER LOCKS ARE A LUXURY, THIS ALSO BECOMES A SAFETY ISSUE. A VEHICLE WITH AN ORIGINAL ASKING PRICE OF OVER $55,000 SHOULD NEVER HAVE THIS ISSUE AND I'M NOT SURE WHY CHEVROLET FAILS TO TAKE ACTION FOR A CLEAR SAFETY DANGER. AS A MOTHER OF 3 CHILDREN I FIND THIS TO BE A VERY SERIOUS SAFETY ISSUE. A CHILD COULD EASILY OPEN THE DOOR AND FALL OUT OF THE MOVING VEHICLE OR IF WE WERE INVOLVED IN A CAR ACCIDENT ANY ONE OF MY FAMILY MEMBERS (ADULT OR CHILD) COULD POTENTIALLY BE EJECTED FROM THE VEHICLE, CAUSING EITHER SERIOUS INJURY OR WORSE!! I REALIZE THE CHILD SAFETY LOCKS CAN BE ACTIVATED TO KEEP A CHILD FROM OPENING THE DOOR ACCIDENTALLY, BUT THAT WILL NOT PREVENT A CARJACKER OR ANYONE ELSE FOR THAT MATTER FROM

Visibility/Wiper
Filed Apr 12, 2013135,000 milesNY

WIPERS STOPPED WORKING. *TR

Engine
Filed Feb 19, 201361,000 milesMO

I PURCHASED A 2008 CHEVY SUBURBAN LTZ ON SEPTEMBER 24, 2011. SHORTLY THEREAFTER I BEGAN TO NOTICE THAT THE OIL PRESSURE GAUGE SEEMS TO BEHAVE ERRATICALLY, I LATER LEARNED THE CAR BURNED OIL. I TOOK THE CAR TO THE DEALERSHIP IN JANUARY OF 2013 COMPLAINING OF OIL STAINS ON MY DRIVEWAY AND THAT I HAD PLACED TWO QUARTS OF OIL IN MY CAR WITHIN ONE WEEK. THE DEALERSHIP EXPLAINED TO ME THIS WAS A COMMON PROBLEM AND THAT I WOULD HAVE TO HAVE ABOUT $4,000-$5,000 OF REPAIRS DONE TO REBUILD MY ENGINE. THEY ALSO EXPLAINED THAT THIS WAS A WARRANTY ITEM AND THAT GM WOULD COVER IT. I WAS INFORMED BY THE DEALERSHIP THAT GM TOLD THEM THAT I HAD TO GO THROUGH AN "OIL CONSUMPTION TEST" WHICH I DID, THEY PERFORMED AN OIL CHANGE ON JANUARY 31, 2013. I BROUGHT THE VEHICLE IN FOR SERVICE ON FEBRUARY 19, 2013 AND THE DEALER NOTES THAT IT HAS BURNED .75 (3/4) OF A QUART OF OIL. WHEN I ASKED IF GM WOULD FIX THE PROBLEM, THEY SAID NO, THAT ANOTHER TEST WAS NEEDED. I'VE NEVER PURCHASED OR OWNED A CAR WHERE BURNING OIL IS ACCEPTABLE. I BRIEF GOOGLE SEARCH OF "SUBURBAN OIL CONSUMPTION ISSUES" RESULTS IN APPROXIMATELY 2.8 MILLION RESULTS AND THERE ARE SEVERAL PAGES DISCUSSING THIS APPARENT COMMON PROBLEM. I CALLED GM ON FEBRUARY 19, 2013 AND WAS ONLY ABLE TO SPEAK WITH [XXX] AND A SUPERVISOR IN THE PHILIPPINES WHO ASSIGNED ME A CASE NUMBER I BELIEVE THIS IS A LARGE PROBLEM AND WANT A RECALL AND FIX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

Engine
Filed Feb 2, 201353,000 milesID

2008 CHEVROLET SUBURBAN 5.3L AFM OIL CONSUMPTION --> EXTREMELY FRUSTRATED WITH GM SERVICE GIVEN ME THE RUNAROUND REGARDING A POOR ENGINE DESIGN WHICH LEADS TO BAD RINGS AND HIGH OIL CONSUMPTION. BAD RINGS CAN BE VERIFIED BY DOING A COMPRESSION CHECK ON THE CYLINDER, AS OPPOSED TO CHECKING HOW MUCH OIL IS BEING USED PER MILEAGE. EXCESSIVE USAGE IS DEFINE 0.5 QUARTS PER 500 MILES. LAST THREE OIL CHANGES, I HAVE USE 6 QUARTS IN 3000 MILES. MY VEHICLE IS UNDER WARRANTY, AND THEY ARE TRYING TO DELAY THE PROBLEM UNTIL IT IS OUT OF WARRANTY. THERE IS NUMEROUS COMPLAINTS OF THIS ONLINE. THEY SHOULD REPLACE THE PISTONS AND RINGS AND AFM LIFTERS AND ADD THE NEW OIL BAFFLE. *TR

Latches/Locks/Linkages
Filed Oct 25, 201287,000 milesKY

TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AUTOMATIC DOOR LOCKS WOULD UNLOCK INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN ADVISED HER THAT THE FAILURE MAY BE DUE TO THE LOCK ACTUATORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 87,000.

Air Bags
Filed Oct 19, 2012105,600 milesFL

CRACKS ON DASHBOARD NEXT TO PASSENGER AIRBAG AND ABOVE THE INSTRUMENT PANEL ON THE LEFT SIDE RUNNING ACROSS THE HUMP. ALWAYS KEPT IN COVERED GARAGE AND MAINTAINED AS PER MANUFACTURER SUGGESTED CLEANING PROCEDURES. CRACK ON PASSENGER SIDE HAS WIDENED TO THE POINT WHERE THE AIR BAG COVER MAKES A RATTLING NOISE, APPARENTLY DUE TO VIBRATION OF THE WHOLE PART. *TR

Engine
Filed Aug 13, 2012MD

TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE WAS OPERATING WITH REDUCED POWER AND THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THEY REPLACED THE ENGINE SEALS, CATALYTIC CONVERTER AND THE THROTTLE BODY. THE FAILURE WAS NOT CORRECTED AND PERSISTED. THE DEALER THEN ADVISED THE CONTACT THAT THE ENGINE WOULD NEED TO BE REPLACED. THE ENGINE WAS NOT REPLACED. THE CURRENT MILEAGE WAS 147,000 AND THE FAILURE MILEAGE WAS NOT AVAILABLE.

Structure › Body
Filed Aug 2, 201273,000 milesTX

TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE REAR HATCH LOCK WAS NOT OPERABLE AND THE VEHICLE WAS NOT EQUIPPED WITH A MANUAL RELEASE BUTTON. THE CONTACT WAS CONCERNED THAT IT WOULD BE DIFFICULT TO EXIT THE VEHICLE IN THE EVENT OF AN EMERGENCY OR FIRE. THE DEALER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000 AND THE CURRENT MILEAGE WAS 75,000.

Electrical System
Filed Jul 30, 201256,569 milesTX

DRIVER SIDE REAR DOOR LOCK QUIT WORKING, SHORTLY AFTER THAT DRIVER DOOR QUIT LOCK QUIT WORKING, TOOK INTO DEALER FOR REPAIR, SAID IT WOULD BE ABOUT $1000 FOR 2 DOOR LOCK ACTUATOR REPLACEMENTS, A FEW MONTHS LATER THE PSGR REAR DOOR LOCK QUIT WORKING. *TR

Electrical System
Filed Jul 17, 201260,000 milesGA

DOOR LOCK ACTUATORS FAIL CAUSING DOORS TO REMAIN LOCKED AND INOPERABLE. SEVERAL ACCOUNTS ON THE INTERNET CLAIM MULTIPLE FAILURES AT THE SAME TIME AND OR REPLACED ACTUATORS FAILING A SECOND TIME. VEHICLE CAN NOT BE ENTERED OR EXITED EASILY IN AN EMERGENCY CAUSING A SAFETY ISSUE. *TR

Electrical System
Filed Jan 15, 201234,285 milesAR

DRIVER'S SIDE FRONT DOOR LOCK ACTUATOR QUIT WORKING COMPLETELY. THE PASSENGER SIDE FRONT DOOR LOCK ACTUATOR WORKS INTERMITTENTLY.

Electrical System
Filed Jan 4, 201236,000 milesOK

DRIVING THE CAR ON CITY STREET, LET OFF GAS TO SLOW DOWN, ENGINE SHUDDERS, THE INSTRUMENT CONSOLE FLASHES, INDICATES ENGINE POWER DECREASING, THE RADIO STOPS WORKING, THE VEHICLE LOSES POWER, THE STABILITRAC INDICATES IT NEEDS TO BE SERVICED, GIVES REAR CAMERA/TOWING WARNING, THE ENGINE DIES, BRAKES ARE LOST. IMMEDIATELY AFTER ENGINES DIES STARTER WILL NOT CRANK. THE CAR WILL START AGAIN AFTER SEVERAL MINUTES. CHECK ENGINE LIGHT IS ON. AFTER A DRIVE OF ABOUT 4 MILES PARKED CAR AND STARTED NEXT MORNING--CHECK ENGINE LIGHT IS OFF. ENGINE QUITTING AND NO BRAKES COULD BE DANGEROUS. INTERMITTENT PROBLEM. *TR

Engine and Engine Cooling
Filed Dec 8, 201127,000 milesWA

NEW CAR PURCHASED IN 2008. MULTIPLE ISSUES WITH CAR CONSUMING EXCESS OIL AND LOSING ENGINE POWER. 27,000 MILES HAD TO REPLACE ALL AMF LIFTERS IN ENGINE 29,000 MILES HAD TO REPLACE THROTTLE BODY ASSEMBLY SYSTEM 31,000 MILES HAD TO INSTALL NEW OIL PUMP, GASKET AND SEAL 32,000 MILES HAD TO REPLACE OIL GASKET 37,000 MILES OIL INTAKE SYSTEM PLUGS BURNING OIL AND OIL ON INTAKE VALVE. HAD TO CLEAN ENGINE AND INSTALLL 8 VALVE SEALS. *TR

Structure › Body › Door
Filed Dec 3, 201185,000 milesMS

INSIDE DOOR HANDLE CHROME IS PEELING AND HAS CUT OUR HANDS ON SEVERAL OCCASIONS. *TR

Electrical System
Filed Nov 17, 201176,000 milesNJ

BATTERY GOES DEAD EVERY THIRD DAY THAT THE TRUCK IS NOT USED. BATTERY IS GOOD. *TR

Latches/Locks/Linkages
Filed Oct 31, 201140,000 milesTX

THE DOOR LOCK ACTUATOR DOES NOT WORK ON THE DRIVER'S DOOR. *TR

Visibility
Filed Oct 28, 201187,000 milesMI

TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE REAR VIEW MIRROR FAILED TO GIVE A CLEAR VIEW OF THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 87,000.

Electrical System
Filed Sep 9, 201160,000 milesAK

AFTER DRIVING FOR APPROXIMATELY 3 HOURS THE PROBLEM BEGAN: THE DOOR LOCKS CYCLE REPEATEDLY, THE INSTRUMENT CONSOLE FLASHES, THE DRIVE POSITION FLASHES FROM PARK TO DRIVE REPEATEDLY, THE RADIO STOPS WORKING, THE VEHICLE SURGES, AND THE STABILITRAC SAYS IT NEEDS TO BE SERVICED. THIS IS THE SECOND REPORT WE HAVE FILED IN A MONTH. WE HAVE ALREADY TAKEN IT TO THE DEALERSHIP ONCE FOR THIS PROBLEM IN EARLY AUGUST WHEN IT WAS JUST THE RADIO MALFUNCTIONING. THEY SAID TO REPLACE THE RADIO. THIS IS A SAFETY ISSUE THAT HAS ALREADY BEEN IDENTIFIED BY NHTSA ITEM NUMBER 10036550 AND SERVICE BULLETIN NUMBER PIT-4730A. GM SAYS THAT BECAUSE OUR VEHICLE IS OUT OF FACTORY WARRANTY THAT THEY WILL NOT PAY TO HAVE IT REPAIRED. *TR

Latches/Locks/Linkages
Filed Aug 10, 201145,000 milesIL

TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. WHILE PARKED, THE CONTACT NOTICED THAT ALL THE ELECTRONIC DOOR LOCKS WOULD UNLOCK AND LOCK INVOLUNTARILY. IN ORDER TO PROPERLY USE THE DOOR LOCKS, THEY HAD TO BE OPERATED MANUALLY. THE FAILURE ALSO OCCURRED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS, WHERE THE TECHNICIANS STATED THAT THE LOCK MECHANISM FAILED. THE CONTACT WAS UNAWARE OF THE REPAIRS THAT WOULD NEED TO BE PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Latches/Locks/Linkages
Filed Aug 5, 201151,000 milesKY

THE AUTOMATIC DOOR LOCKS DO NOT WORK ON MY 08 CHEVROLET SUBURBAN. TO UNLOCK THE DOORS YOU HAVE TO USE THE KEY UNLOCK THE DRIVERS SIDE DOOR AND THEN EITHER CLIMB IN THE BACK OR OVER TO UNLOCK THE BACK DOORS AND FRONT PASSENGER DOORS. OR ROLL DOWN THE WINDOWS. TO LOCK THE DOORS YOU HAVE TO MANUALLY LOCK THE DOORS. *TT

Unknown or Other
Filed Jun 29, 201136,000 milesNC

I OWN A 2008 CHEVY SUBURBAN LTZ WITH 37K MILES. THE REAR DOOR LOCK ACTUATORS FAILED AT 36K MILES. THE FAULTY DOOR LOCK ACTUATORS PREVENT LOCKING OR UNLOCKING OF THE DOORS FROM THE DRIVERS SEAT. AS I HAVE SMALL CHILDREN, I FEEL IT IS A SAFETY ISSUE TO DRIVE WITH UNLOCKED DOORS. AFTER RESEARCHING THIS ISSUE I DISCOVERED THE PROBLEM TO BE WIDESPREAD ON A NUMBER OF CHEVROLET VEHICLES. PLEASE REFERENCE THE FOLLOWING INTERNET FORUM DISCUSSIONS : HTTP://WWW.GM-TRUCKS.COM/FORUMS/INDEX.PHP?SHOWTOPIC=98284&ST=165 HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F206D4B/75#MSG75 I SUGGEST THE NHTSA LOOK INTO THIS ISSUE AND MANDATE A RECALL AND THE INSTALLATION OF A MORE RELIABLE DOOR LOCK ACTUATOR. PLEASE LET ME KNOW HOW I CAN BE OF FURTHER ASSISTANCE IN THIS MATTER.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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