2014 Chevrolet Silverado 1500 complaints

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated while driving approximately 55 MPH, the transmission unexpectedly shifted out of overdrive and the transmission shuddered. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the transmission was failing and needed to be rebuilt or replaced. The vehicle was not repaired. The dealer was contacted, and the contact was only able to leave a message but had not yet received a call back. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 164,000.

Driving down the road and turning into my driveway, the power steering went out, the truck cut off - then after a few minutes, the truck started, then the display showed “Open then close driver window” & now displays “Service Power Steering, Drive With Care”

It’s throwing multiple codes for the BCM(body control model) and it’s show recall numbers 15V640000,17V43700 and 14V301000 are multiple recall numbers showing fro a BCM problem

When turning the power steering gave out and made the truck completely lose power while going and turning at a slow speed

The whole tension rod of driver side seatbelt ripped off. Recall was issued I took to get done afterwards the seatbelt tension rod broke. I called dealer and Chevy and they say well we did the recall tuff luck! They knew it was about to break or almost broken and did nothing and gave me my truck back unsafe. I can’t use my car due to no seatbelt on driver side and they won’t own to their error.

Why is/was there no investigation in to the torque converters in these vehicles? I have the 5.3L V8. Took it to a tranny shop and he has five on his lot, same transmission same generation all same issue. He says they start eating themselves and he has a few with only five digit mileage that he still needs to fix. A guy in my firehouse is a parts manager for a Chevy dealership and knows the part number for the transmission off the top of his head because they fly through them and he has 19 in stock. Luckily I'm a good driver and when the transmission gave out on the highway I was able to control and get over without my kids getting hurt. But that is two shops confirming this is an issue. It's a safety issue. An expensive safety issue. There's even a tranny guy on Facebook that says the same thing because these are mostly all he works on. I'm a bit shocked you all allowed this to pass through. Granted the shop said the American made parts in the torque converters are the ones failing, so it would look bad. But my kids could have been hurt if my wife was driving and couldn't control the truck. This is an epic failure. Five digit mileage trucks coming in for the same issue. He told me to keep up whatever maintenance I'm doing because coming in at 130k is the second highest he has seen.

Twice know i have had the truck shutdown when turning to the left at slow speed . Took the truck to a maint shop and they had three codes in the computer but nothing they could fix so they cleared the codes and said to drive it and if it happens again to bring it in and they'll see what they can find out ,but my have to go to agm service center to have it checked . so I'm drive carefully and hope not to have a accident.

I believe Ray Chevrolet (Antioch, IL & Fox Lake, IL) are negligent in that they did not apply treatment as described in TSB #14002A while they had custody of our 2014 Chevy Silverado. The vehicle has been maintained mostly by the Fox Lake, IL location, but was purchased at the Antioch, IL location new. TSB #14002a clearly states that before the vehicle is released to the customer that the treatment should be applied. The vehicle has been maintained mostly at the Ray Chevrolet Fox Lake, Il 60020 dealership location over the past 10 or 11 years. Not once did any mechanic or service advisor mention TSB #14002A nor the deteriorating state of the truck's frame. This became a safety issue as described below. I was traveling on [XXX] which is under construction. I hit a bump and temporarily lost control of the vehicle. I also talked to my wife who also drives the vehicle. She said it sounded like an empty gas can was rolling around in the truck's bed. I took the vehicle into Ray Chevrolet at the Fox Lake, Il 60020 location and talked to a service advisor and told him about temporarily losing control of the vehicle and what my wife said about the loud bangs. We received notification from the Ray Chevrolet Fox Lake, Il dealership's service center via DM with a video attached. I watched the video and called the service advisor. The service advisor told me that the repair wasn't worth doing because it was more expensive to do than what the truck was worth. The same service advisor told

The truck went in for the fuel injector number 6 again. went in on June 13 and on the 12 as well. on the 12 they said it was the number 6 coil. they then gave it back but the next day had to be returned again for the same problem. this time they found the number 6 fuel injector was possibly shorted out. the service manager did call and said that i was right that it was the fuel injector. i feel that i paid for a coil that should not have been replaced in the first place.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated while driving 55 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as intended and decelerated unintendedly. The contact pulled over to the side of the road, turned off and restarted the vehicle; however, the failure persisted. The contact was able to continue driving; however, the vehicle failed to exceed 20 MPH. There was no warning light illuminated. The vehicle was taken the dealer, where it was diagnosed and determined that the engine lifters needed to be replaced, and the contact was provided an estimate for the repair. The vehicle was then taken to an independent mechanic, where the upper part of the engine was rebuilt, and the lifters were replaced. The vehicle was repaired. The manufacturer was notified of the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 98,000.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while attempting to wear the front driver's side seat belt, the contact became aware that the lap belt was loose and that the seat belt lap pretensioner cable had separated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 21V245000 (Seat Belts); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered under an unknown special coverage program due to the mileage. The failure mileage was approximately 220,000.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated while driving 30-65 MPH, the vehicle was shuddering abnormally. The contact stated that the vehicle had experienced a failure with the torque converter. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

I was driving home from work on 5/9/2025 and my truck slowly started to loose power and I almost got rear ended going up a hill. NO check engine lights or symptoms noted prior I was able to make it to the Chevy Dealer here in town where i Live and dropped off. dealer noted cyl 4 has a misfireand there is a tick noise on that bank.checked and found no compression on cyl 4, removed valve cover and found that the lifter for cyl 4 is broken and pushrod bent. After reasearching found this to be a common problem, contacted Chevy reagarding this as truck is low miles (88k) NO help offered.

While driving to work a month ago (3/19/25) I lost the power to accelerate out of nowhere. And my truck started making this noise, what I can only describe as a winding up noise while trying to accelerate. I was going 55mph on a busy morning commute. There were no warning lights. I pulled over and shut the truck off. Checked oil (even though it was changed a week or 2 prior). Oil was fine. Let truck sit for 10 mins then tried to turn back on, it started but had that winding up noise when just sitting in idle, the check engine light then came on after it was on for a minute or so. Ran codes at home, and truck started making an additional rattle noise on top of the winding up noise when had to be turned on. One code was the crankshaft position sensor, we changed that out. Then the truck wouldn't start. Taken to Dealership, and they said initially they found a broken connector to the engine harness. Fixed that then truck started but still making the rattle/clunk type noise and louder than at home so they continued diagnostics because they said the noise sounds like a rod knock, so rod either being bent/broken/slipping. Further diagnostics found that oil and coolant are mixed along with metal shavings through engine so new engine is needed.

Over the course of ownership the chassis of this vehicle has gotten horrendously corroded, which has caused structural components of the frame to begin to develop rust holes needing repair. These holes in the chassis are caused by the incorrect application of the factory chassis wax coating and has caused the entire frame to become deeply rusted through in many areas. Additionally I have been through two transmissions, the first occurring at around 55,000 miles of use, and the second around 105,000 miles. Seems there is a point of failure after around 50,000 miles on these transmissions.

EVERYTHING, it started with spark plugs and boots which is normal, then all of a sudden one ignition coil after the other, then the transmission, now it's the valve cover gaskets, the ENGINE oil cooler lines, the rear main seal, the oil pan itself, like literally everything. The places I took it advised probably getting a whole new engine. Mind you I just financed this truck 2 years ago. The transmission cost me $6,700 dollars out of pocket because my power train warranty wouldn't cover it because some wire. I don't know but there is seriously big problems with this year make and model. Also, the catalytic converters are bad and the exhaust manifold. All these things can't be wrong all at the same time unless there was a major issue prior to me financing when Chevrolet spit these trucks out.

When going at low speeds like through a parking lot when I apply my brakes they get rock hard and do not want to stop. I can get it stopped but just barely. When going at normal driving speed 30mph plus they are fine and stop fine. I almost pulled into a car in a parking lot because I almost couldn't stop due to my brakes failing. This happens every time I go at low speeds 25mph and less

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while driving 35 MPH, the vehicle lost automotive power, and the vehicle failed to accelerate as intended. The contact stated that the check engine warning light was illuminated. The contact stated that after refueling the vehicle, the vehicle failed to accelerate as intended, and the transmission was slipping. The contact pulled over into a nearby parking lot and had the vehicle towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the transmission and the torque converter were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 220,000.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated while driving approximately 50-65 MPH, the vehicle jerked and downshifted unintendedly. The contact stated that the vehicle experienced hard and erratic transmission shifts while driving. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 130,000.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked, there was an abnormal sound coming from the rear end of the vehicle. The contact discovered that there was white and blue smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

A well-documented and increasingly widespread problem related to excessive rust on the frames of many vehicles in this particular model year range. The cause of the problem appears to stem from a poorly applied or degrading wax coating, which, over time, peels off, leaving the frame exposed to corrosion, particularly in harsh weather conditions such as heavy snow and road salt exposure. The result is catastrophic—my Silverado’s frame and crossmembers are now severely compromised, and the integrity of the vehicle is in question.

While driving on the interstate my truck starting slowing down fast and the engine RPM's went up. I pulled to the side and restarted the truck i would start driving then the truck would do the exact same thing. While all this was happening there was a burning smell in the truck. I brought the truck to an automotive mechanic and the found the transmission was bad. It is a very common problem with 2014 silverado 1500 trucks with the 6 speed transmission.

The brake vacuum pump on the 2014-2018 chevy silverado has intermittent failures causing reduced brakes, which is a major safety issue. Gm has this listed under a "special coverage warrenty" instead of a recall and wont fix this because the warrenty ended 6/24 or 150k miles(mine onpy has 125k). Luckily I didn't have any traffic infront of me and the street light had just turned red and the cross traffic hadn't started to move yet. When I contacted gm about this I talked to 3 different representatives 2 were the initial points of contact, the first stated I would be reimbursed due to this being a safety issue, the second said the first was talking about a "general warrenty"...? The third was a supposed " supervisor who was obviously reading from a script and chose his words very carefully when telling me that because the speciap coverage warrenty was up GM wasn't going to do anything about this which is a leagal way of saying their are ok with this known issue on their trucks out in the world. Probably because it'll be cheaper to have their lawyers fight a lawsuit than to pay for the parts and labor to have this known safety issue fixed.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that the headliner above the rear window had water stains. The contact stated that as a mechanic, he had inspected the vehicle and diagnosed that the water was leaking from the third brake light. The contact stated that the gasket surrounding the third brake light was no longer properly sealing the third brake light. The dealer was notified of the failure and informed the contact that the VIN was not included in an unknown recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.

The brakes feel squishy and it is difficult to stop at low speeds. Yes it is available for inspection upon request. Safety being put at risk by not being able to stop in time possibly causing crash. The truck was taken to a mechanic who found a code stating low vacuum pressure on brake booster but they could not find a leak anywhere and cleared the code. It is unknown if the component has been inspected by the manufacturer. Yes there has been a warning light before. It is unknown when exactly this problem started.

I was driving into a parking doing less than 10 mph trying to angle park my truck. Suddenly my truck accelerated violently hitting another vehicle in the parking lot in the right rear and turning it around. Was hitting the brakes to no avail. Truck continued to accelerate and I aimed for a sign support pole while depressing the brakes as hard as I could. Truck hit the pole and the air bag deployed. Front of my truck was caved in and the truck was ruled unrepairable by my insurance company. I could have been badly injured or killed but thankfully sign support pole stopped me. Have a police report but was unable to scan it to my PC so I said there was no report.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while driving at 55 MPH, the brake pedal was depressed down to the floorboard, but the vehicle failed to stop immediately. The contact was able to pull over to the side of the road. The vehicle slowed down and came to a stop with several unknown warning lights illuminated. The failure occurred on 4 separate occasions. The vehicle was towed to the dealer; however, no cause for the failure was found. The vehicle was not repaired; however, the contact replaced the brake pads. The contact stated that on another occasion, while driving 55 MPH, the vehicle lost motive power, the steering wheel locked, and lost functionality. Several unknown warning lights were illuminated. The contact restarted the vehicle and the vehicle returned to normal functionality. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that on another occasion while driving 55 MPH, the A/C stopped functioning as intended. The vehicle was taken to the dealer and was diagnosed with a coolant leak. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 59,000.

UNKNOWN

Service brake assist activated. Vacuum pump failure, there is no vacuum going to the brake booster from the vacuum pump mounted on the front of the engine block driven by belt pulley.Has code co299-00 brake booster large vacuum leak detected. Pump is not creating vacuum no vacuum going to booster for power brakes.This is a recall.

For months now wire harness part number 842-909-97, rear driver side passenger door wire harness. Wire and connector damage from being poorly manufactured, wire cracking and breaking apart. Waiting for new item availability, can't operate door locks, window. Dashboards light stay on. No dealership or parts supplier in country has any availability or previous part number to replace. Waiting on general motors to bring new wire harness to market. No eta and item is listed as backorder .Been an issue for years now. I can't open My back door in fear of not being able to lock the door and have trouble light stay off. I have a three-door vehicle now instead of four.truck is barley 10 years old. Cost a lot of money for this vehicle.

Transmission slipping

Noticeable at night. Headlights on, turn signal on, foot on brake slowing down, making a turn, 1) headlights flicker, 2) headlights flicker and complete dash goes black, or 3) all of #2 and steering goes stiff. Has been happening more often. Last time, during the day, turning against oncoming traffic and engine shutdown, started again, shutdown and started, again with dash going black and steering went stiff. When the engine stops and restarts, it does it on its own. I don’t need to turn the ignition key. Very unnerving. My wife won’t drive the truck. Safety at risk is a “yes”. I have noticed when this all happens, the traction control wording comes on the dash and a bell rings. All this has been happening over the last six months. Vehicle only has 94K miles on it.

Rear window defroster overheated/caught on fire. It will be available for inspection unless GM rectifies the issue and removes the components in question. Cabin filled with smoke and a small fire broke out immediately behind the rear headrest/seatbelt location. Rear window section shattered, most of the glass is intact but some pieces were ejected. The problem has been reported to GM but is still in the investigation phase. The vehicle has not yet been inspected as I have just started the report filing with GM. No warnings, indicator lights, etc. were present before, during, or after the incident.

Ignition lock actuator faulty. Causing ingition to be stuck in start position.

Chevy and GMC pick-ups are having engines blow up because of a problem with the system that makes the pickup go from 8 cylinder to 4 cylinder. This needs to be looked into immediately. Chevy has taken no action/responsibility to alert people that this is a problem with their vehicles. At the advice of our mechanic, we purchased something that completely turns off the active fuel management or multiple displacement system. This is an almost certain problem waiting to happen. Chevy should be notifying people of the problem and offering to pay for the fix. Or maybe a recall should be issued. Please look into this.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed and depressing the brake pedal, the brake pedal was hard and failed to go down after several attempts. There was no warning light illuminated. The contact was able to decelerate by shifting into low gear, and the contact activated the hazard lights. The contact was able to drive to the residence in low gear, and the contact allowed the vehicle to roll to a stop. The contact stated inspected the brake booster, brake master cylinder, and the vacuum pump, and confirmed that there was no hydraulic leak found. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 96,000.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated when the vehicle was started, the defroster was activated; however, the defroster failed to function as intended. The contact became aware that there was smoke inside the vehicle before hearing a loud sound and the rear glass then fractured. In addition, the contact's minor grandson was seated in the rear seat of the vehicle. The vehicle was taken to the dealer; however, the cause of the failure was not determined. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed of an unknown recall however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 108,000.

I have experienced engine failure in my 2014 Silverado 6.2L on 3 separate occasions. All caused by the AFM system. Rockers lock into the wrong position while transforming from 4 cylinder to 8 cylinder operation. The first two occurrences bent lifters and caused a failure to the catalytic converter. A certified GM service department at a local dealership replaced parts covered by warranty. On the third occasion the rockers locked into the wrong position, bent push rods, damaged the cam shaft and caused a failure in the catalytic converter. It was taken to the same GM service department at Lou Fusz Chevrolet. My 5 year warranty had expired and GM refused to cover the parts they had previously replaced a year prior. I was quoted approximately $10k for repairs and $16k for full engine replacement. After some back and forth with the service department manager I requested to speak with the lead mechanic. He informed me that it was an AFM system problem he was very familiar with. He stated to me that I would be better off taking it to a private shop and bypassing the AFM system as he was “working on” 10-15 vehicles a month with the same issue. At the time I had reached out to GM corporate about the issue and I did not receive a correspondence. I have all of the paperwork and receipts and all other service records dating back to my purchase of the vehicle in 2018.

I called GM and the Lady told me that there 5 recalls on this truck of which 4 were taken care of. there still remains one left undone. I purchased this truck from a private owner. the one remaining is the seat belt wire issue. A new warning has appeared on the dash, saying service trailer brake system. This a non stop warning while driving the truck. Very distracting and dangerous. I looked on you tube to see if anyone has this problem. yes there are some. One incident stated that to resolve this issue, someone needed to check the trailer receptacle plugin for corrosion, or broken wires. IF all is good there check the other four connectors under the truck on the frame. Finally if these are all good, then check the fuse box under the hood for the fuse for this braking system. The representative that I talked to from GM said to take the vehicle to a local Dealer for analysis to see where the problem is in the trailer braking system. Dealer labor rates are high. The representative stated that there is a payment assistance program available through GM if a Dealer takes care of the situation. Is this true? I need this truck every day for work. Please address this issue . Thank You, [XXX] My email [XXX] . ph# [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The truck has been having the inactive airbag sign on for about the two years that we have had it.

Frame rotted through

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who identified a misfire in cylinder #4, resulting in damages to the lifters and camshaft. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000.

For almost 8 months, the electrical system experiences complete malfuncation. First it was stabilitrac lighting up, the steering wheel would jerk out of my hands. To issue to mechanic where ground wire under passenger side was cleaned and re-installed. This seemed only a temporary fix. As of today, the 2014 Silverado 1500 LT is experiencing flickering dash lights, surging and dropping voltage (battery/alternator tested at normal driving levels), flickering healights. The worst of the situation is complete electrical malfuncation causing the truck to shut down while driving. This has happened twice in the last 2 weeks. It occurs when the vehicle comes to a stop, then when I try to turn, the voltage drops, dash flickers and the truck shuts down as I try to accelerate into a turn.

While driving the vehicle the truck will lose all power steering. It sometimes works and sometimes doesnt work

The contact owns a 2014 Chevrolet Silverado 1500. While the contact's son was driving 25 MPH, the air bag warning light illuminated, and the driver's and passenger's side air bags deployed unintendedly. The contact stated that when the passenger's side air bag cover detached, the air bag cover flew across the interior of the vehicle. In addition, the contact stated that after the air bags had deployed, the air bags warning lights turned off. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled to be taken to the dealer to be diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

The transmission at less then 150,000 miles grinds and causes a vibration through the steering wheel. It is available for inspection if need be. There was no sign of this failure before it happened. It has made the truck unsafe to operate because of it were to fail it would cause a complete loss of power to the drive shaft, and currently is causing intermittent power loss to the drive shaft. It has been inspected by a local Chevrolet dealership as well as an independent transmission shop that both confirmed the torque converter has begun to fail. The local dealership as well as the transmission shop have both stated they have had a large number of trucks with the same issue come in over the last year. The service manager at the dealership even informed me that there should be a recall put out for the issue. I have even put in a complaint to GM and there was nothing done about the issue. I went back and forth with them for months

I have a couple issues, check trailer wiring light, heat from air conditioner,rusty frame undercarriage - really bad , plus rocker panels on both sides rusting out, is there a recall on issues with rusting of frame ? Please help my truck only a 2014 plus had dealer work on air conditioner issues before, dealer never mentioned anything about rust on the frame, when I had multiple oil changes, and many other services done at dealer , I bought my truck from dealer in stow Ohio ! Is there any you can do to help me fix these issues?…

GM has known issues with their frames rotting prematurely. We bought a 2014 Chevy Silverado 1500 in 2016 and had it undercoated at a dealership that claims it will prolong the inevitable rusting/frame rot. The truck has just under 99k miles and should be worth $15-17,000 and won't pass inspection due to severe frame rot we are told it is very unsafe and not drivable. We will be lucky to get $4,000-5,000 to trade for a part out. Our only other option is to spend $10,000 to get a new frame. GM has known about this issue and fails to do anything about it. Toyota had similar issues and stood by their name and products and replaced frames or gave consumers $10,000+ to make it right. It is not fair to the consumer we cannot win a class action against GM and demand a payout for such massive losses. Had we known our frame was so bad, we wouldn't have dropped over $5,000 in it over the last 11 months for rocker panels, cab corners, shocks, bearings, etc. We are out $15,000 on this truck and GM should be held accountable. There are thousands of people nations wide that are in the same boat hoping GM will be held liable at some-point for the distress they have cause their loyal customers.

My rocker panels rusting out, trailer hitch wiring issue again , air conditioning/ heater issues again , fuel sending unit and lines issues , plus was told by dealer under frame work rusting issues??? What is going on with my 2014 1500 Silverado , is there anything you can help me with regarding any , any of these issues?. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while approaching the vehicle, he noticed that the passenger's side exterior rocker panel had detached. The vehicle was taken to the dealer, where the contact was informed that the subframe was severely corroded on the driver's side and on the passenger's side, and the corrosion had extended to the passenger's side exterior rocker panel. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was 110,000.