Page 5 of 6 · complaints 201–250 of 253

2015 Chevrolet Cruze complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Electrical System
Filed Oct 25, 201710,652 milesNC

I BOUGHT A 2015 CHEVROLET CRUZE ON NOVEMBER 13, 2105. I HAVE HAD NUMEROUS ELECTRICAL ISSUES STARTING ABOUT ONE MONTH AFTER THE PURCHASE. I HAVE BEEN TO FOUR DEALERSHIPS TO HAVE IT REPAIRED, AND IT COMES BACK WITH NO ISSUES FOR ABOUT TWO TO FOUR WEEKS AND THE NIGHTMARES START OVER AGAIN. THE NEWEST ISSUE IS A SAFETY MATTER. MY CAR DECIDED TO KEEP MY LOCKED INSIDE THE CAR. AFTER MANY ATTEMPTS TO OPEN THE DRIVER DOOR IT FINALLY OPENED. (IN MY OWN DRIVEWAY) LAST WEEK I WAS SITTING SIDEWAYS. IN THE DRIVERS SEAT, WITH THE DRIVER DOOR OPEN AND MY FEET WERE ON THE GROUND. I WAS POSTIONED AS SUCH FOR ABOUT FIVE MINS. ALL OF A SUDDEN I HEARD THE SOUND OF THE DOORS LOCKING, THEN FIVE SWISHING NOISES FOLLOWED BY A DOUBLE LOCK SOUND, IN WHICH ALL FOUR LOCK BUTTONS WENT DOWN. (PARKING LOT AT WORK) THE NEXT DAY PERSON WAS IN THE FRONT PASSENGER SIDE, WITH CAR SHUT OFF, AND SHE HEARD A MUTED LOCK SOUND, THEN A BRIEF HUMMING NOISE, THEN THE CAR MADE THE DOUBLE LOCKING SOUND BUT NONE OF THE BUTTONS WENT DOWN. (AT A GAS STATION) ALL THREE INCIDENTS OCCURED WHILE THE KEYS WERE IN MY HAND, AND IGNITION OFF. THIS IS A SAFETY ISSUE, FOR THE PASSENGERS OF THIS VEHICLE. AS FOR ALL THE DOORS STAYING LOCKED WHILE INSIDE, I'M SO GLAD IT WAS ONLY 84 DEGREES, AND THAT I FINALLY WAS ABLE TO GET OUT OF THE CAR. I HAVE REOPENED MY CASE WITH LEMON LAW AS THIS IS ONE OF THE MANY THINGS THAT OCCUR WITH THIS VEHICLE.

Structure › BodyFire
Filed Oct 20, 201714,000 milesMI

I WAS EXPERIENCING TROUBLE WITH ACCELERATING AND I PULLED OVER AND THE ENGINE BURST INTO FLAME AND TOTALED MY CAR. CALLED 911 AND THE FIRE DEPARTMENT PUT INT OUT.

Seat Belts
Filed Oct 14, 201750,000 milesLA

MY CAR IS OVERHEATING THERE SEEMS TO BE SOME KIND OF LEAK

Unknown or Other
Filed Oct 1, 201743,056 milesOH

I HADE MY RIGHT TURN SIGNAL REFLECTOR CAME OFF. WITCH IS SETTING IN THE HEAD LIGHT WITCH COULD DAMAGE THE HEAD LIGHT AND COULD EFFECT THE ABILITY TO SEE IF THE HEAD LIGHT GETS DAMAGE.

Air BagsCrash
Filed Sep 15, 201734,000 milesOH

MAJOR FRONT AND SIDE IMPACT--NO AIRBAG DEPLOYMENT. ENTERED INTERSECTION PROPERLY AND ANOTHER DRIVER RAN THROUGH RED LIGHT AND HIT THE CAR IN RIGHT FRONT, CRACKING THE WINDSHIELD, AND SPINNING THE CAR AROUND AND HITTING THE RIGHT REAR SIDE, BREAKING THE RIGHT REAR WHEEL OFF AND RESTING ON IT SIDEWAYS. RIGHT FRONT PASSENGER RECEIVED MILD CONCUSSION FROM HITTING HEAD ON RIGHT DOOR GLASS. DRIVER AND PASSENGER HAVE BRUISES. BOTH HAD SEAT AND SHOULDER BELTS ON.

Electrical System
Filed Sep 10, 201765,000 milesOK

WHILE DRIVING MY 2015 CHEVROLET CRUZE LT THE RADIO SHUT OFF, LIGHTS FLICKERED, SERVICE ENGINE LIGHT CAME ON, AND OTHER WARNING LIGHTS TEMPORARILY FLICKERED ON AND OFF FOR A FEW SECONDS BEFORE RETURNING BACK TO NORMAL. THIS HAPPENS MULTIPLE TIMES DAILY OFTEN INVOLVING THE POWER STEERING. WHILE TURNING THE VEHICLE, THE RADIO WILL SHUT OFF, LIGHTS WILL FLICKER, AND POWER STEERING WILL COMPLETELY SHUT OFF CAUSING THE STEERING WHEEL TO JERK WHILE IN THE TURNING PROCESSES. THE CAR HAS TROUBLE STARTING OFTEN AND SOMETIMES WILL NOT START. THE BATTERY HAS BEEN TESTED AND IS FINE AS WELL AS THE ALTERNATOR. SOMETIMES THE RADIO WILL SHUT OFF AND NOT COME BACK ON UNTIL THE NEXT DAY EVEN AFTER RESTARTING THE VEHICLE. THE LARGEST AND MOST DANGEROUS ISSUE I HAVE HAD WITH MY VEHICLE IS THE STEERING WHEEL LOCKING UP WHILE TURNING. THE VEHICLE WOULDN'T START ON ONE OCCASION OR EVEN ATTEMPT TO START AND THE KEY WAS LOCKED IN THE IGNITION FOR ABOUT 30 MINUTES BEFORE FINALLY THE LIGHTS ALL CAME BACK ON IN THE CAR AND IT STARTED BACK.

Engine
Filed Aug 25, 201762,000 milesTX

OUR 2015 CHEVROLET CRUZE STARTED IDLING AT HIGH RPMS, HAD TROUBLE SHIFTING AND THE CHECK ENGINE LIGHT CAME ON. WE TOOK IT IN AND WAS TOLD COULDN'T FIND THE PROBLEM SO THEY RESET THE CODE. IT STARTED AGAIN AFTER ABOUT TWO WEEKS SO WE TOOK IT TO AN INDEPENDENT MECHANIC SHOP. THEY SAID IT WAS THE PCV VALVE AND THAT THEY HAVE SEEN A LOT OF CRUZE' WITH THIS PROBLEM.

Electrical SystemFire
Filed Aug 9, 201718,148 milesPA

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE PULLING INTO THE DRIVEWAY, STRONG FUMES EMITTED INSIDE THE VEHICLE AND WITHIN THE AIR VENTS. THE CONTACT TURNED OFF THE AIR CONDITIONER AND THE ENGINE OVERHEATING WARNING INDICATOR ILLUMINATED, AND SMOKE ENTERED THE VEHICLE. THE CONTACT WAS ABLE TO TURN OFF THE VEHICLE AND SHE AND A CHILD PASSENGER EXITED THE VEHICLE. THE DEALER (GORDON CHEVROLET, 6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377) WAS NOTIFIED OF THE FAILURE AND ASKED THE CONTACT TO HAVE ROADSIDE ASSISTANCE TOW THE VEHICLE TO THEM FOR DIAGNOSTIC TESINT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,148.

Electrical System
Filed Jul 12, 201712,700 milesMD

BOUGHT USED (12,700 MILES, GM CERTIFIED) ON SATURDAY. CAR STARTED BY ITSELF WHEN PARKED, WITHOUT KEY IN THE IGNITION, ON TUESDAY. NO AUTOMATIC STARTER INSTALLED.

Air BagsCrash
Filed Jun 7, 201784,000 milesCA

I WAS REAR ENDED ON THE FREEWAY AT A VERY HIGH RATE OF SPEED. I WAS TRAVELING AT 65-70 MPH... THE CAR THAT HIT ME WAS APPROXIMATELY TRAVELING 85-90.. THE IMPACT SENT ME ACROSS THE 2 AND 1 LANE IN TRAFFIC.. NO AIR BAGS DEPLOYED ANYWHERE IN THE VEHICLE. HOWEVER SMOKE FROM THE BAG FILLED THE PASSENGER SPACE AND THE DASH INDICATOR LIGHTS , DISPLAY A DEPLOYMENT HAD TAKEN PLACE. AGAIN NO BAGS DEPLOYED.

Visibility › Sun/Moon Roof Assembly
Filed May 11, 201755,000 milesPA

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED, THE SUN ROOF EXPLODED. THE CONTACT MENTION THAT THE INTERIOR SLIDE WAS CLOSED AND THERE WAS NO GLASS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT IT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Engine
Filed Apr 25, 201727,250 milesMD

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE ATTEMPTING TO ACCELERATE THE VEHICLE, IT BEGAN TO SPUTTER AND HESITATE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 27,250.

Service Brakes
Filed Apr 20, 20179,000 milesFL

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE BRAKES MALFUNCTIONED. THE CONTACT STATED THAT THE EMERGENCY BRAKE INDICATOR ILLUMINATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE FRONT PASSENGER WHEEL SEIZED. THE DEALER DIAGNOSED THAT THE VEHICLE ENGAGED IN ABS DIAGNOSTIC MODE, WHICH CAUSED A TRANSMISSION FAILURE. THE MASTER CYLINDER WAS REPLACED IN THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.

Electronic Stability Control (esc)
Filed Apr 3, 201735,000 milesAZ

INSTRUMENT CLUSTER FLICKERS. THEN RADIO GOES OUT. WARNINGS FOR STABLITRACK, CRUISE CONTROL AND ANTILOCK BRAKES. GAUGES GO DOWN. POWER STEERING GOES OUT AND CAR JERKS SUDDENLY. OCCURS REPEATEDLY WHEN THE CAR HAS BEEN OPERATING ABOUT AN HOUR WITH HIGHWAY SPEEDS AROUND 65MPH.

Engine
Filed Mar 6, 201732,000 milesTX

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

Service BrakesCrash
Filed Mar 3, 201745,000 milesFL

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES MALFUNCTIONED AND THE CONTACT CRASHED INTO THE REAR OF A SECOND VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE BRAKE LINES FROM THE MASTER CYLINDER FAILED AND CAUSED BRAKE FLUID TO LEAK OUT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

Electrical System
Filed Feb 17, 201735,048 milesTX

THE CAR TURN OFF ON IT SELF WHEN IM DRIVING, IT ALL READY HAPPEN 5 TIMES ON A ROW, I TOOK THE VEHICLE TO MISSION CHEVROLET AT EL PASO TX, WHERE I BUY THE CAR AT BUT THE GUYS FROM SERVICE CAN'T FIND WHAT ITS WRONG WITH THE CAR, I ALREADY TALK WITH THE SUPERVISOR FROM SERVICE DEPARTMENT AND A GUY FROM GM SO WE CAN TAKE IT TO THE NEXT LEVEL. I ALREADY TOOK THE CAR TO GET FIX 8 TIMES AND THEY CAN'T FIND THE PROBLEM.

Electronic Stability Control (esc)
Filed Feb 16, 201736,350 milesTX

WHILE DRIVING & IN STOPPED POSITION AT LIGHT THE RADIO WILL INTERMITTENTLY TURN OFF & BACK ON AT ANY GIVEN MOMENT. I JUST PURCHASED THE VEHICLE NOT EVEN 1 1/2 MOS. AGO. THIS HAS BEEN HAPPENING APPROXIMATELY ONCE OR TWICE EVERY WEEK FOR ABOUT 4 WEEKS NOW.I HAVE TRIED TO LOOK FOR SOME SOLUTION TO THIS & HAVE RESEARCHED BUT THERE HAD BEEN VAGUE INFORMATION OR NO ANSWER AT ALL . I HAVE NOTICED THAT IT HAS BEEN AN ONGOING SITUATION THAT HAD BEEN INDICATED IN HERE BUT HAS THERE'S BEEN ANY RESOLUTION TO THE MATTER? I DON'T THINK I SHOULD HAVE TO BE CONCERNED WITH THIS WHOLE EITHER DRIVING OR AT A STOP LIGHT THAT THE ELECTRICAL SYSTEM WILL GO OUT, IF ANY AT ALL. I HOPE SOME KIND OF RESOLUTION OR RECALL WILL BE DONE FOR THIS, TOO ME, A MAJOR PROBLEM.

Unknown or Other
Filed Feb 11, 2017IN

THE CABIN FIBER IS BAD ON MY VEHICLE IN THE GLOVE BOX FILTER ON MY 2015 CHEVY CRUZE.

Service Brakes, Hydraulic › Power Assist
Filed Dec 28, 201639,000 milesTX

POWER ASSIST FAILED, MAKING STEERING DIFFICULT, HAPPENED DURING LANE CHANGE ON FREEWAY AT 70 MPH, THIS HAPPENED IN CONJUNCTION WITH RANDOM SCREEN LOSS ON INFOTAINMENT SCREEN. ALSO RANDOM ERROR MESSAGES. UPON TAKING CAR TO DEALER, THEY AGREED IT WAS PROBABLY AN ISSUE ADDRESSED UNDER SPECIAL COVERAGE 14311, BUT IT TURNED OUT THAT IT WAS NOT. MY 24 YR OLD DAUGHTER WAS DRIVING , I AM THANKFUL SHE SURVIVED, NO ONE SHOULD EXPERIENCE LOSS OF POWER STEERING, ESPECIALLY ON THE FREEWAY. ODDLY I ENDED UP PAYING OUT OF MY POCKET FOR A NEW BATTERY AND A POS AND A NEG CABLE. IT WOULD APPEAR THAT GM SHOULD ALERT MORE OWNERS OF THIS ISSUE THAN THEY HAVE SO FAR, TO PREVENT FURTHER DEATHS. *TR

Electronic Stability Control (esc)
Filed Nov 29, 201625,350 milesFL

WHILE AT A STOP LIGHT, THE CAR STARTED JERKING BACK AND FORTH. TRACTION CONTROL WARNING CAME ON. TOOK TO DEALERSHIP THEY CHANGED OUT BATTERY. NEXT DAY, THE SAME THING HAPPENS; WHILE STOPPED WITH FOOT ON THE BRAKE THE CAR STARTED JERKING BACK AND FORTH. THIS TIME NO TRACTION CONTROL WARNING.

EngineFire
Filed Nov 28, 20166,650 milesCA

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING 15 MPH, SMOKE APPEARED FROM THE ENGINE. IN ADDITION, THE VEHICLE LEAKED OIL ONTO THE GROUND. THE VEHICLE WAS DIAGNOSED AS NEEDING THE ENGINE OIL FILTER COVER SEAL AND CAP SEAL REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,650.

Engine
Filed Nov 8, 201623,000 milesWA

I PURCHASED THIS 2015 CRUZ WITH 18,000 MILES ON THE VEHICLE FROM LEE JOHNSON CHEVROLET IN KIRKLAND, WA. IT HAS BEEN BACK TO THE MECHANIC 3 SEPARATE TIMES WITH A COMPLAINT THAT THIS VEHICLE EXCELERATES SPORADICALLY AND WITHOUT NOTICE. THERE IS NO FAULT CODES THAT COME UP. THE MECHANICS DRIVE IT BUT THIS DOES'NT HAPPEN TO HIM, THEREFORE THEY STATE THAT THIS IS NOT A PROBLEM. I FEEL TOTALLY UNSAFE WHEN THIS HAPPENS AND I'M AFRAID TO DRIVE THIS CAR. ( I DRIVE WITH ONE HAND ON THE GEARSHIFT IN CASE THIS HAPPENS SO I CAN PUT IT IN NEUTRAL IMMEDIATELY. I WANT THIS COMPLAINT TO GO ON RECORD THAT I HAVE FILED THIS CLAIM AS WELL AS WORKED WITH THE MECHANICS ON 3 DIFFERENT OCCASIONS AND FEEL AS IF I HAVE NO RECOURSE FOR WHAT I CONSIDER A SERIOUS PROBLEM

Power Train
Filed Nov 8, 201621,500 milesMD

TL* THE CONTACT RENTED A 2015 CHEVROLET CRUZE. WHILE DRIVING AT UNKNOWN SPEEDS, THE GEAR SHIFT CHANGED TO THE MANUAL POSITION WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR COMING FROM THE AIR VENTS INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,500. THE CONSUMER STATED SHE HAD A HABIT OF RESTING HER ARM ON THE GEAR SHIFT, AND HAD DONE SO MANY TIMES. HOWEVER, THE LAST TIME HER ARM BRUSHED AGAINST THE GEAR SHIFT AND THE GEAR UNLOCKED. UPDATED 01/31/17*JB

Electrical System
Filed Oct 17, 201631,500 milesCA

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE DIAGNOSIS WAS NOT SPECIFIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 31,500.

Unknown or Other
Filed Oct 9, 20164,000 milesMI

I HAVE A DIESEL CRUZE 2015 THE PROBLEM IS THE CAR DOES NOT TELL ME IF I AM IN REGEN FOR THE DPF. THE REASON THAT IS A PROBLEM IS THAT IF THE REGEN FAILS 3 TIMES I HAVE TO GO TO THE DEALER FOR 320.00 OUT OF POCKET EXPENSE. THE CAR DOES NOT GIVE ME ANY INDICATION I HAVE TO KEEP DRIVING TO REGEN THE DPF IT JUST FAILS WITHIN SECONDS OF THE DIC MESSAGE AND GOES INTO POWER REDUCED MODE. THE CAR NEVER TELLS ME TO GO REGEN THE DPF IT JUST FAILS WITHIN SECONDS OF A DASH MESSAGE POWER REDUCE AND HAVE TO GO TO THE DEALER. I HAVE SPOKEN TO SEVERAL OTHER OWNERS THAT SAY THE SAME THING. IT WOULD SEEM THE GM IS PURPOSELY LETTING THE REGEN OF THE DPF FAIL SO WE HAVE TO GO TO THE DEALER, WHICH IS BASICALLY PIRATING OUR POCKET BOOKS. WE NEED A FIX BADLY PLEASE!!

Vehicle Speed Control
Filed Oct 3, 2016NJ

I AM NOT COMPLAINING ABOUT AN SAFETY INCIDENT. I'M COMPLAINING ABOUT CHEVROLET'S HANDLING OF A POTENTIAL SAFETY ISSUE. I RECEIVED A LETTER ADVISING OF A POSSIBLE ISSUE WITH THE ACCELERATOR PEDAL, THAT IT MAY BREAK RENDERING THE CAR UNUSABLE. CHEVY EXPLICITLY SAYS NOT TO BRING THE CAR TO A DEALER FOR REPAIRS, BUT INSTEAD, THEY WILL EXTEND THE WARRANTY ON THAT PART, AND COVER THE REPAIR IF IT FAILS. SOMETHING OF THIS SERIOUS AND DEBILITATING A NATURE SHOULD BE FIXED UNDER RECALL, IN MY OPINION. I WILL SUBMIT THE LETTER I RECEIVED FOR YOUR REVIEW.

Unknown or Other
Filed Aug 4, 2016IL

OTHER VEHICLE WAS TRYING TO RUN OTHERS OFF THE ROAD AND CUT PEOPLE OFF.

Unknown or Other
Filed Jun 23, 201632,800 milesNC

I WAS PULLING OUT OF A PARKING LOT TURNING RIGHT TO CROSS 3 LANES ON A 6 LANE ROAD. MY CAR HAD BEEN PARKED FOR AT LEAST 20 MINUTES WHILE I WAS IN THE STORE AND I HAD JUST STARTED IT WITHIN 2 MINUTES OF THIS HAPPENING. I WAS DRIVING ABOUT 15-20 MPH. WHEN I NEEDED TO VEER RIGHT MY STEERING WHEEL WOULD NOT MOVE. I HAD TO SLAM ON THE BRAKES AFTER GOING ONTO THE NARROW CENTER MEDIAN AND NEARLY GOING OVER INTO ONCOMING TRAFFIC. MY CAR HAD COMPLETELY SHUT OFF WHICH HAD DISABLED THE POWER STEERING. AS SOON AS I REALIZED WHAT HAD HAPPENED THE POWER CAME BACK ON AND I WAS ABLE TO DRIVE OFF. I IMMEDIATELY WENT TO THE DEALERSHIP. THE MECHANICS SAID THEY HAD NEVER HEARD OF THIS BEFORE AND ADVISED ME TO COME BACK THE NEXT MORNING AS IT WAS LATER IN THE EVENING AND THE MAIN MECHANICS HAD GONE HOME. THERE WERE NO INDICATOR LIGHTS ON WHEN THIS OCCURRED. I REALIZED AT THE DEALERSHIP THAT ON THE DASHBOARD THERE WAS A MESSAGE TO ROLL MY DRIVER WINDOW DOWN AND BACK UP. THE SERVICE ADVISER TOLD ME THIS WAS TO RESET OR REPROGRAM THE VEHICLE SINCE IT HAD SHUT DOWN. THEY DID HAVE ME OPEN THE HOOD TO SEE IF ANY WIRES APPEARED TO BE LOOSE. HOWEVER, THEY MECHANIC INDICATED THAT EVERYTHING LOOKED BRAND NEW, THE ENGINE WAS CLEAN AND IN PRISTINE CONDITION, AND HE NOTED THAT ALL OF THE NUMBER ON THE PARTS WERE STILL VISIBLE. I LEFT AND HAD TO GO TO THE STORE. WHILE PARKED, AND ON THE PHONE, AGAIN VIA BLUETOOTH, EXPLAINING TO MY MOTHER WHAT HAD HAPPENED, MY RADIO COMPLETELY SHUT OFF. TWO TIMES IN PRIOR WEEKS

Steering
Filed Jun 2, 201616,800 milesHI

WE JUST PURCHASED THIS CAR SATURDAY 28 MAY '16, AND DROVE IT OFF THE DEALER LOT AT 5:09PM. WITHIN 2 HOURS, WHILE DRIVING DOWN THE FREEWAY AT 60-75MPH, THE STEERING BEGAN TO CATCH & STICK IN PLACE. WE HAD TO JERK THE WHEEL RATHER FORCEFULLY TO GET IT TO CUT LOOSE & ALLOW US, A HUMAN, TO ONCE AGAIN GAIN CONTROL OF THE STEERING OF THIS CAR. THE NEXT DAY, WHILE DRIVING DOWN THE FREEWAY AGAIN, THE SAME THING, ONLY THIS TIME, THE WIND GUST BLEW SO HARD IT BLEW THE CAR INTO THE OTHER LANE! THANK GOD, THERE WAS NO ONE IN THAT LANE AT THAT MOMENT. THIS IS ALL DUE TO THE FACT THAT THE CAR'S COMPUTERIZED STEERING SYSTEM WOULD NOT ALLOW THE DRIVER TO CORRECT THE STEERING WHEN INCURRING WIND PRESSURE! YOU FOLKS AT NHTSA, AS WELL AS GM, KNOW THIS IS A PROBLEM & YET EVEN NHTSA REP, CATHERINE HOWDEN, IMPLIED ITS NOT DANGEROUS AND DOES NOT WARRANT A RECALL WHEN SHE STATED: "...THE SYMPTOMS DESCRIBED WOULD BE A BRIEF, PERCEPTIBLE CHANGE IN STEERING FEEL THAT HAS LITTLE TO NO EFFECT ON THE DRIVERS ABILITY TO SAFELY STEER THE VEHICLE." BS!! YOU DRIVE ONE OF THESE CARS OUT ON THE FREEWAY. PUT YOUR PRECIOUS FAMILY IN IT & THEN TELL ME IT'S SAFE! THIS HAS THE FAMILIAR STENCH OF BRIBERY WRITTEN ALL OVER IT! TO TOP IT ALL OFF; AS SOON AS THE SHOPS OPENED TUESDAY, I TOOK THIS CAR INTO A SHOP THAT I KNOW I CAN TRUST, TO FIX THE ISSUE. THEY WERE STRAIGHT UP & TOLD ME "THIS IS AN ISSUE WITH THE ELECTRONIC STEERING THAT CHEVY MAKES. IT'S THEIR COMPUTER PROBLEM & THEY HAVE TO FIX IT. WE DON'T HAVE THE TOOL

Steering
Filed May 18, 201614,000 milesVA

STEERING SEEMS TO GET STUCK IN STRAIGHT LINE HIGHWAY DRIVING AND WHEN TRYING TO TURN TO GO WITH CURVE OF THE ROAD YOU FEEL RESISTANCE AND THEN SUDDENLY GOES WAY MAKING YOU SWERVE FROM MIDDLE OF LANE TO OUTSIDE OF LANE SCARRING NOT ONLY YOU BUT OTHER DRIVERS AS WELL.

Engine
Filed May 12, 201620,000 milesWA

SINCE OWNING MY NEW 2015 CRUZE I HAVE HAD SEVERAL CONCERNS WHICH HAVE NOT BEEN ADDRESSED OF FIXED BY THE TECHNICIANS THE LIST IS: WHILE TRAVELING DOWN THE ROAD MY RADIO SYSTEM HAS BLACKED OUT; SHUT OFF AND RESTARTED ITSELF; IT HAPPENS EVERY OTHER TIME I AM IN THE CAR, SOMETIME IT HAPPENS SEVERAL TIME ON A LONG DRIVE. I HAVE ALSO EXPERIENCE DRIFTING OF THE CAR WHEN TRAVELING DOWN THE HIGHWAY; WHEN I CORRECT THE DRIFT THE STEERING WHEEL IS STIFF AND CAUSES AN OVER CORRECTION PULLING ME THE OTHER DIRECTION. THE BIGGEST CONCERN I HAVE EXPERIENCE LATELY IS THE LOUD HIGH PITCHED NOISE COMING FROM UNDER THE HOOD; THIS OCCURS AFTER I HAVE PARKED THE CAR AND REMOVED THE KEY; ONE TIME I COULD HEAR THE COOLANT LINES GURGLING. VERY SCARY NOT KNOWING WHAT IS GOING ON UNDER THERE.

Electronic Stability Control (esc)
Filed Mar 12, 20166,400 milesMI

CAR IS IN FOR SERVICE FOR 3RD TIME -- INTERMITTENT ELECTRICAL PROBLEM CAUSING LOSS OF TRANSMISSION (I.E. REVS THEN DROPS IN AND OUT OF GEAR); DRIVER DISPLAY WARNINGS INCLUDE SERVICE STABILITRAK, SERVICE POWER STEERING, SERVICE TRANSMISSION. POWER DOOR LOCKS ALSO OPERATE ON THEIR OWN. INSTRUMENT CLUSTER GAUGES WILL DROP TOWARDS THEIR OFF POSITION, THEN RESUME NORMAL POSITION DURING THESE EVENTS. IF THE CAR IS SHUT OFF, SOMETIMES A "NO START" CONDITION WILL OCCUR WHEN THE KEY IS TURNED TO THE START POSITION, GAUGES WILL OPERATE NORMAL EVEN WITH NO START CONDITION. AFTER RAPIDLY CYCLING THE KEY OFF/ON/START POSITION FOR SOMETIMES UP TO 30 TIMES, CAR HAS ALWAYS EVENTUALLY STARTED. SOMETIMES CONDITION HAS CLEARED, OTHER TIMES TRANSMISSION IS STUCK IN A GEAR (3RD FOR PREVIOUS DEALERSHIP VISIT, 4TH FOR CURRENT VISIT) BUT NOT IN A LIMP HOME MODE AS FULL ENGINE POWER IS AVAILABLE. MANUAL SHIFTING IS NOT PERMITTED, "SHIFT DENIED" APPEARING ON THE DRIVER DISPLAY. VERY CONCERNED ABOUT SAFETY AS DEALERSHIP CANNOT GUARANTEE THAT TRANSMISSION WILL NOT DROP INTO LOWER GEAR AT HIGHWAY SPEEDS. IF THE TRANSMISSION WERE TO SUDDENLY DROP INTO 3RD AT 75 MPH WITH NO APPLICATION OF THE BRAKES, THE CAR BEHIND ME MAY NOT BE ABLE TO REACT TO THE SUDDEN DROP IN MY VEHICLE'S SPEED. CONDITION HAS HAPPENED WHEN VEHICLE AND COMPONENTS ARE HOT, SUCH AS AFTER HIGHWAY/CITY DRIVING FOR 2 HOURS.

SteeringCrashFire4 injured
Filed Feb 5, 2016OH

TL* THE CONTACT OWNED A 2015 CHEVROLET CRUZE. WHILE DRIVING AT 40 MPH AND ATTEMPTING TO TURN THE VEHICLE, THE STEERING WHEEL SEIZED. THE CONTACT CRASHED INTO A TELEPHONE POLE. THE FRONT END OF THE VEHICLE CAUGHT FIRE AND THE AIR BAGS DEPLOYED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE ORIGIN OF THE FIRE WAS NOT DETERMINED. A FIRE REPORT WAS FILED. THE CONTACT SUSTAINED A CONTUSION TO THE CHEST. THE REAR PASSENGERS AND DRIVER SUSTAINED CONCUSSIONS TO THE HEAD. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED. THE FAILURE MILEAGE WAS UNKNOWN.

Vehicle Speed Control › Accelerator Pedal
Filed Jan 12, 2016300 milesNY

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL; HOWEVER, THE CONTACT WAS ABLE TO DEPRESS BOTH THE BRAKE AND THE ACCELERATOR PEDALS SIMULTANEOUSLY. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS RAISED HIGH. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS UNABLE TO BE DIAGNOSED OR REPAIRED; HOWEVER, THEY STATED THAT THE VEHICLE FUNCTIONED AS INTENDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300. UPDATED 12/20/16*LJ

Steering
Filed Jan 11, 201620,000 milesOH

CRUZE ECO STEERING STICKS WHEN DRIVING DOWN HIGHWAY AFTER A FEW SECONDS OF NO INPUT. THEN WHEN YOU TURN IT STICKS AND THEN JERKS A BIT WHEN IT FREES UP. THIS COULD BE A SAFETY ISSUE WHEN ROADS ARE ICY OR IF THIS GETS WORSE. I AM CURRENTLY TRYING TO GET INFORMATION OR REPAIR FROM DEALER.

Engine
Filed Jan 11, 20167,500 milesOH

CRUZE HAS COOLANT ODOR OUTSIDE CAR AND HAS LOSS OF COOLANT AT EVERY OIL CHANGE. DEALER DOES NOT WRITE THIS DOWN ON SERVICE RECORDS. THIS IS SIMILAR PROBLEM AS 2012 CRUZE ECO I HAD TO TRADE IN BECAUSE GM/DEALER COULD NOT FIX THE PROBLEM OF ANTIFREEZE LOSS. UNDER SOME CONDITIONS COOLANT TEMPERATURE GETS UP TO 236 DEG F BEFORE RADIATOR FAN COMES ON AND THIS GETS WORSE IN WINTER. THIS HIGH TEMPERATURE SEEMS TO ALIGN WITH PROBLEM BUT THE ANALOG GAUGE STOPS AT ABOUT 3/8 AND WILL NOT GO FURTHER EVEN WHEN DIGITAL TEMPERATURE REGISTERS 190DEG F OR 240 DEG F. ( THEY SAID GAUGE IS DESIGNED THIS WAY) GM AND DEALER SAY SYSTEM IS WORKING AS DESIGNED BUT HAVEN'T EXPLAINED FAN OPERATION OR WHY TEMPERATURE GETS TO 236 DEG F WHEN NORMAL TEMPERATURE IS 221 DEG F. THEY CANNOT EXPLAIN ODOR OR LOSS OF COOLANT. THIS COULD BE PROBLEM IN ANY CHEVY CRUZE ECO AND IF DRIVER DOES NOT WATCH COOLANT LEVEL THE CAR COULD OVERHEAT.

Electrical System
Filed Nov 21, 20155,123 milesMI

ON THE SAME DAY, WITHIN A FEW HOURS OF EACH OCCURRENCE,FIRST I HAD THE KEYS IN IGNITION AND VEHICLE RUNNING, AND SHUT THE DOOR AND ALL FOUR DOORS LOCKED. THEN A FEW HOURS LATER, I TRIED TO PUT THE VEHICLE IN TO DRIVE AND IT WOULD ONLY REV UP AND WOULD NOT GO FORWARD. WHEN THIS HAPPENED, THE D FOR DRIVE ON DASH WAS FLASHING. REVERSE WORKED FINE. IN BOTH INSTANCES THE CAR WAS STATIONARY. WHEN THE CAR WAS LOCKED, WE USED THE SPARE KEY TO MANUALLY OPEN THE DOOR. IN THE SECOND INSTANCE, I HAD THE CAR TOWED TO A DEALER. HAVING TROUBLE UPLOADING THE SERVICE RECEIPT, BUT THEY FOUND NOTHING WRONG.

Electrical System
Filed Nov 13, 2015MO

THE DASHBOARD LIGHTS FLASH ALONG WITH THE RADIO/NAVIGATION SCREEN AND SOUND SYSTEM WHILE DRIVING. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION AND HAS BEGUN HAPPENING MORE FREQUENTLY NOW. ALSO, SOMETIMES THE KEY CONTROL DOES NOT WORK FOR THE CAR EVEN THOUGH THE KEY BATTERY IS UP TO DATE.

Power TrainCrash
Filed Nov 6, 20155,045 milesMI

SOMETIMES WHEN SLOWING TO A STOP, THE CAR ENGINE ACCELERATES. I HAVE TO STEP ON BRAKES VERY HARD TO KEEP THE CAR FROM GOING FORWARD. ON NOVEMBER 5, 2015, I WAS SLOWLY PULLING INTO A PARKING SPACE AND THE CAR ACCELERATED, I STEPPED ON BRAKES REALLY HARD BUT THE CAR WENT FORWARD...INTO A STONE WALL. NO ONE CAN TELL ME WHAT THE PROBLEM IS SO I WIND UP STILL DRIVING A CAR THAT MAY DECIDE TO LURCH FORWARD INTO TRAFFIC, A WALL, ANOTHER CAR. THE VEHICLE IS AT THE DEALERSHIP NOW AND I AM WAITING TO HEAR ABOUT THE STATUS. I WAS TOLD BY THE SERVICE CENTER PERSON TO CALL GM AND TELL THEM THAT I HAVE A POTENTIAL PRODUCT LIABILITY CASE. I AM AT A LOSS AT WHAT TO DO.

Electrical System
Filed Oct 25, 201520 milesNY

WHEN I RUN MY HEAT FROM DAY ONE OF GETTING THE CAR THE RADIO SHUTS OFF AND THE SCREEN WILL GO BLACK AND SHUT OFF AND TURN BACK ON WITH NO SCREEN ,THE VOICE CALLING WHEN THE RADIO GETS HOT SHUTS OFF OR THE RADIO WILL BE STUCK ON THE LAST NOTE THAT WAS SAID ON THE RADIO WILL PLAY LOUD FOR MINUTES AT A TIME ,IF YOU TOUCH THE RADIO WITH YOUR HAND IT WILL BURN YOUR HAND ,THIS IS ALL WHILE DRIVING THE ONLY WAY TO STOP THE RADIO FROM DOING THESE THINGS IS TO WAIT IT OUT I HOPE FOR A RECALL SOON A BRAND NEW CAR SHOULDN'T HAVE ISSUES LIKE THIS.

Service Brakes, Hydraulic › Pedals and Linkages
Filed Oct 20, 20152,100 milesNY

TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL AND BRAKE PEDAL WERE TOO CLOSE TOGETHER, WHICH CAUSED BOTH OF THEM TO BE DEPRESSED SIMULTANEOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 2,100. ...UPDATED 02/04/16 *BF *CN

Service Brakes
Filed Aug 26, 2015340 milesGA

CAR ROLL BAK WHEN IN SLOW TRAFFIC, ROLL BACK ON SMALL INCLINATION; STALLS FREQUENTLY IN TRAFFIC

Electrical System
Filed Aug 21, 201511,950 milesID

TL* THE CONTACT RENTED A 2015 CHEVROLET CRUZE. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CRUISE CONTROL SHUT OFF WITHOUT WARNING WHEN PASSING A PROMPTED WIRELESS HOT SPOT ZONE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE RENTAL AGENCY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,950. THE VIN WAS NOT AVAILABLE.

Power Train
Filed Aug 11, 2015900 milesMD

ON 7/1/15, I WAS MOVING FORWARD AT ABOUT 5 MPH, WITH MY FOOT ON THE BRAKE, LOOKING FOR A PARKING SPOT IN A PARKING LOT. THE ENGINE SPEED SUDDENLY INCREASED AND THEN RETURNED TO A NORMAL LEVEL AFTER A FEW SECONDS. A SIMILAR INCIDENT HAPPENED ON 8/8 WHILE I WAS MANEUVERING INTO A PARKING SPOT TO PARALLEL PARK. WITH MY FOOT ON THE BRAKE, THE ENGINE SPEED INCREASED FOR ABOUT 5 SECONDS. THE SPEED RETURNED TO NORMAL AFTER I PUT THE CAR IN PARK. THE CHEVY DEALER EXAMINED THE CAR ON 8/11, BUT COULDN'T DUPLICATE THE PROBLEM. THEY SAID THERE WERE NO CODES OR BULLETINS REGARDING THIS PROBLEM. THEREFORE, THEY SAID THERE WAS NOTHING THEY COULD DO FOR ME.

Unknown or Other
Filed Jul 29, 20154,100 milesMA

THE SPEEDOMETER IN THIS VEHICLE IS LOCATED IN A VERY DANGEROUS WAY. IT IS NOT POSSIBLE TO SAFELY VIEW THE SPEEDOMETER WHILE THE CAR IS IN MOTION. AS A CONSEQUENCE, DRIVING THIS VEHICLE IS EQUIVALENT TO DRIVING A VEHICLE WHICH HAS NO SPEEDOMETER. THE SPEEDOMETER OF THIS VEHICLE IS LOCATED FAR TO THE RIGHT OF CENTER IN THE INSTRUMENT PANEL. THE TEMPERATURE AND FUEL GAGES ARE LOCATED IN THE CENTER. WHILE THE VEHICLE IS IN MOTION, IT IS NOT POSSIBLE TO SAFELY VIEW THE SPEEDOMETER. IT REQUIRES THE DRIVER TO 1) LOWER HIS VIEW FROM THE WINDSHIELD, 2) TRACK HIS VIEW TO THE RIGHT UNTIL THE SPEEDOMETER COMES INTO VIEW, 3) MOVE HIS HEAD AROUND BECAUSE THE SPEEDOMETER IS OBSTRUCTED BY THE UPPER RIGHT QUADRANT OF THE STEERING WHEEL. READING THIS SPEEDOMETER REQUIRES THE DRIVER TO LOOK AWAY FROM THE ROADWAY FOR A DANGEROUS INTERVAL OF TIME. EVEN WORSE, WHEN THE DRIVER LIFTS HIS GAZE BACK TO THE WINDSHIELD, HE NOT LOOKING AT THE CENTER OF HIS TRACK, BUT OVER THE VEHICLES RIGHT FRONT HEADLIGHT TOWARDS THE SHOULDER OF THE ROAD. THIS VEHICLE IS AN ACCIDENT WAITING TO HAPPEN. I DROVE THIS VEHICLE AS A RENTAL CAR. I WAS ABLE TO PLACE A GPS ON THE VEHICLE WINDSHIELD AND USE THE SPEED INDICATION OF THE GPS IN PLACE OF THE UNUSABLE SPEEDOMETER. WITHOUT THE GPS SPEED INDICATION, IT WOULD HAVE BEEN VERY DANGEROUS TO DRIVE THIS VEHICLE.

Power Train
Filed Jul 22, 20156,000 milesCA

THIS COMPLAINT IS REGARDING 3 ISSUES SINCE MY VEHICLE PURCHASE MID APRIL OF THIS YEAR. THE VEHICLES MILEAGE AT PURCHASE WAS 7 MILES AND CURRENTLY HAS APPROX. 6100 MILES ON ODOMETER. THE 3 ISSUES ARE: #1) REGULARLY WHILE DRIVING MY VEHICLE AT APPROX. 45-50 MPH THERE IS A STEADY HUMMING NOISE COMING FROM THE ENGINE COMPARTMENT ON THE DRIVERS SIDE THAT LAST ABOUT 30-45 SECONDS. #2) ALSO WHILE DRIVING MY VEHICLE IN TRAFFIC AND COASTING WITHOUT PRESSING GAS OR BRAKE GOING APPROX. 5-10MPH THE ENGINE WILL SHUTTER AND CAUSE THE CAR TO SHAKE. THE ENGINE FEELS LIKE ITS GOING TO STALL BUT I ALWAYS PRESS THE GAS PETAL SO IT CONTINUES DRIVING WITHOUT STALLING SINCE I'M ALWAYS ON THE FREEWAY WHEN IT OCCURS #3) INVOLVES THE SAME OR SIMILAR DRIVING ENVIRONMENT AS ISSUE #2. THIS ISSUE OCCURS WHILE COASTING AT VARIOUS SPEEDS UNLIKE ISSUE #2 WHERE THE CAUSE FEELS LIKE IT COULD BE THE ENGINE THIS IS MORE LIKE THE TRANSMISSION SLIPPING INTO DIFFERENT GEARS MOSTLY DOWNSHIFTING SINCE THE CAR SUDDENLY JERKS BACK AS THOUGH YOU SLAMMED ON YOUR BRAKES FOR A SECOND AND IT REGULARLY HAPPENS ONLY WHILE CAR IS COASTING AT VARIOUS SPEEDS WHICH I'M REGULARLY DOING SINCE I DRIVE DOWN THE CAJON PASS SITTING IN TRAFFIC EVERY DAY, WHILE COASTING IT HAPPENS ALMOST EVERY 90-120 SECONDS. ON 7/21 I CONTACTED MY DEALERSHIP AND RECEIVED A APPOINTMENT FOR 7/22 SINCE THESE ISSUES COULD CAUSE SOMETHING VERY SERIOUS TO HAPPEN TO MY WIFE OR MYSELF. THOUGH I HAVE NOT HAD MY CAR LOOKED AT BY MY DEALERSHIP YET, I STILL WANTED

Unknown or Other
Filed Jun 2, 20155,800 milesOH

MY WIFE WAS DRIVING THE NEW CRUZE THROUGH CLEVELAND OHIO ON MAY 19, 2015. WE WERE USING THE NAVIGATION SYSTEM BECAUSE WE WERE UNFAMILIAR WITH THE ROADS AND AREA. WHILE IN HEAVY TRAFFIC THE NAVIGATION SYSTEM STARTED TO TELL HER TO TURN LEFT AND RIGHT IN ERROR BECAUSE IT WAS SHOWING US ABOUT A HUNDRED FEET OFF THE HIGHWAY ON SMALL SERVICE ROADS. IT WAS INCORRECTLY TRYING TO ROUTE US BACK TO WHERE WE WERE ALREADY. THIS WAS CONFUSING FOR HER AND CAUSED HER TO SLOW DOWN IN TRAFFIC AND BECOME DISTRACTED CAUSING A SAFETY HAZARD AS SHE HAD TO IGNORE DIRECTIONS FROM THE SCREEN POPPING UP AND THE SPEAKER AND TRY TO FIGURE OUT WHERE TO GO. THIS PROBLEM HAS OCCURED SEVERAL TIMES WHEN USING THE NAVIGATION SYSTEM. WE TOOK THE CAR TO GM DEALERSHIP AND THEY GAVE US A DOCUMENT FROM GM #PIC6057A DATED APRIL 27, 2015. THIS SAYS THIS PROBLEM IS COMMON WITH 2015 BUICK ENCORE AND VERANO, 2015 CHEVY CAMARO, CRUZE, EQUINOX, MALIBU, SS AND VOLT AND FINALLY THE 2015 GMC TERRAIN WITH THE NAVI. IT SAYS THE NAVI CAN BE OFF BY 20-50 METERS. IT FINALLY SAYS THIS IS THE NORMAL OPERATING CHARACTERISTIC OF THE VEHICLE AND WILL NOT IMPACT PERFORMANCE. I BELIEVE THIS IS NOT NORMAL AND COULD CAUSE AN ACCIDENT WHEN DRIVERS ARE IN TRAFFIC AND LISTENING TO THE NAVI THAT IS CONFUSED BY READING THE WRONG LOCATION. THIS ERROR/PROBLEM SHOULD NOT BE CONSIDERED NORMAL OPERATING CONDITION AND ONLY SHARED WITH DEALERS FOR CUSTOMERS THAT COMPLAIN. THIS SHOULD BE SHARED WITH OWNERS AND THE AFFECTED VEHICLES SHOULD BE RECALLE

Service Brakes
Filed May 14, 2015900 milesNJ

THE BRAKE PEDAL DEPRESSES BEYOND THE GAS PEDAL, SOMETIMES CAUSING MY WIFE OR MYSELF TO HIT THE GAS WHILE BRAKING. THE DEALER SAYS THIS IS NORMAL AND WE SHOULD LEARN TO LIVE WITH IT. I WANTED THE BRAKE PEDAL PULLED UP, BUT WAS TOLD YOU CAN'T DO THAT ON A CHEVY CRUZE. IF THIS IS TRUE, I BELIEVE THIS IS AN ACCIDENT WAITING TO HAPPEN, IF IT HASN'T ALREADY.

Service BrakesCrash
Filed Apr 17, 20153,909 milesCA

DRIVING FROM SKI AREA IN LINE OF CARS AT 15MPH WHEN CARS AHEAD STARTED TO STOP. HAD "SNOWFLAKE" BUTTON PUSHED. BRAKES APPEARED NOT TO ENGAGE, PROGRESSIVELY PUSHED ON BRAKE HARDER BUT NO EFFECT, FORTUNATELY BY THE TIME OF IMPACT CAR HAD SLOWED TO 5MPH AND AIRBAGS DID NOT DEPLOY. DAMAGE TO FRONT GRILLE. TURNING OFF "SNOWFLAKE" (ABS) RETURNED BRAKING TO NORMAL. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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