Page 8 of 15 · complaints 351–400 of 703

2014 Chevrolet Cruze complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Steering
Filed Feb 5, 201927,182 milesCO

WHILE DRIVING LONG DISTANCES ON STRAIGHT HIGHWAYS THE STEERING WHEEL BECOMES EXTREMELY DIFFICULT TO TURN. GM ISSUED A SPECIAL COVERAGE ADJUSTMENT #14232A FOR POWER STEERING STICK-SLIP THAT LISTS 2011-2014 CHEVROLET CRUZE MODELS, BUT WHEN GM SEARCHES THIS SPECIFIC VIN IT DOES NOT LIST AN AVAILABLE SERVICE BULLETIN. CONTACTED GM TO HAVE THE VEHICLE REPAIRED PER THE SPECIAL COVERAGE ADJUSTMENT BUT WAS INFORMED THAT IT WASN'T COVERED PER THE VIN SEARCH. ALL THE CRITERIA MATCH THE BULLETIN (YEAR, MAKE, MODEL, TIME AND MILEAGE) AND THE KNOWN SAFETY DEFECT BY GM , AND SHOULD BE COVERED UNDER THE ABOVE-MENTIONED SERVICE BULLETIN.

Engine
Filed Feb 5, 201947,800 milesOH

MY 2014 CHEVROLET CRUZE STARTED LOSING POWER UPON ACCELERATION. A FEW DAYS LATER, THE ENGINE DIAGNOSTIC LIGHT CAME ON. I KNEW SOMETHING WAS WRONG WHEN I COULDN'T KEEP IT RUNNING IN MY DRIVEWAY TO CLEAR THE ICE FROM THE WINDOWS. FINALLY, I WAS ABLE TO DRIVE IT TO OUR MECHANIC. WHEN HE RAN THE CODES, HIS COMPUTER SHOWED TWO SENSORS AND THE ALTERNATOR NEEDED REPLACING. OVER $700.00 LATER, THE PROBLEM STILL WASN'T FIXED. I WAS AFRAID TO DRIVE MY CAR, FEARING THE LACK OF POWER AND BOGGING WOULD CAUSE ME TO STALL IN TRAFFIC, THUS INCREASING THE LIKELIHOOD OF CAUSING AN ACCIDENT. IT IS BURNING GAS AND BOGGING UPON ACCELERATION AND / OR WHILE IDLING. SOMETIMES, IT IS DIFFICULT TO START. THE DIAGNOSTIC LIGHT IS STILL ON. TODAY, MY MECHANIC IDENTIFIED THE PROBLEM. THE CHECK VALVE IN THE INTAKE MANIFOLD HAS STOPPED SEALING AND HAS DISAPPEARED. WHERE DID IT GO? INSIDE THE ENGINE? I ASK. IT WILL NEED A NEW VENT TUBE, A NEW INTAKE MANIFOLD WITH THE CHECK VALVE INTACT, AND A NEW VALVE COVER WHICH HAS TO BE REPLACED DUE TO A LITTLE DIAPHRAGM WHICH CAN'T BE REPLACED BY ITSELF. ANOTHER POOR DESIGN. THIS CAR ONLY HAS 47,967 MILES AS OF 2-05-2019. I BOUGHT THIS CAR FOR THE GOOD GAS MILEAGE, WHICH HAS BEEN GREATLY REDUCED AT THIS TIME. GM NEEDS TO CORRECT THESE PROBLEMS SINCE THIS ISSUE HAS BEEN CAUSED BY A FAULTY DESIGN OF THE INTAKE MANIFOLD. PLEASE INVESTIGATE THIS ISSUE AS NHTSA HAS A BULLETIN NUMBER (11170978) IDENTIFYING THE SAME PROBLEM WITH THE CRUZE IN OTHER STATES. AS A SENIOR ON A FIXE

Electronic Stability Control (esc)
Filed Feb 4, 2019108,038 milesCA

THE STEERING WHEEL STICKS WHEN I AM DRIVING. IT'S EXTREMELY NOTICEABLE WHEN DRIVING ON THE HIGHWAY OR MAKING TURNS. THE ELECTRICAL SYSTEM COMES ON AND OFF WHEN THE VEHICLE IS OPERATIONAL. ALL OF A SUDDEN MY RADIO WILL GO ON AND OFF AND THE AIR CONDITIONER AND THE HEATER WILL STOP WORKING. I HAVE 5 CHILDREN AND 3 STILL AT HOME AND I'M AFRAID TO DRIVE MY CAR BUT UNFORTUNATELY IT'S ALL WE HAVE.

Engine
Filed Jan 31, 201951,000 milesMN

THE WATER PUMP IN MY 2014 CHEVY CRUZE . STARTED TO LEAK. WHEN I TOOK IT IN FOR SERVICE THEY SAID IT AND THE THERMOSTAT AND THERMOSTAT CASING HAD TO BE REPLACED. THE VEHICLE ONLY HAS 51,000 MI. I FOUND A BULLETIN #14371 B DATED JAN.2015 THAT EXPLAINS A SPECIAL COVERAGE ADJUSTMENT FOR 2011-2014 CRUZES THE DEALERSHIP SAID THAT WAS ONLY FOR 1.4L ENGINES NOT MY 1.8 L ENGINE SO IT ISN'T COVERED. I HAVE FOUND OTHER 1.8L CRUDE OWNERS ON LEMON LAW SITES THAT ALSO CLAIM PROBLEMS WITH THE WATERPUMPS.

Visibility/Wiper
Filed Jan 30, 201979,000 milesVA

WHILE DRIVING TO WORK ON A BUSY HIGHWAY HEADING TO DANVILLE VA WHERE THE SPEED LIMIT IS AROUND 55 TO 60 MPH DURING A WINTRY MIX STORM THE DRIVER SIDE WINDSHIELD WIPER STOPPED WORKING MAKING IT IMPOSSIBLE TO SEE. ON VARIOUS WEB SITES THIS HAS BEEN AN ONGOING ISSUE WITH THESE VEHICLES. THUS FAR UPON MY RESEARCH THERE ARE VARIOUS CAUSES FOR THIS TO OCCUR BUT THE ONE THAT I KNOW ITS NOT IN MY CASE IS THAT I HAVE BAD WIPERS.THESE WIPERS WERE JUST RECENTLY REPLACED.

Unknown or Other
Filed Jan 22, 2019PA

ANTIFREEZE LEAKS.HAVE HAD CAR INTO SHOP 3 TIMES AND PROBLEM HAS NOT BEEN SOLVED

Engine
Filed Jan 19, 201962,000 milesPA

THE INTAKE MANIFOLD DESIGN ON THE TURBO ENGINES ARE FAULTY AND FAIL EVERY 40,000 MILES OR SO. GM IS AWARE OF THIS ISSUE AND YET THERE IS NO ATTEMPT TO REDESIGN THE INTAKE MANIFOLD. THE CHECK VALVE IN THE INTAKE MANIFOLD IS WHAT FAILS TO WORK. THE CHECK VALVE STOPS SEALING AND EVENTUALLY DISAPPEARS CAUSING A LEAK. THERE IS EVEN A BULLETIN DESCRIBING THE ISSUE BUT YET NO FIX BY GM. WHAT DOES IT TAKE TO FORCE GM TO FIX THEIR FAULTY DESIGNED PRODUCT?

Steering
Filed Jan 10, 2019115,000 milesCA

I HAVE A 2014 CHEVY CRUZE LS, 115,000 MILES AND PROPERLY MAINTENANCED. AFTER HITTING 100,000 MILES THE VEHICLE SEEMS TO BE COMPLETELY FALLING APART. RECENTLY HAD TO REPLACE THE OIL COOLING SYSTEM DUE TO IT BEING CRACKED. AFTER THAT WAS FIXED MY CHECK ENGINE LIGHT CAME ON. COME TO FIND OUT THE ENTIRE INTAKE MANIFOLD NOW NEEDS TO BE REPLACED. AFTER THAT ISSUE IS RESOLVED, MY STEERING WHEEL IS NOW STICKING DEAD CENTER WITH A LACK OF MOVEMENT WITH TURNING.

Electronic Stability Control (esc)
Filed Jan 5, 201912 milesCA

WHEN THE VEHICLE COMES TO A STOP THE HEADLIGHTS START TO GLITCH, THE RADIO GOES OFF AND A WARNING FOR THE STABILITRAK COMES ON AS WELL AS A POWER STEERING WARNING. ONCE THE CAR COMES TO A STOP INTERMITTENTLY IT WILL GO COMPLETELY DEAD AND THE NEGATIVE BATTERY CABLE IF TAPPED ON WILL CAUSE THE VEHICLE TO COME BACK ON WITH NO ISSUE. BATTERY HAS BEEN REPLACED AS NEW BUT ISSUE STILL OCCURS

Visibility/Wiper
Filed Jan 2, 2019100,000 milesPA

WHILE DRIVING DURING A STORM DRIVER SIDE WINDSHIELD WIPER STOPPED WORKING. COULD NOT SEE AT ALL WHILE DRIVING VEHICLE ON HIGHWAY.

Electrical System
Filed Dec 25, 2018FL

PROBLEM NO.1, MY CRUZE HAS LOST POWER, THE HEATER PUTS OUT COLD AIR, THE RADIATOR IS LOSING FLUID, THE ENGINE HAS STARTED TO OVER HEAT, AND THERE IS WET SPOT UNDER THE EXHAUST PIPE WHEN I IDLE THE ENGINE! THAT MEANS MY CAR HAS ETHER A BLOWEN HEAD GASKET OR CRACKED HEAD! THE CAR HAS LESS THEN 85,000 MILES AND IF THE HEAD IS CRACKED, I THINK I KNOW WHY BECAUSE GM DECKED THE BLOCK THE SHORT-WAY CENTER OUT TO THE ENDS! WITCH CAN LEAVE A VALLEY IN THE CENTER OF THE BLOCK! THEY MADE THE SAME MISTAKE WITH THE GRAND AM QUAD-4! THE HEAD ALL CRACKED BETWEEN CYLINDERS 2 AND 3 BECAUSE THE BLOCK WASN'T DECKED SQUARE! I HAVE TO TAKE IT TO THE DEALER ON SAT 12/29/18 WISH SOMEONE WOULD CHECK THE BLOCK, I KNOW THE DEALER WILL TRY TO BLAME MY AND TO MAKE ME PAY FOR SOME OR ALL OF IT, EVEN THOUGH IT IS SILL UNDER WARRANTY! PROBLEM NO.2, I PURCHASED A NEW CHEVY CRUZE ECO WITH A MANUAL TRANSMISSION 4 YEARS AGO, I GOT IT BECAUSE I WANTED A HIGH MPG CAR AND I HAVE BEEN DRIVING STANDARD TRANSMISSION SINCE I STARTED DRIVING AND I KNEW I COULD BETTER MILEAGE THEN RATED (65.5 MPG MY BEST SCORE!), BUT THE SHIFTER HAS TO MUCH SLOP IN IT, I HAD A CUTLASS WITH A HURST SHIFTER THAT WAS 16 INCHES TALL AND USED THAT HAD LESS SLOP! I HAVE COMPLAINED TO DEALER ABOUT IT SINCE THE DAY I GOT CAR! THREE TIMES I HAVE PUT THE TRANSMISSION IN BOTH FIRST AND THIRD GEAR AT THE SAME TIME! I CAN'T TELL YOU HOW MANY TIME I HAVE MISSED THE SHIFT WHILE STILL HOLDING ALL THE WAY IN POSITION! IF I AM IN A HURRY I CAN'T FIND TH

SteeringCrash1 injured
Filed Dec 17, 201835,000 milesWA

TL* THE CONTACT OWNED A 2014 CHEVROLET CRUZE. WHILE DRIVING 25 MPH, THE VEHICLE PULLED TO THE LEFT AND ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, FRACTURED RIBS ON THE LEFT SIDE, AND INJURIES TO THE LEFT LEG AND ARM. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO A RECOVERY COMPANY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS CONSIDERED A TOTAL LOSS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

Service BrakesCrash1 injured
Filed Dec 12, 201845,000 milesTN

STABILITRAK VENDOR KEEPS COMING ON. WHEN I'M DRIVING AND MAKE A TURN, MY CAR SEEMS AS IF IT'S GLIDING. MY BREAKS SKIP, ESPECIALLY WHEN HITTING A BUMP AND THEY ACT AS IF THEY DON'T WANT TO STOP. MY CAR CUTS ON AND OFF IN TRAFFIC, I'VE ALMOST DIED SEVERAL TIMES WHILE TURNNING. COMPLETELY SHUTS OFF, STEERING WHEEL LOCKS UP AND ALL. MY CAR IS NOW WRECKED DUE TO THESE DEFECTS. IT WAS RAINING, I WAS TURNING, CAR GOT TO GLIDING AND SLIDING, BREAKS WENT OUT AND MY CAR LOST CONTROL! I ALMOST FLIPPED! I JUST BOUGHT THE CAR! PICTURES IN MY PHONE

Air BagsCrash1 injured
Filed Dec 12, 2018186,000 milesNC

SUPPLEMENTAL INFLATABLE RESTRAINTS, AIR BAGS, NEVER ACTIVATED/DEPLOYED IN A SIDE IMPACT ACCIDENT. CAR WAS TOTALED. HEADING SOUTH ON A MAIN STREET, I WAS T-BONED BY A CAR THAT RAN A STOP SIGN. THE IMPACT BEGAN AT THE DRIVERS FENDER/DOOR; ENDED AT THE REAR BUMPER.

Electronic Stability Control (esc)
Filed Dec 11, 201875,000 milesCA

VEHICLE IS EXPERIENCING SEVERE ISSUES WITH THE POWER WHEN VEHICLE IS IN MOTION. ON SEVERAL OCCASIONS I HAVE BEEN DRIVING DOWN THE ROAD AND THE VEHICLE WILL ALL OF A SUDDEN, WITHOUT WARNING SHUT DOWN MULTIPLE ESSENTIAL COMPONENTS - INCLUDING POWER STEERING, HEADLIGHTS, RADIO WILL GO IN AND OUT, DISPLAY SCREEN WILL GO OFF, TURN SIGNALS, ETC. PRETTY MUCH ANYTHING THAT TAKES POWER WILL FAIL. HOWEVER THE VEHICLE WILL STILL REMAIN ON (AND NOT IN AUX MODE) AND ACCELERATION WILL NOT BE AFFECTED. AROUND THE TIME THAT THESE ISSUES BEGAN A WARNING LIGHT FOR STABILITRACK CAME ON THE DASH BOARD AND SEVERAL MORE WARNING LIGHTS HAVE COME ON SINCE. THIS HAS OCCURRED WHEN VEHICLE HAS BEEN ON CITY STREETS AND FREEWAY INCLUDING AS I HAVE BEEN NEGATING A TURN. THIS HAS CAUSED AN EXTREME SAFETY HAZARD AS I HAVE ALMOST LOST CONTROL OF VEHICLE AND RUN OFF THE ROAD OR HIT OTHER VEHICLES HEAD ON DURING THE FAILURE.

Air BagsCrash1 injured
Filed Dec 11, 2018186,000 milesNC

TL* THE CONTACT OWNED A 2014 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 20 MPH, ANOTHER VEHICLE FAILED TO STOP AT A RED LIGHT AND CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND WAS TOTALED BY THE INSURANCE COMPANY. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 186,000.

Electrical System
Filed Dec 10, 2018CA

I BOUGHT THE CAR FROM A DEALER IN 2014 AND WHENEVER I DON'T DRIVE IT FOR A 24 HOUR PERIOD THE BATTERY WILL BE DEAD AND REQUIRE A JUMP START. I'VE CHANGED THE BATTERY 4 TIMES BUT THE BATTERY ISN'T THE PROBLEM. SOMETHING IS KILLING THE BATTERY.

Visibility/Wiper
Filed Dec 9, 201854,000 milesPA

ON 12-7-2018, I STARTED MY CAR FOR THE DAY. TURNED ON THE WIPERS. THEN WENT TO TURN THEM ON AGAIN TO RINSE THE RAIN OFF AND THE DRIVER SIDE BLADE WAS LIFELESS. HAD TO HAVE TRANSMISSION REPLACED. TOTALLY UNACCEPTABLE I'VE SEEN OTHER COMPLAINTS ONLINE AND I THINK THERE SHOULD BE A RECALL BECAUSE IT IS A SERIOUS SAFETY HAZARD TO NOT HAVE THE DRIVER SIDE WIPER BLADE OPERATIONAL. THE CAR WAS STATIONARY. BUT IT WAS A RAINY DAY AND I HAD TO DRIVE TO WORK WITH NO WIPERS. BY THE GRACE OF GOD MY WORK IS LITERALLY THREE MINUTES FROM HOME. AND MY SON IS A MECHANIC AT A CHEVY DEALERSHIP SO I WAS ABLE TO HAVE THE PROBLEM FIXED IN A FEW DAYS. BUT I'M SURE THERE ARE QUITE A FEW PEOPLE WHO ARE NOT SO LUCKY THAT ARE STUCK WITH THIS PROBLEM. I LOOKED IT UP ONLINE AND SAW A 25 COMPLAINTS OTHER THAN MINE AND IT HAPPENED TO THEM WHILE THEIR CAR WAS IN MOTION.

Unknown or Other
Filed Dec 8, 201867,636 milesCA

DRIVING THRU MOUNTAINS UP HILL AND A SNAP SOUND AND NO POWER JUST A LOT OF RACKETING THE CAR HAD NO POWER NO GEAR CONNECTION NOTHING JUST REVED.. SOUNDED LIKE RIGHT FRONT AXLE SNAPPED

Electrical System
Filed Dec 3, 201862,900 milesIL

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHEN THE VEHICLE WAS STARTED, THE BATTERY FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED. AFTERWARDS, THE INSTRUMENT PANEL ILLUMINATED WITHOUT ANY INDICATORS DISPLAYED AND THE GEAR DID NOT SHIFT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,900.

Visibility/Wiper
Filed Dec 1, 201860,729 milesWI

WHEN DRIVING MY CAR NEVER ENDS UP HEATING UP, THIS MAKES ME CHOOSE BETWEEN BEING ABLE TO SEE OR BEING ABLE TO BE WARM. THIS IS A MAJOR PROBLEM LIVING IN WISCONSIN AND I AM NOT ABLE TO HEAT MY CAR UP IN THE WINTER. THE ONLY WAY THAT A LITTLE HEAT WILL COME OUT IS IF I'VE ALREADY DROVE 5+ MILES AND I KEEP MY CAR ABOVE 3500 RPMS. THIS IS NOT ACCEPTABLE AND MAKES IT A MAJOR SAFETY HAZARD TO DRIVE IN THE WINTER. IT WILL DO THIS WHEN STATIONARY, IN MOTION AND WHENEVER. THIS CAR DOES NOT HEAT UP.

Engine
Filed Nov 30, 201863,931 milesME

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO O'CONNER AUTO PARK (199 RIVERSIDE DR, AUGUSTA, ME 04330. 207-622-3191) AND REPAIRED PER AN UNKNOWN NHTSA CAMPAIGN NUMBER. THE CONTACT STATED THAT THE RECALL REPAIR FAILED TO REMEDY THE FAILURE AS THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,931. *TT CONSUMER RECEIVED A RECALL FOR CATALYTIC CONVERTER FAILURE. CHECK ENGINE LIGHT CAME BACK ON SOON AFTER. EMISSIONS IS UNDER WARRANTY FOR 150,000 MILES OR UNTIL 2029 WHICH COME FIRST. UPDATED *JB

Power Train
Filed Nov 28, 201861,000 milesIA

60,000 MILES THE TRANSMISSION LINES STARTED LEAKING,AT 61,000 MILES A HEAD GASKET WENT OUT.IT WAS IN MY DRIVEWAY WHEN I NOTICED EVERYTHING.

Electrical System
Filed Nov 27, 201826,000 milesNJ

THE CAR SHUTS OFF WILL NOT START AFTER A PERIOD OF TIME IT WILL START AGAIN ALL INSTRUMENTS LIGHTS ECT GO WACKY ENGINE LIGHT COMES ON REVERSE LIGHTS ARE ON WHEN IN PARK CAR WILL SHAKE THAN SHUT OFF .VERY DANGEROUS AT RED LIGHTS OR STOP SIGNS .I SEE THERE ARE A LOT OF SAME COMPLAINTS BUT GM REFUSES TO DO ANYTHING ABOUT IT.

Unknown or Other
Filed Nov 14, 201873,000 milesCA

CODES P0411 & P2440 DETECTED AFTER DIAGNOSTICS, PUMP SUPPLIES CATALYTIC CONVERTER FOR PURPOSE OF REDUCING HARMFUL EMISSIONS. BOTH CONVERTERS WERE REPLACED UNDER WARRANTY THIS YEAR. WHY IS A.I.R. NOT COVERED IF IT IS RELATED TO THE CONVERTERS? ENGINE LIGHT ON .

Visibility/Wiper
Filed Nov 13, 201882,000 milesOH

TODAY WHILE DRIVING IN RAIN/SNOW MIX MY DRIVERS SIDE WINDSHIELD WIPER WENT LEFT AND HUNG UP ON THE DRIVERS WINDOW, PULLED OFF THE INTERSTATE AND PUT IT BACK ON TO THE WINDSHIELD AND ITS LIFELESS, THE PASSENGER SIDE IS STILL OPERATING FINE, WIPER BLADES WERE 2 MONTHS OLD SO IT HAS NOTHING TO DO WITH IT. THE CAR IS AT 82,000 MILES AND THIS IS UNACCEPTABLE! I PROCEEDED TO DRIVE LOOKING OUT THE MIDDLE OF THE WINDSHIELD JUST TO GET TO MY JOB, THIS IS VERY DANGEROUS AND THERE SHOULD BE A RECALL.

Visibility/Wiper
Filed Nov 1, 201876,000 milesMI

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH IN INCLEMENT WEATHER, THE DRIVER'S SIDE WINDSHIELD WIPER BECAME INOPERABLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. AN UNNAMED DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

Visibility/Wiper
Filed Oct 28, 201854,000 milesMI

THE DRIVER SIDE WIPER LINKAGE BROKE OFF WHILE DRIVING MAKING IT HARD TO SEE IN THE RAIN

Steering
Filed Oct 26, 201866,000 milesFL

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING IN TRAFFIC, THE VEHICLE SHUT OFF AND THE STEERING SEIZED. THE CONTACT STATED THAT THE VEHICLE CAME TO A COMPLETE STOP ON ITS OWN. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 66,000.

Electronic Stability Control (esc)
Filed Oct 19, 201863,000 milesTX

WHILE DRIVING, THE VEHICLE LOSES POWER AND YOU HAVE TO PUT THE CAR IN NEUTRAL AND RESTART. I HAVE TAKEN THE CAR TO GREATWOOD AUTO IN SUGAR LAND A FEW TIMES AND THEY ARE NOT ABLE TO FIND A PROBLEM.

Fuel/Propulsion System
Filed Oct 19, 201862,000 milesGA

PARKED THE CAR, GOT OUT AND SMELLED GASOLINE. LOOKED ALL AROUND THE CAR AND DID NOT SEE ANY GAS ON THE GROUND. OPENED THE HOOD AND FOUND A SILVER DISC IN THE FUEL LINE SPRAYING FUEL ALL OVER THE ENGINE COMPARTMENT. IT IS A FUEL INJECTION PRESSURE DAMPER THAT FAILED. DEALERSHIP IS SAYING THE PART IS OBSOLETE AND CAN NOT GET ANOTHER ONE.

Electronic Stability Control (esc)
Filed Oct 17, 201869,000 milesDC

WHILE DRIVING MY RADIO STARTS TO FLASH ON/OFF, STABILITRAK, CHECK ENGINE LIGHT FLASHES ON THE DASHBOARD. WHILE MAKING A LEFT TURN THE STEERING WHEEL BECAME STIFF. IF I DIDN'T HAVE CONTROL OF MY CAR I WOULD'VE HIT THE CURB AND/OR ANOTHER CAR. ALL WHILE MY KIDS WERE IN THE VEHICLE. I HAVE READ OTHER COMPLAINTS DEALING WITH THE SAME ISSUE, WHY HASN'T THIS BEEN ISSUED AS A SAFETY RECALL YET????

Engine
Filed Oct 10, 201815,659 milesNY

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE WINDSHIELD WAS COVERED WITH ICE. WHEN THE DEFROSTER WAS ACTIVATED, COLD AIR CAME THROUGH THE AIR VENTS AND THE ICE WAS NOT MELTING. THE VEHICLE WAS TAKEN TO THE DEALER (MAJOR WORLD CHEVROLET, 43-40 NORTHERN BLVD, LONG ISLAND CITY, NY 11101) WHERE IT WAS DIAGNOSED THAT THE ENGINE BLOCK POWER CORD WAS DAMAGED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V417000 (EQUIPMENT) IN JANUARY OF 2018. THE CONTACT STATED THAT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,659.

Electronic Stability Control (esc)
Filed Oct 9, 201845,000 milesCA

I WAS IN MOTION / DRIVING MAKING A RIGHT TURN ON A CITY STREET, USED MY TURN INDICATOR AND THE RADIO SHUT OFF AS WELL AS THE DASHBOARD FLASHED THE TRACTION CONTROL ALERT. I HAVE NOT HAD THIS SITUATION HAPPEN BEFORE BUT IT IS VERY CONCERNING.

Power Train
Filed Oct 1, 201897,000 milesNY

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 75 MPH, THE VEHICLE DOWNSHIFTED WHILE STALLING. THE VEHICLE COMPLETELY SHUT OFF AND THE "REDUCING POWER" AND "DIESEL SHUTTING OFF" WARNING INDICATORS ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE CONTACT PLACED THE VEHICLE IN NEUTRAL WHILE IT WAS DOWNSHIFTING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 97,000.

Electronic Stability Control (esc)
Filed Sep 26, 2018110,000 milesCA

UNFORTUNATELY, THIS IS THE 3RD TIME THAT MY 2014 CHEVY CRUZE HAS THIS ISSUE. MY ENGINE LIGHT STAYS ON WHILE THE STABILOCK SERVICE FLASHES ON THE DASHBOARD; CAR JERKS WHILE EITHER IDLE AND/OR STOPPED; A LOUD SQUEAKING NOISE FROM UNDER THE HOOD (ALL THESE ISSUES ALWAYS START AT THE SAME TIME!!). I HAVE TAKEN MY CAR TO CHEVY DEALERSHIPS AND THEY HAVE (SUPPOSEDLY) REPLACED THE SAME PART - SHAM COVER (ACCORDING TO MY INVOICES). I TOTALLY DON'T GET WHY THIS IS A NOT A RECALL ISSUE. IT IS VERY FRUSTRATING TO TAKE MY CAR IN FOR THE SAME ISSUE, AND OF COURSE, NOW THAT THE WARRANTY HAS EXPIRED, I'M SURE IT WILL BE EVEN MORE COSTLY.... WHICH I REALLY THINK IT WILL BE THE SAME THING! (OF COURSE, I'M NOT A MECHANIC, BUT IF I'M TAKING MY CAR IN FOR THE SAME REASON AND THEY DIAGNOSE IT AND REPAIR THAT SAME PART; I'M BEGINNING TO WONDER.... WHY EVEN CHARGE ME FOR A DIAGNOSTIC TEST WHEN YOUR CHANCES ARE IT'S THE SAME ISSUE!!) IS THIS A PART THAT ONLY LAST A MAXIMUM OF SO MANY MILES? I PURCHASED THE CAR IN 3/2015; AND THE 1ST TIME I RECEIVED SERVICE FOR THIS ISSUE WAS 6/29/2015, AND THEN AGAIN 2/24/2017. I'M SO CONFUSED!!! :( COME ON GM ~ HELP US OUT PLEASE!!

Electrical System
Filed Sep 25, 201865,000 milesTX

RADIO/SCREEN TURNED OFF AND THE CAR'S STEERING WAS AFFECTED. TWICE WITHIN THE SAME HOUR. I WAS DRIVING ON THE HIGHWAY WHEN THIS HAPPENED. HIGHLY DANGEROUS.

Air BagsCrash4 injured
Filed Sep 24, 201853,000 milesIN

I GOT IN A MAJOR ACCIDENT AND END UP HAVING BROKEN BONES IN MY FACE AND NECK AND BACK PROBLEMS BECAUSE OF MY AIR BAGS NOT COMING OUT. I WAS ON A CITY STREET IN INDIANAPOLIS, INDIANA DOWNTOWN. THIS HAS CAUSE I MAJOR BURDEN ON ME BECAUSE NOT BEING ABLE TO WORK AND GOING BACK AND FOURTH TO DIFFERENT DOCTORS APPOINTMENTS.

Seat Belts
Filed Sep 14, 201848,000 milesPA

SEAT BELT WILL NOT ENGAGE WITH RECEPTACLE. THE RECEPTACLE PART OF SEAT BELT IS NOT WORKING . BOTH THE PASSENGER AND DRIVER BELTS ARE DEFECTIVE.

Power Train
Filed Sep 13, 201821,000 milesAK

STEERING LINK SLIPPING WHEN TURNING. VIN# (XXXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Fuel/Propulsion System
Filed Sep 11, 201858,000 milesMD

MY 2014 CHEVY CRUZE EXPERIENCED A FUEL LEAK IN THE FUEL SUPPLY HOSE. THE LEAK WAS SPRAYING RIGHT NEAR THE AIR INDUCTION ON THE COWL PANEL AND DRIPPING ONTO THE EXHAUST. OBVIOUSLY THIS WAS A MAJOR FIRE HAZARD. THE ENTIRE FRONT FRONT FUEL FEED LINE NEEDED TO BE REPLACED. A QUICK YOUTUBE SEARCH SHOWS THAT I AM NOT ALONE IN EXPERIENCING THIS. SEE THE VIDEO BELOW. HTTPS://WWW.YOUTUBE.COM/WATCH?V=WJ1BTGALD-0

Air Bags
Filed Sep 9, 201850,328 milesIN

DRIVING HOME FROM WORK AT 11:15PM ON SEPTEMBER 8TH, NEARING THE TOLL PLAZA IN GARY, INDIANA THE CAR MADE A SUDDEN SOUND KINDVE LIKE A BANG, THE ENGINE SHUT OFF, ALL THE LIGHTS ON THE DASH CAME ON, I CAME TO A STOP AND TRIED SEVERAL TIMES TO START THE VEHICLE AND IT WOULD NOT DO ANYTHING. EVERY TIME I TUNED THE KEY TO THE OFF POSITION AND THEN TURNED IT TO ACCESSORY, THE DASH DISPLAYS SERVICE AIR BAG AND SERVICE POWER STEERING. THE WINDOWS, DOOR LOCKS, TRUCK RELEASE WILL NOT WORK. I HAD TO CALL MY INSURANCE COMPANY AND SET UP A TOW TO GET THE CAR BACK HOME. I HAD TO BE AT WORK AT 7AM THAT DAY, I WORKED 16 HOURS, AND DIDN'T GET HOME TILL 1:30AM ON SEPTEMBER 9TH. THE CAR IS IN MY DRIVEWAY, IT WILL NOT START OR EVEN TURN OVER.

Power Train
Filed Sep 6, 201867,000 milesCA

WHILE DRIVING ON THE FREEWAY, THE ENGINE STARTED REVVING EXTREMELY HIGH REGARDLESS OF THE GEAR I WAS IN. WE SAFELY GOT OUR SELVES OFF THE FREEWAY AND IN TO REGULAR STREET TRAFFIC. AFTER COASTING OFF THE RAMP INTO TRAFFIC, I WAS ABLE TO PUT IT IN 1ST AND DRIVE ABOUT. 3 MILES. WE STOPPED FOR A STOP LIGHT IN THE CENTER LANE ON A SLIGHT INCLINE. AND THEN THE CLUTCH HAD COMPLETELY FAILED. WHEN I TRIED TO MOVE I FIRST, THE CAR REVVED BUT ROLLED BACKWARD. NO PREVIOUS WARNING SIGNS. THE ISSUE ISN'T THE CLUTCH FAILURE, BUT THE LOW MILAGE OF THE CLUTCH FAILURE, 67000. WE WERE TOLD IT'S DUE TO WEAR AND TEAR, BUT THAT'S CONCERNING TO EXPERIENCE THIS ISSUE AT A RELATIVELY LOW MILEAGE.

Visibility/Wiper
Filed Aug 30, 201880,000 milesOH

DRIVER SIDE WIPER MALFUNCTIONS CAUSING VEHICLE TO HAVE NO WIPER FUNCTION ON DRIVER SIDE. MALFUNCTION OCCURRED AT APRX 80K MILES WHILE PARKED WITH WIPERS ON. WIPER BUSHING FAILS CAUSING LINKAGE TO UNATTACH LEAVING WIPER MOTIONLESS. THIS IS A SEVERE SAFETY ISSUE CAUSED BY POOR PARTS DESIGN/QUALITY OR INSTALLATION.

Engine
Filed Aug 28, 201811,000 milesNJ

VEHICLE HESITATES WHEN MERGING ONTO HIGHWAY TRAFFIC. THIS BEGAN HAPPENING AFTER I OWNED THE CAR FOR MORE THAN 3 YEARS WITHOUT SIMILAR INCIDENTS. ITS DANGEROUS BECAUSE JUST WHEN YOU NEED POWER TO MERGE, THE POWER DIPS INSTEAD WHICH IS POTENTIALLY LIKELY TO END IN BEING REAR-ENDED. VEHICLE WAS TAKEN TO THE CHEVY DEALERSHIP WHERE IT WAS PURCHASED. THEY KEPT IT FOUR DAYS AND STATED THEY COULD FIND NOTHING WRONG BECAUSE THEY FOUND NO CODES. THEY STATE IT MIGHT BE DUE TO "TURBO LAG" WHICH IS NORMAL. IT IS NOT NORMAL AS I HAVE OWNED THE CAR ALMOST 4 YEARS BEFORE THIS BEGAN HAPPENING.

Air BagsCrash3 injured
Filed Aug 25, 201850,100 milesTX

TAKATA RECALL FOR AIRBAGS ON A 2014 CHEVY CRUZE. AIR BAG FAILED TO FINISH DEPLOYMENT AFTER BEING TRIGGERED. I PASSED OUT FROM SHOCK DIRECTLY AFTER IMPACT AND WOKE UP HUNG OVER MY SEAT BELT WITH THE STEERING WHEEL SMOKING AND SPITTING SOOT ALL OVER THE DASH. THERE WAS ALSO A SIGN THAT DISPLAYED ON THE SPEEDOMETER RECOMMENDING AN AIRBAG SERVICE. AFTER POLICE ARRIVED, IT WAS OBVIOUS TO THEM THAT THE AIRBAG HAD MADE AN ATTEMPT TO DEPLOY BUT FAILED TO EVEN POP OUT OF THE STEERING WHEEL.

Engine
Filed Aug 22, 201839,885 milesPA

THE CAR HAS LESS THAN 40,000 MILES ON IT AND THE CATALYTIC CONVERTER NEEDS REPLACED? THE CHEVY GARAGE FOLKS TOLD MY 23 YEAR OLD DAUGHTER IT COULD BREAK SUDDENLY WHILE ACCELERATING. THEY SAID IT WAS SHOT. NEXT, THEY GAVE HER A QUOTE OF OVER $900 TO REPLACE IT. THEY SAID THEIR COST WAS $750. NOT SURE WHICH IS MORE DANGEROUS, THE BAD CATALYTIC CONVERTER OR THE CHEVY GARAGE.

Service BrakesCrash
Filed Aug 21, 201867,000 milesMI

WHEN DRIVING 55 MPH THE VEHICLE IN FRONT OF ME STARTED TO STOP TO MAKE A TURN, THE BRAKES WENT TO THE FLOOR AND I REAR ENDED THE TRUCK IN FRONT OF ME.

Engine
Filed Aug 9, 2018130,000 milesMD

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD JERK AND THE ENGINE WOULD REV WHILE STOPPED AT A STOP LIGHT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 130,000.

Unknown or Other
Filed Aug 1, 2018NH

TRUNK HAS A BUTTON TO RELEASE AND OPEN IT, THE DESIGN BY GM HAS CAUSED MOISTURE TO EASILY GET INSIDE, THE OTHER ISSUE IS HOW THE BUTTONS ARE INSTALLED, MINE HAD A STRONG EPOXY SO IT MADE THE REPAIR IMPOSSIBLE WITH OUT A NEW TRIM PIECE. IF YOU LOOK AT THE CHEVY CRUZE IT IS THE PIECE THAT HAS THE LICENSE PLATE LIGHTS, IN THE MIDDLE IS THE TRUNK BUTTON, I DID CALL GM AND THEY DIDN'T SEEM TO CARE, THIS TRUNK ISSUE HAS BEEN AN ONGOING NUISANCE FOR ALOT OF CONSUMERS. THANK YOU AND IF THERE IS ANY QUESTIONS MY NUMBER IS (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Chevrolet Cruze → · Every Cruze year → · How the figures are calculated →