ACCELERATION NOTABLY SLUGGISH, TAKEN TO DEALERSHIP FOR CONCERN 3 YEARS AGO WITH COMPLAINTS AND WAS TOLD THERE WERE NO ISSUES. TOOK CAR BACK TO DEALERSHIP THIS YEAR DUE TO CHECK ENGINE CODE. TURBO ENGINE DEFECTIVE, GOING TO COST $2200 TO REPAIR. UNDER $60,000 MILE POWER TRAIN BUT JUST HIT THE 5 YEAR WARRANTY 2 DAYS PRIOR TO CALLING DEALERSHIP AND GM. DEALERSHIP UNWILLING TO OFFER FINANCIAL ASSISTANCE DUE TO MISSING PROBLEM DURING ORIGINAL COMPLAINTS 3 YEARS AGO. TOOK CAR TO ANOTHER DEALERSHIP, WHICH FOUND ADDITIONAL $2000 IN REPAIRS THAT WOULD NEED TO TAKE PLACE IN ORDER FOR TURBO REPAIR TO BE EFFECTIVE. CAR IS NOT SAFE TO DRIVE, WITH LIKELIHOOD IT WOULD BREAK DOWN IN 10 MIN TO MULTIPLE LEAKS AND BROKEN PARTS ORIGINAL DEALERSHIP MISSED AND FAILED TO DISCUSS. CAR NOW COSTS $3400 TO REPAIR , GM ONLY WILLING TO HELP WITH $600. CAR TOO EXPENSIVE TO REPAIR AND TOO DANGEROUS TO DRIVE.
2014 Chevrolet Cruze complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
CAR STARTED TO OVERHEAT CAUSED BY WATER PUMP FAILING AT ONLY 67K MILES. FAILING PUMP CAUSED COOLANT LEAK IN CAR WHILE DRIVING.
"TAKATA RECALL" CATALYTIC CONVERTER NOT WORKING PROPERLY. CHECK ENGINE LIGHT GOES ON AND OFF NUMEROUS TIMES. WHEN THE LIGHT FIRST CAME ON, THE VEHICLE WAS IN MOTION HEADING SOUTH BOUND ON HWY 167.
WHILE RIDING ON THEE FREEWAY IN GEORGIA YESTERDAY THE DRIVER SIDE WIPER STOPPED. I TURNED THEE WIPERS OFF AND TRIED AGAIN AFTER I PUSHED IT BACK DOWN. AND NOW IT'S STOPPING A QUARTER OF THEE WAY. THIS CAR HAS BEEN NOTHING BUT PROBLEMS SINCE I PURCHASED IT.
ENGINE LIGHT CAME ON AT ABOUT 107000 MILES. DIAGNOSED AS CODE P0420 CATALYTIC CONVERTER EFFICIENCY LOW. REPLACED WITH AFTERMARKET CATALYTIC CONVERTER MADE BY WALKER, BUT CODE DID NOT CLEAR. CONTACTED GM CUSTOMER CARE, WAS SENT TO ELKINS CHEVROLET. THEY CONFIRMED SAME DIAGNOSIS AND INDICATED AFTERMARKET PARTS DO NOT PERFORM TO CAR'S ULEV SPEC. BUT GM CATALYTIC CONVERTER IS ON NATIONAL BACKORDER AND HAS BEEN FOR MONTHS. OBVIOUSLY GM HAS AN ISSUE WITH PREMATURE FAILURE OF THIS PART AND DO NOT WANT TO ADMIT IT. GM CUSTOMER CARE WILL NOT PROVIDE ANY ESTIMATE OF AVAILABILITY NOR ANY INDICATION OF WHY IT IS ON BACK ORDER FOR SO LONG. PLEASE WE NEED A RECALL ON THIS FEDERALLY MANDATED EMISSIONS PART. I CANNOT PASS NJ INSPECTION.
THE CATALYTIC CONVERTER WENT OUT. GOT SO HOT IT BLEW MY HEAD GASKET AS WELL AS HOSES AND CASING FOR WATER RESERVOIR
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THORNTON CHEVROLET (180 S MAIN ST, MANCHESTER, PA 17345, (717) 266-8800) WHERE IT WAS DIAGNOSED THAT THE KNOCK SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER WARRANTY. THE CONTACT ALSO STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED FOURTEEN TIMES SINCE THE VEHICLE WAS PURCHASED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 95372768444. THE APPROXIMATE FAILURE MILEAGE WAS 2,039. *BF *TR
CONSTANT ANTI FREEZE LEAKING. REPLACED THE WATER PUMP TWICE, THE COOLANT RESERVOIR, THE THERMOSTAT, FLUSH THE SYSTEM,. I'VE OWNED THE VEHICLE FOR A LITTLE OVER OUR YEAR AND HAVE SPENT COUNTLESS AMOUNTS MONEY ON REPAIRS. NO MATTER WHAT I DO KNOW THE PROBLEM IS NEVER SOLVED. THIS IS A DEFECTIVE MAKE AND MODEL.
TL* THE CONTACT OWNED A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT SHE CRASHED INTO AN ABANDONED VEHICLE ON THE HIGHWAY AT 60 MPH AND SEVERELY DAMAGED THE REAR, LIFTING IT UP ON A BARRIER WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE CONTACT HAD BRUISES ON HER CHEST, WAIST, AND LEG FROM THE SEAT BELT. IN ADDITION, THERE WERE CUTS ON HER HAND. THE CONTACT WAS TAKEN BY AMBULANCE FOR THE INJURIES. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED AS OF YET. THE FAILURE MILEAGE WAS 101,000.
I'VE HAD MY 2014 CHEVY CRUZE FOR ABOUT 2 YEARS NOW. BACK IN DECEMBER 2018 IT STARTED HAVING A LOT OF ISSUES. ANTIFREEZE WAS POURING OUT, IT WAS SPITTING AND SPUTTERING, ROUGH IDLE,AND OVERHEATING, MADE AN APPOINTMENT WITH CHEVY DEALERSHIP. THEY HAD MY CAR ABOUT A WEEK. THE SAID WATER PUMP WAS FAILING,THERMOSTAT WAS OUT, COOLER OUTLET HOSES NEEDED TO BE REPLACED. NOT EVEN 12 HOURS LATER I WAS TAKING IT BACK IN FOR THE SAME PROBLEMS. ENGINE LIGHTS WERE STILL COMING ON. THIS TIME THEY FIXED THE OIL COOLER LINE, AND CRANKSHAFT. A FEW DAYS PASSED AND AGAIN I WAS STILL HAVING THE SAME ISSUES. TOOK IT BACK, AND THEY FIXED THE CRANKCASE VENTALATION, CAMSHAFT COVER, INTAKE MANIFOLDINTAKE AIR PRESSURE SENSOR. MAYBE 2 WEEKS PASSED AND I FINALLY GOT UPSET AND TOOK IT 45 MINS TO ANOTHER SHOP, WITHIN A FEW HOURS I GOT A CALL THAT MY HEAD GASKET WAS BLOWN. I WAS STILL HAVING ALL THE SAME ISSUES AS I DID WHEN IT FIRST MESSED UP. I ENDED UP HAVING TO TAKE IT BACK TO THE OTHER DEALERSHIP WHO HAD BEEN WORKING ON IT. THEY KEPT ME CAR FOR 29 DAYS WHILE FIXING MY BLOWN HEAD GASKET. THEY RESURFACED IT AND FIXED CLAMPS. WELL, THURSDAY JULY 11 I WAS AT MY BOSSES HOUSE TRYING TO BACK UP UNDER A SHADE TREE. WHEN I STARTED THE CAR, IT SOUNDED HORRIBLE. IT WAS JUST SPITTING AND SPUTTERING. I OUT IT IN REVERSE AND HIT THE GAS. MY CAR STARTED ROLLING TOWARD! IT WOULD NOT BACK IT. I WENT TO HIT THE BRAKE AND IT DID NOTHING. I HAD TO PULL MY EMERGANCY BREAK BEFORE I RAN INTO HER FENSE.I IMMEDIATELY GOT ON TH
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE STOPPED AT A RED LIGHT, THE VEHICLE STALLED AND "STABILIZER", "TRACTION CONTROL", AND A WRENCH ICON ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE HAD TO BE PUSHED TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE FAILURE OCCURRED ONE OTHER TIME. THE VEHICLE WAS TOWED TO KELLEY CHEVROLET (5220 VALUE AVE, FORT WAYNE, IN 46805) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,600.
HAD STARTED NOTICING THAT WHEN I WOULD START MY CAR MY RADIO WOULD SOMETIMES TAKE A LONG TIME TO COME ON. EVENTUALLY WOKE UP ONE DAY TO START MY CAR AND IT WOULD NOT START. THIS SHOULD NOT BE HAPPENING BECAUSE THE BATTERY IS NOT EVEN A YEAR OLD. USED MY PORTABLE JUMPER TO CHARGER AND TOOK IT TO GET READ AND IT WAS NOT THE BATTERY. I WAS TOLD THAT THERE WAS AN ELECTRICAL DRAIN THAT WAS STILL CHARGING MY BATTERY EVEN AFTER IT WAS TURNED OFF. THE SECOND ISSUE IS WHEN I AM DRIVING AND GO TO GIVE THE CAR GAS AND THE CAR WOULD NOT IMMEDIATELY ACCELERATE CAUSING TO ME TO ALMOST BE HIT TWICE. I HAD TO GIVE IT GAS A SECOND TIME IN ORDER FOR IT TO ACCELERATE
I RECENTLY HAD AN ISSUE WITH MY TURBO BECOMING DEFECTIVE THAT I LATER FOUND OUT THE PART WAS ON A NATIONAL BACK ORDER AND THAT THE MANUFACTURER KNEW THAT IT HAD A MANUFACTURING FLAW CAUSING MULTIPLE TURBOS TO BECOME DEFECTIVE. THIS IS A COSTLY PART TO REPLACE AND WITH IT BEING ON A NATIONAL BACK ORDER HAS CAUSED A MAJOR INCONVENIENCE THAT HAS ALSO TRIGGERED MULTIPLE PARTS TO GO OUT LIKE MY IGNITION COIL AS WELL AS MY CATALYTIC CONVERTER THIS HAS ALSO CAUSED MY CAR TO OVERHEAT. AS OF RIGHT NOW THERE IS STILL NO NEWS ON WHEN THIS PART IS GOING TO BE AVAILABLE, WE ARE ONLY TOLD THAT THE PART IS BEING REMADE TO SUSTAIN THE STRESS OF THE EXTRA WORK THAT WAS NOT ORIGINALLY PLANNED FOR OUR ORIGINAL PART TO SUSTAIN.
THE CAR STARTED MAKING A WHISTLING NOISE, THE CHECK ENGINE LIGHT COMES ON AND IT ACTS LIKE IT WANTS TO CUT OFF AT STOPS.
DRIVING HOME AT 9PM ON A HIGH SPEED/TRAFFIC HIGHWAY, WE HAD ALL ELECTRICITY/STEERING SUDDENLY GO OUT, THEN WHEN IT CAME BACK ON POPPED UP WITH A "SERVICE STABILITRAK " MESSAGE. LUCKILY, IT CAME BACK ON BEFORE A WRECK BUT SCARED ALL OF US TO PIECES. THE CAR WAS BEING DRIVEN AT THE POSTED 70MPH SPEED LIMIT, BUT STARTED TO DECELERATE WHEN POWER WAS LOST. THIS HAPPENED ON 07/08/19. TODAY, 07/11/19 WE HAD TO JUMP THE CAR AND THE TURN SIGNALS NO LONGER DO THE LITTLE "CLICK" NOISE, AND THE DASH SCREEN/BACKUP CAMERA WON'T COME ON, ALTHOUGH THE RADIO STILL SOMEHOW WORKS. ALSO ON LUNCH BREAK TODAY, CAR WAS DEAD, KEY WOULDN'T COME OUT OF THE IGNITION TILL THE CAR WAS JUMP STARTED. AS THIS SEEMS TO BE A MAJOR ISSUE WITH THE CAR, WHY HASN'T IT BEEN RECALLED?
TURBOCHARGER IS FAULTY AND CAUSING CHECK ENGINE LIGHT TO COME ON. CHEVROLET IS TELLING ME I HAVE TO CONTINUE TO DRIVE MY CAR FOR AT LEAST ANOTHER 2-3 MONTHS BEFORE THE PART WILL BE IN BECAUSE THOUSANDS ARE WAITING ON THIS SAME PART FOR THE SAME MODEL YEAR CAR. I'VE PUT IN A CASE WITH THEM AND THEY SEEM TO BE IN NO HURRY TO GIVE ME ANSWERS ON HOW LONG THIS WILL ACTUALLY TAKE AND WHEN I CAN EXPECT MY CAR TO BE SAFE AGAIN. WITHOUT A LONER CAR, I FEEL VERY UNEASY ABOUT DRIVING MY BROKEN VEHICLE AND THEY ARE ACTING LIKE THIS IS NO BIG DEAL.
MY CAR LOST POWER AND DOES NOT GET UP TO SPEED AS IT SHOULD
THE SIDE DETECTION WENT OUT AND THEY FIXED IT THEN I HAD TO HAVE IT CHANGED AGAIN IM GOING TO START A LAW SUIT BECAUSE I SHOULD NOT HAVE TO PAY FOR SOMETHING THAT KEEPS BLOWING OUT IVE TALKED TO A LAWYER AND THEY SAID I HAVE A GOOD CASE
WATER COOLANT OUTLET FAILED
THERE IS A PROBLEM WITH HOW THE CAR IS COMMUNICATING WITH THE ANTI THEFT SYSTEM, AT LEAST THAT'S WHAT I AM SUSPECTING. RANDOMLY, WHEN I TRY TO START THE CAR THE DASHBOARD LIGHTS COME ON, THE RADIO, AND EVERYTHING ELSE EXCEPT THE ENGINE WON'T EVEN CRANK. I'VE HAD THE BASICS CHECKED (BATTERY, ALTERNATOR, STARTER) AND ALL IS WELL. WHILE IT MAY NOT SEEM LIKE A SAFETY ISSUE THE CAR HAS LEFT ME STRANDED MANY TIMES. THIS IS AN ONGOING ISSUE I DON'T KNOW WHAT TO DO ABOUT THIS.
RADIO SCREEN LOSES POWER, GOES COMPLETELY BLACK. MUSIC STOPS PLAYING. WARNING LIGHTS ON DASH COME ON. MESSAGE APPEARS ON DASH "SERVICE STABILTRACK" SHUT OFF FOR 1-4 MINUTES, AND THEN CAME BACK ON. LOSS OF POWER STEERING. HAPPENED 7 OR 8 TIMES IN A 30 MINUTE PERIOD.
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 20 MPH, THE STEERING WHEEL SEIZED AND THE STABILITRAC AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON, WHICH FAILED TO RESET THE STEERING AND CAUSED THE CONTACT TO LEAVE THE VEHICLE PARKED IN A PARKING LOT. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE FAILURE RECURRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 85,393.
ALL DIGITAL ELECTRONIC MESSAGES WILL SPIN IF YOU TURN KEY WHERE YOU WOULD READ SPEED. MANUAL GAUGES ARE NOT WORKING. CHECK ENGINE, AIR BAG, STABILITY CONTROL SYSTEM LIGHTS ALL ON. CAR STARTED FOR LESS THAN 5 SECONDS AND THE SMELL OF EXTREME ELECTRICAL SO BAD.. TURN OFF IMMEDIATELY. LIFT HOOD AND EVERYTHING TOO HOT TOO TOUCH. CAN'T GET HELP FROM ANYONE! THEY SAY NO RECALLS. THE CAR IS A RECALL WHERE. I PURCHASED IT AT, GALLAS CHEVROLET, ALBUQUERQUE NM TOLD ME BEFORE THIS DI NOT DRIVE COULD BE FATAL. BUT WILL NOT PAY FOR A TOW OR DIAGNOSTIC TEST. GM FINANCIAL, MY FINANCIAL COMPANY SAID IT SHOULD BE EASY THEY TAKE THE CAR BACK SEND IT IN. THEY WILL CREDIT OUR NOTE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
*ENGINE FIRE* 4/10/19... (XXXXX) WAS IN THE CAR AND IT WAS IDLING AT THE SANDY, UTAH MCDONALDS PARKING LOT WHEN SMOKE AND SMELL CAME FROM ENGINE. SHE PUT OUT FIRE WITH WATER. I ARRIVED 15-20 MINUTES LATER TO HELP. I INSPECTED ENGINE COMPARTMENT AND DID A VISUAL CHECK ONLY TO FIND BURNT WIRING. THERE WAS NO OTHER KNOWN ISSUES AND VERIFIED NO FLUIDS SPILLED. I CALLED THE INSURANCE COMPANY AND THEY HAD TOWED TO RIVERTON CHEVROLET TO WORK WITH CHEVROLET AND HAVE KNOWN ENGINE FIRE RISKS. 2014 CHEVROLET CRUISE CASE# 95243938936 (GM) VIN: (XXXXXX) 4/11/19 INSURANCE COMPANY TOWED TO RIVERTON MOTORS. RIVERTON MOTORS INVOICE# 6209533 / 6206861/1 4/11/19 THE DAY AFTER THE ENGINE FIRE, I RECEIVED A CALL FROM FRED URIBE (SERVICE REP.) FROM THE RIVERTON MOTORS SERVICE CENTER. HE STATED THAT THERE WAS OIL ALL OVER AND IT NEEDED REPAIR. I TOLD HIM THAT THE CAR WAS IN FOR AN ENGINE FIRE AND I NEVER HAD AN OIL OR ANY CAR LEAKS. HE TOLD ME IT WOULD BE ~$600 TO REPAIR THE OIL COOLER LEAK AND IT NEEDED TO BE REPAIRED BEFORE THE ENGINE FIRE ISSUE. A FEW DAYS LATER FRED CALLED AND SAID IT WAS ACTUALLY A TRANSMISSION FLUID LEAK. THEY DIAGNOSED THE FIRE AS BEING STARTED FROM THE TRANSMISSION FLUID LEAK? THE INVOICE WRONGLY STATED THAT I REPORTED A LEAK NEEDING REPAIR AND NOT THE FIRE I REPORTED!!! I INFORMED RIVERTON MOTORS THAT THERE WAS AN ENGINE FIRE AND NOT ANY LEAKS. INVOICE INCORRECTLY STATED: CUSTOMER STATED VEHICLE HAS A COOLANT LEAK, LATER STATED THE CUSTOMER STATED VEHICLE HAS AN OIL LEAK.
I WILL BE DRIVING WHEN ALL OF THE LIGHTS ON MY DASH START GOING ON AND OFF , POWER SERVICE TRACK SHOWS UP, MY RADIO WILL SHUT OFF AND IT BECOMES A BLACK SCREEN. I WILL BE DRIVING OR STOPPED AT A RED LIGHT OR TURNING AND THE CAR WILL ACTUALLY COMPLETELY TURN OFF AND START COASTING. IF I AM AT A STOP LIGHT I WILL THAN HAVE TO PUT THE CAR INTO PARK AND THEN TURN THE KEY TO START THE ENGINE AGAIN. I HAVE HAD TO JUMP MY CAR NUMEROUS TIME TO WHERE I KEEP A PORTABLE JUMP IN MY CAR. MY KEY WILL GET LOCKED IN THE IGNITION AND I HAVE TO STICK A WRENCH UNDER THE STEERING WHEEL TO GET IT OUT. I HAVE REPLACED MY ALTERNATOR AND MY BATTERY WAS SO SWOLLEN I HAD TO REPLACE THAT AS WELL. THE WIRING WAS REPLACED TO CONNECT THE BATTERY AND ALTERNATOR AND I JUST HAD THE BCM REPLACED. I'M STILL HAVING ALL THESE ISSUES AFTER ALL THESE REPAIRS. THIS HAS BEEN HAPPENING SINCE NOVEMBER OF LAST YEAR AND IT HAPPENS EVERY TIME I DRIVE MY CAR!
WHILE DRIVING, THE ENGINE SUDDENLY STOPPED AND MESSAGES APPEARED ON DASH ABOUT SERVICING AIR BAG AND POWER STEERING. VERY DANGEROUS AS CAR WAS MOVING 45 MPH AND HAD TO MOVE TO SHOULDER. TOWED TO DEALER AND WAS TOLD IT WAS NEGATIVE BATTERY CABLE. HAPPENED AGAIN - TOWED IT BACK TO DEALER AND WAS TOLD IT WAS POSITIVE BATTERY CABLE.
MY VEHICLE HAS BEEN HAVING ISSUES WHERE IT WILL TAKE EXTRA TIME TO GET IT STARTED UP. WHEN I FINALLY DO GET IT STARTED, WARNING LIGHTS FLASH SAYING POWER STEERING SYSTEM, THE ANTITHEFT STAYS ON, AS WELL AS THE ENGINE MANAGEMENT LIGHT. I JUST HAD MY CAR SERVICED NOT TOO LONG AGO FOR A COOLANT LEAK ON THE ENGINE HOSE. I HAVE ALWAYS KEPT UP WITH OIL CHANGES AS WELL AS ALL OTHER FLUID LEVELS CHECKED REGULARLY. I FIRST BEGAN THINKING IT WAS THE BATTERY, HOWEVER I HAVE HAD THE BATTERY TESTED AND IT IS STILL BASICALLY NEW.
MY VEHICLE FOR THE LAST YEAR HAS BEEN HAVING SOME ENGINE ISSUES WHERE IT WILL LOCK UP ON ME I CAN'T GET MY KEY OUT OF THE IGNITION AND ALL THE LIGHTS WILL START GOING OFF SAYING IT NEEDS SERVICE AND THEN IT WILL STOP AND GO BACK TO THE REGULAR ODOMETER. I'VE KEPT UP WITH MY OIL CHANGES I'VE KEPT UP WITH ANY SERVICE THAT NEEDS TO BE DONE ON MY VEHICLE BUT TODAY MY ENGINE COMPLETELY SHUT DOWN WHEN I STARTED TO RUN MY AIR CONDITIONING. USUALLY I CAN GET UNDER THE HOOD AND WIGGLE SOME WIRES AND THEN THINGS WILL GO BACK TO THE WAY THAT IT WAS BUT LATELY MY CAR HAS BEEN SHUTTING OFF ON ME WHILE I'M DRIVING AND I HAD A SERVICE APPOINTMENT FOR NEXT WEEK TO GO AND SEE A PROFESSIONAL TO GET UNDER THE HOOD TO SEE WHAT WAS GOING ON I FIGURED IT WAS PROBABLY JUST ANOTHER OIL CHANGE IT IS ABOUT THAT TIME, BUT I WAS ON MY WAY TO A FRIEND'S WEDDING AND I HAD TO STOP AND WHEN I STOP MY CAR DID NOT CUT BACK ON I POP THE HOOD AND WIGGLED SOME WIRES LIKE I USUALLY DO BUT THERE WAS NO ACTIVITY WHATSOEVER UNDERNEATH THE HOOD. I STARTED THINKING TO MYSELF MAYBE I SHOULD PUT SOME OIL IN IT BUT I DON'T WANT TO RUIN MY ENGINE AND I STARTED THINKING MAYBE I NEED SOME ANTIFREEZE BUT AGAIN AND I'M NOT A MECHANIC SO I DON'T WANT TO ASSUME AND THEN DO SOMETHING TO MAKE THINGS A LOT WORSE BUT TODAY MY ENGINE COMPLETELY SHUT DOWN ON ME AND I HAD TO WAIT IN THE HEAT FOR OVER AN HOUR TO GET A JUMP.
I WAS CHECKING A LOT OF THE STATS ONLINE FOR THE 2014 CHEVY CRUZE AND THERE WERE ALREADY REPORTS OUT SAFETY REPORTS THAT THERE WERE SOME ISSUES WITH THE VEHICLES IGNITION AND POWER STEERING AND THERE WERE NUMBERS AND CODES AND I'M A BIT UPSET BECAUSE THEY SOLD ME THIS VEHICLE KNOWING THAT THERE WAS SOME THINGS THAT WERE WRONG WITH THE VEHICLE AND THAT COULD HAVE BEEN MY SAFETY AT RISK WHILE I'M DRIVING ON THE ROAD AND THE ENGINE JUST SHUTS DOWN THE WAY IT'S BEEN DOING.
AIR BAGS FAILED TO DEPLOY FOLLOWING TOTAL FRONT END BEING CRUSHED, AFTER HITTING ANOTHER VEHICLE IN THE REAR.
I STARTED HAVING ISSUE LAST YEAR WITH THE ENGINE. I CALLED CHEVY AND WAS ADVISED MY WARRANTY EXPIRED 12 DAY'S BEFORE MY COMPLAINT. AFTER DOING SOME RESEARCH I LEARNED THAT MULTIPLE CONSUMER'S ACROSS THE COUNTRY ARE HAVING THE SAME ISSUES WITH THE HEATING SYSTEM AND ENGINE. I FEEL MY CAR SHOULD HAVE BEEN RECALLED. THE VEHICLE WILL JUST SHUT OFF MID TRAFFIC WITHOUT WARNING. I HAVE INVESTED MORE THAN 1000 DOLLARS AND IT'S STILL HAVING ISSUES.
I TOOK MY 2014 CHEVY CRUZE LTZ TO THE CHEVROLET DEALERS IN 2 DIFFERENT OCCASIONS ABOUT 2 YEARS APART. THE SAME ISSUE PERSISTS. I GET ALL THE ELECTRIC SYSTEMS TO START BLINKING AND TURNING OFF AND ON FOR A MINUTE AND A MESSAGE APPEARS SAYING "SERVICE STABILITY CONTROL". THE POWER STEERING GOES OFF, AND THE BREAKS AND THE CAR KEEPS RUNNING SO IT IS DANGEROUS TO DRIVE. IT CAUSED THE CAR BATTERY TO BE DAMAGED BECAUSE THE SULFURIC ACID EVAPORATED AND MADE THE CAR STINK SO MUCH LIKE ROTTEN EGGS. I TOOK IT IT UNDER WARRANTY THEY COULDN'T FIGURE IT OUT (I TESTED THE BATTERY INDEPENDENTLY AND IT WAS PERFECT-SO IT WAS THE ALTERNATOR), I TOOK IT AGAIN AFTER WARRANTY EXPIRED AND STILL THEY JUST REPLACED THE (REPLACEMENT) BATTERY AGAIN BUT I MIGHT BE RISKING MY LIFE BY DRIVING THIS CAR WHICH HAS THE "STABILITY" ERROR AT RANDOM TIMES FOR A MINUTE AND THEN IT DISAPPEARS BUT AT THE DEALERS THEY SAY THAT THEY CANNOT TEST IT UNLESS IT HAPPENS IN FRONT OF THEM.
MY BOYFRIEND WAS IN A CAR ACCIDENT. WE ARE BOTH ON THE CAR, AND THE AIRBAGS DIDNT GO OFF
I WAS HIT BY A TRUCK DRIVING AT LEAST 50MPH. HIS AIR BAGS ALL WENT OFF, MINE DID NOT. I WAS AT A ROLLING START TO DRIVE, HE WAS ON THE HIGHWAY. WITH THE AMOUNT OF DAMAGE DONE TO THE CAR AND THE FORCE OF THE ACCIDENT IT IS ABSOLUTELY TERRIFYING THAT THE AIRBAGS DID NOT GO OFF TO SAVE ME FROM HITTING THE STEERING WHEEL SO HARD.
MY BACK SEAT MIDDLE SEAT BELT IS LOCKED INTO PLACE AND IS NOT USEABLE. I WAS STATIONARY TRYING TO BUCKLE IN MY BOYFRIEND'S DAUGHTER AND COULD NOT GET THE SEAT BELT TO UNLOCK.
NHTSA IS NUMBER 11192482 SAME PROBLEM AS THIS CUSTOMER RAIDO SHUTS OFF WHILE DRIVING THEN KEY FOB WILL NOT LOCK THE CAR AFTER PULLING THE KEY OUT AFTER THIS HAPPENS NOTHING WILL LOCK OR TURN ON.PUT THE KEY IN AND IT WILL LOCK UP THE KEY IN THE INGISHON AND NOT EVEN GET INTO THE ON POSITION ( IV MADE CORRECTIONS TO THE NHTSA NUMBER )
NHTSA IS NUMBER 11193552 I HAVE THE SAME PROBLEM AS THIS CUSTOMER TO THE T. THE CARS RADIO WILL SHUT OFF WHILE DRIVING AFTER I TAKE THEY KEY OUT WHILE PARKED THE KEY FOB WILL NOT LOCK THE CAR AND THEN IF PUT INTO THE INGISHON IT WILL EAT THE KEY AND LOCK UP . THIS IS A COMMON PROBLEM THAT NEEDS TO BE LOOKED INTO THERE SHOULDN'T BE A YOUTUBE VIDEO WITH 50K VIEWS ON HOW TO GET YOUR CAR KEY OUT OF THE INGISHON AFTER THE ELITRICAL PROBLEMS. PLEASE FULLY READ NHTSA NUMBER 11193552 REPORT AS IT IS THE MOST DETAILED AND RELIABLE SOURCE OF INFO FOR THIS PROBLEM . IT HAPPENS MORE OFTEN THEN ONCE SO THE DATE WHEN THIS HAPPEND WILL BE THE LATEST ACCORNCE OF THIS.
GM SERVICE BULLETIN PIP5197J (AS AMENDED 10/2018) DESCRIBES MULTIPLE ISSUES WITH THE PCV AND NON RETURN VALVE ON THIS ENGINE. IF EITHER PART FAILS IT IS A COSTLY REPAIR AND CAN LEAD TO OIL SPRAYING OUT OF THE VALVE COVER/INTAKE MANIFOLD. THIS HAPPENED TO MY VEHICLE IN OCTOBER AND HAS HAPPENED TO A HUGE NUMBER OF OTHER VEHICLES IN THE PAST 6 YEARS. THE OIL EXPECTORATE FROM THE ENGINE CAN BURN AND CAUSE SMOKE TO ENTER THE PASSENGER COMPARTMENT LEADING TO RESPIRATORY ISSUES FOR THE PASSENGERS. THE ISSUE IS KNOWN TO GM BUT THEY WILL NOT ISSUE A RECALL OR SERVICE WARRANTY EXTENSION. IN ADDITION TO THE SMOKE ISSUE, THE OIL CAN ALSO FORM A HAZARD ON THE ROADWAY THROUGH OIL DROPLETS. A VERY TINY STOPPER BALL IN THE VALVE CAN MALFUNCTION, LEADING TO A CASCADE OF FAILURES THROUGHOUT THE ENGINE. THE SERVICE BULLETIN COVERS 4 SPECIFIC MODELS OF VEHICLES FROM 2011-2019.
TO WHOM IT MAY CONCERN, I WOULD LIKE TO FILE A COMPLAINT ON THE SAFETY HAZARD CAUSED BY FAULTY BLIND SPOT DETECTORS ON CHEVY CRUZES. I STARTED RECEIVING A NOTIFICATION ON MY DASHBOARD THAT THE BLIND SPOT ALERT SYSTEM NEEDED SERVICE. ONLY A WEEK LATER I WAS RECEIVING NOTIFICATIONS THAT THE ALERT WAS TURNED OFF. WHEN I TOOK IT TO THE CHEVY DEALER THEY RAN THE SOFTWARE AND SAID THAT IT WAS DEFECTIVE AND THEY NEEDED TO REPLACE THE BLIND SPOT DETECTOR MODULES FOR $900. AT FIRST GM SEEMED WILLING TO WORK AND START A CASE FILE AND LOWERED THE PRICE TO $734. CURRENTLY MY CARS BLIND SPOT ISN'T WORKING AND IT SEEMS TO HAVE SPREAD TO THE REAR CROSS TRAFFIC ALERT WHICH IS NOTIFYING ME THAT IT'S TURNED OFF AS WELL. THE CHEVY DEALER SAID THAT THEY WOULD TRY AND REPLACE THE BLIND SPOT MODULES AND HOPEFULLY THAT WOULD FIX THE REAR CROSS TRAFFIC DETECTORS. DUE TO THE CLASS ACTION LAWSUIT (SEEN HERE) HTTPS://WWW.TRUTHINADVERTISING.ORG/WP-CONTENT/UPLOADS/2018/05/HUDSON-V-GENERAL-MOTORS-COMPLAINT.PDF AND VARIOUS OTHER ONLINE COMPLAINTS ( HTTPS://CHEVROLETFORUM.COM/FORUM/IMPALA-14/BLIND-SPOT-DETECTION-PROBLEM-81694/PAGE2/) I BELIEVE CHEVROLET AND GM SHOULD BE HELD ACCOUNTABLE FOR THE FAULTY SAFETY SYSTEMS THEY HAVE INSTALLED.
WHILE DRIVING MY CAR THE RADIO DASHBOARD WILL START FLASHING ON AND OFF ON ITS OWN THEN WHEN I PUT THE CAR IN PARK AND TURN IT OFF THE KEY IS STUCK IN THE IGNITION AND THE DASHBOARD IS COMPLETELY BLACK AND THE CAR WILL NOT TURN ON AT ALL. 3/28/2019 AROUND 11PM THE CAR RADIO DASH BOARD WAS FLASHING AND I TURN MY CAR OFF AND IT WILL NOT ALLOW ME TO TAKE THE KEY OUT AT ALL WELL SOME TIME THROUGH OUT THE NIGHT THE CAR TURNED BACK ON BECAUSE AT 6AM THE LIGHTS WHERE BACK ON IN MY CAR BY ITSELF. THE NEXT MORNING I DRIVE MY CAR TO SCHOOL AND IT DOES THE SAME THING WITH THE DASHBOARD AND FLASHING ON AND OFF AND IT SHUTS OFF AGAIN, THIS TIME I GET A JUMP START AND THE CAR IS BACK WORKING. THE CAR ALSO ACT AS IF IT WAS GOING TO SHUT OFF WHILE DRIVING IT. BUT IT HAS DONE THIS TO ME BACK ON NOVEMBER 8,2018. I FEAR FOR MY LIFE DRIVING THIS CAR BEACUSE YOU HAVE NO IDEA WHEN THE CAR WILL SHUT OFF WHILE ON THE ROAD. SOMEONE HAS TO DO SOMETHING ABOUT THIS ISSUE BECAUSE IF SOME ONE DIE IN A CAR ACCIDENT AND IT IS FOUND TO BE ELECTRICAL PROBLEMS THERE IS A BIG LAW SUIT COMING. I AM MAKING THIS COMPLAINT JUST FOR THAT. WE SPENDS LITERALLY THOUSANDS OF DOLLARS ON A CAR AND WHEN THE CAR HAS A DEFECT THE CONSUMERS ARE MESSED OVER BY THE DEALERSHIPS AND WHOM EVER MAKES THE CAR. THEN YOU HAVE TO HAVE SO MANY COMPLAINTS IN ORDER FOR A RECALL OR IS IT HOW MANY PEOPLE HAVE TO DIE IN ORDER FOR SOMEONE TO LOOK AND SEE THAT THIS CAR HAS ELECTRICAL ISSUES AND WILL SHUT OFF ON YOU AT ANT TIME.HELLO! IT NEVER
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE SHUT OFF AND THE KEY FAILED TO RELEASE FROM THE IGNITION. THE VEHICLE WAS JUMPSTARTED AND RETURNED TO NORMAL. THE CONTACT CALLED CRAIN CHEVROLET (9911 I-30, LITTLE ROCK, AR 72209, (501) 436-4484) WHO STATED THAT DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 59,045.
I HAD THE CAR FOR ALMOST 4 YEARS AND SOME WARRANTY HAS EXPIRED. NOW I'M EXPERIENCING LOTS OF PROBLEMS. FIRST IT WAS COOLANT LEAK, RADIATOR, WATER PUMP, THERMOSTAT AND NOW THE HEAD GASKET ARE OUT CALLED DEALERSHIP & GM AND THEY SAY THE CAN'T DO NOTHING ABOUT IT. CURRENTLY STILL PAYING FOR A FOR THE CAR AND HAVE NOT RECEIVED NO HELP FOR EITHER PARTIES MENTION ABOVE. I WILL LIKE TO KNOW IF THIS CAR IS IN THE LEMON LAW OR IF SOMEONE CAN HELP ME. THANK YOU
MULTIPLE DASH AND SYSTEM FAILURES RESULTING IN STALLS AND LOSS OF STEERING AND POWER. ESSENTIALLY LOCKING UP. VERY DANGEROUS CONDITIONS IN TRAFFIC. MOST RECENTLY DASH INDICATING ANTI-THIEF DETERRENT SYSTEM WARNING. THESE CONDITIONS HAVE HAPPENED OVER THE LAST FULL YEAR. DEALER DIAGNOSIS WAS NILL. I HAVE BEEN HAVING TO REVIEW PUBLIC VIDEOS FOR HELP. MAY OR MAY NOT BE A NEGATIVE CABLE BATTERY ISSUE BUT CHEVROLET HAS YET TO RECALL THIS! I AM FEARING FOR MY SAFETY.
I'VE NOTICED MY RADIO AND LIGHTS ON SCREEN GOES OUT WHILE I'M DRIVING SOMETIMES AND I THINK THAT'S AN ELECTRICAL PROBLEM AND COULD PROBABLY START FIRE.
WE HAVE HAD TO REPLACE THE ENTIRE DEF SYSTEM TWICE, REPLACED TWO KNOCK SENSORS, HAD TO REPLACE THE DIESEL PARTILEC SENSOR, AMONG MANY OTHER TIME BEING THE SHOP. THIS CAR HAS NOT RAN RIGHT SINCE WE BOUGHT IT. NOW, EVERYTIME WE START THE CAR AND BEGIN TO DRIVE IT, WE GET A WARNING ABOUT THE STABILTRAK NOT WORKING, THEN POWERSTEERING GOES OUT, AND ENTIRE CAR SHUTS DOWN AND GOES BLACK WHEN THE CAR IS POWERED OFF. THIS SEEMS TO BE A VERY COMMON ISSUE WITHIN THESE VEHICLES.
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 40 MPH, THE VEHICLE ACCELERATED AND THE TRAC SENSOR WARNING INDICATOR ILLUMINATED. WHITEMAN CHEVROLET (79-89 DIX AVE, GLENS FALLS, NY 12801, (518) 832-9928) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
VEHICLE WAS TAKEN INTO GM DEALER (LARKIN-COBB) CHEVROLET BECAUSE IT WAS LEAKING COOLANT. HAD TO ADD COOLANT TO RESERVOIR AT LEAST ONCE A WEEK. DEALER FOUND A SMALL VALVE DRIPPING ON THE ENGINE AND REPLACED IT. THE VEHICLE WAS UNDER REMAINING POWERTRAIN WARRANTY AT THE TIME OF COMPLAINT/ISSUE. THE VEHICLE CONTINUED TO LEAK AFTER SAID REPAIR AND WAS BROUGHT BACK TO DEALER 2 MORE TIMES AND DYE TEST WAS DONE AND THEY SAID THEY COULD NOT FIND THE PROBLEM. ON THE THIRD TIME THE VEHICLE WAS TAKEN BACK AGAIN WITH THE SAME ISSUE..LOSS OF COOLANT. THE DEALER AND GM WARRANTY NOW WANT TO CHARGE ME FOR CYLINDER HEAD REMOVAL AND HEAD GASKET REPLACEMENT. I CONTENDED THAT THE CAR WAS UNDER WARRANTY AT THE TIME OF INITIAL REPAIR AND THE ISSUE WAS NOT RESOLVED AND SHOULD STILL BE FIXED UNDER POWERTRAIN WARRANTY. GM WARRANTY REP SAID NO...THE "DATE" HAD EXPIRED. NOW I HAVE NO CHOICE BUT TO PAY FOR REPAIRS THAT SHOULD HAVE BEEN COVERED UNDER POWERTRAIN WARRANTY..AND GM WONT "OWN" UP TO ITS WARRANTY. CANT JUST TAKE THE VEHICLE BACK BECAUSE IT WAS SETTING OFF "HIGH TEMPERATURE" CODE WHEN AT IDLE AND ALSO MOVING. AFTER RESEARCHING..THESE CHEVROLET CRUZES HAVE A VERY BAD HISTORY OF COOLING PROBLEMS...INCLUDING WATER PUMP, TURBO SEALS, AND BLOWN HEAD GASKETS. GM SHOULD HONOR THIER WARRANTYS AND FIX THE ENGINE AND COOLING PROBLEMS WITH THIS CAR.IN MY OPINION, ANY COOLING PROBLEM SHOULD BE FIXED BECAUSE IT IS BADLY ENGINEERED.
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHEN THE VEHICLE WAS PURCHASED, IT EXPERIENCED ELECTRICAL FAILURES AND SHUT ON AND OFF. ALSO, THE BRAKES SKIPPED AND THE VEHICLE JERKED WHEN COMING TO A STOP. THE FAILURES OCCURRED WHILE THE VEHICLE WAS BEING TEST DRIVEN. PREMIER CAR SALES LLC (5425 ELVIS PRESLEY BLVD, MEMPHIS, TN 38116) STATED THAT THE FAILURES WOULD BE REPAIRED BEFORE THE SALE WAS FINAL. THE DEALER CLAIMED THAT THE VEHICLE WAS TAKEN TO AN UNKNOWN CHEVROLET DEALER FOR REPAIRS. AFTER THE SALE OF THE VEHICLE, THE BRAKE FAILURE RECURRED AND THE CONTACT RETURNED TO THE DEALER. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A CHEVROLET DEALER FOR REPAIRS SINCE IT WAS UNDER WARRANTY. BEFORE THE CONTACT COULD TAKE THE VEHICLE TO A DEALER, SHE WAS INVOLVED IN A CRASH. WHILE MAKING A LEFT TURN IN THE RAIN, THE VEHICLE SHUT OFF AND SLID INTO THE SIDE OF A CURB. THE AXLES, ROTOR, SPINDLE, AND RIMS WERE FRACTURED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED AND THEY STATED THERE WERE NO RECALLS. THE CONTACT WAS REFERRED TO GENERAL MOTORS. THE CONTACT BOUGHT NEW ROTORS, A NEW SPINDLE, AND RIMS AND HAD THEM REPLACED BY AN INDEPENDENT MECHANIC. GENERAL MOTORS REFUSED TO INVESTIGATE THE FAILURE BECAUSE REPAIRS HAD BEEN MADE; HOWEVER, THE BRAKES CONTINUED TO MALFUNCTION. THE FAILURE MILEAGE WAS 36,000.
LEAKING OIL ON EXHAUST AND GM WONT FIX IT EVEN CAR IS STILL UNDER FACTORY WARRANTY. SMELLS BAD INSIDE VEHICLE AS BURNING OIL. CONCERNED IT MAY START ON FIRE
RECENTLY TURNED UP THE DEFOGGER ON FRONT WINDSHIELD TO WARN CAR UP AND I HEARD A A LOUD VIBRATING SOUND AND A HUMMING NOISE COMING FROM VENTS, MY BLOWER MOTOR STARTS VIBRATING ON ANYTHING AFTER 3 FOR THE LEVEL. TODAY I WAS DRIVING IN THE SNOW AND USED MY WIPERS THE DRIVER SIDE STOPPED MID WAY AND WAS STUCK. ONCE I REACHED MY DESTINATION I TRIED USING THE WIPERS AGAIN AND THE DRIVER SIDE DID NOTHING. I GOT OUT AND OUT IT DOWN TRIED ONCE MORE AND THE DRIVER WIPER DID NOT MOVE.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2014 Chevrolet Cruze → · Every Cruze year → · How the figures are calculated →