Page 9 of 12 · complaints 401–450 of 587

2013 Chevrolet Cruze complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Electronic Stability Control (esc)
Filed Jan 6, 201665,000 milesGA

IN A CONVERSATION WITH THE SERVICE DEPARTMENT AT STEVE RAYMAN OF SMYRNA, GA HE SAID THE NEGATIVE BATTERY CABLE CAUSED THE PROBLEMS WITH THE INSTRUMENT PANEL, GAUGES, AND THE STEERING WHEEL JERKING TO THE LEFT. I CHOSE TO CONTACT GENERAL MOTORS BECAUSE I JUST COULD NOT BELIEVE A NEGATIVE CABLE COULD CAUSE SUCH PROBLEMS. AS MENTIONED EARLIER, GM PERSONNEL TOLD ME THAT THREE REMEDIES MADE UP SPECIAL COVERAGE 14311' 1, NEGATIVE BATTERY CABLE NEEDS REPLACEMENT. 2. VOLTAGE REGULATOR NEEDS ADJUSTMENT 3. A SCREW NEEDS TO BE TIGHTENED. IN A SECOND CONVERSATION WITH STEVE RAYMAN PERSONNEL AND GM, BOTH SAID IT WAS THE CABLE AND NOT THE VOLTAGE REGULATORS. THE CAR HAD BEEN IN MY GARAGE FOR THE LAST FEW DAYS WITH A DEAD BATTERY. THIS MORNING I JUMP-STARTED THE VEHICLE; SO, WE CAN ASSUME THE ALTERNATOR WAS WORKING PROPERLY BECAUSE THE CAR CONTINUES TO RUN AFTER DISCONNECTING THE BATTERY CABLES. I DROVE TO THE STORE IN ORDER TO PURCHASE AND REPLACE THE BATTERY I NOTICED THE BATTERY VOLTAGE WAS READING 15.1 VOLTS. AFTER REPLACING THE BATTERY, I WAS RETURNING HOME AND NOTICED THE BATTERY VOLTAGE FLUCTUATED FROM 14.7 WHILE IDLING TO 14.8 WHILE DRIVING. MY QUESTION TO YOU THE ALTERNATOR APPEARS TO WORKING CORRECTLY BY PROVIDING ELECTRICAL POWER TO OPERATE THE CAR WHILE USING A DEAD BATTERY. IF THERE WERE A POWER FLUCTUATION, WOULD IT BE REASONABLE TO ASSUME THE VOLTAGE REGULATOR COULD BE THE PROBLEM. COULD ERRATIC VOLTAGE CAUSE THE INSTRUMENTS TO GO HAYWIRE AND COULD LEAD TO THE CAR'S ENGINE TU

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 6, 201643,000 milesPA

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE WINDOWS STARTED TO FOG UP AND THE CONTACT NOTICED THAT THE BLOWER MOTOR FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BLOWER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

Electrical System
Filed Dec 26, 201536,200 milesAZ

THE COMPUTER SYSTEM GOES ON AND OFF AT RANDOM, WHICH CAUSES MALFUNCTIONS IN OTHER AREAS, PARTICULARLY THE POWER STEERING AND SECURITY SYSTEM. MY POWER STEERING HAS GONE OUT MULTIPLES TIMES, CAUSING NEAR ACCIDENTS. THE SECURITY SYSTEM ALSO LOCKED UP DUE TO THE COMPUTER, AND IT TOOK 15 MINUTES TO GET IT STARTED IN THE ARIZONA HEAT. THE POWER STEERING ISSUE IS INCREDIBLY DANGEROUS.

Engine
Filed Dec 10, 2015MN

VERY STRONG ODOR OF COOLANT INSIDE THE CAR, BROUGHT IT IN TO THE DEALER AND THEY HAVE REPLACED THE WATER PUMP, HEATER CORE, DID A PRESSURE TEST ON THE COOLANT SYSTEM AND DID A SCAB JOB OF RUNNING A HOSE FROM MY RESERVOIR TANK TO UNDER THE CAR. I'M STILL GETTING COOLANT VAPORS INTO THE CAR. DEX-COOL HAS A SAFETY WARNING ABOUT BREATHING ANTIFREEZE VAPORS. INHALATION: AVOID BREATHING VAPORS OR MISTS. HIGHER TEMPERATURES MAY GENERATE VAPOR LEVELS SUFFICIENT TO CAUSE ADVERSE EFFECTS.

Engine
Filed Dec 4, 201512,000 milesTX

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED UNDER A SAFETY RECALL RELATED TO THE ELECTRICAL SYSTEM AND THE TECHNICIAN STATED THAT THE WATER PUMP WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE TECHNICIAN ALSO INFORMED THE CONTACT THAT THE WATER PUMP HOUSING WAS CRACKED AND NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. WHEN THE HEATER WAS ACTIVATED, AN ODOR OF ANTIFREEZE AND FUEL EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.

Electrical System
Filed Nov 9, 201553,529 milesTX

ENGINE OVERHEATED. TECH FOUND COOLING FAN NOT COMING ON. TECH FOUND COOLING FAN CONNECTOR MELTED. TECH USED POWER PROBE TO SEND 12 VOLTS TO COOLING FAN MOTOR. BLEW THE CIRCUIT BREAKER IN THE PROBE. MOTOR FAULTY. TECH SUGGEST NEW COOLING FAN MOTOR & PIGTAIL ASSEMBLY TO REPAIR. THE ABOVE DESCRIPTION IS WORD FOR WORD FROM THE REPAIR INVOICE. THE REPAIR SHOP ALSO TOLD US THIS WAS A PRETTY SERIOUS DEFECT AND COULD HAVE CAUSED THE VEHICLE TO CATCH ON FIRE.

Service Brakes
Filed Nov 4, 201519,870 milesAL

WE BOUGHT THIS CAR BRAND NEW OFF THE LOT AND THE BRAKES HAVE SQUEALED SINCE WE BOUGHT THE VEHICLE FEB 2014. WE HAVE TAKEN IT IN SEVERAL TIMES AND THEY CAN'T FIND ANYTHING WRONG, THEY SAY IT'S THE TYPE OF BRAKES AND SOMETIMES THEY DO SQUEAL ESPECIALLY IF HUMID OR WET. NOW YESTERDAY SOMEONE SLAMMED ON THEIR BRAKES IN FRONT OF ME. LUCKILY I WAS FAR ENOUGH BACK (ABOUT 4 CAR LINKS) THAT I DIDN'T HIT THEM. WHEN I SLAMMED ON MY BRAKES, THE PEDAL WENT TO THE FLOOR AND NOTHING HAPPENED! I LET UP AND TRIED AGAIN AND GOT SOME BRAKE, BUT STILL NOT LIKE IT SHOULD. I COULD NOT GET THE PROBLEM TO DUPLICATE, WHEN I TRIED, THE BRAKES WORKED FINE. I WAS DRIVING ON DRY PAVEMENT ON A HIGHWAY AT 45 MPH, THERE WAS NO REASON FOR THIS TO HAPPEN. THE CAR HAS 19870 MILES ON IT. THIS ISSUE COULD HAVE KILLED ME AND LEFT 4 CHILDREN WITH NO MOTHER! I SEE TONS OF ISSUES FOR THIS FROM 2011-2014 CRUZE VEHICLES, WHEN IS CHEVY AND GM GOING TO DO SOMETHING ABOUT THIS INSTEAD OF HIDING UNDER A ROCK AND CALLING US ALL LIARS?! SOMEONE IS GOING TO BE KILLED!

Air BagsCrash1 injured
Filed Oct 20, 201552,000 milesCA

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 65-70 MPH, THE VEHICLE WAS INVOLVED IN A REAR END COLLISION. THE AIR BAGS DID NOT DEPLOY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE HAD TO BE TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

Service Brakes
Filed Sep 23, 2015VA

WHEN I SPEED IN THE HIGHWAY I FEEL THAT THE BRAKES ARE SHAKING

Electrical System
Filed Sep 8, 201547,000 milesCO

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE AT A STOP LIGHT AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

Visibility › Sun/Moon Roof Assembly
Filed Aug 14, 201572,686 milesCA

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE GLASS SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 72,686.

Engine
Filed Aug 13, 201551,350 milesSC

RECEIVED A RECALL LETTER ON THE EMISSION,TOOK VECHILE TO DEALERSHIP,REPROGRAMMED EMISSION,2 WEEKS LATER ENGINE LIGHT CAME ON VECHILE WAS RUNNING FINE UNTIL RESET OF EMISSION,CALL DEALERSHIP,TOOK CAR IN FOR SECOND REPROGRAMMING,SAME ISSUE WITH ENGINE LIGHT.

EngineCrashFire
Filed Aug 7, 201553,000 milesMS

MY VEHICLE LOOSES POWER, ENGINE LEAKS, HAVE A NUMBER OF DIFFERENT PROBLEMS WITH THE KEY IN THE SWITCH....THE VEHICLE STARTED SMOKING AND CAUGHT ON FIRE THAN LOOSES POWER ALL THE TIME. I AM AFRAID TO DRIVE THIS CAR BECAUSE I TRAVEL WITH MY FAMILY I HAVE THREE CHILDREN.

Electrical System
Filed Aug 1, 201528,098 milesOH

I HAD AN ISSUE STARTING THE CAR A WEEK AFTER PURCHASING IT IN FEBRUARY. RANDOM WARNING LIGHTS WOULD TURN ON AND OFF. I READ THROUGH THE OWNERS MANUAL AND IT SAID IT MAY BE A SECURITY ISSUE IF THE KEY ISN'T CLEAN. I CLEANED THE KEY IT SEEMED TO HAVE FIXED THE PROBLEM BUT AFTER A FEW MONTHS IT CAME BACK BRIEFLY AND I'D CLEAN THE KEY AND IT WOULD BE FINE. ON THE MORNING OF JULY 30TH THE CAR GRINDED THE GEARS AND THEN HAD TROUBLE STARTING AS IF THE BATTERY WERE DEAD. THE KEY WAS CLEAN. AFTER A COUPLE TRIES IT STARTED. LATER THAT DAY THE POWER STEERING ALERT CAME ON AND THE ENGINE BOGGED DOWN AND I LOST CONTROL OF THE VEHICLE FOR A BRIEF MOMENT. THE LIGHT WENT BACK OFF AND IT WORKED FINE FOR THE REST OF THE DAY. THE NEXT DAY AFTER RUNNING FINE ALL DAY WHILE ON AN EXIT RAMP OF A HIGHWAY MULTIPLE ALERTS BEGAN GOING OFF AND ALL THE WARNING LIGHTS CAME ON AND A MOMENT LATER THE CAR STALLED. IT WOULD NOT EVEN CRANK TO RESTART. THE REAR CAUTION LIGHTS WOULD NOT WORK UNLESS THE KEY WAS TURNED. THE RADIO AND DASH WORK AND LIGHT UP BUT THE POWER WINDOWS WOULDN'T OPERATE.

Unknown or Other
Filed Jul 30, 201540,000 milesMD

I HAVE BEEN HAVING AN ISSUE WITH MY VEHICLE ON AND OFF. IT SEEMS TO BE HAPPENING MORE OFTEN NOW. WHEN I SHIFT MY VEHICLE INTO PARK AND TURN OFF MY CAR USING THE PUSH TO START BUTTON, A MESSAGE ON THE DASHBOARD SHOWS UP THAT SAYS "SHIFT TO PARK" EVEN THOUGH I ALREADY SHIFTED IT TO PARK. I HAVE TRIED RESTARTING IT AND TRYING TO GET THE MESSAGE TO DISAPPEAR TRYING TO SEE IF THE EMERGENCY BREAK WAS THE ISSUE. I BELIEVE THIS HAS SOMETHING TO DO WITH THE GEAR SHIFTER AND AM AFRAID THAT THIS COULD CREATE A SAFETY CONCERN THE LONGER IT CONTINUES BECAUSE MY DASHBOARD SEEMS TO BE DISPLAYING AN INACCURATE MESSAGE. I TRIED TO SEARCH FOR RECALLS ON MY VEHICLE BUT DID NOT FIND ANY FOR THIS ISSUE; HOWEVER, I FOUND A RECALL ON THE 2014 CHEVROLET CRUZE (RECALL# 14048) THAT SEEMS TO BE A SIMILAR ISSUE THAT I AM EXPERIENCING WITH MY VEHICLE WHICH IS THE SAME MAKE AND MODEL BUT JUST A YEAR OLDER. I HAVE ALSO FOUND PLENTY OF COMPLAINTS ONLINE FROM OTHER 2013 CRUZE OWNERS AND BELIEVE THAT THE RECALL SHOULD APPLY TO THE 2013 MODEL AS WELL.

Air Bags
Filed Jul 27, 201510,300 milesCA

AIRBAG INFORMATION LIGHT SAYS 'AIRBAG OFF' WHEN MY 105-POUND WIFE OCCUPYS THE SEAT. THE LOCAL DEALER TELLS ME YOU HAVE TO WEIGH 130 POUNDS TO ACTIVATE THE AIRBAG.

Electrical System
Filed Jul 21, 201544,400 milesFL

MULTIPLE TIMES, ABOUT 6 TIMES NOW. WITH KEY IN IGNITION BUT CAR TURNED OFF, AND I MADE SURE CAR WAS OFF, CAR INGINE TRIES TO START UP.

Steering
Filed Jul 20, 201536,900 milesNY

FOR ABOUT 5 MILES THE WARNING FOR POWER STEERING WAS ON I WOULD LIKE TO REPORT THIS AS OTHERS ARE ASKING FOR A RECALL ON THIS AT THE TIME I DID NOT HAVE A PROBLEM DRIVING BUT I AM CONCERNED IF THIS HAPPENS AGAIN THE TRACTION LIGHT WAS ON AT THE SAME TIME

Power Train
Filed Jul 16, 201570,000 milesCA

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE PARKING, THE VEHICLE SHUT OFF INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 70,000.

Air BagsCrash2 injured
Filed Jun 30, 201537,000 milesWV

TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARDRAIL CAUSING SIGNIFICANT DAMAGE TO THE FRONT END OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. DURING THE CRASH, THE DRIVER SUSTAINED A RIGHT HIP INJURY, THE FRONT PASSENGER SUSTAINED A RIGHT ARM, RIGHT HIP, AND RIGHT KNEE INJURY. THE REAR PASSENGER SEAT OCCUPANT SUSTAINED A MINOR HEAD INJURY. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 37,000.

Service Brakes
Filed Jun 30, 201537,047 milesUT

THE BRAKES DO NOT WORK AFTER STARING CAR. IN REVERSE AFTER YOU TAKE CAR OUT OF GEAR. VERY LIMITED BRAKEING TO STOP THE CAR. THIS HAS BEEN A PREVIOUS RECALL IN BOTH THE 2011, 2012 YEAR MODELS. SEEMS TO BE A ISSUE ON 2013 MODEL YEAR AS WELL. IT HAPPED AS SOON AS THE BUMPER TO BUMPER WARRANTY RAN OFF. DEALERS WANT TO CHARGE A STEEP PRICE TO DIAGNOSE THE PROBLEM. I FEEL LIKE THIS IS A VERY IMPORTANT AND VERY DANGEROUS ISSUE THAT CHEVROLET NEEDS TO ADDRESS AS WELL IN THE 2013 YEAR MODEL.

Service BrakesCrash
Filed Jun 26, 201521,000 milesWI

I WAS SLOWING DOWN FOR STOP LIGHT AND VEHICLES IN FRONT OF ME. THE VEHICLES IN FRONT OF ME STOPPED SUDDENLY, AND I PRESSED ON THE BRAKE PEDAL, BUT THE VEHICLE WASN'T SLOWING/STOPPING; I THEN PULLED THE EMERGENCY BRAKE HANDLE AND MY VEHICLE STOPPED, BUT UNFORTUNATELY IT WAS TOO LATE. I WAS AT LEAST 3-5 CAR LENGTHS AWAY FROM THE VEHICLE IN FRONT OF ME. I ENDED UP CRUSHING IN THE GRILLE IN WHICH PUSHED THE RADIATOR BACK AND THEN IT BROKE THE THERMOSTAT HOUSING AND LOST ANTIFREEZE SOON LATER WHEN DRIVING; ALL THIS BECAUSE OF NO BRAKES, AND STRIKING THE RECEIVER HITCH COVER ON THE VEHICLE IN FRONT OF ME. ALL IN ALL $2K IN DAMAGE TO MY VEHICLE, AND UNDRIVEABLE. THE MAIN BRAKES DIDN'T REACT UPON PRESSING, THIS IS WAY WEIRD SINCE I'VE OWNED THE VEHICLE SINCE NEW, TO DATE NEVER NOTICED ANYTHING OUT OF THE ORDINARY. NOW, THE WEATHER WAS "HOT", IT WAS AROUND 95F AND HUMID, THE PAVEMENT WAS DRY WITHOUT RAIN. OF COURSE THE POLICE OFFICER THAT DID THE REPORT SAID THAT ALOT OF THESE MINOR FENDER BENDERS HAPPEN AT THIS SET OF STOP LIGHTS DAILY/WEEKLY DUE TO THE LIGHTS BEING TOO QUICK, AND DISTRACTED IN A HURRY DRIVERS; AND I WAS JUST A VICTIM OF CIRCUMSTANCE, BUT MY BRAKES FAILED ALSO. I AM A FAN OF THE CHEVROLET CRUZE, BUT "WOW" THIS HAPPENED, AND POSSIBLY THE BEGINNING OF ANOTHER RECALL FOR A FAULTY BRAKE/ABS SYSTEM SINCE THE EMERGENCY BRAKES DID WORK (DRUM BRAKES). THE INSURANCE COMPANY DID SAY THAT THE CAR WILL BE RAN THROUGHT THE SHOP TO CHECK THE BRAKE SYSTEM.

Power Train
Filed Jun 21, 201530 milesCA

THE CAR BOGS DOWN IN FIRST GEAR, THIS IS A MANUAL TRANSMISSION, CAR HAS POOR POWER. THIS ALSO GIVES THE AUTOMATICS POOR POWER. THE SPARK PLUGS ARE NOT GAPPED OUT OF FACTORY. I JOINED CRUZETALK FORUMS AND MANY PEOPLE HAD THE SAME PROBLEM. 2013 CRUZE LS MT IS SUPPOSED TO HAVE .028 GAP SPARK PLUGS. I TOOK IT TO THE DEALER AND TOLD THEM. THEY RETURNED IT IN AN HOUR AND SAID THEY REGAPPED THEM FOR ME. THE PROBLEM PERSISTED. I BOUGHT THE TOOLS AND TOOK THEM OUT AND THEY WERE SET TO .025, .021, .023, .025. THE PLUGS ARE WAY OFF MARK AND THE DEALERSHIP LIED. I REGAPPED THEM TO .028 AND THE CAR NEVER RAN BETTER.

Visibility/Wiper
Filed Jun 21, 2015500 milesCA

AFTER USING THE AIR CONDITIONER, EVEN FOR JUST A COUPLE MINUTES, AND TURNING IT OFF, THE WINDOWS BECOME FOGGED UP AND THE AIR IS VERY STUFFY AND WONT GO AWAY FOR AT LEAST HALF AN HOUR WITH ALL THE WINDOWS OPEN AND AIR BLOWING THROUGH THE SYSTEM.

Power Train
Filed Jun 21, 20155,000 milesCA

EVEN WITH THE CLUTCH FULLY DEPRESSED, THERE IS OFTEN GRINDING BETWEEN GEARS, ESPECIALLY IN 1ST TO 2ND GEAR. I'VE BEEN EXPERIENCING THIS SINCE AT LEAST AROUND 5K MILES AND HAVE TOLD CHEVY ABOUT IT SINCE THEN. THEY REFUSED TO INSPECT IT. ALSO SOMETIMES WHEN DRIVING ON THE HIGHWAY UP A HILL IN 4TH, 5TH, OR 6TH GEAR I WILL SMELL THE CLUTCH. FINALLY AT 65K MILES WHILE DRVING ON THE FREEWAY WITHOUT MY FOOT ON THE CLUTCH, DRIVING A SMOOTH 65 MPH FOR ABOUT 20 MINUTES, STARTED SMELLING THE CLUTCH, THEN THE CLUTCH STOPPED WORKING AND WOULD PUSH TO THE FLOOR AND I COULDN'T CHANGE GEARS. THE DEALERSHIP SAID THE CLUTCH MELTED BECAUSE I WAS RIDING THE CLUTCH. I CAN'T BELIEVE THEY BLAMED IT ON ME. I WASN'T EVEN USING THE CLUTCH. IT HAS ALWAYS HAD PROBLEMS SINCE I BOUGHT THE CAR BRAND NEW AND NOBODY WOULD LISTEN TO ME.

Steering
Filed Jun 11, 201512,000 milesPA

MY DAUGHTERS CHEVY CRUISE POWER STEERING LIGHT CAME ON AND IT BECAME DIFFICULT FOR IT TO STEER. SHE TURNED IT OFF AND IT WORKED FINE. SHE MADE APPOINTMENT AT DAY CHEVROLET IN MONROEVILLE AND THEY COULD NOT FIND A PROBLEM. ALSO, THEY SAID THAT THEY HAD NEVER HEARD OF SUCH A PROBLEM. AFTER SHE LEFT IT HAPPENED AGAIN. WE GOOGLED THE PROBLEM AND FOUND IT HAS HAPPENED A LOT OF TIMES WHAT SHOULD WE DO? I DON'T WANT MY DAUGHTER IN AN ACCIDENT AND INJURED OR KILLEDTO

Electrical System
Filed Jun 9, 201536,000 milesTN

MY CRUZE DIED ON THE RESTAURANT PARKING LOT IN THE MIDLE OF THE BUSY FRIDAY. CAME OUT TO DRIVE , PUT THE KEY IN TO THE IGNITION, TURNED TO START AND "BOOM" EVERYTHING WENT OUT. NO POWER WAS COMMING TO ANY LITTLE OR VITAL COMPONENT OF THE CAR! CHECKED THE BATTERY - WAS GOOD! TRYED TO PULL THE KEY OUT - NO WAY! IT WAS ALMOST LIKE GLUED INSIDE THE IGNITION LOCK! EVERYTHING REMAINED DARK FOR SOME TIME, I COULD NOT RETRIVE A SINGLE SIGNAL SO HAD TO TOW TO NEAREST CHEVROLET DEALERSHIP. NO WORD ON IT YET!

Engine
Filed May 29, 201539,592 milesFL

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE STALLED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,592.

Tires
Filed May 9, 201528,300 milesNY

WE HAVE APPROXIMATELY 28000 MILES ON OUR 2013 CHEVROLET CRUZE. TODAY, WE WERE RETURNING FROM A TRIP TO SEE FAMILY ABOUT 70 MILES AWAY AND SUFFERED A TIRE FAILURE. THE TIRE RIPPED IN THE SIDEWALL. I REPLACED IT WITH THE SPARE AND DRIVE CAREFULLY AVOIDING HIGHWAYS ON THE ROUTE HOME. UPON ARRIVING, I PROMPTLY CHECKED THE OTHER TIRES. I ALSO SEE SIGNS OF A SIMILAR SIDEWALL FAILURE BEGINNING ON THE OTHER FRONT TIRE! I LUCKILY NOTICED THE TIRE PRESSURE DROPPING AND AVOIDED A BARI ONE BLOWOUT. AFTER SEEING THE OTHER FRONT TIRE I REALIZE WE ARE LUCKY TO HAVE MADE IT HOME AND THE CAR IS PARKED UNTIL MONDAY WHEN I CAN CALL GOODYEAR AND CHEVROLET. WE WERE TRAVELING WITH OUR 7 MONTH OLD SON. I CAN'T BELIEVE THE WE RISKED HIS LIFE WITH THESE TIRES! A QUICK WEB SEARCH SHOWED ISSUES WITH CHEVY VOLTS WITH GOODYEAR ASSURANCE FUEL MAX ALSO. A SIDEWALL ISSUE AS WELL! THIS NEEDS TO BE FIXED BEFORE SOMEONE GETS HURT OR KILLED.

Electrical System
Filed Apr 23, 201540,000 milesFL

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING AT VARIOUS SPEEDS, THE RADIO TURNED ON AND OFF INTERMITTENTLY, THE GAUGES FLUCTUATED, AND THE INTERIOR LIGHTS AND HEADLIGHTS TURNED ON AND OFF INTERMITTENTLY. THE CONTACT STATED THAT THE ENGINE STALLED. WHEN THE IGNITION WAS TURNED TO THE OFF POSITION, THE KEY DID NOT RELEASE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Steering
Filed Apr 17, 201551,699 milesDC

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING AT 25 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,699.

Engine
Filed Apr 8, 20157,500 milesMI

THE VEHICLE SURGES WHEN FOOT IS ON THE BRAKE & IT IS BECOMING A STRUGGLE TO KEEP IN BRAKE MODE. FEELS AS IF CAR IS GOING TO TAKE OFF. ALSO, WHEN DEFROST IS ON, IT WILL TURN ITSELF OFF WITH WARNING FLASHING 'A/C OFF DUE TO HIGH ENGINE TEMP' AIR CONDITIONING IS NOT EVEN ON...THE HEAT IS. THIS IS AN ONGOING ISSUE THAT GM CANNOT SEEM TO FIND WHAT THE PROBLEM IS. *TR

Engine and Engine Cooling
Filed Apr 4, 2015800 milesCA

I HAVE ALWAYS SMELLED SOMETHING STRANGE CIRCULATING IN MY CAR EVER SINCE I FIRST DROVE IT. .MY MOTHER (WHO HAS A 2012 CHEVY CRUISE) WAS RIDING IN MY CAR AND ASKED ME WHAT THE SMELL WAS AND I TOLD HER THAT IT HAS ALWAYS SMELLED LIKE THAT. I REALIZED THAT IT ISN'T A NORMAL SMELL AND REALIZED THAT IT IS MOST LIKELY A ENGINE COOLANT SMELL AND MY BE UNHEALTHY TO BE BREATHING. BROTHER HAS A 2014 CHEVY CRUISE , WE ARE BIG FANS OF THE CRUISE AND I AM DISAPPOINTED TO BE REPORTING THIS. *TR

Air BagsCrash2 injured
Filed Apr 3, 201540,000 milesIA

TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE CAUSING THE FRONT END TO CRASH INTO THE REAR OF A THIRD VEHICLE. NEXT, A FOURTH VEHICLE MADE CONTACT WITH THE CONTACT'S VEHICLE CAUSING THE FRONT END TO CRASH INTO THE VEHICLE A SECOND TIME. DURING THE INCIDENT, THE SEAT BELTS MALFUNCTIONED AND DID NOT SECURE THE OCCUPANTS. THE AIR BAGS FAILED TO DEPLOY ALTHOUGH THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END AND WAS DESTROYED. DURING THE INCIDENT, THE CHECK AIR BAG WARNING SENSOR ILLUMINATED AND A STRANGE ODOR WAS PRESENT INSIDE THE VEHICLE. THE DRIVER SUSTAINED A CONCUSSION, HEAD, NECK, AND UPPER TORSO INJURIES. THE PASSENGER SUFFERED A CONCUSSION, HEAD, NECK, AND BACK INJURIES. MEDICAL ATTENTION WAS REQUIRED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000.

Electrical System
Filed Apr 3, 201556,000 milesNY

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 55 MPH, THE GAUGES AND THE METERS ON THE INSTRUMENT PANEL FAILED. THE CONTACT STATED THAT THE PARKING ASSIST, SERVICE BATTERY TERMINAL WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT BOTH SIDE OBJECT DETECTION SYSTEMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.

Electrical System
Filed Apr 1, 201521,000 milesFL

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 2 MPH AND TRYING TO MAKE A U-TURN, THE POWER STEERING SEIZED AND THE VEHICLE CAME TO STOP. ALL THE WARNING LAMPS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

Engine and Engine Cooling
Filed Mar 25, 2015FL

THE CAR JERKS CONTINOUSLY WHOLE SITTING AT RED LIGHTS AND STOP SIGNS. IT'S SO BAD THAT IT FEELS LIKE IT WILL HIT THE CAR IN FRONT OF ME IF I DON'T HAVE MY FOOT ON THE BRAKE. *TR

Electrical System
Filed Mar 18, 2015DC

2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTTING OFF MOMENTARILY, WITH THE CRUISE CONTROL SET. *SMD

Suspension
Filed Mar 16, 2015IN

VEHICLE BEGAN WITH SQUEAKING NOISE AS I DROVE HOME AND WHEN HAVING IT CHECKED OUT, I WAS TOLD I NEEDED NEW STRUTS AND THE TIRES HAD WORN OUT DUE TO STRUTS. THE VEHICLE IS A 2013 CHEVROLET CRUZE LT WITH GOOD DRIVING AND 37,000-40,000 HIGHWAY MILES. NEVER HAD STRUTS WEAR OUT ON A VEHICLE THIS EARLY. *TR

Power Train
Filed Mar 12, 201511,000 milesNC

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE AT A COMPLETE STOP ON AN INCLINE, THE VEHICLE ROLLED BACKWARDS UNEXPECTEDLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS ON AN INCLINE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE VEHICLE WAS EQUIPPED WITH A SECOND GENERATION TRANSMISSION WHICH EXHIBITED THE CHARACTERISTICS THAT WERE NORMAL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE.

Equipment › Appliance › Air Conditioner
Filed Mar 6, 201535,000 milesFL

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A WARRANTY LETTER FROM THE MANUFACTURER FOR THE BATTERY CONNECTIONS. THE VEHICLE WAS REPAIRED, BUT THE AIR CONDITIONING FAILED. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

Visibility › Defroster/Defogger/Hvac System
Filed Mar 2, 201544,300 milesVT

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT THE FRONT DEFROSTER FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BLEND DOOR FAILED TO OPEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,300. UPDATED 4/16/15*CN UPDATED 04/21/15*JB

Electrical System
Filed Feb 19, 201539,000 milesOK

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHEN THE KEY WAS IN THE OFF POSITION, THE VEHICLE STARTED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000. UPDATED 04/06/15*LJ

Power Train
Filed Feb 12, 2015PA

2013 CHEVROLET CRUZE HAS SURGE. IT FEELS SIGNIFICANTLY WORSE IN HER VEHICLE AT 40,000 MILES. ..UPDATED 02/12/15*BF

Electrical System
Filed Feb 9, 201546,000 milesMO

RADIO WILL SHUT OFF AND TURN BACK ON. IF BLINKER IS ACTIVATED AT TIME THE BLINKER WILL ALSO QUIT WORKING. I CAN GO AN ENTIRE TRIP WITHOUT IT DOING IT, OR IT CAN HAPPEN EVERY MINUTE OR SO REPEATEDLY IN A TRIP. THIS IS NOT SAFE. *TR

Electrical System
Filed Jan 23, 201546,000 milesNC

WHILE DRIVING THE LIGHTS IN THE RADIO BEGAN TO FLASH ON AND OFF AND RADIO WOULD ALSO COME ON AND OFF, THE WINDOWS BECAME STUCK WHILE TRYING TO ROLL THEM UP, LIGHTS WOULD GO ON AND OFF AS WELL. *TR

Electrical System
Filed Jan 20, 2015OK

TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH WITH THE HEATING SYSTEM ACTIVATED, THERE WAS A ODOR OF FUMES EMITTING FROM THE VENTS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

Engine
Filed Jan 19, 201527,554 milesMD

WHILE I WAS STOPPED AT A TRAFFIC LIGHT ALL OF A SUDDEN I RECEIVED THE FOLLOWING WARNINGS: STABILITRAC LIGHT, SERVICE TRACTION CONTROL LIGHT, THE ENGINE LIGHT CAME ON AND THE REDUCE ENGINE POWER WARNING. EVEN THOUGH THE WARNING STATED REDUCE ENGINE POWER, I COULDN'T DRIVE THE CAR. I TURNED THE CAR OFF TWICE, STILL NO POWER WHEN I APPLIED MY FOOT TO THE GAS PEDAL. I CALLED ON-STAR AND HAD MY CAR TOWED TO THE DEALERSHIP. THE THROTTLE BODY WAS REPLACED ON MY CAR, WHICH WAS COVERED UNDER WARRANTY. I NOTICED FROM SEVERAL COMPLAINT SITES THAT THE INCIDENT WITH SUDDEN LOSS OR REDUCED ENGINE POWER IS A COMMON PROBLEM WITH THE CRUZE. I'M A LITTLE AFRAID TO DRIVE MY CAR NOW FOR FEAR THAT THE INCIDENT WILL HAPPEN AGAIN AT A BUSY INTERSECTION. I HOPE THE PROBLEM WITH MY CAR IS RESOLVED WITH THE REPLACEMENT OF THE THROTTLE BODY. *TR

Air BagsCrash
Filed Jan 10, 201550,000 milesIA

I WAS DRIVING HOME AND HIT AN 8 POINT BUCK THAT WEIGHED ABOUT 180LBS HEAD ON THAT CAUSED DAMAGE FROM THE MIDDLE FRONT CENTER OF THE CAR EXTENDING TO THE DRIVERS SIDE OF THE CAR AND SMASHING UP INTO THE MOTOR. THE INSTRUMENT PANEL IMMEDIATELY ILLUMINATED TO SERVICE AIRBAG BUT THE AIRBAG NEVER DEPLOYED. I WAS TOLD IF I WAS GOING SLOWER, THE DEER WOULD HAVE WENT THROUGH THE WINDSHIELD. I COULD HAVE BEEN SERIOUSLY HURT SINCE THE AIRBAG DIDN'T DEPLOY. I BOUGHT THIS CAR BRAND NEW WITH ONLY 17 MILES ON IT. I HAVE DRIVEN IT FOR 2 YEARS AND NOW HAVE TO WONDER IF MY FAMILY AND I WERE PUT AT RISK FOR THE LAST TWO YEARS, WHILE TRAVELING TO OHIO, FROM IOWA AND OUT TO BOISE 3 TIMES. OF COURSE I WILL BE TOLD THERE IS NOTHING WRONG AND THE CAR WILL BE REPAIRED, AND I WILL BE FORCED TO CONTINUE DRIVING A CAR THAT I WON'T REALLY FEEL SAFE IN BECAUSE I WON'T KNOW FOR SURE IF THE AIRBAG SYSTEM IS FIXED, AND WILL WORK RIGHT IF THIS UNFORTUNATELY WILL EVER HAPPEN AGAIN. SOMEHOW THIS WILL BE PUSHED UNDER THE RUG AND THERE WILL BE NOTHING I CAN DO ABOUT IT. *TR

Electrical System
Filed Jan 9, 201546,000 milesOR

I BOUGHT MY 2013 CRUZE IN JUNE 2014, WITH AROUND 40K MILES ON IT. IN SEPTEMBER THE CAR BEGAN HAVING ISSUES. AT FIRST IT WAS JUST THAT THE RADIO AND ALL DASH LIGHTS WOULD SHUT OFF. THEN I HAD MULTIPLE SERVICE LIGHTS THAT WOULD FLASH RANDOMLY. THOSE INCLUDED STABILITRAK, TRACTION CONTROL, POWER STEERING AND SECURITY SYSTEM. AT ONE POINT, WHILE DRIVING IN A PARKING LOT, MY POWER STEERING COMPLETELY LOCKED UP. MY CAR EVENTUALLY STOPPED STARTING. I WAS STRANDED AT SCHOOL AND HAD TO CALL A TOW TRUCK. WHEN THIS HAPPENED, MY KEY ACTUALLY GOT STUCK IN THE IGNITION. I WAS ABLE TO JUMP THE CAR AFTER SEVERAL MINUTES OF TRYING, BUT IT WOULD NOT KEEP POWER. I HAD IT TOWED TO THE DEALERSHIP, BUT THEY WERE NOT ABLE TO FIND ANYTHING WRONG WITH IT (NO CODES EVEN CAME UP ON THE COMPUTER) AND IT RAN JUST FINE FOR THEM. I DROVE THE CAR HOME, AND THE NEXT DAY HAD THE SAME PROBLEM. THIS TIME AFTER ABOUT 30 MINUTES OF TRYING TO GET THE CAR TO START, IT DID, SO I DROVE IT STRAIGHT TO A CHEVY SHOP. AGAIN, THEY COULDN'T FIND ANY CODES, BUT SAID THEY REPLACED SOME WIRING AND CLEARED THE COMPUTER. I DIDN'T HAVE ANYMORE PROBLEMS UNTIL LAST WEEK, WHEN IT ALL STARTED HAPPENING AGAIN. I'VE HAD THE POWER STEERING LOCK UP ON ME IN THE MIDDLE OF AN INTERSECTION! THE WEIRD THING IS, WHEN MY CAR DOESN'T WANT TO START, ALL I HAVE TO DO IS USE THE LITTLE ELECTRICAL KNOB THAT MOVES THE DRIVERS SIDE SEAT BACK AND FORTH, AND EVERYTHING FIRES UP. GM NEEDS TO FIGURE THIS OUT BECAUSE IT'S BOUND TO KILL SOMEONE! *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Chevrolet Cruze → · Every Cruze year → · How the figures are calculated →