Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
THE BRAKES MADE A SQUEALING NOISE, AND WAS REPLACED. AFTER THEY WERE REPLACED, THE BRAKES LOCKED UP WHICH RESULTED IN AN ACCIDENT. *JB WHEN THE BRAKES LOCKED, THE VEHICLE RAN INTO A SNOWBANK. ON THE SECOND OCCASION, THE BRAKES LOCKED AND SLID INTO THE PERSON IN FRONT. THE VEHICLE WAS REAR ENDED AND THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS WERE INOPERATIVE. THE CONSUMER REQUESTED MONEY BACK. *SCC
THE BRAKE PEDAL WAS TO SMALL. WHEN THE CONSUMER APPLIED THE BRAKE, HER FOOT SLIPPED OFF THE BRAKE PEDAL. *NLM *TS *JB
MY 2002 ASTRO VAN HAS BEEN IN THE SERVICE DEPT. AT RON CARTER IN ALVIN TEXAS 11 TIMES, 7 TIMES FOR THE SAME PROBLEM, THE STEERING. ELECTRICAL PROBLEMS 5 TIMES, THE LIGHT FLASHING AND THE LOCKS CLICKING CONSTANTLY. THE BACK DOOR BROKE TWICE FOR NO APPARENT REASON, THE FUEL PUMP FAILING AND NUMEROUS OTHER PROBLEMS, WELL THE ELECTRICAL PROBLEM WAS SUPPOSEDLY FIXED, BUT NOW IS ACTING UP AGAIN, I HAVE 4 CHILDREN AND NEED A SAFE VEHICLE TO DRIVE IN WITH MY KIDS.*JB
WHEN THE BRAKES WERE APPLIED, THE PEDAL TRAVELED TO THE FLOOR. *JB ALSO LOST STEERING CONTROL. BLOWN POWER STEERING SHAFT SEAL HAD TO BE REPLACED. *TT
THE ABS SYSTEM FAILED AND CAUSED THE BRAKE PEDAL TO GO TO THE FLOOR. *NLM
THE ALTERNATOR WAS REPLACED SEVERAL TIMES. *JB
THE DOOR FAILED TO CLOSE PROPERLY, AND SOMETIMES THE DOOR OPENED ON ITS OWN WHILE DRIVING. *JB
WHEN THE VEHICLE WAS PARKED ON AN INCLINE WITH THE ENGINE RUNNING, THE SHIFT LEVER DID NOT GO INTO ANY OTHER GEAR UNLESS EXCESSIVE FORCE WAS APPLIED.*JB
CONSUMER STATED WHEN HE ATTEMPTED TO APPLY THE BRAKES, THE PEDAL WENT HALF WAY DOWN, IT WAS DISCOVERED THAT THERE WAS A FAULTY MAIN MODULE WHICH CONTROLLED THE BRAKE SYSTEM. DEALER HAS BEEN NOTIFIED. *JB THE VEHICLE LOST IT'S BRAKING POWER ON A STEEP ICY HILL AND SLID WITH THE PEDAL FULLY DEPRESSED. IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED, THE BRAKE MODULAR HAD FAILED DURING A TEST DRIVE. *SCC
WHILE TRAVELING ABOUT 30MPH ON THE HIGHWAY WITHOUT PRIOR WARNING. THE GAS PEDAL WAS STUCK AND EXCESSIVE SPEEDING AND SHE WAS ABLE TO STOP BY TURNING OFF THE VEHICLE. PLEASE PROVIDE ADDITIONAL INFORMATION. DEALER IS AWARE OF THE PROBLEM. TS
WHILE DRIVING A LOUD COMES FROM UNDERNETH THE VEHICLE CAUSING A DISTRACTION. PLEASE ADD ANY ADDITIONAL INFORMATION. TS
I HAVE 10 VANS ALL WITH DRIVER SIDE WINDOW PROBLEMS AND THEY ALL NEW 2002, CHEVY ASTRO VANS. DT
I HAVE RECENTLY PURCHASED A NEW CUSTOM VAN FROM THIS DEALERSHIP. MY REAR SEATBELTS ARE NOT INSTALLED PROPERLY, THEREFORE, I CAN NOT PROVIDE SAFE TRANSPORTATION FOR MY GRANDCHILDREN. THE DEALER AND THE GM REPRESENTATIVE HAVE BEEN EXTREMELY NON-COOPERATIVE AS WELL AS GM CONTRACTOR WHO CUSTOMIZED THE VAN. I AM TURNING TO YOU FOR ANY ASSISTANCE. I PRAY THAT YOU CAN HELP MY WIFE AND I WITH A RESOLUTION TO THIS PROBLEM. I FEEL WE ARE BEING TAKEN ADVANTAGE OF BECAUSE OF OUR AGE AND WE CAN NOT FIGHT BACK (ATTORNEY) BECAUSE OF OUR LIMITED INCOME. THANK YOU. DT
CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THE REAR WINDSHIELD HAD CRACK STARTING FROM THE DRIVER SIDE BOTTOM ALL THE WAY TO THE TOP OF THE WINDSHIELD CAUSING DISTRACTION FROM THE CONSUMER VIEW OF SEEING. DEALER NOTIFIED. NLM
THE CONSUMER STATES THAT WHEN THE SEAT BELTS ARE PULLED ALL THE WAY OUT, THEY WILL NOT LOCK. THE SEAT BELTS WILL NOT RESTRAINT CHILD CAR SEATS. *AK *SCC
WHY DOES THE LEFT FRONT TIRE ONLY SQUEAL WHEN TURNING RIGHT OR LEFT THE DEALERS SAY ITS NORMAL I LIKE A SECOND OPINION. *AK
BUCKLES OF REAR SEATS ON THE VEHICLE ARE ABOUT 6-7 INCHES FROM THE SEAT, WHEN CHILD IS SEATING, BUCKLE IS UP TO CHEST OR AROUND STOMACH AREA. CONTACTED DEALER, AND THE DEALER IS NOT WILLING TO DO ANYTHING WITH THE VEHICLE.*AK
CONSUMER STATES THAT THE BACK BENCH SEAT BELTS ARE TOO LONG, WHEN THE SEAT BELTS ARE PUT ON, THEY LAY OFF OF THE CHILDRENS RIB CAGES NEAR THEIR SIDES, THE SEAT BELTS DO NOT FIT CHILDREN OR ADULTS CORRECTLY, THEY WERE REPLACED WITH SHORTER BELTS, BUT THEY ARE STILL TOO LONG, DEALER STATED THAT THEY WOULD MOVE THE BOLTS BACK TO MAKE THEM SHORTER, HOWEVER LATER STATED THEY COULD NOT DUE TO LIABILITY REASONS. *SLC
UNIROYAL, HIDE A WAY, T155/80D18, ON A 2002 CHEVROLET, ASTRO WITH 28 MILES. SPARE TIRE HAS DEEP CRACKS ALL AROUND THE SIDEWALL.*AK.*JB
UNIROYAL,HIDE A WAY, T155/80D18, ON A 2002, CHEVROLET, ASTRO, SPARE TIRE HAS DEEP CRACKS ALL AROUND THE SIDEWALL.*AK.*JB
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Chevrolet Astro → · Every Astro year → · How the figures are calculated →