2013 Cadillac SRX complaints

WE PURCHASED A USED 2013 CADILLAC SRX ON APRIL 8, 2019. WE PICKED THE VEHICLE UP FROM THE DEALER AT APPROXIMATELY 6PM AND PROCEEDED TO DRIVE IT HOME. UPON TURNING ON THE HEADLAMPS, WE WERE UNSURE IF THEY WERE ACTUALLY ON. THE ROAD IN FRONT OF US WAS STILL DARK COMPARED TO THE OTHER VEHICLES AROUND US. I GOT OUT OF THE VEHICLE AND ASSESSED THAT THE HEADLAMPS WERE ON, JUST NOT VERY BRIGHT. WE DROVE THE VEHICLE HOME AND RESEARCHED TO TRY AND FIND A SOLUTION. IT BECAME OBVIOUS FROM COMMENTS BY OTHER CADILLAC SRX OWNERS, THAT THIS IS INDEED A PROBLEM. WE ARE NOW FORCED TO DRIVE WITH OUR HIGH BEAMS ON AT NIGHT AND ARE CONSTANTLY HAVING TO DIM THEM FOR ONCOMING TRAFFIC. IT SEEMS LIKE REPLACING THE HEADLAMPS WITH THE FACTORY REPLACEMENT IS NOT THE ANSWER AS THOSE HEADLAMPS WOULD BE THE SAME AS WE NOW HAVE IN OUR VEHICLE. THIS PROBLEM NEEDS TO BE RESOLVED BY CADILLAC. LOVE THE CAR, BUT AM AFRAID TO DRIVE AT NIGHT. WE DO NOT WANT TO CAUSE AN ACCIDENT OR BECOME A STATISTIC.

WHILE DRIVING AT NIGHT WE HAVE NOTICED THE HEAD LIGHTS LOOKED DIM. OVER SOME TIME THEY HAVE BECOME VERY DIM. I TALKED WITH THE CADILLAC DEALER ON APRIL 19,2019 AND WAS ADVISED THIS IS A PROBLEM WITH THE SRX MODELS BECAUSE OF MOISTURE GETTING INTO THE AREA CAUSING THE LAMP TO FAIL. I WAS ADVISED THAT TO REPLACE THE HEADLIGHT IS VERY EXPENSIVE HOWEVER NOT A GUARANTEE SINCE THE MOISTURE INTRUSION ISSUE HAS NOT BEEN RESOLVED. I PURCHASED THE VEHICLE IN MARCH 2014 (USED) FROM THE DEALER WITH THE EXTENDED WARRANTY. SINCE I HAVE OWNED THE VEHICLE, I HAVE ALWAYS HAD IT SERVICED AT THE DEALER. AS PART OF THE SERVICE MOST OF THE TIMES A GM MULTI POINT VEHICLE INSPECTION (GM MPVI)WAS DONE ON THE VEHICLE WITH THE LATEST ONE DONE ON JANUARY 14,2019. LOOKING BACK AT THE INSPECTION REPORTS NEVER HAS THERE BEEN ANY INDICATION OF THE AN ISSUE WITH THE LIGHTING. ALSO I HAVE NEVER SEEN OR BEEN ADVISED OF A PROBLEM WITH THE HEAD LIGHTS BY THE DEALER OR GM. THE DEALER TOLD ME THAT THERE IS A LAW SUIT IN CALIFORNIA RELATIVE TO THIS ISSUE HOWEVER A CLASS ACTION SUIT WAS DISMISSED. TO ME THIS IS A VEHICLE SAFETY ISSUE WHICH IS THE RESPONSIBILITY OF GM AND SHOULD HAVE BEEN A RECALL. HOW BEST SHOULD THIS ISSUE BE ADDRESSED?

2013 CADILLAC SRX LOW BEAMS ARE VERY DIM DUE TO MOISTURE IN THE PROJECTOR BOWLS. I REPLACED THE FACTORY HALOGEN BULBS WITH AFTERMARKET HID BULBS BUT THE PROBLEM STILL EXISTS. I AM FORCED TO USE HIGH BEAMS DURING RAIN AND IN LOW LIGHT CONDITIONS SINCE YOU CANNOT SEE THE ROAD AND DRIVING IS VERY DANGEROUS. CADILLAC DEALER SAID THAT BOTH HEADLIGHT ASSEMBLIES NEED TO BE REPLACED AT A COST OF $1500.

BY FEBRUARY 2017 WE NOTICED THE HEADLIGHTS WERE DIM AND MALFUNCTION, LEAVING US IN FEAR THEY WILL FAIL WHILE DRIVING AT NIGHT, WHICH CAUSED THE SUV TO STAY PARKED AT NIGHT UNLESS ABSOLUTELY NEEDED. ONE NIGHT , COMING BACK FROM AIRPORT WE PULLED OFF THE ROAD AND SAW THE LOW-BEAM HEADLIGHTS HAD COMPLETELY FAILED, WE HAD TO DRIVE HOME WITH THE LAMPS IN "BRIGHT" MODE.THE OUTSIDE INSPECTION INDICATED -EXTERIOR HEADLIGHT HOUSING UNITS WEAR OUT AND DETERIORATED, CAUSES HEADLIGHT PROBLEMS THAT INCLUDE FAILURE OF THE BULBS DUE TO CORROSION OF THE COMPONENTS SUCH AS THE IGNITERS, IN ADDITION TO ELECTRICAL SHORTS THAT OCCUR DIM LIGHT. IT IS VERY DANGEROUS TO DRIVE AT NIGHT WITHOUT HAVING MY BRIGHT LIGHTS ON.

THE NORMAL HEADLIGHTS (NOT THE HIGH BEAMS) ARE SO, SO, SO DIM EVEN WITH BRAND NEW BULBS, THE CAR IS INCREDIBLY DANGEROUS TO DRIVE AT NIGHT. ALMOST CAUSED 2 ACCIDENTS. THIS IS A KNOWN PROBLEM OF THE HEADLIGHT ASSEMBLY HOUSING WHICH DETERIORATES ON THE INSIDE (PRESUMABLY CAUSED BY THE MOISTURE GETTING IN AND RUINING THE INSIDE OF THE HOUSING SO THAT VERY LITTLE LIGHT FROM THE BULBS CAN MAKE IT OUT). DO A GOOGLE SEARCH. THERE ARE HUNDREDS OF CUSTOMERS EXPERIENCING THIS SAME EXACT ISSUE. SPOKE TO CADILLAC AND THEY SAID THEY ARE ONLY FIXING IT FOR PEOPLE IN CA AND FL (THEY WERE SUED FOR THIS ISSUE IN BOTH THOSE STATES) BUT REFUSE TO HELP ANYONE FROM ANY OTHER STATE. SOMEONE IS GOING TO DIE IN AN ACCIDENT. THIS IS EXTREMELY, EXTREMELY DANGEROUS SITUATION. THERE ARE ALSO YOUTUBE VIDEOS SHOWING IT AND PAGES AND PAGES OF FORUM POSTS ABOUT IT FROM PEOPLE WHO ALMOST DIED BECAUSE OF IT. I HOPE NHTSA AND/OR GM DOES THE RIGHT THING BEFORE LIVES ARE LOST.

DIMS ARE SO DIM YOU CAN'T SEE. NEED TO DRIVE ON HIGH BEAMS AT ALL TIMES!

I WAS IN THE PARKING LOT OF A PUBLIC GYM AT APPROXIMATELY 6:00AM, TUESDAY, NOVEMBER 20TH, 2018. I STARTED MY CAR AND TURNED ON MY SEAT WARMER AS I WAS LEAVING THE GYM. WITHIN 30-45 SECONDS, I FELT A HOT SPOT BURNING MY LOWER BACK AREA. I IMMEDIATELY TURNED OFF THE SEAT WARMER, AND I STARTED TO SMELL BURNT RUBBER. THE BURNED AREA OF ABOUT THE SIZE OF A DIME WAS BURNED INTO THE LOWER PORTION OF THE DRIVER'S SEAT. THIS CAUSED TWO CIGARETTE SIZED HOLES TO BURN INTO MY JACKET THAT I WAS WEARING AS WELL. CADILLAC WAS CONTACTED (CASE #[XXX]) AND THEY WERE NOT FORTHCOMING IN INFORMING ME THAT THEY HAVE HAD PREVIOUS PROBLEMS WITH THIS ISSUE. THIS COULD HAVE BEEN A CATASTROPHIC EVENT IF I HAD NOT BEEN THERE TO TURN OFF THE SEAT WARMER. AFTER SEARCHING THE INTERNET, THIS HAS HAPPENED TO MULTIPLE OTHER CADILLAC SRX 2013 OWNERS. THERE NEEDS TO BE A RECALL FOR THIS SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

THE HEADLIGHTS ON THE 2013 CADILLAC ARE SERIOUSLY DIM. IT IS AN EXTREME HAZARD TO DRIVE THIS VEHICLE AT NIGHT WITHOUT USING THE HIGH BEAM HEAD LIGHTS. WITH LOW BEAMS HEADLIGHTS, I AM AT RISK OF ACCIDENT OR INJURY. WITH HIGH BEAM HEADLIGHTS, I WILL PUT OTHER DRIVERS AT RISK OF ACCIDENT OR INJURY. HOW HAS THIS ISSUE NOT BEEN HANDLED BY NHTSA BY NOW? IF NHTSA IS TRULY "PEOPLE HELPING PEOPLE", GETTING THIS ISSUE ADDRESSED BY CADILLAC SHOULD BE EASY. BULBS HAVE BEEN REPLACED AND MADE LITTLE OR NO DIFFERENCE. HEADLIGHT REPLACEMENT IS WELL OVER A $1,000.00 AT DEALER. NEW HEADLIGHTS WILL ALSO START TO DETERIORATE AS SOON AS THEY ARE USED DUE TO A DESIGN FLAW IN THE LIGHTS. WE BOUGHT THIS CAR USED IN 2016 AND STARTED TO NOTICE HOW DIM THE HEADLIGHTS WERE BECOMING. EVERYWHERE WE TURN, THERE HAS BEEN NO REMEDY OFFERED.

HEADLIGHTS ARE A SAFETY HAZARD DUE TO HOW DIM THEY ARE. CAN'T SEE ROAD AND OTHER VEHICLES CANT SEE ME

WE NOTICE OUR HIGHLIGHTS WAS VERY DIM FOR MONTHS I CALLED THE CADILLAC DEALERSHIP IN FORT WALTON BEACH FLORIDA AND SPOKE TO SOMEONE IN THEIR SERVICE DEPARTMENT, THAT SERVICE PERSON CLAIMED HE KNEW NOTHING ABOUT A RECALL ON THE HEADLIGHTS THEN WHEN I TOLD HIM THERE IS A CLASS ACTIONS LAWSUIT ON THE HEADLIGHTS PROBLEM HE PUT ME ON HOLD THEN WHEN HE GOT BACK ON THE LINE HE KNEW ABOUT THE PROBLEM AND TOLD ME TO BRING IN MY CADILLAC AND THEY WOULD WORK OUT SOMETHING MARCH 7, 2019 WE TOOK OUR CADILLAC TO CADILLAC DEALERSHIP IN FORT WALTON BEACH WE SPOKE WITH NICK IN THEIR SERVICE DEPARTMENT HE TOLD US THERE WAS A BLOCK ON THE WARRANTY FOR THE HEADLIGHTS ISSUED THAT MONDAY, MARCH 4, 2019. AND THEY DIDN'T KNOW WHY. OUR CADILLAC IS STILL UNDER THE BUMPER TO BUMPER WARRANTY UNTIL APRIL 2019 NEXT MONTH! BUT NICK SAID THERE ISN'T ANYTHING THEY CAN DO AND HE WILL TRY AND FIND OUT WHY THERE WAS A BLOCK PLACED ON THE HEADLIGHTS. MONDAY, MARCH 4, 2019. WE WAS GIVEN THE REPORT CALLED 'WORKBENCH' WE SPOKE WITH NICK MARCH 8, 2019 DAVID A MANAGER AT CADILLAC FORT WALTON BEACH CALLED US AND SAID HE RECEIVED A LETTER FROM GM THAT THEY WOULD PAY UP TO SIXTEEN HUNDRED DOLLARS ($1,600) BUT WE WOULD HAVE TO PAY FOR THE REPAIRS OUT OF OUR POCKET THEN WOULD BE REIMBURSED BUT BECAUSE THERE IS A BLOCK ON IT THEY CAN'T DO THAT EITHER AND HIS REGIONAL MANAGER AND A DISTRICT MANAGER ARE LOOKING INTO WHY THERE IS A BLOCK ON THE HEADLIGHTS REPAIRS. ON MONDAY, MARCH 11, 2019 DAVID SAID HE WOULD EMAIL US A COPY

LOW BEAM HEADLIGHTS ARE SO DIM IT IS NOT SAFE TO DRIVE AT NIGHT UNLESS HIGH BEAMS ARE USED WHICH IS ALSO NOT SAFE.

LOW BEAM HEADLIGHTS ARE SO DIM IT IS UNSAFE TO DRIVE AT NIGHT. IN ORDER TO SEE HIGH BEAMS ARE REQUIRED WHICH IS ALSO UNSAFE FOR OTHER DRIVERS APPROACHING. THERE MUST BE A SOLUTION TO THIS FROM CADILLAC. THIS HAS BEEN AN ONGOING ISSUE. I CANNOT DRIVE THIS VEHICLE AT NIGHT SAFELY.

DIM LIGHTS ARE WORKING AT ABOUT 20 PERCENT.

THE HEADLIGHTS ON THIS VEHICLE ARE SO DIM AT NIGHT ITS DANGEROUS. WHEN ON A DARK ROAD SOMETIMES I WONDER IF THE HEADLIGHTS ARE EVEN ON. MY HUSBAND DRIVES ON A DARK ROAD FULL OF WILDLIFE AND THE WAY THE HEAD LIGHTS ARE HE WILL NEVER SEE ONE IF IT RUNS IN FRONT OF HIM AT NIGHT. THIS NEEDS TO BE RECALLED AND FIXED NOW! AND NOT AT THE OWNERS EXPENSE, ITS A CADILLAC FOR GOODNESS SAKES!

THE LOW BEAM HEADLIGHTS ARE A SAFETY HAZARD AND DANGEROUS FOR DRIVER AND ANY AND ALL PASSENGERS DRIVING AROUND THIS VEHICLE. THE LIGHT DO NOT ILLUMINATE WELL OR DIM AND THIS PROBLEM IS GOING TO CAUSE ACCIDENT, INJURIES OR DEATHS. DRIVING VEHICLE AT NIGHT YOU CANNOT SEE, IT IS LIKE DRIVING IN THE DARK.

PURCHASED VEHICLE FROM LOCAL DEALER. AFTER PURCHASING I NOTICED HEADLIGHTS WERE VERY DIM. I HAD THEM REPLACE THE LIGHT BULBS. WITHIN 3 MONTHS I'M BACK TO NOT BEING ABLE TO SEE AT ALL. TOOK TO THE DEALER AND WAS TOLD THIS WAS A KNOWN PROBLEM AND THAT'S THE WAY THEY WERE AND TO CALL CADILLAC CUSTOMER SERVICE. NO RESULTS. THEY WANT EVEN ACKNOWLEDGE THERE WAS A DEFECT. AFTER FINDING THE LAWSUIT IN CALIFORNIA AND FLORIDA. STILL NO HELP. AT THIS TIME I CANNOT DRIVE THE CAR AFTER DARK AND CADILLAC AND THE DEALER REFUSE TO HELP. THERE IS NO FIX AND THIS IS A DEFECT WITH CADILLAC. SOMEONE IS GOING TO GET KILLED AND THERE TO BLAME.

MY WIFE AND I OWN A 2013 CADILLAC SRX AND WHEN WE USE THE LOW BEAM HEADLIGHTS THEY DON'T PROVIDE ENOUGH ILLUMINATION TO ALLOW US TO SEE THE HIGHWAY, FORCING US TO USE THE HIGH BEAMS BUT WE HAVE TO SWITCH BACK TO LOW BEAMS WHEN WE APPROACH A VEHICLE OR COME WITHIN A COUPLE CAR LENGTHS BEHIND. I HAVE BEEN ON THE INTERNET READING ABOUT HOW THIS HAS BEEN AN ONGOING PROBLEM WITH THIS MODEL CADILLAC. THIS IS MY FIRST CADILLAC AND I WILL HAVE TO SAY WILL BE MY LAST. SUPPOSEDLY ALL DEALERS ARE FORCING THE OWNERS TO ABSORB THE REPAIR COST THEMSELVES ($1500.00 TO $1700.00) I HAVE YET TO TAKE MY VEHICLE BACK TO THE DEALER AND DOUBT SERIOUSLY IF MY EXTENDED WARRANTY WITH COST GARD WILL DO ANY GOOD. I'M REALLY SURPRISED AT THE RESPONSE THAT GM HAS TAKEN ON THIS VERY DANGEROUS PROBLEM. WE DREAD DRIVING THE CAR AT NIGHT, WE ARE CONSTANTLY HAVING TO DRIVE WITH OUR HIGH BEAMS ON. WOULD YOU PLEASE INVESTIGATE THIS PROBLEM

FRONT LIGHTS ARE NOT STRONGLY LIT AT TIMES. ESPECIALLY WHEN IT IS EXTREMELY DARK OUT SIDE. WHEN IT IS NOT SO DARK OUTSIDE THE LIGHTS WORK PERFECT. IN EXTREME DARK NIGHTS MUST USE THE HIGH BEAMS TO BE ABLE TO SEE THE ROADS

HEADLIGHTS ON DIM ARE ALMOST NON EXISTENT AND DANGEROUS. BRIGHT LIGHTS WORK GREAT BUT YOU CAN'T DRIVE WITH BRIGHTS. THE DIM LIGHTS ARE LIKE DRIVING WITH A FLASHLIGHT WITH ALMOST DEAD BATTERIES. DANGEROUS!!!

THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. I CALLED A CADILLAC DEALER AND THEY RECOGNIZED AND ADMITTED IT IS A KNOWN PROBLEM BUT THEY DO NOT HAVE A WAY TO REPAIR IT. THEY SAID THEY TRIED REPLACING THE BULBS AND OTHER SRX'S BUT IT DID NOT FIX THE PROBLEM. THIS IS A SERIOUS HAZARD WHEN DRIVING AT NIGHT AND/OR IN INCLEMENT WEATHER. I CONSTANTLY HAVE TO DRIVE WITH THE HIGH BEAMS ON. THE CAR CANNOT BE SAFELY DRIVEN AT NIGHT. PLEASE INVESTIGATE THIS PROBLEM AND RECOMMEND A SOLUTION. THIS IS A SERIOUS PROBLEM THAT AFFECTING THE SAFETY DRIVERS AND OTHERS ON THE ROAD. I THINK IT IS APPALLING THAT GM/CADILLAC CANNOT PROVIDE A FIX FOR THIS.

BOTH HEADLIGHTS ARE SO DIM ON LOW BEAM, IT HAS BECAME IMPOSSIBLE TO DRIVE THIS CAR AT NIGHT WITHOUT HAVING THEM ON HIGH BEAM. I HAVE HAD PROBLEMS WITH CONDENSATION DEVELOPING ON THE INSIDE OF THE HEAD LIGHTS SINCE THE CAR WAS PURCHASED. I'VE TRIED BRIGHTER BULBS WITH NO SUCCESS.

HEADLIGHTS ARE HAZY CAN NOT SEE ANYTHING WHILE DRIVING DURING THE NIGHT. THIS COULD CAUSE A BAD ACCIDENT. POPPING NOISE ON FRONT DRIVER SIDE WHILE CAR IS RUNNING DEALERSHIP SAYS IT WAS A LOOSE AXEL NUT. THE DEALERSHIP TRIED REPAIRING IT TWICE, STILL THE SAME.

LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. I REPLACED WITH LED BULBS AND NOTHING CHANGED.

THE LOW BEAM LIGHTS ON THE CADILLAC SRX 2013 BARELY SHOWS UP AS LIT. WHEN DRIVING AT NIGHT THERE DOESN'T APPEAR TO BE ANY LIGHTS ON AT ALL. MAKES FOR A DANGEROUS SITUATION.

DRIVING AT NIGHT IS A NIGHTMARE, ESPECIALLY IN THE RAIN. EVERY NIGHT I HAVE FOUND MYSELF STRUGGLING TO SEE THE ROAD. I HAVE TO COUNT ON THE REAR LIGHTS OF THE VEHICLE AHEAD OF ME. RURAL ROADS ARE THE WORSE. I HAVE A CADILLAC BECAUSE OF THE SAFETY AND WELL CRAFTED ENGINEERING, BUT THIS SAFETY ISSUE IS GOING TO KILL SOMEONE. WHY ISN'T THERE A RECALL???

HEADLIGHTS TOO DIM. DEALER SAYS FILAMENT IS GONE/MELTED AND LIGHTS NEED TO BE REPLACED FOR $1527.53. THERE IS A CLASS ACTION LAW SUIT REGARDING THIS ISSUE.

LIGHTING ASSEMBLY IS COMPLETELY OUT ON VEHICLE. I CAN ONLY DRIVE WITH BRIGHT LIGHTS ON. I HAVE WENT OFF THE ROAD SEVERAL TIMES,DUE TO LIGHTING. I HAVE HAD SEVERAL CHECKS FROM CADILLAC AND WAS TOLD I NEED TO REPLACE THE ENTIRE LIGHTING ASSEMBLY, BUT IS A WASTE BECAUSE IT WILL GO OUT AGAIN IN A COUPLE OF MONTHS.

THE LIGHTS ON THIS CAR HAVE BEEN AN ISSUE FROM THE TIME OF PURCHASE! FIRST WE THOUGHT THE LIGHTS NEEDED TO BE ADJUSTED. DEALERSHIP TOLD US THEY ARE ADJUSTED PERFECTLY. I CANNOT DRIVE THIS CAR AT NIGHT! I WILL KILL SOMEONE OR MYSELF! CONTACTED DEALERSHIP AGAIN & WAS TOLD THEY COULD MEET US HALFWAY FOR REPLACEMENT. CADILLAC IS VERY AWARE OF THIS. I'VE RESEARCHED THIS PROBLEM & KNOW OTHER OWNERS HAVE THE SAME PROBLEM. I TELL EVERYONE NOT TO PURCHASE A CADILLAC BECAUSE THEY DO NOT STAND BEHIND THEIR FLAWS. I WANT TO INCLUDE MY NAME SO THAT WHEN MY HUSBAND HAS TO BURY ME FROM GETTING KILLED IN AN ACCIDENT HE WILL HAVE PROOF THAT THE COMPLAINT WAS MADE TO OUR GOVERNMENT AS WELL AS NUMEROUS TIMES TO THE DEALERSHIP. IT IS GOING TO TAKE THE DEATH OF ONE OR MORE PERSONS AND AN OUTRAGEOUS NEGLIGENT LAWSUIT FOR GM TO GET ON BOARD WITH THIS PROBLEM. I'VE EVEN MADE A FILE FOR MY HUSBAND TO ACCESS TO GIVE TO ATTORNEY UPON MY DEATH. THANK YOU GM, AT LEAST MY HUSBAND WILL BE ABLE TO BUY A NEW FORD! SINCERELY, [XXX] CAR WAS PURCHASED FROM RON TAYLOR CADILLAC IN HOUSTON,TX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CW *TR

THE VEHICLE'S HEADLIGHTS ARE VERY DIM TO A POINT WHERE IT IS NOT SAFE TO DRIVE AT NIGHT WITHOUT BRIGHT OR HIGH BEAMS ON. WE HAVE EXPERIENCED DANGEROUS CONDITIONS WHEN DRIVING ON DARK OR DIMLY LIT ROADS AT NIGHT. WHEN TAKEN TO THE DEALERSHIP WITH THE PROBLEM WE WERE TOLD THAT WAS NO SOLUTION AND THAT GM WAS AWARE OF THE PROBLEM. NO SOLUTION WAS OFFERED. WHEN THE GM CUSTOMER SERVICE LINE WAS CALLED, NO ASSISTANCE WAS GIVEN AFTER REPEATED PROMISES THAT SOME ONE WOULD RETURN OUR CALL. WE WERE FINALLY TOLD TO TAKE THE VEHICLE TO THE DEALER FOR A DIAGNOSIS THAT WOULD COST ABOUT $135. MY COMMENT WAS, WHY WOULD I PAY FOR A DIAGNOSIS WHEN I HAVE BEEN TOLD THAT IT CANNOT BE FIXED. THIS IS A SAFETY ISSUE AND I SUPPOSE IT IS CHEAPER FOR GM TO SETTLE DEATH CLAIMS THAN ISSUE A RECALL TO FIX THE PROBLEM.

I BOUGHT A USED CADILLAC. WITHIN A FEW WEEKS I NOTICED THAT I COULD NOT SEE AT NIGHT. I THOUGHT IT WAS MY EYESIGHT. I LATER BOUGHT A HD LIGHT BULB FOR $200 AND HAD IT INSTALLED FOR ANOTHER $250(YOU NEED TO REMOVE THE BUMPER TO REPLACE THE BULBS ON THIS CAR). YET THERE IS NO DIFFERENCE, IT HAS GOTTEN WORSE AND DANGEROUS. I JUST CAME BACK FROM THE DEALER AND HE WANTED TO CHANGE THE WHOLE LIGHT ASSEMBLY OR GO GET AFTER MARKET ASSEMBLY. ON A HUNCH I RESEARCHED ONLINE AND SAW THAT THIS WAS A RAMPANT PROBLEM WITH SRX'S ALL OVER THE COUNTRY

MY LOW BEAM HEADLIGHTS ARE COMPLETELY DIM, ORANGE GLOW,I HAVE VOICED MY CONCERN TO THE DEALERSHIP WHICH THEY HAVE SAID BY REPLACING THE BULB WOULDN'T TAKE CARE OF THE PROBLEM. I ALSO CONTACTED CADILLAC AND STILL HAVE NOT HEARD BACK FROM THEM.THIS IS DEFINETLY A SAFETY ISSUE AND I CAN NOT DRIVE THE CAR AT NIGHT. I HAVE ALSO SEEN THAT THIS YEAR AND MODEL CAR HAVE HAD THE SAME ISSUES WITH HEADLIGHTS. I ALSO HAVE SEEN LAWSUITS PERTAINING TO THIS ISSUE IN OTHER STATES.I FEEL BOTH CADILLAC AND THE DEALERSHIP ARE AVOIDING TAKING CARE OF THE PROBLEM.

I HAVE A 2013 CADILLAC SRX THE LOW BEAMS ARE SO DIM YOU CANNOT SEE FIVE FEET IN FRONT OF THE CAR! THERE HAVE BEEN TONS OF OTHER PEOPLE WITH THE SAME CADILLAC AND SAME EXACT PROBLEM. THEY WILL NOT DO A RECALL AND THIS IS A SERIOUS SAFETY ISSUE DRIVING AT NIGHT. THERE HAS TO BE SOMEHOW TO GET GM TO FIX THIS ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED! I AM HAVING TO TRY AND REPLACE THESE POORLY DESIGNED LIGHTS THAT DO NOT PROVIDE ENOUGH SAFE ROAD VISIBILITY WITH AFTER MARKET HEADLAMPS. I DO NOT BELIEVE I SHOULD BE REQUIRED TO PAY FOR THESE REPLACEMENT LIGHTS BUT I DO NOT WANT ANY OF MY FAMILY MEMBERS TO DIE IN A CRASH CAUSED BY THESE OEM LIGHTS. GM SHOULD SETUP A NATIONWIDE RECALL ON ALL OF THESE VEHICLES FITTED WITH THESE LIGHTS

WHILE DRIVING OUR CAR AT NIGHT WE ENCOUNTER POOR VISIBILITY TO ALMOST NO VISIBILITY. BRIGHT BEAMS WORK BUT WE CAN'T DRIVE LEGALLY WITH BRIGHT BEAMS ON. THIS HAS OCCURRED ALWAYS AT NIGHT, ON THE HIGHWAY, ON CITY STREETS AND TRAVELING THROUGH THE MOUNTAINS. ON A DARK NIGHT, THE LIGHT CAST IS SO POOR THAT THE LANE LINES ARE NOT VISIBLE. I HAVE HAD SEVERAL NEAR HITS DUE TO THIS PROBLEM AND I WONDER IF OTHER VEHICLES AREN'T SEEING OUR CAR. THIS HEADLIGHT SYSTEM IS DANGEROUS AND COULD BE DEADLY. THE MOST RECENT EPISODE WAS WHILE DRIVING THROUGH THE MOUNTAINS FROM TENNESSEE TO OHIO.

NO LOW BEAM HEADLIGHT VISIBILITY. CADILLAC SAID THERE IS NO FIX.

HEADLIGHTS ARE VERY DIM RESULTING IN VERY POOR VISIBILITY WHEN DRIVING AT NIGHT AND FORCING THE EXCESSIVE USE OF HIGH BEAMS IN ORDER TO SEE. *DT VIN IS NOT AVAILABLE *JB

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHEN THE SEAT WARMER WAS ACTIVATED, THE SEAT CAUGHT FIRE. THE CONTACT'S HUSBAND EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED A BURN ON THE LEFT SIDE OF HER BACK, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,232.

HEADLIGHTS ARE DANGEROUSLY DIM. AT NIGHT IF I DON'T TURN ON THE HIGH BEAMS I CAN'T SEE THE ROAD. DRIVING WITH HIGH BEAMS ALSO ENDANGERING THE TRAFFIC COMING TOWARDS ME.

THE LOW BEAMS HAVE A VERY LOW OUTPUT. I HAVE REPLACED THE BULBS WITH THE HIGHEST OUTPUT BULBS THE AUTO PARTS STORE HAS WHICH DID NOT IMPROVER THE LOW BEAM OUTPUT. THIS MAKES IT VERY DANGEROUS DRIVING AT NIGHT. I HAVE TO USE MY BRIGHT LIGHTS TO SEE AT NIGHT. THIS IS A CONSTANT PROBLEM AND IT DOES NOT MATER WHAT TYPE OF ROAD OR IF THE VEHICLE IS MOVING.

THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM AND MAKE NIGHT DRIVING DIFFICULT IF NOT IMPOSSIBLE DUE TO SAFETY. THIS APPEARS TO BE A KNOWN DEFECT IN THIS MODEL VEHICLE BUT CADILLAC WILL NOT ACKNOWLEDGE. THE HALOGEN BULBS HAVE BEEN REPLACED THREE TIMES BUT IT DOES NOT HELP REMEDY THE PROBLEM. THE MECHANIC STATED THAT THE ISSUE IS WITH THE DESIGN OF THE REFLECTOR IN THE LIGHTING ASSEMBLY AND THAT THE WHOLE HEADLIGHT ASSEMBLY HAS TO BE REPLACED TO RECTIFY THE PROBLEM. THIS IS A VERY EXPENSIVE SOLUTION FOR THE CONSUMER AND ONE WHICH IS BECAUSE OF AN APPARENT DESIGN FLAW ACCORDING TO THE CADILLAC MECHANIC.

BOTH OF MY HEADLIGHTS ARE FAULTY / ARE WEARING PREMATURELY. MY HEADLIGHTS HAVE AN EXTREMELY LACK OF ADEQUATE ILLUMINATION MAKING IT EXTREMELY DIFFICULT TO SEE THE ROAD AT NIGHT. THE HEADLIGHT DEFECT IS A POOR SEAL THAT ALLOWS MOISTURE TO ENTER THE HEADLIGHT. THE MOISTURE IS CAUSING CORROSION AND SHORT-CIRCUITING CAUSING BOTH OF MY HEADLIGHTS TO SIGNIFICANTLY REDUCE THE HEADLIGHT'S OUTPUT. MY HUSBAND HAS CONTACTED THE CADILLAC DEALERSHIP ON LIME STREET IN METAIRIE, LA TO REPORT THE PROBLEM AND THEY SAID THEY KNOW OF THE PROBLEM. THEY SAID THEY CANNOT DO ANYTHING ABOUT IT BUT REPLACE THEM FOR ABOUT A $1,300 FEE. THEY ARE AWARE THAT THE HEADLIGHTS ARE AN ISSUE BUT HAVE NOT PUT A RECALL ON THE ISSUE. THEY TOLD WE HAD TO TAKE THE COMPLAINT UP WITH THE EXTENDED WARRANTY COMPANY THEN THEY DOUBT THE WARRANTY I PURCHASE WITH CADILLAC FOR $5,000 WILL NOT COVER IT. CADILLAC DID NOT TELL ME BEFORE OR AFTER I PURCHASED THIS $37,000 VEHICLE THAT THEY KNOW ABOUT THEIR LOW GRADE FAULTY HEADLIGHTS AND THAT THEY PLAN TO DO NOTHING ABOUT THE ISSUE WHEN IT HAPPENS.

THE MOTHER BOARD IN MY CADILLAC CUE CONTROLS IS GOING OUT FOR THE 3RD TIME. CADILLAC HAS ADMITTED TO KNOWING THAT THE BOARD THEY PUT IN THEIR VEHICLES ARE TRASH. CADILLAC HOWEVER DID NOT NOTIFY ME BEFORE OR AFTER I PURCHASED THE VEHICLE THAT THESE MOTHER BOARDS ARE TRASH AND WILL FAIL ABOUT EVERY 1 1/2 YEARS AND MUST BE REPLACED FOR AROUND $1,100 TO $1,850. AT TIMES THE SCREEN WILL BE BLACK AND YOU CANNOT DO ANYTHING WITH THE RADIO, A/C OR ONSTAR FUNCTIONS. AT TIMES THE SCREEN WILL START TO SHIMMY AS IF IT IS HAVING A SEIZURE. AT TIMES IT WILL START TO MAKE BEEPING NOISES AND RANDOMLY ASSIGN RADIO STATIONS TO MULTIPLE SETTING SPOTS AND YOU HAVE TO GO BACK AND RESET ALL OF YOUR SETTINGS. MY $5,000 BUMPER-TO-BUMPER WARRANTY DOES COVER THE REPLACEMENT HOWEVER ONCE THAT IS EXPIRED I MUST COME OUT OF POCKET AT LEAST EVERY YEAR OR TWO OVER $1,000 TO HAVE IT REPLACED. NO RECALL HAS BEEN DONE TO REPLACE THIS WITH A HIGHER QUALITY, LONGER LASTING MOTHER BOARD

I AM NOTICING THAT MY HEAD LIGHTS ARE VERY DIM ON MY 2013 SRX CADILLAC, FEELING VERY UNSAFE TO DRIVE AT NIGHT.

LOW BEAM HEADLIGHTS ARE A SAFETY ISSUE. CADILLAC IS QUOTING $2,400 TO REPLACE. VEHICLE HAS 63,000 MILES. THIS ISSUE IS SYSTEMIC WITH THE MODEL. NO IMMEDIATE FIX EVEN IF THEY REPLACE PARTS. CONSUMER IS OUT THE EXPENSE AND PROBLEM REMAINS A SAFETY ISSUE. GM NEEDS TO RECALL AND FIX. HIGH BEAMS ARE THE ONLY SAFE WAY TO OPERATE THE VEHICLE AT NIGHT.

I HAVE A 2013 CADILLAC SRX THE LOW BEAMS ARE SO DIM YOU CAN'T SEE FIVE FEET IN FRONT OF THE CAR! THERE HAVE BEEN TONS OF OTHER PEOPLE WITH THE SAME CADILLAC AND SAME EXACT PROBLEM. THEY WILL NOT DO A RECALL AND THIS IS A SERIOUS SAFETY ISSUE DRIVING AT NIGHT. THERE HAS TO BE SOMEHOW TO GET GM TO FIX THIS ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED!

PURCHASED USED 2013 CADILLAC SRX IN 2016. NOTICED THAT NIGHT DRIVING WAS VERY DIFFICULT USING LOW BEAM HEADLIGHTS. HIGH BEAMS ARE GREAT. TRIED HEADLIGHT ADJUSTMENTS, CLEANING, ETC. NOTHING HELPED. TOOK VEHICLE TO DEALER WHO INFORMED ME THAT HEADLIGHT ASSEMBLIES NEED TO BE REPLACED DUE TO KNOWN INTERNAL LENS DEFECT WHICH SWITCHES WHEN LIGHTS ARE SWITCHED FROM LOW TO HIGH BEAMS. DEALER WANTED $1,350 FOR REPAIRS. TOOK CAR FOR 2ND OPINION. CONFIRMED ISSUE. SHOP WAS ABLE TO INSTALL HIGH INTENSITY BULBS TO SOMEWHAT COMPENSATE FOR THE LUMENS PROJECTED THROUGH THE LENS. THIS IS A SERIOUS SAFETY ISSUE! I WAS STRUGGLING TO SEE WHILE DRIVING AT NIGHT. I LIVE IN THE COUNTRY AND HAVE LIMITED ACCESS TO LIGHTED STREETS. I ALSO NOTICED A SEVERE INABILITY TO SEE WHEN DRIVING ON WELL LIGHTED HIGHWAYS AT NIGHT BECAUSE MY HEADLIGHT BEAMS PROJECTED NO FURTHER THAN 35 FEET IN FRONT OF MY CAR. HOW MANY PEOPLE HAVE TO HAVE ACCIDENTS AND POTENTIALLY DIE TO ENSURE A RECALL?

WE BOUGHT A USED 2013 CADILLAC SRX FROM A FLORIDA DEALERSHIP. WE HAVE BEEN EXPERIENCING THE HEADLIGHTS DON'T LIGHT WELL UNLESS HIGH BEAMS ARE ON. I BROUGHT IT TO A MECHANIC AND THEY TOLD ME THIS CAR WILL NOT PASS AN INSPECTION. I HAVE READ ON LINE THAT THIS IS AN ON GOING PROBLEM AND THEIR ARE CURRENT LAWSUITS. I AM AFRAID TO DRIVE AT NIGHT BECAUSE OF VISIBILITY ISSUES. I WAS QUOTED ON NEW HEADLIGHTS BUT MY MECHANIC CANNOT GUARANTY IT WILL CURE THE PROBLEM. I'M NOT SURE WHAT TO DO.

PURCHASED A 2013 CADILLAC SRX YESTERDAY FROM LOCAL DEALER. BOTH HEADLIGHTS HAVE VIRTUALLY NO LOW BEAM. AND CAR HAS TO BE DRIVEN WITH LIGHTS ON HI-BEAM WHEN DARK. RESULTING IN A VERY UNSAFE CONDITION FOR ON-COMMING TRAFFIC. INTERNET RESEARCH SHOWS NUMEROUS REPORTS OF OTHERS WITH THE SAME "USELESS LOW BEAM" HEADLIGHT PROBLEM.

THE HEATED SEAT CAUGHT ON FIRE AND BURNED A HOLE THROUGH THE LEATHER SEAT AND HAD TO PUT WATER ON IT TO GET IT OUT. IT WAS ON THE LOWER RIGHT SIDE OF THE BACK WHILE I WAS SITTING IN IT IN A PARKING LOT AND LUCKY I WAS NOT DRIVING OR IT MAY HAVE CAUSED AN ACCIDENT AS IT WAS BURNING A HOLE THROUGH MY COAT AS WELL.

THE HEADLIGHTS ON MY VEHICLE AT NIGHT ARE TERRIBLE...IT IS ALMOST LIKE THERE NOT ON, VERY DIM..I AM AFRAID TO DRIVE AT NIGHT WITH THIS VEHICLE....I HAVE TO USE HIGH BEAMS, BUT HAVE TO LOWER WHEN A CAR APPROCHES..

MY 2013 CADILLAC SRX DIM HEADLIGHTS HAVE GOTTEN NOTICEABLY DIMMER. AT FIRST I THOUGHT HAVING THE DIM HEADLIGHTS REPLACED WOULD SOLVE THE PROBLEM, BUT I AM HESITANT BECAUSE THE DEALERSHIP QUOTED US A PRICE WELL OVER $1,000 AND INFORMED US THAT IT PROBABLY WOULD NOT SOLVE THE PROBLEM DUE TO A MOISTURE BARRIER DEFECT IN THE HEADLIGHTS AND THE WORK WOULD NOT BE GUARANTEED AFTER THAT I'VE RESEARCHED ONLINE AND IT APPEARS THAT A LOT OF CADILLAC SRX OWNERS ARE REPORTING THE SAME PROBLEM. WE ARE HAVING TO USE HIGH BEAM HEADLIGHTS AT NIGHT DUE TO THIS SAFETY ISSUE WITH THE CADILLAC SRX FLAWED HEADLIGHT DESIGN WHICH IS VERY UNSAFE FOR THE ONCOMING TRAFFIC. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION OR STOPPED. THIS IS EVERY NIGHT ON ANY ROAD OR HIGHWAY WE HAPPEN TO BE ON AND IN ANY TOWN OR CITY WE HAVE TRAVELED TO.