2013 Cadillac SRX complaints

The contact owns a 2013 Cadillac SRX. The contact stated after she pushed the liftgate button located on the driver's side door, she was moving items as the liftgate fell on her back without warning. As the contact attempted to manually push the liftgate back up, the liftgate continued to close. The contact managed to pull her way out from in between the vehicle and the liftgate and fell over backward onto the Wal-Mart parking lot pavement. Two employees and a fellow motorist witnessed the incident and assisted the contact from off the floor. The contact sustained bruises from her left should down to her waist, as well well soreness in her back. The contact also suffered from extreme anxiety and remained fearful of opening the liftgate. She did not seek immediate medical assistance. The contact called her doctor who determined that her symptoms did not warrant immediate medical attention; the contact had an existing appointment and would have a further examination during that visit. The vehicle was taken to a dealer where they determined that the failure was caused by a defective sensor; an appointment was made to have the vehicle repaired. The manufacturer was also notified of the failure. The vehicle had yet to be repaired. The failure mileage was 59,518.

THE HEADLIGHTS ARE VERY DIM THEY SAY THE WHOLE HEADLIGHT ASSEMBLY IS BAD THE REFLECTIVE COATING BURNS DUE TO THE TEMP OF THE HAILOGEN HEAD LIGHTS THIS IS A KNOWEN PROBLEM WITH THE CADDY SRX

When I park car in PARK...IT SAYS SHIFT TO PARK and I must wiggle gear shifter to get it correctly in PARK OR IT ROLLS IF NOT..THIS SAFETY ISSUE HAPPENS EACH TIME I DRIVE MY CADILLAC SRX.

I just bought the vehicle. Headlights low beam are extremely dim. New bulbs installed and headlight brightness dim output remained the same. Research shows that several SRX owners are having same issue. Recall needs to be issued.

The contact owns a 2013 Cadillac SRX. The contact stated while driving approximately 10 MPH and when attempting to make a stop, the brake pedal traveled to the floorboard. The failure occurred consistently. There were no warning lights illuminated on the instrument panel. The last failure consisted while driving 10 MPH in a rear-ended crash where the brake pedal failed to stop the vehicle. The air bags did not deploy. There was a police report filed. The vehicle was taken to the local dealer but where unable to determine the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 112,178.

Passenger side low-beam headlight is very dim. Replaced bulb and headlight is still very dim. Reflectivity seem to be almost nil inside the headlamp assembly.

The contact owns a 2013 Cadillac SRX. The contact stated while driving at night, the headlights were extremely dim, causing a visibility hazard. The contact stated that the illumination was inadequate for nighttime driving. The contact stated that the vehicle was taken to the dealer and she was informed that the repair would be an out of pocket expense. The contact stated that the manufacturer was not contacted. The failure mileage was approximately 80,000.

The contact owns a 2013 Cadillac SRX. The contact stated while driving at various speeds, the Lane Departure warning and the Blind Spot warnings failed to engage. The contact stated that the Lane Departure seat vibration in the driver’s side seat failed to alert the driver. Additionally, the Blind Spot warning failed to illuminate in the side-view mirrors. The contact had not taken the vehicle to the local dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 54,000.

2013 SRX recently purchased 11/2021 all recalls performed after trying to accelerate display goes black dials bottom out I hear engine revving up but no acceleration, could have been rear ended, dealer replaced rear diff clutch control module, LR upper control link, both front lower control arms, now I am experiencing a bump hard shift

Low beam headlights are dim cannot see the road at night. When driving at night you have to use high beam to see the road.

Headlight low-beam bulbs are too dim for safe night time driving. I have had numerous safety incidents arise during night time driving, do to the dim factory installed low-beam bulbs on the automobile. GM should assume responsibility for the in-effective low-beam bulbs used for the CADILLAC SRX 2013 and initiate a SAFETY RECALL concerning the low-beam bulbs installed in all model CADILLAC affected.

The contact owns a 2013 Cadillac SRX. The contact stated that the illumination from the headlights was inadequate for safe nighttime driving. The vehicle was taken to an independent mechanic and diagnosed that the failure was related to how the headlights were manufactured and could not be repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.

Exterior headlights are almost non existent. The vehicle can not be driven safely at night. I must use high beams to safely drive at night.

VEHICLE FIRE & MOLD. My 2013 Cadillac SRX had water leaking in/draining incorrectly from the sunroof, which in return pooled water in the front and rear of my vehicle. This water caused my trunk to COMPLETELY stop operating (water pooled at trunk latch/rusted), as well as water to saturate the electrical components near the front of my car and a FIRE TO ITNITE WHILE I WAS DRIVING THE VEHICLE! Fire truck responded, pooled water found, mold also found because of previously unknown pooled water, and insurance totaled vehicle. SO SCARY! SO DISAPOINTED! THIS LEAKING WATER ISSUE HAS BEEN REPORTED ON MANY FORUMS FOR THE SAME CADILLAC MAKE AND MODEL AND IT THREATENED MY LIFE. The sun roof draining tubes MUST BE RECALLED. I’m now out of a vehicle because of it and just grateful I was able to exit my vehicle as it filled with smoke.

The headlights are damaged from normal use. the lights leak water which shorts out the light ballast , the repair requires removal of the front facia of the car which is a $400 repair. the interior lens of the light is heat damaged which dims the headlight. Gm wants 1300 for each headlight plus labor. Apparently the enginers at cadillac did not know how to build a headlight, so them made temporary headlights from the factory. still waiting for permant headlights. Bill

No accident for crash of involved in this report. I'm reporting not able to drive at night just use high beams at all times safety visibility issues with low beams are terrible use my high beams non-existence low beam headlights so many people have to get hurt or killed before GM does something about this and not a recall for the factory lamp assemblies they have on the shelves or say they don't and when they are available that's what you'll get should be independently tested with inspections yearly automotive manu manufacturers should be completely liable for a simple headlights that's part of the vehicle and major safety concerns for all drivers passengers and the other vehicles on the road I mean wake up should be government regulated and tested yearly with inspections they don't pass manufacturers completely liable for replacement monies and all of it labor for the bad design and engineeringof llow grade parts

The low beam headlights are so dim it is almost impossible to drive at night. While turning into my driveway at night, my neighbor who was walking her dog stepped into my driveway to get out of the way of oncoming traffic not realizing who was driving down street, I did not see her until the last second. I have spoken with dealer twice and they told me to call GM Divisional Headquarters which I called. I was told to have vehicle inspected by dealer; inspection fee is $135. If headlights are found defective dealer would replace for approx. $1800. I could then submit paperwork to GM Headquarters, and they would consider a reimbursement.

The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) and the vehicle was taken to the dealer to be serviced. The contact stated that before she received the recall notice for repair her vehicle was driving perfectly fine, but after picking up her vehicle from the dealer the vehicle was not driving properly. The contact stated that while pulling out the parking lot she felt her vehicle swaying to the left and right intermittently. The contact stated the faster she drove the worst the vehicle swayed. The contact stated she was unable to exceed 25 MPH. The contact stated she then contacted the dealer regarding the repairs that was completed, and she was advised that if she brought the vehicle back, she had to pay out of pocket for any repairs. The manufacturer was notified of the failure. The contact was provided a case number. The failure mileage was 95,000.

2013 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHTS SAFETY RECALL.

Front headlamps, Low visibility driving at night, high safety hazard I cannot see the road to drive safely The headlights have been inspected and confirmed that projector headlamps are delaminating and need replaced There is a known defect in headlamps assembly reported to GM for this issue I am seeking to receive reimbursement for this repair from GM

Low beam headlight are so dim, that it creates a safety hazard driving at night. The reflector material on the inside of the light bulb housing assembly has deteriorated to the point that the light bulbs light cannot project out the front of the light assembly. This makes driving at night very dangerous. We have not experienced an incident or accident concerning this problem, but I will not have anyone in my family drive this vehicle at night. This is a safety hazard that GM is not addressing.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the driver’s and passenger’s side fog lights were very dim. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN for the fog lights. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable.

The contact owns a 2013 Cadillac SRX. The contact stated that the check engine, traction control, StabiliTrak, and several other warning lights had illuminated the instrument panel. The contact also stated that an abnormal banging noise would emit from the vehicle while driving at various speeds. The contact then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension). The dealer was contacted for an appointment and on the day of her appointment, she was informed that parts for the recall were unavailable. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 70,000. Parts distribution disconnect.

The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (SUSPENSION) however, the part to the recall was unavailable. The contact called the local dealer along with a second dealer Lynch Chevrolet Cadillac of Auburn Parts (154 W Creek Pkwy, Auburn, AL 36830: (334) 246-0398) and was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact attempted to reach the manufacturer but was unable to speak to anyone. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at various speeds, the vehicle stalled. While driving the vehicle swayed. The engine power reduced message was displayed. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 198,000. VIN tool confirms parts not available.

I received a notice 21V473 from the NHTSA, via an email and a written letter nearly 90 days ago. GM dealers are stating they do not have the parts to repair this safety recall notice. How long do owners of these UNSAFE vehicles have to wait for these parts to be manufactured? NHTSA should be imposing some kind of DAILY fines on GM for these delay tactics. Am I suppose to not drive this vehicle because it is not safe to be on the road? GM is just stalling and using this delay tactic because they know this is going to cost them millions of dollars to correct these flaws. The owners of these vehicles are being punished by not making these repairs in a timely manner. NHTSA should put the pressure on GM to correct this malfunction in a more rapid manner by fining GM on a daily basis then maybe they will move off their duffs!

2013 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS MADE RELATED TO OPEN SAFETY RECALL.

The front headlights are extremely deem. Found moisture inside the light assembly, having no damage to cause such moisture buildup. The front headlights both low beam and high beam failed at night on 16th September 2021 due to but not limited to moisture and then i discovered this was a known defect, but I did not learn officially of this until the 17th Sept 2021.

The contact owns a 2013 Cadillac SRX. The contact stated while driving at night, the low-beam headlight did not provide adequate illumination for safe driving. The high-beam headlight was used to provide adequate illumination to drive safely at night or in low-light driving conditions. The contact took the vehicle to the dealer who stated there was nothing that could be done except replacing the headlamps. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 62,000.

I called on August 25 to get my Cadillac serviced at the Luxury Automall in Sioux Falls, SD. I had been experiencing toe link issues (service stabilitrak error message and jerking and swaying from the back end). I was bounced around from operators at the dealership before being told I wouldn’t be able to be seen until Sept. 14th (20 days later) and that I should stop driving the vehicle. I work over 50 miles away from my office and told the person I spoke to that it wasn’t an option for me to stop driving the vehicle because I need my source of income to support myself. I also informed them that I don’t have any other form of transportation and asked if I could get a loaner vehicle until they could check out my vehicle. I was told they wouldn’t be able to provide me a loaner vehicle until my vehicle was inspected and deemed unsafe to operate. So I continued driving my vehicle. I’ve probably put close to 2000 miles on my vehicle since the phone call with Cadillac. Needless to say my transmission went out Friday at a very low mileage. Cadillac is refusing to help me and I feel like I wouldn’t need an entire new transmission had the Cadillac dealer not made me wait nearly 3 weeks to be seen. My toe link is also busted. Now I’m looking at spending $5500 on a vehicle I can’t even drive due to Cadillacs negligence plus I’m now on the hook for a rental vehicle while I’m still making payments on the Cadillac I cannot even drive. How do you expect people to survive when I’m getting qu

2013 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO REAR SUSPENSION TOE LINK SAFETY RECALL. THE CONSUMER REFERENCED RECALL N212340980. THE CONSUMER STATED THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE A RECALL REPAIR.

The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that while driving at an undisclosed speed and while parking, the vehicle would sway to the opposite direction of where the contact was steering. The dealer was made aware of the failure but informed the contact that parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

2013 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS MADE RELATED TO A HEADLAMP SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER DECLINED REIMBURSEMENT DUE TO THE REPAIR SHOP NOT BEING A CADILLAC DEALER. THE CONSUMER STATED IT WAS THE PROPER DEALERSHIP.

The contact owns a 2013 Cadillac SRX. The contact stated while driving 40 MPH at night the contact noticed that the illumination from the headlights was very dim, making it difficult to see what was in front of the vehicle. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the headlights needed to be replaced. The headlights were not replaced due to the cost. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

The contact owns a 2013 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the steering wheel made an abnormal sound and then seized on two separate occasions during heavy rainfall. The contact had to forcefully turn the steering wheel while driving the vehicle. The vehicle was taken to the dealer and the wheel bearing was replaced, however, the failure recurred. The vehicle was taken back to the dealer and the dealer replaced the driveshaft and the wheel bearing again. The manufacturer was made aware of the failure but informed the contact that he would receive a callback. The failure mileage was approximately 127,000.

VEHICLE HAS A RECALL ID. RECALL 21V473. ADVISED BY DEALER FOR CADILLAC NOT TO DRIVE OR OPERATE VEHICHLE, HOWEVER GM DOES NOT HAVE PARTS TO CORRECT RECALL AND AS A CONSUMER AND ONLY TRANSPORTATION IT IS A BURDEN FOR ME . I ALSO HAVE A LOAN ON THIS VEHICLE THAT IS CURRENT IN PAYMENTS AND MUST MAKE FUTURE PAYMENTS ON A VEHICLE THAT IS UNSAFE TO DRIVE. I FEEL GM. NEEDS TO GET THIS VEHICLE REPAIRED ASAP. OR PURCHASE BACK ATR THE COST OF MY LOAN. VERY UPSET AND ANGRY THERE IS AT THIS TIME NO RESOLUTION BY GM AND NO PARTS AVAILABLE .

The contact owns a 2013 Cadillac SRX. The contact stated that while operating the vehicle at night, the low-beam headlights were extremely dim causing a visibility hazard to the driver. The headlight bulbs were replaced but the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.

The headlight casing allow water and condensation to cause the headlights to be extremely dim and makes visibility impossible for night time driving and is a hazard to everyone on the road.

The contact owns a 2013 Cadillac SRX. The contact stated while driving 50 mph, the rear end of the vehicle started swerving uncontrollably. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the vehicle needed an alignment. The contact stated that the vehicle was repaired however, the failure persisted. The dealer was made aware of the failure and informed the contact that the failure was related to NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The manufacturer was made aware of the failure and informed the contact that they would assist in locating a dealer that had the part to provide a temporary recall repair however, the contact had not received any information on a possible dealer. The vehicle was not repaired. The approximate failure mileage was 85,000.

Airbags light turned on, my seatbelts just stopped working and are tight, my radio screen just went blank. I can’t drive the vehicle because of no proper working seatbelts. If i was to wreck there is nothing to prevent me the driving or my front passenger from being ejected. Ive taken my vehicle to my dealership that confirmed the airbag sensor says they have been suddenly deployed the dealer also confirmed my vehicle has never been in a accident and ive only had the vehicle since april 19 2021 the problems occured July 5 2021 and they advised me they have heard of airbags popping out of nowhere. It has not been inspected by police or the manufacturer. The seatbelts locked the radio went blank then my airbag light appeared suddenly. I Asked the dealership im financing the vehicle from if they could provide me a safe vehicle until they resolve they issue because i do have toddlers and i was told no it wasnt a option i also asked if they could just exchange the vehicle for another around the same value and was also told no. I was most concerned that they allowed me to drive the vehicle off the lot after explaining to me the dangers that could occur while im on the road.

Head Light are very dim. I changed the light bulb to see if that would help but I can't see at night due to the dimness of the head lights

The dim headlights are so dim you can’t use them. Looks like water in the headlamp. Have seen that this is an ongoing issue with GM and can’t find recall. They say pay for it now (which is more than I can afford) and they will reimburse in couple months. Car was this way when purchased but did not know and can’t get money back.

THE CUE SYSTEM (CONTROLS RADIO, NAVIGATION, WEATHER ALERTS, CLIMATE CONTROLS AND VEHICLE SETTINGS) IS NON RESPONSIVE. I CANNOT ACCESS THE SYSTEMS TO MAKE SPECIFIC ADJUSTMENTS TO CLIMATE CONTROL SETTINGS (DIRECTING THE HEAT OR AIR TO THE FEET OR CHEST AREA) PROGRAM NEW RADIO STATIONS, ADD A NEW CELL PHONE FOR HANDS FREE OPERATIONS, INPUT VEHICLE NAVIGATION DESTINATIONS OR MAKE SETTING CHANGES TO THE VEHICLE OPERATION. THIS IS HAZARDOUS AS I RELY ON THE VEHICLE NAVIGATION TO FIND LOCATIONS IN OUT OF TOWN LOCATIONS, WEATHER AND ROAD ALERT INFORMATION AND HANDS FREE CELL PHONE OPERATION TO RECEIVE CALLS. I HAVE RESET THE SYSTEM ACCORDING TO THE INSTRUCTIONS IN THE OWNERS MANUAL BUT IT DOES NOT RESTORE THE TOUCH SCREEN FUNCTIONS. THIS IS A DEFECT IN THE DESIGN OF THE SYSTEM AND GM WAS AWARE OF IT AS EARLY AS 2014-2015. THE DEALERSHIP WANTS MORE THAN $2000.00 TO REPLACE THE WHOLE UNIT WITH AN IDENTICAL ONE THAT HAS THE SAME DEFECT. THERE NEEDS TO BE A RECALL ISSUED ON ALL OF THESE CADILLACS.

DIM HEADLIGHTS ARE SO DIM THAT YOU CAN NOT SEE TO DRIVE THIS VEHICLE AFTER DDARK. IVE TALKED TO SEVERAL SERVICE SHOPS AND ALL SAY THAT CADILLAC IS WELL AWARE OF THE PROBLEM BUT WONT FIX IT. ITS A MINIUM $475 FIX OUT OF POACKET

MY HEADLIGHTS WERE NEEDING REPLACEMENT AS THEY WERE TOO DIM TO DRIVE AT NIGHT. THERE IS A CLASS ACTION LAWSUIT AGAINST IT SO THEY SENT OUT LETTERS TO GET REPLACED AND THEY WOULD REIMBURSE. THE LIGHTS WERE ON BACK ORDER AND DUE TO COVID IT COMPLICATED THINGS EVEN MORE. WHEN THE HEADLIGHTS FINALLY CAME IN CADILLAC WILL NOT REIMBURSE. THERE IS ALSO AN ISSUE WITH THE CUE. IT DOESN'T WORK AT ALL AND CADILLAC WILL NOT RECALL IT

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT THE LOW-BEAM HEADLIGHTS FAILED TO PROVIDE ADEQUATE ILLUMINATION CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

HEADLIGHTS ARE VERY DIM, IT IS VERY HARD TO SEE THE ROAD AT NIGHT. WHILE TURNING THE STEERING WHEEL THE CAR MAKES NOISE. WHILE PUTTING CAR IN PARK SHIFTER DOES NOT GO ALL THE WAY IN TO P MODE , CAN'T TURN OFF THE ENGINE A LOT OF TIMES.

ONCE IN AWHILE, WHILE DRIVING THE SRX, IT HESITANT SHIFTING CAUSING RPM TO REV HIGHER THAN USUAL. WHEN SLOWING DOWN, ONCE IN AWHILE YOU FEEL A KICK. ALSO I HEAR A SLIGHT WHINING NOISE WHEN DRIVING. STEERING WHEEL TURNED ALL THE WAY TO THE LEFT OR TO THE RIGHT, STEERING WHEEL DOES NOT TURN BACK WHEN GOING FORWARD NOR REVERSE, IT STAYS TURNED.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE FRONT HEADLIGHTS WERE DIM AND FAILED TO PROVIDE ADEQUATE LIGHTING FOR SAFE DRIVING. THE CONTACT NOTIFIED OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162) WHO OFFERED TO INSPECT THE VEHICLE FOR A FEE HOWEVER, THE CONTACT DECLINED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,300.