2012 Cadillac SRX complaints

I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS FOR ABOUT 3 YEARS.MY HEADLIGHTS ARE SO DIM I HAVE REPLACED THE LOW BEAM BULBS 4TIMES. IT'S COST ME 100.00 EVERY TIME. I TOOK IT TO THE DEALERSHIP MORE THAN ONCE AND THEY SAID IT NEEDS NEW HEADLIGHTS, THE WHOLE ASSEMBLY. I CAN'T AFFORD IT. IT'S BECAUSE OF MOISTURE INSIDE THE HEADLIGHT GLASS. WELL AFTER COMPLAINING FOR 3 YEARS I FINALLY GOT A LETTER IN THE MAIL SAYING IT'S NOT A RECALL BUT DUE TO MOISTURE INSIDE THE HEADLIGHTS THEY NEED TO BE REPLACED AND THEY WILL REIMBURSE ME UP TO 800.00 FOR GETTING THEM FIXED. AND IT'S FOR 2010-2015 CADILLAC SRX. I'M ON DISABILITY AND I CAN'T AFFORD TO PAY FOR THEM AND WORRY ABOUT GETTING MY MONEY BACK. I CAN'T GO ANYWHERE AT NIGHT BECAUSE I ONLY HAVE BRIGHT LIGHTS AND I'VE HAD A FENDER BENDER 1TIME AND ALMOST HAD SEVERAL WRECKS BECAUSE THE OTHER CAR COULDN'T SEE ME. I'M IN DANGER EVERY TIME I HAVE TO GO SOMEWHERE AT NIGHT. WHY IS IT NOT A RECALL?AND HOW CAN I GET THEM FIXED.? I CAN'T GET ANYBODY TO HELP ME. THEY WOULDN'T FIX THEM EVEN WHEN IT WAS UNDER WARRANTY . I NEED HELP VERY BAD.

THE POWER LIFTGATE ON MY 2012 CADILLAC SRX DROPPED (CLOSED) ALL BY ITSELF WITH NO WARNING WHILE I WAS PUTTING GROCERIES IN TO THE CARGO STORAGE AREA. IT CAME DOWN VERY HARD HITTING MY NECK AND SHOULDER AND KNOCKED ME TO THE GROUND. I HAD USED THE POWER BUTTON ON THE KEY FOB WHILE STANDING IN THE PARKING LOT NEAR THE BACK OF THE CAR. THE GATE WENT UP NORMALLY BUT JUST AS I BENT OVER TO PUT THINGS IN, THE GATE CAME BACK DOWN ON ME. I MADE AN APPOINTMENT WITH A DEALER TODAY TO HAVE IT LOOKED AT BUT WANTED TO REPORT THIS IN HOPES OF SPARING SOMEONE ELSE FROM MORE SERIOUS INJURY IN THE FUTURE. I DON'T HAVE ANY DOCUMENTATION TO SUBMIT TODAY BUT MAY HAVE AFTER MY DEALER APPOINTMENT WHICH IS 3-17-20.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS LOW BEAM FAILED TO PROVIDE ADEQUATE LIGHTING FOR SAFE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE IN FRONT OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 78,000.

NOTHING HAS HAPPENED YET TO ME. I AM REQUESTING AN INVESTIGATION FOR A RECALL ON THE CADILLAC SRX 2010-2015 FOR FAULTY HEADLIGHTS. MY HALOGEN HEADLIGHTS HAVE MOISTURE ACCUMULATIONS WHICH DIM MY LIGHTS IN THE DARK. ANOTHER CONCERN IS WHAT IF THE LIGHTS SHORT OUT DUE TO THE MOISTER WITHIN THE HEADLIGHTS WHILE SOMEONE IS DRIVING. THIS IS A CLEAR DANGER THAT GM HAS ALREADY ADMITTED TO WITH THE CADILLAC SRX YEARS 2010-2015. I JUST RECEIVED A LETTER FROM GM STATING THEY WOULD COVER $800.00 PER HEADLIGHT; I MUST PAY THE MONEY UP FRONT AND GET REIMBURSED FROM GM. THE CADILLAC DEALERSHIP QUOTED A REPLACEMENT COST OF $3,393.50 THIS MORNING 3/7/2020. THE DEADLINE DATE FOR REPAIRS IS 5/28/2020. I AM ASSUMING THIS IS FROM A CLASS ACTION LAWSUIT, WHICH FAVORS GM AND LEAVES THE CONSUMERS AND DRIVERS WITH ALL THE RISK. THIS IS A SAFETY ISSUE FOR ANYONE DRIVING IN POOR CONDITIONS OR IN THE DARK. I DO NOT HAVE CAR CRASH STATISTIC; HOWEVER, THIS IS A FAULTY DESIGN THAT SHOULD BE COVERED 100% BY A GM RECALL. NOT EVERYONE CAN PAY FOR THIS UP FRONT AND/OR COVER THE ADDITIONAL UNCOVERED COST. HOW MANY PEOPLE WILL BE PLACED IN DANGER AND/OR LOSS OF LIFE IN A CRASH CAUSED BY THE FAULTY HEADLIGHTS. IS THERE ANYTHING THAT CAN BE DONE FOR GM TO COVER THE COST 100% AND HELD ACCOUNTABLE?

HEAD LIGHTS STOP WORKING VERY DIM WHILE DRIVING AND PARKEDU

HEADLIGHTS ARE DIM DUE TO KNOWN DEFECT. THE LIGHTS ALLOW MOISTURE TO ENTER AND CORRODE THE COMPONENTS AND FOG AND/OR DISCOLOR THE LENS WHICH CAUSE THE HEADLIGHTS TO BE DIM AND DANGEROUS. IN MY CAR SPECIFICALLY, THE FRONT ASSEMBLY PROJECTOR LENS IS DISCOLORED CAUSING THE HEADLIGHTS TO BE DIM WHICH MAKE IT DIFFICULT TO SEE AT NIGHT. THIS IS A CONSTANT ISSUE WHEN USING THE LIGHTS.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT HEADLIGHTS WERE DIM DUE TO MOISTURE BUILD UP IN THE HEADLIGHT ASSEMBLY. THERE WERE NO WARNING LIGHTS. THE CONTACT TOOK THE VEHICLE TO JOSEPH CADILLAC 7600 INDUSTRIAL RD, FLORENCE, KY 41042, WHERE THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR. THE CONTACT STATED THAT A LETTER WAS RECEIVED IN REGARD TO THE ISSUE AND THE VEHICLE WAS INSPECTED BY AN UNKNOWN DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.

WHILE DRIVING AND WITHOUT WARNING, I HAVE MINIMUM BRAKING POWER. I MUST SMASH THE PETAL TO FLOOR IN ORDER TO STOP AT A LIGHT OR STOP SIGN. USUALLY, I'M NOT GOING MORE THAN 35 MPH. THIS HAPPENS AT LEAST 2-3 TIMES PER MONTH. I FEAR I WILL HAVE AN ACCIDENT. TWO DIFFERENT REPAIR SHOPS COULD NOT ID THE PROBLEM. THE OTHER ISSUE IS WHEN DRIVING, THE DASH LIGHTS AND THE HEAD LIGHTS WILL SUDDENLY DIM, WHERE I AM BARELY ABLE TO READ ANYTHING OR SEE. THESE PROBLEMS ARE TRULY A HAZARD AND SOMETHING NEEDS TO BE DONE.

THIS VEHICLE LIKE ALL OTHER CADILLAC SRX MODELS ON THE ROAD HAS THE SAME LOW BEAM LIGHTING ISSUES THAT HAVE BEEN COMPLAINED ABOUT BEFORE. THIS HAS BEEN AN ISSUE FOR YEARS AND GM KNOWS ABOUT THE ISSUE. WHEN DRIVING THE VEHICLE AT NIGHT YOUR LUCKY TO BE ABLE TO SEE MORE THAN 3 FEET OUT. THIS IS A SAFETY CONCERN NOT ONLY FOR THE DRIVER AND PASSENGERS BUT FOR ALL OTHER VEHICLES AND PEDESTRIANS ON THE ROADWAY.

FOR ABOUT 2 YEARS, MY BRAKE PEDAL HAD GONE TO FLOOR AT RANDOM TIMES WHILE DRIVING UNTIL IT WAS FINALLY DIAGNOSED AND REPAIRED RECENTLY. WHEN IT WOULD HAPPEN, ABOUT THE LAST 10% OF PEDAL TRAVEL WOULD HAVE SOME LIMITED BRAKING POWER. AFTER THIS ISSUE WOULD OCCUR, IT SOMETIMES TOOK UP TO DAY OR LONGER FOR IT THE PEDAL TRAVEL TO RETURN TO NORMAL. SOME COMBINATION OF REPEATEDLY PUMPING THE PEDAL, STOPPING/STARTING THE ENGINE, AND QUICKLY PRESSING THE PEDAL WHILE STOPPED WOULD EVENTUALLY RESTORE THE BRAKE PEDAL TO NORMAL. AFTER EXPERIENCING THIS SEVERAL TIMES OVER 2 YEARS, I REALIZED IT WAS TRIGGERED AFTER THE ABS SYSTEM WAS ACTIVATED ' DURING A HARD/PANIC STOP, SLIDING ON SNOW/ICE, OR BY SOME OTHER DRIVING EVENT THAT BRIEFLY TRIGGERS ABS. FOR EXAMPLE, HAVING MY FOOT ON THE BRAKE WHILE MAKING A LEFT TURN AND HEADING DOWN A HILL AT ABOUT 15 MPH TRIGGERED THE ABS (I COULD HEAR THE PUMP AND FEEL THE PEDAL PULSATING) AT THE SAME SPOT ON MY WAY TO WORK EACH MORNING. I LEARNED TO NOT USE MY BRAKE WHILE MAKING THAT TURN ON THAT ROAD EACH MORNING. SOME SRX OWNERS IN FORUMS REPORT PEDAL TO THE FLOOR AFTER A SPEED BUMP ' WHICH I SUSPECT IS ALSO TRIGGERING THE ABS SYSTEM DURING THE 'HOP' OVER THE SPEED BUMP. MY CADILLAC DEALER WAS UNABLE TO REPRODUCE THE PROBLEM ' AND SAID THEY WOULD JUST BE GUESSING AT THE PROBLEM SINCE THERE ARE 'NO CODES' OR ERROR MESSAGES ON THE DASH. MY LOCAL MECHANIC SUSPECTED THAT THE ABS CONTROL MODULE HAD AN INTERNAL VALVE/SEAL LEAK/FAILURE. THE THEORY IS THAT ONCE T

THE LOW BEAM HEADLIGHTS ON A 2012 CADILLAC SRX 4 THAT I JUST PURCHASED ARE TOO DIM TO DRIVE AT NIGHT. I HAD TO DRIVE WITH THE HIGH BEAMS ON WHICH CAUSES A HAZARD TO ONCOMING TRAFFIC, BUT I LITERALLY CAN NOT SEE THE ROAD WITH LOW BEAMS ON WHICH IS VERY LIKELY TO CAUSE AN ACCIDENT. I HAD SOMEONE PULL RIGHT OUT IN FRONT OF ME, PRESUMABLY BECAUSE THE LIGHTS WERE TOO DIM FOR THEM TO SEE ME COMING. I HAD PEOPLE FLASHING THEIR LIGHTS AT ME AND ONE PERSON TOLD ME AT A RED LIGHT, THAT MY HEADLIGHTS WERE OFF. I HAD TO GO STRAIGHT HOME AND HAVEN'T DRIVEN THE CAR SINCE. IT IS A STATE LAW IN NC THAT HEADLIGHTS NEED TO BE ON WHEN WIPERS ARE BEING USED. IF THE HEADLIGHTS AREN'T VISIBLE IN THE DARK, THEY DEFINITELY WON'T BE VISIBLE IN THE RAIN. THE HEADLIGHTS ON THIS VEHICLE ARE SO DIM THAT IT APPEARS THEY AREN'T ON AT ALL EVEN IN THE DARK. AFTER READING ALL OF THE REPORTS OF THIS, I CAN'T IMAGINE HOW THIS HAS NOT BECOME A SAFETY RECALL?!?! IT SEEMS LIKE EXACTLY THE TYPE OF THING THAT A MANUFACTURER SHOULD HAVE TO CORRECT WHEN THEY BECOME AWARE OF IT. THIS IS, APPARENTLY, NOT AT ALL AN ISOLATED OCCURRENCE.

WHILE IN MOTION, I APPLIED THE BRAKE PEDAL AND THE PEDAL WENT TO THE FLOOR AND THE CAR DID NOT STOP ALMOST CAUSING A WRECK. AFTER THAT THE BRAKES RETURNED TO NORMAL. I TOOK THE VEHICLE TO GM HERE AND THEY WERE UNABLE TO FIND ANY PROBLEM. AFTER A FEW WEEKS PASSED BY THE CAR THEN DID IT AGAIN. THIS NEEDS TO BE APPROACHED BECAUSE THERE ARE SO MANY PEOPLE WITH THE SAME ISSUE! SOMEONE IS GOING TO GET HURT OR KILLED!

THE HEADLIGHTS ARE DIM.

CAN NOT SEE THE ROAD WITH LOW BEAMS ON. VERY DANGEROUS. CAN NOT DRIVE CAR AT NIGHT

LOW BEAM HEADLIGHTS HAVE BECOME VERY DIM TO THE POINT THAT WE ARE UNABLE TO DRIVE AT NIGHT SAFELY AND CANNOT DRIVE AT ALL DURING RAIN AT NIGHT. CONTACTED LOCAL DEALER AND TOLD THE COST WOULD BE AT LEAST $1300 BECAUSE COMPLETE ASSEMBLY MUST BE REPLACED BECAUSE REPLACING BULB ONLY WILL NOT REPAIR PROBLEM.

WAS DRIVING TO WORK WHEN MY CAR SPUTTERED THEN SHUT OFF,I DIDN'T HAVE A CODE OR WARNING ON THE DASH I HAD 30 PERCENT OIL LEFT AND 2000 MILES BEFORE NEXT OIL CHANGE. HAD IT TOWED TO A CADILLAC DEALERSHIP AND THEY FOUND THE ENGINE IS SEIZED, AFTER OPENING UP THE ENGINE THERE WAS SLUDGE. IT ONLY HAS 61,000 MILES AND I HAVE ALL THE PAPERWORK WHERE ALL OIL CHANGES WERE DONE ON TIME. EXTENDED WARRANTY CO. WON'T COVER SLUDGE. I HAD READ ONLINE THAT THIS IS A COMMON PROBLEM, GM NEED TO RECALL THESE ENGINES, THIS IS A $10,000 DEFECT. I HAVE ONLY OWNED THIS CAR 10 MONTHS.

MY 2012 CADILLAC SRX WHILE DRIVING AT NIGHT ON LOW BEAM IS VERY, VERY DIM. IT'S BASICALLY LIKE DRIVING WITH NO LIGHTS ON. THIS ONLY EFFECTS LOW BEAM, NOT HIGH. I CAN NOT VISUALLY SEE WELL. THIS PROBLEM HAS STEADILY GOTTEN WORSE. WHILE DRIVING IN THE RAIN, YOU CAN BARELY SEE THE ROAD ON LOW BEAM. THERE ARE 1000'S AND 1000'S OF COMPLAINTS ON THE INTERNET, BUT I COULD NOT FIND A RECALL.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THE LOW BEAM HEADLIGHTS PROJECTED BEAM WAS INSUFFICIENT FOR SAFE OPERATION OF THE VEHICLE. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER THE VISIBILITY WAS MINIMAL. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO OPERATE AT NIGHT. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

BOTH MY CAR'S HEADLIGHT ASSEMBLY ARE SO DIM, THAT I CAN NO LONGER DRIVE AT NIGHT. GM IS AWARE OF THIS PROBLEM IN 2010-2015 MODELS. A LAW SUIT WAS WON IN FLORIDA, HOWEVER, THE OUT OUTCOME ONLY REPAIRS CARS IN FLORIDA AND CALIFORNIA. IF GM IS GOING TO REPLACE SOME HEADLIGHT ASSEMBLIES THEN THAT IS ADMITTED GUILT AND SHOULD REPLACE CARDS IN THE OTHER 48 STATES. THERE IS ANOTHER LAW SUIT IN DETROIT, RIGHT NOW. IT IS NOT A COINCIDENCE THAT THE HEADLIGHT ISSUE IS ALL OVER THE NATION! GM KNEW OF THE PROBLEMS FROM 2010 TO 2015, AND DID NOT CORRECT THE DEFECT OF THE SEALING GASKET, OR WHATEVER THEY CALL IT. CONSUMERS SHOULD NOT HAVE TO PAY FOR DEFECT THAT WAS KNOWN ABOUT AND IGNORED. IF YOU WILL LOOK ONLINE ON VARIOUS FORUMS AND BLOGS YOU WILL SEE THERE ARE A LOT OF US THAT HAVE THIS PROBLEM. NOT BEING ABLE TO DRIVE AT NIGHT IS A MAJOR INCONVENIENCE, NOT TO MENTION VERY DANGEROUS TO ME AS WELL AS EVERYONE ELSE ON THE ROAD. THE LIGHT DIMMING STARTED SEVERAL YEARS AGO, HOWEVER, JUST IN THE LAST 2 YEARS THE PROBLEM HAS GOTTEN TO THE POINT I CAN'T DRIVE AT NIGHT DUE TO THE FACT IT LOOKS LIKE I HAVE MY PARKING LIGHTS ON WHEN DRIVING.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS THE LOW BEAMS HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THE TPMS WARNING INDICATOR LIGHT WAS ILLUMINATED. THE CONTACT CALLED RICK HENDRICK CHEVROLET NORFOLK 6252 E VIRGINIA BEACH BLVD, NORFOLK, VA 23502, (757) 266-5804 AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILLAGE WAS 80,000.

WHILE TURNING OFF TO ENTER A GROCERY STORE PARKING LOT I STEPPED ON THE BRAKES AND THE BRAKE PEDAL WENT TO THE FLOOR. I HAD TO QUICKLY PUMP THE BRAKES TO SLOW DOWN. THE ROAD CONDITIONS WERE WET WITH A LITTLE BIT OF ICE. I FELT A SHUDDER IN THE FRONT SUSPENSION WHEN IT HAPPENED. THIS HAS HAPPENED BEFORE APPROXIMATELY 2 YEARS AGO BUT IT CORRECTED ITSELF IN A FEW MINUTES AFTER TURNING OFF THE VEHICLE. THIS TIME IT HASN'T CORRECTED AND THE VEHICLE IS UNDRIVABLE DUE TO SAFETY CONCERNS. I HAD TO HAVE THE VEHICLE TOWED HOME.

I HAVEN'T HAD AN ACCIDENT YET. MY HEADLIGHTS ARE VERY DIM. THE HIGH BEAMS WORK WELL. THERE IS CONDENSATION IN THE HEADLIGHT ENCASEMENT AFTER IT RAINS. THE DIMMING OF THE HEADLIGHTS HAPPENED IN APRIL-MAY 20019. IT IS VERY DIFFICULT TO SEE THE ROAD AT NIGHT EVEN WITH STREET LIGHTS. DATES ARE APPROXIMATE SINCE THERE WAS NO ACCIDENT. I NEED TO BE ABLE TO PUT "NOT APPLICABLE" TO SOME OF THE FOLLOW ON QUESTIONS.

LOW BEAM HEADLAMPS HAVE DIMMED TO THE POINT OF HAVING TO USE THE HIGH BEAMS ALL THE TIME. UNDERSTAND THERE HAS BEEN A PROBLEM WITH THIS YEAR'S HEADLAMP ASSEMBLY WITH WATER ENTERING INSIDE AND DIMMING THE LAMPS. HAVE CONTACTED GM/CADILLAC AS THERE WAS A SERVICE BULLETIN ISSUED. WE WERE NEVER INFORMED OF PRIOR LITIGATION AND FEEL THAT THIS IS A SAFETY PROBLEM AND SHOULD BE ADDRESSED BY GM/CADILLAC. THANK YOU

WE WERE DRIVING BACK FROM DINNER IT WAS DARK AND RAINING ALL OF A SUDDEN THE DRIVER SIDE LOW BEAM HEADLIGHT STOPPED WORKING I COULD NOT SEE THE CENTERLINE AND ALMOST HAD A HEAD-ON COLLISION THEN THERE WAS A POLICE CAR IN BACK OF ME AND PULLED US OVER FOR NO HEADLIGHT SAYING THAT HE KNEW OFF OTHER PEOPLE WITH THE SAME HAPPENING ISSUED A WARRING AND WE PROCEEDED UP THE ROAR WITH CAUTION

THE LOW BEAM HEADLIGHTS ON THIS CADILLAC SRX VEHICLE HAVE BECOME PROGRESSIVELY DIM TO THE POINT IT IS A SAFETY HAZARD TO DRIVE AT NIGHT. THE HEADLIGHT BULBS HAVE BEEN REPLACED BUT THIS HAS NOT ALLEVIATED THE DEFICIENCY, WHICH RESEARCH HAS DISCLOSED IS A RESULT OF FAULTY HEADLIGHT DESIGN AND MANUFACTURE. GM/CADILLAC IS AWARE OF THE PROBLEM, AND HAS EVEN PAID FOR HEADLIGHT REPLACEMENT AS A RESULT OF CLASS ACTION LAWSUIT SETTLEMENTS, BUT THESE SETTLEMENTS HAVE BEEN STATE-BY-STATE AND HAVE NOT HELPED A MAJORITY OF OWNERS, INCLUDUNG ME. FLORIDA PURCHASERS RECEIVED HEADLIGHT REPLACEMENT ASSISTANCE. I LIVE IN FLORIDA BUT PURCHASED THE VEHICLE IN CONNECTICUT AND THEREFORE RECEIVED NO ASSISTANCE, EVEN THOUGH MY VEHICLE IS JUST AS UNSAFE DRIVING IN FLORIDA AS THE ONES GM/CADILLAC PAID TO FIX. THE NIGHT LOW BEAM HEADLIGHT OUTPUT IS ABYSMALLY LOW, TO THE POINT THAT THE HEADLIGHTS FROM FOLLOWING CARS PROVIDE MORE ILLUMINATION THAN MY VEHICLE'S OWN HEADLIGHTS. USING HIGH BEAMS IS BENEFICIAL WHEN THERE IS NO ONCOMING TRAFFIC; HOWEVER, THERE IS VERY OFTEN ONCOMING TRAFFIC. BECAUSE GM/CADILLAC IS VERY AWARE OF THIS PROBLEM AND IS UNWILLING TO ADDRESS IT, AND BECAUSE DRIVING AT NIGHT WITH INSUFFICIENT HEADLIGHT ILLUMINATION IS CLEARLY A SAFETY HAZARD, I BELIEVE THIS IS EXACTLY THE SITUATION IN WHICH THE NHTSA SHOULD FORCE REMEDIAL ACTION.

IM THINKING OF REACHING OUT TO AN ATTORNEY BEFORE SOMEONE IS KILLED IN THIS CAR OR BY THIS CAR. PURCHASED NEW 2012 SRX. HAS 49,000 MILES.SUNROOF BROKE 2 DIFFERENT TIME $3500. LIFTGATE/SUNROOF WOULDN'T OPEN $3500. MY HUSBAND RESEARCHED TO FIND THIS MODEL HAS FAULTY DRAIN HOSE IN SUNROOF CAUSING WATER TO LEAK INTO VEHICLE RESULTING IN EROSION IN THE ELECTRICAL MODULE CAUSING SHORT OUT YET CADILLAC, OR GM WILL ADMIT. NUMEROUS COMPLAINTS ONLINE. GOOGLE 2012 CADILLAC SRX IT'S DISHEARTENING KNOWING THE PRICE YOU PAID TO GET SCREWED! WHAT NEXT? I HAVEN'T BEEN ABLE TO SEE AT NIGHT LIGHTS ON DIM MAY AS WELL BE OFF! NUMEROUS TIMES ALMOST WRECKED TRYING TO SEE. PURCHASED EXTENDED WARRANTY. CALLED JOHNSON MOTOR CO 12/26/19, COULDN'T GET ME IN UNTIL 1/6/20. DROPPED CAR OFF 8AM MONDAY SERVICE TECH AGREED THERE WAS MOISTURE AND FADING OF MY LIGHTS THIS IS A MAJOR PROBLEM WITH THIS MAKE BUT MOST LIKELY I WILL BE RESPONSIBLE. STATED FLA AND CAL WERE THE ONLY STATES A LAWSUIT WAS SETTLED. HOW CAN GM/CADILLAC SETTLE IN 2 STATES AND NOT EVERYONE WHO OWNS THESE DEFECTIVE VEHICLES WITH THE SAME ISSUES? REMEMBER MON MORNING DROPPED MY CAR OFF I RECEIVE A CALL 930 STATING BAD NEWS WE DON'T COVER THIS AND YOUR EXTENDED WARRANTY RAN OUT AT MIDNIGHT LAST NIGHT(SUNDAY) YOU CAN CALL CADILLAC AND COMPLAIN MOST LIKELY THEY WONT TAKE RESPONSIBILITY. ARE YOU KIDDING ME RIGHT NOW? TRIED TO GET MY CAR IN WEEK AND HALF PRIOR AND THIS IS FAULTY DESIGNS THAT HAS TO DO WITH GM/CAD NOT ANYTHING I'VE DONE OR CAUSED

FOR THE PAST 3 YEARS I HAVE BEEN COMPLAINING ABOUT THE BRAKES AND HOW THEY JUST GO OUT AND THE BRAKE GOES TO THE FLOOR FOR NO APPARENT REASON, THIS HAPPENS PERIODICALLY AND YOU DO NOT KNOW WHEN ITS GOING TO HAPPEN. THIS IS VERY SCARY AND HAS ALMOST CAUSED ACCIDENTS WHEN THIS HAPPENS. YOU HAVE TO PULL OVER AND TURN OFF THE CAR AND THEN SOMETIMES THE BRAKES COME BACK SOMETIMES THEY DON'T. THEY DO EVENTUALLY WORK AGAIN BUT ITS A MATTER OF TIME SOME TIMES. THIS IS VERY DANGEROUS

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS WERE VERY DIM. THE CONTACT WAS UNABLE TO SEE THE ROAD AND HAD TO USED THE HIGH BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO MASSEY CADILLAC ORLANDO NORTH (4241 N JOHN YOUNG PKWY, ORLANDO, FL 32804, (855) 934-7395) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT COMPONENTS ON BOTH SIDES NEEDED TO BE REMOVED TO BE ABLE TO REPLACE THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

MY LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. UPON DIAGNOSIS, THERE IS NOTHING WRONG WITH THE WIRING OR THE BULBS BUT THERE IS A DEFECT WITH THE HEADLIGHTS ON THE 2010 TO 2015 CADILLAC SRX'S. IT WAS EXPLAINED TO ME THAT THE SEAL FAILS AND ALLOWS MOISTURE IN THE HEADLIGHT WHICH CAUSES A HAZE TO BUILD UP IN THE ENCLOSED LIGHT COVER WHICH IN TURN MAKES THE LIGHTS DIM. I HAVE BEEN UNABLE TO DRIVE MY VEHICLE AT NIGHT BECAUSE I CAN'T EVEN TELL THAT THE LIGHTS ARE ON ESPECIALLY ON A DARK STREET OR HIGHWAY. WHEN I DID SOME RESEARCH AND SPOKE WITH GMC/CADILLAC I FOUND THAT GMC/CADILLAC HAS A RECALL ON THE HEADLIGHT ASSEMBLY IN TWO STATES ONLY-CALIFORNIA AND FLORIDA EVEN THOUGH THE PROBLEM IS MORE THAN LIKELY NATIONWIDE. THERE IS ALSO A CLASS ACTION LAWSUIT AGAINST CADILLAC/GMC FOR THIS DEFECT.

WITH HEADLIGHTS ON LOW BEAM UNABLE TO SEE .HAVE TO DRIVE VEHICLE WITH HIGH BEAMS ON VERY UNSAFE.HAVE DONE RESEARCH ON INTERNET HAVE FOUND NUMEROUS COMPLAINTS .

2 TIMES IN PAST WEEK MY CAR SLID ON ICE & WATER THEN AFTER BRAKE PEDAL WOULD GO ALL THE WAY TO THE FLOOR, NEXT DAY WORKED AGAIN, ABOUT 1-2 WEEKS BETWEEN INCIDENTS, 1 TIME WAS APPROACHING A STOP LIGHT & SLID ON WET STEEL PLATE, NEXT WAS THIS MORNING I SLID ON ICE SLOWING DOWN ON FFX CO PKWY GETTING ON RAMP FOR I66

LOW BEAM HEADLIGHTS ARE TERRIBLE. THEY ARE TOO DIM TO DRIVE AT NIGHT. IT SEEMS LIKE THERE ARE NO LIGHTS ON AT ALL.

I PURCHASED MY 2012 CADILLAC SRX4 NEW WITH AN EXTENDED WARRANTY. ONE MONTH AFTER MY EXTENDED WARRANTY RAN OUT THE BRAKES STARTED GOING TO THE FLOOR AND I CAN BARELY STOP THE VEHICLE. SHOULD A CAR PULL OUT IN FRONT OF ME OR GOD FORBID A CHILD, I WOULD NOT BE ABLE TO STOP MY CAR IN TIME TO AVOID AND ACCIDENT. I TOOK MY VEHICLE INTO HUBER CADILLAC IN OMAHA, NE ON 10/14/2019 AS MY BRAKE PEDAL ONCE AGAIN WENT TO THE FLOOR MAKING WHAT SOUNDS LIKE A RUSHING OR AIR SOUND. THIS HAPPENED FOR SEVERAL MILES EVERY TIME I HAD TO COME TO A STOP. THEY COULD NOT DIAGNOSE A PROBLEM. THEY STATED THAT THEY ALSO DROVE THE VEHICLE AND COULD NOT DUPLICATE THE PROBLEM. SHE, BEV BURGESS, ALSO ADVISED ME THAT SHE HAD NEVER HEARD OF THIS PROBLEM AND THAT CADILLAC HAD NO BULLETINS PERTAINING TO ANY BRAKE PEDAL ISSUES. I WOULD SUGGEST THAT YOU READ THE INTERNET AS THERE ARE AT LEAST 100 PEOPLE COMPLAINING ABOUT THE SAME PROBLEM AND SEVERAL WHO HAD CAR ACCIDENTS DUE TO THE ISSUE. SINCE HAVING MY CAR INTO THE DEALER TRYING TO HAVE IT FIXED, THIS PROBLEM HAS OCCURRED THREE MORE TIMES. THIS IS NOT AN ACCEPTABLE SOLUTION TO ALLOW PEOPLE TO DRIVE YOUR VEHICLES THAT COULD AND HAVE CAUSED ACCIDENTS TO NO FAULT OF OUR OWN. I HAVE DONE ALL REQUIRED MAINTENANCE TO MY VEHICLE AND FEEL AS THOUGH I HAVE DONE MY DUE DILIGENT. I CANNOT SAY AS MUCH FOR CADILLAC. I AM EXTREMELY DISAPPOINTED.

AT FIRST, AFTER HAVING TO PRESS HARD ON THE BRAKES WHILE DRIVING IN TRAFFIC, THE BRAKE PETAL WILL SINK TO THE FLOOR ANYTIME THE VEHICLE NEEDS TO BRAKE AFTERWARDS.THIS WOULD GO AWAY AFTER 8 HOURS OR SO. RECENTLY, THE VEHICLE DOES WHILE DRIVING IF IT GOES OVER A SPEED BUMP, POT HOLE, OR SOMETIMES FOR NO REASON AT ALL. THE PETAL SINKING WHILE BRAKING NOW LAST FOR SEVERAL DAYS UP TO WEEKS. IT IS EXTREMELY DANGEROUS AS ONE DOESN'T KNOW HOW MUCH PRESSURE IS NEED TO STOP AT ANY GIVEN TIME. I HAVE TAKEN IT TO THE SHOP AND NOTHING HAS BEEN FOUND TO BE WRONG. BRAKES HAVE BEEN BLED, ROTORS AND PADS CHANGED AND THE CAR STILL DOES IT AT RANDOM TIMES.

HEADLIGHTS HAVE BECOME SO DIM THAT THEY ARE NOT USABLE TO DRIVE. WHEN DRIVING AT NIGHT I MUST USE MY BRIGHTS TO SEE THE ROAD IN FRONT OF ME. CHANGING THE BULBS DID NOT MAKE A DIFFERENCE.

WHEN DRIVING AT NIGHT USING THE LOW BEAMS YOU CANT SEE ANYTHING, IT LIKE NOT EVEN HAVING THEM ON. REPLACED BULBS STILL THE SAME.

HED LIGHTS HAVE BEEN OUT FOR PAST MONTHS I HAVE REPLACED LIGHT BULBS OFTEN I'M SCARED TO LOSE LIGHT .HAD LIGHT HAVING WATER MOIST.

LOW BEAMS ARE TOO DIM AND HAVE MOISTURE BUILD UP AND HAVE TO USE HIGH BEAMS TO DRIVE SAFLEY AT NIGHT

THE HEADLIGHTS ON MY 2012 CADILLAC SRX ARE EXTREMELY DIM AND THE VEHICLE IS NOT SAFE TO DRIVE AT NIGHT. THIS IS THE SAME ISSUE THAT OTHER DRIVERS THROUGHOUT THE U.S. HAVE EXPERIENCED WITH THIS MAKE AND MODEL CAR. SEE HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2019/CADILLAC-SRX-HEADLIGHT-RECALL-LAWSUIT.SHTML. I CURRENTLY HAVE THE CAR IN FOR SERVICE AND WAS QUOTED $1700 TO REPLACE BOTH HEADLIGHT ASSEMBLIES, WHICH I HAVE RELUCTANTLY AGREED TO PAY SINCE I HAVE NO OTHER ALTERNATIVE. I DO NOT UNDERSTAND WHY GM HAS NOT ISSUED A RECALL FOR THIS PROBLEM SINCE IT IS A SERIOUS SAFETY ISSUE WHEN DRIVING AT NIGHT. FORTUNATELY, I HAVE 2 VEHICLES SO I TRY TO AVOID DRIVING THE CADILLAC SRX AT NIGHT.

I ABSOLUTELY CAN NOT DRIVE MY SRX AT NIGHT THE DIM HEADLIGHTS ARE SO DIM THAT I QUESTION WHETHER THEY ARE EVEN ON IT IS A SAFETY HAZARD NOT ONLY FOR ME AND MY FAMILY BUT ALSO THE OTHERS ON THE ROAD THIS NEEDS TO BE FIXED

THE LOW BEAM HEADLIGHTS ARE VERY VERY DIM, I THOUGHT THEY WERE BURNED OUT. THE BRIGHTS ARE FINE. THE CARE IS UNSAFE TO DRIVE AT NIGHT. WAS INFORMED BY DEALER THIS IS A COMMON COMPLAINT AND IT WOULD BE $1400 TO CORRECT THE ISSUE (REPLACE THE HEADLIGHT ASSEMBLIES NEW BULBS WILL NOT MAKE A DIFFERENCE).

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE DID NOT FULLY STOP WHEN THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE DUE TO THE FAILURE. AN INDEPENDENT MECHANIC REPLACED THE BRAKE MASTER CYLINDER AND THE ABS MODULATOR VALVE ASSEMBLY. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 100,200.

1. LOW BEAMS HEAD LIGHTS VERY WEAK HAD THE LENS BUFFED AND POLISHED BUT THIS ONLY HELP A LITTLE. HAVING TO USE HIGH BEAMS WHEN DRIVING AT NIGHT ON SINGLE AND TWO LANE ROADS. VERY UNSAFE NIGHT DRIVING. 2. REAR TAIL GATE CLOSES AUTOMATICALLY AFTER BEING OPENED FOR ABOUT 2 SECONDS, THIS ACTION IS SUBJECT TO CAUSE INJURY TO PERSONS USING THE REAR GATE TO STORE OR REMOVE ITEMS FROM VEHICLE. BOTH ISSUES OCCUR WHETHER VEHICLE IS STATIONARY OR IN MOTION. I SEE THERE IS NO RECALL ISSUED FOR THESE SAFETY ISSUES BUT IN MY OPINION THERE SHOULD HAVE. I AM SUBMITTING THIS ON THE BEHALF OF MY DAUGHTER . I ENTERED A DATE BECAUSE THE DIGITAL FORM REQUIRED IT BUT THESE ISSUES HAVE BEEN GOING ON FOR QUITE SOME TIME NOW, NOT SURE OF THE FIRST OCCURRENCE. THANKS FOR ANY HELP CONCERNING THIS SAFETY ISSUE. (XXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BIGGEST PROBLEM WITH THIS VEHICLE IS THE HEADLIGHTS IN THE DIM SETTING. IT IS ALMOST IMPOSSIBLE TO SEE THE ROAD IN THIS MODE. HAVE CHANGED TO BULBS TO THE MOST EXPENSIVE I CAN GET WITH NO BETTER RESULTS. I HAVE READ MANY FORUMS WITH THE SAME COMPLAINT HOW DOES THIS GO ON WITHOUT GETTING RECALLED, HUGE SAFETY ISSUE. THE ISSUE WITH STABILITY TRACK IS HAS TO BE SET EVERY FEW MONTHS

LOW BEAM HEADLIGHTS ARE VERY , VERY DIM. HAVE REPLACED BOTH SIDES WITH NEW HALOGEN BULBS . RESULTS NO GOOD. THEN REPLACED WITH HID HEADLAMP SYSTEM. STILL HAVE DIM LIGHT DRIVING PROBLEM. I AM VERY TIRED OF REMOVING THE WHOLE FRONT CLIP TO REPLACE THE BULBS AND SO WAS WONDERING IF GM HAS A RECALL OF ANY SORT ON THE HEADLIGHT SYSTEM. VERY FRUSTRATING....BEAUTIFUL CAR, BUT YOU CAN'T DRIVE AFTER DUSK!!

HEADLIGHTS WHEN ON DIM ARE SOOOO DIM THAT I HAVE TROUBLE SEEING THE HIGHWAY... CALLED CADILLAC DEALER... INSTRUCTED TO CALL CADILLAC PEOPLE... SAID HE HAS HAD SEVERAL COMPLAINTS WITH THE SAME PROBLEM AND TO CALL CADILLAC TO GET ON A FORMAL COMPLAINT LIST TO SEE IF THEY WOULD PAY FOR EXPENSE, BUT I HAVE TO FIRST PAY FOR DIAGNOSTICS... $125...I PURCHASED THIS CAR BECAUSE IT HAD LOW MILES AND IT WAS A LITTLE ABOVE MY PRICE RANGE AS I AM A DISABLED GRANDMOTHER AND HAVE TO DRIVE 50 MILES ONE WAY EVERY WEEK TO PICK UP MY GRAND DAUGHTER FOR WEEKEND VISITS... I PURCHASED THE CAR IN MAY AND HAVE HAD NO ISSUES TILL NOW BECAUSE IT HAS BEEN LIGHT OUTSIDE WHEN I HAVE DRIVEN THE CAR... WELL NOW IT IS GETTING DARKER EARLIER AND I ALMOST HAD TO PULL OVER BECAUSE I WAS HAVING PROBLEMS SEEING THE HIGHWAY IN CERTAIN PLACES... I DECIDED TO GOOGLE THE ISSUE AND SEE THAT HUNDREDS OF PEOPLE HAVE COMPLAINED OF THE SAME ISSUE... SOME WERE EVEN PULLED BY THE LAW AND NOT ALLOWED TO DRIVE THE VEHICLE ANY FURTHER... I JUST DON'T UNDERSTAND HOW THE FEDERAL GOVERNMENT OR WHOMEVER IS IN CHARGE OF HIGHWAY SAFETY CAN ALLOW THIS TO NOT BE TAKEN CARE OF BY CADILLAC OR GM... I FEAR FOR THE SAFETY OF MY FAMILY...BUYING NEW HEADLIGHTS WILL NOT FIX THE ISSUE...ITS LIKE THE DIM LIGHTS ARE NOT WIRED CORRECTLY OR ITS GROUNDING OUT...PEOPLE HAVE REPORTED THAT THEY HAD THE WHOLE LIGHT SYSTEM REPLACED ONLY TO HAVE THE SAME PROBLEM... I DON'T HAVE MONEY TO PAY FOR SUCH AN EXPENSE NOR SHOULD I BE REQUIRED TO... CADILLAC SH

LOW BEAM LIGHTS ARE TOO LOW TO DRIVE VEHICLE SAFELY, HIGH BEAMS OK, THIS IS A KNOWN COMPLAINT TO GM BUT THEY ARE NOT DOING ANYTHING ABOUT IT

THE LOW BEAM HEADLIGHTS ON OUR 2012 CADILLAC SRX ARE SO DIM THEY ARE UNSAFE AND PREVENT THE VEHICLE FROM BEING DRIVEN AT NIGHT UNLESS HIGH BEAMS CAN BE USED. GM IS AWARE OF THE ISSUE AND HAS PROVIDED NO FIX, OTHER THAN REPLACING THE HEADLIGHT ASSEMBLY WITH THE SAME FAULTY VERSION.

HEADLIGHT ASSEMBLIES HAVE CONSISTENT WATER CONDENSATION. HEADLIGHTS ARE ALWAYS VERY DIM AND OFTEN NEED REPLACING. CONDENSATION RECURS EVEN AFTER SERVICING AT CADILLAC AND GM DEALERSHIPS.

APPROXIMATELY 3 YEARS AGO I SPOKE WITH MY CADILLAC DEALER REGARDING THE HEAD LIGHTS. THEY CHECKED THE CAR AND SAID THEY WERE FINE. THE LIGHTS ARE SO DIM AT NIGHT THAT IT APPEARS YOU DO NO HAVE LIGHTS ON. THE DEALER RECOMMENDED PUTTING LED LIGHTS IN, THAT DID NOT HELP. I REPLACED THE ORIGINAL BULBS AND THAT ALSO DID NOT HELP. THE LIGHTS ARE SO DIM AT NIGHT THAT I HAVE TO USE THE HIGH BEAMS TO DRIVE AT NIGHT. IT IS IMPOSSIBLE TO SEE THE ROAD OR SIDE OF THE ROAD WHEN DRIVING ON A ROAD WITH NO MARKED LINES. THIS IS A HUGE SAFETY ISSUE!! AGAIN TODAY I SPOKE WITH THE DEALER, AND THEY STILL HAVE NO RESOLUTION TO THE PROBLEM.