Page 3 of 3 · complaints 101–115 of 115

2002 Cadillac Escalade complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Structure › Body › Door
Filed Mar 21, 2003TX

THE VEHICLE WAS NOT INSTALLED WITH AN ALARM THAT SOUNDS IF ANY OF THE DOORS ARE AJAR. THE ONLY DOOR THAT HAS AN ALARM IS THE REAR LIFTGATE DOOR. CONSUMER FEELS THIS IS VERY DANGEROUS. *NLM

Electrical System
Filed Feb 21, 2003MD

THE PASSENGER DOOR DID NOT CLOSE PROPERLY, DUE TO A FAULTY ELECTRICAL SYSTEM. *JB

Power Train › Driveline › Driveshaft
Filed Feb 4, 2003TX

THE DRIVE SHAFT FAILED CAUSING THE WHEEL FELL OFF DAMAGING THE VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. PH

Steering
Filed Dec 10, 2002CO

CONSUMER STATES WHILE DRIVING 50MPH THE VEHICLE LOST POWER STEERING AND POWER BRAKES. PLEASE PROVIDE ANY ADDITONAL INFORMATION. TS

Seats › Front Assembly › Head Restraint1 injured
Filed Nov 27, 2002SC

THE CONSUMERS SISTERS FINGER GOT CAUGHT IN THE REARWARD FOLDING HEAD RESTRAINT ON THE SECOND ROW SEAT. SHE BROKE A BONE IN HER RIGHT RING FINGER, DAMAGED HER NAIL BED AND IS EXPERIENCING SOME NUMBNESS IN THE FINGER. *JG *NLM

Parking Brake
Filed Nov 20, 2002CA

THE CAR'S EMERGENCY BRAKE WHILE FULLY ENGAGED WILL NOT STOP THE CAR FROM ROLLING DOWN A 5% GRADE DRIVEWAY. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THIS ISN'T THE FIRST TIME THESE HAVE COME BACK FOR THIS PROBLEM. HOWEVER THEY DON'T HAVE A PROTOCAL OR RECALL NOTICE SO THEY CAN'T FIX THE PROBLEM. IF THIS SUV WERE PARKED ON A HILL WITH THE EMERGENCY BRAKE APPLIED AND THE CAR WAS SHIFTED INTO NEUTRAL BY A CHILD. THEIR COULD BE A GRAVE ACCIDENT THAT COULD RESULT IN FATALITIES TO PEDESTRIANS AND PEOPLE IN THE VEHICLE. BY THE DEALERSHIP REFUSING TO FIX THIS PROBLEM, I AM CONCERNED WITH THE SAFETY OF THE PEOPLE. DT

Vehicle Speed Control
Filed Oct 28, 2002NY

WHEN THE ACCELERATOR WAS DEPRESSED, THE VEHICLE LURCHED FORWARD. *YH THE DOOR(S) LOCKED ON THEIR OWN, WAS UNABLE TO COORDINATE THE CLUTCH AND ACCELERATOR, THE CRUISE CONTROL WAS INOPERATIVE, THE SEAT POSITIONER DIDN'T FUNCTION PROPERLY, AND THE WIPER BLADE WAS OUT OF PLACE. *SCC

Service Brakes, Hydraulic
Filed Oct 25, 2002CA

WHILE TRAVELING ON THE FREEWAY APPROACHING AN INTERSECTION. HE APPLY HIS BRAKES THE PEDAL WENT ALL THE WAY DOWN TO THE FLOOR THERE WERE NO BRAKES. THE DEALERSHIP IS AWARE OF THE PROBLEM. TS

Unknown or Other
Filed Oct 16, 2002HI

PURCHASED NEW...DEALERSHIP WANTS TO DO BODY WORK---NO WAY, NOT FOR THAT KIND OF $$$$$ MR

Unknown or Other
Filed Oct 3, 2002AK

MR

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Jun 21, 2002MO

BRAKES ARE SQUEALING AND GRINDING. STOPPING DISTANCE HAS NOT INCREASED. CURRENTLY NO LIGHT HAVE ILLUMINATED AS SHOWING A PROBLEM. DEALER WAS NOTIFIED OF PROBLEM. PLEASE PROVIDE MORE INFORMATION.*AK

Air Bags › FrontalCrash2 injured
Filed Jan 30, 2002NY

WHILE DRIVING 40 MPH VEHICLE VEERED AND HIT A TELEPHONE POLE, AND AIR BAGS DIDNOT DEPLOY. DRIVER AND PASSENGER WERE INJURED. DEALER CONTACTED. HAD FRONTAL IMPACT. *AK

Air Bags › FrontalCrash2 injured
Filed Dec 19, 2001IN

WHILE STOPPING AT A RED LIGHT ANOTHER VEHICLE TRAVELING AT APPROXIMATELY 50 MPH REAR ENDED CONSUMERS VEHICLE, UPON IMPACT NONE OF THE AIRBAGS DEPLOYED ALSO DRIVERS SIDE SEAT BELT DID NOT HOLD.*AK *SLC

Equipment › Mechanical › Carrier/Rack
Filed Jul 2, 2001FL

WHILE DRIVING, THE LUGGAGE RACK COVERS FLEW OFF OF VEHICLE.*YD

Visibility › Rearview Mirrors/Devices › Exterior
Filed Jun 19, 2001MA

REAR VISION IS IMPACTED BY DRIVERS SIDE MIRROR NOT EXTENDING FAR ENOUGH. ONE THIRD OF MIRROR SHOWS REAR LEFT QUARTER, WHEN SEAT IS ALL THE WAY BACK FOR LARGE PERSON 6'3". REAR VIEW MIRROR IS OBSCURED BY HEATER CONTROLS. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Cadillac Escalade → · Every Escalade year → · How the figures are calculated →