TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. IMMEDIATELY AFTER PURCHASING THE VEHICLE ON DECEMBER 12, 2003, THE CONTACT FELT A VIBRATION WHILE ATTEMPTING TO BRAKE. THE DEALER STATED THAT THE BRAKES WERE THE CAUSE OF THE FAILURE, BUT NO REPAIR WAS MADE. IN JUNE OF 2004, THE VEHICLE WAS RETURNED TO THE DEALER AND THEY ROTATED, MOUNTED, AND BALANCED FOUR NEW TIRES. AFTER THE REPAIR, THE CONTACT NOTICED THAT THE VEHICLE WOULD NOT SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN AND THEY STATED THAT THE REAR BRAKE PADS NEEDED TO BE REPLACED AND REPAIRED. THE DEALER REPAIRED THE REAR BRAKE PADS, ROTORS, AND REAR BRAKE SHOES. THIS SPECIFIC FAILURE HAS BEEN ONGOING FOR THE PAST THREE YEARS. RECENTLY, THE CONTACT EXPERIENCED FAILURE WITH THE ABS, WHICH CAUSED THE BRAKE PEDAL TO EXTEND TO THE FLOOR. THE VEHICLE WOULD ALSO ACCELERATE AND VIBRATE WHILE BRAKING. SHE RETURNED THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE HUB BEARINGS NEEDED TO BE REPLACED AND REPAIRED. THE VEHICLE IS NO LONGER BEING DRIVEN DUE TO THE CONSTANT FAILURES WITH THE BRAKES AND ABS. THE CURRENT MILEAGE WAS 110,000 AND FAILURE MILEAGE WAS 50,000.
2002 Cadillac Escalade complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
PROBLEM WITH THE ABS SYSTEM ACTIVATING WHEN STOPPING AT A LOW SPEED. *TR
2002 CADILLAC ESCALADE WITH FUEL PUMP FAILURE. CONSUMER STATES WHEN THE FUEL PUMP SHUT DOWN IT BURNED OUT ALL THE FUSES. CONSUMER BELIEVES THAT THE FUEL PUMP WAS DEFECTIVE AND GAVE NO WARNING SIGNS PRIOR TO THE FAILURE. *KB
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE ABS CONTROL MODULE FAILS WHEN IT IS WET. THE ABS CONTROL MODULE WAS REPLACED ONCE AT THE COST OF $1,300. THE MECHANIC STATED THAT THIS WAS A RAMPANT FAILURE AMONG THIS VEHICLE. WHILE DRIVING IN THE RAIN, THE CONTACT DROVE OVER A PUDDLE. SINCE THAT TIME, THE ABS CONTROL MODULE HAS NOT WORKED. GENERAL MOTORS HAS YET TO RESPOND. THE FAILURE AND CURRENT MILEAGES WERE 70,000. UPDATED 02-25-08 *BF
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING 3 MPH, THE ABS ACTIVATED WHEN THE BRAKES WERE DEPRESSED. THE STOPPING DISTANCE INCREASED. AS OF DECEMBER 3, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CONTACT FELT THAT HIS VEHICLE SHOULD BE INCLUDED IN THE RECALL FOR THE SERVICE BRAKES, HYDRAULIC: ANTILOCK (NHTSA CAMPAIGN ID NUMBER 05V379000). THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 38,000.
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. ON SEPTEMBER 3, 2007, THE CONTACT PLUGGED HER TELEVISION INTO THE CIGARETTE LIGHTER AND THE VEHICLE BEGAN SMOKING. THE VEHICLE THEN BECAME ENGULFED IN FLAMES. HER HUSBAND DOUSED THE VEHICLE WITH WATER AND DROVE IT TO THE CADILLAC DEALER. THE CARPET WAS BURNED, THE TRACKING SYSTEM FAILED, AND THE WIRING HARNESS HAD TO BE REPLACED. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 48,000.
ON 08/27/2007 MY STABILITY CONTROL SYSTEM LIGHT WAS ON IN THE DASH BOARD OF MY VEICLE, APPROACHED TRAFFIC LIGHT TRIED TO STOP AND THE BRAKES WOULD NOT WORK, THEN THE VEHICLE ACCELARATED ON ITS OWN. FOR THE GRACE OF GOD I WAS ABLE TO AVOID AN ACCIDENT DUE TO THE TRAFFIC BEING LIGHT. I HAD MY 2002 CADILLAC ESCALADE TOWED TO THE NEAREST CADILLAC SERVICE SHOP(KEN DIXON, WALDORF MD) IN THE AREA AT THE TIME. DEALER ADVISED AN ISSUE WITH THE ABS AND THE STABILITY CONTROL UNI ADV COST OF REPAIR $2600 OR MORE, ADVISED BY DEALER NO RECALL ON EITHER OF THESE ISSUES. TO DATE NOTHING HAS BEEN DONE, THE DEALER STILL HAS THE VEHICLE AND HAS YET TO RETURN ANY OF MY CALLS IN REFERENCE TO MY CLAIM. ITEMS OF ISSUE SERVICE BRAKES, HYDRAULIC: ANTILOCK- CONTROL UNIT/MODULE-COMPONENTS-SENSORS VEHICLE SPEED CONTROL -LINKAGE SUSPENSION WHICH INVOLVES THE STABILITY CONTROL (ASC)
DAYTIME RUNNING LAMPS HAVE NEVER WORKED. REPLACED BULBS 6 TIMES. KEEP BURNING OUT. SEEMS EVERY ESCALADE I SEE HAS ONLY ONE WORKING. *JB
TL*- THE CONTACT OWNS A 2002 CADILLAC ESCALADE AND STATED THAT THE HIGH BEAM/ LOW BEAM HARNESS ON THE STEERING COLUMN SHORTED OUT. THE CONTACT HAD NOT TAKEN IT TO THE DEALERSHIP. THE CONTACT COULD PROVIDE PICTURES. THE FAILURE MILEAGE WAS 99,800, AND THE CURRENT MILEAGE WAS 10,000. *AK
BRAKING SYSTEM ON OUR 2002 CADILLAC ESCALADE REVERTS TO ANTI-LOCK MODE AT LOW SPEED 5 MPH OR LESS. THIS HAS CAUSED A VERY DANGEROUS SITUATION WITH THE VEHICLE FAILING TO STOP AND ROLLING THROUGH STOP SIGNS AND RED LIGHTS. THE ONLY WAY TO AVOID THIS, IS TO BEGIN STOPPING WELL IN ADVANCE OF DESIRED STOPPING POINT AND HOPING IT STOPS. I WILL BE BRINGING IN TO BE REPAIRED HOWEVER I WOULD BELIEVE THERE SHOULD BE A RECALL AS THIS SITUATION WILL IF IT HASN'T ALREADY LED TO A DEATH. *JB
I PURCHASED A 2002 CADILLAC ESCALADE THAT HAS EXPERIENCED SLOW-SPEED BRAKING PROBLEMS FROM THE FIRST DATE OF PURCHASE. INITIALLY I THOUGHT THAT IT MAY BE THE BRAKE SHOES OR ROTORS, HOWEVER, I HAVE HAD THE BRAKE SHOES AND ROTORS REPLACED ON THE FRONT AND BACK OF THE VEHICLE. THE PROBLEMS WITH THE BRAKING HAVE PERSISTED. THE ABS IS TRIGGERED WHEN DRIVEN AT LOW SPEEDS USUALLY UNDER 15 MILES PER HOUR WHEN THE CONDITIONS DO NOT WARRANT IT. CONSEQUENTLY, I HAVE ALMOST WRECKED DUE TO THE DEFECTIVE OPERATION OF THE BRAKES AND I AM AFRAID TO DRIVE THE VEHICLE AND CONCERNED WITH THE SAFETY OF MY WIFE AND THREE SMALL CHILDREN. I HAVE BEEN TOLD BY A DEALERSHIP THAT POTENTIALLY THE PROBLEM WITH THE BRAKING SYSTEM INVOLVES THE FRONT, WHEEL SPEED SENSOR MOUNTING SURFACE ON THE BEARING. SUPPOSEDLY RUST OR CORROSION COULD DETRIMENTALLY AFFECT THE PEAK-TO-PEAK OUTPUT VOLTAGE. THE WHEEL BEARING HUB ASSEMBLY SENSOR PROBLEM CAUSES FALSE WHEEL SPEED READINGS WHICH SENDS ERRONEOUS WHEEL SPEED READINGS TO THE VEHICLE''S COMPUTER. THE COMPUTER INTERPRETS THIS READING AS A NEED FOR THE COMPUTER TO CONTINUE ACTIVATING THE ABS TO PREVENT WHEEL LOCKUP. HOWEVER, IF ABS IS STILL TRIGGERING AT VERY LOW SPEEDS, IT PREVENTS THE WHEELS FROM COMING TO A COMPLETE STOP BECAUSE IT CONTINUALLY RELEASES AND APPLIES THE BRAKES AT VERY LOW SPEEDS (UNDER 15 MILES AN HOUR). THIS TYPE OF DEFECT COULD HAVE NEAR FATAL OUTCOMES ESPECIALLY IN A HILLY AND MOUNTAINOUS TERRAIN LIKE THAT OF WEST VIRGINIA. DUE TO THIS PRE-EXISTIN
ALL WHEEL DRIVE TRANSFER CASE DEFECTIVE. WHEELS LOCK AND "HOBBLE" IN LOW SPEED TURNS. *JB
AT SLOW SPEEDS (<5 MPH) THE ABS SYSTEM ENGAGES DURING THE COURSE OF NORMAL BRAKING. THIS RESULTS IN THE CAR BEING UNABLE TO STOP WITHIN EXPECTED STOPPING DISTANCE AND LED ME TO BUMP INTO A CAR STOPPED AT AN INTERSECTION. THE PROBLEM CANNOT BE LINKED TO WORN BRAKE PADS AS THESE WERE REPLACAED ONLY 4 MONTHS PREVIOUSLY. DEALER HAS BEEN NOTIFIED. *NM
DURING A U-TURN, ON A 4-LANE STREET THE POWER STEERING AND BRAKES STOPPED WORKING. I WASN'T ABLE TO STEER OR STOP. THE STEERING BECAME VERY HARD AS WELL AS THE BRAKE PEDAL. THE CADILLAC DEALER SUGGESTED IT WAS THE POWER STEERING PUMP AND CHANGED IT UNDER MY WARRANTY. I PICKED THE CAR UP 1 WEEK LATER AFTER BEING TOLD THAT MY CAR WAS FIXED. AFTER LEAVING THE DEALER, I STOPPED AT A TRAFFIC LIGHT AND MY BREAK PEDAL BEGAN VIBRATING AND AGAIN I WAS NOT ABLE TO STEER THE CAR. I TOOK THE CAR BACK TO THE DEALER AND ALLOWED HIM TO TALK ME INTO KEEPING THE CAR FOR THE WEEKEND (IT WAS A FRIDAY AND NO MECHANICS WORKED THE WEEKEND). AGAIN I LEFT THE DEALER AND CAREFULLY ATTEMPTED TO DRIVE THE CAR HOME. I WAS STOPPED BEHIND A CAR MAKING A LEFT TURN AND AS I ATTEMPTED TO REMOVE MYSELF FROM BEHIND THE CAR BY CHANGING LANES, I REALIZED THAT THE CAR WILL NOT TURN UNLESS MOVING. I WENT BACK TO THE DEALER AND DEMANDED THAT THEY KEEP THE CAR UNTIL FIXED. ONE WEEK LATER (THE FOLLOWING FRIDAY) I WAS CALLED TO PICK UP MY CAR AGAIN. I WAS TOLD THAT THE NEW POWER STEERING PUMP WAS BAD AND THEY HAD REPLACED IT WITH ANOTHER NEW ONE. THIS TIME THE STEERING WHEEL WAS JERKY, AND THE BRAKES VIBRATED A LITTLE LESS THAN BEFORE. IN ADDITION, THE BATTERY LIGHT WAS BLINKING ON AND OFF AND THE CHARGE WAS AT APPX. 9 VOLTS. I LEFT THE CAR AGAIN. THE NEXT FRIDAY I PICKED UP MY CAR AND WAS ABLE TO DRIVE IT FOR ABOUT A WEEK AND A HALF ALL THE WHILE KNOWING THAT IT STILL WASN'T RIGHT. THIS TIME THE STEERING WAS LESS JER
DT*: THE CONTACT STATED WHILE BACKING OUT OF THE GARAGE, AT 3 MPH, THE BRAKES AND STEERING FAILED. THE IGNITION WAS TURNED OFF AND THE VEHICLE STOPPED. THE VEHICLE WAS TOWED TO THE DEALERSHIP, WHERE IT WAS DETERMINED THE FLUID IN THE POWER UNIT FOR THE BRAKES AND POWER STEERING WAS CONTAMINATED BECAUSE OF A BROKEN SEAL, CAUSING THE FAILURE. THE POWER UNIT WAS REPLACED, AND THE OTHER UNITS CONNECTED TO THIS WERE DRAINED AND REFILLED. UPDATED 3/28/2006 - *NM
THE PASSENGER SIDE BACK SEAT HEATER GETS SO HOT YOU CAN SEE THE COIL IMPRINT IN THE LEATHER. THIS CONCERNS ME. WILL THIS START A FIRE?*JB
DT*: THE CONTACT STATED THE SERVICE STABILITY SYSTEM LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THE SENSOR WAS REPLACED THE FIRST TIME. THE PROBLEM RETURNED, BUT THE DEALERSHIP COULD NOT REPAIR UNLESS THE LIGHT WAS ILLUMINATED WHILE AT THE DEALERSHIP. ALSO, THE FRONT PASSENGER SEAT BELT LOCKED UP WITHOUT BRAKING. THE SEATBELT HAS BEEN REPLACED 3-4 TIMES, BUT THE PROBLEM PERSIST. THE DEALERSHIP SUGGESTED A SEATBELT EXTENSION BE INSTALLED, BUT THE PROBLEM OCCURRED NO MATTER THE SIZE OF THE PASSENGER.
ABS BRAKES/BRAKE SYSTEM: BOUGHT A PRE-OWNED CADILLAC ESCALADE 2002, AFTER IT REACHED ABOUT 75000 MILES, ABS SYSTEM MAKES A LOUD GRINDING NOISE WHEN U PRESS THE BRAKES, EXTREMELY LOUD,BROUGHT THE TRUCK TO A CADILLAC DEALERSHIP CLAIMED THEY DIDN'T FIND ANYTHING WRONG.....SOMETHING NEEDS TO BE RECALLED WITH THESE TRUCKS IN REGARDS TO THE ABS SYSTEMS.....NEVER MADE THAT SOUND BEFORE WHEN I HAD OWNED IT FOR ABOUT A YEAR, AFTER A YEAR STARTED TO MAKE A HORRIBLE UNSAFE LOUD NOISE WHEN U PRESS THE BRAKES....FEEL VERY UNSAFE IN THE VEHICLE..... ALSO THE TRUCK ACCELERATED ONCE WITHOUT MY FOOT ON THE GAS......TRUCK WAS IN PARK SO THE TRUCK DIDN'T MOVE--JUST ACCELERATED LIKE IT WANTED TO RACE. NOTICED AN ELECTRICAL PROBLEM THAT STARTED IN THE TRUCK AT AROUND 80,000 MILES---NOT ALL SENSORED AREAS ARE LIT, 1/2 ARE, 1/2 ARE NOT, DRIVERS HEATED SEAT STOPPED WORKING ALSO.*JB
ABS SYSTEM ACTIVATED AT SLOW SPEEDS (<10MPH). RESULTED IN BRAKING CHATTER, BRAKE PEDAL COMING UP AND BEING HARD TO DEPRESS. THE EXTENDED STOPPING DISTANCE CAUSED DRIVER TO USE EMERGENCY BRAKING TO AVOID COLLISIONS WITH VEHICLES AT LIGHTS AND INTERSECTIONS. INITIALLY FIXED AS WORN BRAKE PADS. PROBLEM PERSISTED. RETURNED TO DEALER, HAD ABS SENSORS REPLACED. PROBLEM RECURRED (WORSE) WITHIN 8 MOS, DEALER INFORMED ME THAT ABS SENSORS HAD NOT DETECTED PROBLEM. BRAKES WORN. WOULD NOT VERIFY ABS ISSUE UNTIL BRAKES REPLACED. *NM
DT: THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT THE ABS SYSTEM ACTIVATED AT LOW SPEEDS. THIS RESULTED IN EXTENDED STOPPING DISTANCES, AND THERE WAS NO WAY TO CONTROL WHEN THE VEHICLE WILL STOP. THE BRAKE PEDAL CAME UP AND WAS VERY HARD TO DEPRESS. THE VEHICLE SKIDDED WHEN TRYING TO USE THE BRAKES. THE SERVICE DEALER STATED THAT IT WAS THE SAME ISSUE AS IN THE RECALL FOR OTHER GENERAL MOTOR VEHICLES, BUT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE SERVICE DEALER STATED THEY WOULD HAVE TO CLEAN THE WHEEL SPEED SENSORS, AND IF THAT DID NOT RESOLVE THE PROBLEM ,THEY WOULD HAVE TO REPLACE THE WHEEL SPEED SENSORS. THE MANUFACTURER STATED THAT THE CONTACT'S VEHICLE WAS NOT INCLUDED IN THE RECALL, AND THE CONTACT WOULD HAVE TO REPAIR THE VEHICLE AT HER EXPENSE.*AK
I OWN AN AUTO REPAIR SHOP AND HAVE SEEN THE RECALL # 05V161000 REGARDING THE PARKING BRAKE DEFECT WITH GMC AND CHEVROLET PICKUPS. THE SAME PROBLEM ALSO EXISTS ON THE SUVS OF THE SAME BASIC DESIGN, 2000 AND NEWER TAHOES, SUBURBAN, ESCALADE, ETC. EVERY ONE OF THESE I SEE IN MY SHOP WITH OVER 35,000 MILES HAS A WORN PARKING BRAKE, USUALLY RUINING THE ROTORS WHEN THEY SCRAPE METAL TO METAL. I ALWAYS HESITATE TO PARK NEAR ONE OF THE VEHICLES IN A HILLY AREA, SINCE I KNOW THE PARKING BRAKE IS USUALLY NON-EXISTENT. *NM
DT: THE CONSUMER WAS IN A PARKING LOT DRIVING 10 MPH, WHEN ALL OF A SUDDEN THE CAR ACCELERATED. THE CONSUMER HIT A CONCRETE SLAB AND RIPPED IT OUT OF ASPHALT, AND WAS UP ON TOP OF IT. THE CONCRETE SLAB WAS 21/2 X4 FEET; THE CAR WAS STILL ACCELERATING VERY LOUDLY. SHE PULLED HER FOOT AWAY AND LOOKED AND THERE WAS NOTHING TOUCHING THE GAS PEDAL. SHE PUT THE VEHICLE IN PARK AND IT WAS STILL ACCELERATING; PULLED THE KEYS OUT AND IT TURNED OFF. *AK CADILLAC FOUND CARBON IN THE THROTTLE BODY. *SC THERE WAS NO POLICE REPORT, BECAUSE THE INCIDENT HAPPENED ON PRIVATE PROPERTY. *JB
THIS COMPLAINT IS RELATED TO THE RECENT OPENING OF INVESTIGATION OF LOW SPEED ABS ACTIVATION IN GM C/K MODELS. I HAVE A 2002 CADILLAC ESCALADE WITH 117K MILES. I HAD BEEN EXPERIENCING WHEEL CYLINDER ACTIVATION FOR A PERIOD OF TIME. (ONE WHEEL) ON TWO RECENT OCCASIONS, BOTH WHILE ON A DOWNGRADE, ROLLING AT APPROXIMATELY 3 MPH, I EXPERIENCED FULL BLOWN 4 WHEEL ABS ACTIVATION, NEARLY COLLIDING WITH THE VEHICLES IN FRONT OF ME. I WENT TO THE DEALER AND HAD TO HAVE HUBS AND ROTORS REPLACED. NOT SURE IF THEY REPLACED OR JUST CLEANED THE SENSORS. ISSUE SHOULD BE A RECALL, COST ME $1000.00+.
ONGOING PROBLEM WITH BRAKES. HAVE HAD THEM REPLACED TWICE IN THE PAST YEAR EVEN THOUGH ONLY 15,000 MILES BETWEEN REPLACEMENTS. BRAKES CONTINUE TO MAKE LOUD AND STRANGE NOISE, LIKE THE ABS IS ACTIVATED, WHEN BRAKING AT LOW SPEEDS (UNDER 10 MPH). VEHICLE APPEARS NOT TO STOP VERY QUICKLY WHEN BRAKING AT LOW SPEEDS. THIS HAPPENS CONSISTENTLY.
THE STABILIZER TRACK CAME ON WHILE DRIVING ON DRY PAVEMENT. THE VEHICLE HAS BEEN TO TWO DIFFERENT DEALERS ON TWO SEPARATE OCCASIONS. THE FIRST DEALER COULD NOT LOCATE A PROBLEM AND THE SECOND DEALER REPLACED THE SENSORS AND THE PROBLEM CONTINUED. *JB
WHILE DRIVING APPROXIMATELY 65 MPH FRONT DRIVER'S SIDE TIRE BLEW OUT. AFTER CHECKING THE TIRES CONSUMER NOTICED THAT THE TIRE ON FRONT LEFT HAD A SPLIT DOWN THE MIDDLE OF THE TREAD THAT WAS CAUSING IT TO SEPARATE. AFTERWARDS, WHILE DRIVING HEARD NOISES THAT SOUNDED LIKE RUBBER HITTING UNDERNEATH THE VEHICLE. CHECKED THE TIRES, AND NOTICED THAT THE REAR LEFT TIRE BLEW OUT AND THE STEEL BELTS WERE COMING THROUGH IT. *AK. CONSUMER OWNED TWO CADILLAC ESCALADE. OODYEAR TIRES WORE OUT AT APPROXIMATELY 25,000 MILES. *AK
WHILE DRIVING,THE SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE DRIVER WAS ABLE TO DRIVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
WHILE DRIVING THE MASTER CYLINDER FAILED WHICH CAUSED THE DRIVER TO RUN A RED LIGHT AND HIT A CURB. *NM THE VEHICLE WAS IN MOTION, WHEN ALL OF A SUDDEN THERE WERE NO BRAKES AND NO POWER STEERING. ON THE FIRST OCCASION, THE VEHICLE HAD RUN INTO THE PHARMACY PARKING LOT CURB AND GRASS TO SLOW DOWN. THE CONSUMER REQUESTED A NEW VEHICLE AND OR REFUND. THE DASH DISPLAY KEPT GOING OUT, SEVERAL FUNCTIONS OF PROGRAMMING DID NOT WORK AND THE CD PLAYER HAD TO BE REPLACED TWICE. *SC *JB
WHILE DRIVING VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC STATED THAT A PROBLEM EXISTED, BUT SOLUTION HAD NOT BEEN DETERMINED AT THIS TIME. *AK
THE STEERING WHEEL HAS A LOT OF PLAY IN IT. WHEN ACCELERATING STEERING WHEEL PULLS TO THE RIGHT. WHEN STEPPING OFF THE ACCELERATOR PEDAL STEERING GOES TO THE LEFT. DEALERSHIP IS TELLING THE CONSUMER THAT THERE IS NO PROBLEM. GENRAL MOTORS FIELD REPRESENTATIVE SAYS THAT THE VEHICLE IS OPERATING WITHIN SPECIFICATIONS. CONSUMER IS UNHAPPY WITH THE FINDINGS, AND WOULD LIKE TO GET THIS PROBLEM RESOLVED. *AK
CAR WAS SLUGGISH AND WOULD STALL AT TIMES, EITHER WHEN BACKING UP OR INCREASING IN SPEED. TRANSMISSION COOLING LINES CRACKED. *AK
WHILE DRIVING CONSUMER HEARD NOISE COMING THROUGH THE TAILGATE, AND FOUND THE STRAP ASSEMBLY BROKE ON BOTH SIDES. DEALERSHIP NOTIFIED. *AK *NM
INQUIRY ABOUT THE STABILITRAK SYSTEM INSTALLED IN THE 2002 CADILLAC ESCALADE SUV. *PH AS THE RIGHT WHEELS TOUCHED A SHORT PATCH OF SLUSH, THERE WAS A QUICK CLOCKWISE PIVOT THAT FELT PERPENDICULAR TO THE HIGHWAY FACING TO THE RIGHT. POSSIBLY THE STABILITRAK SYSTEM HAD REACTED IN A WAY THAT WOULD SPIN THE VEHICLE. *SC *JB
THERE WAS INTERMITTENT STALLING. THE DEALER WAS UNABLE TO RESOLVE THE PROBLEM WHEN THE CONSUMER WOULD HAVE THE VEHICLE TOWED TO THE DEALER. THE CONSUMER FELT THAT THE VEHICLE WAS DANGEROUS TO DRIVE. *AK THE CONSUMER SMELLED WIRES BURNING, THE CHECK ENGINE WAS ON, THE SEAL FOR THE REAR HATCH LEAKED WATER, THERE WAS A LONG CRANK WITH THE ENGINE WHEN WARM, THERE WAS A WINDING NOISE COMING FROM THE DRIVER'S LEFT FRONT TIRE AREA DUE TO A FAILED BEARING WHICH DESTROYED THE ENTIRE FRONT DIFFERENTIAL, THE A/C WAS NOT COLD DUE TO A LEAK, WATER LEAKED IN THE TRUNK, THE MIRRORS WOULD NOT TILT IN REVERSE, A POSITIVE CABLE WAS LOOSE AND A BOLT WAS STRIPPED, THE STARTER WOULD NOT ENGAGE AFTER WAITING FOR A SHORT PERIOD OF TIME AND AN ABNORMAL NOISE WOULD BE HEARD WHEN RESTARTED. *SC *CB
VEHICLE ACCLERATED AT HIGH RPM ON ITS OWN. *AK
POWER STEERING FAILED. AS A RESULT, VEHICLE CRASHED INTO A MAILBOX, AND THEN INTO A DITCH. NO INJURIES REPORTED. *AK
I WAS ON MY WAY HOME FROM WORK WHEN MY TRUNK JUST STOPPED ON A BUSY STREET(ORCHARD LAKE ROAD) A LADY BEHIND ME ALMOST HIT ME,SHE RAN ALL UP ON THE SIDEWALK.THIS HAS HAPPEN BEFORE,AND NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS.THIS TRUNK IS UN SAFE FOR THE ROAD.*AK
WHILE DRIVING 65-70 MPH, THE LEFT REAR TIRE EXPERIENCED A BLOWOUT (AFTER MARKET EQUIPMENT INSTALLED AT 13,000 MILES, TIRE SIZE 265/70R17, DOT# UNAVAILABLE AT THIS TIME). THIS CAUSED THE VEHICLE TO SKID OUT OF CONTROL, INTO A WHEAT FIELD. THE CONSUMER STATED THE VEHICLE SUSTAINED DAMAGES TO THE FRONT END AND BOTH FRONT FENDERS. DEALER WAS NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION ALONG WITH THE DOT# AND COMPLETE THIS QUESTIONNAIRE. *JB
HEADLIGHTS ON SUVS ARE TOO HIGH AND LOW BEAMS ARE EFFECTIVELY HIGH BEAMS FOR DRIVERS OF REGULAR CARS. THIS MEANS THAT AT NIGHT, THE SUV LIGHTS SHINE DIRECTLY INTO THE EYES OF DRIVERS IN FRONT VIA THE REAR VIEW AND SIDE MIRRORS. THIS WILL LEAD TO ACCIDENTS, DISTRACTING DRIVERS' ATTENTION FROM TRAFFIC IN FRONT AND SEVERELY REDUCING VISIBILITY. *LA
WHILE DRIVING THERE WAS PULSATION AND VIBRATION WHEN BRAKING AT ANY SPEED. ABS BRAKE LIGHT STAYED ON AT ALL TIMES. VEHICLE HAD BEEN TO THE DEALER FOUR TIMES. THE STABILITY LOCK TRACKING SYSTEM WAS REPAIRED FOUR TIMES IN ONE YEAR. MANUFACTURER HAD BEEN INFORMED.*AK
I WAS DRIVING WITH MY CHILDREN IN MY 2002 CADILLAC ESCALADE AND THERE WAS A REAL BAD BURNING SMELL AND SMOKE COMING FROM MY BACK SEAT. I LOOKED IN THE BACK SEAT AND THERE WAS SMOKE COMING FROM THE REAR DRIVERS SIDE SEAT. THE HEATED SEATS HAD GOTTEN TURNED ON BY ACCIDENT OR TURNED ON BY THEMSELVES. WE PULLED OVER AND GOT THE TWO KIDS OUT OF THERE CARSEATS TURNED THE HEATED SEAT SWITCH OFF, WAITED FOR THE SEAT TO COOL OFF. THANKFULLY WE CAUGHT IT IN TIME AS MY CHILDREN COULD HAVE BEEN INJURED. I PUT IN A COMPLAINT TO CADILLAC TO FILE ARBITRATION AS MY HEATED SEATS HAVE BEEN REAPIRED 3 TIMES PRIOR TO THEM MELTING. CADILLAC DENIED ARBITRATION AND TOLD ME THE DEALER WILL REPAIR IT YET AGAIN.*AK
REAR BRAKES WORE OUT WITH OVER 50% OF FRONT PADS REMAINING. IVE OWNED OVER 30 CARS AND TRUCKS IN MY LIFE AND THIS IS A FIRST. DEALER TELLS ME ITS NORMAL. SINCE HISTORICALLY 99.99% OF ALL VEHICLES PERFORM 80% OF BRAKING WITH THE FRONT BRAKES IT SEEMS THAT THERE IS SOMETHING WRONG WITH THE BRAKE BALANCING SYSTEM ON MY CAR. ASKED FOR CADILLAC TO PUT IN WRITING THAT THIS IS HOW THESE BRAKES WERE DESIGNED. THEY TOLD ME THEY DONT DO THAT. WHEN I PUT MY 3 YEAR OLD & 2 YEAR OLD LITTLE GIRLS IN THIS CAR I WANT TO KNOW THAT IT IS SAFE AND CADILLAC IS WILLING TO SAY SO IN WRITING. I DONT BELIEVE THE BRAKE SYSTEM IS RIGHT. *AK
PARKING BRAKE DOES NOT HOLD CAR WHEN PARKED ON A GRADE. DEALER SAID IT WAS A COMMON PROBLEM WITH ESCALADES. NO RECALL/WARRANTY. *JB
CONSUMER STATES THAT BRAKE ROTORS ARE WEARING OUT, AND WHEN APPLYING THE BRAKES VEHICLE WILL HAVE HEAVY VIBRATION AND EXTENDED STOPPING DISTANCE. DEALER NOTIFIED.*AK
FRONT PASSENGER SEAT BELT LOCKS DUE TO A SAFETY CATCH FOR A CHILD SEAT OR CHILD. THE SLIGHTEST MOVEMENT OR BUMP IN THE ROAD CAUSES BELT TO TIGHTEN TO THE POINT OF DISCOMFORT. IT MAY HAVE BEEN DESIGNED AS A SAFETY FEATURE, BUT IT HAS BECOME A SAFETY HAZARD SINCE MY WIFE WILL NOT USE THE BELT. I HAVE COMPLAINED TO CADILLAC TO NO AVAIL. THEY CLAIM IT WORKS TO SPECS, BUT THEY HAVE NOT TRIED TO RIDE WITH IT ON FOR ANY TIME. *JB
WHILE DRIVING, THE VEHICLE CONTINUOUSLY PULLED TO THE LEFT. *JB
WHILE DRIVING, THE VEHICLE DRIFTED TO THE LEFT OF THE HIGHWAY. *JB
WHILE MAKING TURN ON THE HIGHWAY WITHOUT PRIOR WARNING, THE VEHICLE SHUT DOWN AND WOULD NOT RESTART. *TT
THE BRAKE PEDAL BECAME STUCK. THE POWER STEERING WAS DEFECTIVE, THE BRAKE BOOSTER PUMP WAS DEFECTIVE AS WELL, WHICH ALSO CRACKED AND LEAKED FLUID. THE PUMP WAS REPLACED BY THE DEALER. THERE WAS A STRONG VIBRATION FELT FROM ALL FOUR WHEELS, IN WHICH THE ALL WHEEL DRIVE SYSTEM HAD MALFUNCTIONED AND CAUSED THE FRONT DIFFERENTIAL TO SEIZE AND EXPLODE. SCC *JB
WHILE DRIVING THE VEHICLE BEGAN TO VIBRATE. UPON INSPECTION AT THE DEALER IT WAS DETERMINED THAT THE FRONT WHEEL DRIVE DIFFERENTIAL EXPLODED. *NLM *NLM
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Cadillac Escalade → · Every Escalade year → · How the figures are calculated →