Page 2 of 4 · complaints 51–100 of 167

2004 Cadillac Deville complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Air BagsCrash2 injured
Filed Oct 7, 2014115,000 milesIN

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 4 MPH, THE BRAKE PEDAL SANK INTO THE FLOORBOARD AND THE VEHICLE FAILED TO SLOW DOWN AFTER NUMEROUS ATTEMPTS. THE VEHICLE CONTINUED TO ACCELERATE INTO AN INTERSECTION WHERE ANOTHER VEHICLE CRASHED IN THE DRIVER'S SIDE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUFFERED FROM WHIPLASH WHICH REQUIRED MEDICAL TREATMENT. THE DRIVER IN THE OTHER VEHICLE WAS TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

Electrical System
Filed Oct 2, 2014NC

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/20/14*CN

Electrical System
Filed Sep 30, 2014WV

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Sep 29, 201460,000 milesIL

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE DRIVING 57 MPH, THE ENGINE STALLED AND THE AIR BAG AND ABS WARNING INDICATORS WERE ILLUMINATED. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Air BagsCrash1 injured
Filed Sep 22, 201433,000 milesMI

I WAS STANDING STILL AT RED LIGHT OLD VAN WITH STEEL BUMPER RAN INTO BACK OF ME KNOCKING ME FORWARD AN OUT AGAINST STEERING WHEEL AIR BAG FAILED TO DEPLOY I WAS INJURED CAR HAD EXTENSIVE DAMAGE. *TR

Engine
Filed Sep 17, 2014107,000 milesSC

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE IDLING, THE VEHICLE DECELERATED AND STALLED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT TAKEN TO A MECHANIC TO BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.

Engine
Filed Sep 16, 2014PA

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS AND WAS TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE ENGINE SENSOR FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.

Electrical System
Filed Sep 11, 201492,030 milesMI

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO WAIT A WHILE BEFORE THE VEHICLE COULD BE RESTARTED. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,030.

Air BagsCrash1 injured
Filed Sep 9, 201480,000 milesCA

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ONE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DEALER REPAIRED THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE SPEED WAS UNKNOWN. THE FAILURE MILEAGE WAS 80,000. UPDATED 10/23/14*CN UPDATED 05/21/2015 *JS

Air BagsCrash1 injured
Filed Sep 8, 2014142,000 milesIL

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED THE VEHICLE INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS INJURED AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS INOPERABLE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 142,000.

Steering › Column
Filed Sep 8, 2014NJ

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). WHILE TURNING THE STEERING WHEEL, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE STEERING COLUMN AND THE SERVICE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

Engine
Filed Sep 4, 2014140,000 milesSC

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

SuspensionCrash
Filed Sep 4, 2014TN

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING THE 35 MPH, THE VEHICLE STARTED TO VIBRATED CAUSING THE CONTACT TO LOSE CONTROL AND CRASHED INTO CONSTRUCTION BARRIER. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V35500 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 151,291.

Engine
Filed Sep 2, 2014135,000 milesMO

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. AN INDEPENDENT MECHANIC STATED THAT THE THROTTLE POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

Engine
Filed Aug 31, 2014109,527 milesSC

I WAS LEAVING A RESTAURANT AND AS I WAS CROSSING THE INTERSECTION MY CAR SHUT OFF ,I GOT IT STARTED AND AS I GOT TO THE RED LIGHT IT SHUT OFF AGAIN SO HAD TO KEEP MY FOOT ON THE BRAKE AND GAS AT THE SAME TIME. ONCE I GOT BACK ON THE INTERSTATE I HAD NO MORE PROBLEMS. ABOUT 6 MONTHS LATER I WAS AT MCDONALDS DRIVE-THRU AT 2AM WHEN MY CAR SHUT OFF, I COASTED INTO THE CLOSEST PARKING SPACE AND MY CAR LOCKED UP AND I HAD NO POWER AT ALL AND I WAS LOCKED INSIDE I MANUALLY UNLOCKED MY DOOR GOT OUT OF MY CAR AND I HAD TO CALL AAA. MY CAR WOULD NOT CRANK WHEN AAA MAN TRIED TO JUMP UNDER THE HOOD, HE HAD TO TAKE MY BACKSEAT OUT TO JUMP START IT, HE GOT IT STARTED AND HE TOLD ME HE COULDN'T UNDERSTAND WHAT HAPPENED. ON ANOTHER OCCASION MY GAS PEDAL STICKS AND I HAD TO PULL OVER AND SHUT MY CAR OFF AND I WAITED ABOUT 5 MINUTES AND STARTED MY CAR UP AND IT WAS FINE AFTER THAT, AND MY CAR STILL SHUTS OFF MOST WHEN I AM IDLING OR GOING SLOW THRU TOWN AND MY SERVICE STABILITY WARNING STEADY RUNS, I TURN THE RESET BUTTON AND IT COMES BACK ON , PLEASE HELP ME FIX THESE PROBLEMS BECAUSE I LOVE MY CAR. *TR

Structure › Body
Filed Aug 27, 201487,124 milesWA

I DROVE UP TO VALLE PARKING, STOPPED TO INSERT VALLE PARKING KEY. IGNITION FROZEN-COULD NOT INSERT KEY. STEERING WHEEL LOCKED. COULD NOT CONTACT ONSTAR. EVERYTHING FROZE? CALLED ONSTAR WITH MY CELL PHONE? THEY SENT A WRECKER TO TOW CAR TO CADILLAC DEALER(APPROXIMATELY 25 MILES AWAY). CADILLAC ADVISED "IGNITION LOCK CYLINDER JAMMED AND WILL NOT ROTATE". CADILLAC DEALER "CODED AND INSTALLED NEW IGNITION LOCK CYLINDER", FOR WHICH I PAID $632.86. SHOULD THIS BE INCLUDED IN "IGNITION RECALL"? SHOULDN'T I BE REFUNDED THE $632.86 I PAID FOR THESE REPAIRS? *TR

Electrical System
Filed Aug 21, 2014IN

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Aug 21, 201472,000 milesNM

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE VEERED OFF THE ROAD INTO BRUSHES AND THE VEHICLE CAME TO A STOP. THERE WERE UNKNOWN WARNING LIGHTS THAT ILLUMINATED. THE FAILURE OCCURRED ON TWO OCCASIONS. THE CONTACT STATED THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) BUT THE PART NEEDED WAS NOT AVAILABLE. THE VEHICLE WAS TOWED AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

Fuel/Propulsion System
Filed Aug 19, 201470,000 milesIA

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE FUEL FILLER TUBE CORRODED AND AS A RESULT, IT PREVENTED THE GAS CAP FROM COMPLETELY CLOSING CAUSING THE CHECK ENGINE WARNING LIGHT TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSE THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

SteeringCrash1 injured
Filed Aug 19, 20143,700 milesTN

WHILE DRIVING IN RAINY CONDITIONS, THE DRIVER, MY DAD, EXITED AN INTERSTATE HIGHWAY ONTO A DOWN-SLOPED RAMP. NEAR THE TERMINATION POINT OF EXIT WHERE IT HAD A LEFT TURN AND A RIGHT TURN LANE, HE ATTEMPTED TO TURN THE STEERING WHEEL TO THE RIGHT TO ENTER THE RIGHT TURN LANE. HOWEVER, THE STEERING WHEEL LOCKED UP, FAILING TO TURN THE WHEELS TO THE RIGHT, AND THE CAR STRUCK ANOTHER CAR SITTING IN THE LEFT-TURN LANE. MY MOTHER, WHO WAS SITTING IN THE FRONT PASSENGER SEAT, SUFFERED WHIPLASH AS A RESULT OF THE INCIDENT. MY DAD EXPERIENCED THE RAINY WEATHER STEERING PROBLEM MANY TIMES DURING THE 41,000 MILES HE DROVE THE CAR. ALTHOUGH HE ADDRESSED THE PROBLEM WITH VARIOUS CADILLAC DEALERSHIPS AND INDEPENDENT MECHANICS SEVERAL TIMES, NONE OF THEM EVER FIXED IT. I INHERITED THE CAR UPON MY DAD'S DEATH, AND THE FIRST TIME I DROVE IT IN THE RAIN IN DECEMBER 2012, THE STEERING WHEEL FROZE WHEN I ATTEMPTED TO MAKE A LEFT TURN ON A CITY STREET, AND I NEARLY STRUCK A PEDESTRIAN CROSSING THE STREET. I REPORTED IT TO CADILLAC VIA THEIR WEBSITE IN DECEMBER 2012, BUT THEY DIDN'T RESPOND TO MY INQUIRY. THE CAR IS VIRTUALLY USELESS TO ME, BUT I, OUT OF GOOD CONSCIENCE, WON'T SELL IT TO SOMEONE ELSE. THIS PROBLEM HAS BEEN REPORTED REPEATEDLY TO THE NHTSA AND ON MANY WEBSITES, SUCH AS HTTP://WWW.ARFC.ORG/COMPLAINTS/2004/CADILLAC/DEVILLE/STEERING/PROBLEM.ASPX AND HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/16219/CADILLAC/DEVILLE/CADILLAC-DEVILLE-STEERING-PROBLEMS. AN UNSUSPECTING PERSON DRIVING A CAR WITH

Visibility › Power Window Devices and Controls
Filed Aug 19, 201448,000 milesNV

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW FAILED TO ROLL UP OR DOWN PROPERLY. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO AN UNKNOWN MANUFACTURER RECALL RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

Electrical System
Filed Aug 18, 201478,000 milesAZ

WHEN THE KEY WAS INSERTED INTO THE IGNITION IT DID NOT GO IN. IT APPEARS DUE TO A GM RECALL #14299 THIS CONTRIBUTED TO, WHAT SEAMS, THE TUMBLERS FALLING & THE KEY WILL NOT INSERT. THE VEHICLE IS NOW DISABLED. I BELIEVE THIS IS GM'S FAUL & SHOULD BE UNDER THEIR WARRANTY. *TR

Air Bags
Filed Jul 24, 201413,000 milesCA

AIR BAG WARNING LIGHT HAS COME ON FOR A THIRD TIME AFTER DEALER REPAIRED IT TWICE. FIRST TIME IT WAS A LOOSE CONNECTION. SECOND TIME RT. REAR AIRBAG WAS REPLACED. ALL WITHIN A PERIOD OF DRIVING IT 7,000 MILES. *TR

Visibility/Wiper
Filed Jul 21, 2014170,000 milesMI

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT BOTH REAR WINDOWS HAVE MALFUNCTIONED. THE CONTACT MENTIONED THAT THE WINDOWS DROPPED DOWN INTO THE DOOR AND COULD NOT BE RAISED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

Electrical System
Filed Jul 16, 201429,276 milesCA

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE INSTRUMENT PANEL LIGHTING FAILED. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,276 AND THE CURRENT MILEAGE WAS 295,527. UPDATED 8/29/14*CN THE CONSUMER STATED THE BACK UP WARNING LIGHT INDICATORS WOULD LIGHT UP AND THE CHIME SOUNDED, BUT THERE WAS NOTHING BEHIND, THE VEHICLE. UPDATED 09/18/19

Tires
Filed Jul 15, 2014100,700 milesCA

TL-THE CONTACT OWNS A 2004 CADILLAC DEVILLE EQUIPPED WITH LANVIGATOR COMFORT 1 TIRES, SIZE 225/60/R16. THE CONTACT STATED WHILE DRIVING 70 MPH, THE POLICE PULLED HIM OVER AND INFORMED HIM THAT THE DRIVER REAR TIRE HAD JUST EXPLODED AND THERE WAS PIECE OF RUBBER ON THE ROAD. THE VEHICLE WAS TOWED TO INDEPENDENT MECHANICS AND THE TIRE WAS REPLACED. ONCE THE CONTACT REACHED HOME HE CONTACTED THE TIRE DEALERS WHO INFORMED HIM THAT HE DROVE THE VEHICLE WITHOUT AIR. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE OF THE TIRE WAS 700. THE VEHICLE FAILURE MILEAGE WAS 100,700. AN

Engine
Filed Jul 14, 2014113,000 milesWV

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN IDLING UNCONTROLLABLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 113,000. UPDATED 12/09/14*LJ UPDATED 08/23/2017*CT

Air Bags
Filed Jul 4, 201475,940 milesPA

I ENTERED MY CAR AND PUT THE KEY IN THE IGNITION WHEN I STARTED THE CAR THE DRIVERS AIR BAG ACTIVATED. I WAS BACK IN MY SEAT SO IT NEVER TOUCHED ME.....UPDATED 07/23/14 *BF

Engine
Filed Jun 28, 201468,500 milesPA

3 TIMES SAME DAY AT RED LIGHT ENGINE DIED, RESTARTED EACH TIME, SCARY SITUATION IN HEAVY TRAFFIC.AT MYRTLE BEACH S.C. *TR

Electrical System › Ignition › Switch
Filed Jun 24, 201446,764 milesVA

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION SWITCH IN ORDER TO START THE VEHICLE. THE FAILURE HAS CONTINUED TO RECCURED OVER A PERIOD OF TWO MONTHS. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MAILEAGE WAS 46,764.

Electrical System
Filed Jun 17, 201487,500 milesWA

WE DROVE THE VEHICLE IN QUESTION TO WALMART. WE WERE IN THE STORE FOR APPROX. 15-30 MINUTES BEFORE RETURNING TO VEHICLE, USING THE KEYLESS ENTRY REMOTE TO UNLOCK THE CAR. UPON ENTERING THE CAR, WE COULD NOT INSERT THE KEY INTO THE IGNITION- THE ANTI-THEFT SYSTEM WAS STILL ENGAGED. WE TRIED EVERYTHING WE COULD THINK OF- LOCK AND UNLOCK WITH KEY FOB, LOCK AND UNLOCK WITH KEY IN DOOR, UNPLUG BATTERY AND PLUG IT BACK IN, AND EVEN TRYING TO LUBE UP THE IGNITION PIECES TO SEE IF THEY WERE JUST STUCK- AND NOTHING HAS WORKED. IT'S NOW AN OVER-SIZED PAPERWEIGHT SITTING IN THE PARKING LOT OF OUR APARTMENT COMPLEX. *TR

Electrical System
Filed Jun 15, 2014GA

I HAVE HAD MY DEVILLE FOR 31/2 YRS. 33,600MILES WHEN I BROUGHT IT. I HAVE REPLACED REGULATORS IN THREE WINDOWS AND AT THIS TIME THEY NEED TO BE REPLACED ONCE AGAIN. SOMETHING HAS TO BE WRONG WITH THESE WIINDOWS. I AM ON DISABITY. NEED NOT SAY NO MORE ON THAT. BUT I FEEL THERE IS A SERIOUS PROBLEM WITH THIS AND IT SHOULD BE ADDRESSED. AT THIS I HAVE 71,00 MILES AND I LOVE MY CAR, ORIGINAL PAINT JOB GREAT,NO DAMAGES ON MY CAR. I TAKE GREAT CARE CAUSE IT HAS TO LAST ME. ALSO I HAVE ONSTAR AND I MUST SAY IT WASN'T WORTH ALL THE MONEY I PUT ON. I YOU REFUND MY FUNDS SERIOUSLY. OH YES I HAVE REPLACE TWO WINDOWS TWICE THIS WILL THE 3RD TIME. YOU RECIEVED THE MONEY FOR THESE CARS. "DO YOU THINK THERE IS A PROBLEM WITH YOUR PRODUCT..TELL ME"? THIS REPLACEMEMENT SHOULD BE ON YOU GUYS, WHAT YOU SAY!....THANK YOU VERY MUCH! *JS

Power Train
Filed May 11, 2014118,450 milesOH

THIS CAR HAS CONTINUALLY STALLED OUT AT DIFFERENT SPEEDS. I WAS TOLD IT WAS THE THROTTLE POSITION SENSOR SO I REPLACED THAT. THAT SEEMED TO FIX IT TEMPORARILY BUT JUST YESTERDAY I WAS DRIVING ON THE HIGHWAY AND THE CAR COMPLETELY CUT OFF GOING 55MPH PLUS. THE CAR COMPLETELY STALLED DIED OUT AND I HAD NO CONTROL OVER ANYTHING. HAD THIS HAPPENED IN THE FAST LANE WITH MORE TRAFFIC MY DEATH WOULD HAVE BEEN ON THE NEWS. I WANT THIS FIXED AT NO COST TO ME AS THIS IS LUDICROUS THIS CAR HAS SUCH A DEFECT. I BUY A HIGH END LUXURY CAR FOR HIGH END LUXURY NOT TO BE IN A PINTO TYPE DEATH TRAP. I WANT THIS DOCUMENTED SO OTHERS ALSO KNOW ABOUT THIS ISSUE AS DEALER SHOULD KNOW ABOUT ISSUE AND NOT BEING ABLE TO REPLICATE RESULTS IS BS AS I STATED IT DOESN'T HAPPEN OFTEN BUT AT RANDOM TIMES. CAR STARTS UP RIGHT AFTER THE STALL BUT THE STALL IS THE HORRIFIC ISSUE! *TR

Engine
Filed May 10, 2014MI

MY LAST OIL CHANGE, I WAS TOLD THAT I HAD A LEAK IN THE BLOCK AND THAT ONLY THE DEALERSHIP COULD FIX. I WAS ALSO TOLD TO BE WARE THAT THE COST WOULD BE VERY EXPENSIVE. *TR

Air Bags
Filed Apr 27, 2014115,000 milesPA

WHILE PICKING UP MY WIFE AT THE HOSPITAL, I REMOVED THE KEYS FROM THE IGNITION AND OPENED THE TRUCK PUT MY WIFE'S ROLATOR IN THE TRUCK AND ENSURED SHE WAS SAFELY IN THE VEHICLE. I THEN WENT AROUND TO THE DRIVER'S SIDE AND GOT INTO THE VEHICLE WHEN I INSERTED THE KEY INTO THE IGNITION THE DRIVER'S SIDE AIR BAG DEPLOYED. THERE WAS NO COLLISION NOR EVEN MOVEMENT OF THE VEHICLE WHEN THE AIR BAG DEPLOYED. THE VEHICLE WAS TOWED TO THE DEALER. *TR

Air Bags
Filed Apr 27, 2014118,000 milesPA

I WAS PICKING UP MY WIFE FROM HER CARDIAC REHABILITATION EXERCISE PROGRAM AT THE HOSPITAL. I PULLED UP TO THE DOOR, SHUT THE CAR OFF TO ASSIST MY WIFE AND PUT HER ROLATOR INTO THE TRUNK. AFTER PLACING THE ROLATOR INTO THE TRUNK AND ENSURING MY WIFE WAS SAFELY WITHIN THE VEHICLE I GOT INTO THE VEHICLE AND INSERTED THE KEY INTO THE IGNITION. IMMEDIATELY THE DRIVER'S SIDE AIR BAG DEPLOYED EVEN THOUGH THE VEHICLE DID NOT CONTACT ANYTHING IN FACT WAS NOT EVEN MOVING NOR IN GEAR. THE VEHICLE IS CURRENTLY AT THE DEALER FOR ANALYSIS AND REPAIR. *TR

Engine
Filed Apr 10, 2014138,000 milesNJ

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE THE DEALER WAS PERFORMING AN OIL CHANGE ON THE VEHICLE, A LEAKING GASKET WAS DISCOVERED FROM THE BOTTOM PART OF THE ENGINE. THE FAILURE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 138,000. THE VIN WAS NOT AVAILABLE.

EngineFire
Filed Apr 9, 201449,046 milesTN

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE ENGINE OIL LEAKED ONTO THE EXHAUST SYSTEM AND CAUSED THE ENGINE TO SMOKE. THE DEALER STATED THAT THE ENGINE VALVE COVER SEAL AND GASKET NEEDED TO BE REPLACED; HOWEVER, THE MANUFACTURER DENIED ASSISTANCE WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,046. THE CURRENT MILEAGE WAS 101,700.

Air BagsCrash
Filed Mar 24, 2014138,000 milesNE

I WAS TRAVELING SOUTH ON HIGHWAY 385 WHEN A DEER FLEW OUT IN FRONT OF ME. WE HIT HEAD ON DESTROYING THE WHOLE FRONT END OF MY CAR. I WOULD LIKE TO KNOW WHY THE AIR BAGS DID NOT GO OFF IF THAT DEER WOULD HAVE FLOWN UP ON THE HOOD AND CAME THROUGH THE WINDSHIELD IT COULD HAVE KILLED ME. THE AIR BAG COULD HAVE SAVED MY LIFE. WHY DID IT NOT DEPLOY. *TR

Steering
Filed Mar 12, 201490,000 milesGA

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, HE DROVE OVER A PUDDLE OF WATER WHEN THE POWER STEERING ASSIST FAILED WITHOUT WARNING. THE CONTACT CONTINUED TO DRIVE WITH THE FAILURE. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INDICATED A DEFLECTOR OVER THE BELT NEEDS TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 04/12/14 MA THE CONSUMER STATED SPLASH GUARDS WERE INSTALLED ON THE VEHICLE. HOWEVER, IT DID NOT RESOLVE THE PROBLEM. UPDATED 05/14/14 *TR

Electrical System
Filed Mar 9, 201454,000 milesCA

WHILE DRIVING THE ENGINE WOULD STALL INTERMITTENTLY. IT FREQUENTLY HAPPENED ON THE FREEWAYS WHILE DRIVING 55 MPH, BUT WAS NOT NECESSARILY CONFINED TO FREEWAY DRIVING. IT HAPPENED ON SIDE STREETS AND WHILE CROSSING THE RAILROAD TRACKS AND INTERSECTIONS. WE TOOK THE VEHICLE TO OUR DEALER. THEY TOLD US REPEATEDLY THAT THEY COULDN'T DUPLICATE THE PROBLEM. BETWEEN OCTOBER 2013 AND JAN/FEB 2014 WE SPENT OVER $2,000 FOR DIFFERENT PARTS THE DEALER THOUGHT WAS THE PROBLEM. TO BE FAIR, PART OF THE MONEY WAS SPENT FOR BRAKES AND OTHER SERVICE. MY HUSBAND PASSED AWAY JAN. 28, 2014 AND THE VEHICLE WAS AT THE DEALERS. IT STILL WASN'T FIXED. I ASKED THEM TO PLEASE KEEP THE CAR AND SEE IF THEY COULD FIND WHY THE STALLING WAS HAPPENING. THEY KEPT THE CAR FOR ABOUT 2 WEEKS AND CALLED AND SAID THEY FOUND THE PROBLEM AND THEY WOULD ONLY CHARGE ME FOR PARTS AND NOT LABOR. I BELIEVE THIS VEHICLE SHOULD BE ON THE RECALL LIST. I, TOO HAD PROBLEMS WITH WINDOWS FALLING DOWN. *TR

Visibility › Power Window Devices and Controls
Filed Feb 25, 201445,041 milesCA

RIGHT FRONT WINDOW DROPPED/BROKE DOWN CAUSING A $500 REPAIR. THREE MONTHS LATTER THE LEFT REAR WINDOW ALSO BROKE CAUSING ANOTHER $500 REPAIR. NOW, IN 2014 THE RIGHT REAR WINDOW HAS BROKEN, WHILE DRIVING ON THE FREEWAY, STARTLING MY WIFE AND GRANDCHILD WITH ANOTHER VERY LOUD BANG! THIS IS A CONTINUING PROBLEM ON A CAR THAT ONLY HAS 48,500 MILES ON IT, AND IS ALWAYS PARKED INSIDE A GARAGE. THERE ARE WAY TOO MANY REPORTS OF THIS HAPPENING FOR THE FEDS OR GM NOT TO DO SOMETHING ABOUT THIS FAILURE! *TR

Visibility › Power Window Devices and Controls
Filed Dec 29, 2013GA

ALL FOUR WINDOWS ARE DEFECTIVE. THEY FELL DOWN ONE AFTER ANOTHER STARTING A YEAR AFTER PURCHASE, AND WILL NOT SAY UP. THIS ISSUE IS WIDESPREAD AND POPULAR WITH THIS MODEL AND YEAR VEHICLE. THEY MADE A CRACKLING SOUND AND FELL DOWN FOR NO REASON OF MY OWN. I WAS QUOTED A PRICE OF $199 TO REPAIR EACH WINDOW. IT IS 2013 AND I STILL HAVEN'T REPAIRED ANY OF THE WINDOWS. THIS VEHICLE NEEDS TO BE RECALLED TO REPAIR THIS FACTORY DEFECT. THIS ISSUE IS VERY DISCONCERTING, EMBARRASSING AND A NUISANCE. *TR

Steering
Filed Nov 7, 201324,000 milesMD

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AT UNKNOWN SPEEDS, THE STEERING WHEEL SEIZED. THE CONTACT STOPPED THE VEHICLE TO RESTART IT AND IT FUNCTIONED PROPERLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000. ..UPDATED 12-30-13 *BF

Steering
Filed Aug 22, 201345,000 milesAL

WHILE TURNING AT LOW SPEED, THE STEERING LOCKED AND THE WHEEL COULD NOT BE TURNED. CONDITIONS WERE WET/RAIN. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST YEAR. MY REGULAR SERVICE MAN HAS CONTACTED GM REGARDING THIS, AND THEY HAVE NO FIX. THIS IS OBVIOUSLY A KNOWN PROBLEM. THIS IS VERY DANGEROUS. *TR

Electrical System
Filed Aug 3, 201342,076 milesAZ

MY CADILLAC DEVILLE 2004 WINDOWS HAVE ALL BEEN REPLACED FIRST IT WAS THE DRIVER SIDE WINDOW FELL ALL THE WAY DOWN COULD NOT GET TO GO UP THEN FRONT PASSENGER SIDE MADE A CRACKING SOUND SO I PUT THE WINDOW DOWN AND IT SOUND LIKE IT WAS GOING TO CRACK THEN TOOK MY CAR TO MY MECHANIC AND HE SAYS WOW I HAVE NEVER SEEN A GOOD CAR LIKE CADILLAC HAVE SO MANY WINDOW PROBLEMS SO NOW THAT I GOT THESE 2 FIXED MY MECHANIC SAYS MAYBE EXERCISE YOUR WINDOWS EVERY TIME YOU GET IN CAR SO I DID THEN IT WAS THE DRIVER SIDE BACK THAT GOT STUCK AND THEN THE OTHER WENT IN A COUPLE OF WEEKS ALL I DID WAS MAKING MY WINDOW S GO UP AND DOWN I LIVE IN THE DESERT ON A DIRT ROAD SO MY WINDOWS NEVER GO DOWN AT 250 DOLLARS PER WINDOW THAT REALLY NEEDS TO BE LOOKED INTO. SO NOW I WILL NEVER ROLL MY WINDOWS DOWN AGAIN I HAVE TAPE OVER THE BUTTONS SO THAT NO ONE WILL USE THEM. *TR

Steering
Filed Jun 24, 201325,000 milesMD

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT SHE WAS UNABLE TO CONTROL THE STEERING WHEEL. NONE OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO MOVE THE VEHICLE TO THE SIDE OF THE ROAD; HOWEVER, WHEN SHE BEGAN TO SHIFT GEARS THE STEERING WHEEL BEGAN TO FUNCTION AT A MINIMUM. THE FAILURE OCCURRED WHEN THE CONTACT MADE A LEFT TURN. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE AND CURRENT MILEAGE WAS 25,000. *TR

Engine
Filed Nov 2, 201240,000 milesFL

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND RESUMED NORMALLY. THE FAILURE RECURRED SEVEN TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING UT REGISTERED NO TROUBLE CODES. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Steering
Filed Sep 1, 201251,230 milesTX

CAR WOULD NOT STEER TO RIGHT IN RAIN. DIFFICULT TO TURN STEERING WHEEL ESPECIALLY TO THE RIGHT. ONLY AFTER STOPPING COULD I TURN THE VEHICLE TO THE RIGHT W/O CONSIDERABLE DIFFICULTY. MY WIFE HAD COMPLAINED ABOUT THIS BEFORE BUT I DID NOT THINK IT WAS LIKE THIS. THE DEALER TOLD MY WIFE THEY HAVE THIS PROBLEM. IF SO IT IS GOING TO GET SOMEONE KILLED. THE CAR IS AN 04 MODEL AND HAS JUST OVER 51,000 MILES. *TR

Engine
Filed Aug 23, 201294,000 milesMO

VEHICLE OVERHEATED, ENGINE WENT INTO PROTECT MODE, DRIVER INFO CENTER DIRECTED ME TO SHUT DOWN VEHICLE, I PULLED OFF TO THE SIDE OF THE ROAD PROMPTLY AND SHUT VEHICLE DOWN. I WAITED FOR 15 MINUTES, TURNED IGNITION TO ON POSITION, AND IT READ IT WAS COOLED DOWN ENOUGH TO DRIVE. I TOOK OFF ONTO THE ROAD AGAIN, A HALF A MILE LATER, I HAD TO DO THE SAME THING. I WAITED 30 MINUTES FOR A SOME ONE TO MEET ME AT THE LOCATION, THIS PERSON RESTARTED THE VEHICLE AND DROVE IT 2 MILES TO MY HOUSE, WHERE IT OVERHEATED AGAIN IN THE DRIVEWAY. AFTER REPLACING THE WATER PUMP, BELTS, THERMOSTAT, AND RADIATOR, IT WAS DISCOVERED THAT THE HEAD BOLTS WERE INDEED WHAT WAS CAUSING THE VEHICLE TO OVERHEAT. THE MECHANIC FOUND THAT THEY WERE AT THE INCORRECT TORQUE AND THAT THERE WAS COMBUSTION CHEMICALS IN THE COOLING SYSTEM. I NOW AM REPLACING THE GASKETS, BOLTS, AND MAY HAVE TO GET THE HEADS MACHINED, BUT WORK HAS NOT BEEN COMPLETED ON THE VEHICLE AS OF YET. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Cadillac Deville → · Every Deville year → · How the figures are calculated →