Page 2 of 3 · complaints 51–100 of 145

2003 Cadillac Deville complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Electrical System
Filed Oct 20, 2014174,000 milesCA

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND REQUIRED A JUMP TO BE RESTARTED. ALSO, THE CONTACT STATED THAT THE KEY FAILED TO ENTER THE IGNITION AND THE STEERING WHEEL SEIZED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.

Electrical System
Filed Oct 18, 201414,878 milesMA

I HAVE A LENGTHY COMPLAINT THAT I WILL SEND TO YOUR EMAIL ADDRESS AS AN ATTACHMENT ? THANKYOU ! *TR

Electrical System
Filed Oct 14, 2014NC

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Oct 10, 2014NH

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE REMEDY FAILED TO REMEDY THE VEHICLE. AS A RESULT, THE KEY WAS UNABLE TO BE ENTERED INTO THE IGNITION IN ORDER TO START THE VEHICLE PROPERLY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE PRIOR TO THE RECALL REMEDY.

Unknown or Other
Filed Oct 8, 201460,000 milesNY

I WAS TOLD BY CITY SERVICE QUEENS NEW YORK THAT AT LONG LAST THAT THE RECALL PART WAS READY TO BE INSTALLED AND WHEN I ARRIVED THE NEXT MORNING APPOINTMENT I WAS TOLD THAT GM DID NOT DELIVER THE PART. I'M AT AN IN PASS AND VERY ANNOYED. *TR

Electrical System
Filed Oct 7, 2014KY

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER STATED THAT THE PARTS WERE DUE TO BECOME AVAILABLE FOR ANOTHER MONTH. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

Electrical System
Filed Oct 1, 2014NY

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Sep 30, 201486,000 milesNY

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 45 MPH, THE TEMPERATURE WARNING INDICATOR ILLUMINATED AND THE VEHICLE OVERHEATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS A BLOWN HEAD GASKET, WHICH CAUSED INTERNAL DAMAGE TO THE ENGINE. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

Electrical System
Filed Sep 25, 201455,000 milesCT

FOR THE SECOND TIME IN ABOUT ONE MONTH, THE ENGINE DIED AND ELECTRIC POWER WENT OUT (DASHBOARD LIGHTS). THE CAR RESTARTED WITHOUT DIFFICULTY WHEN I PULLED OFF THE ROAD AND PUT IT INTO PARK. WE RECEIVED A RECALL NOTICE ON THIS VEHICLE IN AUGUST. AFTER THE FIRST INCIDENT I CAREFULLY CHECKED THE BATTERY CABLES AND FOUND NOTHING WRONG. THE BATTERY IS ALMOST NEW. AFTER GETTING THE RECALL NOTICE I CHECKED THE OPERATION OF THE IGNITION SWITCH AND I FOUND THAT THE DETENT WORKS PERFECTLY. I HAD TURN THE KEY CCW BY A LARGE AMOUNT TO TURN OFF THE ENGINE AND NO AMOUNT OF JIGGLING WOULD CAUSE THE FAULT. TWO DIFFERENT KEYS WERE INVOLVED IN THE TWO EPISODES. THERE IS NO POSSIBILITY THAT MY FAILURES ARE RELATED TO WEIGHT HANGING ON THE KEY.EVEN SO I ASKED THE LOCAL DEALER AS WELL AS THE GM HOTLINE WHEN THEY CAN INSTALL THE "FIXES" AND I WAS TOLD THAT NO PARTS MAY BE AVAILABLE FOR MONTHS. ABOUT TWO WEEKS AGO A PERSON ON THE GM HOTLINE PROMISED TO FIND A DEALER WITH PARTS AND CALL ME BACK BUT DID NOT DO SO. I HAVE NO CONFIDENCE THAT GM WILL SOLVE MY PROBLEM WITH THEIR RECALL FIX, IF AND WHEN IT IS EXECUTED, AND FEAR THAT THERE IS ANOTHER COMMON CAUSE FOR THE MANY FAILURES THAT HAVE BEEN REPORTED. *TR

Electrical System
Filed Sep 25, 2014120,000 milesKS

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED AND STALLED. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE DEALER WAS CONTACTED SEVERAL TIMES AND WAS TOLD THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Engine and Engine Cooling › Cooling System › Radiator Assembly
Filed Sep 22, 20147,000 milesNC

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT MENTIONED AT OTHER TIMES A WARNING LIGHT ILLUMINATED AND A MESSAGE DISPLAYED THAT FLUID WAS NEEDED IN THE RADIATOR. THE FLUID HAD TO BE CHANGED FREQUENTLY BETWEEN 600-800 MILES. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 7,000.

Air Bags
Filed Sep 9, 201466,000 milesWA

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT THE SERVICE ENGINE INDICATOR REMAINED ILLUMINATED. THE DEALER STATED THAT THE PASSENGER SIDE AIR BAG WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 66,000. UPDATED 11/14/14*CN UPDATED 7/28/2015 *JS

Engine
Filed Sep 4, 201470,000 milesPA

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE ENGINE STALLED WITHOUT WARNING. THE PROBLEM RECURRED MULTIPLE TIMES. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS WERE UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

EngineCrash3 injured
Filed Sep 2, 2014120,000 milesMI

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK AND JAW INJURIES AND THE OTHER TWO PASSENGERS SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Electrical System › Ignition › Anti-theft › Control Module
Filed Aug 29, 2014100,000 milesWA

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE ANTI-THEFT WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED AND BECAME PROGRESSIVELY WORSE. RECENTLY, THE BATTERY HAD TO BE DISCONNECTED IN ORDER TO STOP THE HORN FROM SOUNDING DUE TO THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER WAS NOT ABLE TO PROVIDE A SPECIFIC DATE AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Electrical System
Filed Aug 28, 2014125,000 milesIL

A RECALL LETTER WAS SENT TO ME, I CONTACTED TO GM TO LET THEM KNOW THEIR RECALL WAS A LITTLE TOO LATE AND LUCKILY I WAS NOT ON THE ROAD WHEN THIS HAPPENED I WAS IN A STORE PARKING LOT WHEN THIS OCCURRED. I EXPERIENCED COMPLETE LOSS OF BRAKES,STEERING AND ELECTRICAL. I THOUGHT IT WAS A BATTERY ISSUE. I PURCHASED A NEW BATTERY. I HAD TO CARRY THE BATTERY 3 MILES EACH WAY, IT WAS NOT THE BATTERY .CAR WAS TOWED, REPAIRS WERE FOUND TO BE IGNITION PROBLEM AND A MODULE NEEDED TO BE REPLACED, COSTING OVER $800, HOW DO I GET REIMBURSED FOR THIS? GM SAID THEY WOULD GET BACK TO ME AND ITS BEEN 3 WEEKS,I HAVE HEARD NOTHING. I WOULD APPRECIATE YOUR HELP. I HAVE ALL THE RECEIPTS AND HAD WE BEEN TOLD OF THE RECALL A BIG EXPENSE MIGHT OF BEEN SAVED,HOW DO I GET SOME SORT OF CLAIM FORM TO GET REIMBURSED? *TR

Electronic Stability Control (esc)
Filed Aug 27, 201425,000 milesCA

IT IS SETTING IN THE GARAGE, AND I HAVE NO CAR BECAUSE I'VE BEEN SENT A NOTICE THAT IT'S RECALLED BECAUSE OF THE KEY PROBLEM, BUT THEY HAVE NO PARTS!!! SO, I AM WITHOUT A CAR, IN THE COUNTRY. THEY SHOULD SUPPLY ME A CAR IF THEY CAN'T FIX IT! *TR

Electrical System
Filed Aug 26, 2014125,000 milesGA

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED AND ALL OF THE LIGHTS IN THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT AN IGNITION SWITCH AND KEYS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

Steering
Filed Aug 22, 201450,150 milesNC

I WAS DRIVING AT APPROXIMATELY 60 MHP ON I77 NORTH - WITHOUT NOTICE OF ANY KIND IT BECAME VERY DIFFICULT TO STEER MY VEHICLE AND I LOST CONTROL AS WELL AS ALL POWER & ACCELERATION. ALL OF THIS HAPPENED SO FAST BUT I LOOKED DOWN AND NOTICED SEVERAL DASH BOARD/WARNING LIGHTS ON. THESE LIGHTS NORMALLY ONLY GO ON FOR A SECOND OR SO WHEN STARTING THE CAR. HAVING NO POWER OR ACCELERATION I WAS ABLE TO NAVIGATE MY CAR TO THE SIDE OF THE ROAD WITH OUT AN ACCIDENT BUT IMMEDIATELY NOTICED THAT MY IGNITION WAS ALREADY TURNED OFF. THE IGNITION KEY WAS NOT ALL THE OFF - JUST IN THE POSITION AS IF I WAS PARKED AND WANTED TO LISTEN TO THE RADIO. ONCE PULLED OVER I PLACED THE CAR IN "PARK" TURNED THE KEY ALL THE WAY OFF AND RESTARTED THE CAR. IT STARTED RIGHT UP. HOWEVER, NOW BOTH MY "SERVICE ENGINE SOON LIGHT" AND "AIR BAG" LIGHT STAYS ILLUMINATED AT ALL TIMES. THEY DO NOT GO OUT ONCE THE CAR IS STARTED. I AM NOT ABLE TO NOTICE ANY DIFFERENCE IN THE PERFORMANCE OR HANDLING AT THIS TIME BUT AM CONCERNED WITH THE LIGHTS REMAINING ON AT ALL TIMES WHEN DRIVING AS WELL AS THE SAFETY OF THE AIR BAGS. *TR

Electrical System › Ignition › Switch
Filed Aug 21, 201469,000 milesIL

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT INDICATED THAT THE IGNITION SWITCH WAS REPLACED THREE TIMES BY THE INDEPENDENT MECHANIC AND ONCE BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

Steering
Filed Aug 21, 2014103,000 milesIN

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. WHEN THE CONTACT STARTED THE VEHICLE, IT SHOOK VIOLENTLY AND THE SPEED INCREASED WHILE DRIVING. THE DEALER REPLACED THE POWER STEERING PUMP, BUT THE FAILURE RECURRED. THE VEHICLE CONTINUED TO SHAKE VIOLENTLY AND THE CONTACT HAD TO APPLY FORCE TO HOLD THE STEERING WHEEL WHILE DRIVING. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

Electrical System
Filed Aug 20, 2014MI

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

Service BrakesCrash
Filed Aug 19, 2014150,000 milesFL

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKES FAILED TO STOP THE VEHICLE AND THE BRAKE LIGHTS ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

Electrical System
Filed Aug 19, 2014LA

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 10/02/14*LJ UPDATED 03/3/2015 *JS

Electrical System
Filed Aug 19, 2014MI

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Power Train › Automatic Transmission
Filed Aug 18, 201465,000 milesIL

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT TRANSMISSION FLUID WAS LEAKING. A PRIVATE MECHANIC STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED AND REPAIRED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 65,000.

Electrical System
Filed Aug 1, 201458,000 milesNY

ENGINE SHUTS OFF WITHOUT WARNING, SOMETIMES WHEN STOPPED AND/OR WHILE MOVING.THIS HAS HAPPENED ABOUT 4 TIMES IN THE LAST YEAR. SUSPECT A DEFECT IGNITION SWITCH AND/OR A CRANKSHAFT POSITION SENSOR. *TR

Electrical System
Filed Jun 17, 201494,000 milesCT

THE WHEEL MONITORING LIGHT CONTINUES TO INDICATE A MALFUNCTION. THE IGNITION SWITCH SLOT PREVENTS ME FROM REMOVING THE KEY. TO REMOVE THE IGNITION KEY, I HAVE TO MANIPULATE THE GEAR HANDLE IN ORDER ALIGN THE EXTRACTION OF THE KEY. *TR

Engine
Filed Apr 12, 201419,000 milesIN

THE ENGINE TURNED OFF AND I LOST POWER STEERING AND POWER BRAKES. THE ENGINE RESTARTED OK AFTER THE INCIDENT. *JS

Visibility › Sun/Moon Roof Assembly
Filed Dec 30, 2013MO

2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO VEHICLE MOON ROOF PROBLEMS THAT CAUSED WATER DAMAGED TO INTERIOR. *SIMD THE CONSUMER STATED THE WATER DAMAGED THE SEATS AND CARPET. HE PAID $300 TO HAVE THE ROOF SEALED.

Electrical System
Filed Dec 2, 2013112,456 milesOH

I BOUGHT A 2003 DEVILLE THE FUEL PUMP STAYS ON CODE SAYS HIGH PRESSURE OR LOW FUEL PRESSER OR MULTI MISFIRE . AND SAYS CHECKLOW COOLANT WHICH IS FULL AND ALSO TIRE MONITOR . I WAS TOLD BUY THE PLACE I BOUGHT FROM TOLD ME THEIR WAS A RECALL / IM AFRAID IT WELL CATCH FIRE I HAVE KIDS./ LIKE TO KNOW IF THEIR IS ONE SO I CAN TAKE IT TO GET FIXED. *TR

Seats › Front Assembly › Seat Heater/Cooler
Filed Sep 9, 2013MI

2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH VEHICLE HEATED SEATS. *SMD THE CONSUMER STATED WHEN HE TURNED ON THE HEATED SEAT, THEY BECAME EXTREMELY HOT. THERE WERE BURN MARKS LEFT ON THE SEAT.

Seat Belts
Filed Sep 3, 2013161,000 milesMI

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT THE SEAT BELT FAILED TO REMAIN SECURED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE BUCKLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 161,000.

Engine
Filed Aug 13, 201396,100 milesIL

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE DRIVING 55 MPH. THE ENGINE WARNING LIGHT WAS ILLUMINATED AT THE TIME THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE ENGINE INTAKE AIR FLOW. THE VEHICLE WAS ALSO TAKEN TO THE DEALER FOR A SECOND DIAGNOSTIC, WHICH LOCATED THE FAILURE AT THE INTAKE AIR PLENUM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 96,100 AND THE APPROXIMATE CURRENT MILEAGE WAS 200,000.

Vehicle Speed Control
Filed Jul 9, 2013155,000 milesME

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE ACCELERATED RAPIDLY AND FAILED TO STOP WHEN DEPRESSING THE BRAKES. WHILE PLACING THE VEHICLE IN NEUTRAL, THE CONTACT MERGED ONTO THE EMERGENCY LANE TURNED THE VEHICLE OFF. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHO STATED THAT ONCE THE CRUISE CONTROL WAS DISENGAGED THE ACCELERATOR PEDAL RELEASED BUT NO DIAGNOSTIC TEST WAS PERFORMED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 155,000. THE CURRENT MILEAGE WAS 157,000. *TR

Vehicle Speed Control
Filed Mar 22, 201359,163 milesMO

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE ACCELERATED ON ITS OWN. THE VEHICLE SLOWED DOWN WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL BUT ONCE THE BRAKE PEDAL WAS RELEASED THE VEHICLE ACCELERATED AGAIN. THE CONTACT CONTINUALLY DEPRESSED THE BRAKE PEDAL WITH EXCESSIVE FORCE IN ORDER TO SLOW THE VEHICLE DOWN. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,163. *TR

Air Bags
Filed Jan 25, 2013130,000 milesMD

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 25 MPG AND APPROACHING A TRAFFIC SIGNAL, THE AIR BAGS DEPLOYED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE SHIELD BECAME SMASHED DUE TO THE FAILURE. A POLICE REPORT WAS NOT FILED AND THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 130,000. THE VIN WAS NOT AVAILABLE.

Service Brakes
Filed Jan 19, 2013135,000 milesMO

WHILE ATTEMPTING TO PARK IN PARKING SPACE, BRAKES FAILED COMPLETELY (PEDAL TO THE FLOOR). HAD TO APPLY EMERGENCY BRAKE TO STOP. *TR

Power Train › Automatic Transmission
Filed Jan 2, 2013TN

2003 CADILLAC SEDAN DEVILLE. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED THE ENGINE LIGHT ILLUMINATED. A DIAGNOSTIC TEST REVEALED, THE PORT CONVERTER CONTROL SOLENOID WAS STICKING. UPDATED 01/15/13

Visibility › Glass, Side/Rear
Filed Nov 30, 201240,000 milesSC

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING, THE FRONT DRIVER SIDE WINDOW CAME DOWN ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE REGULATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED SEVERAL TIMES WITH THE OTHER WINDOWS. THE MANUFACTURER WAS NOTIFIED BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED ON ANY RECALLS. THE FAILURE MILEAGE WAS 40,000...UPDATED 01/04/13 *BF THE CONSUMER STATED THE WINDOW WAS REPLACED THREE TIMES. PRESENTLY, ONLY ONE WINDOW WORKS, WHICH IS THE FRONT PASSENGER SIDE. THE OTHER THREE ARE BEING HELD UP WITH A PIECE OF PAPER STUCK IN THE CORNER. UPDATED 01/09/13

Electrical System
Filed Sep 24, 201274,896 milesNJ

CAR PURCHASED 10/16/2003 WITH 15200 MILEAGE. LEFT REAR DOOR REGULATOR FAILED. THIS DOOR COULD NOT HAVE BEEN USED IN 9 YEARS MORE THAN 20-25 TIMES. DEALER, ROYAL CADILLAC, CHARGED $694.95 FOR REPLACEMENT. I COMPLAINED TO CADILLAC, REQUESTING REIMBURSEMENT, AND THEY REFUSED. RESEARCH INDICATES THAT DOOR REGULATOR FAILURES ON THIS MAKE AND MODEL WERE WELL KNOWN AND PUBLISHED MANY YEARS AGO. GIVEN THE LITTLE USEAGE OF THIS DOOR (WE ARE SENIOR CITIZENS AND RARELY HAVE REAR SEAT PASSENDERS) I BELIEVE THIS DEFECT TO EXIST AT THE TIME OF PURCHASE.

Steering › Rack and Pinion
Filed Sep 16, 201168,000 milesMI

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE ATTEMPTING A LEFT TURN, THE POWER STEERING ASSIST FAILED. THE CONTACT STATED THERE WAS NO WARNING PRIOR TO THE FAILURE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE THE RACK AND PINION WERE REPLACED. THE FAILURE MILEAGE WAS 68,000. UPDATED 10/18/11*LJ

Electrical System
Filed Jun 19, 201160,077 milesFL

3 WINDOW REGULATORS PROVEN DEFECTIVE SINCE OWNING 2003 CADILLAC DEVILLE. #1 DRIVERS WINDOW ON 9/17/08 DONE UNDER WARRANTY AT 31,000 MILES; #2 FRONT PASSENGER WINDOW DONE 11/13/10 @ 52,000 MILES COST $356.00 AT DEALER; #3 DRIVERS SIDE REAR PASSENGER WINDOW REGULATOR ON 6/8/11 @60,000 MILESREPLACED-COST $502.00 CONTACTED CADILLAC CUSTOMER SERVICE, RECEIVED A CASE # AND WAS TOLD THAT SINCE CAR IS OUT OF WARRANTY THERE WILL BE NO REIMBURSEMENT FOR REPAIR COSTS. SEVERAL CUSTOMER COMMENTS TO CADILLAC CUSTOMER SERVICE BY OTHER OWNERS OF SIMILAR MODEL AND YEAR HAVE SAME PROBLEMS AND NEEDED REPLACEMENTS OF SEVERAL REGULATORS. GOV'T AGENCY SHOULD EXPLORE THIS PROBLEM AND HAVE CADILLAC RE-EXAMINE REIMBURSEMENTS FOR REPAIRS OF THIS PROBLEM WITH 2003 AND 2004 CADILLAC DEVILLES. *TR

Power Train › Automatic Transmission
Filed Mar 15, 201181,000 milesCT

2003 DEVILLE 83K MILES TAKEN FOR EMISSION TEST WILL NOT PAST UNTIL CODE PO741 IS FIX. PO741 TORQUE CONVERTER CLUTCH EXCESSIVE SLIP TRANSAXLE COST $2000 TO $4500 TO REPAIR BUT IS NOT AN EMISSION PART. *TR

Vehicle Speed Control
Filed Nov 2, 2010200,000 milesNC

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THE ACCELERATOR PEDAL BECAME STUCK IN THE OPEN THROTTLE POSITION WHILE DRIVING 30 MPH AND THE VEHICLE BEGAN TO ACCELERATE RAPIDLY. THE CONTACT SHIFTED INTO PARK IN ORDER TO GET THE VEHICLE TO STOP. THE CONTACT STATED THAT THE BRAKES WOULD NOT STOP THE UNINTENDED ACCELERATION. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE LINE LEADING TO THE THROTTLE WAS FRACTURED. THE VEHICLE WAS REPAIRED BY THE MECHANIC. THE VEHICLE HAD NOT BEEN DRIVEN SINCE THE REPAIR. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 200,000.

Air Bags › Side/Window1 injured
Filed Aug 19, 2010WI

ON MAY 3, 2010, MY FRIEND WAS DRIVING MY 2003 DEVILLE, THE SIDE AIRBAGS DEPLOYED FROM THE VEHICLE WITHOUT A COLLISION WITH ANOTHER VEHICLE. THEY DEPLOYED ON THEIR OWN,SMOKE FILL THE VEHICLE, THE FORCE OF THE AIRBAGS PUSH HER SO HARD , THEN THEIR WAS GREAT PAIN COMING FROM HER LEFT ARM IT STARTED TO SWELL THEN IT BRUISED. THE FORCE OF THE BAGS KNOCK THE PASSENGER WINDOW OFF TRACK, AND THE DRIVER MIRROR IS DAMAGE. THE VEHICLE WAS TAKEN TO ONE CADILLAC DEALER WHERE WE FOUND THAT GENERAL MOTOR HAD DOWN SIZED TAKEN THE DEALERSHIP. NEXT WE TOOK THE CAR TO CREST CADILLAC, THEY DIDN'T KNOW WHO TO BLAME. THE VEHICLE WAS LEFT AT DEALER THEIR OVERNIGHT, LITTLE HELP THEIR BUT ONLY A BILL. IT HAS TAKEN HER SINCE MAY TO GET SOME RESOLVE WITH GMC. THIS MONDAY AUGUST 22,2010 THEY WILL SEND A INVESTIGATOR TO LOOK AT THE VEHICLE, THIS INVESTIGATOR WILL COME FROM CHICAGO, THE CAR IS IN MILWAUKEE WISCONSIN. HE TELLS HER IT WILL TAKE 7 TO 8 HOURS TO FIND A MODULE AND TO UPLOAD PICTURES TO GMC. SHE IS A SENIOR, WHEN TALKING WITH THE FIRST GMC EMPLOYEES THEY WERE VERY RUDE, BUT THAT THE WAY BUSINESS IS THESE DAYS. SHE IS UNDER THE DOCTOR CARE, WE WANT TO KNOW WHY DID THOSE SIDE AIRBAGS DEPLOYED? *TR

Power Train › Automatic Transmission
Filed Jun 10, 201090,000 milesMD

SERVICE ENGINE SOON LIGHT COMES ON FREQUENTLY.....I HAD VEHICLE CHECKED A SEVERAL AUTO SHOPS AND RECEIVED THE DIAGNOSIS THAT MY TORQUE CONVERTER WAS POSSIBLY SLIPPING. I WAS QUOTED BETWEEN $900 TO $ 2100 TO REPAIR. I STATED FOR THIS PRICE I COULD REALLY JUST BUY A REMANUFACTERED TRANSMISSION. THIS IS RIDICULOUS, THERE HAS TO BE A RECALL MESSAGE OUT THERE TO HELP FELLOW OWNERS. I HAVE SEEN THIS HAPPENING TO MANY OTHER OWNERS WHO IN TURN REFUSE TO GET THIS SERVICE AS IT CAN BE VERY COSTLY. *TR

Wheels › Rim
Filed May 7, 2010NY

2003 CADILLAC DEVILLE. SLOW LEAK IN LEFT REAR TIRE. *GR WHEN THE CONSUMER WENT TO THE DEALERSHIP, THEY INFORMED HIM THE TIRE WAS LEAKING BECAUSE THE CAST ALUMINUM RIM HAD DETERIORATED AND PITTED ON THE INSIDE UNDER THE TIRE. AN INVESTIGATION WAS DONE AND THE CONSUMER WAS THEN TOLD, THE DETERIORATION WAS A RESULT OF ENVIRONMENTAL CONDITIONS AND NOT A DEFECT. THE CONSUMER DID NOT BELIEVE THAT TO BE THE CASE, SINCE THE DETERIORATED SURFACE WAS NOT EXPOSED TO THE ELEMENTS. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Caliper
Filed Apr 30, 2010MI

2003 CADILLAC DEVILLE DHS *GR THE FRONT BRAKE PADS, ROTORS AND LEFT FRONT CALIPER HAD TO BE REPLACE. THE CONSUMER STATED THE LEFT FRONT CALIPER WOULD STICK AND IT DIDN'T RELEASE PROPERLY WHICH CAUSED THE LEFT FRONT BRAKE AND ROTOR TO WEAR. AFTER THE CONSUMER PICKED THE VEHICLE UP AND STARTED DRIVING, SHE HEARD THE NEW BRAKES GRINDING. THE CONSUMER CONTACTED THE DEALER AGAIN AND WAS TOLD AFTER MARKET PARTS HAD BEEN INSTALLED ON HER VEHICLE. CONSUMER STATED SHE SPECIFICALLY REQUESTED ORIGINAL GM PARTS BE PUT ON THE VEHICLE. THE DEALER ALSO INFORMED THE CONSUMER THE ENGINE BLOCK HALVES AND REAR SHOCKS WERE LEAKING OIL. *JB

Vehicle Speed Control
Filed Apr 22, 201076,504 milesAZ

CADILLAC, 2003, SEVILLE [XXX] . APRIL 11, DRIVING IN ARIZONA WHEN THE AUTOMOBILE AUTOMATICALLY BEGAN TO SURGE FORWARD, INCREASING SPEED UP TO 90 MPH. BRAKES WERE IMMEDIATELY APPLIED, AND WHILE CONSTANTLY APPLYING THE BRAKES, THE VEHICLE WOULD NOT SLOW DOWN. FINALLY, EXIT THE INTERSTATE AND SHIFTED THE VEHICLE INTO PARK. CADILLAC DEALER FINDINGS: FOUND CENTER PIN FOR THROTTLE BUTTERFLY STICKING WHEN WARMED CAUSING VEHICLE THROTTLE PLATE TO STICK OPEN WHICH MAY CAUSE THROTTLE TO STICK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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