1997 Cadillac Deville complaints

WHEN DRIVING AND APPLYING THE BRAKES VEHICLE WILL START TO SHAKE. HAS NOT CONTACTED DEALER. *AK

HEAD LIGHT LENS HAVE FALLED OFF HEADLIGHTS. DEALER WAS NOTIFIED, AND INFORMED CONSUMER THAT PARTS WERE ONLY SOLD AS A WHOLE UNIT, NOT JUST LENS COVER. ASKING NHTSA TO ASSIST IN THIS MATTER.*AK CONSUMER STATES THAT THE PLASTIC CIVER HAS FALLEN OFF WHILE DRIVING, REPLACEMENT IS COSTLY BECAUSE CONSUMER HAS TO PURCHASE THE WHOLE HEAD LIGHT ASSEMBLY INSTEAD OF JUST THE FAILED PART. *SLC

BOTH HEADLIGHT COVERS FELL OFF WHILE DRIVING IN COLD,RAINY CONDITIONS. THANKFULLY, MY USED CAR DEALER HANDLED THE PROBLEM UNDER WARRANTY, BUT IT APPEARS THERE IS A DEFECT IN THE CONSTRUCTION OF THE HEADLIGHT UNITS.*AK

CONSUMER WAS TRAVELING AT APPROXIMATELY 65 MPH IN HIGH WIND WHEN COVER FOR RIGHT FRONT HEADLAMP FELL OFF. THEN, IT STARTED RAINING WHICH CAUSED HEADLAMP BULB TO GO OUT. CONSUMER WAS STOPPED BY STATE POLICE WHO INFORMED HIM THAT HEADLIGHT WAS OUT. *AK HEADLIGHT ASSEMBLY WAS REPLACED AND THE SAME DAY WHILE DRIVING THE LEFT PLASTIC COVER BLEW OFF. *SLC

COVER FOR LEFT HEADLAMP FELL OFF VEHICLE ON APRIL 10TH, 2001, AND COVER FOR RIGHT HEADLAMP FELL OFF ON APRIL 12TH, 2001 WHILE THE VEHICLE WAS TRAVELING AT APPROXIMATELY 65 MPH. CONSUMER WAS INFORMED THAT CONDENSATION IN HEAD LAMP ASSEMBLY CAUSED COVERS TO DISCONNECT. *AK *SLC

MY 1997 CADILLAC DEVILLE WAS ONE MONTH OUT OF WARRANTY WHEN THE RIGHT HEADLIGHT COVER FELL OFF WHIL MY WIFE WAS ON THE HIGHWAY. UPON FURTHER INSPECTION, I FOUND THAT THE LEFT HEADLIGHT COVER WAS ABOUT TO FALL OFF AS THE ADHESIVE HAD FAILED THAT HOLDS THE LENS TO THE HEADLIGHT BODY. NO REPLACEMENT COVERS ARE AVAILABLE. THE ONLY "FIX" IS TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLY AT A COST OF $689.75 FOR THE TWO HEADLIGHT ASSEMBLIES. CADILLAC HAS REUECTED THIS AS A MANUFACTURING DEFECT OR AS A SAFETY ISSUE. I FEEL IT IS BOTH AND THAT THIS VINTAGE OF CADILLAC DEVILLE'S SHOULD BE INVESTIGATED FOR WHAT I AM FINDING OUT IS A SOMEWHAT COMMON PROBLEM. WHILE MY WIFE WAS IN THE SERVICE WAITING AREA TO HAVE THESE HEADLIGHTS REPLACED ONE OF THE CUSTOMERS ALSO STATED THAT SHE WAS IN FOR THE SAME PROBLEM AND ANOTHER SAID THAT HE HAD RECENTLY HAD ONE OF HIS REPLACED IN BOTH INSTANCES THIS WAS DONE UNDER WARRANTY. ALSO, IF THIS WERE NOT A COMMON PROBLEM WHY WOULD A SMALL TOWN DEALERSHIP STOCK SUCH AN EXPENSIVE PART AND NOT HAVE TO ORDER IT FROM THE FACTORY? FURTHER, UNPON INQUIRY BY A FRIEND OF MINE OF A WEST PALM BEACH CADILLAC DEALER'S SERVICE REP, THE SERVICE REP MADE THE STATEMENT THAT "THIS HAPPENS ALL THE TIME AND WE USUALLY COVER IT UNDER THE NORMAL WARRANTY OR A SPECIAL WARRANTY THAT WE CAN UTILIZE." I FEEL THAT THIS IS A SAFETY ISSUE AND NOT JUST A PROBLEM OF GETTING SATISFACTION FROM CADILLAC. THE SAFETY ISSUE IS THAT WHEN THE HEADLIGHT COVER IS GONE OR FAILS TO BE WATERTIGHT, MOISTU

A FUME ODOR IN PASSENGER'S COMPARMENT CAUSING A HAZARD TO OCCUPANTS OF VEHICLE. FUME ODOR IS COMING FROM EXHAUST. CONSUMER HAS CONTACTED DEALER, DEALER HAS REPLACED PARTS, BUT PROBLEM STILL OCCURS. *AK

THE LEFT HEADLIGHT CLEAR LENS-COVER CAME LOOSE, THE CONSUMER BELIEVED THAT THIS COMPONENT COULD BE RESEALED, THE DEALER INFORMED THE CONSUMER THAT IT COULD NOT BE RESEALED BUT A NEW LAMP ASSEMBLY HAD TO BE INSTALLED, INSURANCE AGENT LEONARD DUNLOP WROTE IN FOR CONSUMER. NLM

STEEL BRAKE LINE RUBED AGANIST FRAME AT LEFT REAR BEHIND WHEEL, CAUSING A HOLE IN THE BRAKE LINE, RESULTING IN FLUID LEAK.*AK

HEADLIGT LENS COMES UNGLUED FROM HEADLIGHT FLIES OFF; ALSO CAUSES HEADLIGHT FAILURE; TALKED WITH SERVICE REP AT DEALERSHIP AND HE STATED THAT IT IS A COMMON DEFECT. *AK

THE BRAKE LINE RUBBED AGAINST FRAME AND THE LINE WORE THROUGH CAUSING BRAKE FLUID TO LEAKED OUT OF THE SYSTEM RESULTING IN BRAKE FAILURE, CONSUMER BELIEVES THE LINE WAS NOT INSTALLED PROPERLY. NLM

THE ACCELERATOR STICKS, CONSUMER HAS BEEN TO THE DEALERSHIP AND THEY STATE THEY CAN FIX IT FOR A COST AND THE CONSUMER IS NOT SATISFIED, THE PROBLEM EXISTED WHEN THE VEHICLE WAS UNDER WARRANTY. *MJS

WHILE DRIVING, THE DRIVER'S SEAT MOVED UP AS FAR AS IT WOULD GO, THE DEALER CAN NOT FIND THE PROBLEM. *SLC

BRAKE ROTORS ARE WORN TO THE POINT OF BEING UNSAFE AT 44500 MILES DUE TO DEFECTIVE HEAT TREATING OF ROTORS.*AK

THE BATTERY ERODED DUE TO BATTERY ACID EATING THROUGH THE TERMINAL CONNECTION BOLT, THE POSITIVE TERMINAL BROKE FREE OF THE BATTERY CAUSING THE BATTERY TO DISCONNECT FROM THE ELECTRICAL SYSTEM, THE BATTERY IS LOCATED CLOSE TO THE ENGINE WHICH CAUSES THE BATTERY TO BE SUBJECT TO EXTREME HEAT. *SLC

HEADLIGHTS HAD TO BE REPLACED BECAUSE LENSE WAS SEPARATING, CONSUMER FELT IT WAS COMING FROM A HEAT BUILDUP, CONSUMER ALSO OWNED A 1995 SAME MAKE/MODEL THAT EXPERIENCED THE SAME PROBLEM.*AK *SLC

ALL FIVE WHEEL STUDS ON FRONT WHEEL SHEARED, LUGS WERE IN PLACE, THIS CAUSED FRONT FENDER TO BEND. *SLC

I HAVE CONSTANTLY HAD PROBLEMS WITH MY 97 DEVILLE. I HAVE REPORTED IT BOTH TO CADILLAC OF MEMPHIS AND BUD DAVIS CADILLAC THAT IS LOCATED AT 5433 POPLAR AVENUE, MEMPHIS TENN. 38119. THEIR TELEPHONE NUMBER IS 901-761-1900.NO SAFETY DEFECT LISTED. *AK

I LEASED THIS CAR IN JANUARY OF 1997. THIS YEAR I PURCHASED THE CAR. BEFORE THE WARRANTY EXPIRED, I TOOK MY CAR IN FOR AN OIL CHANGE AND ASKED THAT THE CAR BE GIVEN AN OVERALL INSPECTION BECAUSE OF THE PENDING EXPIRATION OF THE WARRANTY. I WAS TOLD EVERYTHING WAS OK . THE WEATHER BEGAN TO WARN UP AND NOTICE SOMETHING WAS WRONG WITH THE AIR.I TOOK THE CAR BACK TO THE DEALER AND WAS TOLD THAT THE COMPESSOR WAS GONE. I CALLED GENERAL MOTORS IN DETROIT. THEY TOLD ME I WOULD HAVE TO WORK SOMETHING OUT WITH THE DEALER. I GOT A SECOND OPINION FROM GRAMMERS AUTOMOTIVE REPAIR (901-373-3072) THEY TOLD ME THE COMPRESSOR HAD TO BE REPLACED. THEY SUGGESTED THAT I GO BACK TO THE DEALER. THAT I WOULD PROBABLY GET A BETTER REPLACEMENT PRICE FROM THEM. CADILLAC OF MEMPHIS REPLACED THE COMPRESSOR FOR $ 393.89. AFTER THEY REPLACED THE COMPRESSOR, I HAVE FOUND THREE OTHER OWNERS OF CADILLACS WILL FAIL COMPRESSORS THAT OCCURRED SHORTLY AFTER THE WARRANTIES HAD EXPIRED. I CONTACTED DELPHI AUTOMOTIVE SYSTEMS, THE MAKER OF THE COMPRESSOR. THE LETTER WAS SENT CERTIFIED IN JUNE. I DON'T UNDERSTAND WHY THESE COMPRESSORS ARE FAILING IN CARS IN WHICH THE WARRANTIES HAVE JUST EXPIRED. I WAD TOLD AT CADILAC OF MEMPHIS THAT THINGS LIKE THIS JUST HAPPEN. I WAS TOLD THAT SOME STANGE THINGS GO ON IN THAT SERVICE DEPARTMENT AT CADILLAC OF MEMPHIS. THEY ARE THE ONLY CADILLAC DEALER IN THIS AREA. YOUR ATTENTION REGARDING THIS MATTER IS GREATLY APPRECIATED.

FUEL TANK SENSOR CAUSES AN INCORRECT INDICATION OF THE LEVEL OF FUEL LEFT IN THE FUEL TANK. WHEN THE TANK IS APPROXIMATELY HALF FULL, THE SENSOR BECOMES ERRATIC AND SHOWS VARIOUS FUEL LEVELS. I WOULD CONSIDER THIS A SAFETY ISSUE BECAUSE OF THE INCORRECT LEVELS OF FUEL REMAINING IN THE TANK BEING INCORRECTLY DISPLAYED. A DRIVER COULD THINK THAT THERE IS A FULL TANK LEFT BUT RUN OUT OF GAS IN A BUSY TRAFFIC AREA AS ONE EXAMPLE. *AK

CONSUMER NOTICED CONSIDERABLE PULSING OF THE BRAKE PEDAL WHEN SLOWING DOWN OR STOPPING. NLM

THE LAST THREE YEARS, THE GAS GUAGE IN THE VEH. REGISTERS APPROXIMATELY 4 GAL, A WHILE LATTER ITS BACK UP TO FULL, AND GOES UP AND DOWN, YOU GET ABOUT 10 GALLONS OF GAS THE GUAGE SHOWS FULL, AND THEN YOU DRIVE A WHILE THE GUAGE GOES DOWN TO 8 GAL. THIS IS CONSTANT. WE HAVE REPORTED THIS PROBLEM TO A CADILLAC DEALLER HERE IN NC AND THEY KEEPS TELLING US THERE IS NOTHING WRONG WITH THE GAS TANK. I HAVE TAKEN THIS CAR FOR THIS PROBLEM THREE TIME AND THEY KEEP TELLING ME THERE IS NOTHING WRONG. MY WIFE CONTACTED MASSEY CADILLAC WHERE WE LEASED IT FROM, AND THEY INFORMED US THAT, ALL 1997 CADILLAC DEVILLE GAS TANKS WERE RECALLED FOR THAT KIND OF PROBLEM. I TOLD THIS TO THE CADILLAC DEALER HERE IN NC AND THEY INFORME US IT IS NOT SO. IT IS A PROBLEM, WE HAVE TO STOP AND FUEL THIS VEH, MANY TIME ON A TRIP BECAUSE WE DON'T KNOW HOW MUCH GAS THERE IS IN THE TANK. I WOULD LIKE YOUR ASSISTANCE ON THIS MATTER, IT IS DRIVING US NUTS. NO ONE WANT TO DO A THING ABOUT IT. I WANT TO THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER JOHN. *AK

MY GAS GAUGE WHEN REGISTER 4/5 GAL IT GOES UP TO FULL, AND SLOWLY COMES DOWN, AND GOES BACK UP. WE FILL THE CAR WITH ONLY FIVE GAL KNOWING IS HAS ONLY 3/6 GAL THE GAGE SHOWS FULL, AND AS YOU DRIVE IT GOES UP AND DOWN FROM 2 GAL TO FULL BACK AND FORTH. WE WERE TOLD THAT THERE WAS A RECAL ON ALL 1997 CADILLAC DEVILLE GAS TANK BECAUSE OF THAT PATICULAR PROBLEM, WE HAVE TAKEN THIS VEH TO GM DEALER AND THEY SAY THEY IS NOTHING WRONG WITH THE GAS TANK, IF THERE WAS A RECAL WE WOULD LIKE TO KNOW THE FILE NUMBER AND THE DATES OF THE RECALL. *AK

COULD NOT CLOSE WINDOWS.*AK

INTERMITTENTLY WHILE DRIVING VEHICLE STALLS. THIS MAY CAUSE A VERY SERIOUS CRASH, WHICH CAN LEAD TO DEATH. DEALER AND THE MANUFACTURER HAVE BEEN NOTIFIED. VEHICLE HAS BEEN SEEN BY THE DEALERSHIP 4 TIMES. BUT, PROBLEM HAS NOT BEEN CORRECTED. *AK *ML

VEHICLE EXPERIENCING PROBLEM WITH ENGINE BURNING UPTO A 1 1/2 QUARTS OF OIL EVERY 3,000 MILES. DEALER NOTIFIED, AND INFORMED CONSUMER THAT THIS WAS NORMAL. CAN NHTSA PROVIDE SOME HELP IN THIS MATTER.*AK

HEADLIGHT COVER BLEW OFF WHILE DRIVING, NO PREVIOUS DAMAGE TO VEHICLE PRIOR TO THIS INCIDENT. *AK

VEHICLE PURCHASED 05/09/2000. ON THE WAY HOME, BUCKING OCCURRED. 05/10/2000, CAR WOULD NOT START. TOWED TO THE DEALERSHIP. NEW BATTERY INSTALLED AS WELL AS SPARK PLUGS. CADILLAC INDICATED THAT THE CAR HAS POSSIBLE CHRONIC ELECTRICAL REPAIR PROBLEMS PREVIOUS REPLACEMENT OF RADIO RECEIVER, HOSES, BATTERY , STARTER, MODULAR COMPUTER & CABLE. THIS I DID NOT KNOW AT TIME OF PURCHASE. DEALERSHIP WORKING ON PROBLEMS. I HAD THE CAR ONE DAY AFTER PURCHASE. *AK

IMMEDIATELY UPON STARTING VEHICLE AIR BAG ON THE DRIVER'S SIDE DEPLOYED FOR NO APPARENT REASON. MANUFACTURER WAS NOTIFIED ABOUT THE PROBLEM. PROBLEM HAS NOT BEEN CORRECTED. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK

CONSUMER WENT TO JACK UP VEHICLE TO CHANGE TIRE WITH JACK THAT CAME EQUIPPED WITH VEHICLE WHEN IT BENT OVER AND COLLAPSED, WHICH COULD HAVE CAUSED INJURIES. CONSUMER HAD ONLY USED JACK ONCE PRIOR TO THIS INCIDENT. DEALER WAS CONTACTED, AND REPLACED JACK WITH THE SAME DESIGN WHICH WAS ALREADY BENT. *AK *ML

ROTORSD FAULTY. DEALER AND CADILLAC REFUSED TO REPLACE UNDER 48,000/4 YEAR BUMPPER TO BUMPER WARRANTY. *AK

BRAKES HAVE BEEN REPAIRED EIGHT TIMES DUE TO WARPED OR DAMAGED ROTORS,VIBRATION DUE TO FAILURE. YH

VEHICLE CONSUMES A QUART OF OIL EVERY THOUSAND MILES. DEALER HAS BEEN NOTIFIED.*AK

ENGINE STALLS WHILE DRIVING UNDER VARIOUS CONDITIONS & SPEEDS. TRANSMISSION PLACED IN NEUTRAL AND KEY ENGAGE STARTER TO GET ENGINE GOING. DEALER HAS REPLACED PLUGS, WIRES AND ONBOARD COMPUTERS. CANNOT SOLVE PROBLEM. *AK

LOCATION OF THE BRAKE LINE CAUSES ANOTHER LINE TO RUB AGAINST EACH OTHER, CAUSING A HOLE IN THE BRAKE LINE, RESULTING IN BRAKE FLUID LEAK. ALSO, VEHICLE EXPERIENCES EXTENDED STOPPING DISTANCE. PLEASE PROVIDE FURTHER INFORMATION. *AK

THROTTLE STICKS SHUT WHEN CAR IS STARTED, THROTTLE SUDDENLY RELEASES AS DRIVER ATTEMPTS TO INCREASE ENGINE SPEED, CAUSING VEHICLE TO RAPIDLY ACCELERATE. *AK

I WAS TRAVELLING AT 80 MPH IN THE FAR LEFT LANE WHEN THE VEHICLE LOST POWER- THE GAS INDICATOR INDICATED THAT I HAD 5 GALLONS OF GAS LEFT AND COULD GO 110 + MILES. YET WHEN I FINALLY GOT THE CAR TO THE SIDE OF THE ROAD AND TRIED TO START IT AGAIN, IT INDICATED EMPTY. THIS IS THE FOURTH TIME THIS HAS HAPPENED. DEALER SAYS HE CAN'T FIND ANYTHING WRONG.

GM WILL BE SENDING OUT AN INSPECTOR TO DETERMINE CAUSE OF BRAKE FAILURE.I DO NOT KNOW WHAT BRAKE COMPONENT FAILED. WHETHER IT WAS MASTER CYLINDER, ABS, VACUUM BOOSTER, ETC. I ONLY KNOW THERE WAS FAILURE. I WAS TRAVELING AT A SPEED OF 15-20 MPH WITH PLENTY OF SPACE TO STOP IN RESPONSE TO 2 SEPARATE ACCIDENTS THAT HAPPENED JUST IN FRONT OF ME. I APPLIED THE BRAKE AND WHEN I GOT NO RESPONSE I PRESSED THE PETAL WITH EXTREME PRESSURE AND THE PEDAL WENT TO THE FLOOR. LATER AT THE GARAGE THE PEDAL AGAIN WENT TO THE FLOOR, BUT ON ANOTHER OCCASION IT WAS ABLE TO STOP. AIR BAGS DID NOT DEPLOY. ACTUAL DAMAGE IN DOLLARS IS ONLY ESTIMATE AS ADJUSTER HAS NOT DETERMINED COST AS YET. ANOTHER CAR ( 1999 GEO) WAS HIT IN REAR AND I DO NOT KNOW THE AMOUNT OF HER DAMAGES. I HAVE CONTACTED CADILLAC AND I AM NOT HAPPY THAT AN IMPARTIAL WITNESS CANNOT BE ON SITE WHEN THEY DO THEIR PHYSICAL EXAMINATION. PLEASE BE ADVISED THAT MILAGE IS CLOSE ESTIMATE. THE CAR IS PHYSICALLY NOT AT THIS LOCATION . I ALSO DO NOT KNOW IF IT IS A 2POINT 3 POINT OR MOTOR BELT . *AK

STEERING LOCKED UP ON FOUR SEPARATE OCCAISIONS. CLEARED AFTER APPROX. ONE MINUTE. FRIEND WITH SAME MODEL EXPERIENCED SAME SYMTOMS UNTIL TOTAL FAILURE.

AIR CONDITIONER COMPRESSOR FAILED, "NEW" FREON ESCAPED INTO PASSENGER COMPARTMENT, CAUSING DRIVER (ME) TO INHALE GAS, HAD HEART ARITHMIA AND LOSS OF OXYGEN IN BLOOD STREAM, PASSED OUT, WAS TAKEN TO HOSPITAL AND PLACED IN CARDIAC CARE UNIT FOR THREE DAYS UNTIL IT WAS PROVEN I HAD NOT HAD STROKE OR HEART ATTACK. LOST THREE WEEKS OF WORK. DANGEROUS SITUATION!

FRONT BUMPER CRACKED AND REAR BUMPER COVER EXPANDED (STRECHED).*YC

BATTERY LEAKED.

THE ABS WARNING LIGHT KEEPS COMING ON. WHEN APPLYING THE BRAKES IT FEELS LIKE THEY ARE DRAGGING, AND AS IF THE BRAKES ARE ON THE WHOLE TIME. DEALER CAN'T FIND THE CAUSE OF THE PROBLEM. *AK

FRONT BRAKE ROTORS FAILED. YH

WHEN APPLYING THE BRAKES WHILE DRIVING OVER 20MPH, VEHICLE WOULD SHIMMY. DEALER REPLACED THE ROTORS. PROBLEM STILL EXISTS. *AK

A RODENT CHEWED A HOLE IN THE SIDE FIREWALL AND INTERIOR OF VEHICLE, CAUSING MINOR DAMAGE. PLEASE PROVIDE ANY FURTHER DETAILS. CONSUMER HAS CONTACTED DEALER, DEALER PLUGGED THE HOLE WITH A METAL PLATE. *AK

THE REAR BRAKE ROTORS BURNT OUT, RESULTING IN EXTENDED STOPPING DISTANCE, WHICH COULD CAUSE A CRASH. DEALER REPLACED ROTORS AT 23,000 MILES. *AK

VEHICLE HAS EXPERIENCED CONTINUED ELECTRONIC BRAKE AND TRACTION CONTROL MODULE FAILURE (RECALL 97V-064), RECALL REPAIR COMPLETED HOWEVER VEHICLE CONTINUES TO EXPERIENCE BRAKE FAILURE. MJS

WHILE COMING TO STOP SIGN CONSUMER STEPPED ON BRAKES PEDAL TO STOP VEHICLE, BUT THE BRAKES MALFUNCTIONED. ROTORS WERE WARPED AND HAD TO BE REPLACED. *AK

WHEN DRIVING AT HIGH SPEED VEHICLE VIBRATES, AND WHEN CONSUMER GOES OVER A BUMP VEHICLE ALSO VIBRATES. VEHICLE HAS BEEN TO REPAR ISHOP THREE TIMES, DEALER CAN'T DETERMINE THE PROBLEM. *AK