The contact owns a 2014 Cadillac CTS. The contact stated that upon starting the vehicle and depressing the accelerator pedal, a metal noise was heard. The contact stated that no warning lights were illuminated. The vehicle was taken to an independent mechanic where the rear brakes were replaced however, the contact was informed that the failure was the rear differential axle. The vehicle was not repaired. The manufacturer was notified and advised the contact to have the failure diagnosed at a dealer. The vehicle was not diagnosed by a dealer nor was a case opened. The contact was referencing the failure to NHTSA Campaign Number: 20V038000 (Power Train). The manufacturer informed the contact that only the sports version was included in the recall due to the plant of manufacture. The approximate failure mileage was 92,000.
2014 Cadillac CTS complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
Rear differential failure at low mileage
The contact owns a 2014 Cadillac CTS. The contact stated that while driving in the early morning, the headlights became inoperable. The contact checked the headlights and noticed both headlights were out. The vehicle was taken to the local dealer and the mechanic was informed that both headlights went out simultaneously. The headlight assembly was replaced. The manufacturer was notified but no further assistance was provided. The approximate failure mileage was 38,000. The contact stated that the vehicle was unsafe and could cause a possible accident. The VIN was not available.
Rear differential lock up at high speed. Loss of control. Apparently a common problem with Cadillac rear differentials. Most occur under 50,000 miles. Mine had 54,000 miles. Seals fail and differential fluid drains out. Some people have had 3 replacements under warrantee. Cannot find and replacements as they are "back ordered" according to dealerships.
I was driving and it started rattling and getting very bumpy. I exited the freeway and came to a stop. The vehicle would no longer move. I had it towed to my mechanic. The right front axle broke. He replaced it and drove it around the block for a test drive. It was very loud and turning tight when the left axle broke. It has been diagnosed with a bad differential. Everyone I have spoke with at multiple Cadillac dealerships, including someone at a dealership over 30 years, have said they never seen this type of problem and especially on such a newer vehicle with only 84,000 miles. It was a very dangerous situation and if it never happens why did it happen to mine? I’m thinking something is faulty in the differential etc.
During a service appointment, on my 2014 Cadillac CTS, the dealership pointed out that both axle seals on the differential appears to be leaking. On a subsequent inspection conducted on 8/24/2021, by the dealership, it was confirmed that both axle seals were leaking. At the time of the inspection the vehicle had 120,873 miles showing on the odometer. These two reports were the initial indication that the axle seal were leaking. The dealership has maintained the vehicle since I purchased it from them. I checked to see was if there was a Service Bulletin on this issue, but there was none. However, there was a Service Bulletin (Bulletin No. PIP5075A) concerning "Rear Axle Leak From The Vent" on the differential on the 2011-2013 Cadillac CTS and CTS-V. I contend that GM over compensated for the vent leak and now the vent on the differential of the 2014 Cadillac CTS does not release the built up air pressure which is causing the seals to leak. It is only a matter of time when the differential will lock up due to lack of lubricant and cause a serious accident. I contacted GM on this issue, but they do not want to admit there is a problem. However, if you look up complaints on the internet, there are many many people with this issue on Cadillac's CTS and ATS. There needs to be at a minimum a Service Bulletin issued. I would recommend a recall to correct this problem.
Ive received an official diagnosis from Cadillac, I need a rear differential replacement due to safety issues. If the wheels lock while driving, it can cause an accident. There is a recall associated with the same year Cadillac, but only the sport version so they refuse to fix mine. My car has only 80k miles on it and it was not supposed to go bad so early. It is NOT my fault. It is obvious that Cadillac used a poor quality rear differential when the vehicle was made, resulting in a possible accident threatening my own and other lives on the road. On addition to that, they gave me a quote for $3400 to fix the vehicle. Im asking you to please help me fight this case. The dealer admitted that they fix rear differential issues on this model all the time so it is an obvious issue resulting in innocent people having to go broke fixing a faulty part. This webpage is not letting me upload the official document so please contact me so i can send it over email.
The contact owns a 2014 Cadillac CTS. The contact stated while driving approximately 10-15 MPH, there was an abnormal whining sound detected coming from the rear axle. The contact called the local dealer and inquired about an estimate. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 50,000.
ON 8/24/2021 APPROX 9:45AM I RETURNED HOME FROM THE MARKET AS I WAS PARKING MY VEHICLE (BACKING INTO A PARKING SPACE) ISHIFT MY VEHICLE CONTROL TO THE REAR POSITION AND IT LOCK UP IT WAS STUCK AND WOULD NOT RELEASE I WAS SHOCKED AND UPSET BECAUSE THE FRONT OF MY VEHICLE WAS STILL IN THE WAY OF PASSING VEHICLE SO I TUNED MY FRONT WHEELS IN AS MUCH AS I COULD BUT THAT WAS ALL I COULD DO I HAD TO KEEP MY FOOT ON THE BREAKS SO THAT MY VEHICLE WOULD NOT ROLL BACK AND SLAM INTO THE TRUCK BEHIND ME , I CALL THE DEALERSHIP FC KERBECK 100 ROUTE 73 NORTH PALMYRA N.J I TOLD THEM WHAT HAPPENED AND THAT I WAS UPSET AND DID NOT KNOW WHAT TO DO I STILL HAD MY FOOT ON THE BREAKS BECAUSE I DID'NT KNOW IF IT WAS SAFE TO TURN OFF MY VEHICLE OR WHAT AFTER I WAS DISCONNECTED I CALLED BACK AND I WAS INFORMED ON HOW TO SAFLEY SHUT DOWN MY VEHICLE . MY VEHICLE HAD TO BE TOWED TO THE DEALERSHIP I FOUND A RECALL ON THE ISSUE FROM GENERAL MOTORS JUNE 2014 SAYING THAT THE DRIVER MAY NOT BE ABLE TO SHIFT THE TRANSMISSION IN AND OUT OF GEAR DUE TO THE SHIFT CABLE NOT BEGIN SECURED AND THAT IT COULD SLIP OUT OF THE BRACKETS AND THE DRIVER WILL NOT BE ABLE TO STOP THE VEHICLE FROM ROLLING RESULTING IN A CCIDENT WHEN I MENTION THIS TO THE DEALERSHIP THEY CLAIM THAT THEY NEVER HAD ANY RECALLS ON THID SAFTEY ISSUE I PURCHASE MY VEHICLE IN 2017 SO THEY WERE WELL AWARE THAT THIS COULD BE A SAFTEY ISSUE SOME WHERE DOWN THE LINE BUT THEY FAILED TO MAKE SURE THAT THE CONSUMER WAS AWARE OF THIS ISSUE THAT THEY COULD
The contact owns a 2014 Cadillac CTS. The contact stated while driving 25 mph, the contact heard a roaring noise coming from the rear of the vehicle. The contact pulled the vehicle over to the side of the road and inspected the vehicle but did not find an issue with the vehicle. The contact was able to continue driving however, the abnormal noise was still heard while the contact was driving the vehicle. The contact took the vehicle to a local dealer who inspected the vehicle and diagnosed a failure with the rear axle differential which needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
Our mechanic told us that the differential is making a grinding sound and he add differential fluid, but said the problem would only get worse. The car only has 62k miles on it and it is VERY EXPENSIVE to have the differential replace/repaired. I feel that this is a defect of the car and should be recalled by Cadillac to have the differential replaced. For the differential to go bad at 60k miles is unacceptable and is terrible reliability.
The Contact owns 2014 Cadillac CTS. The contact stated while driving approximately 40-50 mph, there was an abnormal sound coming from the rear of the vehicle. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000.
I brought my car to my trusted local mechanic, and he informed me that the noise I was hearing from the rear of my car was the differential. He also informed me that it was dangerous because it could lock up, causing my car to go into a skid and lose control. I did some due diligence on the internet and discovered it’s a common problem, and although it has been recalled on the sub model of the V sport, the standard CTS has not been recalled.
The contact owns a 2014 Cadillac CTS. The contact stated while driving approximately 55 mph, there was a loud sound coming from the rear of the vehicle. The speed was reduced however, the sound became louder. The vehicle was towed to an independent mechanic who diagnosed that the rear differential had failed and needed to be replaced. The vehicle was not yet repaired. The local dealer was contacted and informed of the failure. The manufacturer was not notified of the failure. The failure mileage was 177,000.
The contact owns a 2014 Cadillac CTS. The contact stated that the rear differential was making a loud grinding sound. The contact stated there was no warning light illuminated. The vehicle was diagnosed and the contact was informed that the rear differential needed to be replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
HEARD A WHINING NOISE COMING FROM THE BACK OF MY VEHICLE WHEN STEPPING ON THE ACCELORATOR, TOOK MY VEHICLE IN TO GET A INSPECTION AND TURNS OUT THE ROLL PINS IN THE REAR-AXLE DIFFERENTIAL ARE CLOSE TO FRACTURING, INCREASING THE RISK OF A CRASH. THERE IS ALREADY A RECALL IN THIS REGUARD TO 2014-15 CADILLAC CTS (V-SPORT) MODELS BUT NO OTHER CTS MODELS GET THE RECALL. I HAVE A 2014 CADILLAC CTS (LUXURY) SEDAN, HOPING THERE WILL BE A RECALL FOR ALL CTS MODELS IN REGARDS TO THE HUGE SAFETY ISSUE.
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM THE ENGINE COMPARTMENT. THE CONTACT WAS RELATING THE ISSUE TO NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN). THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
2014 CADILLAC CTS AWD. VEHICLE STARTED HESITATING WHILE TURNING. WHICH TURNED INTO A WHINE AND THEN GRINDING FROM THE REAR DIFFERENTIAL. NOISE STARTS AT 30 MPH AND INCREASES AS SPEED INCREASES. HAVE SEEN MANY CASES OF CADILLAC REAR DIFFERENTIAL FAILING. ISSUE VERIFIED BY THE DEALERSHIP FEBRUARY 2021. NOW GM HAS NO REPLACEMENT UNITS OR REPAIR PARTS FOR THIS DIFFERENTIAL. GM PART 84110751
THE EPS SOMETIMES WORKS AND SOMETIME FAILS 03IN MOTION
STARTING AROUND THE END OF FEBRUARY, MY 2014 CTS 3.6 AWD STARTED TO HAVE NOISE FROM THE REAR END WHILE DRIVING. THE NOISE BECOMES LOUDER IF I DRIVE FASTER AND THE CAR WOBBLES. I FEEL EXTREME UNSAFE AND HAVE VISITED INDIVIDUAL MECHANICS, AND MECHANICS TOLD ME THE ISSUE IS FROM THE REAR DIFFERENTIAL. THEY SAID THEY DON'T HAVE THE PARTS, AND CANNOT FIX THE PROBLEM. THROUGH MY RESEARCH, THE REAR DIFFERENTIAL PROBLEM SEEMS TO BE COMMON AMONG THE CTS MODEL. HOWEVER, WHILE THERE IS A RECALL FOR THE CTS VSPORT, NO ACTIONS ARE TAKEN FOR OTHER VERSIONS OF CTS. FROM NHTSA COMPLAINT SITE, SEVERAL COMPLIANT CASES HAVE BEEN FILED FOR THE NON-SPORT CTS. THERE ARE OTHER CASES MENTIONED ACROSS THE INTERNET: HTTPS://YOUTU.BE/UCMIMOHFEPQ . THIS PROBLEM SOULD BE TAKEN SERIOUSLY TO AVOID SAFETY RISKS. I BELIEVE THIS REAR DIFFERENTIAL ISSUE IS A SERIOUS SAFETY PROBLEM. I WOULD LIKE TO 1.GET REPLACEMENT PART AND SERVICE FROM THE MANUFACTURER TO FIX THE REAR DIFFERENTIAL ISSUE ON MY CAR AND GET REIMBURSEMENT FOR ALL COSTS 2.URGE THE MANUFACTURER TO PUT THE CTS MAKE ONTO THE RECALL LIST FOR SAFETY OF OTHER CTS OWNERS.
THERE HAVE BEEN MANY, MANY COMPLAINTS ABOUT THE 2014 CADILLAC CTS 3RD GEN REAR DIFFERENTIAL GOING OUT AT WAY TO SOON. BEFORE THE 80K MILE MARK IN ALOT OF THESE CARS. AS EXPENSIVE AND RARE AS THIS PART IS, IT SHOULD NOT BE FAILING OR LEAKING SO SOON, AS IT IS THE MAIN PART THAT MOVES THE WHEELS IN A RWD CAR. I DID NOT BELIEVE IT AT FIRST BUT AFTER MY PURCHASE THE REAR DIFFERENTIAL WENT BAD AT ONLY 75K MILES. I REPLACED IT, WITH A USED REAR DIFF THAT HAD ONLY 50K MILES, 10K MILES LATER, IT STARTS LEAKING AND GOING BAD AGAIN. EVEN USED ONES ARE A WHOPPING $1K AND UP. THIS PART SHOULD DEFINITELY BE INVESTIGATED AT ALL DEALERSHIPS NATIONWIDE, I ASSURE YOU THAT THERE IS AN UNREASONABLE AMOUNT OF RECORDS OF THIS PART GOING BAD TO SOON.
BOUGHT THIS CAR AND AFTER BUYING IT, I HEARD A VIBRATION. FIRST I THOUGHT IT WAS THE ROAD AND THEN THOUGHT IT WAS THE TIRES. I STARTED CHECKING AROUND FOR TIRES WHEN IT BECAME VERY NOISY SO I CALLED THE DEALER. HE FIRST SAID IT WAS THE POWER TRAIN FLUID NEEDED CHANGED BUT LATER CALLED AND SAID IT WAS THE TORQUE CONVERTER. THIS CAR HAS LESS THA 40,000 MILES.
ON OCTOBER 27TH, I TOOK MY CAR TO THE SHOP FOR AN OIL CHANGE AND INSPECTION. I WAS TOLD BY THE MECHANIC THAT MY REAR DIFFERENTIAL WAS GOING OUT AND THERE WERE METAL SHAVINGS IN THE COMPARTMENT. THE SALES REP, NICK, SAID THERE WAS NOT A RECALL AND THE REPAIR WOULD BE $3300. THROUGH MY RESEARCH THAT THERE IS A RECALL FOR "DEFECTIVE ROLLING PINS IN THE REAR DIFFERENTIAL THAT WERE FATIGUING AND FRACTURING AND EVENTUALLY CAUSING THE REAR END TO LOCK UP" BUT ONLY FOR THE 2014 CADILLAC CTS-V NOT THE REGULAR CTS. SINCE THIS WAS A SAFETY ISSUE, I HAD TO RENT A CAR ON 11/11 TO GET TO AND FROM WORK. AFTER CONVERSATIONS NOT RECEIVING ANY COOPERATION FROM CADILLAC CORPORATION, I WAS REFERRED TO GM CORPORATION. THEY NEGOTIATED A DISCOUNT, REDUCING THE COST FOR REPAIR FROM $3300 TO $1400. THE REPAIR WAS NOT COMPLETED UNTIL 12/1. THEY REDUCED THE PRICE BY ANOTHER $500 THE DAY I PICKED UP MY CAR. SO, I PAID $900 FOR THE REPAIR AND $517.17 FOR THE CAR RENTAL (TOTAL $1,417.17). ALTHOUGH THEY SIGNIFICANTLY REDUCED THE COST OF THE REPAIR, I STILL BELIEVE THIS WAS A SAFETY ISSUE AND AN EXPENSE THAT SHOULD HAVE BEEN COVERED IN THE RECALL. THE REAR DIFFERENTIALS IN A CADILLAC CTS-V AND CTS ARE THE SAME. THE CTS-V HAS A STRONGER ENGINE, MEANING MORE TORQUE, WHICH MEANS THE REAR DIFFERENTIAL IN THE NORMAL CTS SHOULD LAST EVEN LONGER. MY 2014 CADILLAC ONLY HAD 70,000 MILES; THEREFORE, THE REAR DIFFERENTIAL SHOULD NOT HAVE GONE OUT SO SOON. I WOULD LIKE TO BE REIMBURSED FOR ALL COSTS AND SEE THIS ITEM P
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED WHILE HIS SISTER WAS DRIVING 40 MPH, SHE HEARD AN ABNORMAL NOISE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER CONTINUED DRIVING TO HER DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE MECHANIC STATED THAT THE REAR DIFFERENTIAL WAS NEEDING TO BE REPLACED. THE CONTACT CALLED GATEWAY CHEVROLET CADILLAC (501 38TH ST S, FARGO, ND 58103; (701) 282-5522) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
THIS COMPLAINT IS REGARDING AN ACTIVE RECALL ON MY CADILLAC...MANUFACTURER RECALL NUMBERN192279370 AND NHTSA RECALL NUMBER20V038. I WAS NOTIFIED OF THIS RECALL AND IN MAY 2020 THAT THE PARTS TO FIX THE CAR WERE NOW AVAILABLE. I WENT TO MAKE AN APPOINTMENT FOR THE REPAIR AND THE PARTS WERE NO LONGER AVAILABLE AND WERE ON BACK ORDER. AS OF THIS DATE THE PARTS ARE STILL NOT AVAILABLE. IT SOUNDS LIKE THIS RECALL COULD POTENTIALLY BE A SERIOUS ISSUE, BUT GM SEEMS LIKE THEY ARE DRAGGING THEIR FEET ON FIXING THE PROBLEM! IT WILL SOON BE 5 MONTHS SINCE I WAS NOTIFIED OF THE PARTS SUPPOSEDLY BEING AVAILABLE BUT MY CAR IS STILL NOT REPAIRED. IT SEEMS A BIT UNREASONABLE TO ME FOR THIS TO BE TAKING SOOOO LONG TO FIX A SERIOUS FLAW IN THE DIFFERENTIAL. IS THERE ANYTHING THAT CAN BE DONE TO SPEED THIS PROCESS UP? THANK YOU FOR ANY ASSISTANCE THAT YOU CAN OFFER.
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN). THE CONTACT CALLED EARNHARDT CHANDLER CADILLAC (1450 S GILBERT RD, CHANDLER, AZ 85286) WHERE HE WAS INFORMED THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT WAS ALSO INFORMED THAT HE WOULD RECEIVE A CALL ONCE THE PARTS ARRIVED. A MONTH LATER THE SAME DEALER WAS CONTACTED AND HE RECEIVED THE SAME INFORMATION. TWO MONTHS LATER HE CALLED COULTER CADILLAC TEMPE (7780 S AUTOPLEX LOOP BUILDING 200, TEMPE, AZ 85284) WHERE HE WAS AGAIN INFORMED THAT THE PARTS WERE UNAVAILABLE. THEY ALSO INFORMED HIM THAT HE HAD TO WAIT A FEW MONTHS FOR THE PARTS TO ARRIVE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
THE CUE INFOTAINMENT SCREEN CRACKED/WEBBED WHILE MY CAR WAS PARKED IN MY JOBS PARKING LOT. THIS CAUSED ALL FEATURES USING THE SCREEN INCLUDING HANDSFEE FOR CALLS INOPERABLE. THE DEALER STATES THIS IS A KNOWN RECURRING ISSUE WITH THE 2014 CUE SCREENS. APPARENTLY THEY ARE PRONE TO DELAMINATING AND CRACKING DUE TO A POOR MANUFACTURING GM DESIGN. THEY STATED THEY DO NOT HAVE A RECALL FOR THE SCREENS YET AND THE REPAIR WILL BE OUT OF POCKET.
I CONTACTED CLAUDE NOLAN CADILLAC JACKSONVILLE FL(DEALER) IN MAY 2020 TO PERFORM A RECALL SERVICE AFTER RECEIVING NOTIFICATION FROM GENERAL MOTORS GLOBAL VEHICLE SAFETY. I WAS INFORMED BY DEALER THAT THE PARTS WERE ON ORDER AND I WOULD BE NOTIFIED WHEN THE PARTS WERE RECEIVED. I CONTACTED THE DEALER ON AUGUST 11TH 2020 AND WAS INFORMED THAT THE PARTS HAVE NOT BEEN RECEIVED.
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE ALTERNATOR, FUEL PUMP, BATTERY AND FOUND THAT THE TIMING CHAIN HAD FAILED. THE TIMING CHAIN WAS NOT REPLACED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,400.
THERE IS A RECALL FOR THE REAR DIFFERENTIAL. I, ALONG WITH SEVERAL OTHER OWNERS HAVE BEEN WAITING ON PARTS FOR SEVERAL MONTHS. GM DOES NOT SEEM TO BE TAKING THIS SERIOUSLY. WE ARE ALSO BEING PROVIDED WITH LOANER CARS CAR BUT IT WAS NOT ONE I COULD ACCEPT AND AS SUCH, RISK INJURY EVERY TUBE WE DRIVE.*DT*DT*JB*JB
THERE IS A RECALL ON MY VEHICLE, PERTAINING TO THE REAR-AXLE DIFFERENTIAL, GM RECALL N192279370. I WAS NOTIFIED OF THIS RECALL DURING THE FIRST QUARTER OF 2020. I RECEIVED A LETTER STATING THAT PARTS WERE AVAILABLE MID-MAY 2020. ON JUNE 29TH 2020, I CONTACTED MY LOCAL CADILLAC DEALER, HARVEY CADILLAC OF GRAND RAPIDS, TO REQUEST THE NECESSARY PARTS TO REPAIR THE VEHICLE. THEY WERE UNABLE TO GIVE ANY TIMELINE ON PARTS AVAILABILITY OR TIMELINE ON REPAIRS. I WAS UNABLE TO GET A LOANER OR RENTAL ASSISTANCE THROUGH HARVEY CADILLAC AND WAS INSTRUCTED TO CONTACT CADILLAC CUSTOMER CARE FOR FURTHER ASSISTANCE. I MADE CONTACT INITIALLY ON JULY 7TH 2020 AND WAS GIVEN A CASE NUMBER AND RECEIVED A BOILERPLATE RESPONSE ABOUT LACK OF PARTS VIA VOICEMAIL. IN DOCUMENTS SUBMITTED TO THE NHTSA, GM STATED THAT COURTESY TRANSPORTATION MAY BE MADE AVAILABLE UNTIL REPAIRS WERE ABLE TO BE MADE, AND REFERENCED COMPANY MEMOS INDICATING HOW THIS WERE TO TAKE PLACE. FURTHER CONTACT TO CADILLAC CUSTOMER CARE REQUESTING THIS LOANER/RENTAL ASSISTANCE VIA MULTIPLE TELEPHONE CALLS, VOICEMAILS, AND SOCIAL MEDIA WENT UNANSWERED. I HAVE NOT BEEN ABLE TO MAKE CONTACT OR PROMPT ANY RESPONSE SINCE THAT INITIAL JULY 7TH DESPITE MULTIPLE ATTEMPTS. HARVEY CADILLAC ON AUGUST 17TH STATED NO PROGRESS HAS BEEN MADE ON PARTS AVAILABILITY OR A TIME FRAME ON WHEN THE REPAIR COULD BE COMPLETED. TODAY'S DATE IS AUGUST 31ST, 2020, AND IT HAS BEEN NINE WEEKS SINCE I INITIALLY CALLED TO SCHEDULE REPAIRS FOR A SERIOUS SAFETY ISSUE
MY 2014 CADILLAC CTS VSPORT IS PART OF GM RECALL N192279370 (FAILURE OF ROLL PINS IN THE REAR AXLE DIFFERENTIAL). IN EARLY JULY, I BEGAN THE PROCESS TO HAVE THE REPAIR ACCOMPLISHED, BUT THE DEALER (BOB MOORE CADILLAC IN EDMOND, OKLAHOMA) TOLD ME THERE WERE NO PARTS AVAILABLE TO ACCOMPLISH THE RECALL. SIX WEEKS HAVE PASSED SINCE THAT INTIAL CONTACT AND THERE ARE APPARENTLY STILL NO PARTS IN STOCK AT ANY LEVEL. THIS IS AN IMPORTANT SAFETY RECALL, WITH THE POSSIBLE CONSEQUENCES OF THE FAILURE (LOCKING UP OF BOTH REAR WHEELS AT HIGHWAY SPEEDS) BEING VERY SERIOUS. I IMPLORE THE NHTSA TO PRESSURE GM TO COME UP WITH THE NECESSARY ASSETS TO GET THIS ACCOMPLISHED ON ALL 2866 AFFECTED VEHICLES, OR PROVIDE EQUIVALENT TRANSPORTATION UNTIL SUCH TIME IT CAN BE DONE.
MY CAR IS PART OF RECALL #N192279370 WHICH WAS ISSUED ALMOST 8 MONTHS AGO. THE RECALL IS FOR AN ISSUE WITH THE REAR DIFFERENTIAL WHICH CAN LOCK UP AND SEIZE WITHOUT ANY WARNING OR SYMPTOMS. GM HAS DEEMED THE CAR SAFE TO DRIVE DESPITE SAYING THIS IN THE RECALL NOTICE..."IF THE CONDITION OCCURS WHILE DRIVING, THE REAR WHEELS MAY LOCK UP. THIS MAY AFFECT THE DRIVER'S ABILITY TO CONTROL THE VEHICLE, INCREASING THE RISK OF A CRASH." FOR ALMOST 8 MONTHS NOW I HAVE BEEN WAITING FOR THE PARTS TO BE SENT TO THE DEALER TO FIX THE CAR. I AM AFRAID TO DRIVE IT AND IT HAS BEEN SITTING IN THE GARAGE FOR THE MAJORITY OF THE PAST 8 MONTHS, WHICH HAS LEFT MY FAMILY SHORT A CAR. GM WILL NOT PROVIDE A RENTAL CAR AT THIS TIME, WHICH THE POSSIBLE EXCEPTION OF WHEN THE CAR IS ACTUALLY IN FOR SERVICE ONCE THE PARTS FINALLY ARRIVE. AT THIS TIME THERE IS STILL NO FIRM DATE ON WHEN THE NEW PARTS MIGHT ARRIVE AND I AM LEFT WITH A CAR THAT COULD HAVE THE REAR WHEELS COMPLETELY LOCK UP WITHOUT WARNING AT ANY TIME SHOULD I CHOOSE TO DRIVE IT. THIS IS DANGEROUS AND UNACCEPTABLE.
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING 30 MPH, THE CONTACT STATED AN ABNORMAL SMELL WAS COMING THE REAR OF VEHICLE. THE CONTACT PULLED OVER TO A LOCAL GAS STATION AND FOUND OUT THAT THERE WAS GEAR OIL ON THE EXHAUST AND MUFFLER. THE VEHICLE WAS TAKEN TO LOCAL DEALER MOSSY CADILLAC LOCATED AT 241 FRONTAGE RD SUITE B, PICAYUNE, MS 39466 WHERE IT WAS DIAGNOSED WITH THE REAR DIFFERENTIAL NEEDING TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
RECALL ID 20V038. THE CADILLAC DEALERSHIP HAS HAD MY CAR FOR A MONTH FOR A RECALL INITIATED IN FEB. IT IS NOW AUG AND GM CUSTOMER SERVICE HIGH LEVEL REPRESENTATIVE WILL NOT RETURN AND CALLS OR EMAILS. THE DEALERSHIP WILL NOT GIVE ME A LOANER CAR OR REIMBURSEMENT FOR A RENTAL. THE DEALERSHIP SAYS IT IT UNSAFE TO DRIVE BUT REFUSES TO OFFER ANY SOLUTIONS.
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEN DUDAS MOTORS (3305 MAIN ST, STEVENS POINT, WI 54481) WAS CONTACTED AND CONFIRMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
CADILLAC CUE SCREEN CRACKING, CREATING A SPIDER WEB APPEARANCE ON THE SCREEN. CAR WAS STATIONARY IN DRIVE WAY ALL DAY AND NIGHT. WHEN I WANT TO DRIVE IT THE NEXT MORNING THE CRACK APPEARED ON CUE SYSTEM. NO ONE HAD USED OUR TOUCH THE SCREEN DURING THAT TIME. OVER THE NEXT COUPLE OF DAYS THE SPIDER WEB KEPT SPREADING. IT'S IMPOSSIBLE TO SEE THE ANYTHING ON THE LEFT SIDE OF THE BACKUP CAMERA. GPS IS DIFFICULT TO READ ON LEFT SIDE . *TR
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AND MAKING A LEFT TURN, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. ROADSIDE ASSISTANCE WAS CONTACTED AND THE VEHICLE WAS JUMP STARTED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
I CANNOT GET MY VEHICLE REPAIRED IN THE ALLOTTED TIME DUE TO PARTS NOT BEING ON HAND ACCORDING TO THE DEALERSHIP. *TR
THE REAR END DIFFERENTIAL BROKE WHILE THE CAR WAS IN MOTION ON THE HIGHWAY. WHICH MADE DRIVING THE CAR VERY UNSAFE. I PULLED OVER AND I GOT THE PART REPAIRED BY THE CADILLAC DEALERSHIP. I HAVE HAD AN ON GOING PROBLEM WITH THE FRONT SEAT HEATER. WHEN WEATHER IS COOLER AND I ACTIVATE THE SEAT HEATER I EXPERIENCED THE SEAT GETTING EXCESSIVELY HOT AND I NEARLY BURN MYSELF. I HAD TO TURN OFF THE HEATER SEAT AND COVER THE SEAT SO I DON'T GET HURT. THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE CAUSING ME TO PULL OVER IMMEDIATELY DURING TO HOW HOT THE SEAT HAD GOT. LAST BUT NOT LEAST, THE SHIFTER SELECTOR CABLE DETACHED AS I WAS OPERATING THE VEHICLE ON THE STREET (VEHICLE WAS IN MOTION) I WAS DRIVING AND PULLED UP PARK AND NOTICE THE SHIFTER KNOB WAS MOVING BUT THE INDICATOR WAS STUCK IN THE WRONG SELECTION. I HAD TO PUT ON EMERGENCY BREAK AND ORDER A TOW TO THE NEAREST DEALERSHIP BECAUSE THE CAR WAS UNSAFE TO DRIVE AND I DIDN'T KNOW WHAT GEAR THE CARBWAS IN OR COULD I CHANGE GEARS. THE MANUFACTURER HAD RECALLS FOR THESE ITEMS ON SIMILAR VEHICLES BUT DENIED TO HELP ME BECAUSE THE RECALLS ARE VIN SPECIFIC WHICH I DID NOT KNOW AND MY VIN DIDN'T QUALIFY. I AM LEFT WITH A HUGE CAR REPAIR BILL FOR DEFECTED PARTS SOLD WHEN I BROUGHT THE CAR. *TR
MY REAR DIFFERENTIAL SYS IS MAKING A LOUD GRINNING NOISE, I CONTACTED CADILLAC CUSTOMER SERVICE 04/28/20, TO SEE IF IT UNDER RECALL STATUS AND I WAS ADVISED IT WAS NOT. I HAVE RESEARCHED THAT THIS IS A VERY COMMON PROBLEM FOR THE 2014 CTS. I HAVE 98139 ON MY CADILLAC AND I DON'T THINK I SHOULD HAVE PROBLEMS LIKE THIS. THAT LOUD GRINNING AND WHINING SOUND IS VERY ANNOYING AND EMBARRASSING. I THOUGHT IT WAS MY BRAKES AT FIRST HOWEVER I TOOK IT TO A MECHANIC AND WAS ADVISED MY REAR DIFFERENTIAL SYSTEM IS CAUSING THE WINNING AND GRINNING SOUND.
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. AFTER CONTACTING HENNESSEY CADILLAC (3377 SATELLITE BLVD, DULUTH GA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
REAR DIFFERENTIAL AT RISK OF FAILURE. I CONTACTED CADILLAC CUSTOMER SERVICE AND THEY DID NOT SEE THE RECALL IN THEIR SYSTEM AND ADVISED ME TO CONTACT NHTSA. THEY SAID THAT THE NHTSA DID NOT SHOW A RECALL FOR THAT VEHICLE. THE CONSUMER STATED THE VEHICLE HAD NUMEROUS SAFETY DEFECT REPAIRS. THE CONSUMER REQUESTED THAT THE VEHICLE BE BOUGHT BACK. *JS
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOMMARITO CADILLAC LOCATED AT (4190 I-70 NORTH OUTER RD, ST PETERS, MO 63376, (636) 928-2300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE WITH THE INDICATOR LIGHTS FLASHING AT VEHICLE START-UP. THE CONTACT ALSO STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE CEASED IN GEAR AND FAILED TO ACCELERATE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NO AVAILABLE.
TL* THE CONTACT OWNS A 2014 CADILLAC CTS A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V038000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT DIMMITT CADILLAC OF ST. PETERSBURG (LOCATED AT 3333 GANDY BLVD SUITE D, PINELLAS PARK, FL 33781) CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
I HAVE A 2014 CADILLAC CTS AND THE CUE WAS REPLACED ABOUT 4 YEARS AGO WHEN IT WAS UNDER WARRANTY. NOW THE CUE SCREEN HAS CRACKED ON THE LEFT SIDE AND GONE OUT AGAIN. I CANNOT PAIR MY PHONE TO THE CAR OR ADJUST THE TEMPERATURE FROM THE TOP OR FEET AREA. THIS IS RIDICULOUS. I ALSO SEE NOW THERE ARE NUMEROUS COMPLAINTS REGARDING THIS FAULTY SYSTEM. THIS NEEDS TO BE RECALLED AND PROPERLY FIXED.
MY CAR IS A 2014 CTS VSPORT. I HAVE OWNED THE VEHICLE SINCE AUGUST OF 2017, AND IT HAD 42,563 MILES WHEN I PURCHASED THE VEHICLE. I HAVE HAD 'TIRE ISSUES' WITH THE CAR SINCE DAY 1. THE 1ST WEEK I OWNED THE VEHICLE, THE TIRES HAD TO BE REPLACED, ALTHOUGH THEY HAD JUST BEEN REPLACED PRIOR TO MY PURCHASE, THE CAR WAS MAKING VERY LOUD NOISE WHILE DRIVING AND IT WAS DETERMINED THEY HAD 'UNEVEN WEAR.' ALONG WITH THIS, THE 'REAR AXLE SYSTEM OFF' LIGHT WOULD OCCASIONALLY COME ON. NOTHING THE DEALER COULD FIND WITH IT AND IT ALWAYS SEEMED THE LIGHT WOULD TURN OFF WHEN IT WAS AT DEALERSHIP. NOW 2 ADDITIONAL SETS OF TIRES, AND THE 'REAR AXLE SYSTEM OFF' LIGHT NOT TURNING OFF, I WAS TOLD REAR AXLE 'PIECES' NEED TO BE REPLACED TO INCLUDE THE REAR AXLE PINS AND PUMP, COSTING 2700.00. ALONG WITH THIS REPAIR THE CAR WILL NEED TO HAVE TIRES REALIGNED DUE TO UNEVEN WEAR AND REAR BRAKES. THE DEALER STATED THEY CANNOT REPLACE THE REAR AXLE UNDER THE RECALL BECAUSE THE RECALL IS 'INCOMPLETE WITH NO SOLUTION.' IN ADDITION, THEY TOLD ME MY CAR IS UNSAFE TO DRIVE DUE TO RISK OF THE REAR TIRES LOCKING UP WHILE DRIVING THE VEHICLE.
I AM WRITING THIS BECAUSE I HAVE A COMPLAINT. I HAVE NEVER BEEN NOTIFIED THAT THIS CAR HAS A RECALL WITH THE DIFFERENTIAL. NOT FROM THE DEALER NOR GM. I HAVE READ THAT CARS HAVE LOCKED UP AT HIGH SPEED RESULTING IN NEAR CRASHES.I AM ALSO READING THAT THERE IS NO FIX FOR THIS YET. THERE ARE CARS SITTING AT CADILLAC DEALERS FOR MONTHS WITH NOTHING DONE YET. THIS CONCERNS ME THIS COULD HAPPEN TO ME AND MY CAR. THE REAL PROBLEM IS I HAVE NOT BEEN NOTIFIED AND I BOUGHT THIS CAR AS A CPO FROM VALENTI CADILLAC IN HARTFORD CT. IF I HADN'T LOOKED AROUND I WOULD NEVER HAVE KNOWN THIS CAR HAS A REAR DIFFERENTIAL RECALL THAT IS DANGEROUS.
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT WHEN DRIVING AT 60 MPH, A LOUD NOISE EMITTED FROM THE VEHICLE REAR OF THE VEHICLE. CONTROL OF THE VEHICLE WAS LOST AND HEADED HEAD ON TO THE OPPOSITE OF THE HIGHWAY TO ONCOMING TRAFFIC. THE BRAKE PEDAL WAS APPLIED BUT THE REAR TIRES SEIZED, AS A RESULT THE REAR OF VEHICLE SKID AND SMOKE EMITTED FROM THE BURNING TIRES. THE VEHICLE CAME TO A HALT IN THE MIDDLE OF THE INCOMING AND OUTGOING HIGHWAY. THE VEHICLE WAS NOT DRIVABLE AND POLICE OFFICERS REMAINED ON THE SCENE DIRECTING TRAFFIC AROUND THE VEHICLE IN ORDER TO AVOID A COLLISON IN THE MEANTIME THE TOWING COMPANY ARRIVED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO RON CARTER CADILLAC (18101 GULF FREEWAY BUILDING B, FRIENDSWOOD, TX 77546 PHONE (832)-369-8228). THE DEALER ADVISED THAT THE REAR DIFFERENTIAL WAS FAULTY AND CAUSED THE REAR TIRES TO FAIL. THE VEHICLE WAS PENDING TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
THE REAR DIFFERENTIAL IN MY VEHICLE HAD TO BE REPLACED. TWO OF THE MAIN BEARINGS FAILED. WE NOTICED A GRINDING NOISE FROM THE BACK AS WE DROVE. IN AUGUST OF 2019, I TOOK IT TO MY REGULAR MECHANIC AND HE RODE IN THE VEHICLE WITH ME. HE HEARD AND FELT THE GRINDING. HE RECOMMENDED THAT I TAKE IT TO A REPUTABLE TRANSMISSION MECHANIC. I TOOK IT IMMEDIATELY TO BAY AREA TRANSMISSIONS. MY VEHICLE WAS ON THE BRINK OF A CATASTOPHIC FAILURE ACCORDING TO THE TRANSMISSION MECHANIC. HE TOOK ME FOR THE TEST DRIVE AND UPON RETURN, IMMEDIATELY PUT IT UP ON THE RACK. REMOVED THE PLUG AND SHOWED ME THE BLACK FLUID AND METAL SHAVINGS ON THE PLUG. HE SAID THAT THE PINNION AND RAR BEARINGS WERE SHOT AND THAT THE WHOLE UNIT NEEDED TO BE REPLACED BECAUSE THE PARTS FOR THIS ARE NON-EXISTANT. HE FOUND A REFURBISHED UNIT AND REPLACED IT AT THE COST OF $1800.00. I HAD CALLED OUR LOCAL CADILLAC DEALER SERVICE DEPT. THEY QUOTED ME A NEW ONE FOR $2600.00 BUT, DIDN'T HAVE ONE IN STOCK AND COULDN'T TELL ME WHEN OR IF THEY COULD GET ONE. THE CARS DRIVETRAIN WARRANTY WAS EXPIRED AS WE HAD 90000 MILES ON OUR VEHICLE. WE PURCHASED IT IN OCTOBER 2018 WITH 68000 MILES ON IT. WE STARTED NOTICING A NOISE FROM THE REAR BACK IN JUNE OF 2019. THERE WERE APPROX. 80000 MILES ON IT AT THAT TIME. I WROTE CADILLAC A LETTER AND SENT THEM A COPY OF THE BILL ASKING FOR HELP ON THIS AS I FELT THAT THIS FAILURE SHOULD NOT HAPPEN WITH A WELL MAINTAINED, LUXURY VEHICLE SUCH AS CADILLAC. THEY RETURNED A CALL TO ME SAYING THERE WAS
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2014 Cadillac CTS → · Every CTS year → · How the figures are calculated →