THE DIMMER SWITCH STAYS ON, AND CONSUMER WOULD BE UNABLE TO SEE THE INSTRUMENT PANEL DURING DAYTIME. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.*AK
2004 Cadillac CTS complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →
WHILE DRIVING 70 MPH VEHICLE MOMENTARY LOST STEERING CONTROL. CONSUMER SLAMMED ON BRAKES AND CAUSED THE VEHICLE TO FISHTAIL IN THE MIDDLE OF THE INTERSTATE HIGHWAY. VEHICLE WAS TAKEN TO THE DEALER, AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM.*AK
WHILE PULLING INSIDE OF A PARKING LOT THE CONSUMER APPLIED THE BRAKES, PLACED THE VEHICLE IN REVERSE AND THE VEHICLE SUDDENLY ACCELERATED BACKWARDS. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND APPLIED THE BRAKES,THE PEDAL WENT TO THE FLOOR. THE DRIVER PLACED THE VEHICLE IN DRIVE AND THE VEHICLE SUDDENLY ACCELERATED UNCONTROLLABLY AND RAN INTO A GLASS WINDOW. NO INJURIES. BOTH FRONTAL AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE DEALER. PLEASE FILL IN ADDITIONAL INFORMATION. *JB SIERRA VISTA POLICE DEPARTMENT HAS A REPORT OF THE ACCIDENT. *TC
CONSUMER HAS CONCERN WITH THE SAFETY BELT. THE SAFETY BELT DOES NOT UTILIZE A RATCHETING STYLE SAFETY BELT HARNESS. THE CONSUMER HAD A PROFESSIONAL INSTALL HIS CHILD'S SAFETY SEAT BUT THE BELT WOULD ONLY HOLD TEMPORARILY. ANY WIGGLING OF THE SEAT CAUSED INCHES OF SLACK. *NM
WHILE DRIVING CONSUMER'S VEHICLE SWERVED BECAUSE THERE WAS A DEER IN THE ROAD, AND WENT INTO A DITCH , AFTER GAINING CONTROL VEHICLE STRUCK A CONCRETE ABUTMENT HEAD ON. THE AIR BAGS DID NOT DEPLOY.*AK
I WAS IN THE RIGHT LANE OF A HIGHWAY LEADING TO AN OFF RAMP AT ABOUT 35 -40 MPH WHEN TRAFFIC STOPPED SUDDENLY. WHEN I JAMMED ON THE BRAKES THE PEDAL WENT UNUSUALLY LOW, THE ABS ALSO SEEMED TO FAIL RESULTING IN THE BRAKES LOCKING, CAR SKIDDING AND CONSIDERABLE STOPPING DISTANCE (WELL OVER 100FT). I HIT THE BUMPER OF THE CAR IN FRONT OF ME AND SLID INTO A CURB. CAR WAS TOWED TO A DEALER WHO NOTED THAT THE MASTER CYLINDER WAS SHOT AND THE BRAKES WERE SPONGY. I'VE CONTACTED GM BUT THEY HAVE NOT YET RESPONDED TO MY COMPLAINT. *AK
THE FRONT AND BACK BUMPER ARE NOT THE SAME COLOR AS THE REST OF THE CAR. THERE ARE ALSO DEFECTS WITH THE OVERALL PAINT FINISH - THERE ARE DARK BLOTCHY SPOTS. THE VEHICLE WARRANTY HANDBOOK CALLS THE CONDITION "CHEMICAL PAINT SPOTTING." THE NEW CAR LIMITED WARRANTY COVERS THE OVERALL PAINT FINISH, BUT THE GM REPRESENTATIVE SAYS THAT ALTHOUGH THEY ARE AWARE OF THE PROBLEM, THEY WILL NOT DO ANY REPAIRS. I WAS CHARGED $995 [UNDER OPTIONS INSTALLED BY MANUFACTURER] FOR THIS WHITE DIAMOND PAINT FINISH.*AK
THE CONSUMER WAS PARKING THE VEHICLE WHEN THE GAS PEDAL BECAME STUCK CAUSING THE CONSUMER TO CRASH INTO A BUILDING HEAD ON. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED INJURIES AND WAS HOSPITALIZED. *AK *NM
ONSTAR SYSTEM ACTIVATED BY SAYING THAT AN "IMPACT WAS DETECTED", BUT THERE WAS NOTHING IN FRONT OF ME, NOR DID I HIT ANYTHING. A PERSON FROM ONSTAR CONNECTED AND ASKED IF I HAD AN ACCIDENT. I WAS AT THE DEALERSHIP FOR SERVICE WHEN THIS HAPPEN. I INFORMED THE TECHNICIAN. THIS WAS ON 8/2/04. MY CAR IS STILL IN THE SHOP BECAUSE THEY SAID IT WAS NOT SAFE TO DRIVE DUE TO AN AIRBAG PROBLEM THAT IT COULD DEPLOY AT ANYTIME. THERE IS NO ESTIMATED ARRIVAL FOR THE PART. IN THE MEANTIME, I HAVE A BRAND NEW CAR THAT I CANNOT DRIVE. I WILL MOST LIKELY NOT BUY ANOTHER GM CAR/SUV DUE TO THE FACT THAT I CANNOT EVEN GET A DATE ON WHEN I WILL HAVE MY CAR BACK.
CONSUMER HEARD THE LUGS/ NUTS AND BOLTS JIGGLING IN THE WHEEL WELL. A BOLT AND LUG NUT ON REAR DRIVER'S SIDE TIRE SNAPPED OFF WHILE DRIVING. VEHICLE WAS DRIVEN TO A DEALERSHIP, WHO INSPECTED THE BOLTS/ LUGS, AND NUTS, AND NOTICED THAT ANOTHER LUG NUT ON THE SAME TIRE WAS STARTING TO SEPARATE. THE LUG NUTS AND BOLTS WERE REPLACED. TWO WEEKS LATER THEN THE FAILURE OCCURRED ON THE PASSENGER SIDE REAR TIRE . DEALERSHIP INDICATED THIS OCCURRED BECAUSE OF THE RIMS. THE TIRES WERE ROTATED BY THIS DEALERSHIP TWO WEEKS PRIOR TO THE INCIDENTS.*AK
UNDER POWER THE REAR SUSPENSION RATTLES UP AGAINST THE FLOOR. IT SOUNDS LIKE ITS FALLING APART WHICH PROMPTS YOU TO STAB THE BRAKES UPON HEARING IT. *JB
CONSUMER STATED THAT WHILE DRIVING VEHICLE SHUT DOWN. CONSUMER TOOK VEHICLE TO THE DEALER. IT WAS TEST DRIVEN, BUT COULD NOT DUPLICATE THE PROBLEM. *AK
REAR DIFFERENTIAL WHINE FROM 45 MPH AFTER VEHICLE HAS DRIVEN AT LEAST 5 MILES.*AK
THE VEHICLE RAN OVER A DEER WHILE DRIVING BETWEEN 60-65 MPH AND THE ENTIRE ROOF FLEXED AROUND THE SUNROOF. THE BODY SHOP INDICATED THIS OCCURRED BECAUSE THE ROOF WAS NOT ENFORCED PROPERLY AT THE FACTORY. *LA
WHILE MAKING A RIGHT OR LEFT HAND TURN THE POWER STEERING WHEEL FAILS TO RETURN TO ITS ORIGINAL CENTER POSITION. THE PROBLEM IS IN FACT CONTINUOUS. THE VEHICLE HAS BEEN TAKEN TO THE DEALER, IN WHICH THE DEALER WAS ABLE TO DUPLICATE THE PROBLEM. THE DEALER ACKNOWLEDGE A PROBLEM EXIST, HOWEVER, THE DEALER STATED THE PROBLEM CAN'T BE RESOLVED BECAUSE THE PROBLEM IS INHERIT WITH THESE VEHICLES. THE MANUFACTURE FAILS TO ACKNOWLEDGE THE PROBLEM. PLEASE PROVIDE DETAILS.
RADIO FOR THE CTS INTERMITTENTLY LOSES AUDIO FOR AM,FM AND CD FUNCTIONS. THE RADIO HAS BEEN BROUGHT IN FOR REPAIR SEVERAL TIMES, ONLY TO BE REPROGRAMMED. THERE IS AN APPARENT SOFTWARE PROBLEM THAT HAS NOT BEEN IDENTIFIED BY GENERAL MOTORS CADILLAC DIVISION. *NM
SEVERE SIDE IMPACT, BOTH DRIVER SIDE DOORS AND CENTER PILLAR CRUSHED. SIDE AIR BAGS DID NOT DEPLOY.
CONSUMER STATED WHILE DRIVING AT 55-MPH VEHICLE STALLED, CAUSING CONSUMER TO PULL OFF THE ROAD. DEALER INSPECTED VEHICLE SEVERAL TIMES, BUT COULD NOT DUPLICATE OR CORRECT THE PROBLEM . *AK
EMISSION TEST FAILURE. 2004 CADILLAC CTS. 875 MILES ON ODOMETER JUST PICKED UP FROM DEALER BROUGHT BACK FOLLOWING DAY FOR INSPECTION STICKER,WOULD NOT PASS EMISSIONS TEST. TOLD BY DEALER VEHICLE HAD BLOCKED CATALYTIC CONVERTER AND NEED REPLACEMENT. *JB
HAVE A NOISE IN REAR-END WHEN ACCELERATING UP TO SPEEDS. WHEN LETTING UP ON ACCERLATOR NOISE QUITS, BUT AS SOON AS I GIVE IT GAS IT HUMS( LIKE) VERY LOUD. HAVE HAD TWO CADILLAC DEALERS CHECK IT AND TOLD NOT TO WORRY ABOUT IT NOTHING IS WRONG AND THAT , THAT' IS THE CHARACTERISTIC OF THE 2004 CTS. THIS IS HARD FOR ME TO BELIEVE SINCE I HAVE HAD 8 CADILLAC OVER THE YEARS AND HAVE NEVER HAD A PROBLEM OF THIS NATURE.*AK
INQUIRING ABOUT ANY RECALLS OR PROBLEMS WITH 2004 CADILLAC CTS. *PH THE CONSUMER WOULD LIKE TO BE NOTIFIED OF ANY RECALLS OR GENERAL PROBLEMS RELATED TO HER 2004 CADILLAC CTS. *MR *NM
PROBLEMS GETTING RECALL REPAIR ON ANCHORAGE OF SEATS PERFORMED.*MR CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TWICE AND TO NO AVAIL WAS THE WORK PERFORMED. THE FIRST TIME, THE CONSUMER WAS TOLD THE VEHICLE WASN'T SERVICED YET. THE SECOND TIME, THE MECHANIC STOOD OUTSIDE THE VEHICLE AND STATED HE RESEARCH THE INFORMATION AND NOTHING WAS WRONG WITH HER VEHICLE. THE RECALL LETTER SHE RECEIVED WAS TO BE PLACED IN THE OWNER'S MANUAL. THE RECALL LETTER STATES THAT THE "VEHICLES HAVE A CONDITION WHERE ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT SEATS MAY NOT BE ENGAGED IN THE FLOOR PAN REINFORECEMENT SLOTS. IF THE VEHICLE IS IN A VEHICLE CRASH, THE SEAT(S) COULD PIVOT REARWARD, RESULTING IN POSSIBLE INCREASED INJURY TO ITS OCCUPANT OR A REAR SEAT OCCUPANT. *PH
DEALERSHIP FAILED TO ENSURE THAT BOTH FRONT ANCHOR TABS ARE FULLY SEATED IN THE FLOOR AS STATED IN THE RECALL 03 V 346 000 FOR THE FRONT BUCKET SEAT ATTACHMENT. INSTEAD, THE DEALERSHIP INSTRUCTED THE CONSUMER TO PLACE THE RECALL LETTER IN THE GLOVE COMPARTMENT.*AK
WHEN APPLYING BRAKES PEDAL WOULD GO TO THE FLOOR RESULTING IN EXTENDED STOPPING DISTANCE. DEALER HAS BEEN NOTIFIED. THE DEALER REPLACED THE MASTER CYLINDER BUT THE PROBLEM STILL EXISTED. THE DEALER THEN BLED THE SYSTEM . IT APPEARED THAT THE BRAKES WERE IMPROPERLY BLED DURING FACTORY ASSEMBLY*AK *NLM
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2004 Cadillac CTS → · Every CTS year → · How the figures are calculated →