2012 Buick Lacrosse complaints

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT FAILED TO RETRACT PROPERLY AND THAT THE SEAT BELT WAS NOT PROPERLY SECURING THE DRIVER. THE VEHICLE WAS TAKEN TO MORE THAN ONE DEALER SEVERAL TIMES AND THEY WERE UNABLE TO REPAIR THE SEAT BELT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. *CN

APROX. 1130 PM ON AUGUST 27TH, 2015, I WAS DRIVING (60 MPH) HOME FROM WORK AND LOST ALL POWER STEARING, I ALMOST HAD A ACCIDENT AND CASHED MY 2012 BUICK LACROSSE DUE TO THE LOSS OF POWER STEERING. I MADE IT ABOUT A HALF OF A MILE DOWN THE STREET AND CALLED 911 FOR ASSISTANCE SINCE IT WAS DARK. I HAD TO CALL A TOW TRCUK TO COME GET MY CAR AND TAKE IT TO THE LOCAL REPAIR SHOP. ON FRIDAY AUGUST 28TH THE DEALERSHIP SAID THEY HAD TO ORDER MY PART IT WAS THE SURPINTINE BELT AND IT WOULDNT BE THERE UNTIL MONDAY AUGUST 31ST. ON MONDAY 8/31/2015 THE DEALSHIP TECH SAYS IT MAY BE A MOTOR ISSUE BUT WONT KNOW UNTIL HE TRIED THE BELT FIRST. MONDAY 8/31/15 THE AUTO TECH SAID THE DEALERSHIP DID NOT HAVE THE TOOL. ON TUESDAY 9/1 THE DEALERSHIP SAID THEY HAVE THE TOOL BUT NOW MY CAR NEEDS NOT ONLY A BELT BUT THE TENSIONER AS WELL. THE DEALERSHIP IS QUOTING ME A PRICE OF OVER $650 PLUS THE COST OF MY RENTAL CAR. AFTER SOME RESEARCH I FOUND A BULLETIN IN MARCH 2012 FOR BUICK LACROSSE AND REGALS WITH FAULTY SURPINTINE BELTS MADE OF TENSIL OR COPPER THAT NEEDED TO BE REPLACED BY SPETEMBER 2012, I DID NOT PURCHASE MY CAR UNTL NOVEMBER 2012. NOW GM IS REFUSING TO FIX THE PART ENVEN THOUGH I STILL HAVE A 100K MILE POWERTRAIN WARRANTY AND THEY HAVE THE BROADCAST NOTIFICATION OF A FAULTY PART. NOW GM REFUSES TO PAY FOR THE PART AND/OR MY RENTAL CAR. I ALMOST HAD A INJURY DUE TO THE MALFUNCTION. I NEED ASSISTANCE. PLEASE ADVISE.

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. AFTER PARKING AND ATTEMPTING TO EXIT THE VEHICLE, THE VEHICLE INDEPENDENTLY ROLLED BACK AND CRASHED INTO THE VEHICLE IN ITS REAR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 25,000.

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED SEVERAL TIMES INTERMITTENTLY. THE CONTACT TURNED THE KEY AND THE VEHICLE WOULD NOT START ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE BATTERY CONSTANTLY HAD A SUDDEN LOSS OF POWER AND NEEDED TO BE RECHARGED FREQUENTLY. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V173000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TO BE TAKEN TO THE DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING 31 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE VIOLENTLY JERKED FORWARD WITHOUT WARNING. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 350.

WHILE DRIVING DOWNHILL, IN MOUNTAINS, I WAS TURNING RIGHT ON A CURVE AT 60 MPH WHEN I LOST ALL ACCELERATION. THE VEHICLE SLOWED TO APPROXIMATELY 30 MPH IN ABOUT 10 SECONDS. THE MOTOR WAS STILL RUNNING BUT AT AN IDLE SPEED. AFTER ABOUT 15 SECONDS, THE ACCELERATOR STARTED WORKING AGAIN. CARS WERE BEHIND ME HONKING, IT SCARED THE --- OUT OF ME. THE NEXT TIME IT HAPPENED (4.23.2015), I WAS CHANGING FREEWAYS, TURNING TO THE RIGHT AT ABOUT 30 MPH, THE ACCELERATOR AGAIN STOPPED WORKING WITH 4 CARS BEHIND ME, ONE ALMOST HIT ME IN THE REAR, THERE WAS NO PLACE TO PULL OFF TO. THEN AFTER ABOUT 15 SECONDS THE ACCELERATOR STARTED TO RESPOND AGAIN, SO I COULD DRIVE AGAIN, I TOOK IT TO THE DEALER AND INFORMED THEM WHAT HAD HAPPENED, THEY TOLD ME THAT THEY HAD NOT HEARD OF ANY PROBLEM AS I REPORTED. THEY DID AN INSPECTION OF THE VEHICLE, CHECKED CONNECTIONS OF WIRING. I INFORMED THEM OF THE SAME PROBLEMS REPORTED ON THE INTERNET THAT I FOUND, THEY SAID YOU CAN'T BELIEVE EVERYTHING YOU READ ON THE INTERNET? THEY COULD NOT DUPLICATE THE PROBLEM. *TR

LETTER FROM CONGRESSMAN KIRK ON BEHALF OF CONSTITUENT RE 2012 BUICK LACROSSE CAR REPAIRS. *SMD REPAIR BILL IS ILLEGIBLE. *JB

I PURCHASED THIS CAR FROM ANOTHER CAR DEALER IN EARLY JULY 2014 WITH 19,000 MILES. I NOTICED THAT THE VEHICLE SEEMED TO BE SLUGGISH ON ACCELERATION. I FIRST THOUGHT IT WAS THE ELECTRONIC PARKING BRAKE NOT RELEASING. AFTER DOING SOME RESEARCH I FOUND ANOTHER CASE WHERE SOME ELSE HAD THEIR CAR IN FOR THE SAME ISSUE. THEY SAID IT WAS THE BRAKE PEDAL BUSHING NOT ALLOWING THE PEDAL TO DISENGAGE THE BRAKES ONCE THEY WERE APPLIED. I WAS TOLD TO DRIVE TO THE DEALER EVEN THOUGH I TOLD THEM IT WAS UNSAFE. BY THE TIME MY WIFE DROVE THE CAR IN THE BRAKES WERE ABOUT TO CAUGHT FIRE BECAUSE THEY WERE NOT RELEASING. THEY REPLACED THE BUSHING AND TURNED THE ROTORS THAT SHOULD HAVE BEEN REPLACED. I AM TAKING IT BACK INTO THE DEALERSHIP FOR WARRED ROTOR WOULD BE MY BEST GUESS; THIS IS A FIRE HAZARD WAITING TO HAPPEN. THERE WAS NO FIRE BUT IF SHE WOULD HAVE DRIVEN ANOTHER 10 MILES THE BRAKES WOULD HAVE BEEN ON FIRE. I ARRIVED AT THE DEALERSHIP TWENTY MINUTES AFTER MY WIFE AND THE BRAKES WERE VERY HOT AND SMELLED THE SAME. I CHECKED YES ON FIRE BECAUSE THERE WOULD HAVE BEEN ONE SHORTLY. *TR

2012 BUICK LACROSSE. CONSUMER RECEIVED RECALL FOR VEHICLE AND IS REQUESTING REPAIRS. *TA THE ENGINE LIGHT ILLUMINATED. *JB

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECREASED IN SPEED WITHOUT WARNING. IN ADDITION, THE VEHICLE STALLED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. UPDATED 02/18/15*LJ UPDATED 9/12/2017*CN

SHORTLY AFTER PURCHASING THIS VEHICLE I FOUND THAT WHILE ROUNDING A CORNER THE POWER DIES AND I LOST CONTROL OF THE VEHICLE SINCE I HAD NOT POWER STEERING OR BRAKES. I WAS ABLE TO STEER THE CAR TO THE BERM AND WAITED UNTIL POWER WAS RESTORED. THIS HAS OCCURRED MANY TIMES. UPON CHECKING WITH THE DEALER I WAS TOLD BUICK IS AWARE OF THE PROBLEM, BUT THERE IS NO RECALL. THEN I BEGAN HAVING ALOT OF PROBLEMS WITH THE STABILITRAK - THE CAR LOSES POWER AND SURGES. AGAIN THE DEALER TOLD ME THEY ARE AWARE OF THE ISSUES WITH THE LACROSSE, BUT THERE WAS NO RECALL AND THE COST OF REPAIRS WAS OVER $2000. *TR

2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO WIRING CONDUIT ISSUES. *SMD THE CONSUMER STATED THE WIRING CONDUIT FAILED TO MEET THE FIREWALL AT APPROXIMATELY TWO INCHES. WHICH LEFT THE TAPED WIRES LOOSE. AS HE LOOKED THROUGH THE COWL SCREEN, THE WIRES WERE TAPED TO WHERE THE WIRES ENTERED THE BODY. THE TAPES WIRES APPEARED TO HAVE BEEN TAPED 8-12 INCHES, WHICH COULD HAVE CAUSED ENGINE FAILURE., IF THE WIRES FAILED OR RUBBED TOGETHER.*JB

AT AROUND 70 MPH THE DOORS UNLOCK AND LOCK AND THE TRANSMISSION SHIFTS TO NEUTRAL CAUSING THE ENGINE TO OVER REV. *TR

VEHICLE WAS EXCESSIVELY ROUGH IN TRANSITION BETWEEN HYBRID AND ENGINE POWER AND WOULD JERK AS IF SOMEONE HAD PLACED THE VEHICLE INTO PARK WHILE MOVING. VEHICLE LOST ELECTRICAL POWER TO AC, RADIO AND OTHER ACCESSORIES. VEHICLE SHUTOFF AND HAD TO BE STOPPED AND PLACED INTO PARK BEFORE IT WOULD RESTART. VEHICLE LOST POWER STEERING AND THE STEERING WOULD STAY LOCKED IN POSITION UNTIL THE VEHICLE ROLLED ABOUT 10-15 FEET OR UNTIL THE VEHICLE TRANSITIONED TO ENGINE POWER. THESE CONDITION REPEATED MULTIPLE TIMES IN A TWO DAY SPAN, THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICE. THE DEALER REPLACED A SOLENOID AND AN ENGINE MOUNT STATING THEY HAD EXCESSIVE WEAR. THE VEHICLE NOW STAYS RUNNING, BUT I CONTINUE TO HAVE ISSUES WITH THE ROUGH TRANSITION BETWEEN MODES. MY CONCERN IS THAT THIS IS THE ROOT CAUSE OF THE EXCESSIVE WEAR ON THE OTHER PARTS AND THAT THE VEHICLE SHUTDOWN AND STEERING LOSS WILL OCCUR AGAIN. IF IT DOES, THE DAMAGE TO PROPERTY, INJURY, OR LOSS OF LIFE COULD EASILY OCCUR GIVEN THE LACK OF DRIVABILITY AND LOSS OF CONTROL OF THE VEHICLE WHEN THE CONDITION OCCURS. *TR

2012 BUICK LACROSSE WITH LESS THAN 45K, THE CAR HAS NOT STARTED FOR 3 DAYS AND CAR WILL FINALLY START AFTER THE KEY IS LEFT IN THE IGNITION FOR ABOUT A MINUTE THEN THE INTERIOR LIGHTS AND SCREEN COME ON (APPEARING AS THOUGH THE CAR WAS JUST CHARGED) THE CAR HAS HAD LIMITED STEERING CONTROL THE "POWER STEERING SERVICE SOON" LIGHT APPEARS A LONG WITH ANOTHER WARNING LIGHT THAT SAYS '' ROLL DRIVERS WINDOW UP, THEN DOWN" THE WINDOWS WILL NOT ROLL DOWN NEITHER DO THE LOCKS WORK IN THE CAR.I WAS DRIVING DOWN THE ROAD AND HAD TO PULL OFF TO THE SIDE WHILE ALL THIS WAS TAKING PLACE. I HAVE CONTACTED GM FOR 2 DAYS NOW,A GM REP NAMED "RUPERT" TOOK THE INITIAL CALL AND SAID " DON'T WORRY, IT'S ALL COVERED GM WILL TAKE CARE OF IT" ( THESE CALLS ARE RECORDED.) I MADE IT TO A FRIENDS HOUSE ENOUGH TO GET GM TO CALL ROADSIDE ASSISTANCE AND TAKE MY CAR TO THE DEALER, [XXX] SAID THAT IT WOULD BE BEST TO TAKE MY CAR TO THE DEALER I BOUGHT IT FROM. 22 MILES AWAY. 8:30 AM WAS WHEN THE CALL WAS INITIATED AND A CALL FROM GM ROADSIDE ASSIST WAS MADE TO ME AT 9:30AM WITH A 2H ETA. THE FIRST TOW TRUCK BROKE DOWN AND I HAD TO CALL ROADSIDE ASSISTANCE BACK ONCE THE FIRST TOW TRUCK DID NOT SHOW UP 30 MIN PAST THE GIVEN ETA. FINALLY THE SECOND TOW TRUCK ARRIVES AT 1310 AND TAKES MY CAR TO THE DEALERSHIP. I CALL THE DEALERSHIP TO DISCUSS THE RENTAL CAR PROMISED BY GM, THE DEALERSHIP SAYS THAT GM ONLY COVERS A RENTAL FOR 3 DAYS, BUT IT WILL BE AT THE MINIMUM 7 DAYS BEFORE MY CAR IS EVEN LOOKED AT, SO I HAVE

THE HOOD BEGAN TO OPEN WHILE THE CAR WAS BEING DRIVEN. THE CAR HAS BEEN IN THE SHOP 7 TIMES AND GENERAL MOTORS SENT OUT AN ENGINEER TO LOOK AT THE PROBLEM. I THINK G, M, SHOULD HAVE NOTIFIED YOUR AGENCY AFTER THE CAR HAD BEEN IN THE SHOP THAT MANY TIMES. MY MOTHER IS 77 , MY FATHER IS 83 ( US ARMY RE-TIRED E-9 ) AND I AM LOOKING FOR HELP FROM YOUR AGENCY ON THEIR BEHALF. *TR

LETTER FROM CONGRESSMAN MURPHY ON BEHALF OF CONSTITUENT RE 2012 BUICK LACROSSE MALFUNCTION. *SMD

THE CAR WAS 5 MONTHS OLD. WE WERE GOING DOWNHILL IN THE MOUNTAINS OF WV. THE CAR SEEMED TO LOSE POWER OF PROPULSION AND ACCELERATION, SO WE COASTED TO A STOP ON THE SIDE OF THE INTERSTATE HIGHWAY. THE CAR WOULD NOT GO FORWARD OR ACCELERATE AT ALL, ALTHOUGH THE TACHOMETER WOULD MOVE WHEN WE ACCELERATED. THIS WAS A FRIGHTENING EXPERIENCE BECAUSE OF THE TRAFFIC ON THE HIGHWAY. WE COULD HAVE EASILY BEEN HIT BY A TRUCK. THE SERVICE PEOPLE FOUND NO DEFECTS. FOR THE PAST TWO YEARS WE HAVE NOT LOST POWER, BUT THE CAR'S TRANSMISSION LURCHES WHEN WE STOP ACCELERATING AND SLOW TO 32 MPH. THIS GIVES US A RIDE THAT IS NOT SMOOTH, AND AT TIMES IS UNCOMFORTABLE. OTHERS HAVE REPORTED THE SAME ISSUES ONLINE, AND WE ARE CONCERNED ABOUT SAFETY WHILE DRIVING OUR CAR, ESPECIALLY AT HIGH SPEEDS AND ON HIGHWAYS. THE GM DEALERSHIP SERVICE DEPARTMENT DENIES THERE IS A DEFECT THAT CAN BE FIXED. *TR

TL - THE CONTACT OWNS A 2012 BUICK LACROSSE. WHENEVER THE CONTACT ACTIVATED THE AIR CONDITIONER FAN CONTROL MECHANISM, ALL FOUR DOORS IN THE VEHICLE WOULD UNLOCK INDEPENDENTLY. THE FAILURE OCCURRED SEVEN TIMES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 13,030. JCC UPDATED 09/05/14*LJ UPDATED 12/3/2014 *JS

2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE DOORS ISSUE. *SMD THE CONSUMER STATED THE LOWER CORNER OF THE DOOR WAS SQUARE, FORMING A POINT. IF THE DOOR WAS NOT FULLY OPENED, AS THE CASE MAY BE IN A NARROW PARKING SPACE, A PERSON ENTERING THE VEHICLE CAN BE INJURED BY THE POINTED SURFACE. *JB

FOR ABOUT 6 MONTHS I HAVE BEEN HAVING PROBLEMS WITH STALLING AFTER SLOWING AND THEN ACCELERATING. THE FIRST 3 TIMES WERE NOT AS FRIGHTENING AS THE ONE THAT OCCURRED ON 7-7-2014.RETURNING FROM A TRIP TO NEW ORLEANS,AS I EXITED THE INTERSTATE AND BEGAN TO RAMP OFF, THE CAR STALLED TO THE POINT OF NO CONTROL OF THE STEERING. IT LURCHED TO REGAIN SPEED AND FINALLY RECOVERED. WE TOOK IT TO THE DEALER ON 7-10-2014 AND THEY DID DIAGNOSTIC CHECK AND FOUND NO OBVIOUS PROBLEM WHICH IS DIFFICULT TO DO WHEN THE PROBLEM IS INTERMITTENT. I AM AFRAID OF DRIVING THE VEHICLE UNTIL IT IS REPAIRED. THE DEALER SAID TO BRING IT BACK IF THE PROBLEM OCCURS AGAIN. MY QUESTION--WHAT IF THE NEXT TIME IT CAUSES A CRASH? CAN YOU PLEASE HELP ME GET RESOLUTION AS MY WARRANTY EXPIRES IN FEB. 2015. *TR

2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ALL WHEEL DRIVE LIGHT ILLUMINATED. *SMD THE CONSUMER WAS INFORMED THE ENTIRE REAR END NEEDED TO BE REPLACED.

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ROLLED AWAY AND HIT THE WALL OF A HOUSE. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 9,000. UPDATED 8/27/14*CN UPDATED 08/29/2014 *JS

DIESEL FUEL WAS ACCIDENTALLY FUELED INTO THE CAR AT A GAS STATION HAVING A "HYBRID" PUMP--ONE HAVING TWO NOZZLES. WHILE THIS WAS A MISTAKE ON THE DRIVERS PART, A DIESEL FUEL NOZZLE IS DESIGNED NOT TO FIT INTO A CAR WITH A GASOLINE ENGINE. THIS ERROR SHOULD HAVE BEEN IMPOSSIBLE. ON THIS BUICK, THIS IS NOT THE CASE. A DIESEL HOSE CAN BE FITTED INTO THE FILLER PIPE AND LEFT THERE UNATTENDED AND WILL FILL THE TANK. THE SAFETY DANGER IN THIS IS THAT THE CAR WILL STALL WHEN THE UNLEADED FUEL ALREADY IN THE FUEL LINES RUNS OUT AND THE ENGINE RECEIVES CONTAMINATED FUEL. WE WERE LUCKY AND THE CAR REACHED HOME FIRST AND THEN COULD NOT BE RESTARTED. OTHERWISE, THE CAR WOULD HAVE STALLED ON THE ROAD, THE POWER STEERING WOULD HAVE FAILED, AND THE CAR COULD EASILY HAVE BEEN IN AN ACCIDENT. THIS CONDITION COST $1145 TO REPAIR. UPDATED 1/16/15 *JS

VEHICLE INSTRUMENT CLUSTER REPORTED TRACTION CONTROL SERVICE NEEDED, TIRE PRESSURE MONITOR SERVICE NEEDED AND KEY NOT DETECTED. I PULLED OVER IMMEDIATELY TO LOOK AT THE TIRES AND ALL WERE GOOD. DROVE CAR TO DEALER AS I ASSUMED IT WOULD NOT IDENTIFY THE KEY FOB AND RESTART. DEALER CONFIRMED WARNING LIGHTS AT TIME OF DROP OFF BUT COULD NOT FIND ANY STORED FAULT CODES. RETURNED CAR WITH NO CORRECTIVE ACTION. THIS IS THE SECOND TIME THE TPMS HAS INDICATED A FLAT TIRE, USUALLY DRIVERS SIDE REAR. TPMS FALSE INDICATORS ARE A SERIOUS SAFETY CONCERN. *TR

ON APRIL 23, 2014, MY WIFE AND I WERE RUNNING ERRANDS IN OUR HOMETOWN IN OUR 2012 BUICK LACROSSE WITH EASIEST. I NOTICED THE CAR WASN'T GOING INTO AUTO-STOP AND THE STEERING BECAME ?TIGHT?. WHEN WE GOT HOME, I STARTED TO DRIVE THE CAR TO THE IN-TOWN DEALERSHIP WHERE WE BOUGHT THE CAR. WHEN I BACKED THE CAR TO THE BOTTOM OF THE DRIVEWAY, I COULD NOT TURN THE STEERING WHEEL. I PUT THE CAR BACK UP INTO THE DRIVEWAY AND CALLED A TOW TRUCK TO DELIVER THE CAR FOR SERVICE. THE DIAGNOSIS WAS THAT THE CAMSHAFT INTAKE POSITION SENSOR HAD FAILED. THIS APPARENTLY INTERACTED WITH THE ELECTRIC POWER STEERING IN SUCH A WAY AS TO DISABLE IT. WHILE THE CIRCUMSTANCES OF THIS FAILURE WERE NOT SERIOUS, IT COULD HAVE BEEN A DIFFERENT STORY HAD WE BEEN ON THE HIGHWAY TRAVELING AT 70+ MPH. *TR

THE AIR CONDITIONING SYSTEM IS DEFECTIVE AND REQUIRES REPLACEMENT OF THE CABIN AIR FILTER EVERY 5,000 MILES. IF THE AIR FILTER IS NOT CHANGED ON A REGULAR BASIS A FOWL ORDER SMELLING LIKE MOLD/MILDEW COMES THROUGH THE VENTS. I'VE REPORTED THIS PROBLEM TO VARIOUS DEALERSHIPS AND IT HAS NOT BEEN RESOLVED. *JS

THIS INCIDENT HAS OCCURRED 4 TIMES IN THE 17,000 MILES NOW ON THE VEHICLE. EACH TIME I WAS DRIVING ON OR OFF A RAMP. SPEED ESTIMATE 30 TO A MAX OF 40 MPH. THE CAR STARTS TO DIE AND I HAVE TO STRUGGLE TO GET OFF TO THE EDGE OF THE ROAD SO VEHICLES DO NOT HIT ME FROM BEHIND. IT JUST LOSES ALL POWER BUT DOESN'T QUITE STALL. ONCE I PULL OVER, TAKE MY FOOT OFF THE GAS, THE ENGINE RECOVERS AND HAS RAN FINE. I DO BELIEVE I CAUGHT A GLIMPSE OF THE "RED LIGHT" THAT CAME ON 4/11 AS I WAS GOING UP A RAMP TO MY DOCTORS OFFICE. THE LIGHT DOESN'T COME ON ALL THE WAY BECAUSE THE CAR AND NEVER TOTALLY DIES.........IT APPEARS TO BE A CAR WITH SWERVE MARKS BEHIND. I TOOK THIS CAR IN THE SAME WEEK ON 4/07 AND THEY SAID THE CAR IS OPERATING "AS DESIGNED" AND COULDN'T LOCATE ANY PROBLEMS. IT SEEMS TO RUN GREAT EXCEPT FOR THE 4 MISHAPS AND IT REALLY SCARES ME THAT SOMEDAY I WOULDN'T BE ABLE TO GET OFF THE ROAD OR A CAR WILL HIT ME FROM BEHIND. THERE HAS TO BE A PROBLEM. I DON'T DRIVE FAST AND I AM DEFINITELY NOT SKIDDING AROUND THE RAMP. AT AGE 61 I MIGHT NOT BE DOING THE SPEED LIMIT EVEN. HELP ME? *TR

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE BRAKE ASSIST WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE BUT REPLACED THE BRAKE PADS AND BRAKE SENSOR. THEY ALSO REPLACED AND REPROGRAMMED THE ELECTRONIC BRAKE CONTROL MODULE AND ELECTRONIC CONTROL MODULE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,019 AND THE CURRENT MILEAGE WAS 23,200.

THIS IS A 4CYL CAR WITH EASIEST. UNINTENDED ACCELERATION - THE CAR WHILE GOING DOWNHILL OR SOMETIMES UPHILL, ACCELERATES ON ITS OWN AFTER RELEASING THE GAS PEDAL. I ALMOST HIT ANOTHER CAR ONCE BECAUSE OF THIS. JERKING - THE CAR WHILE DECELERATING FROM 50-40 MPH TO 30-20 MPH JERKS AFTER RELEASING THE GAS PEDAL (WITH AN INTENTION OF DECELERATING) OR WHILE APPLYING BRAKES. THIS HAS BEEN HAPPENING REGULARLY SINCE I BOUGHT THE CAR IN OCT 2012. *TR

NEW CAR..HAD CONTINUED ISSUES OF TILT WHEEL UNLOCKING IN LOCKED POSITION. DEALER HAD TOLD US..WE WERE THE ONLY ONES WITH THE PROBLEM."DID SERVICE..NO RECORDS..DROVE NEW CAR AGAIN..SAME PROBLEM..STEERING WHEEL UNLOCKED..CAUSED NEW CAR TO GO OFF INTO THE DITCH DUE TO LOSS OF SUDDEN CONTROL. CALLED DEALER..THEY SENT UP A TOW TRUCK..I REFUSED TO DRIVE NEW CAR TILL CORRECTED. I SEARCHED INTERNET..FOUND OTHERS WITH SAME PROBLEMS.. THE DEALERSHIP SUPPLIED US WITH A FREE RENTAL..4 WEEKS..AND FINALLY REPLACED THE ENTIRE STEERING COLUMN ASSEMBLY..NO CHARGE UNDER NEW CAR WARRANTY. THE PROBLEM NEVER OCCURRED AGAIN...CAR IS STILL DRIVEN...AND NO PROBLEMS..HAVE 18000 MILES NOW. THE STEERING ISSUE WAS REPORTED TO NHTSA..BUT NEVER WAS FOLLOWED UP BY ANYONE..NO REPLY..NOTHING.. *TR

FIRST I KEPT GETTING WARNINGS TO CHECK HAD NO SPEEDOMETER, NO HEAT , RADIO WENT OUT. COULDN'T TELL HOW MUCH GAS WAS IN THE VEHICLE. SCREEN READ LOST COMMUNICATION WITH TELECOMMATICS CONTROL MODULE. *TR

THE GENERATOR CONTROL MODULE AND **SEVERAL** OTHER COMPONENTS OF THE HYBRID ASSIST SYSTEM FAILED WHILE DRIVING, AND SUBSEQUENTLY RESULTED IN A LOSS OF POWER THROUGHOUT THE VEHICLE. THE MAIN BATTERY (IN FRONT) ALSO EXPLODED. THE VEHICLE LOST POWER STEERING, BRAKING, ETC. LOSS OF POWER STEERING HAMPERED THE DRIVER'S ABILITY TO COAST OUT OF TRAFFIC TO SAFETY. HAD WE NOT BEEN IN THE LEFT TURN LANE AND HAD THE ARROW NOT TURNED GREEN AS IT FAILED, THE CAR WOULD HAVE DIED IN THE MIDDLE OF A FOUR LANE, 45MPH ROAD DURING RUSH HOUR, AND WE PROBABLY WOULD HAVE TOO. HAD THE DRIVER NOT BEEN PHYSICALLY FIT, IT WOULD HAVE BEEN IMPOSSIBLE TO TURN THE STEERING WHEEL. NOT EVEN THE HAZARD LIGHTS WORKED. *TR

THE A-PILLAR OF THE VEHICLE IS EXTREMELY WIDE AND OBSTRUCTS VISIBILITY. THE VEHICLE IS DANGEROUS TO DRIVE, AND THE WIDTH OF THE PILLAR HAS CAUSED US TO POP 3-TIRES (ONE LEFT, TWO RIGHT) (THREE SEPARATE TIMES/THREE DIFFERENT DRIVERS) DUE TO AN INABILITY TO ADEQUATELY GAUGE TURNS AS A RESULT OF THE PILLAR'S WIDTH. IT IS AN EXTREME DESIGN FLAW AND ACTION SHOULD BE TAKEN AGAINST GM FOR SUCH A NEGLIGENT DESIGN. NO MATTER THE SEAT POSITION, YOU SIMPLY DO NOT HAVE ADEQUATE FRONTWARD VISIBILITY TO THE LEFT OR RIGHT (IT'S JUST ONE GIANT FRONTWARD BLIND SPOT). ADDITIONALLY, THE C/D PILLARS ARE ALSO EXTREMELY WIDE AND OBSTRUCTIVE, AND THE REAR DECK IS TOO HIGH. THIS DESIGN HAS NOT CHANGED FOR EVEN THE 2014 MODELS AND PROVIDES AN INHERENT SAFETY RISK. *TR

HEADRESTS ARE ANGLED TOO DRAMATICALLY AND IMPAIR VISIBILITY, DRIVER COMFORT AND ALSO SEEM TO BE A SAFETY RISK. THE ANGLE IS NOT ADJUSTABLE, AND THE DISCOMFORT PROVIDED RENDERS THEM UNUSABLE, FORCING THE DRIVER TO LEAN FORWARD PERPETUALLY. THEY ARE NOT REMOVABLE, AND CAN ONLY GO UP/DOWN, WHICH ACTUALLY MAKES IT EVEN MORE UNCOMFORTABLE. *TR

SINCE I PURCHASED THE CAR IN JUNE, 2012, THERE HAVE BEEN THREE (3) INCIDENTS WHERE THERE WAS A GRADUAL LOSS OF BATTERY CHARGE, THE VEHICLE WOULD NOT START, AND THE ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT COMES ON. THE MOST RECENT INCIDENT WAS THIS PAST SATURDAY, ON NOVEMBER 16, 2013. MY CAR IS ALSO EQUIPPED WITH E-ASSIST. I DO NOT KNOW IF THERE IS A PROBLEM WITH THE GENERATOR CONTROL MODULE, OR SIMILAR DEVICE. EACH TIME A CERTIFIED BUICK REPAIR SERVICE CLAIM THEY CANNOT FIND ANYTHING WRONG WITH THE VEHICLE. THANKS GOD I HAVE ALWAYS BEEN IN A SAFE PLACE WHEN THIS HAS OCCURRED, AND SO FAR THERE HAS BEEN NO FIRE IN THE TRUNK OF MY CAR, WHICH I UNDERSTAND MIGHT OCCUR. THANKS FOR ALL OF YOUR ASSISTANCE IN REGARDS TO THIS URGENT MATTER. UPDATED 12/16/13

I HAVE HAD MULTIPLE ISSUES WITH MY 2012 BUICK LACROSSE, IT STARTED SOONER THAN THIS WITH MY AIR DEFLECTOR FALLING OFF AT 75 MPH AND ALMOST FLIPPING MY CAR. THIS TIME ON JULY 30TH MY VEHICLE WENT COMPLETELY OUT FROM THE MEMORY LOSS, THE TRANSMISSION JUST STOPPED WORKING AND I WAS STALLED IN ONE OF THE BUSIEST INTERSECTIONS IN MY CITY. AS I WAS TRYING TO GET MY VEHICLE TO MOVE AGAIN THE LIGHT TURNED RED AND AN 18 WHEELER ALMOST BROADSIDED ME. I FOUND OUT THAT BACK IN MAY A SAFETY RECALL WAS SENT DOWN ON MY VEHICLE. THE ONES WITH EASIEST THE BATTERY IN THE BACK CAN CATCH FIRE AND CAUSE PROBLEMS. I DID NOT EVEN GET MY NOTICE UNTIL I HAD PICKED MY VEHICLE UP AND GM SAID THEY WEREN'T GOING TO SEND NOTICES UNTIL THEY "HAD A PROBLEM" WELL PARTS ON NATIONAL BACK ORDER DUE TO THE PROBLEM SEEMS LIKE A HUGE PROBLEM. GM KEEPS GIVING ME EXCUSE AFTER EXCUSE AND DOES NOT WANT TO HELP ME IN ALL THE PROBLEMS I HAVE HAD. MY AIR DEFLECTOR FALLING OFF THEY SAID COULD NOT HAPPEN, I SAID IT DID AND IT IS GONE, CAN'T REPRODUCE SOMETHING WITH NOTHING THERE. IN FRONT OF MY NEIGHBORHOOD A CADILLAC ESCALADE DROPPED HIS AIR DEFLECTOR TOO, SAME SIDE DROPPED, SAME SIDE TWISTED OFF, NOTHING IN THE ROAD TO CAUSE THE PROBLEM AND I HAVE THE PROOF YET GM DOESN'T CARE AND STILL SAYS IT DOESN'T HAPPEN. MY MECHANIC SAID IF IT IS NOT INSTALLED PROPERLY THEY WILL JUST FALL OFF, THE AIR DEFLECTORS ON GM PRODUCTS ARE HELD ON BY ONLY 2 BOLTS, THE OTHER SPOTS HAVE NEVER BEEN BOLTED ON, NOW I HAVE A DAMAGED VEHICLE AND G

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHEN MAKING A SHARP TURN IN EITHER DIRECTION, THE STEERING WHEEL WOULD EXHIBIT A LOUD KNOCK WITHOUT WARNING. THE CONTACT MENTIONED THAT IT WAS A SAFETY CONCERN OF HIS THAT THE STEERING WHEEL WOULD DETACH AS A RESULT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THERE WAS NO FAILURE. THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING AS IT WAS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 9,700. UPDATED 10/17/13*LJ

THE "BLIND SPOTS" ON THIS VEHICLE ARE OUTRAGEOUS. THE FRONT SEAT HEAD RESTRAINT ARE SO BIG IT IS NOT POSSIBLE TO LOOK OUT THE DRIVERS SIDE REAR WINDOW WHEN BACKING UP. I WOULD REMOVE THE HEADRESTS TO MAKE THE CAR SAFER FOR OTHERS ( THE ONES YOU CAN'T SEE), BUT THEY CANNOT BE REMOVED. THE DECK LID IS SO HIGH THAT THE REAR VIEW MIRROR SHOWS ONLY ONE HALF OF THE OUTSIDE - THE REST OF THE MIRROR SHOWS THE INTERIOR OF THE CAR. THE PILLAR BETWEEN THE REAR SIDE WINDOWS AND THE BACK WINDOW IS SO WIDE THIS ALSO OBSCURES THE VIEW WHEN BACKING UP. THE VEHICLE IS GREAT WHEN GOING FORWARD, IT IS A MARVEL OF TECHNOLOGY. THIS IS ALL SPOILT WHEN DESIGNERS TAKE PREFERENCE OVER COMMON SENSE. *TR

AFTER STARTING ENGINE AND PLACING GEAR IN DRIVE, THE CAR ACCELERATED ON ITS OWN SO FAST THAT IT LEFT TIRE MARKS ON THE PAVEMENT FROM WHERE THE ACCELERATION STARTED. THE CAR PASSED THROUGH THE PARKING LOT LANE, OVER TWO CURBS, SLIGHTLY SCRAPING A SMALL POST IN THE PARKING LOT CAUSING THE DAMAGE TO THE RIGHT SIDE OF THE CAR. AFTER TRYING TO STOP THE CAR BY APPLYING THE BRAKES AND SHIFTING TO NEUTRAL AND THE CAR RUNNING OVER TWO CURBS AND STEERED INTO BALES OF HAY WHICH HELPED BRING THE CAR TO A STOP, SHUT THE ENGINE OFF AND GOT OUT OF THE CAR. THE CAR WAS TOWED TO THE BUICK DEALER AND BUICK DIV. WAS INFORMED AND THE FOLLOWING IS THE NUMBER ASSIGNED TO THE CASE BY BUICK: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2012- BUICK LACROSSE- 7,000 MILES--WHILE DRIVING LAST WEEK AND STOPPED AT A REST AREA, THE ANCHOR BOLT ON MY DRIVERS SEATBELT CAME OFF FROM THE BRACKET AT THE BOTTOM OF THE SEAT- I HAND TIGHTENED THE BOLT- AND PLAN TO TAKE TO THE DEALER THIS WEEK. *TR

UN SMOOTH SHIFTING AROUND 30 MPH ,CAUSING THE CAR TO JERK OR BRAKE FEELS LIKE THE ASSIST IS NOT SENSING ,CAUSING THE HAD TO DEALERSHIP NOTHING THEY CAN DO ALL CHECK OUT BUT THE PROBLEM IS STILL THERE. *TR

TL* THE CONTACT OWNS 2012 BUICK LACROSSE HYBRID. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND ATTEMPTING TO PARK, THE VEHICLE SUDDENLY ACCELERATED TO 100 MPH AND CRASHED INTO A WALL. THE VEHICLE WAS DESTROYED AND THE CONTACT SUFFERED INJURIES TO THE BACK, HANDS, SHOULDERS AND HIP. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. THE FIRST RESPOND STATED THAT THE CRUISE CONTROL WAS ACTIVATED AT THE TIME OF THE CRASH, WHICH DEACTIVATED THE BRAKING SYSTEM AND CAUSED THE VEHICLE TO ACCELERATE WITHOUT WARNING. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 190. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE RADIO/NAVIGATION CONSOLE SCREEN BECAME BLACK. THE ON STAR BUTTON AND THE EMERGENCY BUTTONS WERE ALSO DISABLED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THE RADIO WAS REPLACED TWICE. THE FAILURE RECURRED AND THE CONTACT WAS TOLD ON SUBSEQUENT VISITS THAT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED BUT THEY OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 900 AND THE CURRENT MILEAGE WAS 8,000. UPDATED

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE VEERED TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT BECAUSE THE VEHICLE SAT FOR SO LONG, THE TIRES NEEDED TO BE BALANCED AND ROTATED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 348.

CAR WAS PARKED IN GARAGE FOR 10 HOURS. FOUND WITH ALL LIGHTS INSIDE AND OUT FLASHING. REMOTE ENTRY DIDN'T WORK. CAR WOULDN'T START. KEY STUCK IN IGNITION. OVERHEAD LIGHT AND WIPERS TURNED ON AND OFF ON THEIR OWN AND WERE MAKING A CLICKING SOUND. TRUNK POPPED OPEN ON ITS OWN, THEN WHEN SHUT WOULDN'T OPEN AGAIN WITH THE LATCH OVER LICENSE HOLDER. ONSTAR DIDN'T WORK AND WHEN CALLED THEY COULDN'T "FIND" MY VEHICLE FOR DIAGNOSTICS. CALLED FOR A JUMP START- JUMPED WITH BATTERY PACK, STARTED EASILY AND RAN 5 MINUTES THEN WENT COMPLETELY DEAD AS SOON AS UNPLUGGED FROM POWER SUPPLY. WOULD NOT RESTART. TOWED TO DEALER WHO IS TELLING ME THEY CANNOT FIND ANYTHING WRONG WITH MY VEHICLE. I WILL NOT BE TAKING THIS CAR BACK UNTIL IT IS FIXED. HUGE SAFETY CONCERN. COULDN'T SET PARKING BRAKE OR GET ONSTAR OR EVEN GET KEY OUT OF IGNITION WHILE ALL LIGHTS FLASHED AND CLICKED AROUND ME- SEEMED LIKE AN ELECTRIC OR WIRING PROBLEM TO ME WHICH CAN BE A FIRE HAZARD AND WHAT IF I'M DRIVING DOWN THE ROAD AT 70MPH AND ALL ELECTRIC GOES DEAD- STEERING AND ALL. I HAVE E-ASSIST AND SECOND BATTERY DOESN'T HELP WHEN DON'T HAVE POWER TO TRANSFER POWER. I HAVE HAD CAR ONLY FOR ONE YEAR BRAND NEW. *TR

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHEN SHE STOPPED THE VEHICLE, THE DRIVER'S SIDE DOOR INDEPENDENTLY LOCKED AND COULD NOT BE UNLOCKED. THE CONTACT BECAME TRAPPED IN THE VEHICLE FOR QUITE SOME TIME. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 6,000.

DRIVER WAS ON A LARGE FREEWAY IN TRAFFIC, WHEN THE ACCELERATOR PEDAL BROKE OFF. DRIVER OBTAINED CONTROL OF THE VEHICLE BUT NOT BEFORE THE CAR SURGED INTO THE VEHICLE IN FRONT OF IT. THE PEDAL COMPLETELY BROKE OFF AND WAS LAYING IN THE FLOORBOARD. CAR WAS PURCHASED BRAND NEW AND HAD ONLY BEEN DRIVEN FOR 6 MONTHS. CAR WAS TOWED TO DEALERSHIP WHERE PURCHASED AND IS BEING INVESTIGATED TO DETERMINE THE CASE OF THE PEDAL FAILURE. NO ANSWER YET. *TR

HEAD REST IS ANGLED TOO FAR FORWARD - THERE IS NO WAY TO ADJUST THE ANGLE (ONLY UP AND DOWN HEIGHT). THIS CREATES NECK PAIN, BACK PAIN, ETC. THERE IS NO WAY TO ADJUST WHERE MY HEAD IS NOT FORCED INTO MY CHIN IF I FULLY REST MY SHOULDERS ON THE SEAT. I FEAR A SEVERE NECK INJURY IF EVER IN A CRASH IN THIS VEHICLE. *TR

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE ENGINE AND CHECK SERVICE WARNING LIGHT ILLUMINATED. THE VEHICLE THEN LOST POWER AS THE ENGINE STALLED. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED THE DEALER WHERE IT WAS CONFIRMED THAT THE SERPENTINE BELT HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 8,750 AND THE CURRENT MILEAGE WAS 13,805. ....UPDATED 12/20/12 *BF THE CONSUMER STATED DURING THE SECOND OCCURRENCE THE ENGINE LIGHT AND SERVICE LIGHT ILLUMINATED WHILE DRIVING AT 65MPH. THE STEERING WHEEL LOCKED. THE BELT FAILED AGAIN AND WAS REPLACED. GM ASSURED THE ENGINE WASN'T THE ISSUE IT WAS THE VEHICLE. UPDATED 1/2/2013 *JS