Page 6 of 7 · complaints 251–300 of 315

2005 Buick Lacrosse complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2005 record →

Exterior Lighting
Filed Dec 14, 200865,000 milesNJ

WHILE DRIVING HOME AT NIGHT ON THE HIGHWAY MY HEADLIGHTS WENT OUT I TRIED TURNING THEM OFF AND THEN BACK ON NOTHING HAPPENED SO I DROVE HOME USING MY FLASHERS SO NO ONE WOULD HIT ME. TOOK INTO THE DEALER AND THEY CHECKED THE CAR OUT AND THE HEADLIGHTS WERE NOW WORKING THEY TOLD ME THEY WOULD NOT BE ABLE TO DO ANYTHING UNLESS IT HAPPENS WHEN THEY HAVE IT IN THE REPAIR SHOP. THEY STATED IT'S LIKE FINDING A NEEDLE IN A HAYSTACK. GREAT RESPONSE . SINCE THEN IT HAS HAPPENED THREE MORE TIMES THE MOST RECENT WAS YESTERDAY. I AM ABLE TO PUT MY HIGH BEAMS ON BUT WHILE DRIVING IT'S SCARY BECAUSE I AM CONSTANTLY BEING FLASHED BY CARS DUE TO THE USE OF THEM . MY JOB IS 35 MIN AWAY FROM HOME AND THERE ARE THREE NIGHTS PER WEEK THAT I DRIVE HOME IN THE EVENING AND MY DRIVING IS ON THE HIGHWAY WHICH IS A MAJOR INTERSTATE. I'M WAITING FOR THE POLICE TO PULL ME OVER ONE TIME FOR USING THEM. I AM CONTACTING THE DEALERSHIP AGAIN TOMORROW WHICH IS DEC 15, 2008. *TR

Steering
Filed Nov 18, 200814,000 milesPA

I HAVE A 2005 BUICK LACROSSE CXL WITH ONLY 20,000 MILES ON IT. I'VE HAD TO HAVE THE STEERING COLUMN RELUBRICATED TWICE IN 2 YRS. IT RATTLES, OR STARTS TO RATTLE AFTER ONLY 6,000 MILES FROM THE LAST SERVICE. THIS IS OBVIOUSLY A FACTORY DEFECT, AND I WOULD LIKE A PERMANENT FIX TO THIS PROBLEM. NO WONDER HONDA OUTSELLS BUICK IN AMERICA. FOR SHAME!! *TR

Exterior Lighting
Filed Aug 25, 200812,000 milesNJ

WHILE DRIVING AT NIGHT. 40 MPH THE HEADLIGHTS WHILE ON LOW BEAM WENT OUT. NO PARKING LIGHTS, NO LOW BEAMS. UPON GETTING TO THE SIDE OF THE ROAD WE DISCOVERED THAT THE HIGH-BEAMS STILL WORKED. THE FIRST TIME A 12,000 MILES IT NEVER DID IT AGAIN UNTIL LAST NIGHT AT 48,000 MILES. AGAIN NO LOWS OR PARKING BUT HIGH BEAMS GOT US HOME THE NEXT MORNING ALL WAS WORKING. *TR

Engine and Engine Cooling › Engine
Filed Jul 23, 200825,000 milesTX

TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT NOTICED THAT THE OIL LEVEL ON HIS VEHICLE WAS STEADILY DECREASING EVERYTIME THE VEHICLE WAS DRIVEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT NO SERVICE COULD BE PERFORMED FOR THE OIL CONSUMPTION FAILURE UNTIL THE VEHICLE CONSUMES MORE THAN ONE QUART OF OIL EVERY 2,000 MILES. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. SPEED WAS NOT A FACTOR. THE CURRENT MILEAGE WAS 27,340 AND FAILURE MILEAGE WAS 25,000. UPDATED 09/16/08 *BF UPDATED 09/19/08. *JB

Electrical System › Instrument Cluster/Panel
Filed Apr 15, 200819,622 milesAZ

TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT HE IS UNABLE TO READ THE INSTRUMENTAL PANEL GAUGES AT DUSK OR DAWN. IN ORDER TO READ THE GAUGES, THE HEADLIGHTS MUST BE TURNED OFF. THE DEALER STATED THAT THE FAILURE IS DUE TO A FAULTY DESIGN AND THERE WAS NO REPAIR AVAILABLE. THE MANUFACTURER IS AWARE OF THE FAILURE AND ENGINEERS ARE CONDUCTING AN EVALUATION. THE CURRENT MILEAGE WAS 24,367 AND FAILURE MILEAGE WAS 19,622. UPDATED 05/05/08 *BF UPDATED 05/05/08

Steering › Column
Filed Feb 25, 20085,000 milesWI

TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING BETWEEN 20-30 MPH, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE SPEED WOULD INCREASE AFTER DRIVING 3-4 MILES. WHEN THE VEHICLE WAS STARTED AFTER BEING PARKED FOR HOURS, IT IDLED ROUGHLY AND THE "TRACTION CONTROL" AND "ENGINE POWER REDUCED" WARNING INDICATOR LIGHTS ILLUMINATED. THE DEALER REPROGRAMMED THE PCM, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER AND THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND CURRENT MILEAGE WAS 15,800. UPDATED 3/19/08 *CN THE CONSUMER STATED THE VEHICLE RUNS ROUGH AND WOULD NOT GO OVER 40MPH. THE DEALER PERFORMED BRAKE PEDAL RECALL. THE CONSUMER STATED THERE WAS A CLUNKING NOISE IN THE STEERING COLUMN. UPDATED 03/19/08 *TR

Electrical System › Instrument Cluster/Panel
Filed Feb 6, 200814,000 milesPA

TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. THE INSTRUMENT PANEL AND THE DRIVER INFORMATION CENTER ARE DIFFICULT TO READ DURING THE DAY OR EARLY MORNINGS BECAUSE THE SENSORS ARE DIM. THE DEALER REPLACED THE LIGHT CLUSTER SWITCHES AND STATED THAT THE INSTRUMENT PANEL AND INFORMATION CENTER WERE DESIGNED WITH DIM LIGHTING; THEREFORE, REPLACEMENTS WOULD NOT CORRECT THE FAILURE. THE CURRENT MILEAGE WAS 15,500 AND FAILURE MILEAGE WAS 14,000. UPDATED 02-25-08 *BF THE INTERMEDIATE SHAFT WAS REPLACED DUE TO A NOISE BEING HEARD IN THE STEERING WHILE DRIVING. THE STARTER MOTOR WAS REPLACED. UPDATED *JB

Electrical System › Instrument Cluster/Panel
Filed Jan 15, 2008WI

AFTER OWNING THE CAR FOR EST 2 YRS, I NOTICED THE INFO CNTR BEGAN TO NOT WORK PROPERLY. THE ILLUMINATION IN THE INFO CNTR & RADIO AREA WILL INTERMITTENTLY NOT LIGHT UP. THERE ARE OCCASIONS WHERE THIS W/B LIT & THEN GO OUT AS I DRIVE, OR VICE VERSA. W/ THE CAR BEING UNDER WARRANTY, I BROUGHT IT TO THE DEALERSHIP LAST SUMMER, THEY WERE UNABLE TO RECREATE THE PROB. I FILED A COMPLAINT WITH GM (CASE #71-567506079) ON 10/23/07. THEY INDICATED THEY WERE UNAWARE OF ANY POTENTIAL PROBS WITH THE INFO CNTR. 7/07, I BEGAN KEEPING TRACK WHEN THE PROB OCCURRED. W/ MY WARRANTY ABT TO EXPIRE, I BROUGHT THE CAR BACK TO THE DEALERSHIP 1/4/08, ALONG WITH DOCUMENTATION OF WHEN THE PROB OCCURRED. AGAIN, THEY COULD NOT RECREATE PROB & GAVE ME A STATEMENT FROM GM THAT PROVIDED A POSSIBLE DIAGNOSIS. "CONDITION" CUSTOMER COMMENT OF I/P DIFFICULT TO SEE AT DUSK OR DAWN. RECOMMENDATION: CAUSE: "THE AMBIENT LIGHT SENSOR MAY SENSE THAT IT IS SUFFICIENTLY DARK UNDER THESE CONDITIONS THAT THE BCM WILL ACTIVATE THE AUTOMATIC HEADLAMPS. WHEN THIS HAPPENS, NORMAL I/P DIMMING OCCURS, CAUSING THE CUSTOMER CONCERN." CORRECTION: "THIS IS NORMAL OPERATION OF THE VEHICLE AND THERE IS NO CORRECTION FOR THIS CONCERN. ENGINEERING IS EVALUATING THIS FEATURE BUT IT IS UNCLEAR AT THIS TIME IF ANY CHANGE WILL BE POSSIBLE." TO THIS I ASK: 1) WHY DID THIS "CONCERN" ONLY RECENTLY DEVELOP? I DID NOT HAVE THIS "CONCERN" IN THE 1ST YR I OWNED THE CAR. 2) PER MY DOC THE "CONCERN" (22 INSTANCES FROM 7/27/07 TO 12/24/07) OCCURRED

Steering › Column
Filed Dec 31, 20072,000 milesNY

TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE BEGAN WOBBLING EXCESSIVELY AND THE STEERING COLUMN WAS DIFFICULT TO OPERATE. THE DEALER ROTATED THE TIRES AND ADJUSTED THE ALIGNMENT. THREE WEEKS AFTER THE REPAIRS WERE MADE, THE FAILURES RECURRED. HE TOOK THE VEHICLE BACK TO THE DEALER, BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,000 AND CURRENT MILEAGE WAS 47,470. UPDATED 01/24/08 *BF UPDATED 01/24/08 *TR

Wheels › Rim
Filed Oct 11, 200730 milesNJ

I WAS MERGING ONTO THE NJ TPK AT 14A HEADING WEST, ON THE ROAD FOR LESS THAN A MINUTE, ABOUT 4 FEET BEFORE MERGE, HEARD A CLUNKING NOISE AND MY FRONT PASSENGER TIRE FELT FLAT. I PULLED OVER AND CALLED FOR HELP. THE SUNOCO DOT CAME AND SAID TIRE WAS GOOD, BUT RIM BLEW OUT. WHEN CHANGING ORIGINAL TIRE TO THE DONUT, MY ORIGINAL BUICK RIM, FACTORY EQUIPPED, CAME OFF IN TWO PIECES. I HAVE GONE TO DEALERSHIP DIFEO IN JERSEY CITY, NJ , AND WAS TOLD NOT A GENERAL MOTOR DEFECT NOT COVERED UNDER WARRANTY. UNION PONTIAC DEALERSHIP TELLS ME THE SAME. I CALLED GENERAL MOTORS DIRECTLY, AND WAS TOLD THE RIM IS NOT A DEFECT OF THEIRS. DID NOT KNOW THE MANUFACTURER OR PART NUMBER. ON OCTOBER 9, 2007 CONTACTED UNION PONTIAC PARTS DEPT. AND WAS GIVEN PART #88964115, BUT NO RECORD OF MANUFACTURER. MADE OF CHROME WHITE ALUMINUM. MY COMPLAINT IS IF I WAS GOING AT A SPEED OF 55-65 MPH, RIM WOULD HAVE POPPED OFF MY TIRE, FRONT END FALL TO THE GROUND, DAMAGING MY AXLE,ETC. CAUSING ME TO SWERVE, POSSIBLY PHYSICAL INJURY OR DEATH.THANK GOD I WAS ONLY GOING ABOUT 15 MPH AND ONLY WENT A SHORT DISTANCE.I NEED YOUR HELP TO SEE IF GENERAL MOTORS WILL TAKE RESPONSIBILITY FOR THIS INCIDENT. THEY ARE THE ONES WHO MANUFACTURED MY 2005 BUICK LA CROSSE CXS AND HAD THESE RIMS PLACED ON MY CAR.I HAD TO DRIVE WITH AN ALMOST FITTED RIM FROM A TIRE COMPANY, AND PURCHASE 4 NEW RIMS MADE OF STEEL CHROME ALLOY. WILL LAST LONGER THAN MY CAR. AFTER THIS INCIDENT I WAS NOT GOING TO ORDER THE SAME RIM AND TAKE ANOTHER CHANCE

Electrical System
Filed Sep 24, 200719,446 milesTX

2005 BUICK LACROSSE WITH DEFECTIVE BRAKES UNDER RECALL. CUSTOMER STATED THAT HER VEHICLE HAD DEFECTIVE BRAKES AND THE PEDAL WAS PRESSED THE BRAKES WOULD NOT BE APPLIED. SHE WAS TOLD TWO WEEKS BEFORE REPAIRS COULD BE MADE. *KB THE CONSUMER ALSO STATED THE LIGHTS ON THE DRIVER'S INFORMATION CENTER WERE DIM MOST OF THE TIME AND SOMETIMES DISAPPEARED ALTOGETHER. THE DEALER INFORMED THE CONSUMER IT WAS A NORMAL OCCURRENCE FOR INTERIOR ILLUMINATION TO DIM/BRIGHTEN DUE TO VOLTAGE DEMAND AND/OR AMBIENT LIGHT CONDITIONS. THE CONSUMER BELIEVED THERE WAS A SHORT CIRCUIT IN THE ELECTRICAL SYSTEM, A PROBLEM WITH A COMPUTER CHIP OR THE BATTERY VOLTAGE. THE POWER STEERING PRESSURE HOSE LEAKED DUE TO POOR MANUFACTURING. *JB

Engine and Engine Cooling
Filed Aug 6, 200755 milesNY

WHEN ACCELERATING , ENTERING A THRU WAY OR PASSING A CAR IT FEELS LIKE THE CAR WANTS TO STALL. WHEN PRESSURE IS APPLIED TO THE GAS PEDAL IT TAKES A FEW SECONDS TO KICK IN, MY FOOT IS GOING DOWN ON THE PEDAL AND THE CAR IS NOT RESPONDING AT ALL. ALMOST REAR ENDED A FEW TIMES WHEN GOING UP RAMP TO THRU WAYS. *JB

Service Brakes, Hydraulic
Filed May 4, 20073,500 milesGA

TO ALL 2005 BUICK LACROSSE OWNERS. IF YOU ARE HEARING A GRUMBLING NOISE LIKE SAND BETWEEN BRAKE PAD AND ROTOR, YOU MAY HAVE THE DEFECTIVE BRAKE PADS. THERE IS A SERVICE BULLETIN ON THESE PADS. I HAD MINE REPLACED WHEN THE CAR HAD 5000 MILES ON IT. GM WILL NOT NOTIFY THEIR CUSTOMERS ON THIS ITEM. YOU WILL HAVE TO GO TO THE DEALERSHIP AND COMPLAIN LIKE EVERYTHING ELSE RELATED TO THE BUICK PROBLEMS THAT I HAVE HAD. *JB

Tires
Filed May 1, 200711,000 milesGA

TIRES, VIBRATION THIS INFORMATION IS FOR ALL 2005 BUICK LACROSSE OWNERS. THERE IS A BULLETIN ON THE GOODYEAR TIRES, WHICH MAY BE OUT OF ROUND OR HAD A BAD BATCH OF RUBBER ADDED TO THE TIRES CAUSING OUT ROUNDNESS OR VIBRATION PROBLEMS. GM HAS NOT TOLD ANY BUICK LACROSSE OWNERS OF THIS UNLESS THEY HAVE A COMPLAINT. I HAVE HAD ALL 4 TIRE REPLACED ON MINE BECAUSE OF THIS PROBLEM. BUICK LACROSSE OWNERS SHOULD SEE THEIR DEALERS ON THIS MATTER TO SEE IF THEIR TIRES ARE ON THAT LIST. *TR

Vehicle Speed ControlCrash
Filed Mar 26, 20077,000 milesMO

TL* - THE CONTACT OWNS A 2005 BUICK LACROSSE CXL. THE CONTACT STATED THAT THEY WERE ENTERING A HOSPITAL PARKING GARAGE, PUT A TICKET INTO MACHINE TO OPEN THE GATE AND THE VEHICLE LURCHED BACKWARDS, AND HIT THE CAR BEHIND THEM. THEN , THE VEHICLE LURCHED FORWARD AND HIT THE GATE THAT WENT UP AND DOWN IN A PARKING GARAGE. THE CONTACT STATED THAT THE DOOR AND FENDER HAD TO BE REPLACED. THE SECURITY GUARD ON THE SCENE MADE A REPORT. THE CONTACT STATED THAT SHE WOULD ATTEMPT TO GET A COPY. THE CURRENT AND FAILURE MILEAGE WERE 7,000.*AK

Service Brakes, Air › Antilock › Control Unit/Module
Filed Mar 19, 200728,000 milesFL

THE TRACTION CONTROL SYSTEM LIGHTS COME ON DURING WET WEATHER AND OR TURNING. THE ANTI-LOCKS BRAKES FAIL TO WORK UNLESS PRESSED COMPLETELY DOWN. NO ACCIDENTS HAVE OCCURED AT THIS TIME, BUT A FEW CLOSE CALLS. THE CAR IS BEING RETURNED TO A GM DEALER TO INSPECT AND REPORT THE PROBLEM. THE BRAKES HAVE ALWAYS HAD A SPONGY FEELING SINCE DATE OF PURCHASE AND SINCE THE BRAKE RECALL WAS ADJUSTED. I WOULD HOPE THAT THIS PROBLEM CAN BE INVESTIGATED BEFORE THERE IS A FATAL INCIDENT SINCE THE ANTI-LOCK BRAKES BECOME VERY NON-RESPONSIVE WHEN THE TRACTION CONTROL SYSTEM FAILS.

Electrical System
Filed Mar 18, 200735,800 milesIL

UPON ENTERING THE HIGHWAY AND APPROACHING THE 55 MPH SPEED LIMIT THE CAR SEEMED TO STALL. THE ENGINE ACTED LIKE IT LOST ALL POWER. LETTING UP ON THE GAS PEDAL CAUSED THE ENGINE TO REGAIN POWER UNTIL THE GAS PEDAL WAS PRESSED AGAIN. I DID THIS NUMEROUS TIMES UNTIL THE CAR FINALLY DIED AND I HAD TO PULL OFF THE ROAD. AFTER THE LONG LINE OF CARS PASSED BY I GOT THE CAR STARTED AND KEPT IT IN FIRST GEAR UNTIL I WAS MORE SURE IT COULD KEEP RUNNING. IT BEHAVED NORMALLY AFTER THAT. WHEN I GOT HOME MY WIFE CONFIDED IT HAPPENED TO HER ONCE TOO.

Tires
Filed Mar 9, 200711,000 milesGA

HAVE HAD A VIBRATION PROBLEM WITH 2005 BUICK LACROSS SINCE 11000 MILES. MADE SEVERAL TRIPS TO DEALER. DEALER REPLACED TIRES ON LAST TRY. STILL HAVE VIBRATION PROBLEM. DEALER MADE REMARK THAT THERE IS NOT A PROBLEM THAT THEY CAN SEE OR FEEL, BUT WAS AGAIN DRIVEN WHILE I WAS IN THE CAR AND TOLD HIM WHEN I COULD FEEL IT. HE AGREED THAT THERE WAS A SMALL VIBRATION BUT ANOTHER SET OF TIRES MAY OR MAY NOT TAKE CARE OF THE PROBLEM. I AM TIRED OF TAKING MY CAR TO THE DEALERSHIP AND LEAVING IT AND BE WITHOUT A CAR. ITS TIME TO GET GM GI GETS INVOLED IN THIS. *JB

Tires
Filed Mar 9, 200711,000 milesGA

HAVE HAD A VIBRATION PROBLEM WITH 2005 BUICK LACROSSE SENSE 11000 MILES AND MADE SEVERAL TRIPS TO DEALER. DEALER REPLACED 1 TIRE THE FIRST TIME, ANOTHER TIRE THE SECOND TIME, AND TWO MORE THE THIRD TIME. THE FORTH TRIP NO ACTION WAS TAKEN AS FAR AS I COULD SEE, AS I STILL HAVE THE VIBRATION, DEALER MADE THE REMARK THAT THERE WAS NO PROBLEM WHEN HE TEST DROVE IT. WE BOTH WENT OUT AGAIN AND I TOLD HIM WHEN THE VIBRATION STARTED AND AGREED THAT HE COULD FEEL IT. SAID ANOTHER SET OF TIRES MAY OR MAY NOT CORRECT THE PROBLEM. I FEEL THE PROBLEM IS WITH THE BRAND OF TIRES USED. I AM TIRED OF TAKING THE CAR TO THE SHOP AND HAVING TO WAIT OR LEAVE IT ALL DAY AND IT STILL COMES BACK THE SAME WAY. I FEEL LIKE GM SHOULD GET INVOLVED IN THIS BUT THE DEALER HAS NOT YET DONE SO. *JB

Seats
Filed Nov 14, 200631,000 milesMA

DT*: THE CONTACT STATED WHILE ADJUSTING THE DRIVER SEAT, IT WILL NOT ADJUST ENOUGH FOR A SMALLER PERSON. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE SEATS PERFORMED AS DESIGNED. UPDATED 12/5/2006 - *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Nov 13, 200635,435 milesPA

DT*: THE CONTACT STATED WHILE DRIVING 10 MPH TOWARD AN INTERSECTION ON NORMAL ROAD CONDITIONS, THE VEHICLE STARTED SHAKING WHEN BRAKES WERE APPLIED. NO WARNING LIGHT WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE ROTORS MUST BE MACHINED. AFTER A VISUAL INSPECTION THE CONTACT NOTICED THAT ALL FOUR TIRES WERE OF A DIFFERENT BRAND; THE DEALERSHIP INFORMED THERE WAS NO CONCERN ABOUT THE DIFFERENT TIRE BRANDS. ALSO, THE VEHICLE HAD AN OIL LEAK. THE DEALERSHIP DETERMINED THE LEAK WAS FROM THE OIL FILTER AND CORRECTED IT. AFTER A FEW MILES DRIVEN, THE VEHICLE PRESENTED PROBLEMS WITH THE FUEL PUMP AND THE DEALERSHIP HAD TO REPLACE IT. ALSO, AN EXTERIOR LIGHTING PROBLEM WAS NOTICED WHICH WAS DETECTED DUE TO WIRING CORROSION LOCATED IN THE TRUNK. AFTER THE REPAIRS, THE ENGINE WARNING LIGHT ILLUMINATED; THE DEALERSHIP CORRECTED THE DEFECT BUT AFTER FEW MILES, THE WARNING LIGHT ILLUMINATED AGAIN. THE MANUFACTURER WAS CONTACTED WHO PROVIDED THE NHTSA PHONE NUMBER WHEN ASKED FOR A RESOLUTION.

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Nov 13, 200635,650 milesPA

DT*: THE CONTACT STATED THE VEHICLE STALLED WHILE STOPPED AT AN INTERSECTION. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO CHANGED THE FUEL PUMP. AFTER THE REPAIR, THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE HAS BEEN TO THE SERVICE DEALER THREE TIMES TO CORRECT THIS ISSUE. ON THE LAST VISIT TO THE SERVICE DEALER, THEY DETERMINED THE VEHICLE NEEDED A NEW SENSOR. THE CONSUMER WAS TOLD THE VEHICLE HAD AN OIL LEAK, THE FRONT ROTORS WERE MACHINED. THE GAS CAP ASSEMBLY WAS REPLACED, THE BLOWER MOTOR RESISTOR WAS REPLACED, BECAUSE WHEN THE WINDSHIELD WIPERS WERE TURNED ON, THE HEAT WOULD CUT OFF. UPDATED 12/12/06 *JB

Interior Lighting
Filed Oct 24, 20067,000 milesAZ

DT*: THE CONTACT STATED WHILE DRIVING THE VEHICLE AT NIGHT UNDER NORMAL ROAD CONDITIONS, THE INTERIOR LIGHT DIM SWITCH ILLUMINATED SO BRIGHTLY THAT IT BLINDED THE CONTACT. THE VEHICLE WAS TAKEN TO THE DEALER FOR EXAMINATION, WHO COULD NOT IDENTIFY THE PROBLEM. THE VEHICLE WAS NOT REPAIRED.

Exterior Lighting › Headlights
Filed Sep 21, 20067,600 milesPA

DT*: THE CONTACT STATED WHILE DRIVING 30 MPH ON A CITY STREET AT NIGHT, UPON ENGAGING THE HIGH BEAM/DIMMER SWITCH, THE HEADLIGHTS WENT OUT WITHOUT WARNING. THE HEADLIGHTS WOULD NOT ILLUMINATE AFTER SEVERAL ATTEMPTS. THE HEADLIGHTS ILLUMINATED ON THEIR OWN AFTER THE VEHICLE WAS DRIVEN 2 MILES TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS INSPECTED BY A DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. AFTERWARDS, THE PROBLEM PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER TO AWAIT FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED.

Visibility › Windshield Wiper/Washer
Filed Sep 12, 200610,051 milesTX

DT*: THE CONTACT STATED WITHOUT WARNING, THE DRIVER SIDE WINDSHIELD WIPER STOPPED OPERATING. THE DEALERSHIP DETERMINED ALTHOUGH THE WINDSHIELD WIPER ARM SHOULD'VE BEEN GROOVED ON THE INSIDE, IT WAS SMOOTH. THE WIPER ARM WAS REPLACED.

Air Bags › Frontal › Sensor/Control Module
Filed Aug 16, 200620,000 milesSC

DT*: THE CONTACT STATED WHILE AN 8 YEAR OLD CHILD, WHO WEIGHED 55 POUNDS, SAT IN THE FRONT PASSENGER SEAT, THE AIRBAG ACTIVATION LIGHT FLASHED ON AND OFF. THE DEALERSHIP AND MANUFACTURER STATED THE PASSENGER SIDE AIRBAG WOULD ACTIVATE AT 90 POUNDS AND THE CHILD SHOULD SIT IN THE REAR OF THE VEHICLE. UPDATED 02/27/07. *JB

Vehicle Speed Control › Accelerator Pedal
Filed Jul 27, 200650 milesMA

AT TIMES, CAR WILL NOT ACCELERATE. WHEN ATTEMPTING TO INCREASE SPEED, USUALLY WHEN ACCELERATING INTO HIGH SPEED, THE CAR DOES NOTHING FOR A FEW SECONDS, THEN IT BEGINS TO BUCK, STILL WITH NO SPEED ACCELERATION. IT HAS LASTED FROM A FEW SECONDS TO 10 MINUTES. IT ONLY HAPPENS PERIODICALLY, AND NO TROUBLE LIGHTS APPEAR ON THE DASHBOARD. *JB

Power Train
Filed Jun 1, 2006FL

CONSUMER COMPLAINT CONCERNING 2005 LACROSSE WOULD NOT ACCELERATE. *TS *JB

Electrical System › Horn
Filed May 25, 200694 milesPA

DT*: THE CONTACT STATED THE HORN ON THE RIGHT SIDE OF THE STEERING WHEEL WILL NOT SOUND . THE VEHICLE HAS BEEN INSPECTED BY THE DEALERSHIP ON FOUR SEPARATE OCCASIONS. THE DEALER REPLACED THE AIR BAG TWICE AND WAS UNABLE TO CORRECT THE PROBLEM. THE MANUFACTURER WAS ALERTED AND OFFERED TO EXTEND THE WARRANTY CONCERNING THE AIR BAG AND THE HORN. THE CONTACT EXPRESSED THIS IS A SAFETY ISSUE AND THE OFFER IS UNSATISFACTORY.

Interior Lighting
Filed May 9, 20068,205 milesFL

2005 LACROSSE DASH LIGHTS ARE NOT BRIGHT ENOUGH. *TS *NM

Power Train › Automatic Transmission
Filed Apr 4, 200615,351 milesFL

CAR LOOSES POWER WHILE TRYING TO ACCELERATE. HAVE ALMOST BEEN REAR ENDED ON A COUPLE OF OCCASIONS. ONCE WHILE ON I-95 IN GEORGIA, A SEMI-TRUCK ALMOST REAR ENDED THE VEHICLE. THE DEALERSHIP SAYS IT CANNOT DUPLICATE THE PROBLEM EVEN THOUGH THEY SAY IT COULD BE THE WIRELESS ACCELERATOR THEY WILL NOT REPLACE IT UNLESS THEY CAN PERSONALLY DUPLICATE THE PROBLEM. *JB

Power Train › Automatic Transmission
Filed Mar 15, 20063,868 milesIL

THE VEHICLE HAD A HESITATION UPON ACCELERATION BETWEEN 40 AND 60 MPH. ALSO NOISE WAS COMING FROM THE ENGINE. ESPECIALLY ON A COLD START. BRAKES WERE PULSATING. *JB

Interior Lighting
Filed Feb 1, 2006TN

2005 LACROSSE CXL INSTRUMENT PANEL LIGHT DO NOT PROPERLY LIGHT SO THAT CONSUMER CAN SEE. *TS ***NO ANSWER REQUIRED*** *JB

Power Train › Automatic Transmission
Filed Jan 18, 200610,000 milesNY

DT*: THE CONSUMER STATED WHILE DRIVING THE VEHICLE SURGED. IT WAS TAKEN TO AN INDEPENDENT REPAIR SHOP. THE MECHANIC DETERMINED IT WAS THE TRANSMISSION. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WERE A DIAGNOSTIC TEST WAS PERFORMED AND NO CODES WERE FOUND. WHILE TURNING RIGHT THERE WAS A CLICKING NOISE IN THE FRONT END. *JB

Seats
Filed Jan 4, 2006200 milesMD

CONSUMER COMPLAINT REGARDING DRIVER AND PASSENGER SIDE SEATS. *TS WHEN THE CONSUMER DROVE THE BUICK LACROSSE THE BENCH SEATS HURT HIS BACK. *NM

Structure
Filed Oct 27, 2005CA

THE ANGLE OF THE WINDSHIELD RESULTS IN A REFLECTION OFF THE DASH ONTO THE WINDSHIELD. THIS CAUSES POOR VISIBILITY WHILE DRIVING ON BRIGHT SUNNY DAYS. 2005 BUICK LACROSS *TS *NM

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Oct 3, 2005500 milesNY

DT: THE BRAKES ON THE 2005 LACROSSE WERE MAKING ERRATIC NOISES. THE VEHICLE WAS REPAIRED EVERY WEEK FOR LAST 30 DAYS. THE PADS WERE CLEANED. THE ROTORS WERE THOUGHT TO BE BAD. THE CONSUMER HAD THE VEHICLE FOR 30 DAYS AS OF 10-3-05 AND NO ABS LIGHTS CAME ON. *SC. *AK

Structure
Filed Sep 15, 20059,192 milesAR

2005 BUICK LACROSSE CHROME STRIP THAT LIES ACROSS THE WIDTH OF THE DASHBOARD CAUSES A GLARE WHICH CAN BE BLINDING.***NO ANSWER REQUIRED*** *MR THE PROBLEM OCCURS FOR BOTH THE DRIVER AND FRONT PASSENGER. THERE WERE REFLECTIONS AT ALL TIMES OF THE DAY DUE TO THE SEVERE SLOPE AND OR ANGLE OF THE WINDSHIELD. *SC *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 23, 20053,500 milesGA

DT: THE CONTACT STATED THAT HIS BRAKES WERE DEFECTIVE. THE FIRST TIME IT OCCURRED AT 3,535 MILES. THEY LOOKED AT THEM AND TIGHTENED SOMETHING. THE SECOND TIME IT HAPPENED AT 5567 MILES, THEY REPLACED THE BRAKE PADS. THE THIRD TIME IT OCCURRED AT 5,947 MILES. GM SAID THAT THERE WAS A FLAW IN THE BRAKES. THE PADS WERE CRYSTALLIZING. THE CONTACT NOTICED A PROBLEM WITH THE BRAKES AT 3,500 MILES. GM TOLD THE DEALER NOT TO DO ANYTHING ELSE TO THE BRAKES ON 6-30-05. THE CONTACT SAID THAT THERE WERE NO LIGHTS THAT CAME ON PRIOR TO THE BRAKE PROBLEMS. *AK THE ENGINE LIGHT HAD COME ON DUE TO POOR FUEL, AND ACCELERATION FELT AS IF IT WERE GOING TO STALL. *SC

Air Bags › Frontal › Sensor/Control Module
Filed Aug 20, 20052,825 milesFL

WIFE NEEDS TO SIT ON A CUSHION WITH A CUTOUT TO EASE PRESSURE ON HER TAILBONE. SHE HAS A STATEMENT FROM THE DR. TO DO THIS. WITH THE CUSHION IN PLACE ON THE PASSENGERS SEAT, THE AIRBAG SENSOR IN THE SEAT WILL NOT DETECT HER PRESENCE, AND THEREFORE THE AIRBAG IS TURNED OFF. WITHOUT THE CUSHION THE AIRBAG IS TURNED ON.

Air Bags › Frontal › Sensor/Control Module
Filed Aug 12, 2005PA

DT: THE CONSUMERS WIFE IS TOO LIGHT TO ACTIVATE AIR BAG ON THE FRONT PASSENGER SIDE. THE MANUFACTURER SAID THEY COULDN'T DO ANYTHING ABOUT IT. THE DEALER DID NOT KNOW ANYTHING ABOUT HOW TO BYPASS THE SWITCH. THE CONSUMER HAD NO IDEA AT THE TIME HE BOUGHT HIS VEHICLE THAT THE AIRBAG WOULD NOT BE ACTIVATED FOR HIS WIFE. *JB

Structure
Filed Aug 11, 2005PA

DT: THE CONTACT OWNS A 2005 BUICK LACROSSE. HE CONTACTED NHTSA LAST WEEK COMPLAINING THAT WHILE DRIVING AND LOOKING IN THE SIDE MIRROR THERE IS A NARROW CHROME STRIP ON THE DASHBOARD. WHEN THE WINDOWS ARE UP ONE CAN SEE A REFLECTION. THIS IS A DISTRACTION, AND IF A MOTORCYCLEIS RIGHT IN THAT REFLECTION ONE MAY NOT BE ABLE TO SEE IT. *AK

Structure › Body › Door
Filed Aug 3, 2005500 milesIL

PURCHASED THE CAR IN MARCH OF 05, HAVE HAD IT IN A TOTAL OF 24 DAYS FOR SERVICE, ON ABOUT 10 DIFFERENT OCCASIONS. THE FRONT DOORS LEAKED BADLY IN THE RAIN. THEY HAVE SINCE BEEN ADJUSTED, HAD NEW SEALS PUT IN, BONDO APPLIED AT A BODY SHOP. THEN BUICK REPLACED BOTH DOORS WITH NEW FACTORY DOORS. THESE ALSO LEAKED. THEY WERE ADJUSTED AND BONDO WAS APPLIED TO THE NEW DOORS. THEY REQUIRED MULTIPLE ADJUSTMENTS AS WELL. NOW THE DOORS FEEL LIKE THEY DROP A QUARTER INCH WHEN YOU OPEN THEM AND THERE IS A LOT OF WIND NOISE. *JB

Air Bags › Side/Window
Filed Jul 21, 200540 milesMI

DT: THE CONSUMER COMPLAINED ABOUT A PROBLEM WITH THE AIR BAG ON THE PASSENGER'S SIDE. THE AIR BAG SENSOR WAS DEACTIVATING WHEN HIS WIFE WAS IN THE PASSENGER'S SIDE SEAT. THE PASSENGER WEIGHED 121 POUNDS. THE AIR BAG WILL STAY ON AND ACTIVATE WHEN THE OWNER WAS IN THE SEAT WEIGHING ABOUT 50 POUNDS MORE THAN THE PASSENGER. THE OWNER HAD THE CAR TAKEN TO THE DEALERSHIP TO BE CHECKED, AND THE DEALERSHIP SAID IT WAS THE DESIGN OF THE VEHICLE, AND IT COULD BE THE MAGNETIC FIELD. THE MANUFACTURER WAS CONTACTED, AND THEY CALLED THE DEALERSHIP TO SEE WHAT WAS GOING ON AND THEY SAID THAT IT WAS THE MAGNETIC FIELD. THEY COULD NOT HELP EITHER. THE OWNER SAID THAT HE COULD NOT GET LT FIXED BECAUSE THE DEALER INDICATED THERE WAS NOTHING WRONG WITH THE CAR. THE OWNER SAID THAT IT WAS A DESIGN PROBLEM AND NO ONE CAN FIX IT. ALL OF THE INFORMATION GIVEN WAS WHAT THE CONSUMER PROVIDED.*AK

Suspension
Filed Jun 20, 20052,700 milesWI

DT: NEW BUICK LACROSS; THE CAR WANDERED AROUND THE ROAD. IT WOULD ALL OF A SUDDEN GO TO THE LEFT AND THEN TO THE RIGHT. THE STEERING WHEEL DOESN'T HAVE TO BE TURNED IN EITHER OF THOSE DIRECTIONS. *AK *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jun 8, 2005NY

DT: RECEIVED A RECALL NOTICE A MONTH AGO ON THE BRAKES. THEY CALLED THE LOCAL DEALER 3 TIMES, AND HE SAID BUICK HAD NO PARTS TO FIX THIS CAR. *AK *TT *SB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jun 3, 2005CA

DT: CALLER WOULD LIKE TO COMPLAIN ABOUT THE LENGTH OF TIME IT IS TAKING FOR THE DEALER TO REPAIR THE BRAKES WHICH HAVE BEEN RECALLED. HE HAS RECEIVED A RECALL NOTICE, CALLED BUICK, AND HAS NOT RECEIVED TIMELY SERVICE. HE SUGGESTS THEY PROVIDE A LOANER CAR FOR THEIR CUSTOMERS WAITING ON REPAIRS. *AK *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed May 25, 20052,000 milesPA

DT: CONSUMER RECEIVED A RECALL NOTICE AND TOOK VEHICLE 2 WEEKS AGO TO GET THE PART FROM THE DEALERSHIP. THAT WAS 2 WEEKS THAT THE CONSUMER WAS DRIVING WITH UNSAFE BRAKES. ALSO, CONSUMER STATED THAT THE CAR WAS MAKING A NOISE ONCE AND IN A WHILE. WHEN BACK OUTVEHICLE MADE THE NOISE. THE RECALL NOTICE WAS RECEIVED ON MAY 2, AND THE DEALER ORDERED THE PARTS. *AK

Service Brakes, Hydraulic › Pedals and Linkages
Filed May 12, 2005MI

THE DEALER DOES NOT HAVE THE PARTS AT THE MOMENT TO PERFORM THE SAFETY RECALL ON THE 2005 BUICK LACROSSE. *MR RECALL CAMPAIGN# 05V156000. *SC *JB

Equipment
Filed May 12, 2005TX

BUICK LACROSSE CXL EXPERIENCING PROBLEMS WITH THE ONSTAR SYSTEM. *MR ONSTAR HAD COME ON WHEN THE CONSUMER DID NOT ACTIVATE IT. THE VEHICLE WAS PARKED. THE NEXT MORNING WHEN THE VEHICLE WAS STARTED, ON STAR HAD COME ON AND CONTINUED WITH "ONSTAR READY-GOODBYE," AND WOULD NOT STOP EVEN WHEN TURNED OFF. THE CONSUMER WAS INFORMED THAT THERE WAS A GLITCH. *SC THE CONSUMER RETURNED THE VEHICLE TO THE DEALERSHIP AND ANTOHER VEHICLE WAS ORDERED, HOWVER BEFORE THE CONSUMER COULD EVEN GET THE VEHICLE OFF THE LOT THE ON STAR SYSTEM FAILED ON THAT VEHICLE AS WELL. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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